Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web-based programs, and other critical business information. Progent can provide Birmingham, Alabama companies the services of BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry environments or transition smoothly to a modern mobile platform.
As the complexity of small business IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of any size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-premier consultants who can help small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, eliminating the necessity for an internal BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's efficient online support model, gives small businesses an economical solution for incorporating RIM BlackBerry products productively into their business information system.
Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and support BlackBerry devices across your company, recommend security policies that are right for your company, develop custom wireless applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be restored quickly and safely.
Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of BlackBerry wireless handsets, offering a centralized platform for handling critical jobs like device installation, upgrades, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.
BlackBerry BES Server includes a variety of security capabilities starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple DES. BES Server also permits excellent versatility in adjusting degrees of security to meet the specific requirements of your environment. Progent's BlackBerry authorized consultants can assist your company to choose advanced security functions and activate them remotely. Examples of these wirelessly selectable security features are:
- Lock down a device
- Erase information from a misplaced or stolen device
- Disable Bluetooth functionality
- Enable built-in protection against malware
BlackBerry Enterprise Server also provides flexibility in selecting how to keep BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can assist you to select protective processes such as:
- Specify precisely which programs are permitted on the device
- Block third-party software from allocating persistent memory on the smartphone
- Determine what resources third-party applications can access on the smartphone
- Restrict the types of connections external software running on the BlackBerry device can initialize
- Prevent all third-party applications from being installed or executed on the BlackBerry device
Professional RIM BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt assistance to companies in the Birmingham region or anywhere in the state of Alabama. Progent's experienced remote consulting experts have helped IT organizations resolve network problems and cut support expenses in each state in the country and built a large following of loyal customers. (Refer to Progent's customer testimonials.)
Progent offers online help for a wide selection of issues associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry credentials earned by Progent's consulting experts include:
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs assessment, system architecture, deployment strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration approach and physical components meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software versions, server hardware and storage, network architecture, and application set up.
To optimize system security, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.
Call or Email Progent to Get Support from a BlackBerry-Qualified Expert
In order to contact Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.