Computer Support for Small Organizations
Microsoft Outsourcing Best Practices
Nationwide Online and Onsite Support Services
Additional Topics of Interest
24/7 Exchange Server 2000 Online Support Services
Remote Support Exchange Server 2000
Progent is one of the most expert network consulting companies for integrating email and messaging solutions based on Exchange 2000. Progent is skilled in helping small and mid-size businesses derive the full benefits of Exchange 2000 under common scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Windows Server 2016 Security and Compliance Remote Support
24/7/365 Consultant Services Windows Server 2016 Migration
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
24 Hour iOS patch management Services
Smartphone patch management Specialists
Progent's support services for software/firmware update management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, such as scanners, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices such as alarms and robotics.
Protection Solaris
Remote UNIX Consulting Services
If your company has a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole organization in a broad range of security topics such as security administration procedures, security design and models, access management products and techniques, software development security, operations security, physical security, telecommunications, network and web security, and disaster recovery planning. CISM and ISSAP stipulate the basic competencies and worldwide standards of performance that information security professionals are required to possess. These accreditations offer executive management the confidence that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to deliver world-class security support and engineering help.
Internet Data Center Technology Professional
Microsoft Certified Zero Downtime Data Center Specialist
Progent's Data Center engineers can help you identify high availability data centers that meet the specific requirements of your business. High availability off-site data centers are especially attractive to small businesses because of their affordability and convenience compared to pursuing a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum degree of fault tolerance is financially prohibitive for most small organizations. Progent can help you get all the advantages of high availability data centers and fault tolerant colo sites by offering a full range of engineering and support services.
Juniper Networks NetScreen Firewall Support
NetScreen Security Organization
Progent's Juniper-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper technologies, and repair infrastructure issues in Juniper-only or mixed-vendor systems.
Wireless Internet Online Support
Wireless Link Remote Troubleshooting
Progent's Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Catalyst AP Management Configuration
Catalyst Wireless Access Point Computer Consultant
Progent's Cisco-certified Catalyst Wi-Fi 6 AP experts offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Remote Support Services Helpdesk for Telecommuters
Work from Home IT Consulting
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Specialists Windows 8.1 Work Folders
Support Windows 8.1 Help Desk
Progent's engineers can deliver a range of IT outsourcing and co-sourcing services to assist companies of any size to install, administer, and troubleshoot environments that incorporate workstations, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can assist to create testing environments to evaluate Windows 8.1 and plan and implement Windows 8.1 migration plans following industry best practices.
Cisco VoIP Phones and Unified CM IT Consultant
VoIP Phone System Computer Engineer
Progent's CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Dynamics GP Computer Engineer
Great Plains Migration IT Consulting
important characteristics of Dynamics GP software include a modular structure that lets you buy only the components you require, a standardized architecture based on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting services that allow you to track all operations, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate information, the ability to integrate information from almost any database or workstation software into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to create custom applications. Progent can show you how to set up and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP/Great Plains consultants to help you convert the powerful features of Microsoft Dynamics GP accounting into a high-value business solution.
Cisco and Microsoft Certified Part-Time CIO Troubleshooting
CIO Remote Technical Support
Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate sensible technology to improve business operations so they align more closely with your business objectives. Your business can create and implement a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer.
Microsoft ISA Server 2006 Troubleshooting
24/7/365 ISA Server 2006 Support and Integration
Microsoft ISA 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, VPN, and web caching platform for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 experts can help you plan, rationalize, pilot, install, customize and manage the Standard or Enterprise edition of ISA Server on your information system.
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Office 365 Deployment Readiness Remote Technical Support
Remote Support Office 365 AD Connect
Progent can help you to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud products and services.
Fortinet 30 Series Firewalls Onsite Technical Support
Fortinet FortiGate Firewalls Technical Support
Fortinet next-generation firewalls (NGFWs) are leaders in offering top performance for encrypted data inspection. Progent's Fortinet firewall experts can help your business to deploy your Fortinet security appliances to safeguard your digital assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Endpoint Monitoring and Reporting Support
Endpoint Monitoring and Reporting Troubleshooting
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity.
Mac Network Engineer
Apple OS X and macOS Technology Consulting Services
Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad synchronization, or moving to iCloud. For business environments built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is reliable, secure, fast and able to achieve your company's objectives.
Microsoft LCS Server 2007 Computer Engineer
Microsoft LCS Server Instant Messaging Technical Consultant
MS Office Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced security, seamless integration with popular Microsoft software, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows cost savings and elevated business efficiencies, increased worker output, and better intellectual property protection. Microsoft Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts offer online and on-premises configuration support and troubleshooting help for your Office Communications Server deployment and can help your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add significant strategic value to your information network
24 Hour Teleworker Solutions Integration Support
Telecommuting Online Support
Progent has two decades of experience assisting small and medium-size companies to design, implement, tune, manage, and troubleshoot computer networks that support at-home workers.
Google Cloud Machine Learning Specialists
Google Cloud Docker Consultants
Progent can provide affordable remote and onsite consulting to assist organizations of any size to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security.
NotPetya ransomware protection and recovery Consultant Services
ransomware protection audits Professionals
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to defend against ransomware or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.
Microsoft Certified Expert Consultant System Center MOM
Network Monitoring Remote Consulting
Remote continuous monitoring, automated alerts, and periodic reports are crucial to preserving the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can get a level of network stability that was previously limited to enterprises. Progent offers several RMM solutions delivered as low-cost services created to assist you to identify and resolve a an array of network issues before they get big enough to hurt your business.
Teleworker VoIP Online Consulting
Offsite Workers IP Voice Consultant Services
Progent can assist small and medium-size organizations to deploy VoIP solutions to give their at-home workers the advantage of seamless extensions of the company phone system.
Outsourcing Server Consolidation
Server Management Consultants
By using virtual server technology, businesses are able to operate multiple virtual machines on a single actual server. Virtualization technology enables IT organizations to gain all the advantages of server segmentation, but without the expense that goes with buying additional server hardware. Virtual servers are the critical technology behind private clouds, which offer important advantages including lowering the costs of hardware, facilities, and management while improving data security, system reliability, and recoverability. Other important server management options include network monitoring software, Windows Server Update Services, and remote server management hardware. Progent's certified server management consultants can help you in all aspects of server virtualization and management to allow your business to contain expenses and conserve time.
Security Scan Technology Professional
Technology Professional Network Security Inventory
Progent has put together two ultra-affordable service bundles designed to allow small companies to get a professional network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from beyond your company firewall to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from an authorized computer within your company firewall to assess vulnerabilities to inside attacks. Both security inventory packages are set up and executed from a protected remote site.
Linux Remote Professional
24x7 Sun Solaris Remote Consultant
Progent provides national remote phone support and consulting services for companies that run Sun Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft Windows products. Remote IT help offers maximum leverage for your IT dollar by protecting user productivity and shortening the hours charged for network repair services. Sophisticated remote access technology and skilled service specialists and engineers combine to enable Progent to solve most network problems without wasting time and money by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a combination of telephone support and online network analysis. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security professionals to help with the most challenging network issues.
Exchange 2003 Server Upgrade Integration Support
Setup and Support Exchange Server 2003 Upgrade
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the experience to complete your project rapidly and economically. Progent's Exchange Server 2003 help, repair, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Fortinet 60 Series Firewalls Online Support Services
Fortinet Firewall Application Control Consultants
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet FortiGate security appliances to protect your IT resources at the enterprise perimeter, within the data center, at branch locations, and in the cloud.
Consultants Microsoft SQL Server
SQL Server Reporting Services Specialist
Progent’s Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of enterprise-class business applications that can give your company a competitive edge. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.
24x7x365 CCIE Expert Certified RV Series VPN Router Technology Consulting
4000 Router Remote Technical Support
Cisco has developed a full array of routers including appliances built to provide the security, bandwidth, and reliability demanded by customers from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.
Outsourcing Small Business
Small Business Network Support Services
If you have a company information system with 10 to 50 desktop users, Progent's computer outsourcing services free your company from dependence on an individual independent service provider while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering network consulting help when you need it, providing advanced expertise for key applications, delivering unique services such as automated server monitoring, and billing only for services you receive, Progent gives you an affordable solution for maximizing the productivity and profitability of your small business information system. Progent is the intelligent way for small organizations to build and support a reliable and secure IT network and to benefit from quick access to the experienced support typically restricted to enterprises who can support a large internal IT group.
Lync Server 2013 conference bridges Professionals
Lync Server 2013 certificate management Professional
Progent's Microsoft consultants can help your company to assess the value of Microsoft Lync Server for your environment and can help you to design and carry out a rollout of Microsoft Lync Server that consolidates the control of Instant Messaging and Presence and increases the productivity of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition assist your company to perform a smooth migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server to improve the team-computing functions of MS Office programs, and provide training and continuing technical support for Lync and other Microsoft platforms.
Windows Server 2019 and SQL Server Network Consultant
Windows 2019 Technology Consulting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can assist your organization to plan and deploy a DR/BC system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
24-7 CIO Remote Troubleshooting
Cisco Experts CIO Technology Consulting Services
Progent can provide the temporary assistance of a seasoned Chief Information Officer to offer strategic direction to assist your company select and support IT technology to match your current needs and that can be a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer economic leverage to organizations trying to optimize the benefits from their network investment but who are unable or hesitant to add another high-level position to their head count. Because Progent is vendor-neutral, with a large team of engineers certified to maintain all leading OS platforms and networking technologies plus a wide range and application software, Progent is in an ideal position to offer objective advice as well as expert technical help for creating IT solutions that match the particular needs of your organization.
Remote Consulting Catalyst 2960 Switch
Online Consulting Catalyst 4900 Switch
Progent's Cisco-certified CCIE consultants can help organization to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and move efficiently from outdated switches to modern devices.
Firewall Setup Check Point 15000 Firewalls
Protecting Check Point Series 80
Progent's Check Point firewall experts can show you how to plan, integrate, and administer firewall solutions built around Check Point NGFW firewalls and Check Point's subscription-based security services. Progent's consultants can also assist you support legacy Check Point firewalls or upgrade efficiently to Check Point's modern security gateways.
Microsoft Windows Server 2012 R2 Online Consulting
Consulting Windows Server 2012 R2 Cloud
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management, staff, create an enterprise-wide security plan, streamline network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.
CISSP-ISSEP Cybersecurity Engineer
Services CISSP-ISSEP Security
Progent's CISSP-premier network security consultants can help businesses of all sizes with any aspect of information system security. Progent can help implement efficient cybersecurity solutions that guard a small office from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that support local, remote, and mobile clients sharing network resources distributed across multiple physical datacenters and various clouds.
Urgent macOS Remote Professionals
Mac Technical Support Professionals
Progent provides nationwide remote technical support and consulting services for businesses that run Apple Mac OS X environments or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer macOS and Mac OS X users a range of IT services such as desktop assistance, upgrading to the current edition of OS X from earlier versions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or moving to iCloud. Remote technical support offers maximum return for your information technology budget by protecting user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote access technology and experienced service specialists and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your location. In most of cases your IT problems can be remediated by telephone or through a mix of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to assist with the most difficult network issues.
Engineer System Center Operations Manager
MOM 2007 Support and Integration
Even if your company has a minimal computer support staff and a limited technology budget, your information system can still have the same high availability and responsiveness that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the latest network management software for proactive monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your vital network applications and hardware up and running.
Small Business Networking Consultancy
Small Business Small Office Computer Consulting
Progent is a leader in economically providing world-class IT help to small businesses. Progent's achievement in addressing the IT support requirements of the historically underserved small business sector is the cumulative result of major technical and process innovations that have removed a great deal of the conventional expenses out of administering network support, injected unmatched technical expertise into the support mechanism, and dramatically streamlined the repair cycle.
Support for IT Service Providers Support and Setup
Integration Support Expertise for IT Service Firms
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers while retaining your own service brand as a seamless arm of your IT services staff.
Support Outsourcing Microsoft ISA Server 2006
ISA 2006 Firewall Consultants
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while supporting increased productivity by making these resources accessible to legitimate remote users. ISA Server can protect corporate applications, services, and information throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can help you design, install, configure, and support ISA Server on your network so that your business achieves a smart and economical combination of protection, convenience, and speed.
Video Conferencing On-site Technical Support
Top Ranked Radvision Video Conferencing Consultancy
Progent offers the support of an accredited engineer with expertise deploying technology from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or maintain a video conferencing environment that preserves your investment and optimizes the business value of your IT network. Progent also offers the expertise of network infrastructure engineers who can help companies of any size to build and maintain a communications network that provides the speed, reliability, protection, and scalability required to support your telepresence environment.
Virtual Support Desk Remote Consulting
Help Desk Sharing Online Help
Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Support services are provided at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Award Winning Windows Server 2019 Hybrid Solutions Technology Consulting Services
Emergency Windows Server 2019 Clusters Sets Help and Support
Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
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