Billings, MT Remote Help from World-class Computer Network Service Consultants
Progent's network tech support services can provide your Billings, MT company budget-friendly and consistent access to enterprise-class technical experts. By delivering IT consulting help when you require it, offering advanced expertise for vital technologies, offering value-added support such as automated network monitoring, and charging only for support you receive, Progent gives your Billings, Montana business an economical option for maximizing the productivity and profitability of small-scale business information systems. If you have a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and support a robust and secure information system and to benefit from fast access to the seasoned help ordinarily available only to corporations who are able to support a sizeable internal IT staff.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Popular Technologies Serviced by Progent's Consultants for Companies in Billings, Montana
Progent's nationwide group of industry certified experts offers help for all aspects of information technology used by companies of all sizes. Technologies supported by Progent in Billings include:

Service Delivery Alternatives Available for Billings, Montana Businesses
Progent has a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes fast support, comprehensive activity records, reliable follow-up, and tight cost monitoring across a range of network support delivery modes that include online repairs, onsite support, and top-tier consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. For details, see Help Desk Services.

  • Shared Help Desk Services
    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progentís Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, virtual server strategies, plus configuration, programming and support for business software such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives like customizing a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and medium-size companies to plan, implement and troubleshoot the network infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for remote workers, go to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to migrate to a different support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of advantages to customers trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for resolving real-world network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major bills for quick repairs. Another advantage of by-the-minute invoicing is that customers will be less tempted to allow minor problems to fester until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to each client. The practice of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Billings, Montana company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft SCOM 2012 Information Technology Consulting

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.

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    Information Technology Consulting Microsoft Exchange 2016 Upgrade

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of rigorous testing and extensive experience with information security design. ISSAP security experts possess in-depth understanding of access management systems and techniques, telecommunications and network security, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-premier security consultants can assist your company with all aspects of secure network architecture.

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    Specialists Business Portal for Dynamics GP

    Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to create specialized mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you design reports that allow you to analyze your business more effectively, transforming raw data into useful understanding of your business.

  • After Hours Nexus Switch OTV Integration Biggest Nexus 7000 Switch Consultant Services
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  • Altaro Office 365 Teams Chat Backup Configuration Help and Support Altaro O365 Mailbox Backup
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  • Top Altaro VM Backup with Azure Online Help
    Altaro VM Backup Restore Engineer

    Altaro VM Backup software provides small and mid-size organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security professionals. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines covered within GIAC certification such as evaluating infrastructure security mechanisms, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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  • CRM Specialists
    Microsoft Dynamics CRM Support

    Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture positive customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve sales success and deliver steady, effective customer service. Progent can configure the optimal network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer support databases.

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  • Small Business Server Install
    Small Business Computer Support Company

    Progent's Microsoft and Cisco certified network engineers offer expert help with a broad array of products and technologies and can provide that assistance remotely nationwide or onsite in select cities across the country and anywhere in California. Progent offers online help for information systems powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX-based technology. Progent also can provide access to the expertise of Cisco CCIE network engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the United States.

  • Microsoft and Cisco Technical Support Group Billings, MT
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    Microsoft Exchange Server 2016 Migration Remote Consulting

    Progent can help you in all facets of your migration to Microsoft Exchange Server 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your servers, peripherals {like scanners, network appliances such as routers and wireless access points, and IoT devices such as alarms and robotics.

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    System Center 2016 provides important improvements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical online and onsite consulting expertise, application development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud resources into a seamless information management solution.

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    Progent offers national remote phone support and consulting services for businesses who run environments based on versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting provides maximum return for your IT dollar by extending client productivity and shortening the time charged for network repair services. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by going to your location. In the vast majority of situations your IT issues can be dealt with over the phone or through a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help you with the toughest system problems.

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    The service background of Progent's certified Windows Server consultants, with an average of over 10 years of work in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, deploying, administering and troubleshooting powerful IT applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network expert with hands-on background and extensive experience in designing and building cohesive end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and servicing IT solutions powered by the Microsoft SBS line of servers and applications.

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    Progent's application experts offer in-depth consulting, custom programming, integration assistance, and webinar training for popular business applications that address key areas including ERP and MRP, general accounting, business reporting, web application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting services remotely, Progent can help small businesses anywhere in the United States to eliminate the time and expense associated with travel and on-premises activity without compromising the effectiveness of technical services.

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    Progent's Network Help Desk Outsourcing Services for PC desktop technical support are designed especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and full escalation options but who have to operate within a modest IT budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Provisioning, System Assessment, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Software Selection and Deployment.

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    With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to gain the full advantages of bringing smart traffic control to their networks. Cisco's Catalyst switch product line makes it possible to enable features to make your network infrastructure highly available to accommodate real-time needs, expandable to facilitate future growth, safe enough to guard restricted information, and designed for differentiating and controlling traffic flows to optimize network performance. Progent's Cisco certified consultants can help you pick out and deploy Cisco switches appropriate for your business. Also, Progent's CISM and CISA certified security specialists can show you how to develop a strategic security policy and configure Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

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    If you are producing UNIX or Linux applications on a network that has Windows-based servers, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to focus on your area of high-value expertise while avoiding the constant distraction of maintaining your company information system. By using smart network monitoring and by delivering remote and on-site assistance as your company needs it, Progent represents an affordable way for maintaining an IT network that features excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature comprehensive network support outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, network monitoring, and Help Desk Call Center services.

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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network telephony. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint and Office or Office 365 and streamlines administration through integration with Active Directory. Lync can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support to help you to manage and repair your current Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade.

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    Progentís National Support Center offers national remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support experts offer phone help and remote direct computer connection to isolate and repair technical problems rapidly and affordably. The scope of technical experience available from Progent's team of nationwide service professionals makes it possible to escalate even the toughest problems to competent experts as required.

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    Progent can assist you in any and all facets of your migration to Exchange 2016 such as planning HA architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their market, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progentís Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

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    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and support services to help you to plan, install, administer, optimize, and debug Wi-Fi deployments that utilize Cisco's Meraki access points. Progent's consultants can also assist your organization to plan and implement hybrid environments that combine local and cloud-hosted services and that deliver seamless connectivity, enhanced protection, unified management, and dependable performance for all your mobile and desktop endpoints.

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    Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting support services to help your business to plan, configure, manage and repair a backup and disaster recovery solution based on Barracuda technology.

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    Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or onsite configuration and troubleshooting services to assist your organization to plan, implement, upgrade, optimize, manage and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your specific workplace layout, construction, and anticipated workloads.

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