Immediate Online Help for Beverly Hills California Networks
For businesses located in Beverly Hills California, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your network without breaching corporate security.
Progent's advanced technical support database system keeps comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance delivered to every Progent customer by every consultant. This history of trouble tickets and repairs is organized as a conveniently exploitable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Remote technical support services provided by Progent to companies in Beverly Hills California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to assist you company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve the most difficult problems encountered in network design, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to find solutions for problems quickly. In many instances, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest remote troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity products by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly after a serious breach. Security support services available from Progent include: thorough information security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad array of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Beverly Hills Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of seasoned network professionals provides your workers in Beverly Hills California rapid access to a reliable support group with substantial experience offering phone consulting and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a key driver of company performance, and Progent's goal is to resolve and not simply annotate technical problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting support and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Beverly Hills California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT support is proactive and automated. By exposing potential issues before they expand into full-scale emergencies, system monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of platforms.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Beverly Hills California, Progent's online network support specialists can provide expert and cost-effective system help the moment your organization needs it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix network problems rapidly while eliminating the cost and lost time associated with on-site support calls.
Even if your Beverly Hills office has a regular freelance support technician or employs a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected network emergencies or particularly complicated integration problems.
Details of Progent's Online Network Support for Beverly Hills California
Progent's phone support, remote repair, network security expertise, and system administration services give offices in Beverly Hills California the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Beverly Hills California and is also ideal for customers in more remote regions that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and requires no ongoing subscription fee for support services provided during normal business hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Development
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that address the special requirements of your company.
- Advanced Remote Access Tools
Protected online access permits Progent's support experts to observe precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise require a costly onsite service call. State-of-the-art online connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For organizations with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.