Onsite and Remote Computer Consulting for

Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.

Fast and Affordable Online Technical Support for Beverly Hills Networks
For organizations in Beverly Hills or anywhere in the state of California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor repairs manage to turn into major invoices. Progent's penchant for solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-proven processes that allow the highest degree of efficiency for remote technical support and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to link to your environment without breaching corporate security.

Progent's proven service database system maintains thorough documentation of the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support delivered to each client by any Progent engineer. This archive of problems and fixes is organized as an easily searchable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft open up additional extensive support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists can determine optimal resolutions quickly.

Online technical support services available from Progent to businesses in Beverly Hills and anywhere in the state of California include:

• Certified Windows Experts
  Progent's Microsoft-qualified remote service professionals can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide variety of technology support including Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 migration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Microsoft Access Development and Training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a broad array of cost-effective PC desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the top accreditation for networking engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges surrounding network design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs offer excellent cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common instances, less qualified consultants can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art on-line support tools to perform efficient, safe, and economical analysis and repair.

  Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure devices by offering services such as:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Consulting Expertise
  • Cisco Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Configuration and Maintenance Services
  • Meraki MS Switches Consulting and Support Expertise
  • Cisco Aironet Wireless Access Points Deployment Support
  • Cisco Wireless Controllers Consulting
  • Meraki Wireless APs Engineering Expertise
  • Cisco Unified Communications Manager/CallManager Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Cisco Wireless IP Phone Solutions
  • Cisco Security and VPN Consulting Assistance
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Expertise

• CISSP and ISSAP Qualified System Security Engineers
  Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution based on VMware SRM.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to address a broad array of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

  Major Linux platforms for which Progent offers expertise include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the budget to build and maintain an internal Call Center but who want quick communication with an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

  Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or enhancing your current one, selecting or modifying Help Desk software products to handle the unique demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass updates, or installing brand new applications.

  Progent's Call Center team of seasoned network professionals offers your clients in Beverly Hills or anywhere in the state of California quick access to a large technical support group with extensive background offering phone support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of business productivity, and Progent's policy is to solve and not simply record IT problems.

• Business Applications Support: Training, Custom Development, and Problem Solving
  Progent's Applications Experts staff can supply online professional consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers companies in Beverly Hills, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your IT support is proactive rather than reactive. By detecting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments powered by a variety of OS platforms.

Even if your Beverly Hills office works with a regular independent consultant or employs a full time organization that can handle the majority of network problems, Progent’s Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected network crises or especially complicated integration problems.

Features of Progent's Remote Computer Support for Beverly Hills
Progent's phone help, remote troubleshooting, system security consulting, and system management services offer businesses in Beverly Hills or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Beverly Hills and is also ideal for networks in geographic regions of California that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing training.

• Per Minute Billing to Minimize Expenses
  Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online support and imposes no monthly retainer for services delivered during regular working hours. This protects you from facing big bills for simple fixes.

• Access to Cisco Certified Network Design Experts
  Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for local and remote networking.

• Application Experts Consulting
  Progent's core consulting services consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts staff covers:
  — Dynamics GP/Great Plains Support and Customization
  — MS Project Support
  — Office 365 solutions consulting
  — Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Office 365 Word Consulting
  — BI Reporting Development and Troubleshooting
  — Business Information (BI) Reporting Consulting and Training
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Debugging
  — Oracle Database Administration and Software Programming
  — MySQL Project Management and Software Design
  — Mac Integration
  — Amazon Marketplace Web Service Software Integration

  By offering a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that fit the specific requirements of your company.

• Advanced Remote Connectivity Tools
  Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise demand a costly onsite visit. Sophisticated remote connectivity software and experienced technicians combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote system tracking.

• Support for Popular VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

• 24x7 Support for Maximum System Availability
  For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers need immediate access to a Help Desk service with effective phone support and complete escalation capability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, refined remote support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a consultant with proven methods for using technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to every customer. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who won’t release the keys to the kingdom.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.

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