Expanding your telecommuter workforce may have a significant impact on network architecture, security/compliance, and company workflows. Progent has 20 years of background assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Beverly Hills company to select the right tools and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from as-needed guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Beverly Hills, California businesses to succeed with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, organization-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise their current trouble tickets, enter details, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables your business to expand your current Help Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can help your business to provide best-in-class technical support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Beverly Hills, California organization, phone 1-800-993-9400 or refer to Contact Progent.