Fast and Affordable Online Support for Beverly Hills California IT Networks
Fast Remote Support for Beverly Hills NetworksFor companies located in Beverly Hills California, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in incidental costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike many online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent's remote service group can link to your computer system remotely without breaching corporate security.

Progent's proven customer support reporting application stores detailed records describing all service that Progent's customers have been provided. Progent's staff consultants have access to the details of services provided to each client by any engineer. This database of anomalies and fixes is structured as a quickly accessible proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting experts can find optimal resolutions quickly.

Online support provided by Progent to clients in Beverly Hills California include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT personnel and your Progent consultant so emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of vital files/folders, apps, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a transparent supplement to your core network support staff. Client interaction with the Service Desk, provision of support services, escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your internal IT support organization, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of technical support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services PSA software as well as workflow documentation, testing and education. To find out more about ProSight Co-Managed Call Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or modifying Call Center application software to address the unique requirements of your company, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology professionals offers your clients in Beverly Hills California quick assistance from an effective network service group with substantial experience offering telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a key driver of business performance, and Progent's goal is to solve rather than just track technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Beverly Hills California remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize SCOM for your environment so your network maintenance is proactive rather than reactive. By anticipating potential issues before they cause downtime, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of OS platforms.
How Your Beverly Hills Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Beverly Hills California, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your business requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Beverly Hills company deals with a regular freelance consultant or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or especially complicated integration problems.

Details of Progent's Remote Computer Support for Beverly Hills California
Progent's online support, Internet-based repair, system security consulting, and system administration services give businesses in Beverly Hills California the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of IT service, performing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every customer. The practice of detailing and archiving support records results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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  • Top Quality WatchGuard XTM Firewall Security Team WatchGuard Firebox M270 Firewall Security Organization
  • Urgent Beverly Hills-Century City Computer Network Support Group Beverly Hills-Hollywood Network Engineer
  • Windows 2008 Server On-site Technical Support Beverly Hills-Westwood, United States Microsoft Windows Server 2016 Networking Consultants Beverly Hills California

    • Auditing PEN Testing
    24-Hour Stealth Penetration Testing Security Auditor

    Stealth penetration testing is an important component of any comprehensive network security strategy. Progent's security experts can perform extensive intrusion checks without the knowledge of your company's internal network support staff. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly configured and consistently observed. Progent can implement continuous automatic penetration testing to map your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, overlooked patches, and unsound IT product defaults can be chained together by threat actors into the multi-vector attacks typical of modern strains of ransomware.

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