Billings, MT Remote Help from World-class Computer Service Consultants
Progent's network technical support services can provide your Billings, MT business low cost and reliable support from enterprise-class technical professionals. By providing IT support service when you need it, offering advanced knowledge for key technologies, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent offers your Billings, Montana business an economical alternative for optimizing the business value of small-scale office networks. If you run a local system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for businesses to create and manage a reliable and secure IT network and to have fast availability of the seasoned consulting usually available only to businesses who are able to support a sizeable internal information technology staff.
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal network service personnel. This can cut costs and minimize technical risks for major IT initiatives like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your business to plan and execute your cloud strategy.
Core Products and Technologies Serviced by Progent for Businesses in Billings, Montana
Progent's nationwide team of world-class experts offers help for virtually all facets of network systems found in businesses of all sizes. Technologies served by Progent in Billings include:
Support Delivery Alternatives for Billings, Montana Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough service records, reliable follow-up, and tight cost control for an array of network service delivery modes that include online repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer support services.
- Onsite Service
Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site support visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtualization strategies, plus configuration, programming and training for small business programs including accounting, ERP, reporting, CRM, and productivity suites. Progent can help with short-term projects including site moves and massive software upgrades, longer term initiatives like management analytics application programming and customization, database software development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key applications such as Exchange and MS SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of availability and expandability but that is also easy for customers to migrate to a different service firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert remote consulting support to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Billings, Montana Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service firms or individual consultants.
Working with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Freelance Consultants
For IT support, small companies sometimes rely heavily on individual consultants. Although individual support providers carry lower overhead than more substantial support firms and can afford to charge nominally smaller rates, they are frequently too overworked to react rapidly to critical situations. If a freelance consultant is busy with different client, sick, on vacation, or in class, the absence of replacement personnel may force your business to wait for help during an emergency. The more your small business grows, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly because of lower output. Also, when independent engineers encounter new technologies, the unavailability of a large consulting team to rely on for assistance requires them to learn on the job while your business winds up footing the bill for their continuing education.
- Have Access to Certified Professionals in Complex Network Solutions
Many small support firms or independent consultants focused on small company network consulting are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated IT environments that have a variety of operating systems, many sites, Voice over IP implementations, mobile workers, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your company because big-company environments are inherently complicated, support issues require thorough knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for industry-proven processes.
- Build a Firm Foundation for Growth
Small businesses typically begin with a network cobbled together on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs commonly get thrown onto of a weak structure. As a business grows, stability and expandability problems can obstruct the productivity of the organization. These networks need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that will provide the solid foundation to meet current business needs and ease downstream expansion.
- Work with Solution Finders, Not Resellers
Small companies need direction and education to navigate through an increasingly complex maze of IT alternatives available for enabling growth and enhancing productivity. They do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise only. This allows Progent to match technical support services with the real interests of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the true requirements of a client.
Get in Touch with Progent
In case your Billings, Montana company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).