Expanding your at-home workforce can have a significant impact on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can help your Beverly Hills organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Beverly Hills, California businesses to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker business model, which might be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online technical support specialists combined with world-class ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to supplement your current Help Desk Call Center team by sharing delivery of Help Desk support seamlessly between your regular support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Beverly Hills, California organization, call 1-800-993-9400 or visit Contact Progent.