Immediate, Low-cost Remote Network Troubleshooting for Berkeley, California Small Businesses
For over two decades, Progent has focused on delivering enterprise-class IT support services to customers with small-company budgets. Progent has developed a unique support system that includes a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of engineers accredited in a broad array of technical practice areas, a Call Center service model that maximizes responsiveness and ensures follow-up, a global team of remote support experts, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network issues in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT support staff. This can reduce expenses and help meet schedules for major projects like software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to help your business to design and execute your cloud strategy.

Core Technical Areas Serviced by Progent for Office Networks in Berkeley, California
Progent's group of industry certified support professionals provides assistance for all aspects of information technology found in businesses of any size. Practice areas served by Progent in and around Berkeley include:

Service Delivery Alternatives Available for Berkeley, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, consistent follow-up, and strict expense control for an array of network service delivery alternatives that include remote troubleshooting, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more details about Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to give small companies the ideal combination: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection consulting, fault tolerant it system design, server virtualization strategies, plus configuration, customization and support for business programs including financials, operations, reporting, CRM, and productivity software. Progent can help with short-term projects including site moves and major software migrations, longer term initiatives like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size companies to design, set up and debug the network infrastructure for telecommuters. Aspects of infrastructure for which Progent's consultants can deliver support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless network planning and deployment, and reliable Internet access. For information about Progent's infrastructure consulting services for telecommuters, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Berkeley, California Small Businesses
Progent's size, depth of technical expertise, and experience with corporate network support allow small companies to avoid the problems associated with over reliance on thinly staffed support organizations or individual engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, small businesses sometimes rely heavily on freelance engineers. Although individual support engineers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, individuals are often too overworked to react rapidly to urgent problems. If a freelance engineer is busy with different customer, sick, on vacation, or in training, the lack of replacement staff may force your business to wait for assistance in case of an emergency. The more your small business grows, system unavailability or problems with critical programs get more costly. The money you thought you were conserving on an independent consultant can disappear quickly because of lower output. Also, when freelance engineers confront new problems, the lack of a large engineering team to fall back on for advice requires them to train in place while your organization ends up footing the bill for their ongoing training.

  • Have Access to Experts in Sophisticated Network Solutions
    The majority of small service organizations or independent consultants specializing in small company IT consulting may excel at providing connect-the-dots solutions but lack the background to work efficiently with complex IT infrastructures with a variety of platforms, multiple sites, VoIP implementations, remote clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your small business because big-company environments are by nature complex, integration problems demand thorough understanding of in many technical disciplines, and reaching a high level of stability, reliability, and protection calls for industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of band-aid repairs often get piled on top of a tenuous foundation. As a business grows, reliability and scalability problems can obstruct the success of the organization. Such networks need proper assessment, smart strategic analysis, and in-depth experience to migrate to a network environment that can act as the reliable basis to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses require direction and education to navigate through an increasingly complicated array of IT options available for enabling growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This permits Progent to align technical services with the genuine interests of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a customer.

How to Contact Progent
If your Berkeley, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery between sites that are as far as 185 miles apart from each other. Progent's team of seasoned network experts can help you to design, configure, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery solution to show adherence with information assurance standards and government mandates.

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    Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered devices intended as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or on-premises configuration and debugging support to help your organization to design, configure, update, optimize, manage and debug Cisco Small Business Wi-Fi access point environments of any size or architecture.

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    Progent's Wi-Fi site survey services make it easy to design, install and troubleshoot a Wi-Fi network customized for your environment, providing you a wireless solution that has the reception, performance, density, Quality of Service, security, and roaming capability your company needs. Wi-Fi site survey services from Progent include online predictive analysis for planning a wireless network and on-premises survey services for confirming, optimizing, and troubleshooting an operational wireless network.

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    Progent's support experts in Mac and Microsoft Windows technology can help you integrate Mac and Windows systems into cohesive networks with full sharing and collaboration support. Allowing productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Microsoft and Apple service makes it possible to offer world class support to businesses that depend on these platforms to maintain their strategic edge. Progent can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to buy only the functionality you need, a standards-based architecture based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting services that permit you to track all activities, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the capability to integrate information from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to create specialized programs. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to help you convert the advanced features of Dynamics GP business accounting software into a productive business solution.

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    Progent's Microsoft-certified experts can deliver a variety of network consulting services to assist organizations of all sizes to install, administer, and support IT systems that include workstations, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's experienced project managers can help set up testing environments to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment plans based on proven methodologies.

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    Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a team of IT consultants located in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recover preparedness experts. Progent can also assist you to plan and implement a move to the Flexential facility by providing services such as designing solution architecture, specifying hardware, system setup and validation, debugging, setting up online network management, and training your network support team.

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    Email Guard from Postini offers continually upgraded spam and virus filtering, content filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your organization is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and virus protection service offering. Progent's expert email security professionals can show you how to develop an email security plan that incorporates spam filtering and anti-virus products and policies.

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    Progent's Microsoft-certified consultants offer online or onsite support to help companies of all sizes to plan, deploy, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older releases of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for fixing especially challenging problems, or full project management services. Progent can also help your business to design Data Protection Manager into an enterprise-class disaster recovery plan.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information.

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