Fast Online Troubleshooting for Beverly Hills California Networks
For organizations located in Beverly Hills California, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. Unlike many remote service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes somehow end up as big tabs. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which allow the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's network without breaching corporate security.
Progent's advanced technical support database application keeps thorough histories of all support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help delivered to every client by any engineer. This archive of trouble tickets and repairs is stored as an easily accessible support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up other massive technical support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the best resolutions promptly.
Online technical services offered by Progent to customers in Beverly Hills California include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to help you business to deploy, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges surrounding network infrastructure design, installation, management, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their deep experience permits them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system using state-of-the-art remote troubleshooting technology to perform fast, secure, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity devices by offering services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security solutions to bolster the immunity of your Windows, macOS and OS X, Linux network against assaults or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies including network architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Beverly Hills Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk software products to address the unique needs of your company, or adding temporary phone support staff to reinforce your internal Help Desk resources during high-demand situations like software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of experienced information technology consultants provides your workers in Beverly Hills California rapid contact with an efficient network service resource with substantial background offering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a significant contributor to company productivity, and Progent's intent is to solve instead of just track technical problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers online advanced engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Beverly Hills California online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your IT maintenance is proactive and automated. By detecting potential trouble spots before they grow into crashes, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by multiple platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Beverly Hills California, Progent's phone-based computer support specialists are ready to provide effective and economical IT support the instant your company has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Beverly Hills business relies on a regular independent support technician or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden system crises or especially challenging integration problems.
Details of Progent's Online Network Support for Beverly Hills California
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer offices in Beverly Hills California the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Beverly Hills California and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online service and requires no monthly retainer for support services delivered during normal working hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the unique requirements of your company.
- Advanced Online Access Tools
Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise demand a costly personal service call. State-of-the-art remote access tools and expert technicians together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Support for High Network Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers need instant access to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of IT service, performing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.