Affordable Network Help from Microsoft premier Consultants for Businesses in Billings, MT
By delivering world-class know-how whenever you require it, providing in-depth expertise for key business applications, offering innovative services such as virtual server hosting, billing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the business value of your information system and cut support costs. Progent recognizes that network security, reliability, and performance are just as critical to small businesses as to large corporations but that smaller organizations lack the leverage to invest heavily in computer networks and internal service groups. Progent's basic value proposition is that no IT support firm can equal Progent's ability to provide the network support expertise your business needs when you need it and at a cost you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network service personnel. This can cut costs and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Billings, Montana Business Networks
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco Premier CCIE networking consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Billings, MT businesses for a wide range of computer technologies such as:
Support Delivery Options Available for Billings, Montana Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and strict expense monitoring for a range of network service delivery alternatives that include online repairs, onsite support, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the expense or delay of on-premises support calls. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small businesses the optimal solution: onsite service professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection consulting, high availability network design, virtualization solutions, plus configuration, customization and support for business software including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database application development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like disaster recovery and virus cleanup.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and medium-size companies to plan, implement and troubleshoot the infrastructure needed to support remote workers. Aspects of network infrastructure where Progent's consultants can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and implementation, and robust Internet connections. For information about Progent's infrastructure consulting expertise for teleworkers, go to network infrastructure guidance for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is also convenient for clients to migrate to a different service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert online consulting support to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Billings, Montana Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT consulting allow small and midsize businesses to avoid the problems related to over reliance on small service firms or independent consultants.
Working with Progent allows your small business to:
- Prevent Excessive Dependence on Individual Consultants
For network support, smaller businesses sometimes depend excessively on freelance engineers. Though individual service engineers carry lower expenses than more substantial support firms and can typically charge nominally smaller rates, freelancers are sometimes spread too thin to react rapidly to urgent problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may force your business to go without assistance during a crisis. The more your company expands, system unavailability or problems with line-of-business applications become more costly. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lower productivity. In addition, when independent engineers confront new technologies, the unavailability of a large consulting group to rely on for assistance requires them to train in place while your business ends up footing the bill for their ongoing training.
- Have Access to Experts in Advanced IT Issues
The majority of small service firms or independent engineers specializing in small company network support may excel at providing routine solutions but don't have the seasoning to work cost-effectively with complicated IT environments that have mixed platforms, multiple sites, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large group of experts can be valuable to your company because enterprise networks are by nature complex, support problems demand thorough knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven processes.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid basis, a sequence of improvised repairs commonly get piled on top of a marginal structure. As a company grows, reliability and expandability problems can obstruct the productivity of the business. These environments need thorough assessment, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that can act as the reliable basis to meet current business needs and support future growth.
- Team with Solution Consultants, Not Resellers
Smaller businesses require direction and education to navigate through an increasingly complex maze of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting support with the genuine needs of customers. Combining IT support and product reselling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the actual needs of a customer.
Get in Touch with Progent
In case your Billings, Montana company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).