Fast and Affordable Online Technical Support for Beverly Hills Information Networks
Fast Online Help for Beverly Hills SystemsFor organizations located in Beverly Hills or anywhere in California, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast fixes somehow end up as major bills. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-tested processes which promote the maximum degree of effectiveness for online help and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's system without violating corporate security.

Progent's proven technical support reporting application stores comprehensive documentation of all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance provided to every customer by any Progent engineer. This archive of anomalies and fixes is organized as a readily retrievable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical databases and permit quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with optimal solutions quickly.

Remote technical support services available from Progent to clients in Beverly Hills and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can assist you in building an efficient new Call Center or improving your current organization, selecting or customizing Help Desk software products to meet the special needs of your business, or providing temporary online personnel to work with your existing Help Desk resources to handle high-demand scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran network consultants gives your computer users in Beverly Hills or anywhere in the state of California quick communication with an effective network service group with years of experience offering telephone-based support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a solid contributor to company success, and Progent's intent is to resolve rather than just record IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Beverly Hills, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a mix of platforms.
How Your Beverly Hills Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Beverly Hills or anywhere in the state of California, Progent's online network support engineers are ready to provide effective and economical system support whenever your company requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Beverly Hills office has a regular freelance consultant or employs a full time organization that know how to deal with the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve sudden network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Beverly Hills
Progent's online technical help services allow your Beverly Hills organization to have the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Beverly Hills or anywhere in California, local computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local service personnel. In these situations, Progent's online support professionals give you a convenient, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to improve your capability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. While independent service people have less overhead than larger consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your company grows, system downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Without a strong framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the business. Such badly designed environments require proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a network engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.