On-premises and Remote Network Consulting and Troubleshooting

Fast Online Support for Beverly Hills California Networks
For companies located in Beverly Hills California, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they have the practical experience and have access to the sophisticated technology needed to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick solutions somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested processes which promote the highest level of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to access your system remotely without breaching corporate security.

Progent's powerful technical support database system includes detailed records of all support that Progent's clients have been provided. Progent's team service personnel have access to the details of services delivered to each client by any Progent consultant. This history of anomalies and repairs is structured as a conveniently searchable support database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can determine the best solutions promptly.

Remote technical services available from Progent to companies in Beverly Hills California include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier online service professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of technology support including Windows Server 2022 solution design and integration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, Microsoft Office Access Application Development, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of cost-effective desktop services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the premier recognition for network professionals, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to handle even the most challenging issues encountered in network planning, deployment, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value because their depth of experience permits them to solve problems quickly. In common cases, less seasoned consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment using the latest remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.

  Los Angeles Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
  

  Progent locations in Los Angeles Metro Area

  City	Address	Phone	Link
  Beverly Hills	468 N Camden Dr, #200 Beverly Hills, CA 90210 United States	(424) 354-0123	Beverly Hills Network Support Services
  Chatsworth	9410 Owensmouth Ave Chatsworth, CA 91311 United States	(818) 707-5399	Chatsworth Network Support Services
  Long Beach	3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States	(562) 314-4498	Long Beach Network Support Services
  Los Angeles	355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States	(213) 784-4494	Los Angeles Network Support Services
  Manhattan Beach	1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States	(310) 421-4766	Manhattan Beach Network Support Services
  Pasadena	1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States	(626) 243-2233	Pasadena Network Support Services
  Santa Monica	2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States	(424) 299-8822	Santa Monica Network Support Services
  Sherman Oaks	15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States	(818) 666-3781	Sherman Oaks Network Support Services
  Valencia	27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States	(661) 483-2111	Valencia Network Support Services

  
  
  

  Progent's CCIEs offer help for the entire range of Cisco's top-selling selection of infrastructure products by delivering services such as:

  • Cisco ASA Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Configuration and Troubleshooting Support
  • Catalyst Switches Consulting and Support Expertise
  • Nexus Switches Deployment Expertise
  • Cisco Meraki Switches Consulting and Support Expertise
  • Cisco Aironet Wireless Access Points Design Expertise
  • Cisco Wireless Controllers Consultants
  • Cisco Meraki APs Engineering Services
  • Cisco Unified Communications Manager (CallManager) Integration
  • Cisco Voice over IP Phones and IP Video Phones Expertise and Wireless IP Phone Solutions
  • Cisco Security and VPN Setup and Troubleshooting Expertise
  • SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise

• CISSP, ISSAP, and CISM Certified System Security Engineers
  Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can improve the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover quickly following a serious breach. Security support services available from Progent include: in depth data security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Cloud Integration
  Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.

  Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.

  Major Linux platforms for which Progent can provide expertise include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time reporting tools created to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

• Help Desk Call Center Support
  Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

  Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center team of seasoned network experts provides your clients in Beverly Hills California immediate access to an effective technical support resource with years of background providing telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a major driver of company success, and Progent's aim is to resolve instead of simply track network problems.

• Business Applications Support: Education, Custom Programming, and Problem Solving
  Progent's Applications Consulting Group offers online advanced consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent can deliver businesses in Beverly Hills California remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By spotting looming issues before they cause crashes, remote monitoring can minimize stressful and costly service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on multiple OS platforms.

Even if your Beverly Hills business has a regular independent support technician or employs an in-house IT staff that can deal with ordinary network problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to fix unexpected system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Beverly Hills California
Progent's online technical help services enable your Beverly Hills business to enjoy the benefits of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by being more reliable, efficient, and protected. Advantages to your business include:

• Convenient remote extension of your on-site IT resources
  With most offices in Beverly Hills California, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, serious problems can occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support experts offer a convenient, fast, and affordable solution to supplement your local resources and to convey useful knowledge to increase your ability to deal with future problems locally.

• Reduced Dependence on Freelance Service Providers
  For network maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants have less internal costs than big support firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your business to go without help during an emergency. As your network grows, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network stays available.

• Create a Solid Foundation for Smooth Expansion
  Companies often start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability problems can impede the success of the business. These poorly designed environments need careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to handle vital business demands and simplify downstream growth.

• Interact with Solution Providers Instead of Technology Resellers
  Smaller offices require guidance and technical training to navigate through an ever more complex array of product options available for promoting business success and improving efficiency. They hardly need a network consultant who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to allow less critical problems to fester.

• Complete Records of IT Services
  Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

• Automated Server Monitoring with MS Operations Manager
  Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.