Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular solutions for achieving location-independent access to messaging, scheduling, web programs, and other vital business information. Progent can provide Birmingham, Alabama businesses support from BlackBerry-premier consultants who can help companies to maintain their BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the sophistication of small business IT technology has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for companies regardless of size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small organizations often resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven online service delivery model, gives small businesses an affordable solution for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you track and support BlackBerry smartphones across your company, define security policies that make sense for your business, develop custom mobile software, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored rapidly and thoroughly.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services


Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Domino, or Groupwise users to send and receive messages that are encrypted during transit to provide maximum data protection. BlackBerry BES Server also simplifies a wide selection of critical administrative jobs that span from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user settings with BES Server's vast selection of policies

Progent's BlackBerry-premier consultants can also assist you to use BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant architecture using VMware
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and analyze the overall health of your BlackBerry system

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, control Exchange data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements assessment, system architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and physical components meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can help your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
If you wish to get in touch with Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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