Fast and Affordable Online Help for Beverly Hills IT Networks
Urgent Online Technical Support for Beverly Hills SystemsFor businesses located in Beverly Hills or anywhere in the state of California, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they possess the real-world experience and have access to the sophisticated technology required to resolve most information system issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where quick repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which permit the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your network without violating network security.

Progent's powerful customer support reporting application keeps thorough documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of support delivered to every Progent client by every consultant. This database of anomalies and solutions is structured as a readily accessible support knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists are able to find the best solutions in the least time.

Online services available from Progent to businesses in Beverly Hills and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology experts provides your clients in Beverly Hills or anywhere in the state of California instant communication with a reliable network service group with years of background providing telephone-based support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company performance, and Progent's target is to fix instead of simply annotate IT problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Beverly Hills, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your IT support is proactive rather than reactive. By detecting emerging problems before they evolve into network outages, remote monitoring can head off stressful and expensive network failures. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple platforms.
How Your Beverly Hills Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Beverly Hills or anywhere in the state of California, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support the instant your business requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Beverly Hills business deals with a regular independent consultant or maintains an in-house organization that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Beverly Hills
Progent's online support services allow your Beverly Hills organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive added strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Beverly Hills or anywhere in California, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call support specialists give you a convenient, quick, and budget-friendly way to augment your local help and to convey useful information to increase your ability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance service providers. While independent service people carry less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to go without assistance during an emergency. As your network expands, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve support experts to make sure your network is always available.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure able to provide the stable foundation to handle vital business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical training to navigate through an increasingly complex maze of product options available for accelerating business success and improving productivity. These companies hardly need a network consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.