Affordable Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Berkeley, CA
By delivering world-class know-how when you need it, providing specialized knowledge for key business applications, providing innovative services such as virtual data center hosting, invoicing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and cut service costs. Progent understands that information system protection, reliability, and performance are just as critical to small businesses as to large corporations but that smaller companies don't have the economy of scale to spend aggressively in computer technology and in-house service groups. Progent's basic value proposition is that no network support organization can equal Progent's capability to provide the IT support your business needs when you need it and at prices you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of accredited experts to assist your business to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Berkeley, California
Progent provides the services of qualified consultants for all aspects of business network technology found in small organizations. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Berkeley, California Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes fast support, thorough service documentation, consistent follow-up, and strict expense monitoring for an array of network service delivery modes that include remote troubleshooting, in-person help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair network problems without the expense or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: hands-on service technicians when you require them as well as the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Help Desk Services.
- Co-managed Help Desk Services
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progentís Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, fault tolerant network design, server virtualization strategies, plus configuration, programming and support for small business software such as accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term projects like customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and malware removal.
- Network Infrastructure Expertise for Telecommuters
Progent can assist small and mid-size businesses to design, implement and debug the infrastructure for remote workers. Areas of network infrastructure for which Progent's experts offer assistance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless network design and implementation, and reliable Internet connections. To learn about Progent's network infrastructure consulting services for remote workers, see network infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Berkeley, California Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise network consulting enable small companies to sidestep the pitfalls associated with excessive reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Support Consultants
For network support, smaller businesses sometimes depend heavily on freelance engineers. Although individual support engineers have lower overhead than larger support organizations and can afford to bill nominally lower fees, they are often unable to respond quickly to critical network problems. If an independent engineer is busy with another client, sick, on vacation, or in class, the lack of backup staff may force your business to go without help during an emergency. The more your small business expands, network unavailability or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can evaporate quickly due to lower output. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting team to rely on for advice forces them to train with the meter running while your organization ends up with the bill for their continuing training.
- Gain Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or independent consultants who concentrate on small business network consulting may excel at delivering routine fixes but don't have the experience to work cost-effectively with complex IT configurations that have mixed platforms, multiple locations, VoIP implementations, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's extensive group of specialists can benefit your company because big-company networks are characteristically complicated, support issues require thorough understanding of in many technical areas, and achieving a high level of stability, reliability, and protection calls for industry-proven leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of ad hoc repairs commonly get piled onto of a tenuous structure. As a business evolves, stability and expandability issues can undermine the productivity of the organization. These environments need thorough evaluation, intelligent business planning, and in-depth expertise to upgrade to an IT environment that can act as the reliable foundation to handle current business requirements and ease downstream expansion.
- Work with Solution Finders, Not Resellers
Small businesses require direction and education to work through an ever more complex array of IT options offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting support with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual needs of a customer.
Get in Touch with Progent
If your Berkeley, California business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).