Fast and Affordable Online Troubleshooting for Beverly Hills California Computer Networks
For companies in Beverly Hills California, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you receive. In contrast to many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where quick repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested processes that allow the maximum level of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your computer system remotely without violating system security.
Progent's sophisticated technical support database system includes thorough records of the support that Progent's customers have been provided. Progent's staff consultants have access to the details of assistance provided to every customer by any Progent engineer. This history of issues and responses is structured as a conveniently accessible proprietary database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's online consulting experts are able to determine the most efficient solutions in the least time.
Remote support services offered by Progent to clients in Beverly Hills California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support engineers offer network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex issues occurring in network design, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco CCIEs offer excellent value since their broad experience allows them to resolve problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling selection of connectivity products by offering services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to clean up quickly after a damaging penetration. Security support services available from Progent include: in depth network security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide range of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Beverly Hills Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Call Center software products to handle the particular needs of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk resources to deal with demanding scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network consultants provides your clients in Beverly Hills California instant communication with a dependable support group with extensive experience delivering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a crucial enabler of business success, and Progent's aim is to fix rather than merely record technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Beverly Hills California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Beverly Hills California, Progent's online network support engineers can deliver expert and economical system help the instant your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to repair network problems quickly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Beverly Hills office relies on a regular freelance consultant or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network crises or especially complicated integration projects.
Benefits of Progent's Network Help for Offices in Beverly Hills California
Progent's remote support services enable your Beverly Hills company to realize the benefits of on-call, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most businesses in Beverly Hills California, local network service providers, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of network problems. However, major troubles might strike when your regular support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online service experts offer a convenient, fast, and affordable solution to augment your regular help and to transfer useful information to increase your ability to handle downstream issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your IT system is always available.
- Create a Solid Basis for Seamless Expansion
Organizations typically start with an information architecture created on a modest budget. Without a scalable framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed systems need proper assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the stable foundation to handle current business demands and ease future growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller offices need advice and technical education to negotiate an increasingly complicated maze of product options available for promoting business success and improving efficiency. These companies hardly need a computer engineer who is attempting to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended
solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.