Fast and Affordable Online Troubleshooting for Beverly Hills Networks
Immediate Remote Help for Beverly Hills SystemsFor companies located in Beverly Hills or anywhere in California, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools required to solve most information system issues rapidly. This lowers direct costs because solutions use up minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into big tabs. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's network without violating system security.

Progent's advanced service database application keeps thorough documentation of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to each client by any Progent consultant. This history of problems and responses is stored as a quickly exploitable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine the best resolutions quickly.

Remote support offered by Progent to clients in Beverly Hills and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. The ProSight line of outsourced network management services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the resources to create an internal Help Desk Call Center but who require quick response from an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle complex network challenges, or be available in those circumstances when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center team of experienced information technology experts gives your customers in Beverly Hills or anywhere in the state of California instant contact with a large technical support group with substantial experience providing telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a key contributor to company efficiency, and Progent's intent is to solve and not merely document IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Beverly Hills, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating possible issues before they grow into downtime, remote monitoring can head off disruptive and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a combination of platforms.
How Your Beverly Hills Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Beverly Hills or throughout the state of California, Progent's phone-based network support specialists are ready to provide professional and cost-effective system help the instant your company requires it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Beverly Hills organization deals with a regular freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve sudden network crises or especially tough integration problems.

Details of Progent's Remote Network Support for Beverly Hills
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Beverly Hills or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each customer. The practice of detailing and organizing service records allows more efficient service and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.