Berkeley, CA Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can deliver your Berkeley, CA company low cost and dependable access to enterprise-class technical experts. By providing IT consulting help when you need it, providing advanced expertise for critical technologies, offering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent offers your Berkeley, California business an economical option for maximizing the productivity and profitability of small office networks. If you have an on-premises datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and maintain a reliable and safe IT system and to have quick access to the experienced consulting typically available only to corporations who are able to support a large in-house information technology group.

For larger businesses, Progent offers co-sourcing support to add to the technical skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for major projects such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Business Networks in Berkeley, California
Progent's nationwide team of industry certified support professionals provides assistance for all facets of information technology found in businesses of all sizes. Practice areas served by Progent in Berkeley include:

Service Delivery Options for Berkeley, California Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing network support services is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-through, and tight cost control across a range of network support delivery modes that include remote repairs, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small companies the optimal solution: on-premises service technicians when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero penetration test platform, network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, programming and training for business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as office relocations and massive software migrations, longer term initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and medium-size companies to design, deploy and troubleshoot the infrastructure for teleworkers. Areas of network infrastructure for which Progent's experts can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, wireless LAN planning and deployment, and reliable Internet access. To find out about Progent's infrastructure consulting expertise for at-home workers, visit infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is also convenient for customers to transfer to a different support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Berkeley, California Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT consulting enable small companies to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance consultants.

Working with Progent enables your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For network services, smaller businesses sometimes rely excessively on freelance engineers. Although freelance service providers have lower overhead than larger support firms and can afford to bill nominally smaller rates, they are frequently too overworked to react rapidly to critical problems. If an independent consultant is busy with different customer, sick, on travelling, or in training, the lack of replacement staff may require your business to go without help during a crisis. The more your company expands, system unavailability or problems with critical applications become more expensive. The money you believed you were saving on a freelancer can disappear fast because of lower output. Also, when independent consultants confront new technologies, the unavailability of a big consulting group to rely on for assistance forces them to learn in place while your company ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    The majority of small support organizations or independent consultants focused on small business IT consulting may excel at delivering routine solutions but lack the background to deal cost-effectively with complex network infrastructures that have a variety of operating systems, many locations, Voice over IP systems, remote workers, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's large group of specialists can benefit your company because big-company environments are characteristically complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of ad hoc repairs commonly get thrown onto of a tenuous foundation. As a company evolves, reliability and expandability problems can hinder the success of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based experience to upgrade to a network environment that will act as the reliable basis to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Resellers
    Small businesses require guidance and insight to work through an ever more complicated array of IT alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to align consulting services with the genuine needs of clients. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being based on the true needs of a small business.

Contact Progent
If your Berkeley, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.

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    If your business network mixes Solaris platforms with Microsoft Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your OS platforms to run side by side for simple management, seamless information exchange, high availability, superior throughput, and strong security. Progent's Sun Solaris and Microsoft Windows integration support offerings feature network architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.

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    Progent's certified IT experts can provide Windows Server 2016 migration consulting to help organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

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    Progent's proven ransomware recovery experts can help you to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent provides nationwide urgent technical support and consulting services for companies who run networks powered by versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides maximum return for your information technology budget by extending user productivity and limiting the time charged for computer repair services. Sophisticated remote access technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your location. In most of cases your network issues can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP premier security specialists to help with the toughest network issues.

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    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and VPN appliances including the Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent firewall/VPN technology. Progent can also enable you to design and execute a complete security plan that can incorporate firewall/VPN appliances and software, managed security and network protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single source for on-going network support, administration, education, and security consulting.

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    Progent's Cisco-certified IT experts can help you create an economical, high availability Internet configuration architecture that can achieve 24x7 Internet access through a wide range of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE consultants to help you utilize the most current techniques for fault tolerant Internet connections to create an economical, completely redundant Internet network with automatic failover and other features to deliver non-stop Internet availability.

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