Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Beverly Hills organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can help Beverly Hills, California organizations to succeed with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide changeover to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their current tickets, enter details, and append screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your existing Call Center team by splitting responsibilities for Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Beverly Hills, California business, phone 1-800-993-9400 or visit Contact Progent.