Expert Remote Service for Billings, Montana Networks from World-class Consultants
Small businesses have typically been ignored by large IT support firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small support firms who don't have the size or comprehensive knowledge to respond promptly or effectively to technical crises. Still other small companies turn to mass-market support providers that employ technicians taught to offer standardized solutions to ordinary issues but who are missing the background and technical scope to handle the diversity of configurations and lack of standards typical of small business IT systems.
Progent's proven approach to delivering low-cost and effective network support to small companies has made Progent one of the premiere Microsoft-certified IT service firms in the country. Progent has provided online help to small businesses in every state in the United States (See Progent's customer testimonials).
For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network support personnel. This can reduce expenses and help meet schedules for big projects like software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Business Networks in Billings, Montana
Progent provides the services of certified experts for all aspects of network technology deployed in small companies and local governments. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Billings, Montana Businesses
Progent offers a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and strict expense monitoring across a range of network support delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support services.
- On-site Service
Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Contact Center Services are intended for small and midsize companies who need fast and dependable access to a professional Help Desk with effective telephone support, remote repair capability, and enough technical strength for all needed escalation. Since smaller businesses usually have tight IT budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that business computer networks are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network design, virtualization solutions, plus integration, programming and support for business applications including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major software migrations, longer term projects like business reporting application development and support, database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater levels of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of hardware, system support, and network administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online support services to help companies of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help companies meet business standards and statutory requirements for network information protection and reporting.
The scope and size of Progent's consulting staff bring a powerful set of advantages to customers wishing to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, in the trenches of IT service, performing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT skills, but also a consultant with field-tested approaches for fixing actual IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size bills for quick fixes. An additional advantage of granular billing is that customers are not inclined to allow simple problems to fester until they become major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by every consultant to each customer. The discipline of detailing and organizing service records results in more effective service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small companies who work with independent service providers or who maintain in-house support staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Billings, Montana business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).