UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small businesses located in Beverly Hills California, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote technical support engineers represent exceptional leverage because they have the practical background and the sophisticated tools to solve most network issues rapidly. This reduces immediate costs because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an array of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online consulting and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's remote service group to interface to your company's network remotely without violating network security.

Progent's powerful customer support database system maintains thorough documentation of all service that Progent's clients have received. Progent's authorized service personnel have access to the details of all help delivered to every client by every consultant. This archive of problems and fixes is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts can arrive at the best solutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Beverly Hills California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's online network support engineers possess credentials in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's engineers to address practically any emergency that may crop up in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To support customers with multi-operating system networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support Offered by Progent to clients in Beverly Hills include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy management, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the premier recognition for network consultants, and validates a person's networking skills at the master level. CCIEs can handle even the most difficult problems associated with network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value since their deep expertise allows them to fix even the most intractable problems quickly. In common instances, less experienced consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a CCIE so you can receive urgent support for serious network issues that are lowering worker efficiency but are outside the comfort zone of your local network service providers. Progent's CCIE support experts can connect to your network using sophisticated on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support professionals offer computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's qualified CISSP and ISSAP network security consultants offer a range of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Expertise
  Progent's Help Desk support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the money or time to assemble and manage an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.

  Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software to meet the unique needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk resources to deal with high-demand events such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk Call Center staff of veteran network experts provides your customers in Beverly Hills California rapid communication with an efficient support group with substantial experience delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's intent is to solve instead of merely annotate network issues.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Consulting Group provides remote professional engineering expertise and education in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can promote the imaginative components of Apple Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or integrating an audio/video production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Beverly Hills California online computer system monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent for your environment so that your network support is proactive rather than reactive. By spotting potential problems before they grow into downtime, automated monitoring can head off stressful and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by multiple OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.