Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular products for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent offers Birmingham, United Kingdom businesses the expertise of BlackBerry-certified professionals who can assist businesses to maintain their BlackBerry deployments or transition smoothly to a current mobile solution.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations of any size, successful deployment and support of RIM BlackBerry technology has grown increasingly challenging. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their business information network.

Progent's engineers can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you track and support BlackBerry smartphones throughout your business, define security policies that are right for your business, customize wireless applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services


Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of RIM BlackBerry smartphones, offering a single solution for handling critical jobs such as device installation, updates, and retirement and providing a strong infrastructure for data protection and high availability. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BES Server features a variety of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in adjusting levels of security to match the specific requirements of your company's environment. Progent's BlackBerry certified engineers can assist your company to select advanced security features and activate them remotely. Samples of these wirelessly selectable security settings are:

  • Disable a smartphone
  • Wipe information from a lost BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry BES Server also offers flexibility in determining ways to prevent BlackBerry users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose blocking techniques such as:

  • Specify exactly what programs are permitted on the device
  • Prevent external programs from allocating persistent memory on the BlackBerry device
  • Determine what resources external programs can use on the device
  • Restrict the kinds of connections third-party programs running on the BlackBerry smartphone can establish
  • Prevent all external applications from being installed or run on the smartphone

Professional BlackBerry Consulting Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available remotely to deliver prompt assistance to businesses in the Birmingham region or anywhere in United Kingdom. Progent's experienced remote consulting team has helped IT organizations solve computer problems and cut support expenses in each state in the U.S. and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad array of issues related to BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution architecture, installation strategy and execution, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless environment that fits within your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist you to decide which administration model and equipment meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about professional help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Microsoft Lync 2013, renamed Skype for Business, allows businesses of any size to build a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN telephony across a broad range of desktop and handheld clients. Progent's certified Lync Server 2013 consultants and network integrators can help your company to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your current and future plans, implement Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Progent's Microsoft-Certified SQL engineers offer a range of services to help small businesses to design, implement, administer, and repair Microsoft SQL Server 2008 systems in order to get the optimum competitive advantage from this advanced database management platform. Also, Progent offers assistance with system infrastructure, company-wide protection, and software programming to increase the business advantage of your SQL Server 2008 network.

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    Progent's Meraki Wi-Fi access point experts provide online and on-premises support to help organizations of any size to plan, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers the same access, performance, security, manageability and uptime for wired and wireless clients regardless of their mobility or device.

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    Systems Management Server provides extra capability for change and configuration management of Windows-based networks via SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software by making it simpler to install system images, control mobile computers, and operate management tools. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks that cover areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you define efficient procedures and standards to manage handheld computers and intelligent mobile communication devices so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security strategy that incorporates policies, processes and IT products to keep your IT network safe.

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    System Center Configuration Manager automates software deployment at scale, streamlines security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health reporting, allows secure end-user self service, and delivers a single point of control for managing multi-OS networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help you with any facet of planning, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than 25 years of background assisting manufacturing, distribution and service organizations to manage supply chains and streamline key processes in order to bring products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.

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    Altaro VM Backup from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite services to help you to design, install, optimize and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's Cisco certified networking consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.

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    Progent's Intune consultants can help your organization to understand the business value of utilizing Microsoft Intune for configuring and managing your web-facing mobile computers including notebooks, phones, and tablets powered by Windows, iOS, and Google Android. Progent can assist you to define security and compliance policies, plan and deploy test environments to evaluate the appropriateness of Intune for your environment, deploy Intune across your IT ecosystem, combine Intune with SCCM for single-console change management, and troubleshoot your Intune solution.

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    Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with one or more cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

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    Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it simpler to copy system images, manage mobile devices, and operate management tools. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define sensible processes and policies to manage handheld computers and smart portable communication devices so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates policies, processes and technologies to keep your IT network safe.

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    Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.

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    Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small organization's servers in a solution that gives the maximum level of dependability and expandability and is in addition simple to transfer to any data center. Progent's Private Cloud Hosting services are built on mature virtualization technologies that enable small and midsize companies with multi- platform IT systems to save dramatically on the costs of capital investments, system support, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    The complexity and integration requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and broad knowledge in planning and integrating cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progent's consulting services can assist you with planning, deploying, managing, and troubleshooting Windows Server solutions that increase the productivity of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    VMware's NSX virtual network platform enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, configure, test and administer a disaster recovery system based on VMware SRM and VMware NSX.

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    The Progent Test and Training Lab at the QTS Colocation Center is available for piloting line-of-business applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient internal resources to configure proper test systems, the lab reduces capital outlay and technical risk and helps keep critical network initiatives on schedule.

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