Fast and Affordable Online Help for Beverly Hills California IT Networks
Immediate Remote Technical Support for Beverly Hills NetworksFor companies located in Beverly Hills California, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions require minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven methodologies which promote the highest level of effectiveness for online help and troubleshooting for information networks of any size. Progent's online support team can interface to your company's environment remotely without breaching corporate security.

Progent's powerful customer support reporting application keeps extensive documentation of all service that Progent's clients have been provided. Progent's staff service personnel have access to the history of services rendered to each client by any engineer. This archive of trouble tickets and solutions is stored as a readily retrievable support database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at optimal resolutions quickly.

Remote technical support services provided by Progent to clients in Beverly Hills California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid restoration of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or revamping your established organization, identifying or modifying Call Center software to handle the special demands of your company, or adding temporary phone support staff to supplement your in-house Help Desk team to deal with demanding events such as software transitions, mass updates, or installing new applications.

    Progent's Call Center team of seasoned information technology professionals offers your computer users in Beverly Hills California quick contact with a large technical support resource with substantial experience providing phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a solid driver of company performance, and Progent's goal is to fix and not merely record technical problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Beverly Hills California online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting potential problems before they evolve into network outages, proactive monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of OS platforms.
How Your Beverly Hills Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Beverly Hills California, Progent's phone-based computer support engineers are ready to provide effective and affordable system support the moment your business requires it. More than 20 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Beverly Hills organization deals with a regular independent support technician or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Beverly Hills California
Progent's remote technical help services enable your Beverly Hills business to experience the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Beverly Hills California, nearby computer support resources, whether represented by outside consultants or a full-time IT staff, can take care of typical network problems. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's online service experts offer a convenient, quick, and affordable solution to supplement your regular help and to convey useful information to improve your capability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While independent service people have smaller internal costs than larger consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can provide the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business success and improving productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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