Berkeley, CA Remote Support from Certified Computer Troubleshooting Consultants
Progent's computer network help services can deliver your Berkeley, CA company cost-effective and reliable access to world-class IT engineers. By providing IT support service when you require it, providing advanced knowledge for mission-critical technologies, delivering value-added services such as automated network monitoring, and invoicing only for services you use, Progent gives your Berkeley, California business an economical alternative for optimizing the productivity of small-scale business information systems. If you have an onsite datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information system and to benefit from fast availability of the experienced help usually restricted to businesses who are able to maintain a sizeable in-house information technology group.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service group. Co-sourcing can save money and minimize technical risks for major projects such as application programming, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud strategy.

Key Technical Areas Supported by Progent for Business Networks in Berkeley, California
Progent's nationwide team of world-class consultants offers support for virtually all aspects of information technology deployed by companies of all sizes. Practice areas served by Progent in Berkeley include:

Support Delivery Options for Berkeley, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity documentation, dependable follow-up, and tight expense control across an array of network support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to give small businesses the ideal combination: onsite service professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Online Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, server virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site moves and massive system migrations, longer term initiatives like business reporting software development and support, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the customer's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for IT information protection and reporting.

The scope and depth of Progent's engineering staff bring a unique set of advantages to companies trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT support, executing a wide range of technical projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for solving actual network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major bills for quick fixes. An additional benefit of by-the-minute invoicing is that clients are not inclined to allow minor issues to fester until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Berkeley, California business needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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UNIX Migration
Sun Solaris Upgrade Help

Progent can assist your company to plan and execute an efficient migration from a Solaris-based IT system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development experts can assist you to preserve your data and reduce productivity discontinuity by developing an effective transition plan that protects your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current infrastructure, transition planning and validation, Microsoft Exchange migration support, information and application software migration, and server and storage migration and consolidation.

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Consultant Services for NetApp ONTAP NetApp Tier 3 Support Consultant Services
Microsoft Active Directory Consulting
Professionals for Windows 2008 Active Directory

Windows Enterprise Directory requires extensive field experience to integrate optimally across an enterprise. Progent’s Microsoft Premier consultants are experts in planning, deploying, and maintaining complex Enterprise AD projects. Progent’s areas of expertise with Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy beta version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and Active Directory-associated programs.

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Consultant for Unified Contact Center Express (Unified CCX)
CCDP Expert Certified Technical Support for Unified CM PSTN gateway

Cisco Cisco Unified Communications Manager, formerly branded CallManager, operates as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express offer an advanced IP-PBX by integrating tightly with applications that include Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer effective and budget-friendly online and on-premises support to assist organizations of all sizes to create and administer Unified CM ecosystems by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent can help with any facet of Unified CM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for survivability, capacity planning, and integration with Exchange and Skype for Business.

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Information Systems Security Engineering Professional (ISSEP) Small Business Network Consulting Firms
Red Hat Certified Engineer (RHCE) Expert

Progent offers customers access to consultants who have earned some of the IT industry's most prestigious credentials. Progent thinks that customers have the right to know that their IT service professionals have accredited testing plus extensive practical field experience so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials such as the CCIE confers priority for significantly better vendor support than is available to non-certified service providers, allowing Progent to offer clients a better level of IT support. In addition, recognized certifications such as CISM or CISSP for IT security can aid enterprise clients to show compliance with regulatory requirements by using the services of recognized IT experts.

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Dynamics GP System Update Planning Consulting Services
Dynamics GP Migration Specialist

Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided integration, customization, training, and debugging since the platform's debut. Progent offers high-level expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can assist your business to design, validate, and carry out a cost-effective upgrade from a an outdated version of GP to the current version of Dynamics GP.

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Engineer for Exchange 2013 EAC
Exchange 2013 IT Consulting

Microsoft Exchange 2013 includes significant improvements to the functionality of Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These improvements affect vital areas including manageability, availability, security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote support and management for Microsoft Exchange Server 2013.

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Microsoft Exchange 2003 Network Consultants
Exchange 2003 Network Consultant

Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

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PC Desktop Management Computer Outsourcing
Microsoft Patch Management Consulting Organization

Progent's network engineers can help your company to streamline desktop PC change and update deployment by delivering expertise with administration solutions such as System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).

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Windows, UNIX, Solaris Support
MCSE Expert Certified Solaris with Windows Consultants

If your business operates a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole enterprise in a wide array of security areas such as security administration practices, security architecture and models, connection control products and methodology, software development security, business processes security, physical security, communications, infrastructure and Internet security, and business continuity planning. CISM and CISSP define the core competencies and worldwide standards of performance that information security managers are required to possess. These certification provide IT management the confidence that consultants who have achieved their CISA or CISSP qualification have demonstrated the background and knowledge to offer world-class security management and consulting help.

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Clustered Server Remote Support Services
Mission Critical Environment IT Consultant

Progent’s high availability system consultants offer non-stop computing consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet connection design, high-availability data center consulting, and other 24x7 operations consulting to help your company configure a non-stop network for strategic applications. Progent has the knowledge and experience to design economical, 24x7 networks by deploying the expanding suite of Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can help you build a high-availability mutli-location network with a fully mirrored Internet connection and efficient network load balancing.

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Microsoft Exchange Upgrade Network Engineer
Exchange 2000 Upgrade Migration

Years of experience with Microsoft's email technology has made Progent one of the most qualified IT support firms in California for integrating messaging solutions powered by Microsoft Exchange 2000 Server. Progent is expert in helping small organizations derive all the advantages of Microsoft Exchange Server under typical situations such as updating from Exchange 5.5, moving from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.

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SQL Server 2016 and Power BI Online Support Services
SQL Server 2016 Stretch Database Support and Help

Microsoft SQL Server 2016 offers major enhancements in speed, capacity, data security, high-availability, BOYD integration, and built-in business intelligence. Innovations include PolyBase for handling relational and non-relational databases simultaneously for data warehousing, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can provide remote and on-premises support to assist businesses of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Skype for Business, and SCOM.

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Solaris Remote Technical Support Company
Sun Solaris Remote Security Consulting Services

Progent provides nationwide online phone support and consulting services for companies that operate Sun Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows products. Online IT help offers optimum return for your IT budget by preserving client productivity and limiting the time billed for network repair services. Advanced remote access tools and skilled service specialists and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to assist with the most challenging system problems.

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Customer Relationship Management Onsite Technical Support
Microsoft Certified Expert CRM Professionals

Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive client relationships. Built-in Sales and Customer Service modules enable employees to share data to help promote sales success and offer consistent, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.

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System Center Configuration Manager Engineer
 Microsoft Configuration Manager Professionals

Configuration Manager automates software deployment across multiple sites, simplifies security and compliance settings management, inventories network assets, guards against company data leakage, performs health reporting, enables safe self service, and delivers a single point of control for managing multi-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, installing, using and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.

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Support for Immersive Telepresence
 Polycom Video Conferencing Specialist

Progent can provide the support of a senior specialist with years of experience installing, managing, and upgrading immersive telepresence systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house network management team, your ISP, and your video conferencing technology supplier to assist your company maximize the business value of your video conferencing solution.

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Windows 10 Compatibility Testing Small Business IT Outsourcing Company
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Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and onsite evaluation and upgrade support for Windows 10 provided by Progent's experts include ROI estimates, project management, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and post-migration Call Center support services.

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Microsoft SQL Server Programmer
Remote Support for MSSQL

SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can give your company a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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Skype for Business topology Consultants
Skype for Business 2015 Information Technology Consulting

Progent's consultants can provide remote and onsite consulting services for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms such as Cisco Video Interop Server. Progent's certified data security consultants can assist you design and verify a security strategy for your Skype for Business deployment that meets government and industry requirements.

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Network Monitoring Online Technical Support
Application Monitoring Technology Consulting

Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced so far that companies of any size can afford a level of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost services designed to assist you to identify and fix a an array of IT network problems before they get big enough to disrupt productivity.

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Progent's productive atmosphere will allow you to become a better professional by enhancing your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this commitment by recruiting the top consulting talent for you to work with, offering a state-of-the-art network and communications infrastructure, using specialized application utilities to deliver the maximum level of service, and by streamlining our business structures for attracting and retaining customers.

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Windows 2000 Outsourcing
Microsoft Windows 2000 Computer Engineer

Progent's certified Windows 2000 Server consultants can provide computer support and information technology consulting services for the entire family of .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, optimization, and support offerings include network design, installation, documentation, on-site and off-site support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.

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Cisco Firepower AMP Professionals
Firesight Specialist

The new ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your legacy PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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Microsoft Windows 2003 Engineer
Windows Server 2003 Consultancy

The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of work in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, deploying, managing and troubleshooting sophisticated IT applications powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.

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Windows Server 2016 Information Technology Consulting
Windows Server 2016 Online Technical Support

Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a disaster recovery system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum witness.

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Microsoft Dynamics GP Migration Planning Consulting Services
Dynamics GP Update Specialists

Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered system integration, customization, education, and troubleshooting since the platform's original release. Progent can provide in-depth expertise for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help you to plan, validate, and implement an efficient upgrade from a a legacy release to the current version of Dynamics GP.

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Microsoft Office XP Remote Technical Support
Microsoft Office Technology Consultants

Progent’s IT outsourcing services offer affordable network consulting for small companies. Whether it includes designing network architecture, setting up an in-house Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or creating a web-based business solution, outsourcing your network technical services can reduce expenses and minimize uncertainties, allowing network support expenses to grow in a more linear and manageable manner than is possible by building up a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a protected and highly available system foundation for your critical business software powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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Supplemental Service Desk Technology Consulting Services
Virtual Helpdesk Consulting

Progent’s Help Desk Co-management service allows your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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Hermes ransomware recovery Professional
 Professional for ransomware removal and file restore

Progent's proven ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware virus such as Ryuk, WannaCry, NotPetya, or Locky.

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Online Troubleshooting for Exchange 2000 Server Upgrade
Exchange Server 2000 Computer Engineer

Years of background with Microsoft's Exchange products has made Progent one of the most knowledgeable IT support companies in California for integrating email systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive the full benefits of Microsoft Exchange Server under common scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-provided or POP3 mail environment, and outsourcing your Microsoft Exchange Server administration.

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Microsoft Office Technology Providers
Microsoft Office Small Office Network Consultant

Progent’s IT outsourcing services for small companies feature designing 2003 Server, Microsoft .NET Server, and BackOffice systems, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises troubleshooting, resolving stubborn integration issues, and creating a comprehensive security plan. Progent can help you maximize network reliability and throughput with zero-downtime technologies, redundant network architecture, and proactive server monitoring. Progent also offers project management assistance for large-scale migrations and can assist with needs definition, product identification, bill of materials production, sourcing selection, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also includes training for office productivity software such as Office XP.

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Microsoft Exchange Migration Networking Consultancy
Postini Security Audit Services

Progent's Microsoft-certified professionals have more than 10 years of experience delivering messaging support for companies ranging from small offices to global enterprises. Progent provides affordable consulting for all versions of Microsoft Exchange Server to enhance email and virus security, configure high availability email systems, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange support services can assist you in planning and executing a move from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. In addition provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can help you integrate Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.

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ProSight Outbound Email Filtering Specialists
ProSight Spam Filtering Consultant

Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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Microsoft Azure cloud migration Reports
Microsoft Azure VPN configuration Reports

Progent's consultants can help you with every stage of Azure cloud migration including needs definition, prerequisites evaluation, system design, pilot testing, implementation, automated management, performance tuning, license controls, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your clients can safely access to Azure resources, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure services.

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Juniper J2320 Router Security Consulting
Juniper J Series Firewall Security Contractors

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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Progent's certified SQL Server programmers and DBAs can provide online consulting to assist organizations of all sizes to create, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants offer help with any facet of application development in solutions that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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SQL Server 2014 Backup Specialist
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SQL Server 2014 incorporates major improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises services including system design, configuration, management, remediation, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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QTS Sacramento Data Center Technology Professional

The QTS (formerly Herakles) Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your company is planning on migrating your main or disaster recovery system to Herakles/QTS, Progent offers a range of affordable services including data center migration, system installation and upgrades, network optimization, project management services, virtual server configuration, offsite network monitoring, centralized network management, application development, disaster recovery/business continuity planning and testing, security evaluation, and the use of the Progent Test Lab.

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Progent's CCIE-certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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Progent's Microsoft-certified SharePoint consultants offer economical remote and onsite expertise, software development, and troubleshooting support for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.

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MS Project Server Design
Project Server Coding

Progent's Microsoft-certified consultants can provide in-depth support in deploying, using and troubleshooting all versions of Project Server and can deliver a broad variety of affordable online support services following proven best practices to assist businesses of all sizes to get all the advantages of this powerful platform. Services available from Progent include solution planning, installation and migration, setting up safe collaboration among onsite and offsite users, network optimization, and customized webinar training.

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The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is currently using the QTS Sacramento data center as a colocation facility or if you are considering moving your primary or disaster recovery system to the Herakles data center, Progent can provide a range of affordable services including data center relocation, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtual server configuration, remote monitoring, centralized network management, application development, disaster recovery/business continuity solutions, data security assessment, and the support of Progent's Test Lab.

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With the Catalyst line of switches for small and medium-sized companies, Cisco allows organizations to realize the full benefits of adding smart traffic control into their networks. Cisco's switching product line makes it possible to deploy capabilities to make your IT network sufficiently available to accommodate time-critical requirements, expandable to support future growth, safe enough to guard confidential data, and capable of prioritizing and managing traffic flows to streamline network performance. Progent's CCIE certified engineers can help you pick out and integrate Catalyst switches that make sense for your business. In addition, Progent's CISSP certified security specialists can help you create a strategic security plan and configure Catalyst switches so they help enforce your security policies. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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 Technology Professional for CRISC Certified Risk and Information Systems Control

Progent can provide the guidance of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management solution based on best practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

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Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most popular office productivity applications. Progent's Apple-certified Mac experts can help you configure Mac Office on a multi-vendor environment combining Apple OS X and Windows-powered platforms so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support networks that mix Apple Macintosh with Windows computers with complete resource sharing, or environments which carefully limit sharing between Mac and Windows systems.

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Progent’s data center IT services are designed for companies with equipment located at IDCs or data center collocation hosting sites and requiring timely on-site service at the colocation facility plus remote help from Microsoft and Cisco Premier experts. Progent offers a full array of IDC and data center and collocation consulting services such as network architecture analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications networking, development and deployment of zero-downtime systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage cluster configurations.

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Integration Support for 64-bit Server
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Progent’s Microsoft-certified consultants can assist your organization to update your workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and advantages of moving to 64-bit PC desktop processing, plan an efficient upgrade process that reduces operational disruptions, and deliver economical, expert remote help to assist your company to install 64-bit desktop software and applications on your current hardware.

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Citrix MetaFrame Setup and Support
Citrix XenApp Datacenter IT Services

Progent's Citrix experts can help you to design, install, administer, and support a virtualized application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's datacenter support experts can assist you to manage and maintain an off-site datacenter that offers high availability, enhanced security, and rapid recovery.

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Amazon enterprise hybrid cloud solutions Programming
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Progent can provide affordable online consulting to help businesses to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy all-cloud or hybrid cloud networking models that seamlessly integrate Amazon AWS services. Progent offers occasional expertise to assist you to overcome complex technical issues or Progent can provide project management outsourcing services to help you move to the Amazon AWS cloud on time and on budget.

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Amazon Marketplace Web Service integration Integration
Cisco and Microsoft Certified Experts Amazon MWS Outsourced Programming

Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

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Microsoft Azure migration Development Companies
Azure Stack integration Consultants

Progent can assist you with any phase of Azure cloud migration including needs analysis, prerequisites evaluation, solution architecture, pilot testing, implementation, centralized administration, performance tuning, license management, disaster recovery strategies, security planning, and compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently integrates physical datacenters with Azure services.

SQL Server 2017 Standard Technology Consulting Online Troubleshooting
Lync Server 2013 Instant Messaging Technology Professional
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Lync 2013, renamed Skype for Business, enables organizations of all sizes to build a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling across a wide assortment of desktop and handheld clients. Progent's certified Lync Server 2013 consultants and network architects can help your company to assess the business benefits of Lync 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your IT staff and end users. Progent offers expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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Microsoft Dynamics GP Remote Support
Dynamics GP ODBC Engineer

Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create custom mission-critical programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that allow you to analyze your business more effectively, transforming uncooked information into useful insights into your business.

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Amazon AWS enterprise hybrid cloud solutions Reports
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Progent offers affordable remote consulting to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.

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2900 Router Remote Support
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Cisco has developed a full product line of routers that includes appliances designed to provide the protection, performance, and availability required by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on the Cisco IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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System Center Configuration Manager automates application and device deployment across multiple sites, streamlines compliance settings control, keeps track of network assets, protects against company data leakage, provides health reporting, allows safe self service, and delivers a single control mechanism for administering multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help your organization with any aspect of planning, installing, operating and repairing a SCCM solution for on-premises, cloud, or hybrid networks.

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MySQL and Windows Consultant

Progent offers cost-effective online access to an Oracle-certified MySQL DBA or software programmer and can assist businesses of all sizes to configure and support MySQL within a reliable IT environment that provides high levels of performance, expandability, and protection. Progent also has proven skill assisting companies migrate applications from an Oracle environment to MySQL.

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Capacity Planning Test Lab Consult
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Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, developing efficient system upgrade procedures, evaluating and tuning performance, planning or verifying business continuity strategies, mitigating compatibility issues, and building training environments for new products and technologies. For Progent clients without adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

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Engineer for Linux Network Monitoring, Nagios and MRTG
Engineers for MRTG for Linux

Nagios and MRTG are useful, Open Source monitoring utilities that operate with Linux and can be used to analyze UNIX environments, Microsoft Windows networks, or multi-OS systems in which the Linux OS and MS Windows coexist. Nagios lets network managers to monitor network services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the traffic through SNMP-enabled network appliances such as servers, routers, and switches. Progent's system integration experts can assist you to utilize both these utilities to tune and troubleshoot your system.

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Consultant for SharePoint Portal Server
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Progent's Microsoft-certified experts can show you how to evaluate the economic case for deploying SharePoint 2007, advise you on the most sensible edition of Microsoft SharePoint Server for your circumstances, provide configuration and deployment expertise, assist you to install MS SQL Server as a back-end DBM, improve your network infrastructure, integrate your standard and custom application programs to work with SharePoint Server 2007, develop a comprehensive security plan that incorporates portal solutions, and provide maintenance and Help Desk support.

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Small Office Support Company
Small Office Designers

Progent is a leader in affordably providing world-class network support to small companies. Progent's achievement in addressing the IT service needs of the historically underserviced small company sector is the cumulative result of major technical and operational innovations that have eliminated a great deal of the traditional expenses out of administering IT service, added unprecedented technical skill into the IT service mechanism, and dramatically streamlined the solution cycle.

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SBS 2011 Remote Support Services
Microsoft SBS Server Professional

Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and extensive knowledge in designing and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience assures you success in installing, administering, and servicing IT solutions powered by the Microsoft SBS line of servers and programs.

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Progent can assist you to deploy Cisco's networking products to create a solid basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as resource consolidation, security and compliance, manageability, reliability, and disaster recovery.

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Email Image Spam Protection Specialist

Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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Urgent Network Network Design Consultancy Firm for Windows Security in Belmont CA
Symantec VelociRaptor Protecting
Symantec Firewall Consulting

Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN appliances including the Raptor and VelociRaptor family or help you migrate to current firewall/VPN solutions. Progent can also help you create and implement a complete security strategy that can incorporate firewall and VPN devices and utilities, managed security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop resource for continuing technical help, administration, training, and security expertise.

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wireless IP phone security Computer Consulting
wireless VoIP phone integration Network Consultants

Cisco's wireless IP phones are hardened wireless devices intended for workers who are mobile within campus, warehouse, retail or other venues where IT management wants user endpoints that provide more control, data security and durability than is achievable with the BYOD mode of workplace communications. Integration of Cisco's wireless VoIP phones typically demands that IT teams configure and optimize many components of your Wi-Fi infrastructure including access points, routers, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified experts offer remote and on-premises assistance to help you create and administer a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

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South Dakota IT Consulting

Progent’s National Support Center offers national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone help and remote direct network connection to troubleshoot and resolve network problems rapidly and affordably. The breadth of IT expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult problems to competent specialists as needed.

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Computer Engineer for Apple OSX Tiger
Apple OSX Tiger Computer Consultant

Progent's experts can provide Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email help, security services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone integration and iPad management, or migrating to Apple's iCloud services. For business networks built exclusively on macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and maintaining a network environment that is reliable, secure, fast and able to achieve your company's business goals.

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Progent's Cisco CCIE-certified network infrastructure experts have extensive experience assisting Internet Service Providers to architect, implement, manage, optimize, and troubleshoot high-availability, scalable connectivity environments appropriate for public networks.

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Progent's Microsoft-certified consultants have 20 years of background providing e-mail and unified telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange Server consulting services to strengthen email security and virus defense, provide fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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macOS Infrastructure Specialist OS X VoIP Consultant
SMS Server Upgrade Technology Consulting
Professionals for SMS 2003 Upgrade

Progent’s Microsoft consultants provide small and medium size companies enterprise-level consulting services for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution previously known as SMS Server. Configuration Manager 2007 provides a variety of enhancements to SMS Server 2003 such as comprehensive automation, built-in Windows Vista Windows Server 2008 support, quarantine support, and boot image management. Progent’s Microsoft certified engineers can help you use SMS Server or System Center Configuration Manager economically for streamlined OS and application installation, security patch administration, software tracking, and licensing compliance. Progent's consultants can also help you to migrate efficiently from Systems Management Server to Configuration Manager.

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