Fast Online Help for Beverly Hills California Information Networks
Urgent Online Support for Beverly Hills SystemsFor companies located in Beverly Hills California, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve most information system problems quickly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where quick solutions manage to end up as large tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to connect to your network without compromising corporate security.

Progent's powerful technical support reporting system stores comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have access to the history of services rendered to each Progent client by every Progent engineer. This database of problems and fixes is stored as a conveniently exploitable support database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal solutions quickly.

Remote services available from Progent to companies in Beverly Hills California include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of critical files, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can support you in creating an efficient new Call Center or improving your established organization, evaluating or customizing Call Center software products to handle the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center team during unusually busy events like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Beverly Hills California rapid assistance from an effective support group with extensive background providing phone consulting and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a major enabler of company efficiency, and Progent's aim is to fix and not just report network issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. For more information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Beverly Hills California remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your IT maintenance is proactive and automated. By anticipating looming issues before they cause downtime, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a variety of operating systems.
How Your Beverly Hills Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Beverly Hills California, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT help whenever your business has to have it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Beverly Hills organization relies on a local independent support technician or maintains an in-house organization that can handle common network problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Beverly Hills California
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer offices in Beverly Hills California unparalleled leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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