Immediate Remote Technical Support for Beverly Hills California IT Networks
For companies located in Beverly Hills California, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where fast fixes somehow turn into big bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies which allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to link to your computer system without compromising corporate security.
Progent's powerful technical support database system stores extensive histories for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of all help provided to each client by any engineer. This history of anomalies and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.
Remote technical services offered by Progent to businesses in Beverly Hills California include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support experts offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs can handle the most difficult problems encountered in network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to resolve problems quickly. In typical instances, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your computer system using the latest on-line support tools to provide quick, secure, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices by delivering services such as:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover quickly following a damaging penetration. Security services offered by Progent include: thorough data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance resolving problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Beverly Hills Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your established organization, evaluating or modifying Call Center software to address the special needs of your business, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants offers your customers in Beverly Hills California rapid assistance from a large support resource with years of background providing phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to resolve instead of merely document network problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides remote professional consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Beverly Hills California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they result in downtime, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Beverly Hills California, Progent's phone-based computer support engineers can provide effective and affordable system help the moment your company needs it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Beverly Hills business relies on a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly complicated integration projects.
Benefits of Progent's IT Support for Offices in Beverly Hills California
Progent's online network troubleshooting services enable your Beverly Hills organization to enjoy the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your local support resources
For most companies in Beverly Hills California, local network service providers, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, IT crises may strike when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support personnel. In these instances, Progent's online support professionals offer a convenient, quick, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants carry less overhead than big support companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains up and running.
- Create a Solid Basis for Smooth Expansion
Organizations typically start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These badly designed systems require careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to provide the stable foundation to handle current business demands and simplify future expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller offices require guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business success and enhancing productivity. They do not need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, performing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.