Fast, Low-cost Remote Computer Network Troubleshooting for Berkeley, California Small Businesses
For more than two decades, Progent has focused on delivering world-quality computer support services to clients with small-business budgets. Progent has developed a powerful service solution that includes a low-overhead, seamless virtual office network, custom online troubleshooting tools, a substantial team of engineers accredited in a wide array of IT practice areas, a Help Desk operational model that promotes efficiency and guarantees follow-through, a worldwide group of on-line service experts, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the lowest cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service staff. This can cut costs and minimize technical risks for major projects such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in Berkeley, California
Progent offers the support of qualified experts for all facets of business network technology found in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Berkeley, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing network support services is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough service documentation, consistent follow-through, and strict expense control for a range of network service delivery modes that include remote repairs, onsite help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the cost or delay of in-person support visits. The experience of Progent's network engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional information about Progent's online computer support expertise.
- Onsite Support
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network design, virtual server solutions, plus configuration, programming and training for small business programs including financials, ERP, business analytics, CRM, and productivity suites. Progent can help with short-term projects such as site moves and massive software migrations, extended initiatives such as business information software development and support, database application development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible using the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and retains control of the software licenses in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online support to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Berkeley, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support allow small businesses to avoid the problems associated with over dependence on thinly staffed service organizations or independent consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network support, smaller businesses sometimes depend heavily on individual consultants. Although freelance service engineers carry lower expenses than larger support firms and can afford to bill apparently smaller rates, they are occasionally stretched to far to react rapidly to urgent problems. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to wait for help during a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants encounter new problems, the unavailability of a big engineering group to rely on for advice forces them to learn on the job while your company winds up with the costs for their ongoing training.
- Have Access to Experts in Sophisticated Information Technology Solutions
Many small support organizations or freelance engineers focused on small business network consulting may excel at providing routine solutions but lack the seasoning to work efficiently with complicated IT environments that have a variety of operating systems, numerous locations, Voice over IP implementations, mobile workforces, integrated accounting and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can benefit your business because big-company environments are characteristically complex, integration problems demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-tested processes.
- Create a Firm Basis for Growth
Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised repairs commonly get thrown on top of a weak structure. As a business grows, stability and scalability problems can hinder the success of the organization. These networks need thorough assessment, smart strategic analysis, and in-depth experience to migrate to a network environment that will act as the reliable foundation to meet current business needs and ease downstream expansion.
- Partner with Solution Consultants, Not Resellers
Smaller businesses require guidance and education to navigate through an increasingly complex array of technology alternatives offered for enabling business growth and enhancing productivity. They do not need an IT consultant or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services only. This allows Progent to match technical support services with the genuine interests of customers. Combining IT support and product selling can lead to a situation where the proposed solution is based on a preselected vendor instead of being based on the actual needs of a client.
Get in Touch with Progent
If your Berkeley, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).