Immediate Remote Help for Beverly Hills Computer Networks
For organizations located in Beverly Hills or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This reduces immediate costs since service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where quick repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven processes which permit the highest degree of effectiveness for remote technical support and repair for information networks of any size. Progent offers safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful service database system maintains comprehensive documentation describing the support that Progent's customers have received. Progent's staff engineers have access to the details of assistance rendered to every Progent client by every Progent engineer. This archive of trouble tickets and responses is organized as a conveniently exploitable internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service specialists are able to determine optimal resolutions quickly.
Remote technical support services available from Progent to clients in Beverly Hills and throughout the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers offer network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn challenges occurring in network infrastructure design, integration, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software updates. CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology to perform efficient, safe, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances by providing consulting services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad range of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Beverly Hills Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Call Center software to meet the unique needs of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources during high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of veteran network professionals offers your computer users in Beverly Hills or anywhere in the state of California fast assistance from a reliable technical support group with extensive background providing phone consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant enabler of business productivity, and Progent's target is to solve instead of just record technical issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Beverly Hills, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By exposing possible trouble spots before they grow into crashes, proactive monitoring can avoid inconvenient and costly service crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Beverly Hills or anywhere in the state of California, Progent's online network support engineers can deliver effective and economical system support the moment your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost time associated with on-site support visits.
Even if your Beverly Hills company has a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Services for Beverly Hills
Progent's online support, remote repair, network security expertise, and system administration services offer companies in Beverly Hills or anywhere in the state of California the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Beverly Hills and is also ideal for networks in geographic regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone help and requires no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings include technology integration, Microsoft Exchange consulting, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Development
Amazon MWS Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that fit the specific needs of your business.
- Sophisticated Online Access Tools
Secure remote access allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand a costly personal service call. Effective online access software and experienced technicians together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained businesses whose clients need immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every client. The practice of detailing and organizing service records allows more efficient service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.