Berkeley, California Microsoft and Cisco Premier Consultants

Support Delivery Alternatives Available for Berkeley, California Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Model promotes rapid response, thorough activity documentation, reliable follow-up, and strict cost control across a range of IT service delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.

• Online Service
  Progent’s Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of in-person support visits. The background of Progent's network engineers allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting services.

• On-site Service
  Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning why to register for Progent's onsite computer service.

• Phone Support
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, refer to Help Desk Services.

• Help Desk Sharing Services
  Progent’s shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, refer to Progent’s Help Desk sharing services.

• IT Consulting Expertise
  Progent offers small businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies including
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network engineering, virtual server strategies, plus integration, customization and training for small business software including financials, operations, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office relocations and major system migrations, longer term initiatives like upgrading an older ERP system to a current MS Dynamics or Dynamics 365 solution, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.

• Infrastructure Consulting Services for Teleworkers
  Progent can assist small and mid-size companies to plan, implement and debug the infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's experts offer support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless network design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure consulting expertise for telecommuters.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides full hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition convenient for clients to migrate to a different support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit companies with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Migration Services
  Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Berkeley, California Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls related to excessive reliance on small support firms or individual consultants.

Working with Progent enables your small business to:

• Avoid Over Dependence on Freelance Support Consultants
  For IT support, smaller companies sometimes depend heavily on individual engineers. Though individual support engineers have lower overhead than larger support firms and can afford to bill apparently smaller fees, freelancers are occasionally spread too thin to react quickly to urgent problems. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of backup staff may require your business to wait for help in case of an emergency. As your company expands, network unavailability or difficulties with critical programs get more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big engineering group to count on for help requires them to learn with the meter running while your organization winds up footing the costs for their continuing education.

• Gain Access to Certified Professionals in Advanced Information Technology Issues
  The majority of small service firms or independent consultants focused on small company IT consulting may excel at delivering routine solutions but don't have the experience to work efficiently with complex IT infrastructures that have mixed platforms, numerous locations, VoIP systems, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complicated, integration problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and security requires enterprise-tested processes.

• Create a Solid Foundation for Growth
  Small companies typically start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get thrown onto of a marginal foundation. As a business evolves, reliability and expandability issues can undermine the productivity of the business. Such networks require thorough assessment, intelligent strategic planning, and in-depth expertise to upgrade to a network environment that will act as the reliable foundation to meet current business requirements and ease future growth.

• Partner with Solution Finders, Not Product Resellers
  Smaller businesses require direction and insight to work through an ever more complicated array of IT options offered for enabling business growth and improving productivity. They do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical services with the real needs of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a client.

How to Contact Progent
In case your Berkeley, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).