Berkeley, CA Online Support from World-class Computer Network Service Experts
Progent's network troubleshooting services can deliver your Berkeley, CA business budget-friendly and reliable access to Microsoft and Cisco certified IT engineers. By delivering IT support help when you need it, offering advanced knowledge for mission-critical applications, offering value-added support such as automated network monitoring, and charging only for support you use, Progent offers your Berkeley, California business an affordable option for optimizing the productivity and profitability of small business information systems. If you maintain a local system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and maintain a reliable and safe IT network and to have fast availability of the skilled help usually restricted to businesses who are able to maintain a sizeable in-house IT organization.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support group. This can reduce expenses and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Businesses in Berkeley, California
Progent's team of certified support professionals offers help for virtually all aspects of network technology used by companies of all sizes. Practice areas served by Progent in Berkeley include:

Support Delivery Options for Berkeley, California Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity records, reliable follow-through, and strict cost monitoring across a range of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network support services.

  • On-site Service
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require fast and dependable support from an online Contact Center with efficient telephone assistance, online repair tools, and enough technical strength for full escalation. Because small and midsize companies usually have limited IT budgets and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Services could be the most efficient way to make sure that business computer networks stay up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term projects like management information application development and customization, database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server to provide small businesses with greater levels of dependability, protection, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, protection and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for customers to transfer to another service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Berkeley, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT consulting allow small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller companies often depend excessively on independent engineers. Although individual support engineers carry lower expenses than more substantial support firms and can afford to bill nominally lower fees, they are sometimes too overworked to respond quickly to critical problems. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of replacement personnel may require your company to wait for help during an emergency. The more your company grows, network downtime or problems with line-of-business programs get more costly. The dollars you believed you were conserving on a freelancer can evaporate fast due to lost output. In addition, when independent engineers encounter new problems, the unavailability of a big consulting team to rely on for help forces them to train in place while your company winds up with the bill for their ongoing education.

  • Have Access to Expertise in Complex Network Solutions
    Many smaller support firms or independent engineers who concentrate on small business network support are capable of providing connect-the-dots solutions but don't have the background to work efficiently with complicated network configurations that have a variety of operating systems, multiple sites, VoIP implementations, mobile clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because big-company environments are by nature complicated, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often start with a network implemented on a tight budget. Lacking a solid basis, a sequence of band-aid fixes often get piled onto of a tenuous structure. As a company grows, stability and scalability issues can undermine the productivity of the business. Such environments need proper assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT environment that will act as the solid basis to meet current business needs and ease downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses require guidance and education to navigate through an ever more complex maze of technology alternatives available for accelerating growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the real needs of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a customer.

Contact Progent
If your Berkeley, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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