UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize companies located in Beverly Hills California, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most information system issues quickly. Efficient support lowers immediate costs since service calls take up a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. In contrast to many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick fixes manage to end up as substantial bills. Progent's penchant for dealing with problems efficiently results in your company conserving money.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that allow the highest level of effectiveness for remote help and repair for small company information systems. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to interface to your company's system without violating network security.

Progent's advanced service database system stores comprehensive documentation describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance provided to every Progent customer by every Progent engineer. This database of issues and fixes is stored as an easily retrievable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Beverly Hills California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's online support engineers offer certified skills in an extensive array of technologies. This broad scope of IT skills permits Progent's engineers to tackle almost any problem that may crop up in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support businesses with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to small businesses in Beverly Hills include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can provide emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most difficult challenges surrounding network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent value because their deep expertise permits them to fix even the most intractable problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get immediate help for complex network problems that are crippling business productivity but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE support experts can interface to your environment by means of state-of-the-art on-line troubleshooting technology to provide quick, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

• Authorized Windows Expertise
  Progent's Microsoft-premier online support professionals can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support including Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of online PC desktop support including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified System Security Specialists
  Progent's certified CISM and CISSP security consultants can provide a variety of security services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your company to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the resources to build and maintain an internal Call Center but who require quick response from an effective Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or modifying Call Center software to address the unique requirements of your company, or providing temporary online staff to supplement your internal Help Desk group to deal with unusually busy scenarios like software transitions, mass updates, or installing new applications.

  Progent's Call Center team of veteran information technology consultants gives your computer users in Beverly Hills California instant assistance from an effective technical support resource with substantial experience offering telephone-based help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's target is to resolve and not just annotate network issues.

• Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Group offers remote advanced consulting expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac professionals can nurture the creative elements of Macintosh computing by offering remote help services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent offers businesses in Beverly Hills California online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your IT support is proactive and automated. By exposing possible issues before they expand into network outages, system monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.