Billings, MT Online Support from World-class Network Service Experts
Progent's network troubleshooting services can provide your Billings, MT business budget-friendly and reliable support from Microsoft and Cisco certified technical professionals. By providing network consulting help when you need it, providing specialized knowledge for vital technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Billings, Montana business an affordable alternative for optimizing the productivity of small business information systems. Whether you have an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and safe information system and to benefit from quick access to the seasoned support ordinarily restricted to businesses who are able to set up a sizeable in-house IT organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network support group. Co-sourcing can save money and help meet schedules for big projects such as software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to help your company to design and implement a sensible cloud strategy.
Core Technologies Supported by Progent for Office Networks in Billings, Montana
Progent provides the support of certified experts for all aspects of network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Billings, Montana Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's model for providing IT support services is based on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of IT support delivery modes that include online repairs, onsite support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progent's Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.
- Onsite Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, refer to Online Help Desk Services.
- Shared Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, visit Progent's shared Help Desk services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus integration, programming and support for business applications such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended projects such as upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like data restoration and virus cleanup.
- Network Infrastructure Support Services for Telecommuters
Progent can help small and mid-size businesses to design, configure and debug the network infrastructure required for work-from-home employees. Areas of network infrastructure where Progent's consultants can deliver support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network planning and implementation, and reliable Internet access. For details about Progent's network infrastructure expertise for at-home workers, go to infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for customers to transfer to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of network security and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and government regulations for IT information protection and reporting.
The breadth and size of Progent's consulting team bring a powerful set of advantages to customers wishing to increase the business value of their information network within an affordable budget. These benefits include:
- Best Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, in the trenches of network support, executing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for repairing real-world IT problems efficiently.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big bills for quick fixes. Another benefit of by-the-minute billing is that you are less inclined to permit incipient issues to stay unaddressed until they grow into big ones.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to every client. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house support personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Billings, Montana company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).