For companies of all sizes in Birmingham Alabama, Progent can provide easy, fast, and economical contact with Cisco CCIE-Premier engineers. Cisco CCIEs are world-class network experts who earn this prestigious certification by completing rigorous examinations overseen by Cisco. CCIEs can tackle the most complicated issues surrounding network deployment, troubleshooting, and configuration. Progent's CCIEs operate closely with Cisco's in-house engineers in identifying anomalies with IOS or Cisco NX-OS utilities and coming up with temporary alternatives or obtaining software updates to correct problems. A Cisco-qualified CCIE can isolate the cause of network difficulties stemming from network appliances or software.

Progent offers fast remote contact with a CCIE specialist so you has the opportunity to obtain high-level assistance for complicated network issues that are affecting productivity but are outside the experience of your local network support organization. Progent's CCIE-Premier support professionals can access your network via advanced remote support tools that allow them to provide fast and economical analysis and resolution of critical network issues.

Progent's CCIE Support Services
Most CCIEs are employed by large corporations or national Internet providers, and consequently their skills are not easily available to smaller businesses. Progent is one of the rare consulting firms that makes CCIEs available to support small and mid-size companies. In addition, Progent offers fast access to a CCIE by telephone so that you can receive timely help for complex network problems that are hurting business efficiency. To find out how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's remote network assistance.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services


Cisco's extensive selection of both new and legacy connectivity appliances supported by Progent includes ASA 5500 Firewalls and PIX Series Firewalls, Catalyst Firewall Services Module, secure broadband and IS routers, Aironet and Meraki wireless access points, Meraki cloud-managed Wi-Fi access points and switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus family switches, plus data protection and Virtual Private Network (VPN) solutions. With the resources of one of the largest groups of Cisco-certified CCIE experts of any independent consulting firm, Progent has privileged access to Cisco's internal support specialists and the advanced learning resources to keep at the vanguard of network technology.

Patch Management for Cisco Network Appliances
Software update management is a critical and complex task. Prompt and properly managed patching maximizes security, regulatory compliance, uptime, and functionality. Haphazard patch management can result in security gaps, compatibility problems, slow or inconsistent responsiveness, unnecessary offline stretches, or loss of key features. Patching entails more than periodic updates of operating systems and applications for servers and user machines. Firmware updates can be as essential for infrastructure appliances such as routers, firewalls, and wireless APs.

Patch Management Support for Network Infrastructure Appliances

Progent offers software update management expertise for network devices from Cisco and other leading suppliers

Progent has provided high-end assistance for Cisco infrastructure products for more than two decades and Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective option for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. To learn about Progent's service options for patch management, go to Progent's software update management services.

To find out more about Progent's consulting support services for Cisco technology, select a topic:

Additional Support Expertise Offered by Progent
Besides Cisco infrastructure, Progent's consulting professionals can provide advanced support for a variety of important facets of computer technology, making it possible for Progent's experts to provide full-featured business solutions for organizations of any size. A few vital areas where Progent can provide high-level support are: By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that align with the unique requirements of companies in Birmingham Alabama.



An index of content::


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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, optimizing and fixing SCOM solutions and offer companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix critical problems detected by Microsoft SCOM 2012.

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    Dynamics GP Software Support and Setup

    important characteristics of Dynamics GP/Great Plains software include a modular design that allows you to license only the functionality you need, a standardized foundation built on Microsoft technologies to secure your investment and offer a highly interconnected environment, advanced reporting capabilities that allow you to monitor all operations, revenues and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to process information from virtually any db software or workstation application into Microsoft Dynamics GP, plus an open architecture that makes it easy to create specialized programs. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a productive business management solution.

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    Teams Information Technology Consulting

    Progent can help your business to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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    System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for key workloads by providing centralized, cross-platform tracking of IT infrastructure deployed across local systems and cloud environments. Progent's SCOM consulting team offers world-class remote and onsite expertise to assist organizations of all sizes to plan, implement, tune, update and repair Operations Manager 2016 deployments. Progent can help your company to move to Operations Manager 2016 from older releases of Operations Manager or from different monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your SCOM 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot systems and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT support, team, create a corporate-wide security strategy, automate IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your business.

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  • Catalyst Switch IOS Troubleshooting
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    Progent's Wireless Consulting Services offer a fast, economical option for businesses of any size to configure, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's expert support team can show you how to design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are best aligned to your business goals.

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    Progent's Microsoft experts provide small and mid-size businesses world-class consulting services for Microsoft Systems Management Server and Configuration Manager, Microsoft's standard tools for update and deployment management. System Center Configuration Manager is Microsoft's new name for the update management solution previously known as SMS Server. System Center Configuration Manager 2007 provides a variety of new features to Systems Management Server 2003 such as comprehensive automation, built-in Windows Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's Microsoft certified consulting professionals can help you use Systems Management Server or Configuration Manager economically for streamlined OS and application installation, security patch control, software tracking, and licensing compliance. Progent's engineers can also help your company to migrate smoothly from SMS Server 2003 to Configuration Manager 2007.

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    Progent's Microsoft-certified experts offer small and mid-size companies world-class consulting services for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is the new name for the change management platform formerly called Systems Management Server. System Center Configuration Manager offers a range of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progent's Microsoft certified engineers can help you use Systems Management Server or System Center Configuration Manager economically for automated operating system and application deployment, security patch administration, application metering, and software license reconciliation. Progent's consultants can also help you to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager.

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    Progent's Sun Solaris family support services offer small and mid-size companies and software developers support for administering and maintaining Solaris systems that run with Microsoft-powered networks. Progent offers your organization access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a protected and robust mixed-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by combining Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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  • Consultant Services Solaris
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    Progent's UNIX family support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    Progent offers businesses of any size enterprise-class network online or on-premises consulting for networks based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.

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    Progent can assist small and mid-size businesses to set up their home-based workers with reliable integration with public cloud applications and services.

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    Stealth intrusion testing is a key component of any overall IT system security plan. Progent's security professionals can run thorough intrusion tests without the knowledge of your company's internal IT staff. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion detection warnings and event history analysis are correctly configured and consistently monitored. Progent can provide continuous automatic PEN testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and dangerous IT product defaults can be combined by hackers into the multi-vector attacks common to modern variants of ransomware.

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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices.

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    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of individual best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve real-world IT problems efficiently.

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    Microsoft Mac Office allows Mac users to run the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can provide service for networks that combine Mac with Microsoft Windows systems with extensive resource sharing, or environments which intentionally limit sharing between Apple Mac and Windows users.

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    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified IT support professionals. With Progent's affordably priced IT support packages, small organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small business information systems world-class availability, security, and productivity.

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    Progent's Computer Help Desk Call Center Outsourcing Services for desktop support are designed especially for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and effective escalation options but who have to operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.

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    Progent's wireless site survey services assist you to design, install and debug a Wi-Fi network adapted to your facilities, providing your business a wireless solution that delivers the coverage, speed, density, Quality of Service, data protection, and roaming ability your business requires. Wireless survey services from Progent include remote predictive analysis for planning a wireless LAN and on-premises site survey services for validating, optimizing, and troubleshooting an operational wireless network.

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    Progent can assist your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can help you to build a software foundation that fully supports SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL SSRS, and IIS.

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    Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, network backbone routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.

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