Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Birmingham organization to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Birmingham, Alabama companies to with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, data security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing products from major vendors enable virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many organizations utilize multiple products to accommodate their different partners and clients. Progent can assist your organization to manage your current conferencing ecosystem and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business client software to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and assist your business to tune your network architecture to run them.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Birmingham, Alabama business, call 1-800-993-9400 or go to Contact Progent.



An index of content::



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    Progent provides national remote technical support and troubleshooting services for companies that operate macOS and OS X environments or whose information systems include a mix of Mac and Microsoft Windows technology. Progent's experts offer Apple macOS and OS X users a range of IT services including desktop support, upgrading to the latest edition of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Online IT help provides optimum return for your information technology budget by protecting user efficiency and limiting the time charged for computer repair services. Advanced online support technology and skilled technicians and consultants combine to enable Progent to handle the majority of network problems without wasting time and expense by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a combination of telephone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to assist with the most challenging network issues.

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    Progent has over a decade of experience integrating, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to plan, install, maintain, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can assist your organization to upgrade to the latest edition of System Center from an older one or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, management automation, security and compliance, plus datacenter and application performance monitoring.

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    Windows Server 2008 is a major advance in making information systems more secure and available, simpler to virtualize and manage, faster, and able to offer an improved environment for web publishing. Progent can assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, troubleshooting, education, temporary staffing, monitoring, and security engineering expertise.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better technical solutions for your information system.

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    Progent's consultants have supported Dynamics GP and Great Plains software for almost two decades and Progent has delivered integration, customization, training, and troubleshooting services since the platform's original release. Progent can provide in-depth support for upgrading out of date Dynamics GP deployments. Progent can help your business to plan, test, and carry out a cost-effective migration from a a legacy version to the current release of Dynamics GP.

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    Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every staff member to each customer. The practice of detailing and organizing support records results in more effective support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's Microsoft-certified SQL Server application developers and database administrators can provide online consulting to help organizations of any size to create, administer, and troubleshoot applications based on the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants offer support for any phase of application development in solutions that can include small office databases to N-tier VLDB applications and data warehousing.

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    Progentís Cisco-Premier technology experts provide experienced PIX Firewall support services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of security, speed and reliability for business environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management tools. Progentís network experts can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent can provide the support of an accredited engineer with an extensive background integrating technology from the leading telepresence vendors including Cisco, Polycom, and LifeSize and can help you to design, configure, upgrade, or troubleshoot a telepresence solution that protects your investment and optimizes the business value of your information network. Progent also offers the expertise of network infrastructure engineers who can assist businesses of any size to create and maintain a communications network that provides the speed, dependability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

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    Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts can assist your company in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security needs without overly limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks.

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    Altaro VM Backup software provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger environments, and support for Microsoft VSS technology to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    Progent provides national remote phone support and consulting services for businesses that run macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft products. Progent's consultants offer Apple macOS and OS X users a variety of IT services such as desktop support, migration to the most recent version of macOS from other earlier editions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and iPad integration and management, or migrating to iCloud. Online network consulting provides maximum leverage for your IT dollar by extending client efficiency and limiting the time billed for network analysis and repair. Advanced remote access utilities and experienced technicians and engineers allow Progent to solve most IT issues without wasting time and expense by going to your location. In most of situations your IT problems can be remediated over the phone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISM certified security professionals to assist with the toughest network issues.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built for law practices. Progent offers online access to NetDocuments experts who can assist legal departments and law firms to design, configure, administer, tune, or troubleshoot a document management system environment powered by NetDocs.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Our Experts Group offers consulting in key technologies that include Apple OS integration and applications; Expertise for Linux-based, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and vertical application support; Chief Information Officer, business analyst, and project logistics outsourcing; Special applications design and integration; Web site, electronic business, Electronic Data Interchange, and customer portal development and integration; SQL management and efficiency help; Business intelligence consulting; and Telecommunications architecture consulting.

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