Quick, Low-cost Online Computer Network Help for Billings, Montana Small Businesses
For more than two decades, Progent has focused on delivering world-class computer support to clients who have small-company IT budgets. Progent has developed a unique support solution that features a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a substantial team of consultants accredited in a wide range of IT disciplines, a Help Desk operational model that promotes efficiency and guarantees follow-up, a global team of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving network problems in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for big projects such as software development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.
Progent can also offer access to accredited consultants to assist your company to plan and implement a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Office Networks in Billings, Montana
Progent offers the services of certified experts for all aspects of business network technology found in small organizations. Products and technologies supported by Progent include:
Service Delivery Options for Billings, Montana Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Service Model ensures fast response, thorough service records, consistent follow-up, and tight cost monitoring across an array of IT support delivery options that include remote troubleshooting, on-premises help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: hands-on service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for in-person support visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about how to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver help with critical technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, high availability network engineering, virtualization strategies, plus integration, customization and training for small business applications such as accounting, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects such as site moves and massive software upgrades, extended initiatives like customizing an older MRP system to a current Microsoft Dynamics 365 solution, database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services like data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network security and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry standards and statutory requirements for network information protection and reporting.
The breadth and depth of Progent's engineering staff offer a unique array of benefits to customers trying to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the forefront of IT service, performing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT help, but also a consultant with proven methods for solving actual IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size bills for fast fixes. An additional advantage of by-the-minute billing is that your company are not tempted to allow less critical issues to stay unaddressed until they grow into major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of detailing and organizing service records results in more effective service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Billings, Montana business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).