Berkeley, California Microsoft and Cisco Premier Consulting

Service Delivery Alternatives Available for Berkeley, California Businesses
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for providing computer support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for an array of IT support delivery options that include online repairs, on-premises support, and high-end consulting.

• Remote Service
  Progent’s Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's online computer troubleshooting expertise.

• On-site Support
  Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues. For details, refer to Online Help Desk Services for Small Businesses.

• Consulting Services
  Progent offers small businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies including
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server solutions, plus integration, customization and support for business programs including accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system migrations, longer term projects like business information application programming and customization, relational database software programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency services such as disaster recovery and virus removal.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system support, and network management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet business standards and statutory mandates for IT information security and reporting.

The scope and size of Progent's consulting team bring a unique array of benefits to clients wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

• Best Service Methodology
  Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for fixing real-world IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

• Efficient Pricing Structure
  Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for support services provided during normal business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for quick fixes. Another benefit of granular pricing is that you are less tempted to allow simple problems to stay unaddressed until they become major problems. Read more about Progent's value pricing for IT outsourcing.

• Full Documentation of Network Support
  Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each client. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Berkeley, California company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).