Expert Online Technical Support for Billings, Montana Networks from World-class Consultants
Small companies have traditionally been ignored by major network service firms. Some small businesses permit themselves to become overly reliant on freelance consultants or small support firms who don't have the bandwidth or broad knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to giant service providers staffed with technicians taught to provide standardized fixes for common problems but who do not have the background and versatility to handle the variety of configurations and absence of standardization that characterizes small company information systems.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified IT service firms in the United States. Progent has provided remote help to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application design and development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.
Primary IT Areas Serviced by Progent for Office Networks in Billings, Montana
Progent's nationwide team of world-class consultants offers support for all facets of information systems deployed by companies of all sizes. Areas served by Progent in and around Billings include:
Support Delivery Options Available for Billings, Montana Companies
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support is based on the Help Desk structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, reliable follow-up, and strict cost monitoring for an array of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online network support services.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite service professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, high availability it system consulting, virtualization solutions, plus configuration, programming and support for small business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and major system upgrades, longer term projects like business information software programming and support, database software development and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is feasible with the type of on-site data center that is practical for most small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are consistently backed up and ready for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for customers to migrate to another support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system security and can help with complex security projects such as SIEM solutions to help companies comply with business standards and statutory requirements for network data protection and incident reporting.
The breadth and depth of Progent's consulting staff offer a unique set of advantages to organizations trying to increase the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only world-class IT help, but also a consultant with field-tested methods for resolving actual network problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major bills for quick repairs. Another advantage of granular invoicing is that you won't be inclined to permit less critical problems to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by every consultant to each customer. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Billings, Montana business needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).