Expert Online Troubleshooting for Billings, Montana Small Business Computers from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by major IT service firms. Many small companies allow themselves to become excessively reliant on freelance engineers or small consulting firms who don't have the size or extensive knowledge to respond quickly or efficiently to technical emergencies. Other small businesses resort to mass-market service providers staffed with personnel able to provide standardized solutions to common problems but who do not have the experience and versatility to handle the variety of environments and absence of standards typical of small company IT systems.
Progent's time-tested approach to providing low-cost and effective technical support to small companies has made Progent one of the premier Microsoft-certified IT service firms in the country. Progent has provided remote support to businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Office Networks in Billings, Montana
Progent's team of certified experts offers assistance for all aspects of information systems used by companies of any size. Technologies served by Progent in Billings include:
Service Delivery Alternatives for Billings, Montana Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's model for delivering network support is built on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for a range of network service delivery options that include remote repairs, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progent's Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software problems without the expense or delay of in-person service calls. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services.
- Help Desk Co-management Services
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, network security engineering, high availability it system consulting, server virtualization solutions, plus configuration, programming and training for business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, longer term projects such as customizing a legacy MRP system to a modern Microsoft Dynamics 365 package, database application programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like data restoration and malware cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can assist small and medium-size companies to plan, configure and troubleshoot the infrastructure needed to support a remote workforce. Areas of infrastructure where Progent's consultants can deliver assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure support services for at-home workers, go to infrastructure support services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Billings, Montana Businesses
Progent's size, depth of information technology skill, and experience with corporate network consulting enable small companies to avoid the pitfalls related to excessive reliance on small support organizations or individual engineers.
Working with Progent's Experts allows your small business to:
- Avoid Over Dependence on Individual Consultants
For network services, smaller companies often depend excessively on individual engineers. Though individual service providers have lower overhead than more substantial IT service organizations and can typically charge apparently lower rates, freelancers are sometimes unable to react quickly to critical problems. If an independent consultant is busy with another customer, sick, on travelling, or in training, the lack of backup staff may force your business to go without help during a crisis. As your company grows, network unavailability or problems with critical applications get more costly. The money you thought you were conserving on an independent consultant can evaporate fast due to lost productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a big consulting group to depend on for help forces them to learn with the meter running while your organization winds up with the bill for their continuing training.
- Gain Access to Experts in Sophisticated IT Issues
Many small service firms or freelance consultants who concentrate on small business IT support are capable of delivering routine solutions but don't have the seasoning to work efficiently with complicated network environments that have mixed platforms, many sites, VoIP implementations, remote clients, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are characteristically complex, integration issues require in-depth knowledge in many technical areas, and achieving a high level of stability, availability, and protection calls for enterprise-proven best practices.
- Create a Firm Foundation for Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of ad hoc repairs commonly get thrown onto of a weak foundation. As a company grows, stability and scalability issues can undermine the success of the business. These environments require proper evaluation, smart business analysis, and in-depth experience to upgrade to a network environment that can act as the solid basis to meet critical business requirements and ease downstream expansion.
- Partner with Solution Consultants, Not Product Resellers
Small companies need guidance and education to navigate through an ever more complicated maze of technology options offered for accelerating business growth and enhancing efficiency. They do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to align technical support services with the genuine interests of customers. Combining network support and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a small business.
In case your Billings, Montana business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).