Expanding your at-home workforce may have a significant impact on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Beverly Hills company to pick the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services that go from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Beverly Hills, California organizations to with any aspect of creating a high-performing remote work environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your business to expand your current Call Center organization by sharing responsibilities for Call Center support seamlessly between your in-house support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can help your company to provide world-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Beverly Hills, California company, call 1-800-993-9400 or refer to Contact Progent.