UNIX, Linux, Solaris, and Apple Mac OS X Support

For small businesses in Beverly Hills California, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls take up a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where quick repairs somehow turn into substantial bills. Progent's skill at solving problems efficiently translates into your business spending less cash.

Progent's Remote Support Technologies
Over the years, Progent has developed a collection of customized tools and proven methodologies that allow the highest level of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.

Progent's powerful technical support reporting system stores detailed histories of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance rendered to each Progent customer by any engineer. This database of issues and fixes is structured as a quickly retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other vast technical support databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Beverly Hills California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online support experts offer certified skills in an extensive array of technologies. This broad scope of IT skills enables Progent's consultants to manage practically any problem that may crop up in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.

To help customers with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based support services available from Progent to companies in Beverly Hills include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks based on leading versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco CCIE certification is the top accreditation for networking professionals, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value because their deep experience permits them to solve even the most difficult problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Few service organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast telephone contact with a CCIE so you can receive immediate support for complex network issues that are crippling business productivity but are beyond the scope of your regular network service providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system via sophisticated on-line support technology to perform fast, safe, and economical analysis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

• Authorized Windows Experts
  Progent's Microsoft-premier remote service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad array of online PC desktop consulting and support services including Microsoft Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Services
  Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the money or time to create an internal Help Desk but who want quick access to an effective Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk software to handle the particular requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center team during high-demand scenarios such as software transitions, major upgrades, or installing brand new applications.

  Progent's Help Desk staff of seasoned network experts offers your computer users in Beverly Hills California instant communication with a reliable technical support resource with extensive experience providing phone support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a significant enabler of business success, and Progent's target is to fix instead of merely record technical problems.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff provides online advanced engineering support and education in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Project, MS Office Word, and Microsoft Office Excel. To learn more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can nurture the creative facets of Macintosh computing by offering phone-based help services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.

  Remote Network Monitoring Support
  Progent offers companies in Beverly Hills California online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By spotting looming issues before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.