Billings, MT Remote Support from World-class Network Service Consultants
Progent's computer technical support services can provide your Billings, MT business cost-effective and dependable access to Microsoft and Cisco certified consulting experts. By providing network consulting service when you require it, offering specialized expertise for key technologies, offering value-added services such as automated network monitoring, and charging only for services you use, Progent offers your Billings, Montana company an economical alternative for optimizing the business value of small-scale office information systems. If you run an onsite system, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and support a reliable and safe IT network and to have quick access to the seasoned help typically restricted to enterprises who can maintain a sizeable internal information technology staff.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Office Networks in Billings, Montana
Progent's team of certified engineers provides assistance for all facets of network technology deployed by companies of all sizes. Practice areas served by Progent in Billings include:

Service Delivery Alternatives for Billings, Montana Businesses
Progent offers a selection of options for providing small companies with affordable IT services for technical support, system architecture, and IT management. Progent's model for delivering network support is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid support, thorough service documentation, consistent follow-up, and tight cost monitoring across an array of IT support delivery modes that include online troubleshooting, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve most network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for new customers to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's online computer support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: in-person support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, high availability network design, server virtualization strategies, plus configuration, customization and support for small business software such as financials, operations, reporting, CRM, and productivity suites. Progent can help with one-time projects including office relocations and major system upgrades, longer term projects such as upgrading a legacy ERP platform to a modern MS Dynamics 365 package, database application development and DBA services, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size companies to plan, set up and troubleshoot the network infrastructure for offsite workers. Areas of infrastructure for which Progent's experts can deliver assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network design and implementation, and robust Internet access. For details about Progent's infrastructure consulting expertise for teleworkers, see infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to a different service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with complex security projects like SIEM solutions to help companies meet industry guidelines and statutory regulations for network information protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique set of benefits to organizations wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the forefront of network support, executing a broad range of technical projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested methods for resolving actual network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size invoices for quick repairs. An additional benefit of granular billing is that you will not be tempted to permit incipient problems to fester until they become big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by every staff member to every client. The practice of documenting and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who won't release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize freelance consultants or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
If your Billings, Montana business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for the legal profession. Progent offers online access to NetDocuments consultants to assist legal departments and law firms to plan, deploy, administer, optimize, or troubleshoot a document management system environment based on NetDocuments.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools from SentinelOne to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

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    Progent's Technical Response Center (TRC) provides nationwide extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone support and online direct computer access to isolate and resolve technical problems quickly and affordably. The breadth of technical experience available from Progent's team of country-wide support engineers makes it possible to escalate even the most difficult problems to qualified specialists as required. For urgent issues, the TRC tries to answer your call for support in less than one hour.

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    Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, optimizing wireless throughput by reducing the effect of radio frequency congestion, enhancing wireless uptime with fast failover, and strengthening security by identifying cyber threats and analyzing network traffic based on user class and locale. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller solutions.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and advanced services to deliver cutting-edge endpoint detection and response (EDR).

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    Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of skill that IT security professionals are required to master. It gives business management the confidence that consultants who have earned their CISM credential have the background and capability to provide effective security management and support services.

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    Progent can help your business in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    Progent's Microsoft Office and Microsoft 365 consultants can help businesses of any size to integrate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive solution that offers fast return on investment and promotes better business outcomes. Progent can help you to interface Office or Microsoft 365 apps with one another and with other key Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent can also assist you to fix compatibility problems between various versions of Microsoft Office desktop and offers customized online instruction to individual users and groups.

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