Consulting Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent access to email, calendars, web-based programs, and other vital business information. Progent offers Birmingham, Alabama companies the expertise of BlackBerry-certified consultants who can assist companies to manage their BlackBerry deployments or transition efficiently to a current mobile platform.

As the sophistication of small business networks has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the standard for organizations regardless of size, effective integration and support of BlackBerry technology has become increasingly challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery model, provides small companies an economical solution for incorporating BlackBerry technology productively into their business information system.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a single solution for controlling key tasks like device deployment, upgrades, and deactivation while also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BES Server features a variety of data protection options beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits great flexibility in adjusting degrees of security to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to select advanced security features and activate them wirelessly. Examples of these wirelessly selectable security features include:

  • Disable a device
  • Erase data from a misplaced or stolen device
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides versatility in selecting ways to keep users from loading or running unsafe or unauthorized software. Progent can help you to select blocking processes such as:

  • List exactly which programs are permitted on the device
  • Block external software from allocating non-volatile memory on the BlackBerry smartphone
  • Determine what resources third-party applications can access on the BlackBerry device
  • Restrict the types of connections external software running on the smartphone can establish
  • Prevent all external applications from being installed or run on the BlackBerry smartphone

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements assessment, system architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry BES Server, assist you to decide which management approach and physical components match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
In order to ask Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.