Billings, MT Online Support from World-class Network Troubleshooting Consultants
Progent's computer support services can provide your Billings, MT company affordable and consistent access to Microsoft and Cisco certified IT experts. By delivering IT consulting help when you require it, providing specialized expertise for line-of-business applications, delivering value-added services such as automated server monitoring, and invoicing only for support you use, Progent offers your Billings, Montana business an economical option for maximizing the productivity of small office networks. If you maintain an onsite datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and maintain a reliable and safe information system and to have quick availability of the skilled help usually available only to businesses who can support a large in-house information technology organization.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support personnel. This can save money and minimize technical risks for major projects like software design and development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your business to plan and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Business Networks in Billings, Montana
Progent provides the support of certified consultants for all aspects of information technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Billings, Montana Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Support Model promotes rapid response, thorough service records, reliable follow-through, and tight cost monitoring for an array of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most network problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need fast and dependable access to a professional Help Desk Call Center with efficient telephone assistance, remote repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can spare little executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business information systems stay up and running. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop network design, virtual server strategies, plus integration, programming and training for small business software including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and major system migrations, extended projects such as business reporting application development and support, relational database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the class of on-site data center that is practical for most small businesses. Because Progent uses the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also convenient for clients to transfer to a different support provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks common with small businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Billings, Montana Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting enable small businesses to avoid the pitfalls associated with over reliance on small support organizations or individual consultants.

Teaming with Progent allows your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, smaller businesses sometimes depend excessively on freelance engineers. Although individual support engineers carry lower overhead than more substantial IT service firms and can afford to charge apparently smaller rates, individuals are sometimes unable to react rapidly to critical problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the lack of replacement staff may require your company to go without assistance in case of an emergency. The more your small business grows, system downtime or problems with line-of-business applications get more expensive. The money you believed you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting group to depend on for assistance requires them to learn with the meter running while your organization ends up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    Many small support firms or independent engineers who concentrate on small business network consulting are capable of delivering routine fixes but lack the background to deal efficiently with complex IT configurations with mixed operating systems, many locations, Voice over IP implementations, remote workforces, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your business because enterprise environments are by nature complex, support issues require thorough knowledge in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of band-aid repairs often get piled onto of a weak structure. As a company evolves, reliability and expandability problems can undermine the productivity of the organization. Such environments need proper assessment, intelligent business planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid foundation to handle critical business requirements and ease future expansion.

  • Team with Solution Finders, Not Resellers
    Smaller companies need guidance and insight to navigate through an ever more complex array of IT alternatives offered for enabling business growth and improving efficiency. They do not need a network consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to align consulting support services with the real interests of clients. Combining network support and product selling can result in a conflict where the proposed solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.

How to Contact Progent
If your Billings, Montana business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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