For small businesses in Beverly Hills or anywhere in California, Progent provides help for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated tools to solve most network issues rapidly. This lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that permit the maximum level of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your system without compromising corporate security.
Progent's highly evolved service reporting system stores thorough documentation describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support provided to each Progent client by any consultant. This history of anomalies and fixes is structured as a quickly exploitable support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's remote service experts are able to determine optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Beverly Hills or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's remote technical support professionals possess certified skills in an extensive set of disciplines. This broad range of capability allows Progent's engineers to manage practically any crisis that may crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To support businesses with mixed-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services available from Progent to companies in Beverly Hills and anywhere in the state of California include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of information technology including network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates a consultant's technical knowledge at the master level. CCIEs can handle even the most stubborn issues surrounding network design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise enables them to fix even the most difficult problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can receive urgent assistance for serious network infrastructure issues that are hurting worker efficiency but are not within the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-expert remote service professionals can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and ISSAP network security consultants offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a damaging penetration. Security services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Beverly Hills Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who don't have the budget to create an internal Call Center but who want fast access to a dependable Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Call Center can serve as an escalation option for complex network challenges, or be ready in hectic circumstances when your ordinary service providers are too busy.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Call Center software products to meet the unique demands of your company, or providing temporary online personnel to reinforce your in-house Help Desk resources to deal with demanding situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Beverly Hills or anywhere in the state of California immediate contact with an efficient support group with extensive background delivering phone support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a crucial contributor to company efficiency, and Progent's intent is to solve and not just annotate network problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. For more on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the imaginative components of Mac systems by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Beverly Hills, or anywhere in the state of California, remote network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into downtime, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services