Immediate, Affordable Online Computer Support for Berkeley, California Small Companies
For over twenty years, Progent has focused on delivering world-class IT support services to customers with small-company budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting tools, a large team of engineers accredited in a wide array of IT practice areas, a Help Desk service model that maximizes efficiency and ensures follow-up, a global group of on-line support professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical issues in the least time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service group. This can reduce expenses and help meet schedules for big IT initiatives like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.
Main Technologies Serviced by Progent for Business Networks in Berkeley, California
Progent's group of certified consultants provides help for all facets of network systems deployed by companies of any size. Practice areas served by Progent in and around Berkeley include:
Service Delivery Options Available for Berkeley, California Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity documentation, consistent follow-up, and strict cost monitoring across a range of network service delivery options that include remote troubleshooting, on-premises help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progent's Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and fix network issues without the expense or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's online network support services.
- Onsite Service
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: onsite support technicians when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest products, network security engineering, high availability network design, virtual server strategies, plus configuration, programming and training for small business software including financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive system upgrades, longer term projects such as upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like data restoration and virus removal.
- Infrastructure Consulting Expertise for an At-Home Workforce
Progent can help small and mid-size businesses to design, implement and debug the infrastructure needed to support telecommuters. Areas of network infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and robust Internet connections. For details about Progent's infrastructure consulting services for a remote workforce, go to infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and expandability but that is also simple for clients to transfer to a different support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit companies with mixed environments to save significantly on the costs of hardware, system support, and IT management while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small businesses, and retains control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote support services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Berkeley, California Small Businesses
Progent's size, breadth of technical skill, and experience with corporate IT consulting allow small companies to sidestep the pitfalls associated with over reliance on small service firms or individual consultants.
Teaming with Progent allows your business to:
- Avoid Over Dependence on Individual Support Consultants
For IT support, smaller companies sometimes depend heavily on freelance consultants. Though freelance service providers carry lower overhead than larger IT service organizations and can afford to bill apparently lower fees, freelancers are frequently unable to respond quickly to urgent problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the lack of backup staff may force your business to go without help during an emergency. The more your small business grows, network unavailability or problems with critical applications get more expensive. The money you believed you were saving on an independent consultant can evaporate quickly due to lost output. Also, when independent consultants confront unfamiliar problems, the unavailability of a big engineering group to rely on for assistance forces them to learn in place while your business ends up footing the bill for their ongoing training.
- Have Access to Expertise in Complex Network Issues
The majority of small service firms or freelance engineers focused on small company IT consulting are capable of delivering routine fixes but lack the experience to work efficiently with complicated network infrastructures with a variety of operating systems, multiple locations, VoIP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive team of specialists can benefit your company because big-company networks are inherently complex, support issues require in-depth knowledge in numerous technical disciplines, and reaching a high degree of stability, availability, and security calls for enterprise-proven processes.
- Create a Solid Basis for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a proper basis, a sequence of improvised fixes commonly get tossed on top of a marginal foundation. As a company evolves, stability and expandability problems can obstruct the success of the organization. Such environments require thorough assessment, intelligent strategic analysis, and broad-based expertise to migrate to a network environment that can act as the reliable basis to meet critical business needs and support downstream growth.
- Team with Solution Finders, Not Resellers
Small companies require direction and insight to navigate through an increasingly complicated array of IT options offered for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to match consulting support services with the real needs of customers. Combining IT support and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a customer.
If your Berkeley, California business wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).