Consulting Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most popular products for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other vital business information. Progent offers Birmingham, Alabama businesses support from BlackBerry-premier professionals who can assist businesses to manage their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for companies of all sizes, successful deployment and support of RIM BlackBerry technology has become more challenging. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small businesses often turn to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry-based environments affordably and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven online service delivery model, provides small companies an economical alternative for incorporating RIM BlackBerry products productively into their information network.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and support BlackBerry smartphones across your business, recommend security policies that are right for your business, customize mobile software, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
205-882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
251-303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
334-557-8818 Montgomery Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive messages that are encrypted during wireless transit to ensure optimum security. BlackBerry BES Server also simplifies a broad variety of vital management tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Configuration Help

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user and group configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry Enterprise Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure using VMware
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Automatically track and report on the overall health of your system

Professional BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt technical help to businesses in the Birmingham area or throughout the state of Alabama. Progent's seasoned remote technical support team has helped IT organizations resolve computer issues and cut support expenses in each state in the country and established a large following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a broad array of technologies associated with RIM BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network needs assessment, solution design, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and equipment match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, processors and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Support from a BlackBerry-Certified Professional
In order to get in touch with Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Nagios and MRTG are useful, license-free monitoring utilities that run with the Linux OS and can be deployed to analyze UNIX/Linux environments, MS Windows networks, or multi-platform networks in which Linux and MS Windows run side by side. Nagios lets system managers to track network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can assist you to utilize both these programs to streamline and repair your system.

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