Immediate, Affordable Remote Computer Help for Billings, Montana Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to customers who have small-company budgets. Progent has built a unique service solution that includes a low-overhead, seamless virtual office network, custom remote repair tools, a large pool of engineers certified in a broad array of IT disciplines, a Help Desk service model that promotes efficiency and ensures follow-up, a global group of on-line support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the shortest time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can save money and minimize technical risks for big projects like software programming, business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to assist your business to plan and execute a sensible cloud strategy.
Key Technologies Supported by Progent for Billings, Montana Businesses
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco Certified CCIE networking consultants and Apple Computer certified consultants, Progent offers urgent assistance and affordable online consulting to Billings, MT small businesses for a broad range of information technologies such as:
Service Delivery Options for Billings, Montana Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, reliable follow-through, and strict cost control for a range of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix network issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to give small businesses the optimal solution: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more about how to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus configuration, customization and training for business programs such as accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and major software migrations, extended projects such as business analytics application programming and support, database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and virus removal.
- Application Server Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is possible using the type of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the top level of availability and scalability but that is in addition convenient for clients to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced online support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for IT information security and reporting.
The scope and size of Progent's engineering staff bring a unique array of benefits to organizations trying to maximize the productivity of their information network within a reasonable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the forefront of IT service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for fixing actual network problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for quick fixes. An additional benefit of granular invoicing is that your company are not inclined to permit minor problems to fester until they become major ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation given by each consultant to every customer. The discipline of documenting and archiving support activity allows more effective support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Small businesses who work with freelance service providers or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.
Read more details about Progent's knowledge transfer services.
If your Billings, Montana business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).