Billings, Montana Microsoft and Cisco Premier Certified Consultants

Service Delivery Options Available for Billings, Montana Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering IT support is built on the Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and tight expense control for an array of network service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

• Remote Service
  Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair network issues without the expense or time loss of in-person service visits. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote network support services.

• On-site Support
  Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: in-person support technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's in-person computer support services.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Online Help Desk Services for Small Businesses.

• Consulting Services
  Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, high availability network design, server virtualization solutions, plus configuration, programming and training for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects including office moves and massive system migrations, longer term initiatives like management reporting application programming and support, database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

• Application Server Hosting
  Progent can host mission-critical business applications like Exchange and Microsoft SQL in order to provide small companies with higher levels of availability, protection, and performance than is feasible with the class of internal data center that is practical for most small companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for customers to migrate to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the multi- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent offers expert online consulting support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Billings, Montana Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting enable small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or independent consultants.

Working with Progent's Experts enables your business to:

• Prevent Over Reliance on Individual Consultants
  For IT services, small businesses sometimes rely excessively on individual consultants. Although individual support providers have lower expenses than more substantial IT service organizations and can afford to charge apparently lower rates, they are often unable to respond rapidly to urgent situations. If a freelance engineer is busy with different client, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for assistance during a crisis. As your small business expands, network downtime or problems with line-of-business applications become more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when freelance engineers encounter new technologies, the lack of a big consulting team to fall back on for help forces them to learn on the job while your business winds up footing the costs for their ongoing training.

• Have Access to Certified Professionals in Sophisticated Network Issues
  The majority of smaller service firms or freelance engineers focused on small business network support are capable of providing routine solutions but lack the seasoning to deal efficiently with complicated IT configurations that have mixed operating systems, multiple offices, Voice over IP systems, remote workers, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of experts can benefit your business because big-company networks are by nature complex, integration problems require thorough understanding of in numerous technical areas, and reaching a high level of stability, reliability, and security calls for industry-tested leading practices.

• Create a Firm Foundation for Seamless Growth
  Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised repairs commonly get tossed on top of a marginal foundation. As a business evolves, reliability and scalability problems can hinder the productivity of the business. These environments require thorough assessment, intelligent business planning, and in-depth expertise to migrate to an IT environment that will provide the reliable foundation to handle current business needs and support downstream growth.

• Partner with Solution Finders, Not Resellers
  Smaller companies need direction and insight to work through an increasingly complicated maze of technology options offered for enabling business growth and improving productivity. Businesses do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to match consulting services with the genuine needs of customers. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the true needs of a small business.

Get in Touch with Progent
If your Billings, Montana business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).