UNIX, Linux, Solaris, and Apple Mac OS X Consulting

For small and midsize companies located in Beverly Hills California, Progent provides support for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers immediate costs since service calls take up a smaller number of chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where fast repairs somehow turn into major tabs. Progent's penchant for handling problems efficiently translates into your business saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's remote service group to link to your company's network without compromising corporate security.

Progent's powerful customer support reporting application keeps extensive histories describing all service that Progent's customers have received. Progent's team service personnel have access to the details of all help provided to each client by every consultant. This history of trouble tickets and fixes is stored as an easily accessible internal database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote service specialists can arrive at the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Beverly Hills California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online support engineers have advanced credentials in a comprehensive set of technologies. This broad range of technical skills allows Progent's consultants to address virtually any problem likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote technical services Offered by Progent to clients in Beverly Hills include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide array of computer technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems within UNIX/Linux networks powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a person's network technology skills at the master level. Cisco CCIEs can resolve even the most complex challenges surrounding network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can get urgent help for serious network issues that are hurting business efficiency but are not within the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

• Certified Windows Support
  Progent's Microsoft-premier remote service engineers can deliver computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a full range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

• CISSP and ISSAP Premier System Security Consultants
  Progent's certified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover rapidly after a serious breach. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Services
  Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small companies who lack the money or time to assemble and manage an internal Help Desk but who require fast access to an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Call Center consulting support can support you in establishing an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk application software to meet the unique requirements of your company, or providing temporary online staff to work with your in-house Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out new business software.

  Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Beverly Hills California fast contact with a reliable technical support resource with extensive experience delivering phone help and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of company success, and Progent's goal is to resolve and not merely document IT issues.

• Applications Support: Training, Development, and Integration
  Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, MS Word, and MS Excel. To find out more information about Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac consultants can support the creative aspect of Apple Mac computing by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production facility.

  Online Network and Server Monitoring Support
  Progent offers businesses in Beverly Hills California online network and server monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your environment so that your network support is proactive and automated. By exposing possible trouble spots before they grow into network outages, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a combination of OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.