Enlarging your remote workforce can have a major effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Beverly Hills company to select the appropriate technologies and follow best practices in building and operating a safe virtual solution for teleworkers that facilitates collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Beverly Hills, California companies to succeed with any aspect of creating a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A rapid, organization-wide transition to a from-home workforce, which could be the result of a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, add details, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your company to augment your current Call Center team by splitting delivery of Call Center services seamlessly between your in-house support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Beverly Hills, California organization, phone 1-800-993-9400 or visit Contact Progent.