For small and midsize companies in Beverly Hills California, Progent provides technical support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems rapidly. This reduces immediate expenses because service calls take up a smaller number of billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid situations where fast fixes somehow turn into substantial bills. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Remote Service Tools
Over the years, Progent has developed a collection of optimized tools and field-proven methodologies which promote the highest level of efficiency for online consulting and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's online support team to access your computer system without compromising network security.
Progent's powerful service database application includes thorough records for all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help delivered to every customer by any engineer. This history of issues and responses is structured as an easily exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to come up with optimal solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Beverly Hills California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive array of technologies. This wide range of IT skills enables Progent's engineers to resolve practically any crisis likely to take place in a small business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-operating system environments, Progent also provides access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services provided by Progent to companies in Beverly Hills include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. CCIEs can handle the most complex issues associated with network design, deployment, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a CCIE so you can get timely help for complex network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your computer system using advanced remote troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP security consultants can provide a range of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Beverly Hills California Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who don't have the budget to create an in-house Call Center but who require fast communication with an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk software to handle the special requirements of your company, or providing occasional phone support personnel to supplement your in-house Call Center group during unusually busy scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network experts gives your clients in Beverly Hills California quick assistance from a large support resource with years of background offering telephone-based support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a key driver of company efficiency, and Progent's aim is to fix rather than just annotate IT issues.
Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Office Project, Word, and MS Office Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the imaginative aspect of Macintosh environments by offering phone-based help support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Beverly Hills California remote network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they cause downtime, remote monitoring can ward off inconvenient and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by multiple OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services