Enlarging your remote workforce may have a major impact on network architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Beverly Hills organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can assist Beverly Hills, California companies to succeed with any facet of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their active trouble tickets, enter details, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables you to augment your existing Call Center team by sharing responsibilities for Call Center services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Beverly Hills, California company, call 1-800-993-9400 or go to Contact Progent.