Fast, Affordable Online Computer Help for Berkeley, California Small Companies
For over two decades, Progent has focused on providing world-class IT support to customers with small-company IT budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office network, custom remote repair technology, a substantial team of consultants certified in a broad range of IT practice areas, a Call Center operational structure that promotes responsiveness and ensures follow-through, a global group of remote service experts, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support personnel. This can save money and help meet schedules for major projects like application programming, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Berkeley, California
Progent offers the support of certified experts for all facets of business network technology deployed in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Options for Berkeley, California Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering network support is built on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Model ensures rapid support, thorough service documentation, reliable follow-through, and tight cost control for a range of network service delivery options that include remote repairs, on-premises help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network protection engineering, non-stop it system design, virtual server strategies, plus integration, customization and support for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as site relocations and major system upgrades, longer term initiatives such as upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, relational database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and mid-size businesses to design, set up and troubleshoot the infrastructure to support offsite workers. Aspects of network infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure expertise for a remote workforce, see infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in an environment that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with smaller companies, and keeps ownership of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting services to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for IT information security and reporting.

The scope and depth of Progent's consulting staff offer a unique set of benefits to organizations wishing to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for solving real-world IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute invoicing is that clients are less tempted to allow simple problems to fester until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by every consultant to every client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Berkeley, California company wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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