For small and midsize companies in Beverly Hills or anywhere in California, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to solve most network issues quickly. Efficient support reduces direct expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for handling technical issues quickly results in your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested processes that ensure the highest level of efficiency for online consulting and troubleshooting for small company IT networks. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to connect to your company's network without violating system security.
Progent's advanced technical support reporting system stores thorough documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support provided to every client by any consultant. This database of anomalies and fixes is organized as a conveniently accessible support knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's remote service experts can come up with the best solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Beverly Hills or anywhere in California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online technical service professionals possess credentials in a comprehensive array of disciplines. This wide range of capability allows Progent's consultants to tackle almost any crisis likely to crop up in a small or midsize company network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help customers with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to clients in Beverly Hills and anywhere in the state of California include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as system architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn problems associated with network design, deployment, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs are an exceptional value because their depth of experience permits them to fix even the most complex problems quickly. In common instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can get timely support for complex network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced on-line support technology to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN products.
Certified Windows Support
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support services including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to clean up quickly after a damaging penetration. Security services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting solutions include:
How Your Beverly Hills Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are ideal for small businesses who lack the budget to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk software to address the particular demands of your corporation, or adding temporary online staff to reinforce your in-house Call Center group to deal with demanding events like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants offers your clients in Beverly Hills or anywhere in the state of California immediate contact with a dependable support group with substantial background providing phone help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a significant enabler of business efficiency, and Progent's intent is to fix instead of merely annotate IT issues.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced engineering support and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Office Excel. For more about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic facets of Macintosh computing by providing remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Beverly Hills, or anywhere in the state of California, remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By exposing possible problems before they expand into crashes, system monitoring can minimize disruptive and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services