Fast Remote Help for Beverly Hills Networks
For organizations located in Beverly Hills or anywhere in California, Progent provides remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent value because they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast solutions manage to end up as major bills. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote consulting and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's remote service group to connect to your company's system remotely without compromising system security.
Progent's sophisticated service database system maintains comprehensive histories of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of services rendered to every Progent customer by any Progent consultant. This history of problems and repairs is stored as a quickly retrievable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts can determine optimal resolutions quickly.
Online technical support services available from Progent to customers in Beverly Hills and throughout the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a person's network technology skills at the expert level. Cisco CCIEs can deal with the most difficult challenges associated with network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience allows them to solve problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via sophisticated remote troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs engineering services, Cisco wireless controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to improve the safety of your Windows, macOS and OS X, Linux network against internal or external threats or help your company to recover quickly following a serious breach. Security solutions offered by Progent cover thorough information security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Beverly Hills Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Beverly Hills or anywhere in the state of California rapid access to an efficient support resource with years of background providing telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's goal is to fix and not simply report technical issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Beverly Hills, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your IT maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Beverly Hills or anywhere in the state of California, Progent's phone-based network support engineers can provide professional and cost-effective system help the moment your business needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Beverly Hills business works with a local independent support technician or employs an in-house organization that can handle common computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to deal with unexpected network crises or particularly challenging integration projects.
Features of Progent's Online Network Services for Beverly Hills
Progent's phone support, Internet-based repair, network security consulting, and system administration services give businesses in Beverly Hills or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your organization enterprise-level network support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Beverly Hills and is also ideal for customers in more remote areas of California that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and imposes no ongoing subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support in specific application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Development
Apple Mac Support
Amazon MWS Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the special needs of your company.
- Advanced Online Access Tools
Secure online access permits Progent's service experts to see exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise demand a costly onsite service call. Sophisticated online access software and expert technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and automated system analysis.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.