Professional Online Help for Berkeley, California Computer Networks from Certified Engineers
Small businesses have traditionally been overlooked by major IT support firms. Some small businesses permit themselves to grow overly reliant on freelance consultants or small support firms who lack the size or broad knowledge to respond quickly or efficiently to technical crises. Still other small companies turn to mass-market support providers staffed with technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to handle the variety of environments and lack of standards that characterizes small business IT systems.

Progent's proven methodology for delivering affordable and successful network support to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the country. Progent has delivered remote help to companies in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your in-house IT service team. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Key Products and Technologies Supported by Progent for Office Networks in Berkeley, California
Progent provides the support of certified experts for all facets of business network technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Service Delivery Alternatives for Berkeley, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, and network administration. Progent's model for delivering computer support is based on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, dependable follow-through, and tight expense monitoring across a range of IT support delivery alternatives that include remote troubleshooting, onsite help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for first-time clients to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online service experts to give small companies the best of both worlds: onsite support professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and support for small business software such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, extended projects such as customizing a legacy ERP platform to a current Microsoft Dynamics 365 package, relational database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size businesses to design, set up and troubleshoot the network infrastructure for offsite workers. Aspects of network infrastructure where Progent's experts offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network planning and implementation, and reliable Internet connections. To learn about Progent's infrastructure expertise for remote workers, refer to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Berkeley, California Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate network consulting allow small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or independent engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses sometimes rely excessively on individual consultants. Though freelance service engineers have lower expenses than more substantial support firms and can afford to charge nominally smaller fees, individuals are frequently spread too thin to react rapidly to critical network problems. If an independent engineer is busy with another client, ill, on travelling, or in class, the lack of replacement staff may force your company to go without assistance in case of a crisis. The more your small business expands, system downtime or problems with critical programs get more costly. The dollars you thought you were saving on a freelancer can disappear quickly due to lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a big consulting team to depend on for assistance requires them to learn in place while your business ends up with the bill for their ongoing training.

  • Have Access to Expertise in Complex Network Solutions
    The majority of smaller support firms or independent consultants focused on small company network support may excel at delivering routine solutions but don't have the seasoning to work efficiently with complicated network environments with mixed platforms, multiple locations, VoIP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your company because big-company environments are by nature complicated, support issues demand thorough knowledge in many technical disciplines, and reaching a high level of robustness, reliability, and security calls for enterprise-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Without a strong basis, a series of ad hoc fixes commonly get piled on top of a weak structure. As a company grows, stability and scalability problems can obstruct the productivity of the organization. These environments require proper assessment, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that will provide the reliable foundation to handle current business requirements and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses need guidance and insight to navigate through an ever more complicated maze of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to match consulting services with the genuine needs of customers. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being driven by the true needs of a customer.

Get in Touch with Progent
If your Berkeley, California company wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    For medium-size businesses looking for network consulting services, Progent can deliver a variety of options including on-site service, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, site relocation services, software development, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's field engineers, Progent offers expert on-premises support for fixing technical issues quickly and economically.

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    Progent offers network services for mid-size companies with 100 to 250 system users. The medium size business or office has traditionally been an overlooked segment of the market for IT consulting services. The overhead and support access models of large third-party service organizations make them excessively expensive for the typical small company or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose advanced technology and sophistication are often comparable to the networks of much larger companies. Progent's support delivery model, which takes full advantage of online service, virtual network infrastructure and proactive network monitoring, dramatically reduces the network support costs of a small-medium business while providing the small organization with enterprise-level support from certified, world-class consultants with background in a broad array of midsized business network solutions. If your mid-sized organization or small business is looking for the quality of network help appropriate for a mid-size office without budgeting big-company prices, you need Progent.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools by SentinelOne to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks.

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    With Cisco Catalyst switches for small and mid-size businesses, Cisco enables organizations to realize all the advantages of adding intelligence into their IT infrastructures. Cisco's switch product line allows you to deploy capabilities to make your IT network sufficiently available to handle real-time needs, expandable to support growth, safe enough to protect restricted data, and capable of differentiating and controlling all traffic to optimize system operations. Progent's CCIE and CCNP certified consultants can help you select and deploy Catalyst switches appropriate for your business. In addition, Progent's CISSP certified security specialists can help you create a strategic security policy and configure Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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    Progent can help you in all phases of your migration to Microsoft Exchange 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Small to middle size businesses can now enjoy all the advantages of Operations Manager and also have quick access to Progent's Microsoft Certified IT support experts. With Progent's economically priced IT service packages, small organizations can choose a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small business networks world-class reliability, security, and productivity.

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    • Exchange 2013 Availability Consultancy
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    Microsoft Exchange 2013 includes significant enhancements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact key areas such as manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create an efficient test and deployment plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable online support and management services for Exchange 2013.
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