Fast Online Troubleshooting for Beverly Hills California IT Networks
For organizations located in Beverly Hills California, Progent offers online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system issues quickly. This reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that allow the highest level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to link to your network remotely without breaching network security.
Progent's powerful technical support database application includes extensive records for the support that Progent's customers have received. Progent's team service personnel have the benefit of the records of assistance rendered to each Progent client by every consultant. This history of trouble tickets and fixes is organized as a quickly retrievable proprietary knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.
Online support services offered by Progent to customers in Beverly Hills California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs can resolve even the most complex challenges encountered in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs represent an excellent value since their depth of expertise enables them to solve problems quickly. In many cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment via state-of-the-art remote support technology in order to provide efficient, safe, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure products. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Access Points planning and integration services, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recover rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile communication; defending your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote help troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of important files/folders, applications, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Beverly Hills Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to meet the unique needs of your company, or adding temporary online personnel to work with your existing Help Desk Call Center group during unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology experts gives your customers in Beverly Hills California quick contact with a reliable support resource with years of experience delivering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a major driver of company success, and Progent's goal is to resolve rather than simply track IT problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Beverly Hills California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in network outages, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Beverly Hills California, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support the instant your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Beverly Hills business relies on a regular independent consultant or maintains an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to fix sudden network crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Businesses in Beverly Hills California
Progent's online technical help services enable your Beverly Hills organization to experience the benefits of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being more available, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most organizations in Beverly Hills California, nearby network service resources, whether consisting of independent consultants or an internal IT staff, can deal with the majority of network problems. However, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support experts provide a convenient, quick, and budget-friendly solution to supplement your local resources and to transfer valuable knowledge to increase your ability to resolve downstream issues locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller companies commonly depend on independent freelance service providers. While independent service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may require your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Expansion
Companies often start with an IT architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such badly built systems require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the stable foundation to handle critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business success and improving efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the front lines of network support, executing a wide range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.