Immediate Remote Technical Support for Beverly Hills California IT Networks
Immediate Phone Consulting for Beverly Hills NetworksFor companies located in Beverly Hills California, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where fast fixes somehow turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to link to your computer system without compromising corporate security.

Progent's powerful technical support database system stores extensive histories for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help provided to each client by any engineer. This history of anomalies and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.

Remote technical services offered by Progent to businesses in Beverly Hills California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your established organization, evaluating or modifying Call Center software to address the special needs of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network consultants offers your customers in Beverly Hills California rapid assistance from a large support resource with years of background providing phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to resolve instead of merely document network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Beverly Hills California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they result in downtime, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of OS platforms.
How Your Beverly Hills Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Beverly Hills California, Progent's phone-based computer support engineers can provide effective and affordable system help the moment your company needs it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Beverly Hills business relies on a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Beverly Hills California
Progent's online network troubleshooting services enable your Beverly Hills organization to enjoy the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most companies in Beverly Hills California, local network service providers, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support personnel. In these instances, Progent's online support professionals offer a convenient, quick, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants carry less overhead than big support companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These badly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to provide the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices require guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business success and enhancing productivity. They do not need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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