Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Immediate Online Technical Support for Beverly Hills Computer Systems
For organizations located in Beverly Hills or anywhere in the state of California, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of network issues rapidly. This lowers immediate expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to many online support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as big tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes that allow the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your computer system remotely without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive histories of the support that Progent's clients have been provided. Progent's staff engineers have access to the records of assistance rendered to every client by every Progent engineer. This database of issues and repairs is organized as a readily accessible support knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists can determine optimal solutions in the least time.
Online technical support services provided by Progent to customers in Beverly Hills and throughout the state of California include:
Authorized Windows Support
Progent's Microsoft-qualified remote support professionals can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve the most challenging problems occurring in network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent value because their broad experience allows them to fix problems rapidly. In many cases, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via the latest remote troubleshooting technology to perform quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's top-selling family of connectivity appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recover rapidly following a damaging breach. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Beverly Hills Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to create an internal Help Desk Call Center but who require fast access to an effective Help Desk with proficient phone support as well as the ability to escalate complex problems to advanced engineers.
Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software to meet the unique needs of your business, or providing temporary phone support personnel to reinforce your existing Call Center resources to deal with unusually busy scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology professionals offers your customers in Beverly Hills or anywhere in the state of California rapid assistance from a large support group with extensive background delivering telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a significant contributor to company success, and Progent's intent is to fix instead of merely record IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Beverly Hills, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer support is proactive and automated. By exposing emerging issues before they grow into downtime, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments powered by multiple OS platforms.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Beverly Hills or anywhere in the state of California, Progent's phone-based computer support specialists can provide professional and economical system help whenever your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Beverly Hills business works with a regular freelance consultant or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Online Computer Services for Beverly Hills
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Beverly Hills or throughout the state of California the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Beverly Hills and is also ideal for customers in more remote regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and asks for no monthly retainer for support services delivered during regular business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized specialists who have experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support in specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that meet the special requirements of your business.
- State of the Art Remote Connectivity Software
Protected remote access allows Progent's service experts to see exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and expert technicians together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each client. The practice of documenting and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.