UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies in Beverly Hills or anywhere in the state of California, Progent offers support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most information system issues rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast repairs manage to turn into major invoices. Progent's penchant for dealing with problems efficiently translates into your company conserving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which promote the highest level of effectiveness for online consulting and repair for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's online support team to communicate with your company's system without compromising network security.

Progent's sophisticated service reporting application maintains detailed records describing the service that Progent's customers have received. Progent's authorized consultants have access to the records of all help provided to each client by every consultant. This archive of anomalies and fixes is organized as a conveniently accessible internal knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to determine the most efficient solutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Beverly Hills or anywhere in California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote network support professionals have advanced credentials in an extensive array of technologies. This broad range of technical skills allows Progent's consultants to handle virtually any problem that may occur in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support companies with multi-platform networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Remote support Offered by Progent to companies in Beverly Hills and throughout the state of California include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex issues encountered in network planning, installation, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness because their deep experience allows them to fix even the most intractable problems rapidly. In typical cases, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network problems that are impacting worker efficiency but are not within the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment using sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

• Certified MS Windows Support
  Progent's Microsoft-expert online service engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration expertise, SharePoint Server 2019 design and integration, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full range of online desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

• CISSP, ISSAP, and CISM Premier System Security Engineers
  Progent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate quickly after a serious breach. Security consulting services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small companies who lack the resources to create an internal Help Desk Call Center but who require quick communication with an effective Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent’s Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Call Center consulting support can assist you in building an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk software products to address the particular requirements of your business, or adding occasional phone support personnel to reinforce your internal Help Desk resources during demanding situations such as software transitions, major upgrades, or rolling out new business software.

  Progent's Call Center team of veteran information technology professionals provides your workers in Beverly Hills or anywhere in the state of California quick communication with an effective technical support resource with extensive background delivering telephone-based help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a major driver of company performance, and Progent's aim is to fix and not merely annotate IT issues.

• Applications Support: Training, Programming, and Problem Solving
  Progent's Applications Experts Team provides phone-based advanced consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To learn more about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac consultants can nurture the creative elements of Macintosh environments by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or integrating an audio/video post production facility.

  Remote Network Monitoring Services
  Progent can provide companies in Beverly Hills, or anywhere in the state of California, online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By uncovering emerging issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems based on a combination of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

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