Expanding your telecommuter workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Beverly Hills company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and returns top value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Beverly Hills, California organizations to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A fast, organization-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise their current trouble tickets, add details, and append screenshots or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to expand your existing Help Desk staff by sharing responsibilities for Call Desk support seamlessly between your in-house support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class desktop support to your from-home workers, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Beverly Hills, California organization, call 1-800-993-9400 or refer to Contact Progent.