Immediate Remote Support for Beverly Hills California Networks
For companies located in Beverly Hills California, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage because they possess the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor repairs manage to turn into large invoices. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and repair for information networks of all sizes. Progent's online support team can interface to your environment remotely without violating network security.
Progent's advanced customer support reporting system stores detailed documentation describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of all help delivered to every client by every engineer. This database of problems and repairs is structured as an easily retrievable support database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the best solutions quickly.
Online technical support services provided by Progent to businesses in Beverly Hills California include:
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Authorized MS Windows Support
Progent's Microsoft-premier online support professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of technology support services such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist you business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 11 planning and migration assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
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Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult challenges occurring in network design, installation, administration, compliance, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional value since their broad experience allows them to fix problems rapidly. In many instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via sophisticated remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
City |
Address |
Phone |
Link |
Beverly Hills |
468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 |
Beverly Hills Network Support Services |
Chatsworth |
9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 |
Chatsworth Network Support Services |
Long Beach |
3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 |
Long Beach Network Support Services |
Los Angeles |
355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 |
Los Angeles Network Support Services |
Manhattan Beach |
1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 |
Manhattan Beach Network Support Services |
Pasadena |
1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 |
Pasadena Network Support Services |
Santa Monica |
2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 |
Santa Monica Network Support Services |
Sherman Oaks |
15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 |
Sherman Oaks Network Support Services |
Valencia |
27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 |
Valencia Network Support Services |
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking appliances. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting help, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help you to identify and isolate infected devices and protect clean assets from being penetrated. If your Beverly Hills network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Beverly Hills organization to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security specialists have the broad selection of skills required to reconstruct all vital facets of a compromised system rapidly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and business restoration expertise.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate quickly after a damaging breach. Security support services offered by Progent include: thorough information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers expert online support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services designed to allow small and medium-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your specified IT management personnel and your assigned Progent technical consultant so potential problems can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time reporting tools created to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, images, and virtual machines. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A broad range of devices can be used as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Shared Call Center Services
Progent's Co-managed Help Desk Service offers a transparent supplement to your internal support resources. User access to the Service Desk, delivery of support, escalation, ticket creation and tracking, efficiency metrics, and management of the service database are cohesive whether issues are taken care of by your core network support resources, by Progent's team, or by a combination. You have unrestricted versatility to expand or shrink your share of technical support work as circumstances demand. Progent provides startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and education.
For details about ProSight Shared Support, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
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Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of experienced network experts offers your customers in Beverly Hills California rapid access to an efficient support group with years of experience delivering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to company productivity, and Progent's intent is to fix instead of merely annotate network problems.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Beverly Hills California online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By detecting possible issues before they result in network outages, automated monitoring can head off disruptive and costly network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by multiple operating systems.
How Your Beverly Hills Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Beverly Hills California, Progent's online computer support specialists can provide expert and cost-effective system help whenever your organization needs it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Beverly Hills office has a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address unexpected network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Companies in Beverly Hills California
Progent's remote network troubleshooting services allow your Beverly Hills company to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your on-site support resources
With most offices in Beverly Hills California, local computer support resources, whether made up of outside consultants or a full-time IT staff, can resolve typical technical problems. However, IT crises can strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support people. In these cases, Progent's online service professionals provide an easy, quick, and economical way to augment your local resources and to pass on valuable knowledge to increase your ability to handle future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller companies often depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup personnel may force your business to go without help during an emergency. As your business grows, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations typically begin with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to offer the stable foundation to meet current business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller organizations need guidance and technical training to negotiate an ever more complex maze of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.