Expert Remote Troubleshooting for Berkeley, California Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large IT support organizations. Some small companies allow themselves to grow excessively reliant on freelance engineers or small consulting firms who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Still other small businesses resort to mass-market service firms staffed with personnel able to offer standardized solutions to common problems but who are missing the background and versatility to handle the diversity of environments and lack of standards that characterizes small business information systems.
Progent's time-tested methodology for delivering affordable and successful technical service to small companies has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has provided remote help to companies in every state in the U.S. (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service staff. This can reduce expenses and help meet schedules for major projects like software design and development, business continuity preparedness, security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited experts to help your company to plan and execute your cloud strategy.
Popular Products and Technologies Supported by Progent's Consultants for Business Networks in Berkeley, California
Progent's nationwide group of world-class support professionals offers help for virtually all aspects of network systems found in organizations of all sizes. Areas served by Progent in Berkeley include:
Service Delivery Options Available for Berkeley, California Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service documentation, dependable follow-through, and strict cost monitoring for an array of network support delivery modes that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting services.
- Onsite Support
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Help Desk Services are designed for all businesses and local governments who require fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by tight IT budgets and can spare scant executive bandwidth for handling network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information networks stay productive. Learn more details concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, non-stop network design, virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term projects like business reporting application programming and customization, database application development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small companies. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for clients to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-qualified security consultants,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network information security and incident reporting.
The scope and size of Progent's engineering staff offer a powerful set of advantages to organizations wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently.
Find out more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for fast solutions. Another benefit of granular invoicing is that customers are less inclined to allow simple problems to fester until they become major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every staff member to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Berkeley, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).