Microsoft Consulting Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix real-world IT problems quickly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of network consultants is made up of among the most experienced Microsoft and Cisco professionals in the industry. With more than 10 years of real-world experience per consultant, Progent's Microsoft and Cisco Premier experts offer a tested set of methodologies for solving network issues, managing projects, and providing professional services. The technical depth of Progent's support staff enables Progent to offer your company a consulting expert with tested ability and an efficient approach for finding quick and inexpensive network solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent relies on a group approach to resolving the most difficult technical issues. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco Premier experts, Progent can quickly and cost-effectively solve even the most challenging issues. Consulting with hundreds of customers and performing thousands of sophisticated implementation and configuration jobs annually gives Progent a special view on which techiques succeed and which ones do not. Subtle software compatibility issues are a minefield for even the most skilled engineers unless they bring a long and varied background in hands-on experience with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the aggregate experience of its top consulting personnel to develop an internal, company-wide collection of leading practices designed to promote fast, cost-effective solutions of information technology problems and to track and optimize customer satisfaction. These methodologies include a powerful focus on customer communication and support documentation. Progent's Founder and President, Les Kent, has a 35-year background of successful technology integration, business management, sales and marketing, and administration. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's background developing challenging technical solutions while working as a network architect, program developer, project manager, implementation professional and diagnostic engineer.

  • Ongoing Training
    As a certified partner with Microsoft, Progent ensures that staff engineers undergo ongoing product and best-practices training that includes important lessons and procedures for technology adoption that have been developed from the practice of thousands of technical experts worldwide. This results in continually more efficient provision of support to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system offers detailed documentation for all delivered support. Each authorized Progent staff member has full access to all the details of support provided by any staff member to every customer. This record of problems and resolutions, plus false alarms and miscues, is organized as an easily searchable internal database that allows Progent's consultants to share their knowledge corporate-wide to ensure that the overall effectiveness of Progent's support grows continuously. This database also eliminates your dependence on an individual engineer by allowing any Progent consultant to take up where another stopped while saving time wasting getting ramped up on your network setup. An additional advantage of Progent's support documentation database is that your business can more easily handle network support services in house if it appears cost-effective to do so, or you can migrate to another IT outsourcing company if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent consultants follow the Microsoft Solutions Framework (MSF) model for delivering service. Microsoft Solutions Framework breaks down major initiatives into discrete and manageable phases that minimize the risk of a project falling out of control. Every step creates a strong foundation for the completion of later phases. Design and deployment issues are defined at the start of the project continuum so problems can be anticipated and dealt with before client producivity is disrupted. This also keeps costs from going through the roof due to unexpected crises during major deployment. All project components are recorded to build a detailed database of consulting services provided and to help in continuing network maintenance.

  • Access to External Support Databases
    As authorized consulting associates of Microsoft and Cisco, Progent has access to the industry's largest information technology knowledge bases and resource pool. Among the most helpful technical databases available to Progent's consultants are the operational leading practices incorporated into the various Management Packs published by Microsoft and other vendors for use in conjunction with Microsoft Operations Manager, the automated network monitoring platform used as the basis of Progent's IT outsourcing and network monitoring packages. Management Packs (MPs) contain specially built scripted rules that will react to events, performance margins, and alerts monitored by Microsoft Operations Manager. Management Packs can also provide expert suggestions on how to handle specific issues by automatically extracting appropriate technical notes from the vast Microsoft Knowledge Base.
For detailed information concerning Progent's network service packages, check out Progent's IT Support Outsourcing Datasheets, available in Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 24/7 Consulting Services Aironet Wi-Fi AP Management 24/7/365 CCIE Certified Aironet 1700 Access Point On-site Support
  • 24/7 SQL Server 2012 Troubleshooters Montgomery County Upgrade SQL Server 2019 The Woodlands
  • After Hours Stabilizing Phase: Design Tuning Setup Consultancy Services Stabilizing Phase: Design Tuning Computer Network Companies

  • Spora ransomware protection and recovery Consultancy
    DopplePaymer ransomware protection and recovery Engineer

    Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that reduces your vulnerability to ransomware and meets your business requirements.

  • Alabama Exchange Network Consulting Services Exchange Network Providers Birmingham, Montgomery, Mobile, AL
  • Arlington, Dallas, Fort Worth At Home Workers Arlington Consulting Services - Integration Assistance Telecommuters Consulting near Arlington - Setup Consulting and Support Services Tarrant County Texas
  • At Home Workforce Consulting near me in Calgary - Management Solutions Guidance Calgary Calgary At Home Workers Endpoint Management Tools Consulting Services Calgary
  • At Home Workforce Milwaukee Consulting Services - Endpoint Management Tools Guidance Work at Home Employees Consulting Experts near me in Milwaukee - Management Systems Expertise Milwaukee Wisconsin
  • Access to External Support Databases Solutions Provider
  • Best Remote Workers San Mateo Consultants - Infrastructure Consulting and Support Services San Mateo At Home Workforce San Mateo Assistance - Integration Consulting and Support Services Belmont CA
  • Birmingham, Jefferson County Ubuntu Linux, Solaris, UNIX Consultant 24x7 Fedora Linux, Sun Solaris, UNIX Support and Setup

  • F5 Networks 3-DNS Specialists
    CCIE Expert Certified Network Load Balanced Network Consultant

    Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced program, LAN/WAN backbone routing, and content delivery technology including Cisco Content Engine. High availability load balancing providers for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

  • Company-wide Standards for Best Practices Phone Support
  • BlackBerry Professional Software Maintenance Carmel, US Technology Consultancy Firm BlackBerry Software Monterey, CA
  • CISSP IT Services Lafayette, CA 24x7 Network Security Testing CISSP Concord CA

  • 24-Hour Aironet Ruggedized APs Remote Support Services
    Aironet 3700 Access Point Computer Engineer

    Progent's Cisco-certified wireless networking consulting experts can help businesses of any size to plan, implement, administer and repair Cisco Aironet wireless AP solutions to provide the throughput, coverage, density, scale, security compliance and ease of management needed for transparent access between Wi-Fi and wired networks. Progent can provide affordable online and on-premises consulting services for end-of-life and current 802.11ac Aironet wireless access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor Aironet access points.

  • CISSP Network Consultants Orange County Security Security Team Anaheim, Orange County
  • Centennial Consulting Experts for Network Support Firms near me in Centennial - Temporary IT Support Assistance Consultants for Centennial IT Support Providers Centennial-Highlands Ranch, CO
  • Centennial-Arapahoe County, Colorado SharePoint Server 2010 Specialists Microsoft SharePoint Server 2007 Consultant Services Centennial-Littleton, Colorado, United States
  • Cheyenne Best Slackware Linux, Sun Solaris, UNIX IT Consultants 24-Hour Remote Support Services Ubuntu Linux, Sun Solaris, UNIX Cheyenne Wyoming
  • Cisco CCIE Routing & Switching Consultant Telecommuting Jobs Lincoln, Lancaster County Contractor Job Cisco CCIE VoIP Network Engineer
  • Cisco Expert Cisco Routers Consultant Carrier Routing System Troubleshooting
  • Microsoft Consulting Best Practices Computer Outsourcing
  • Cisco IT Consulting Group Richmond, VA Cisco Migration Richmond, VA
  • Consulting Services Company Cisco Tlaquepaque, Jal. Cisco Computer Outsourcing Consultant Jalisco
  • Des Moines At Home Workers Management Solutions Consulting and Support Services Des Moines, Polk County 24-7 Des Moines Work at Home Employees Management Tools Consultants
  • Edmonton At Home Workers Management Tools Guidance Edmonton Remote Workforce Edmonton Consulting - Endpoint Management Tools Assistance Edmonton, Alberta
  • Exchange 2000 Server Upgrade Support Services Migration Exchange 2000 Upgrade
  • Exchange 2016 Network Support Consulting Oakdale, Riverbank CA, USA Microsoft Exchange On-Call Services
  • Exchange Server 2019 Network Assessment Tukwila-Auburn, WA Top Ranked Exchange Server 2013 Computer Installation Tukwila-Kent
  • Gentoo Linux, Solaris, UNIX Support and Setup Ribeir„o Preto, Franca Urgent Slackware Linux, Solaris, UNIX Information Technology Consulting Ribeir„o Preto, Franca
  • IT Outsourcing Advantages Article IT Outsourcing Examples White Paper
  • Microsoft Consulting Best Practices Computer Network Firms
  • Immediate Anchorage Crypto Recovery Anchorage Dimond Center Anchorage 24/7 Ransomware Removal Anchorage Muldoon Mall
  • Immediate Stanislaus County Information Technology Consulting Firms Immediate Ceres Manage
  • Information Technology Outsource Microsoft Windows Server 2019 Centennial CO Networking Help Windows 2008 Server Centennial-Littleton, Colorado
  • Irving Dallas Plano Irving Remote Workers Infrastructure Consulting Services Remote Workers Irving Guidance - Integration Consulting Services Irving Texas, America
  • Los Angeles Remote Workforce Set up Expertise East Los Angeles At Home Workers Los Angeles Consulting Experts - Integration Solutions Expertise LA

  • Private Clouds for Small Businesses Consultant
    ProSight Private Cloud Hosting Services Consulting Services

    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in an environment that gives the highest degree of availability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting services are based on proven virtualization architectures that enable small and midsize companies with multi- platform environments to economize significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unmatched degree of vendor flexibility.

  • Lynnwood Teleworkers VoIP Technology Guidance Lynnwood WA Open Now Teleworkers Lynnwood Expertise - IP Voice Systems Consulting and Support Services Lynnwood-Edmonds, Washington
  • Lynnwood-Snohomish County, WA, United States Debian Linux, Sun Solaris, UNIX On-site Technical Support 24x7 Gentoo Linux, Solaris, UNIX Integration Lynnwood
  • Best Practices IT Consulting Firm
  • Memphis Bartlett Germantown Collierville At Home Workforce Consulting and Support Services near me in Memphis - Backup/Restore Systems Expertise Work from Home Employees Consulting Services - Memphis - Backup/Recovery Solutions Consulting Memphis
  • Microsoft Consultant Subcontractor Jobs Microsoft MCITP Consulting Home Based Jobs Pleasant Hill CA

  • Integration Services Operations Manager
    24 Hour Monitoring and Reporting Computer Consultant

    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and troubleshooting SCOM environments and can provide companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate serious issues uncovered by SCOM 2012.

  • Microsoft Consulting Best Practices Computer Network Consultant
  • Microsoft Dynamics GP-Great Plains Roseville Premier Partner - Implementation Support Roseville-North Highlands, CA Roseville-Rocklin, California Microsoft Dynamics GP Roseville Solution Provider - Installation Outsourcing
  • Problem Escalation Through Teamwork Consulting Firm
  • Microsoft SQL 2014 Network Consulting Organization Tatuapť, Guarulhos Information Technology Outsourcing Group SQL Server 2012 State of S„o Paulo

  • Montana Network System Support Consultant
    New York Systems Consultant

    Progentís Technical Response Center (TRC) provides affordable nationwide after-hours online assistance for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide extended hours phone support and online direct network access to isolate and repair network problems quickly and economically.

  • Microsoft SQL Server 2016 Software Support Bay Area Northern California SQL Server 2012 Technology Consulting Company San Francisco Bay Area
  • Microsoft SQL Server 2017 Network Security Consultant Baltimore, MD Microsoft SQL Server 2017 Software Consulting Services Port of Baltimore
  • Small Business IT Consulting Companies Microsoft Consulting Best Practices
  • NetApp MetroCluster Synchronous Replication Consult 24/7 Consultancy NetApp MetroCluster Synchronous Replication
  • Best Practices Consulting Team
  • Network Consulting Organization Vancouver, British Columbia Computer Setup Vancouver, British Columbia
  • New Haven, CT, United States 24x7 Exchange 2019 Service Exchange Server 2016 Network Design New Haven, CT
  • Oakland Work from Home Employees Backup/Recovery Technology Assistance Oakland Berkeley Emeryville Offsite Workforce Consulting Experts near Oakland - Data Protection Technology Consulting and Support Services San Leandro

  • CRISC Certified Risk and Information Systems Control Auditor Services
    CRISC Certified Risk and Information Systems Control Manager Professional

    Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

  • Microsoft Consulting Best Practices Computer Networking
  • Offsite Workforce Consulting Experts near Midtown Manhattan - VoIP Solutions Assistance New York City-Upper East Side, NY Telecommuters Expertise nearby Midtown Manhattan - VoIP Solutions Consulting Services New York City-Chelsea, New York, U.S.A.

  • Microsoft Exchange 2016 Networking Specialist
    Network Outsource Microsoft Exchange Upgrade

    Progent's Microsoft-certified professionals have over a decade of experience providing email support for customers that range from small businesses to global corporations. Progent offers affordable support for all versions of Microsoft Exchange Server to enhance email and virus protection, design high availability email systems, and facilitate off-site and mobile email access. Progentís Microsoft Exchange consulting services can help you in planning and implementing a move from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2016 Server. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

  • Offsite Workforce Guidance in Corpus Christi - Security Systems Expertise Corpus Christi Telecommuters Consulting Services - Corpus Christi - Cybersecurity Solutions Consulting and Support Services

  • Monitoring and Reporting Integration
    Microsoft Operations Manager Technical Support

    Remote continuous monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced so far that companies of any size can afford a level of protection that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management options available as economical service packages created to help your company to identify and resolve a an array of IT network problems before they can disrupt productivity.

  • Offsite Workforce Minneapolis Guidance - VoIP Technology Consultants Minneapolis Hennepin County Work at Home Employees Minneapolis Consulting and Support Services - VoIP Technology Assistance Minneapolis Hennepin County
  • Open Now Exchange Help Center Exchange Small Office IT Outsourcing Billings Montana
  • Remote Workforce Allentown Consulting and Support Services - Backup/Recovery Solutions Guidance Allentown Bethlehem Easton At Home Workers Allentown Guidance - Backup/Recovery Systems Consulting Services Allentown, Lehigh County
  • Remote Workforce Consultants in Garland - Help Desk Call Center Outsourcing Consulting Experts Garland Centerville Remote Workforce Garland Consulting and Support Services - Help Desk Call Center Outsourcing Consulting and Support Services

  • Online Consulting Barracuda Backup Deduplication
    Barracuda Backup Restore Consultants

    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup safeguards vital company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist you to design, integrate, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology.

  • Access to External Support Databases Computer Service
  • Remote Workforce Consulting in Denver - Endpoint Management Tools Consultants Denver Golden Triangle 24-Hour Teleworkers Expertise near Denver - Management Tools Expertise Denver, CO
  • Emergency Access to External Support Databases Network Management Services
  • Sacramento - Carmichael, U.S.A. Consulting Experts for Network Support Companies near me in Sacramento - Seamless Temporary Staff Assistance 24/7 Consulting Services for Sacramento IT Support Providers Sacramento CA
  • San Diego, California Information Technology Installation Service San Diego-University City Software Consultant
  • Scottsdale Tempe Paradise Valley CISSP Computer Security Firewall Cybersecurity Organizations

  • ProSight Phishing Protection Consultant
    Remote Technical Support ProSight Next Generation Endpoint Protection

    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats.

  • Services Private Cloud Solutions 24x7 Private Cloud Hosting for Virtual Data Centers Consultants
  • SharePoint 2013 Computer Engineer 24x7 Microsoft SharePoint Server Integration Services Londrina, Parana
  • SharePoint Server 2013 Troubleshooting Durham County North Carolina SharePoint Server 2010 Remote Technical Support Durham, NC
  • South Florida Biggest Cisco Security Consulting Company Small Business Network Consultant Cisco South Florida
  • Sunnyvale Specialist 24-Hour Technical Support Organizations Mountain View
  • Support Company Cisco Sausalito, CA 24x7 Technical Services Cisco San Rafael Marin County
  • Small Business Network Consultants Access to External Support Databases
  • Teleworkers Consulting and Support Services near me in Lawrence - Collaboration Systems Consulting Lawrence-Essex County Open Now At Home Workforce Consultants near Lawrence - Collaboration Systems Consulting Experts Lawrence-Lowell
  • Top Rated Microsoft, Cisco and Security Certified Experts Small Business Computer Consultant Houston Microsoft and Cisco Certified Expert Houston Security Consulting Firms
  • Top Windows and UNIX Specialists UNIX with Windows Support Outsourcing
  • Toronto Network Recovery Microsoft and Cisco Authorized Expert Toronto Canada Technician
  • Urgent Microsoft SQL 2014 Networking Organization SQL Server 2019 Small Office Network Consulting

  • Exchange 2013 Data Loss Prevention Computer Consultants
    After Hours Exchange 2013 In-Place Hold Consulting Services

    Exchange 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements affect key facets of IT including ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable online support and management services for Microsoft Exchange Server 2013.

  • Urgent Small Business Private Clouds Engineer Virtual Server Private Cloud Hosting Professional
  • Valencia California Microsoft SQL Server 2016 Small Business IT Outsourcing Companies SQL Server 2019 Consulting Service Firm
  • Windows 2008 Server Migration Company Viracopos/Campinas International Airport IATA Windows 2019 Server Systems Support Americana, Campinas
  • Windows Server 2016 Computer Consulting Services Norfolk Chesapeake Norfolk Windows 2008 Server Technology Support
  • Windows Systems Support Atlanta, Augusta, Columbus, GA Atlanta, GA, Augusta, GA, Columbus, GA, Savannah, GA Windows Network Support
  • Work at Home Employees Consulting and Support Services near me in Baton Rouge - Integration Solutions Guidance Baton Rouge Offsite Workforce Solutions Consulting Services Port of Baton Rouge
  • Work from Home Employees Baltimore Expertise - Collaboration Technology Consultants Baltimore Towson Offsite Workforce Baltimore Guidance - Collaboration Systems Consultants Baltimore Downtown

  • Biggest desktop and application virtualization Services
    Computer Consultants Citrix XenDesktop virtual desktops

    For Windows desktop virtualization, Progent offers the expertise of a Citrix XenDesktop expert who can assist your company to plan a XenDesktop environment that maximizes the business value of your IT network; configure XenDesktop technology with your physical and virtual servers, user devices, and printers; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also train your IT staff to follow industry leading practices to maintain XenDesktop effectively.

  • Yolo County Security Consulting Firms Remote Yolo County Online Support Services

  • © 2002-2021 Progent Corporation. All rights reserved.