Expert Remote Troubleshooting for Berkeley, California Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large IT support organizations. Some small companies allow themselves to grow excessively reliant on freelance engineers or small consulting firms who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service firms staffed with personnel able to offer standardized solutions to common problems but who are missing the background and versatility to handle the diversity of environments and lack of standards that characterizes small business information systems.

Progent's time-tested methodology for delivering affordable and successful technical service to small companies has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has provided remote help to companies in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service staff. This can reduce expenses and help meet schedules for major projects like software design and development, business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited experts to help your company to plan and execute your cloud strategy.

Popular Products and Technologies Supported by Progent's Consultants for Business Networks in Berkeley, California
Progent's nationwide group of world-class support professionals offers help for virtually all aspects of network systems found in organizations of all sizes. Areas served by Progent in Berkeley include:

Service Delivery Options Available for Berkeley, California Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service documentation, dependable follow-through, and strict cost monitoring for an array of network support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses and local governments who require fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by tight IT budgets and can spare scant executive bandwidth for handling network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information networks stay productive. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, non-stop network design, virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term projects like business reporting application programming and customization, database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small companies. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for clients to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network information security and incident reporting.

The scope and size of Progent's engineering staff offer a powerful set of advantages to organizations wishing to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for fast solutions. Another benefit of granular invoicing is that customers are less inclined to allow simple problems to fester until they become major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every staff member to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Berkeley, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security strategy, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

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Dynamics GP 2015 R2 features a revamped design that improves cloud integration, supports the most popular smart phones and tablets, permits single sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's Microsoft-certified consultants have the depth and breadth of technical skills and experience to address the critical IT and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.

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Progent's Microsoft-certified professionals have more than 10 years of experience providing unified communications support for companies that range from small businesses to large corporations. Progent offers economical consulting for all versions of Exchange Server to strengthen email and virus security, design high availability email environments, and implement remote and mobile email connectivity. Progent’s Exchange consulting services can assist you in designing and implementing a move from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent also offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for all major web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements affect key IT areas like manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Progent can assist you to plan and implement a smooth migration from a UNIX-powered IT system to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to preserve your data and reduce productivity disruption by designing an effective migration plan that preserves your existing assets in UNIX application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, transition planning and testing, Microsoft Exchange migration expertise, information and application porting, and server and media transition and economization.

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NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) away from one another. Progent's team of veteran IT experts can assist you to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to verify compliance with information assurance standards and government mandates.

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Even if your business has a minimal network services staff and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified network consultants, the most recent system management products for 24x7 monitoring and threshold alarms, and cost-effective support packages such as a help desk call center to keep your vital business applications and hardware up and running.

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Dynamics GP software offers analytics and reporting features that allow you to monitor all operations, sales and spending, and market patterns with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can help you create reports that allow you to understand your business more completely, converting uncooked data into useful management information. Progent can improve your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized line-of-business software development and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.

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Progent can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to upgrade from an earlier version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize the highest possible return on investment.

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Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, optimizing and troubleshooting SCOM environments and can provide companies of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012.

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Progent provides small and medium size businesses professional support for Intrusion Protection products and IPsec VPN products from major firewall and VPN security companies such as Check Point Software, Juniper, and Symantec. Progent can help you create a detailed security strategy and select appropriate products from a variety of suppliers to achieve your security objectives while staying within your spending restraints.

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Progent's Cisco-certified CCIE consultants can assist organization to configure, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and migrate efficiently from outdated switches to modern models.

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Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and in addition have fast access to Progent’s Microsoft certified IT support professionals. With Progent's affordably priced network service packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company networks world-class reliability, protection, and performance.

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Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of online services to assist you to plan, develop, pilot test, deploy, administer, and debug business applications based on any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help you to upgrade your existing Excel solutions to the newest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between various versions of Excel. Progent can provide on-demand help to organizations who need a quick fix to a specific problem related to Excel and Progent can also provide full project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's affordable online training classes for Office Excel can be customized to address the special requirements of individuals or teams.

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Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.

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Years of background delivering Microsoft support and Cisco network consulting has enabled Progent to build an unmatched ability for serving branch offices that require network help with the flexibility associated with with small firms but which offers professional client interaction, complete documentation, and compliance with corporate IT protocols. If your corporation has a sales office located anywhere in California or any region covered by Progent's consultants, Progent can offer a wide array of on-premises and off-site IT consulting services and system architecture expertise.

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Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most popular office productivity applications. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a multi-vendor network that incorporates Apple OS X and Windows computers so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who use Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.

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Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient single source to help you create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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SQL Server 2005 offers indispensable, standardized tools to IT experts and information workers, lessening the complexity of designing, deploying, administering, and using company information and database programs in environments ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in planning and building information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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Progent can help you in all facets of your migration to Microsoft Exchange 2016 including designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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Progent’s IT outsourcing services offer economical computer consulting for small companies. Whether it involves designing system architecture, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your network, or creating a web-based business application, outsourcing your network technical services can reduce expenses and eliminate risks, allowing IT service budgets to grow in a more moderate and manageable manner than is possible by building up a bulky, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and highly available system foundation for your vital business software based on Microsoft Windows including Office XP, Office 2003, and Office 2000.

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Nexus switches are intended to deliver the performance, scale, resilience, virtualization support, density, security and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide online and onsite consulting services to help you to design an optimal switch architecture, set up test environments to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance assessments, set up advanced monitoring and alert systems, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities incorporated into Nexus family of switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus models or Catalyst switches to current Nexus switches.

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Progent can help you to design and execute an efficient migration from a Solaris-powered IT system to a network based on Windows and suited for running Microsoft's popular office productivity suites, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your information and minimize business disruption by developing an effective transition strategy that preserves your current assets in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of existing infrastructure, migration planning and testing, Exchange migration services, data and application software porting, and server and storage system transition and economization.

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Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining email systems for clients in the San Francisco Bay Area and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email system features compliance, high uptime, easy connectivity for off-site and wireless users, time-saving management utilities, and productive integration with telephony. Progent offers consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003, and Exchange 20000 Server. Progent can also assist small or mid-size businesses to migrate to Microsoft Exchange 2016 Server or MS Exchange 2013 Server.

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ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

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Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.

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Colocation data centers make it possible for businesses to share world-class facilities for hosting network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco qualified consultants can help your business with all aspects of your colocation program such as selecting and moving to a colocation facility, creating system architecture, specifying required equipment, on-site and on-line maintenance, setting up online system management, and education your IT staff.

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Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and scalability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are built upon mature virtualization technologies that enable small businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class fault tolerance and an unmatched level of vendor flexibility.

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E-Mail Guard by Postini offers constantly upgraded spam and virus filtering, data filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a regular Postini license, you can still have the use of Postini’s Perimeter Management services via Progent’s E-Mail Guard anti-spam and virus defense service offering. Progent’s expert email security consultants can show you how to develop an email protection plan that incorporates anti-spam and virus defense services and processes.

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Progent's CCIE-certified network infrastructure experts have extensive experience helping ISPs to design, deploy, administer, tune, and troubleshoot fault-tolerant, scalable network environments suitable for shared public networks.

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