Immediate Online Technical Support for Beverly Hills California Computer Systems
Fast Remote Technical Support for Beverly Hills SystemsFor businesses located in Beverly Hills California, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. This reduces direct costs because solutions require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which permit the highest level of efficiency for online help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's computer system without violating corporate security.

Progent's proven technical support reporting system stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services delivered to each customer by any engineer. This database of anomalies and responses is organized as an easily exploitable support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions quickly.

Online support services offered by Progent to clients in Beverly Hills California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and rapid recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced network professionals provides your clients in Beverly Hills California quick communication with a reliable technical support group with substantial experience delivering phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a major enabler of company success, and Progent's goal is to fix and not just record network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Beverly Hills California remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating emerging problems before they result in downtime, remote monitoring can ward off disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple platforms.
How Your Beverly Hills Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Beverly Hills California, Progent's online computer support engineers are ready to provide effective and affordable system support whenever your company requires it. Over 20 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Beverly Hills office works with a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Beverly Hills California
Progent's online IT consulting services allow your Beverly Hills company to have the benefits of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most companies in Beverly Hills California, nearby computer support resources, whether made up of outside consultants or an in-house maintenance staff, can handle the majority of network problems. On the other hand, IT crises might strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these cases, Progent's on-call support specialists offer an easy, quick, and affordable solution to supplement your regular resources and to pass on valuable knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller companies commonly rely on individual freelance service providers. Although independent consultants have less overhead than larger support firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your business to wait for help during an IT crisis. As your business grows, system downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to make sure your network remains up and running.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems need careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. They hardly need a network engineer who is trying to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of network support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progent offers nationwide online technical support and troubleshooting services for companies who operate Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft Windows technology. Online technical support provides maximum return for your IT budget by extending user efficiency and shortening the time billed for network repair services. Sophisticated remote access technology and skilled service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and money by going to your location. In most of cases your IT problems can be remediated by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to assist you with the toughest network problems.

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