Fast Remote Troubleshooting for Beverly Hills Computer Systems
For organizations in Beverly Hills or anywhere in the state of California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most network issues quickly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that ensure the highest degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's environment without compromising corporate security.
Progent's proven technical support database application keeps comprehensive documentation describing the support that Progent's clients have received. Progent's staff consultants have access to the history of services rendered to every Progent client by every Progent engineer. This archive of issues and responses is structured as a conveniently searchable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.
Online services available from Progent to clients in Beverly Hills and anywhere in the state of California include:
Certified Windows Experts
Progent's Microsoft-expert online service professionals can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn issues associated with network design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to solve problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your network via state-of-the-art remote troubleshooting tools in order to perform fast, safe, and economical diagnosis and repair.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco CCIEs offer help for the entire range of Cisco's industry-leading family of networking devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly following a serious breach. Security support services available from Progent include: in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Beverly Hills Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the budget to build and maintain an in-house Help Desk but who want fast communication with a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or improving your established one, identifying or modifying Help Desk software to meet the special demands of your business, or adding temporary online personnel to reinforce your internal Help Desk Call Center group to handle high-demand events like software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of veteran information technology experts provides your clients in Beverly Hills or anywhere in the state of California instant communication with a large technical support group with extensive background offering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's aim is to resolve rather than merely track IT issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in special application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Beverly Hills, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging problems before they cause network outages, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a mix of platforms.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Beverly Hills or anywhere in the state of California, Progent's phone-based computer support specialists can deliver effective and affordable IT help whenever your company needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Beverly Hills organization deals with a local freelance consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to solve sudden network crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Beverly Hills
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Beverly Hills or anywhere in the state of California the greatest leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Beverly Hills and is also ideal for networks in geographic regions of California that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum fee for online service and asks for no ongoing subscription fee for support services provided during normal working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized specialists with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include system integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Database Administration and Software Development
Apple Mac Help
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the unique needs of your company.
- State of the Art Remote Access Tools
Protected online access allows Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive onsite service call. Effective remote connectivity software and expert technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.