Berkeley, CA Online Help from World-class Network Troubleshooting Experts
Progent's computer support services can deliver your Berkeley, CA business affordable and consistent access to world-class IT engineers. By providing network support help when you require it, providing advanced knowledge for critical technologies, delivering unique support such as automated server monitoring, and charging only for services you receive, Progent gives your Berkeley, California business an affordable alternative for maximizing the productivity of small-scale business networks. Whether you run an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to create and support a robust and safe IT system and to have quick availability of the seasoned consulting ordinarily available only to enterprises who can maintain a large internal IT organization.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to help your business to design and execute your cloud strategy.

Key Technical Areas Supported by Progent for Berkeley, California Businesses
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco Premier CCIE network infrastructure consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost remote consulting to Berkeley, CA businesses for a wide array of computer technologies such as:

Support Delivery Alternatives Available for Berkeley, California Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service documentation, consistent follow-through, and tight expense monitoring across a range of IT service delivery options that include remote repairs, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to resolve most network issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small companies the best of both worlds: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, visit Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for's NodeZero PEN test platform, company-wide network protection engineering, high availability network design, server virtualization solutions, plus configuration, programming and support for business programs such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with short-term projects including office moves and massive system upgrades, longer term initiatives such as customizing a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 package, database software programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and medium-size businesses to plan, implement and debug the infrastructure needed to support work-from-home employees. Aspects of infrastructure for which Progent's experts can provide support include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting services for teleworkers, go to infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in an environment that not only provides the top degree of availability and scalability but that is also convenient for clients to migrate to another support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Berkeley, California Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT support allow small companies to avoid the pitfalls related to excessive dependence on small support organizations or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller businesses sometimes depend heavily on independent consultants. Though individual service providers carry lower expenses than larger IT service firms and can typically charge nominally lower fees, individuals are often unable to respond quickly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to go without assistance during an emergency. The more your company expands, system unavailability or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lost output. In addition, when independent consultants confront unfamiliar technologies, the lack of a large engineering group to rely on for advice requires them to learn on the job while your organization winds up with the bill for their ongoing training.

  • Gain Access to Expertise in Advanced Network Solutions
    Many smaller support firms or independent consultants specializing in small company IT support may excel at delivering routine solutions but lack the seasoning to deal efficiently with complicated network configurations that have a variety of platforms, multiple sites, Voice over IP systems, remote workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because big-company networks are by nature complicated, integration problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, reliability, and security calls for enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a proper architecture, a series of improvised repairs commonly get thrown onto of a weak structure. As a company evolves, stability and expandability issues can undermine the success of the business. These environments require proper assessment, smart strategic analysis, and broad-based experience to upgrade to a network environment that can act as the reliable basis to handle current business requirements and ease future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies require guidance and insight to navigate through an ever more complicated maze of IT options offered for enabling growth and improving efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to align technical support with the real interests of clients. Mixing IT support and product selling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a small business.

Get in Touch with Progent
If your Berkeley, California company wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft-certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT management staff, create an enterprise-wide security plan, automate IT administration, assist with creating applications, and generate and test a DR/BC plan.

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    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your small business in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your network protection requirements without adversely limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Our Experts Team offers support in key technologies such as Apple OS integration and applications; Consulting for Linux-powered, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical program help; CIO, business analyst, and project logistics services; Custom applications design and integration; Web site, eCommerce, Electronic Data Interchange, and customer information portal development and deployment; DBM support and performance help; Business information consulting; and Telecommunications systems support.

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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to buy only the components you require, a standardized foundation based on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting services that allow you to monitor all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to integrate information from almost any db software or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it easy to develop specialized programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains consultants to help you convert the powerful features of Dynamics GP accounting into a productive business management solution.

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    Progent offers national remote technical support and troubleshooting services for businesses that run Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft technology. Progent's engineers offer Apple macOS and OS X clients a range of services such as desktop assistance, migration to the current version of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Online IT help provides optimum return for your IT dollar by preserving user efficiency and shortening the time billed for computer repair services. Advanced online support tools and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by going to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to assist with the most difficult network issues.

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    Progent's webinars offer small businesses the cost savings, ease, and flexibility of web-based seminars plus the proven pedagogic methods of experienced teachers who use advanced collaboration software to simulate live, participatory classrooms. Progent can provide remote education for popular desktop software including components of Microsoft Office suite such as Excel, Word, PowerPoint, and Outlook: MS Dynamics business accounting and management reporting software such as Microsoft Dynamics GP (Great Plains); as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology engineers under your own service brand as a transparent extension of your network services team.

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    Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with one or more public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

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    Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and troubleshooting services to assist you to design, install, manage, optimize, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent's experts can also assist you to plan and implement hybrid networks that integrate on-premises and cloud-hosted resources and that deliver easy access, advanced security, unified management, and consistent operation for all your wired and wireless endpoints.

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    Progent can help your business to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Progent's data protection experts can help you to create, deploy and debug a backup/restore solution built around MSP360 software. MSP360 offers file/folder or image-based backup/recovery for virtual machines and physical computers, works with all popular public clouds, and permits you to build a backup solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to prevent data loss caused by human mistakes, computer errors, malicious insiders, and external attacks such as ransomware. For more information, visit ProSight DPS 360 Backup solutions.

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