Onsite and Remote Computer Consulting and Troubleshooting

Fast and Affordable Remote Support for Beverly Hills California Computer Systems
For companies located in Beverly Hills California, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they have the practical background and have access to the advanced technology required to solve the majority of network problems quickly. Efficient support lowers direct expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick fixes manage to end up as substantial tabs. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and proven methodologies that promote the highest level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent's online support team can communicate with your company's computer system without compromising system security.

Progent's sophisticated service database system maintains extensive records for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance rendered to each Progent customer by every engineer. This history of issues and fixes is stored as a conveniently exploitable support knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient resolutions quickly.

Online technical support services available from Progent to companies in Beverly Hills California include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online support professionals can deliver computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Microsoft Access Programming, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade support and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle the most complex challenges associated with network planning, installation, maintenance, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to fix problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and remediation.

  Los Angeles Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
  

  Progent locations in Los Angeles Metro Area

  City	Address	Phone	Link
  Beverly Hills	468 N Camden Dr, #200 Beverly Hills, CA 90210 United States	(424) 354-0123	Beverly Hills Network Support Services
  Chatsworth	9410 Owensmouth Ave Chatsworth, CA 91311 United States	(818) 707-5399	Chatsworth Network Support Services
  Long Beach	3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States	(562) 314-4498	Long Beach Network Support Services
  Los Angeles	355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States	(213) 784-4494	Los Angeles Network Support Services
  Manhattan Beach	1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States	(310) 421-4766	Manhattan Beach Network Support Services
  Pasadena	1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States	(626) 243-2233	Pasadena Network Support Services
  Santa Monica	2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States	(424) 299-8822	Santa Monica Network Support Services
  Sherman Oaks	15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States	(818) 666-3781	Sherman Oaks Network Support Services
  Valencia	27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States	(661) 483-2111	Valencia Network Support Services

  
  
  

  Progent's CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help you to locate and quarantine infected servers and endpoints and guard clean assets from being penetrated. If your Beverly Hills system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can assist your Beverly Hills company to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security specialists have the broad selection of skills required to rebuild all critical components of a compromised network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business continuity experts.

• CISM and CISSP Premier Network Security Specialists
  Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to clean up quickly after a serious penetration. Security support services available from Progent include: thorough information security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a broad range of computer technologies such as network architecture, email systems, network and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can provide urgent online help resolving anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — SGI/Irix
  

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
  Progent's Co-managed Service Desk offers a seamless supplement to your corporate support group. End user access to the Help Desk, delivery of support, escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent whether incidents are taken care of by your internal IT support organization, by Progent, or by a combination. You have unrestricted versatility to extend or reduce your part of support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. To learn more about ProSight Shared Call Desk, visit ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

• Call Center Support
  Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

  Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Beverly Hills California quick access to a reliable technical support resource with extensive experience delivering phone consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's intent is to fix and not just document IT problems.

• Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Experts Group can supply online advanced consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring and Reporting Services
  Progent can deliver businesses in Beverly Hills California online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so that your network maintenance is proactive and automated. By anticipating emerging problems before they result in crashes, automated monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks powered by multiple operating systems.

Even if your Beverly Hills company deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with unexpected system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Beverly Hills California
Progent's remote technical help services allow your Beverly Hills company to realize the advantages of immediate, expert network support without the expense of managing an in-house IT staff. Your network will acquire greater strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:

• Convenient virtual expansion of your local IT resources
  With most businesses in Beverly Hills California, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can resolve typical network issues. On the other hand, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online service professionals offer a convenient, quick, and budget-friendly solution to supplement your regular resources and to convey useful knowledge to improve your capability to resolve future issues in-house.

• Less Dependence on Freelance Service Providers
  For network maintenance, smaller offices commonly rely on independent freelance service providers. Although independent service people carry less internal costs than larger service organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your network remains up and running.

• Create a Solid Foundation for Smooth Expansion
  Businesses often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such poorly built systems require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate downstream growth.

• Work with Problem Solvers Rather Than Product Sellers
  Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of technology options available for promoting business success and improving productivity. They do not need a network consultant who is trying to resell a specific vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

• Best Practices
  Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of network support, executing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to each client. The discipline of detailing and organizing support records results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

• Remote Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only support firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and costly service losses.