UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize companies located in Beverly Hills California, Progent provides support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike many remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly results in your business spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that permit the highest level of effectiveness for online help and troubleshooting for small and midsize business computer networks. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your computer system remotely without compromising network security.

Progent's powerful technical support reporting application includes comprehensive records of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help rendered to each client by every Progent consultant. This database of problems and solutions is structured as an easily searchable proprietary database that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service specialists are able to arrive at the most efficient resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Beverly Hills California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's online technical service experts have credentials in an extensive array of technologies. This broad range of IT skills permits Progent's engineers to resolve practically any problem likely to crop up in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote services provided by Progent to companies in Beverly Hills include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier recognition for networking engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent value because their broad expertise permits them to fix the most difficult problems quickly. In many cases, less experienced engineers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes. Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so you can get urgent help for serious network infrastructure problems that are lowering business efficiency but are outside the experience of your regular IT support providers. Progent's Cisco CCIE consultants can communicate with your network by means of the latest remote support technology to perform fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-expert online support engineers offer computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's qualified CISM and CISSP network security consultants can provide a range of security services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help your company to recover rapidly following a damaging penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Call Center Support
  Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are intended for small businesses who don't have the resources to create an in-house Help Desk but who want quick response from an efficient Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.

  Progent’s Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your established organization, selecting or customizing Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy events like software transitions, mass updates, or rolling out new applications.

  Progent's Help Desk team of seasoned network consultants offers your clients in Beverly Hills California quick access to an efficient technical support group with extensive experience offering phone help and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid contributor to business efficiency, and Progent's policy is to solve instead of just record technical problems.

• Applications Support: Education, Programming, and Integration
  Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Excel. To learn more information about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac experts can promote the creative aspect of Apple Mac computing by delivering phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio or video or establishing an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent offers companies in Beverly Hills California online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your network maintenance is proactive and automated. By spotting looming problems before they result in network outages, proactive monitoring can head off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate multiple OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.