UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small companies in Beverly Hills or anywhere in the state of California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISSP-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls take up fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your company spending less money.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of effectiveness for online engineering help and repair for small and midsize business IT networks. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's powerful service database system includes comprehensive records describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of all help rendered to each Progent client by every Progent engineer. This database of issues and solutions is organized as a readily searchable internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can arrive at optimal solutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Beverly Hills or anywhere in California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's phone-based consulting engineers offer certified skills in an extensive set of technologies. This breadth of IT skills enables Progent's engineers to address virtually any crisis likely to occur in a small business network. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to companies in Beverly Hills and anywhere in the state of California include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology including system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. CCIEs can handle even the most difficult issues encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs offer excellent cost-effectiveness because their deep expertise permits them to solve even the most complex problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Few support providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive urgent help for complex network infrastructure problems that are crippling worker productivity but are not within the comfort zone of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated remote support technology to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration consulting services, SharePoint 2019 planning and configuration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full range of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's qualified CISSP and ISSAP network security engineers can provide a range of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Help Desk support alternatives for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the resources to build and maintain an internal Call Center but who require fast response from a dependable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or revamping your existing one, identifying or modifying Call Center application software to address the unique demands of your corporation, or providing occasional online staff to work with your internal Call Center group to deal with high-demand situations such as software transitions, mass upgrades, or rolling out new business software.

  Progent's Call Center team of experienced information technology consultants gives your customers in Beverly Hills or anywhere in the state of California quick access to a reliable support group with years of background delivering telephone-based support and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's policy is to solve and not just record network issues.

• Applications Services: Education, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Group offers online professional consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To read additional information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac consultants can nurture the imaginative facets of Apple Mac systems by delivering remote help support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or integrating an audio/video post production studio.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Beverly Hills, or anywhere in the state of California, online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, system monitoring can ward off stressful and expensive service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate multiple platforms.

Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.

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