Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Beverly Hills company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Beverly Hills, California businesses to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A fast, enterprise-wide transition to a from-home business model, which could be driven by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or revise the status of their active tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your current Call Center organization by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your business to provide best-in-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Beverly Hills, California organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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