Microsoft Consulting Best Practices
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of IT support, executing a wide variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of best practices that are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems quickly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progent's staff of network engineers is composed of among the most accomplished Microsoft and Cisco professionals in the industry. With more than a decade of professional background per engineer, Progent's Microsoft Premier experts offer a tested set of methods for resolving technical problems, managing projects, and providing consulting support. The technical depth of Progent's engineering team enables Progent to offer your company a consultant with task-relevant skills and an effective approach for delivering quick and affordable network solutions.

  • Problem Escalation Through Teamwork
    When required, Progent relies on a group technique to resolving the most difficult technical problems. By leveraging hundreds of person-years of background from Progent's Microsoft and Cisco Premier experts, Progent can quickly and cost-effectively handle even the most challenging issues. Working with hundreds of customers and completing thousands of sophisticated deployment and integration jobs annually gives Progent a special view on which techiques succeed and which don't. Complex software interactions are a minefield for even the most talented engineers unless they have an extensive and varied background in hands-on work with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the aggregate experience of its top consulting personnel to develop an in-house, corporate-wide set of best practices intended to ensure timely, cost-effective solutions of information technology issues and to measure and optimize customer satisfaction. These practices include a powerful emphasis on customer communication and support recording. Progent's Founder and President, Les Kent, has a 35-year background of successful technology consulting, corporate management, marketing, and administration. Progent's company-wide best practices are significantly influenced by Mr. Kent's experiences developing complex information technology solutions while working as a network architect, program developer, project manager, implementation expert and diagnostic engineer.

  • Ongoing Training
    As an authorized partner with Microsoft and Cisco, Progent makes sure that staff engineers undergo continued product and methodology education that contains important lessons and methods for new product integration that have been developed from the practice of thousands of technical professionals around the world. This results in continually more efficient provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system provides comprehensive documentation for all delivered support. Each authorized Progent team member has complete availability of all the details of support delivered by any staff member to each client. This database of issues and resolutions, as well as false alarms and miscues, is organized as an easily accessible in-house information store that enables Progent's consultants to communicate their knowledge company-wide so that the general effectiveness of Progent's support grows over time. This database also reduces your dependence on an individual consultant by allowing any Progent expert to take up where another stopped while minimizing hours wasting getting familiar with your network environment. Another advantage of Progent's support reporting system is that your business can more easily take on IT support duties internally if it becomes cost-effective to do so, or you can move to a different consulting company if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent engineers use the Microsoft Solutions Framework (MSF) model for delivering service. MSF separates major initiatives into discrete and rational components that minimize the chance of a project getting out of control. Each phase builds a strong base for the success of later phases. Planning and integration requirements are identified at the start of the project cycle so difficulties can be anticipated and resolved before customer workflow is disrupted. This also keeps costs from skyrocketing due to unexpected problems during large scale roll outs. All phases are recorded to create a comprehensive database of technical services delivered and to help in continuing system support.

  • Access to External Support Databases
    As authorized consulting partners of Microsoft and Cisco, Progent has the benefit of the industry's largest information technology databases and resources. Among the most helpful technical knowledge bases accessible by Progent's engineers are the industry best practices built into the assorted Management Packs created by Microsoft and other vendors to be used with Microsoft System Center Operations Manager, the automated network monitoring software used as the basis of Progent's IT outsourcing and network monitoring packages. Management Packs consist of custom built processing rules that can respond to events, performance margins, and alerts monitored by Microsoft Operations Manager. Management Packs can also provide valuable suggestions on how to deal with specific problems by automatically finding relevant articles from the vast Microsoft Knowledge Base.
For additional information concerning Progent's network support outsourcing, refer to Progent's IT Support Outsourcing Datasheets, downloadable in Adobe Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24x7 Fort Collins Snatch Crypto-Ransomware Data-Recovery Fort Collins, CO Fort Collins Sodinokibi Ransomware Operational Recovery

  • Juniper J2350 Router Security Contractor
    Largest Consultant Juniper J Series Router

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

  • After Hours Cisco Computer Network Consulting company Florianopolis Cisco IT Consulting Group Florianopolis

  • Urgent Value Pricing Networking Consultants
    Consultant Rates Outsourcing Technology

    Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Allen Consultants for Network Support Providers Allentown, PA Allen Consulting for Network Support Providers Allentown Bethlehem Easton
  • At Home Workers Consulting near me in Dayton - Network Security Solutions Consultants Woodland County Ohio At Home Workers Dayton Consulting Services - Network Security Solutions Guidance Dayton Ohio
  • Company-wide Standards for Best Practices Computer Network Consulting
  • At Home Workforce Consulting near me in Fort Myers - Infrastructure Consulting Experts Fort Myers-Cape Coral, Florida Open Now Telecommuters Consulting near me in Fort Myers - Integration Assistance Fort Myers-Lehigh Acres, Florida
  • Award Winning Information Technology Outsourcing Group Company-wide Standards for Best Practices Problem Escalation Through Teamwork Computer Consulting Company

  • Skype for Business disaster recovery Consultant
    Skype for Business Web Apps Server Consultant Services

    Progent's Microsoft-certified consultants can provide online and on-premises expertise for companies of any size to assess the costs/benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can help you design and validate a security environment for your Skype for Business solution that is compliant with government and industry standards.

  • Boise Hermes Ransomware Remediation Boise Eagle Boise NotPetya Ransomware Business-Recovery Ada County Idaho, USA
  • Brighton Teleworkers Expertise nearby Brighton - Setup Consulting and Support Services Telecommuters Brighton Guidance - Infrastructure Assistance

  • Ekahau Wi-Fi RF Coverage Maps Integration Services
    Ekahau Wi-Fi Site Validation Specialist

    Progent's Ekahau-certified Wi-Fi site design consultants can help you to design, install, optimize, manage and troubleshoot a Wi-Fi network customized for your environment. Progent offers remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.

  • Cisco CCIE Repairing Hollywood Microsoft Windows Support Outsourcing Services Broward County Florida
  • Computer Engineer Redhat Vermont Linux Setup and Support Vermont, America
  • Configuration Windows Server 2012R2 Specialist Windows Server 2012 R2 upgrade
  • Emergency Irvine-Santa Ana Network Consulting Services 24x7 Microsoft Certified Expert Irvine-Costa Mesa Engineers
  • Las Vegas Consulting Support for IT Service Companies Las Vegas, Clark County Las Vegas Nevada Specialists for IT Service Companies - Las Vegas - Seamless Short-Term Staff Expansion
  • Las Vegas Locky Ransomware Forensics Henderson Nevada, United States Las Vegas Ransomware Incident Reporting Las Vegas Nevada
  • Microsoft Certified Partner Thousand Oaks-Ventura County Computer Support Companies Thousand Oaks, California Network Design Consultant

  • Consulting Services Lync Server 2013 and Cisco Unified Communications
    Lync Server 2013 certificate management Engineer

    Microsoft Lync 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with application sharing, and both IP and PSTN telephony enabled for a broad range of desktop and mobile devices. Progent's certified Lync 2013 consultants and system architects can assist you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or mixed model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and users. Progent has expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft 365 applications including Outlook and PowerPoint.

  • Microsoft SharePoint 2010 Online Support Services Hampden County Massachusetts SharePoint Server 2010 On-site Technical Support Springfield Massachusetts
  • Mobile Maze Ransomware Negotiation Expertise Mobile Alabama Mobile NotPetya Crypto-Ransomware Settlement Negotiation Support Mobile, AL

  • Sun Solaris Remote Consult
    Solaris Remote Consultant

    Progent offers national urgent technical support and consulting services for companies who run Sun Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows products. Online technical support provides maximum leverage for your information technology dollar by extending user productivity and limiting the time billed for computer repair services. Sophisticated remote support technology and experienced technicians and consultants allow Progent to handle most IT problems without squandering time and money by going to your site. In most of cases your IT issues can be dealt with by telephone or via a mix of phone support and remote access. Progent can offer the services of Cisco CCIE network engineers and CISM certified security specialists to help you with the toughest network issues.

  • Norfolk Work at Home Employees Endpoint Security Systems Expertise Norfolk, Hampton Roads Norfolk Virginia Beach At Home Workforce Norfolk Consulting - Security Systems Consulting Services
  • Offsite Workforce Providence Consulting and Support Services - Call Desk Outsourcing Expertise Providence Telecommuters Providence Assistance - Help Desk Outsourcing Expertise Providence Rhode Island

  • Offsite Managed Data Backup/Recovery Services Technical Support Services
    Consulting Cloud Backup Security

    ProSight Data Protection Services ECHO provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.

  • Open Now Cisco Computer Outsourcing Baltimore Maryland, America Integration Specialists Cisco Baltimore Downtown
  • Redhat Linux, Solaris, UNIX Consultant CentOS Linux, Solaris, UNIX Online Support
  • Remote Workers Des Moines Expertise - Video Conferencing Solutions Consulting Services Des Moines, United States Telecommuters Des Moines Expertise - Conferencing Systems Consulting Des Moines, IA
  • Top Microsoft Company-wide Standards for Best Practices Design
  • SQL Server Capacity Planning Developer Firm SQL Server Setup and Support
  • Server Consultants Joinville-Zona Industrial Tupy Joinville-Boehmerwald Small Business Computer Consulting Firm
  • Telecommuters Cleveland Consulting Experts - Voice/Video Conferencing Technology Consulting Experts Cuyahoga County Ohio 24-Hour Offsite Workforce Cleveland Assistance - Video Conferencing Technology Consulting and Support Services Cleveland Public Square, United States

  • 24-7 Remote Workers Remote Support Services
    24/7/365 At Home Workforce Support and Help

    Progent has 20 years of experience assisting small and medium-size companies to plan, deploy, tune, manage, and troubleshoot IT networks that support remote workers.

  • Ubuntu Linux, Solaris, UNIX Configuration Los Angeles County Debian Linux, Sun Solaris, UNIX On-site Technical Support
  • Urgent Newark Hermes Crypto-Ransomware System-Restore Newark, NJ Newark Ryuk Crypto-Ransomware Infection Cleanup Example Newark, Essex County
  • Best Professionals Access to External Support Databases
  • Waterford, Newman, Hughson CA 24/7/365 Work from Home Employees Consulting Services near me in Modesto - IP Voice Systems Consulting and Support Services Work from Home Employees Modesto Consulting Experts - VoIP Solutions Assistance Modesto, CA
  • Windows Server 2012 R2 Setup Consultancy Services Naples, United States Naples-North Naples, FL Windows Server 2012 Server Consultants

  • Onsite Technical Support Microsoft Exchange 2016 Upgrade Planning
    Technology Consulting Microsoft Exchange 2016 Migration Planning

    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Work from Home Employees Monterrey Consulting - Support Consulting Services Apodaca Offsite Workforce Consulting Experts nearby Monterrey - Solutions Consulting Experts

  • © 2002-2023 Progent Corporation. All rights reserved.