Expert Online Support for Billings, Montana Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large IT support firms. Some small companies allow themselves to grow excessively reliant on individual consultants or small consulting firms who lack the size or extensive skill sets to respond quickly or effectively to network emergencies. Other small companies resort to giant support providers staffed with personnel taught to offer by-the-numbers solutions to common problems but who are missing the background and technical scope to deal with the variety of environments and absence of standards typical of small company information networks.

Progent's proven methodology for providing affordable and effective network support to small companies has made Progent among the most respected Microsoft-certified IT service firms in the industry. Progent has provided remote support to companies in every state in the United States (See Progent's customer testimonials).

For larger companies, Progent can provide co-sourcing support to supplement the skills of your in-house IT service team. This can cut costs and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified experts to assist your business to design and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Businesses in Billings, Montana
Progent's national group of certified support professionals offers help for all aspects of network systems deployed by businesses of all sizes. Technologies supported by Progent in Billings include:

Support Delivery Options Available for Billings, Montana Companies
Progent has a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service documentation, dependable follow-through, and strict cost control for an array of IT support delivery options that include remote troubleshooting, onsite help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. for more information, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, fault tolerant it system engineering, virtual server strategies, plus integration, programming and training for small business programs including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and massive system upgrades, longer term initiatives like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and malware removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure required for a remote workforce. Areas of network infrastructure for which Progent's experts offer assistance include secure and efficient VPN connections, VDI desktop software, router configuration, Wi-Fi network design and implementation, and reliable Internet connections. For details about Progent's network infrastructure consulting expertise for remote workers, see infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also easy for customers to transfer to a different service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit small businesses with mixed networks to save dramatically on the expense of hardware, system support, and network administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Billings, Montana Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise network consulting allow small businesses to avoid the problems related to over reliance on thinly staffed support firms or independent consultants.

Working with Progent enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, small companies sometimes rely excessively on freelance consultants. Though freelance service providers carry lower overhead than more substantial IT service firms and can afford to bill nominally lower rates, freelancers are occasionally too busy to react rapidly to urgent problems. If an independent engineer is busy with another customer, sick, on vacation, or in training, the absence of replacement staff may require your business to wait for help in case of an emergency. The more your company expands, system unavailability or problems with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can disappear quickly because of lower output. In addition, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to count on for advice requires them to train with the meter running while your business winds up with the costs for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Issues
    Many smaller support firms or independent consultants focused on small company IT support may excel at delivering routine fixes but don't have the experience to deal cost-effectively with complex IT infrastructures with a variety of operating systems, multiple sites, VoIP systems, remote workforces, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your business because big-company networks are characteristically complex, support problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and security requires industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a strong architecture, a series of band-aid fixes often get tossed onto of a tenuous structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. These networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to an IT environment that will provide the solid foundation to meet current business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Resellers
    Small companies require direction and insight to navigate through an increasingly complex maze of technology options offered for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match technical support with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a client.

Get in Touch with Progent
If your Billings, Montana company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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