Affordable Computer Tech Support from Microsoft certified Experts for Companies in Berkeley, CA
By offering professional know-how when you need it, providing in-depth knowledge for critical business applications, providing high-value services such as virtual server hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the competitive value of your It system and cut service expenses. Progent recognizes that information system protection, dependability, and efficiency are just as important to small companies as to large enterprises but that small organizations lack the leverage to spend heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to deliver the network support your company needs when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT service group. This can cut costs and help meet schedules for big projects like application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Berkeley, California Businesses
As a Microsoft-certified Partner IT service company with a large group of Cisco Certified CCIE networking consultants and Apple accredited engineers, Progent offers emergency assistance and affordable remote consulting to Berkeley, CA small businesses for a broad array of information technologies including:

Support Delivery Alternatives for Berkeley, California Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough service documentation, consistent follow-through, and tight expense control across an array of network support delivery alternatives that include remote repairs, on-premises help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new customers to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, network protection consulting, high availability it system engineering, virtual server solutions, plus integration, programming and training for small business software including accounting, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software migrations, longer term projects such as customizing an older MRP platform to a modern Microsoft Dynamics 365 package, relational database application development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, configure and troubleshoot the network infrastructure to support telecommuters. Aspects of infrastructure where Progent's experts can deliver guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For information about Progent's network infrastructure support services for a remote workforce, go to infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Berkeley, California Businesses
Progent's size, scope of technical skill, and familiarity with corporate network support allow small and midsize companies to avoid the pitfalls related to excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes rely heavily on individual engineers. Although freelance service engineers have lower expenses than more substantial support organizations and can afford to charge apparently lower fees, individuals are sometimes too overworked to react rapidly to critical network problems. If an independent consultant is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without help in case of an emergency. The more your company grows, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a large engineering team to rely on for advice requires them to learn in place while your company winds up footing the costs for their continuing training.

  • Gain Access to Experts in Advanced Information Technology Issues
    The majority of smaller service firms or independent engineers focused on small business IT support are capable of providing connect-the-dots fixes but don't have the seasoning to work efficiently with complicated network environments with mixed platforms, many sites, Voice over IP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large staff of experts can be valuable to your business because enterprise networks are inherently complicated, integration issues require thorough knowledge in numerous technical areas, and achieving a high level of stability, availability, and protection calls for industry-tested leading practices.

  • Create a Solid Foundation for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of band-aid fixes often get thrown onto of a marginal structure. As a business evolves, reliability and expandability problems can obstruct the productivity of the organization. These networks require thorough assessment, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to meet critical business requirements and ease downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Small companies need guidance and insight to work through an increasingly complex maze of technology options offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or service organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting support with the real interests of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being based on the actual needs of a customer.

How to Contact Progent
In case your Berkeley, California company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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