Immediate Remote Help for Beverly Hills Computer Networks
Urgent Phone Consulting for Beverly Hills NetworksFor organizations located in Beverly Hills or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This reduces immediate costs since service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where quick repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven processes which permit the highest degree of effectiveness for remote technical support and repair for information networks of any size. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.

Progent's powerful service database system maintains comprehensive documentation describing the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance rendered to every Progent client by every Progent engineer. This archive of trouble tickets and responses is organized as a conveniently exploitable internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service specialists are able to determine optimal resolutions quickly.

Remote technical support services available from Progent to clients in Beverly Hills and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Call Center software to meet the unique needs of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources during high-demand events like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network professionals offers your computer users in Beverly Hills or anywhere in the state of California fast assistance from a reliable technical support group with extensive background providing phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant enabler of business productivity, and Progent's target is to solve instead of just record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Beverly Hills, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
How Your Beverly Hills Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Beverly Hills or anywhere in the state of California, Progent's online network support engineers can deliver effective and economical system support the moment your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Beverly Hills company has a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Beverly Hills
Progent's online support, remote repair, network security expertise, and system administration services offer companies in Beverly Hills or anywhere in the state of California the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every client. The practice of detailing and organizing service records allows more efficient service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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