Professional Remote Help for Berkeley, California Networks from Certified Consultants
Small companies have traditionally been ignored by large IT service firms. Some small businesses allow themselves to grow overly reliant on freelance engineers or small consulting firms who lack the size or broad skill sets to react promptly or efficiently to network emergencies. Other small businesses resort to giant support providers that employ technicians trained to offer standardized solutions to common issues but who are missing the background and versatility to deal with the variety of configurations and lack of standardization typical of small company information networks.
Progent's time-tested methodology for providing affordable and effective network support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the industry. Progent has provided remote support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the skills of your internal network service group. This can save money and help meet schedules for big projects such as software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.
Core Technologies Serviced by Progent's Consultants for Companies in Berkeley, California
Progent's national team of certified consultants provides help for virtually all facets of network systems used by businesses of any size. Practice areas supported by Progent in Berkeley include:
Support Delivery Alternatives Available for Berkeley, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough service documentation, dependable follow-through, and tight cost control across a range of IT support delivery alternatives that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Helpdesk with effective phone support, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses usually have limited information technology budgets and can spare little management attention for dealing with IT support, Progent's Contact Center Services could be the most cost-effective option to make sure that business computer systems stay productive. Learn more details about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus configuration, programming and training for small business programs including financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended initiatives such as management information software development and customization, database application development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange and SQL Server in order to provide small businesses with higher levels of dependability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for most small and midsize companies. Because Progent uses the same data centers that host the equipment of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly monitored, and systems are regularly archived and ready for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small company's production servers in a setting that not only provides the top level of availability and scalability but that is in addition convenient for customers to migrate to another service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert online consulting to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of network security and can help with advanced security projects such as SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for IT data protection and incident reporting.
The scope and size of Progent's consulting team bring a powerful set of advantages to clients trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of IT service, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for repairing real-world IT problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with big bills for quick solutions. Another benefit of granular invoicing is that your company will be less inclined to allow less critical problems to fester until they grow into big problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by every staff member to each customer. The practice of documenting and organizing service activity allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Berkeley, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).