Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, in the trenches of IT support, executing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems quickly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of IT engineers is made up of some the most accomplished Microsoft and Cisco experts in the industry. Averaging more than 10 years of professional experience per consultant, Progent's Microsoft Certified experts offer a proven set of methodologies for solving network issues, planning projects, and providing consulting support. The technical depth of Progent's engineering team enables Progent to provide your company a consulting expert with task-relevant ability and an efficient approach for finding quick and inexpensive network solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent utilizes a team approach to resolving the most stubborn technical problems. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco Premier experts, Progent can rapidly and cost-effectively handle even the most challenging problems. Working with hundreds of customers and completing thousands of sophisticated implementation and integration jobs every year offers Progent a special view on which approaches work and which ones do not. Subtle software compatibility issues are a minefield for even the most skilled consultants unless they have a long and varied background in real-world work with a wide range of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the aggregate experience of its top engineering staff to create an in-house, corporate-wide set of leading practices designed to promote fast, affordable resolutions of technical problems and to track and maximize client approval. These methodologies include a strong emphasis on customer communication and services recording. Progent's Founder and CEO, Les Kent, has a 35-year background of successful network integration, corporate management, marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's experiences creating challenging information technology solutions while acting as a system architect, program developer, task manager, implementation expert and troubleshooter.

  • Ongoing Training
    As an authorized partner with Microsoft, Progent ensures that in-house consultants undergo continued product and methodology training that includes important lessons and procedures for technology adoption that have been developed from the practice of hundreds of thousands of technical professionals around the world. This results in continually more efficient delivery of support to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system offers detailed records for all provided services. Each authorized Progent team member has full access to all the specifics of services provided by any staff member to each customer. This database of issues and resolutions, as well as false alarms and missteps, is arranged as readily searchable in-house information store that enables Progent's support professionals to communicate their experiences corporate-wide so that the overall efficiency of Progent's consulting services grows continuously. This database also eliminates your dependence on a single consultant by making it possible for one Progent consultant to take up where another stopped while saving hours wasting getting familiar with your information system environment. Another advantage of Progent's support reporting database is that your business can more easily handle network management duties internally if it becomes economical to do so, or you can move to another consulting firm if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants use the Microsoft Solutions Framework methodology for delivering service. Microsoft Solutions Framework breaks down projects into distinct and rational components that minimize the chance of a project getting off track. Every step builds a solid foundation for the success of later phases. Design and integration issues are identified early in the project continuum so problems can be pi pointed and dealt with before client workflow is impacted. This also prevents expenses from going through the roof due to unexpected problems during major deployment. All project components are recorded to create a detailed database of consulting services delivered and to assist in ongoing system maintenance.

  • Access to External Support Databases
    As certified support partners of Microsoft and Cisco, Progent has the benefit of the world's most extensive information technology knowledge bases and resources. Among the most helpful support databases available to Progent's consultants are the industry best practices incorporated into the various Management Packs created by Microsoft and other vendors for use in conjunction with Microsoft System Center Operations Manager, the proactive server monitoring software used as the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs contain custom designed scripted rules that will respond to events, thresholds, and alerts monitored by Microsoft Operations Manager. Management Packs can also provide valuable suggestions on how to deal with certain issues by programmatically extracting relevant technical notes from the vast Microsoft Knowledge Base.
For detailed information concerning Progent's IT support outsourcing, check out Progent's IT Service Outsourcing and Network Monitoring Fact Sheets, available in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24x7 Windows Server 2019 Computer Tech Hayward, CA, US Computer Service Companies Windows 2008 Server Hayward

  • Cisco Firepower AVC Setup and Support
    Cisco Firepower 9300 Series Firewalls Remote Troubleshooting

    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your legacy PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, optimize, manage and debug firewall environments built around ASA firewalls with Firepower Services.

  • Addison Work from Home Employees Cybersecurity Systems Assistance Addison Addison-Richardson, TX Addison At Home Workforce Endpoint Security Solutions Consulting Experts
  • After Hours Small Business Network Support Exchange Calgary Microsoft Exchange 2016 Migration Company
  • After Hours Teleworkers Assistance in Philadelphia - Help Desk Call Center Outsourcing Consulting Experts Philadelphia Pennsylvania At Home Workforce Philadelphia Consultants - Call Desk Solutions Consultants
  • After Hours Windows Server 2016 Small Business IT Outsourcing Campinas, SP Windows Server 2019 Technology Consultancy Firm State of Sao Paulo
  • Allentown DopplePaymer Crypto-Ransomware Negotiation Guidance Allentown Pennsylvania Allentown Snatch Crypto-Ransomware Settlement Negotiation Support Allentown, PA
  • Arlington Offsite Workforce Collaboration Solutions Assistance Arlington, Dallas, Fort Worth, U.S.A. Arlington Offsite Workforce Collaboration Systems Guidance
  • At Home Workforce Calgary Consulting and Support Services - Endpoint Management Solutions Consultants Alberta Calgary Work from Home Employees Management Systems Assistance Alberta
  • Award Winning Linux Online Specialists Linux Remote Consulting Services
  • Belo Horizonte Crypto-Ransomware Egregor Susceptibility Review Belo Horizonte Immediate Belo Horizonte Crypto-Ransomware Ryuk Vulnerability Audit
  • Belo Horizonte-Contagem Consultancies Belo Horizonte, MG Technology Support

  • Linux Network Monitoring, Nagios and MRTG Consult
    MRTG for Linux Specialist

    Network monitoring commonly involves observing a system's resource usage in order to identify throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's network support consultants can help you use both these programs to tune and repair your network. Progent's UNIX support professionals offer small businesses and developers help with managing and supporting UNIX and Linux networks that coexist with Windows-based technology.

  • Biggest Offsite Workforce Consulting Experts near me in Columbus - Endpoint Management Solutions Expertise Columbus At Home Workers Columbus Consulting Experts - Management Tools Consulting Services
  • Calgary, AB Consulting Expertise for Network Service Firms - Calgary - Temporary Support Team Expansion Expertise for IT Support Firms in Calgary - Short-Term IT Support Expansion Calgary, Alberta

  • Hyper-V 2016 Linux Specialist
    Windows Hyper-V 2016 Failover Clusters Consulting Services

    Windows Hyper-V 2016 utilizes core technologies first designed for and refined on Azure, one of the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and recoverability. Progentís Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your business, configure test environments to verify the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration strategy, train your IT management and technical support personnel, and provide ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

  • Dynamics GP Accounting Computer Consulting Microsoft Dynamics GP Support Services
  • Problem Escalation Through Teamwork Data Recovery
  • Google Cloud Identity Engineers Professional Google Cloud VM
  • Harrisburg-Harrisburg, PA, USA Harrisburg Offsite Workforce Management Tools Expertise Harrisburg Remote Workforce Endpoint Management Systems Consulting Harrisburg-Hazelton

  • 24-7 CCIE Certified Technical Support Services Nexus 5000 Switch
    Nexus 3000 Switch Remote Consulting

    Cisco Nexus switches are designed to deliver the speed, scale, uptime, virtualization support, capacity, data protection and ease of management required to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants are available to provide remote and onsite consulting and troubleshooting expertise to help you to design an optimal switch topology, set up test environments to validate your network design, deploy Nexus switches, define and enforce appropriate policies, run security vulnerability assessments, set up advanced monitoring and alert systems, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and take advantage of the powerful zero-downtime features available for Cisco's Nexus switches. Progent's consultants can also assist you to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus switches.

  • Hialeah South Florida Mandrake Linux, Solaris, UNIX Consulting Services Slackware Linux, Solaris, UNIX Specialists Hialeah, FL
  • Kansas City Dharma Ransomware Forensics Investigation Kansas City Kansas, U.S.A. Kansas City Maze Ransomware Forensics Analysis Wyandotte County Kansas
  • Largest Cisco CCSP Network Support Part-Time Jobs Omaha, NE Cisco CCVP Engineer Open Positions Omaha Council Bluffs
  • Locky Ransomware Hot Line Naples-North Naples, Florida MongoLock Ransomware Hot Line Naples FL
  • Mandrake Linux, Solaris, UNIX Online Support Services Guadalajara Guadalajara CentOS Linux, Sun Solaris, UNIX Remote Support
  • Memphis At Home Workforce Data Protection Solutions Consultants Memphis, Shelby County Urgent Work at Home Employees Memphis Consultants - Backup/Restore Systems Consulting Experts Shelby County Tennessee, US
  • Microsoft Dynamics GP-Great Plains Vender near Belo Horizonte - Recovery Support Belo Horizonte, MG Emergency Belo Horizonte Microsoft Dynamics GP-Software Migration Experts
  • Microsoft Dynamics GP-Software Anchorage Solution Provider - Setup Expert Anchorage Dimond Center Microsoft Dynamics GP Supplier near Anchorage - Reporting Consultant Anchorage
  • Microsoft Exchange Information Technology Consulting Firms Orange San Clemente Tustin Technician Microsoft and Cisco Orange
  • Microsoft Network Remote Technical Support Network Outsource Microsoft Windows Los Angeles County California

  • NetApp MetroCluster Disaster Recovery Consultant
    NetApp Disaster Recovery Consulting Services

    NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles apart from each other. Progent's team of veteran network experts can help you to plan, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing help with procedures like assigning disk pools, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery solution to prove compliance with industry standards and regulatory mandates.

  • Microsoft SQL 2008 Small Business Computer Consulting Brighton SQL 2012 Computer Network Support Firms Brighton, England
  • Microsoft Teams with Outlook Professionals Engineers Microsoft Teams SIP trunking
  • Nashville Goodlettsville MS Dynamics GP Nashville Vendor - Implementation Consulting Microsoft Dynamics GP-Great Plains Vendor near me in Nashville - Training Development
  • Office Word for Mac Programming Companies Top Rated Consult Office Word desktop
  • Offsite Workforce Guidance nearby Des Moines - Cloud Integration Solutions Consultants Des Moines, IA Best Telecommuters Consultants - Des Moines - Cloud Integration Technology Consulting Services
  • Outsourcing System Center 2007 After Hours Microsoft Experts SCOM Resource Pools Support and Integration

  • Specialist Azure and Android integration
    Microsoft Azure AD configuration Programming

    Progent can assist small companies to move any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and ensure that you sidestep the common mistakes small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android handhelds.

  • Port of Baltimore Baltimore Crypto-Ransomware Malware Vulnerability Baltimore Ransomware Virus Preparedness Checkup Port of Baltimore

  • Specialist Hyper-V 3.0 Server
    Technical Support Services Hyper-V 3.0 Shared Nothing Live Migration

    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in critical areas such as multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consultants can help your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to reduce IT expenses and improve productivity.

  • Portland Specialist Portland Technical Services
  • Remote Stamford CryptoLocker Remediation Experts Stamford Danbury Greenwich Immediate Stamford Crypto Cleanup Stamford Danbury Greenwich
  • Remote Workers S„o Paulo Guidance - Video Conferencing Solutions Consulting and Support Services 24x7 S„o Paulo Work at Home Employees Voice/Video Conferencing Solutions Consulting Experts S„o Paulo-Itaim Bibi
  • Ryuk Ransomware Hot Line Lawrence MA-Manchester NH Lawrence-Essex County Phobos Ransomware Hot Line
  • Salem, Marion County Salem WannaCry Ransomware Remediation Salem Ryuk Ransomware Detection Salem Oregon
  • San Fernando Valley, America 24 Hour Grand Rapids MS Dynamics GP (Great Plains) Customization Consultant Microsoft Dynamics GP Grand Rapids Dealer - Database Support Services Glendale California

  • Windows 2008 R2 Outsourcing
    Online Support Services Windows 2008 R2

    Progent's certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, create test systems and rollout strategies, install Windows Server 2008 with your IT infrastructure and applications, train your support personnel how to use enhanced management tools, and provide continuing consulting and support via affordable options such as Help Desk Call Center service and remote technical support.

  • Santa Cruz At Home Workers Cloud Systems Consulting At Home Workforce Consultants near me in Santa Cruz - Cloud Technology Expertise Watsonville CA
  • Santa Cruz Migration Help Install Santa Cruz, CA
  • Santa Cruz Small Business IT Outsourcing Group 24x7x365 Watsonville Computer Consultancy Group

  • Power BI Premium Contract Programmer
    24x7 Microsoft Certified Partner Power BU Hybrid Development Group

    Progent's Power BI consultants can help you to plan, deploy, maintain, update or debug your Power BI business analytics solution. Progent's database experts can assist you to prep your source data for Power BI reports and dashboards. Progent can help you build and administer an on-premises, cloud, or hybrid architecture to run Power BI.

  • Security Technical Support Uniondale-Farmingdale, New York Firewall Security Consultancies Uniondale-Hempstead, NY
  • Small Business Computer Consultant Albuquerque, New Mexico Albuquerque Network Support Group
  • Problem Escalation Through Teamwork Computer Support Consultants
  • Support Company Barueri-Alphaville-Osasco 24-Hour Cisco Certified Experts Barueri-Alphaville, Brazil IT Consulting Companies

  • 24 Hour ProSight Remote Managed IT Services Consultancy
    24 Hour Remote Network Monitoring Consulting

    Progent's ProSight family of managed services are designed to provide businesses who maintain small internal IT administration and support teams with affordable access to world-class management platforms and consulting expertise. Advantages of Progent's ProSight line of managed IT services include fixed IT management expenses, smart automation of routine administrative tasks, continual absorption of new technology, smooth transition from older technology to current solutions, close fit between computer technology with business goals, guidance from seasoned network consultants, and allowing management to concentrate on business instead of ever-changing computer technology.

  • Telecommuters Sandy Springs Expertise - Data Protection Systems Consultants Sandy Springs-Cobb County, Georgia Sandy Springs-Fulton County Work from Home Employees Sandy Springs Guidance - Backup Solutions Consulting
  • Top Ranked BlackBerry Email Online Support Services Baton Rouge, Capital Park BlackBerry Redirector Configure Port of Baton Rouge
  • Company-wide Standards for Best Practices Technical Support Firms
  • Top Ranked Information Technology Consulting Microsoft SharePoint 2013 Hialeah SharePoint Server 2010 Integration Services Hialeah
  • Upgrade Help Solaris-Windows Emergency Upgrade Consultant UNIX

  • Citrix XenApp Application Virtualization Consulting Services
    Presentation Server Online Consulting

    Progent's Citrix-certified experts can help you to plan, deploy, administer, and support a virtual application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's datacenter support experts can help you to manage and maintain a remote datacenter that features high uptime, enhanced security, and rapid disaster recovery.

  • Urgent Work from Home Employees Assistance near me in Addison - Cloud Solutions Assistance Addison, TX Addison Texas Remote Workers Addison Assistance - Cloud Systems Consultants

  • Remote Support Services Fortinet 60 Series Firewalls
    Online Support Services Fortinet 200 Series Firewalls

    Fortinet next-generation firewalls are leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to integrate your Fortinet FortiGate security appliances to safeguard your digital resources at the enterprise perimeter, within the data center, at branches, and at the cloud edge.

  • Information Technology Installation Service Access to External Support Databases
  • Virginia Beach, Norfolk, Chesapeake, VA Small Business IT Consulting Company Windows Windows System Consultants Virginia Beach, Norfolk, Chesapeake, Richmond, Arlington
  • Waltham Nephilim Crypto-Ransomware Data-Recovery Waltham Ryuk Online Crypto-Ransomware Removal Experts Waltham-Brightone, Massachusetts, US
  • Woodland County Ohio Immediate Dayton Work at Home Employees Cloud Systems Consulting Experts Work at Home Employees Guidance in Dayton - Cloud Integration Systems Consultants Woodland County Ohio

  • Development Amazon Marketplace Web Service integration
    Developer Firms Amazon Marketplace Web Service development training

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.

  • Work at Home Employees Consulting Services in Walnut Creek - Infrastructure Expertise Walnut Creek Walnut Creek Work from Home Employees Setup Consulting Experts Lafayette, CA
  • Work at Home Employees Consulting in Montgomery - Video Conferencing Solutions Consulting Services Montgomery Alabama Montgomery Work from Home Employees Video Conferencing Technology Consulting Montgomery, AL, United States
  • Work at Home Employees Napa Consulting Experts - Help Desk Solutions Assistance Napa Work at Home Employees Expertise nearby Napa - Call Desk Augmentation Guidance St. Helena, Calistoga
  • Work from Home Employees Perth Consulting and Support Services - Cloud Systems Consulting and Support Services Perth Perth At Home Workers Cloud Solutions Expertise Perth

  • Wireless Consulting
    Windows Mobile Remote Troubleshooting

    Progentís consultants provide expertise in multiple disciplines related to mobile connectivity such as system infrastructure, wireless data synchronization, wireless security, mobile e-mail, Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified experts can save your company work and expense by applying their wireless experience to help you choose and integrate mobile connectivity technologies that fit the needs of your company. Progent can also optimize your network infrastructure so that mobile handhelds work better.


    © 2002-2021 Progent Corporation. All rights reserved.