Expanding your remote workforce may have a major effect on network infrastructure, security, and company workflows. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Beverly Hills organization to select the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Beverly Hills, California organizations to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide transition to a teleworker workforce, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or revise their current tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your company to augment your existing Call Desk staff by splitting responsibilities for Call Center support services transparently between your in-house support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver world-class IT support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Beverly Hills, California company, phone 1-800-993-9400 or visit Contact Progent.