Berkeley, California Microsoft and Cisco Premier Certified Consultants

Service Delivery Alternatives for Berkeley, California Businesses
Progent offers a variety of options for providing small companies with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for providing IT support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough activity records, consistent follow-through, and tight cost monitoring across an array of IT service delivery modes that include remote repairs, in-person support, and high-end consulting.

• Online Support
  Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.

• On-site Service
  Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how to sign up for Progent's onsite network service.

• Help Desk
  Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Help Desk Services.

• Consulting Services
  Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies such as
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtual server solutions, plus configuration, customization and training for business applications including accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and major system upgrades, extended projects such as management analytics application development and customization, database application programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition simple for customers to transfer to a different service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Consulting
  Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for network data protection and incident reporting.

The breadth and depth of Progent's consulting team offer a unique set of advantages to companies wishing to increase the productivity of their IT network within an affordable budget. These benefits include:

• Best Industry Methodology
  Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, executing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving actual network problems quickly. Learn additional information about Progent's best practices for network consulting.

• Granular Pricing
  Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big bills for fast fixes. Another benefit of granular pricing is that clients will be less tempted to permit incipient issues to fester until they grow into major ones. Read additional information about Progent's value pricing for IT outsourcing.

• Full Documentation of Delivered Services
  Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by each consultant to each client. The practice of detailing and organizing support activity allows more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Berkeley, California business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).