UNIX, Linux, Sun Solaris, Mac OS X Support

For small businesses in Beverly Hills California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces direct costs since service calls take up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. Unlike many online support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for disposing of problems efficiently translates into your company spending less cash.

Progent's Online Support Technologies
Over time, Progent has refined an arsenal of optimized tools and proven processes that promote the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's system remotely without breaching network security.

Progent's sophisticated service reporting system stores detailed documentation of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support provided to each Progent customer by every engineer. This history of anomalies and solutions is structured as a quickly accessible internal database that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service experts are able to arrive at optimal resolutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Beverly Hills California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based network support engineers have credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's consultants to resolve practically any problem that may take place in a small business network. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based services provided by Progent to clients in Beverly Hills include:

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy management, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier recognition for network engineers, and indicates a consultant's technical skills at the expert level. CCIEs know how to deal with the most complex challenges occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve the most complex problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so you can get timely support for serious network problems that are impacting worker productivity but are beyond the experience of your ordinary network service personnel. Progent's CCIE support experts can interface to your network using the latest remote support technology in order to provide fast, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network technology.

• Authorized Windows Expertise
  Progent's Microsoft-certified online support engineers offer network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a broad range of remote desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.

• CISM and CISSP Certified System Security Experts
  Progent's qualified CISM and CISSP network security consultants can provide a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Services
  Progent's Call Center service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who lack the money or time to build and maintain an internal Help Desk but who want quick access to an efficient Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced engineers.

  Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your current organization, identifying or enhancing Call Center software to address the unique requirements of your corporation, or providing temporary online personnel to supplement your internal Call Center group to handle unusually busy situations like software migrations, mass updates, or installing new business software.

  Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Beverly Hills California instant assistance from a reliable technical support resource with years of experience offering telephone-based help and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's goal is to solve instead of merely annotate IT problems.

• Applications Services: Training, Development, and Troubleshooting
  Progent's Applications Consulting staff can supply remote professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Word, and MS Office Excel. To find out more on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Mac experts can support the creative facets of Apple Mac computing by offering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Beverly Hills California online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive and automated. By exposing looming trouble spots before they cause full-scale emergencies, system monitoring can minimize stressful and costly information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.