Professional Online Support for Billings, Montana Networks from Microsoft Certified Engineers
Small companies have traditionally been underserved by large IT service organizations. Some small companies allow themselves to grow excessively reliant on freelance consultants or small consulting organizations who lack the size or broad knowledge to respond quickly or effectively to technical crises. Still other small companies turn to giant support providers staffed with technicians able to provide standardized fixes for common problems but who do not have the experience and technical scope to deal with the diversity of configurations and absence of standards typical of small business information systems.
Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has provided remote support to businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to help your company to plan and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Billings, Montana Business Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco CCIE networking consultants and Apple accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Billings, MT businesses for a wide array of computer technologies including:
Service Delivery Options for Billings, Montana Companies
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, consistent follow-through, and strict cost control for an array of network service delivery options that include online troubleshooting, in-person support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's IT consultants allows them to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online network support services.
- Onsite Service
Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small businesses the best of both worlds: on-premises support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network security engineering, non-stop network consulting, virtualization strategies, plus integration, customization and training for business programs such as financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as office moves and major software migrations, longer term initiatives such as upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus removal.
- Infrastructure Expertise for an At-Home Workforce
Progent can assist small and mid-size businesses to design, implement and debug the infrastructure required for at-home workers. Aspects of infrastructure for which Progent's experts offer guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet connections. For information about Progent's infrastructure consulting expertise for an at-home workforce, go to network infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to another support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote support services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you�re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for IT data security and incident reporting.
The scope and depth of Progent's consulting staff bring a unique set of advantages to clients wishing to increase the productivity of their IT network within a realistic budget. These advantages include:
- Best Practices
Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, executing a wide range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven methods for solving actual IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major invoices for fast solutions. An additional benefit of granular billing is that you won't be inclined to allow incipient problems to fester until they grow into big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
Contact Progent
In case your Billings, Montana company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).