Expert Remote Service for Billings, Montana Networks from Certified Consultants
Small businesses have traditionally been ignored by large network service organizations. Many small companies allow themselves to grow excessively reliant on freelance engineers or small support firms who don't have the bandwidth or extensive skill sets to respond promptly or efficiently to network crises. Still other small businesses turn to giant service firms that employ technicians trained to offer by-the-numbers fixes for ordinary issues but who do not have the background and versatility to deal with the variety of environments and lack of standards that characterizes small company IT systems.
Progent's time-tested methodology for delivering affordable and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has delivered online support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For larger companies, Progent offers co-sourcing services to supplement the technical skills of your internal IT support personnel. This can save money and minimize technical risks for big projects such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified experts to assist your company to design and execute a sensible cloud strategy.
Key Practice Areas Supported by Progent for Companies in Billings, Montana
Progent's nationwide team of world-class experts provides support for virtually all aspects of network technology used by organizations of all sizes. Areas served by Progent in and around Billings include:
Service Delivery Alternatives Available for Billings, Montana Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is based on the Help Desk structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict expense monitoring for an array of network support delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and training for business programs including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended initiatives like business information application programming and support, database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems are regularly backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for customers to transfer to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Billings, Montana Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT support allow small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or individual engineers.
Working with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Freelance Support Consultants
For network services, small companies sometimes rely heavily on individual consultants. Though freelance service providers have lower expenses than more substantial IT service firms and can afford to bill apparently lower fees, they are often too busy to respond quickly to urgent situations. If a freelance consultant is occupied with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without assistance during a crisis. The more your company expands, network downtime or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent engineers confront new problems, the lack of a large engineering team to depend on for assistance requires them to train in place while your company winds up with the costs for their ongoing training.
- Gain Access to Expertise in Sophisticated IT Issues
The majority of smaller support organizations or independent consultants focused on small business IT consulting are capable of providing routine fixes but lack the seasoning to work efficiently with complex network configurations with mixed operating systems, many sites, Voice over IP systems, mobile clients, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for industry-proven processes.
- Create a Solid Foundation for Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Without a proper basis, a sequence of band-aid repairs often get thrown on top of a weak structure. As a business grows, stability and scalability issues can undermine the success of the business. These environments require thorough evaluation, smart business planning, and broad-based experience to migrate to an IT environment that will act as the reliable foundation to handle critical business requirements and ease future growth.
- Team with Solution Providers, Not Product Resellers
Smaller companies need guidance and insight to navigate through an increasingly complex array of technology options offered for accelerating growth and improving productivity. Businesses do not need a network engineer or service firm that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services exclusively. This allows Progent to align technical support with the real needs of customers. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being based on the actual requirements of a small business.
How to Contact Progent
In case your Billings, Montana company wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).