Fast, Affordable Online Network Technical Support for Billings, Montana Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support to clients who have small-business IT budgets. Progent has built a powerful service solution that features a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large team of engineers accredited in a broad range of technical disciplines, a Call Center operational model that maximizes responsiveness and ensures follow-through, a worldwide group of on-line service professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of certified consultants to assist your company to design and implement your cloud strategy.
Main Products and Technologies Supported by Progent for Office Networks in Billings, Montana
Progent offers the support of qualified experts for all facets of network technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Billings, Montana Companies
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Support Mechanism promotes fast support, comprehensive activity documentation, dependable follow-up, and strict cost monitoring across an array of network support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more details concerning Progent's remote network support services.
- On-site Service
Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to give small and midsize businesses the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and support for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site relocations and major software upgrades, longer term projects such as business analytics software development and customization, database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for network data security and incident reporting.
The breadth and size of Progent's consulting team offer a powerful set of benefits to companies trying to increase the business value of their information network within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the forefront of network service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for solving real-world network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for quick fixes. An additional benefit of by-the-minute pricing is that clients are not tempted to permit less critical issues to stay unaddressed until they grow into major problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Billings, Montana company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).