Immediate Remote Support for Beverly Hills California Networks
Fast Online Support for Beverly Hills SystemsFor companies located in Beverly Hills California, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional leverage because they possess the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and repair for information networks of all sizes. Progent's online support team can interface to your environment remotely without violating network security.

Progent's advanced customer support reporting system stores detailed documentation describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of all help delivered to every client by every engineer. This database of problems and repairs is structured as an easily retrievable support database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the best solutions quickly.

Online technical support services provided by Progent to businesses in Beverly Hills California include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services designed to allow small and medium-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your specified IT management personnel and your assigned Progent technical consultant so potential problems can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools created to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, images, and virtual machines. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A broad range of devices can be used as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your internal support resources. User access to the Service Desk, delivery of support, escalation, ticket creation and tracking, efficiency metrics, and management of the service database are cohesive whether issues are taken care of by your core network support resources, by Progent's team, or by a combination. You have unrestricted versatility to expand or shrink your share of technical support work as circumstances demand. Progent provides startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Shared Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of experienced network experts offers your customers in Beverly Hills California rapid access to an efficient support group with years of experience delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to company productivity, and Progent's intent is to fix instead of merely annotate network problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Beverly Hills California online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting possible issues before they result in network outages, automated monitoring can head off disruptive and costly network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by multiple operating systems.
How Your Beverly Hills Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Beverly Hills California, Progent's online computer support specialists can provide expert and cost-effective system help whenever your organization needs it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Beverly Hills office has a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address unexpected network crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Beverly Hills California
Progent's remote network troubleshooting services allow your Beverly Hills company to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Beverly Hills California, local computer support resources, whether made up of outside consultants or a full-time IT staff, can resolve typical technical problems. However, IT crises can strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support people. In these cases, Progent's online service professionals provide an easy, quick, and economical way to augment your local resources and to pass on valuable knowledge to increase your ability to handle future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your business grows, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations typically begin with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to offer the stable foundation to meet current business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations need guidance and technical training to negotiate an ever more complex maze of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    Progent's Technical Response Center provides low-cost nationwide extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide extended hours phone support and remote secure network connection to troubleshoot and repair technical problems rapidly and affordably.

  • Work from Home Employees Beverly Hills Consulting and Support Services - VoIP Solutions Consulting Services Beverly Hills Remote Workforce VoIP Systems Assistance Beverly Hills

    • Contract Job Benefits for Microsoft Consultants
    Jobs Benefits for Home Based Network Professional

    Progent's compensation structure is built on contribution, so similar to being a freelance consultant, your earnings are entirely driven by your generated revenue. Certain of our support staff focus on quality of life and elect to work at a more relaxed pace, utilizing our flexible calendar to pursue individual enthusiasms such as hiking, car racing, snow boarding, surfing, vacations, or sharing private time with family and acquaintances. Other consultants use the opportunity to earn big dollars through lots of work and long days. Progent fully encourages either end of the spectrum plus any point in between.

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