Billings, MT Remote Help from World-class Computer Network Service Consultants
Progent's network tech support services can provide your Billings, MT company budget-friendly and consistent access to enterprise-class technical experts. By delivering IT consulting help when you require it, offering advanced expertise for vital technologies, offering value-added support such as automated network monitoring, and charging only for support you receive, Progent gives your Billings, Montana business an economical option for maximizing the productivity and profitability of small-scale business information systems. If you have a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and support a robust and secure information system and to benefit from fast access to the seasoned help ordinarily available only to corporations who are able to support a sizeable internal IT staff.
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.
Popular Technologies Serviced by Progent's Consultants for Companies in Billings, Montana
Progent's nationwide group of industry certified experts offers help for all aspects of information technology used by companies of all sizes. Technologies supported by Progent in Billings include:
Service Delivery Alternatives Available for Billings, Montana Businesses
Progent has a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes fast support, comprehensive activity records, reliable follow-up, and tight cost monitoring across a range of network support delivery modes that include online repairs, onsite support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, see Help Desk Services.
- Shared Help Desk Services
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progentís Help Desk Co-management services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, virtual server strategies, plus configuration, programming and support for business software such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives like customizing a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.
- Infrastructure Guidance for an At-Home Workforce
Progent can assist small and medium-size companies to plan, implement and troubleshoot the network infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for remote workers, go to network infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to migrate to a different support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert remote support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT information protection and incident reporting.
The scope and size of Progent's engineering staff bring a powerful array of advantages to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving real-world network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for quick repairs. Another advantage of by-the-minute invoicing is that customers will be less tempted to allow minor problems to fester until they grow into big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to each client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Billings, Montana company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).