Affordable Computer Tech Support from Microsoft certified Professionals for Businesses in Berkeley, CA
By offering world-class support whenever you require it, providing specialized expertise for critical business applications, providing innovative services like virtual server hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to increase the competitive value of your information system and minimize service expenses. Progent understands that information system security, dependability, and efficiency are as critical to small businesses as to major enterprises but that small organizations lack the leverage to spend heavily in computer technology and in-house service groups. Progent's basic value proposition is that no network support firm can match Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service staff. This can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.
Core IT Areas Serviced by Progent for Business Networks in Berkeley, California
Progent's team of industry certified engineers offers help for all facets of network technology used by businesses of all sizes. Technologies supported by Progent in and around Berkeley include:
Service Delivery Options Available for Berkeley, California Businesses
Progent offers a variety of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, consistent follow-up, and strict expense monitoring across an array of IT support delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote computer support services.
- Onsite Service
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. for more information, visit Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for business software including financials, operations, reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major system migrations, extended projects like management information application development and support, relational database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of availability, security, and performance than is feasible with the class of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and extensibility but that is also simple for customers to migrate to another service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Berkeley, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise IT consulting enable small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For network support, smaller companies often rely heavily on individual consultants. Though freelance support providers have lower expenses than larger IT service firms and can typically charge nominally smaller rates, they are often spread too thin to react rapidly to critical network problems. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of backup staff may require your company to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs become more expensive. The money you believed you were conserving on a freelancer can evaporate fast because of lower output. In addition, when independent consultants confront unfamiliar problems, the unavailability of a large consulting group to fall back on for advice requires them to learn on the job while your organization ends up with the bill for their ongoing training.
- Have Access to Experts in Advanced Network Issues
The majority of smaller support firms or freelance consultants specializing in small company network support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of operating systems, many locations, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your small business because enterprise networks are by nature complicated, integration issues require thorough understanding of in numerous technical areas, and achieving a high degree of robustness, availability, and protection requires industry-proven processes.
- Build a Solid Foundation for Seamless Growth
Small companies often start with an IT system implemented on a tight budget. Lacking a solid basis, a sequence of improvised fixes commonly get tossed onto of a marginal foundation. As a company grows, reliability and scalability problems can obstruct the success of the organization. These environments require thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to a network environment that will act as the solid foundation to handle current business requirements and support downstream growth.
- Partner with Solution Providers, Not Product Vendors
Small companies need guidance and education to navigate through an ever more complicated maze of IT options available for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the true needs of a client.
In case your Berkeley, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).