Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Beverly Hills company to select the right technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers services that go from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Beverly Hills, California businesses to with any facet of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which might be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise the status of their active tickets, add information, and upload screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to supplement your existing Help Desk Call Center team by splitting responsibilities for Call Center support services seamlessly between your regular support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Beverly Hills, California company, call 1-800-993-9400 or visit Contact Progent.