Fast and Affordable Online Technical Support for Beverly Hills California Computer Systems
For companies in Beverly Hills California, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they have the practical experience and have access to the advanced technology required to solve most information system problems rapidly. Efficient support lowers direct costs because solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which allow the maximum degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's network remotely without compromising network security.
Progent's advanced customer support reporting system keeps thorough documentation for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent customer by any Progent engineer. This history of problems and fixes is stored as a conveniently accessible support database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's online service experts are able to determine the best solutions quickly.
Remote services offered by Progent to clients in Beverly Hills California include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist you business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can resolve the most difficult problems occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience enables them to solve problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of connectivity products. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points engineering services, Cisco WiFi controllers support Services, Cisco Security and VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist you to clean up quickly following a serious penetration. Security solutions available from Progent cover in depth information security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online consulting to help companies of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Beverly Hills Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Help Desk software products to meet the unique demands of your corporation, or adding occasional online personnel to work with your internal Help Desk resources during high-demand events such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts gives your clients in Beverly Hills California quick communication with a reliable support resource with years of background offering phone support and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a significant contributor to business efficiency, and Progent's intent is to fix rather than just annotate IT problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team can supply remote advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Beverly Hills California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible problems before they expand into crashes, proactive monitoring can head off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a variety of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Beverly Hills California, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT help the instant your business needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Beverly Hills company deals with a local freelance support technician or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to resolve unexpected system crises or especially complex integration problems.
Features of Progent's Online Network Services for Beverly Hills California
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer companies in Beverly Hills California unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Beverly Hills California and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online service and requires no ongoing retainer for support services delivered during regular business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support in specific application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Application Development
Amazon MWS Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that fit the unique needs of your company.
- Sophisticated Online Access Software
Protected online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick fixes to problems that could otherwise require a costly onsite service call. Effective online access software and expert engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.