Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most successful products for maintaining anytime-anywhere connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Birmingham, Alabama businesses the services of BlackBerry-certified experts who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for organizations of all sizes, effective integration and support of RIM BlackBerry technology has grown more challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, administer, and repair BlackBerry-based environments affordably and effectively, eliminating the necessity for an internal BlackBerry solutions expert and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote service delivery capabilities, provides small companies a budget-friendly solution for integrating RIM BlackBerry products productively into their business information system.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can track and control BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be restored quickly and safely.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange Server, Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in transit to provide maximum security. BES Server also streamlines a broad variety of critical administrative jobs ranging from smartphone configuration and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-premier consultants can help you use RIM BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BES Server to implement key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your solution

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can also assist you to troubleshoot a broad range of problems concerning synchronization, device detection, messaging reconciliation, web access, wireless connectivity, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small office IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by resolving issues promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and help you to select and install appropriate security configurations.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution design, roll-out planning and execution, performance optimization, configuration of a high-availability environment, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a mobile wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and hardware products meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can assist you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To ask Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.