Billings, MT Remote Support from Certified Network Troubleshooting Consultants
Progent's network support services can deliver your Billings, MT business low cost and consistent support from Microsoft and Cisco certified computer engineers. By delivering IT consulting service when you need it, providing specialized expertise for mission-critical technologies, delivering value-added services such as automated network monitoring, and invoicing only for support you receive, Progent gives your Billings, Montana business an affordable alternative for maximizing the business value of small office information systems. Whether you run an on-premises datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and support a robust and safe information system and to have fast availability of the seasoned help usually available only to enterprises who are able to set up a sizeable in-house IT organization.

For larger companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal IT service staff. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and execute your cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Billings, Montana
Progent's group of certified support professionals provides help for all facets of information systems found in businesses of any size. Practice areas supported by Progent in Billings include:

Support Delivery Options Available for Billings, Montana Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast response, thorough activity records, dependable follow-up, and strict cost monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small businesses the optimal solution: hands-on support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and training for business applications such as accounting, operations, business analytics, CRM, and productivity packages. Progent can help with one-shot projects including office relocations and major software upgrades, extended initiatives like customizing a legacy ERP system to a current MS Dynamics 365 package, database application development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the network infrastructure to support telecommuters. Aspects of infrastructure for which Progent's experts can provide guidance include safe and convenient VPN connectivity, VDI desktop software, router setup, Wi-Fi network design and implementation, and reliable Internet connectivity. To find out about Progent's infrastructure consulting expertise for at-home workers, visit infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of small companies, and retains control of the software in the customer's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and government mandates for network data security and incident reporting.

The breadth and size of Progent's engineering team offer a unique array of benefits to organizations wishing to maximize the business value of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for repairing real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and asks no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size bills for fast solutions. Another advantage of granular billing is that clients will not be tempted to permit incipient problems to stay unaddressed until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Billings, Montana business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft Certified IT consulting experts. With Progent's affordably priced IT support programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company information systems enterprise-class reliability, security, and performance.

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    For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop environment that improves the strategic value of your IT network; configure XenDesktop software with your servers, end-user computers, and printers; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to best practices to manage XenDesktop effectively.

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    Progent's Microsoft-certified consultants offer small and medium sized businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your employees or customers to connect to, manage, distribute and manipulate useful information, files, and applications and to interact with other people. It allows faster and more intelligent decisions, more effective access across groups and more economical business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available within and outside a business network. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the knowledge they've developed in a way that makes data convenient to locate, retrieve and re-use.

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    Application Publishing with ISA Server 2006 allows greater control over intranet resources while supporting increased productivity by making these resources accessible to authorized remote users. ISA Server can protect business applications, services, and data throughout all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier ISA Server consultants can help you design, deploy, set up, and support ISA Server on your network so that your business achieves a highly functional and economical combination of protection, convenience, and performance.

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    Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This permits you to have some mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.

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