Affordable Computer Support from Microsoft and Cisco Certified Professionals for Businesses in Billings, MT
By offering world-class support whenever you need it, providing specialized expertise for critical applications, providing high-value services like virtual server hosting, invoicing only for help delivered, and charging no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your information network and cut support costs. Progent appreciates that network security, dependability, and performance are just as critical to small companies as to major corporations but that small companies don't have the leverage to invest heavily in information technology and in-house support staffs. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to provide the network support expertise your business needs whenever you need it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your business to design and execute your cloud strategy.
Key Technologies Serviced by Progent for Office Networks in Billings, Montana
Progent's group of industry certified support professionals offers support for all facets of network technology found in companies of all sizes. Areas supported by Progent in and around Billings include:
Support Delivery Options Available for Billings, Montana Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-through, and strict expense control for an array of network support delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair network issues without the cost or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's online computer support services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite support technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to a professional Help Desk with effective phone support, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses usually have tight IT budgets and can spare scant executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business information networks stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security consulting, high availability network engineering, virtual server solutions, plus configuration, programming and support for business applications including accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and major software migrations, longer term initiatives such as business reporting software development and support, relational database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and SQL Server to provide small and midsize businesses with greater levels of availability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for clients to transfer to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-certified security consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for IT data security and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique set of advantages to clients wishing to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of IT support, performing a wide variety of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for fast fixes. Another advantage of granular pricing is that clients won't be inclined to allow simple problems to stay unaddressed until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by each staff member to each client. The practice of detailing and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal IT personnel gain when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.
Learn more details about Progent's knowledge transfer services.
How to Contact Progent
If your Billings, Montana business wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).