Berkeley, CA Remote Help from World-class Network Service Experts
Progent's computer troubleshooting services can provide your Berkeley, CA business affordable and reliable support from enterprise-class information technology professionals. By providing network consulting service when you require it, offering advanced expertise for vital applications, offering unique support such as automated network monitoring, and charging only for services you use, Progent offers your Berkeley, California business an affordable alternative for maximizing the profitability of small business information systems. Whether you maintain an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and manage a robust and secure information network and to have quick availability of the skilled consulting ordinarily available only to businesses who are able to maintain a large in-house information technology organization.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house IT service team. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your business to design and implement your cloud strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Berkeley, California
Progent's national team of industry certified consultants offers support for all facets of information technology found in businesses of any size. Areas served by Progent in Berkeley include:

Support Delivery Alternatives Available for Berkeley, California Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, and IT management. Progent's model for delivering computer support is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of IT service delivery options that include online repairs, onsite support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person service professionals when you need them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can provide help with critical technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, network security engineering, fault tolerant network engineering, virtualization solutions, plus integration, customization and training for small business applications including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, longer term initiatives like customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size businesses to design, implement and troubleshoot the infrastructure needed to support remote workers. Aspects of network infrastructure where Progent's experts can provide support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet connections. For information about Progent's network infrastructure expertise for remote workers, go to infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to migrate to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the multi- platform and loosely standardized networks common with small companies, and retains control of the licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government mandates for network information protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful array of benefits to companies trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for resolving actual network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick solutions. Another benefit of granular invoicing is that your company are less tempted to permit less critical problems to stay unaddressed until they grow into major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving support records allows more effective support and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Berkeley, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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  • 24 Hour Information Technology Manager Microsoft Certified Microsoft Certified Manage

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    IT Consultants Apple iPad and Windows integration

    Progent's service experts in Apple OS X and Windows technology can show you how to integrate Mac and Windows systems into cohesive networks with resource sharing and workgroup functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows products. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert assistance to companies that depend on these platforms to keep their strategic advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows network.

  • 24 Hour NLB Testing Specialists NLB Test Lab Specialist

    • Microsoft Operations Manager Case Study
    Operations Manager Case Study

    Before Progent's Microsoft Operations Manager solution, system issues were handled reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now address server issues before they grow to be critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers know that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to provide small company networks enterprise-class reliability, safety and productivity.

  • 24 Hour Professional Cisco CCIE Cisco Small Business series NSS2000 Technical Support

    • Immediate Web Design
    Crystal Integration Firm

    For custom application development, Progent can supply programming experts to write line-of-business software in areas such as commercial transaction webs, web development, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers expertise in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

  • 24-7 Consulting Services Lync Server 2013 certificate management Lync Server 2013 high availability Consultant

    • At Home Employees Teleconferencing IT Consulting
    Immediate Work at Home Video Conferencing Consulting

    Progent can assist small and mid-size businesses to configure and debug teleconferencing applications to allow their telecommuters to communicate productively with fellow workers and customers.

  • 24-7 Infor SyteLine CloudSuite 9.01 Consultants Infor SyteLine CloudSuite Business Analyst Consultancy
  • 24-Hour Active Directory Review Professional Network Infrastructure Health Evaluation Consultant Services
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    • Support and Help ProSight Reporting Infrastructure Monitoring
    ProSight Reporting Remote Network Infrastructure Management Support and Help

    ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

  • 24/7 CRISC Certified Risk and Information Systems Control Systems Engineer Specialists CRISC Certified Risk and Information Systems Control Services
  • 24/7 Dynamics GP Visual Studio Engineer Dynamics GP Customization Professionals
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    • Professional Ubiquiti UniFi WiFi access point
    Immediate Ubiquiti UniFi AP Specialist

    Progent offers quick access to the expertise of veteran Wi-Fi consultants who can help organizations to determine the value of Ubiquiti UniFi wireless APs for your business and help you to design, deploy, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi Wi-Fi access points for your required signal coverage and performance.

  • 24/7/365 Postini Subscription Largest Postini Technology
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    • Internet Security and Acceleration Server 2006 Consulting
    Network Consultant Internet Security and Acceleration Server 2006

    Application Publishing with ISA Server 2006 provides greater control over intranet resources while enabling increased efficiency by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server helps guard corporate applications, services, and data throughout all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-certified ISA Server experts can help you plan, install, set up, and maintain ISA Server on your system so your business achieves a smart and economical balance of protection, convenience, and speed.

  • 24x7 IT Outsourcing Examples Article IT Outsourcing Model Whitepapers

    • Outsourced Programming VB.NET
    Design Firm DotNET Framework

    Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and are able to build or modernize .NET applications rapidly and affordably.

  • Microsoft Computer Technician Oakland, Alameda County, United States
  • 24x7 ransomware protection and recovery Technology Professional ransomware defense Consulting Services
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  • At Home Workforce Collaboration On-site Technical Support At Home Workers Collaboration Software Technical Support
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  • Azure and SCDPM integration Consultants Microsoft Entra Exchange Services
  • Biggest Wireless Site Survey Remote Support Remote Wireless Site Survey Remote Support

    • Meraki Wave 2 AP Network Consultant
    Meraki 802.11ac AP Online Support

    Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.

  • BlackBerry BES Server Express Consulting Engineer BlackBerry BES Express

    • Top Rated Anti-Spam Support
    Antivirus Support and Setup

    E-Mail Guard is Progent's affordable anti-spam and virus defense service that gives small companies world-class protection against spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-based spam filtering and anti-virus services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and manage their email application, regardless of server platform, hardware technology, or data center location.

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    • Colo Specialist
    24/7 Site Move Consulting

    For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified IT consulting professionals and authorized Cisco network specialists can provide a variety of IT support services including project management, SOX compliance, office moves, corporate security, network design, local or phone-based branch office support, and troubleshooting for co-location hosting environments. A Progent network consultant can show you how to design a multi-site network that makes efficient use of colocation services and Internet data centers. Progent's Microsoft Certified consultants can help large corporations design, deploy and support major rollouts of updated versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can assist you to configure Cisco products for connection solutions that combine simple, high-speed, integrated, and wireless networking.

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    • Microsoft Expert Data Recovery Desktop Technology
    Microsoft and Mac Desktop Computer Support Consultant

    Progent can deliver a wide array of cost-effective support services to help you to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or remote technical support for individual computers or notebooks or help your business to design and implement a company-wide migration to new or updated OS platforms and business applications. Progent can also supply engineers and technical workers to assist your company to plan for and complete a site move or merger organized to cause the least possible disruption of your productivity.

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    • Remote Support SCVMM 2012 and SharePoint
    SCVMM 2012 Live Migration Network Consulting

    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your business to migrate from a legacy version of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible business value.

  • Co-managed Service Desk Technical Consultant Urgent Setup and Support Supplemental Help Desk
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    • Exchange Server 2016 Technical Support Services
    Biggest Microsoft Exchange Engineer

    Progent can assist your business in any and all facets of your migration to Exchange 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

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    • 24-7 Progent's Management Small Business Computer Consulting Companies
    Progent's Management Technical Services

    Progent's management team consists of seasoned professionals with decades of experience providing network consulting services, troubleshooting, and strategic IT planning to businesses ranging in size from startups to Fortune 500 companies. Great service calls for great personnel, and Progent has assembled a management team that can provide businesses with the top service value available anywhere.

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    • 24-7 ASA 5500 Firewall Specialists
    ASA 5580 Firewall Consultant

    Progent's Cisco certified networking consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    The Certified Information Systems Auditor credential is a recognized qualification that signifies mastery in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential requires that candidates undergo an extensive examination administered by the ISACA professional association. Progent can provide the expertise of a CISA-Certified Cybersecurity audit consultant able to help businesses in the areas of information systems audit process, information technology governance, systems and infrastructure ROI, IT service delivery, safeguarding of data resources, and disaster recovery preparedness.

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    Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud services are offered in an array of product bundles intended for customers ranging from individuals and home offices to global enterprises. Progent offers quick and affordable remote access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to evaluate the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and manage hybrid networks that seamlessly combine local and cloud-based products and services.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to plan, install, tune, manage and debug a Wi-Fi network optimized for your environment. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.

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    Our compensation model is built on contribution, so just like working as an independent consultant, your earnings are entirely driven by your generated revenue. Certain of our support staff stress quality of life and choose to work at a more relaxed pace, utilizing our flexible calendar to pursue personal pursuits like hiking, car racing, snow boarding, surfing, travel, or sharing free time with family and friends. Others take advantage of the opportunity to earn big dollars through hard effort and long days. Progent fully supports both sides of the spectrum plus any point in the middle.

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    Altaro VM Backup from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite consulting services to assist you to design, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the foundation for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and extensive knowledge in designing and building effective end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and servicing network environments powered by the Microsoft SBS suite of servers and applications.

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    Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network calling. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support to help you to manage and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.

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