Wireless Support

Consulting Support for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular products for achieving mobile connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Beverly Hills, California businesses support from BlackBerry-certified professionals who can assist businesses to manage their BlackBerry deployments or transition efficiently to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for companies regardless of size, effective integration and support of RIM BlackBerry technology has grown increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations often resort to external consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the requirement for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery capabilities, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their business information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to monitor and control BlackBerry devices across your business, define security policies that make sense for your company, customize mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering big collections of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide selection of critical management tasks that span from smartphone setup and upgrades to mobile security and high availability.

Progent's BlackBerry-certified consultants can help you utilize BlackBerry BES Server to perform basic jobs such as:

• Deploy and manage applications
• Schedule smartphone, program, and policy updates
• Update BlackBerry device software wirelessly
• Control user configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BES Server to perform important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

• Set up and support BES Server's high-availability infrastructure using VMware
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and analyze the integrity of your system

Progent's Online BlackBerry-certified Consulting Services is Fast and Affordable
For businesses in Beverly Hills, California who require fast and affordable help from an authorized RIM BlackBerry support expert, Progent offers efficient remote help from a seasoned network support team who have provided network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support avoids travel expense and enables specialists to solve problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide professional support in fields including resolving synchronization issues, setting up BlackBerry BES Server, and creating a secure, high-availability network architecture for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can also assist you to troubleshoot a broad range of issues associated with synchronization, device detection, email reconciliation, web browsing, mobile connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote consulting services for small office networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs low and, by handling issues promptly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a BlackBerry-Certified Professional
To ask Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.