Immediate Online Technical Support for Beverly Hills California Information Networks
For companies in Beverly Hills California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to solve most network issues quickly. Efficient support reduces direct expenses because service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to connect to your network remotely without violating system security.
Progent's proven customer support database application maintains comprehensive records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services provided to every Progent client by any engineer. This history of issues and resolutions is organized as a conveniently accessible support database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's online consulting specialists can find optimal solutions quickly.
Online technical support services available from Progent to customers in Beverly Hills California include:
Certified Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to help your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging problems surrounding network planning, installation, administration, security, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs offer excellent value because their depth of expertise enables them to solve problems quickly. In many cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure appliances. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly after a serious penetration. Security services available from Progent include: comprehensive data security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Beverly Hills Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk team of experienced network experts provides your workers in Beverly Hills California quick access to a reliable network service resource with extensive experience delivering telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's intent is to fix instead of simply track IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Beverly Hills California remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a variety of OS platforms.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Beverly Hills California, Progent's online network support engineers can provide effective and cost-effective IT help the instant your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Beverly Hills company has a regular freelance consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Network Support for Beverly Hills California
Progent's online help, remote repair, network security expertise, and network management services give companies in Beverly Hills California unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Beverly Hills California and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and requires no periodic subscription fee for services delivered during regular business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services include system integration, MS Exchange consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that fit the unique needs of your business.
- Advanced Remote Access Tools
Protected online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise require an expensive personal visit. Cutting-edge remote access tools and expert engineers together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and remote network analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.