Fast and Affordable Online Support for Beverly Hills California IT Networks
Immediate Online Technical Support for Beverly Hills SystemsFor companies located in Beverly Hills California, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions require minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing do away with scenarios where fast solutions manage to turn into substantial bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that permit the maximum level of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to access your system without compromising system security.

Progent's powerful technical support database system keeps detailed records of all service that Progent's clients have received. Progent's team engineers have access to the records of support rendered to each Progent customer by any engineer. This history of issues and responses is structured as a readily searchable support database that allows Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other vast support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Online technical services offered by Progent to businesses in Beverly Hills California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid recovery of important files, apps, system images, and VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Call Center software to handle the unique demands of your corporation, or providing temporary phone support staff to supplement your existing Call Center team during unusually busy events such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran network professionals gives your workers in Beverly Hills California quick contact with a reliable technical support resource with extensive experience offering telephone-based support and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a crucial enabler of company efficiency, and Progent's target is to solve and not merely track technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Beverly Hills California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By uncovering possible problems before they cause network outages, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a variety of platforms.
How Your Beverly Hills Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Beverly Hills California, Progent's phone-based computer support specialists are ready to provide expert and economical IT help whenever your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Beverly Hills business has a local independent support technician or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Beverly Hills California
Progent's online technical help services allow your Beverly Hills company to have the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Beverly Hills California, nearby computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, serious problems can spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service experts offer an easy, quick, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your ability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent service people carry less overhead than larger support organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your network expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT system created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product options available for promoting business growth and improving productivity. Businesses do not need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network support, performing a broad variety of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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