Beverly Hills Work from Home Employees Solutions Support
Call Desk Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Beverly Hills organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent can help Beverly Hills, California organizations to succeed with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
An emergency, enterprise-wide changeover to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their current tickets, enter details, and append screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Augmentation Service allows your business to augment your existing Call Center team by splitting responsibilities for Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Beverly Hills, California business, phone
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Specialists Polycom Telepresence
Award Winning Cisco Telepresence Professionals
Progent can provide the services of an accredited engineer with an extensive background deploying products from the major video conferencing/telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or maintain a telepresence environment that preserves your current investment and maximizes the business value of your IT network. Progent also offers the expertise of infrastructure consultants who can help companies of any size to build and maintain a communications network that delivers the performance, dependability, security, and scalability required to accommodate your telepresence solution.
Call Desk Sharing Remote Support
Shared Help Desk Ticketing Network Engineer
Progent's Network Contact Center Outsourcing Support Services for PC desktop technical support are intended especially for small organizations who need immediate availability of a Help Desk Service Center with expert phone support and effective escalation options but who must operate within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Online Technical Support Exchange 2019 SharePoint Integration
Remote Microsoft Consultants Exchange 2019 Disk Availability Group
Progent can help your organization in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.
Remote Support Services Hybrid Microsoft 365 solutions
Technology Consulting Hybrid Exchange Online and Exchange on-premises
Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other Exchange infrastructure to lower capital expense and management overhead. You can use Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote support to help your organizations to assess the benefits of Microsoft 365 Exchange Online, design a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your current Exchange system to one that incorporates Exchange Online, train your management staff and users, and provide ongoing consulting and troubleshooting.
Remote Workforce Collaboration Consultant Services
Offsite Workforce Collaboration Software Integration Services
Progent can assist small and mid-size businesses to configure collaborative applications to enable their at-home workers to benefit from positive interaction with fellow workers and clients.
24x7 Nephilim ransomware hot line Consulting Services
LockBit ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Cisco Firepower Configuration Online Technical Support
After Hours Cisco Firepower 1000 Series Firewalls Help and Support
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized management and automation of modern security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
Barracuda Backup Encrypted Appliance Remote Technical Support
Barracuda Backup Deduplication Professionals
Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built physical appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup safeguards vital company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist you to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
Emergency Online Consulting Windows Server 2012R2 Server Manager
Windows Server 2012 R2 Virtual Fibre Channel Support Services
Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, develop an enterprise-wide security strategy, automate network administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Immediate ransomware virus recovery Specialist
Avaddon ransomware recovery Professionals
Progent's proven ransomware recovery experts can help you to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
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