For small and midsize companies in Beverly Hills California, Progent offers technical support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into major tabs. Progent's skill at disposing of problems efficiently translates into your company conserving money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of customized tools and proven processes that allow the maximum level of effectiveness for remote consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's network without compromising corporate security.
Progent's advanced service reporting application stores comprehensive histories describing all service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance provided to each client by every Progent consultant. This history of anomalies and fixes is structured as a quickly retrievable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the best solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Beverly Hills California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's phone-based consulting engineers possess credentials in an extensive array of disciplines. This broad range of capability allows Progent's engineers to tackle practically any problem that may occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To help customers with multi-OS environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based technical services Offered by Progent to clients in Beverly Hills include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network engineers, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues encountered in network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their broad experience permits them to solve the most difficult problems rapidly. In many instances, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so you can receive immediate support for serious network infrastructure issues that are hurting worker efficiency but are not within the experience of your local network service providers. Progent's Cisco CCIE consultants can connect to your computer system using sophisticated on-line support technology to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier remote service engineers can provide computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support including Microsoft Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your company to recover rapidly following a serious breach. Security support services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Beverly Hills California Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the money or time to support an internal Call Center but who need quick access to a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software products to address the special needs of your corporation, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to deal with demanding scenarios like software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology experts gives your workers in Beverly Hills California immediate access to a large technical support resource with years of experience providing telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to company success, and Progent's target is to resolve rather than simply record technical issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering support and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and Microsoft Excel. To find out more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative components of Apple Mac computing by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Beverly Hills California remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they expand into downtime, automated monitoring can ward off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services