Immediate Online Troubleshooting for Beverly Hills Information Networks
Fast Remote Help for Beverly Hills SystemsFor businesses in Beverly Hills or anywhere in the state of California, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology required to solve most network issues quickly. This lowers immediate expenses because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially important for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where fast fixes somehow end up as major invoices. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and proven processes that allow the highest degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your system remotely without compromising network security.

Progent's powerful technical support database system includes thorough documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance delivered to every customer by any engineer. This history of trouble tickets and resolutions is organized as an easily searchable support database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other extensive support databases and allow quick access to vendors' in-house engineering staff so Progent's online consulting specialists can find optimal solutions in the least time.

Remote services provided by Progent to customers in Beverly Hills and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants offers your customers in Beverly Hills or anywhere in the state of California immediate contact with a large support resource with extensive experience offering telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's aim is to fix rather than merely document technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online advanced engineering support and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Beverly Hills, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your IT support is proactive and automated. By anticipating potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize stressful and costly information system crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support multiple OS platforms.
How Your Beverly Hills Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Beverly Hills or anywhere in the state of California, Progent's online network support engineers are ready to provide expert and affordable IT help the moment your business needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Beverly Hills office relies on a local independent consultant or maintains a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Beverly Hills
Progent's online IT consulting services allow your Beverly Hills company to have the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in Beverly Hills and throughout California, nearby computer service resources, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's online support experts offer an easy, fast, and economical solution to augment your regular help and to pass on valuable knowledge to increase your ability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although freelance service people carry less overhead than larger support companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your company expands, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an IT system implemented on a modest budget. Without a scalable framework, slap-dash fixes often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such badly designed systems need proper assessment, smart long-term planning, and wide IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical education to negotiate an ever more complex maze of product options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide variety of IT projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.