Fast Online Troubleshooting for Beverly Hills Computer Networks
For organizations located in Beverly Hills or anywhere in the state of California, Progent offers remote support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve most information system issues quickly. This reduces immediate costs because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where fast solutions somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the highest degree of efficiency for online technical support and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's computer system without breaching corporate security.
Progent's powerful technical support database application stores detailed histories for all support that Progent's clients have received. Progent's authorized consultants have access to the records of assistance rendered to each customer by every Progent consultant. This archive of anomalies and repairs is organized as a readily searchable support database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal solutions quickly.
Online technical support services offered by Progent to clients in Beverly Hills and anywhere in the state of California include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can deliver network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your business to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs provide excellent value since their deep experience enables them to fix problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of infrastructure devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security services to enhance the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to recover quickly following a serious breach. Security services available from Progent cover in depth information security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote help resolving problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Beverly Hills Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the budget to assemble and manage an in-house Call Center but who require quick communication with an efficient Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent reinforcement of your current Call Center team. Progent's Virtual Help Desk can serve as a an escalation option to resolve the most difficult technical challenges, or be available in overflow instances when your ordinary service providers are too busy.
Progent's Help Desk team of seasoned network experts provides your computer users in Beverly Hills or anywhere in the state of California fast access to a reliable technical support group with years of background delivering telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a crucial driver of company success, and Progent's target is to fix instead of simply record technical problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering support and training in special application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Beverly Hills, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so that your computer support is proactive and automated. By detecting potential issues before they cause crashes, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Beverly Hills or throughout the state of California, Progent's phone-based network support engineers can deliver professional and economical IT help the instant your company requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Beverly Hills office relies on a regular independent consultant or employs a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or particularly tough integration problems.
Advantages of Progent's Network Help for Companies in Beverly Hills
Progent's remote network troubleshooting services allow your Beverly Hills company to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being increasingly reliable, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most companies in Beverly Hills and throughout California, nearby network support resources, whether consisting of freelance consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and economical way to augment your regular help and to convey useful information to increase your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For network support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Companies often start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure that can offer the stable foundation to meet vital business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations need advice and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not just expert technical capability, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.