UNIX and Linux Support Services

For small and midsize companies located in Beverly Hills California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's online support engineers offer excellent value because they have the practical experience and the sophisticated technology to resolve the majority of network problems rapidly. This reduces direct costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes which allow the highest level of efficiency for remote engineering help and repair for small business computer systems. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your computer system without breaching system security.

Progent's advanced technical support reporting application maintains detailed documentation of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each client by every consultant. This database of anomalies and repairs is organized as a readily searchable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to other massive technical databases and permit quick response from vendors' in-house engineering staff so Progent's remote service experts are able to arrive at the best solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Beverly Hills California or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote technical support engineers possess certified skills in an extensive set of disciplines. This broad range of capability allows Progent's engineers to handle practically any problem that may crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based technical support services available from Progent to clients in Beverly Hills include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of computer technology including system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX/Linux consultants can provide urgent online help for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the top accreditation for networking engineers, and indicates an individual's network technology skills at the expert level. CCIEs can deal with even the most difficult issues occurring in network planning, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs represent an excellent value because their broad expertise permits them to solve the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure problems that are crippling worker efficiency but are beyond the experience of your regular network support providers. Progent's CCIE support experts can communicate with your computer system via the latest remote troubleshooting tools in order to provide efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified remote support professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and integration support, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide range of online desktop consulting and support services including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's certified CISM and CISSP network security engineers can provide a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security consulting services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center software products to meet the special requirements of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk team during unusually busy events like software transitions, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Beverly Hills California immediate communication with a reliable technical support group with years of background offering telephone-based consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's intent is to solve and not simply track network issues.

• Business Applications Services: Training, Development, and Integration
  Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can promote the creative aspect of Macintosh systems by offering remote help services and training in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video production facility.

  Remote Network and Server Monitoring Services
  Progent offers companies in Beverly Hills California remote network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By detecting emerging issues before they evolve into downtime, remote monitoring can head off disruptive and costly network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.