Low-cost Computer Tech Support from Microsoft certified Consultants for Businesses in Berkeley, CA
By delivering professional know-how whenever you require it, providing specialized knowledge for critical applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It network and cut support expenses. Progent understands that information system security, dependability, and performance are just as important to small businesses as to major enterprises but that small organizations don't have the leverage to spend heavily in information networks and in-house service staffs. Progent's basic competitive advantage is that no network support organization can equal Progent's ability to provide the IT support your business needs whenever you need it and at a cost you can afford.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your business to design and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Berkeley, California
Progent offers the services of accredited consultants for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Berkeley, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, and network management. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive activity records, consistent follow-through, and strict expense control for an array of IT service delivery modes that include online repairs, onsite help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online support experts to give small businesses the optimal solution: hands-on support technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more about how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, virtual server solutions, plus integration, customization and support for business software including accounting, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including site relocations and major software migrations, extended initiatives such as customizing an older ERP platform to a current MS Dynamics 365 package, database application development and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure required for work-from-home employees. Areas of network infrastructure where Progent's experts can provide assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For details about Progent's infrastructure support services for telecommuters, see infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also convenient for clients to migrate to another service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online support to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Berkeley, California Small Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the problems related to over dependence on small service organizations or independent engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT support, smaller companies sometimes rely heavily on individual engineers. Though freelance support providers have lower expenses than larger support firms and can typically bill nominally lower fees, they are frequently stretched to far to respond rapidly to critical problems. If a freelance consultant is busy with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your company to wait for help during an emergency. The more your small business expands, network downtime or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost productivity. Also, when independent consultants confront new problems, the lack of a large consulting group to fall back on for help requires them to train on the job while your organization winds up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many small support organizations or freelance consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complicated network infrastructures with mixed platforms, many offices, VoIP implementations, mobile workers, interconnected financial and analytical applications, eCommerce, and specialized business applications. Progent's background with global companies and Progent's large team of experts can benefit your small business because big-company environments are by nature complicated, support issues require thorough understanding of in numerous technical areas, and reaching an acceptable level of robustness, reliability, and security requires industry-proven processes.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid repairs commonly get thrown on top of a tenuous structure. As a business evolves, stability and scalability issues can hinder the success of the business. Such networks require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to meet critical business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses need guidance and insight to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align technical support with the real needs of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a customer.

How to Contact Progent
If your Berkeley, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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