Berkeley, CA Remote Help from World-class Network Service Experts
Progent's computer troubleshooting services can provide your Berkeley, CA business affordable and reliable support from enterprise-class information technology professionals. By providing network consulting service when you require it, offering advanced expertise for vital applications, offering unique support such as automated network monitoring, and charging only for services you use, Progent offers your Berkeley, California business an affordable alternative for maximizing the profitability of small business information systems. Whether you maintain an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and manage a robust and secure information network and to have quick availability of the skilled consulting ordinarily available only to businesses who are able to maintain a large in-house information technology organization.
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house IT service team. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your business to design and implement your cloud strategy.
Popular Products and Technologies Serviced by Progent for Businesses in Berkeley, California
Progent's national team of industry certified consultants offers support for all facets of information technology found in businesses of any size. Areas served by Progent in Berkeley include:
Support Delivery Alternatives Available for Berkeley, California Businesses
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, consulting, and IT management. Progent's model for delivering computer support is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of IT service delivery options that include online repairs, onsite support, and top-level consulting.
- Remote Support
Progent's Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: in-person service professionals when you need them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, refer to Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small companies affordable access to enterprise-class consultants who can provide help with critical technologies including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, network security engineering, fault tolerant network engineering, virtualization solutions, plus integration, customization and training for small business applications including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, longer term initiatives like customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or emergency services like data restoration and malware removal.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and mid-size businesses to design, implement and troubleshoot the infrastructure needed to support remote workers. Aspects of network infrastructure where Progent's experts can provide support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and robust Internet connections. For information about Progent's network infrastructure expertise for remote workers, go to infrastructure guidance for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to migrate to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with mixed environments to save significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the multi- platform and loosely standardized networks common with small companies, and retains control of the licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering team bring a powerful array of benefits to companies trying to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Service Methodology
Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for resolving actual network problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick solutions. Another benefit of granular invoicing is that your company are less tempted to permit less critical problems to stay unaddressed until they grow into major problems.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving support records allows more effective support and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
Contact Progent
If your Berkeley, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).