Fast Online Help for Beverly Hills California Networks
Immediate Remote Technical Support for Beverly Hills NetworksFor businesses located in Beverly Hills California, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you actually get. Unlike many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's system remotely without compromising network security.

Progent's sophisticated customer support reporting application stores comprehensive documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of services delivered to each client by any engineer. This archive of problems and repairs is stored as an easily exploitable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.

Online support services offered by Progent to customers in Beverly Hills California include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and fast recovery of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a unit that only you have and that is accessed using a separate network channel. A wide range of devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to deal with unusually busy events like software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of experienced information technology experts offers your computer users in Beverly Hills California instant contact with a reliable support group with extensive experience providing phone consulting and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a major enabler of company performance, and Progent's policy is to solve rather than simply record technical issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Beverly Hills California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by a mix of OS platforms.
How Your Beverly Hills Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Beverly Hills California, Progent's online network support specialists can provide expert and cost-effective IT help whenever your business has to have it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Beverly Hills business has a regular freelance support technician or employs an in-house IT staff that can handle the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with sudden system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Beverly Hills California
Progent's online network troubleshooting services enable your Beverly Hills business to have the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in Beverly Hills California, nearby computer support resources, whether represented by freelance consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local support people. In these cases, Progent's on-call service professionals offer an easy, fast, and affordable way to augment your regular resources and to convey valuable knowledge to increase your ability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants carry less overhead than big consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to go without help during an IT crisis. As your company expands, system unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an IT system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly designed systems require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture able to offer the solid foundation to meet current business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a network engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, refined remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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