UNIX, Linux, Sun Solaris, Mac OS X Consulting

For small companies in Beverly Hills California, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to solve the majority of network problems quickly. Efficient support lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management.

Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to many remote service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast solutions somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently results in your business spending less money.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and repair for small business computer networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's online support team to link to your system without breaching network security.

Progent's sophisticated service reporting application keeps extensive histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of services provided to each customer by any Progent consultant. This database of anomalies and solutions is organized as a conveniently accessible proprietary database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online service experts are able to arrive at optimal resolutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Beverly Hills California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's online consulting professionals offer advanced credentials in a comprehensive array of disciplines. This wide range of capability permits Progent's consultants to manage almost any emergency that may occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To support clients with multi-OS environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services Offered by Progent to clients in Beverly Hills include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE credential is the highest recognition for network engineers, and validates an individual's networking skills at the master level. CCIEs know how to handle the most complex problems associated with network design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value since their broad experience enables them to fix even the most difficult problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so you can get immediate support for severe network problems that are lowering business efficiency but are not within the experience of your ordinary network service personnel. Progent's CCIE engineers can interface to your computer system using sophisticated on-line support technology to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Authorized Windows Expertise
  Progent's Microsoft-premier online service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of technology support services such as Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of online PC desktop support services including Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection services that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover quickly following a damaging penetration. Security solutions available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the budget to create an in-house Call Center but who need quick response from an efficient Help Desk with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software to address the unique demands of your corporation, or providing temporary phone support staff to work with your in-house Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or rolling out brand new business software.

  Progent's Call Center staff of seasoned network consultants provides your customers in Beverly Hills California rapid contact with a reliable network service group with substantial experience delivering phone consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a crucial contributor to business success, and Progent's policy is to resolve and not simply annotate IT issues.

• Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team can supply remote professional consulting support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac consultants can support the artistic facets of Apple Mac computing by offering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or integrating an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Beverly Hills California remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By detecting possible trouble spots before they evolve into network outages, automated monitoring can minimize disruptive and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.