Quick, Low-cost Online Network Technical Support for Berkeley, California Small Businesses
For over two decades, Progent has focused on delivering enterprise-class IT support services to clients with small-business IT budgets. Progent has developed a unique support system that includes a streamlined, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a large pool of consultants accredited in a broad range of technical disciplines, a Call Center service structure that promotes responsiveness and ensures follow-through, a worldwide team of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to solving network problems in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software design and development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your business to design and implement your cloud computing strategy.

Key Practice Areas Supported by Progent's Consultants for Businesses in Berkeley, California
Progent's nationwide group of certified support professionals provides assistance for all aspects of information technology used by companies of all sizes. Areas supported by Progent in Berkeley include:

Service Delivery Options for Berkeley, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, and IT administration. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict cost control for a range of IT service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and fix network problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small businesses the optimal solution: on-premises service technicians when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, customization and support for business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and massive system migrations, extended initiatives like upgrading a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 solution, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size companies to plan, implement and troubleshoot the network infrastructure to support teleworkers. Aspects of network infrastructure where Progent's consultants offer support include safe and convenient VPN connections, VDI desktop software, router setup, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure expertise for an at-home workforce, go to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also convenient for customers to transfer to a different service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- platform and non- standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and statutory requirements for network data protection and reporting.

The scope and size of Progent's consulting staff offer a powerful array of advantages to customers trying to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, in the trenches of IT support, performing a wide range of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for repairing actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size bills for fast fixes. An additional benefit of granular pricing is that clients will be less inclined to permit simple problems to fester until they grow into major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation given by each consultant to every client. The practice of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Berkeley, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Forefront Threat Management Gateway builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a easily administered web gateway that delivers a one-server platform for a variety of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting capabilities, permits custom reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and improve availability. Progent's Microsoft consultants can help your company to design and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent offers nationwide urgent technical support and consulting services for companies that operate Solaris networks or whose IT systems feature a combination of Sun Solaris and Microsoft products. Remote technical support provides optimum leverage for your information technology dollar by protecting client productivity and limiting the hours billed for network analysis and repair. Sophisticated remote support tools and skilled technicians and consultants combine to enable Progent to handle most IT issues without squandering time and money by traveling to your site. In most of situations your IT issues can be remediated over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco CCIE network experts and CISM and CISSP certified security specialists to assist with the toughest system problems.

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    Microsoft Exchange 2013 includes significant enhancements to the functionality of Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect vital IT areas like manageability, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.

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    Progent's ProSight Virtual Hosting offers advanced virtual server technology, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive information technology outsourcing alternative that enhances network availability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller business can have all of its operating system platforms and key application servers hosted in a secure and reliable facility on a high-performance, non-stop virtual machine set up and maintained by Progent's computer service experts.

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    For small and midsize companies, network security and compliance can be too complicated to stay ahead of yet too risky to ignore. The largest largest enterprises have been breached, and the top cloud service providers have on occasion been taken down. It seems like there's no place to run. Progent has made it affordable for smaller organizations to carry out critical IT security projects effectively by offering the advantage of billable time to the nearest minute without any minimum charge for remote support. This means you have access to a seasoned information consultant to deliver precisely the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of system security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a complete security plan.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates over a quarter century of experience assisting manufacturing, distribution and service companies to simplify complicated supply chains and improve the efficiency of key business processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Microsoft 365 integration, training, and database administration.

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    Progent's Microsoft and Cisco certified network consultants offer expert help with a broad range of technologies and can deliver that assistance by phone anywhere in the U.S. or in person in select cities throughout the country and anywhere in . Progent provides remote help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a combination of Windows and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity problems, plus the assistance of CISA-accredited security consultants to handle complex security planning and troubleshooting. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States.

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    Progent's certified security consultants can perform NodeZero-based PEN tests to verify your security monitoring and protection systems and policies are properly configured and effective.

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    Progent's Sun Solaris family support services provide small and mid-size companies and developers help with managing and maintaining Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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  • Remote Support Services Hornetsecurity Altaro 365 Total Backup Hornetsecurity Altaro M365 Mailbox Backup Help and Support
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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite services to assist you to design, deploy, manage and debug a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.

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    Progent is one of the most qualified information technology support companies for creating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 for typical scenarios including updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.

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    Progent's certified consultants can assist you to test Microsoft Windows 7 to verify application and driver compatibility and to determine its speed and reliability operating in your environment. Progent's consultants can also show you how to assess the likely business value of moving to Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist you to design and execute a smooth upgrade to Microsoft Windows 7 from a your current release of Windows.

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    Progent's Microsoft-certified consultants can help your organization to enhance your servers or workstations from 32 to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit processing, design an affordable upgrade strategy that minimizes operational disruptions, and provide economical, expert online support to assist your company to configure 64-bit software and applications on your current computers.

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    Progent's certified Microsoft Office and Microsoft 365 experts can help businesses of any size to incorporate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a seamless solution that provides fast ROI and promotes better business results. Progent can assist your company to interface Microsoft Office or Microsoft 365 apps with each other and with additional core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to resolve compatibility issues between different versions of Office and offers customized online instruction to individual users and groups.

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    Progent's Microsoft-certified Windows Server 2000 experts offer computer support and information technology consulting services for the complete line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, update, and troubleshooting services include system planning, deployment, documentation, local and off-site technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and cost-effective co-sourcing.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network management tools and is intended to offer a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, develop processes for building and deploying VMs and hosts, design high-availability scale-out clusters, connect your private cloud resources with public cloud services, set up virtual switches, write and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified virtualization experts offer world-class Windows Hyper-V consulting and VMware ESXi support.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you determine if you should adopt more current firewall products available from Cisco. Progent's Cisco-certified experts can help you design and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls based on leading practices.

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    Progent's certified cybersecurity experts can perform NodeZero-powered PEN tests to make sure your security defense systems and policies are properly set up and effective.

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