Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Beverly Hills organization to pick the right technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent offers services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Beverly Hills, California organizations to with any facet of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, organization-wide transition to a teleworker business model, which might be the result of an epidemic or as an element of a disaster recovery process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or update their current tickets, enter details, and upload screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables your business to expand your existing Call Center staff by sharing responsibilities for Call Desk support seamlessly between your in-house IT support organization and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model utilizing the number one professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver world-class desktop support to your at-home employees, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Beverly Hills, California business, call 1-800-993-9400 or visit Contact Progent.