Expanding your remote workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Beverly Hills organization to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers support services that go from on demand guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Beverly Hills, California businesses to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A sudden, company-wide switchover to a teleworker business model, which could be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit their current tickets, add details, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows your company to supplement your current Call Desk staff by splitting delivery of Help Desk Call Center support services transparently between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model based on the leading PSA platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class desktop support to your from-home workers, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Beverly Hills, California organization, phone 1-800-993-9400 or visit Contact Progent.