Fast and Affordable Remote Troubleshooting for Beverly Hills California Information Networks
Urgent Phone Help for Beverly Hills NetworksFor organizations in Beverly Hills California, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical experience and have access to the advanced tools required to resolve most network problems rapidly. This lowers direct expenses since solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's network remotely without breaching system security.

Progent's advanced service reporting system includes detailed documentation describing all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of support provided to each Progent customer by any engineer. This history of trouble tickets and solutions is stored as a quickly accessible internal database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Remote technical support services available from Progent to businesses in Beverly Hills California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to meet the unique needs of your company, or providing occasional phone support staff to work with your internal Help Desk Call Center group to deal with demanding events like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your computer users in Beverly Hills California quick assistance from an efficient technical support resource with substantial background delivering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial contributor to business performance, and Progent's policy is to resolve instead of merely track IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Beverly Hills California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By spotting potential problems before they result in crashes, automated monitoring can minimize stressful and expensive information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a combination of OS platforms.
How Your Beverly Hills Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Beverly Hills California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the instant your business needs it. More than two decades of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Beverly Hills business relies on a local independent support technician or maintains a full time IT staff that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Beverly Hills California
Progent's remote IT consulting services enable your Beverly Hills organization to realize the benefits of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Beverly Hills California, local computer support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. However, serious problems sometimes spring up when local support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals give you an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While independent consultants have smaller overhead than larger support organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup support experts to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Lacking a robust framework, band-aid fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business growth and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, refined support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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