Immediate Online Support for Beverly Hills IT Networks
Urgent Online Support for Beverly Hills SystemsFor companies located in Beverly Hills or anywhere in California, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve most information system problems rapidly. This reduces direct costs since service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where quick fixes manage to turn into large tabs. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to link to your company's environment without compromising corporate security.

Progent's powerful service database application includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help provided to every client by every engineer. This database of anomalies and solutions is organized as an easily exploitable support knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Remote technical services provided by Progent to customers in Beverly Hills and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the resources to create an internal Help Desk Call Center but who want quick access to a reliable Call Center with proficient phone support as well as the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or enhancing your established one, selecting or modifying Help Desk application software to handle the particular requirements of your corporation, or adding temporary online personnel to supplement your in-house Help Desk group during demanding situations like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran network professionals offers your computer users in Beverly Hills or anywhere in the state of California instant communication with a large network service resource with extensive background providing telephone-based support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a key contributor to business performance, and Progent's goal is to solve rather than just document technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Beverly Hills, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your IT support is proactive and automated. By detecting possible trouble spots before they evolve into network outages, system monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a mix of operating systems.
How Your Beverly Hills Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Beverly Hills or anywhere in the state of California, Progent's phone-based network support specialists are ready to provide expert and economical system help whenever your business requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Beverly Hills business works with a regular independent consultant or maintains a full time organization that know how to handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to solve unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Companies in Beverly Hills
Progent's remote network troubleshooting services allow your Beverly Hills business to enjoy the benefits of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most offices in Beverly Hills and throughout California, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of technical problems. However, IT crises may occur when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online support specialists provide an easy, quick, and economical way to supplement your local resources and to transfer valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations often rely on independent freelance consultants. While independent consultants carry less internal costs than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an IT crisis. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an IT system created on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems need careful analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle vital business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a network engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, refined support software, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each consultant to each customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.