Enlarging your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Birmingham organization to select the right tools and adhere to best practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Birmingham, Alabama organizations to with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Voice/Video Conferencing for Teleworkers
A wide selection of video conferencing products from major vendors enable virtual discussions, video conferencing, chat, and content sharing for both local users and teleworkers. Many companies use a mix of products to meet the needs of their various partners and customers. Progent can assist you to manage your current voice/video conferencing environment and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business client software to support your remote employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your network infrastructure to host them.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Birmingham, Alabama organization, call 1-800-993-9400 or refer to Contact Progent.

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    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer endorsement and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your business more complete support for your information network.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and local Exchange systems. This allows you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget.

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    Progent's Microsoft-certified consultants have 20 years of background designing, installing, and maintaining messaging systems for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment offers security, high availability, easy connectivity for off-site and wireless users, efficient administrative utilities, and seamless integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010 Server, Exchange 2007, Exchange 2003, and Exchange 2K Server. Progent can also assist small or mid-size companies to upgrade to MS Exchange 2016 Server or Microsoft Exchange 2013 Server.

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    Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar business applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that mix Mac with Windows computers with extensive resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows users.

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    Progent can help small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical errors small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Android handhelds.

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    Progent's certified consultants can provide offsite and onsite support expertise to assist your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, disaster recovery, online access, mobile device integration, Wi-Fi configuration, and 24x7 system monitoring.

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  • Top Rated Support and Help Microsoft Forefront TMG 2010
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    Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server and offers a easily managed Internet gateway that acts as a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft engineers can help you to design and carry out test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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