Fast Remote Technical Support for Beverly Hills California Computer Networks
Immediate Phone Help for Beverly Hills SystemsFor businesses located in Beverly Hills California, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow end up as major bills. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to access your computer system without compromising system security.

Progent's powerful technical support database system maintains detailed documentation describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support delivered to each client by any Progent consultant. This archive of issues and fixes is organized as a quickly retrievable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit fast response from vendors' in-house engineering staff so Progent's remote service experts are able to determine the best resolutions in the least time.

Remote technical support services available from Progent to clients in Beverly Hills California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of veteran network experts offers your workers in Beverly Hills California instant contact with a large technical support group with extensive background providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's aim is to fix instead of merely report network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Beverly Hills California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By exposing looming issues before they expand into downtime, automated monitoring can head off stressful and costly information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a combination of platforms.
How Your Beverly Hills Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Beverly Hills California, Progent's online computer support engineers can deliver expert and affordable system help the moment your business has to have it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Beverly Hills business works with a local freelance consultant or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden system crises or particularly tough integration projects.

Features of Progent's Online Network Support for Beverly Hills California
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Beverly Hills California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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