Expert Remote Troubleshooting for Berkeley, California Small Business Computers from Certified Consultants
Small companies have traditionally been ignored by large IT service organizations. Some small companies allow themselves to become dangerously reliant on freelance engineers or small consulting firms who don't have the size or extensive knowledge to respond promptly or effectively to technical emergencies. Still other small businesses turn to mass-market service firms staffed with technicians trained to provide by-the-numbers fixes for common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standardization typical of small company IT networks.

Progent's proven methodology for delivering low-cost and effective technical service to small businesses has made Progent among the premier Microsoft-certified IT service firms in the country. Progent has delivered online help to small businesses in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT service personnel. This can cut costs and minimize technical risks for major projects like software development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to accredited consultants to help your company to plan and implement your cloud strategy.

Primary IT Areas Supported by Progent for Business Networks in Berkeley, California
Progent provides the support of qualified consultants for all aspects of information technology found in small and midsize organizations. Technologies supported by Progent's consultants include:

Support Delivery Options for Berkeley, California Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, dependable follow-up, and tight cost control across an array of IT service delivery alternatives that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, see Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security engineering, high availability it system design, server virtualization strategies, plus configuration, programming and training for small business software including financials, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, longer term initiatives like business reporting application development and customization, database application programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and SQL Server in order to provide small companies with higher levels of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small businesses. Since Progent uses the same facilities that host the gear of many of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online support services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help companies meet business standards and statutory requirements for network data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to clients wishing to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only world-class technical skills, but also a consultant with field-tested methods for resolving actual network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for fast repairs. Another advantage of granular invoicing is that your company won't be inclined to allow less critical issues to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every staff member to each client. The practice of documenting and archiving support activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small businesses who work with independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Berkeley, California company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's consultants offer online and onsite expertise for companies of any size to assess the benefits of upgrading to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified data security consultants can assist you create and verify a security strategy for your Skype for Business solution that meets regulatory requirements.

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  • 64-bit Migration Specialist
    64-bit Migration Consulting

    Progentís Microsoft-premier consultants can help you to enhance your application servers or desktops from 32 bits to 64 bits. Progent can help you to calculate the risks and advantages of migrating to 64-bit computing, plan an efficient upgrade strategy that reduces business disruptions, and offer economical, expert remote support to aid your organization to install 64-bit operating systems and application programs on your current computers.

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    Configuration Small Business WAP321

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    Apple OS X Tiger Troubleshooting

    Progent's consultants can provide macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For business networks based exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, configuring and maintaining a network environment that is reliable, safe, efficient and able to achieve your company's business goals.

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