Affordable Network Tech Support from Microsoft and Cisco certified Consultants for Companies in Billings, MT
By delivering world-class know-how when you require it, providing specialized knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your information system and minimize service expenses. Progent understands that information system security, dependability, and efficiency are as important to small businesses as to major corporations but that small companies don't have the economy of scale to spend aggressively in information technology and in-house service staffs. Progent's fundamental value proposition is that no IT consulting organization can match Progent's capability to provide the network support your company requires when you require it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing services to add to the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to assist your business to design and implement a sensible cloud computing strategy.
Core Practice Areas Supported by Progent's Consultants for Businesses in Billings, Montana
Progent's nationwide group of certified consultants provides help for all facets of network technology deployed by businesses of any size. Technologies served by Progent in and around Billings include:
Service Delivery Options for Billings, Montana Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for providing computer support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, consistent follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote troubleshooting, on-premises support, and top-tier consulting.
- Online Support
Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online network support services.
- On-site Service
Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems. For details, visit Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, see Progent's Help Desk sharing services.
- Consulting Services
Progent offers small companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection consulting, high availability network consulting, virtual server solutions, plus configuration, programming and training for small business software including financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office relocations and major system migrations, extended projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics 365 package, database application development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.
- Network Infrastructure Expertise for Teleworkers
Progent can help small and mid-size companies to design, configure and troubleshoot the infrastructure to support at-home workers. Areas of network infrastructure where Progent's consultants can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connections. To learn about Progent's network infrastructure expertise for at-home workers, see network infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for clients to transfer to another support provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for network data protection and incident reporting.
The breadth and size of Progent's engineering staff bring a unique set of benefits to customers trying to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, in the trenches of IT service, executing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for resolving real-world IT problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. Another advantage of granular invoicing is that you will be less tempted to permit simple problems to stay unaddressed until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports given by each consultant to every client. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
Contact Progent
In case your Billings, Montana business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).