Berkeley, CA Remote Support from Certified Computer Troubleshooting Consultants
Progent's computer network help services can deliver your Berkeley, CA company cost-effective and reliable access to world-class IT engineers. By providing IT support service when you require it, providing advanced knowledge for mission-critical technologies, delivering value-added services such as automated network monitoring, and invoicing only for services you use, Progent gives your Berkeley, California business an economical alternative for optimizing the productivity of small-scale business information systems. If you have an onsite datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information system and to benefit from fast availability of the experienced help usually restricted to businesses who are able to maintain a sizeable in-house information technology group.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service group. Co-sourcing can save money and minimize technical risks for major projects such as application programming, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud strategy.
Key Technical Areas Supported by Progent for Business Networks in Berkeley, California
Progent's nationwide team of world-class consultants offers support for virtually all aspects of information technology deployed by companies of all sizes. Practice areas served by Progent in Berkeley include:
Support Delivery Options for Berkeley, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity documentation, dependable follow-up, and tight expense control across an array of network support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to give small businesses the ideal combination: onsite service professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, server virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term initiatives like business reporting software development and support, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the customer's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for IT information protection and reporting.
The scope and depth of Progent's engineering staff bring a unique set of advantages to companies trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT support, executing a wide range of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for solving actual network problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for quick fixes. An additional benefit of by-the-minute invoicing is that clients are not inclined to allow minor issues to fester until they become big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Berkeley, California business needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).