Immediate, Low-cost Online Network Troubleshooting for Berkeley, California Small Companies
For more than two decades, Progent has focused on providing enterprise-quality IT support to customers with small-business budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office network, sophisticated remote repair technology, a large team of engineers certified in a broad array of technical practice areas, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-through, a global team of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network issues in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Main IT Areas Supported by Progent for Berkeley, California Office Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco certified CCIE networking consultants and Apple certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Berkeley, CA businesses for a wide array of computer technologies such as:

Service Delivery Alternatives for Berkeley, California Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict cost monitoring across an array of network support delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support experts to give small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize businesses who need prompt and dependable access to an online Contact Center with efficient telephone assistance, remote repair capability, and sufficient technical depth for all needed escalation. Because smaller businesses usually have tight information technology funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that small business computer networks are always up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtual server solutions, plus configuration, customization and training for small business applications such as financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects like management analytics application development and support, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is also simple for clients to transfer to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can support the mixed- platform and loosely standardized networks typical of small companies, and retains control of the licenses in the client's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network information security and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of advantages to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the forefront of network service, executing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for resolving actual network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for fast repairs. An additional advantage of granular invoicing is that clients are less inclined to permit minor problems to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each consultant to every client. The practice of detailing and organizing service activity results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Small companies who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Berkeley, California company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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