Mobile Technology Consulting

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful solutions for maintaining location-independent access to email, calendars, web-based applications, and other critical business data. Progent offers Beverly Hills, California companies the expertise of BlackBerry-certified professionals who can assist companies to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has become the standard for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has become more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and repair BlackBerry solutions economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support model, gives small companies a budget-friendly alternative for integrating BlackBerry products seamlessly into their IT system.

Progent's experts can assist you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom mobile software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical tasks like smartphone installation, upgrades, and retirement and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Exchange, Groupwise, or Domino email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server includes a variety of security options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting degrees of protection to match the special needs of your company's environment. Progent's BlackBerry certified engineers can assist your company to choose powerful security functions and activate them remotely. Examples of these wirelessly selectable security settings include:

• Disable a device
• Wipe information from a missing smartphone
• Disable Bluetooth
• Enable internal protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting mechanisms to prevent mobile users from loading or running unsecure or unauthorized applications. Progent can assist you to select protective techniques like:

• Specify precisely what applications are allowed on the device
• Block external programs from using non-volatile memory on the device
• Determine which functions third-party programs can access on the device
• Limit the kinds of access external programs running on the smartphone can establish
• Prevent all third-party programs from being loaded or run on the BlackBerry smartphone

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition help your company to resolve a wide array of problems concerning synchronization, device detection, email consistency, web access, wireless connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small business networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support expenses at a minimum and, by handling issues quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs assessment, solution design, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to create a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry expert can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to ask Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.