Expanding your remote workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Beverly Hills company to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Beverly Hills, California companies to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide changeover to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your existing Help Desk Call Center team by splitting responsibilities for Call Center support seamlessly between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Beverly Hills, California company, call 1-800-993-9400 or refer to Contact Progent.