Crypto-Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that poses an extinction-level danger for businesses of all sizes vulnerable to an attack. Versions of crypto-ransomware like the CrySIS, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for many years and continue to inflict harm. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus daily as yet unnamed malware, not only encrypt on-line critical data but also infiltrate many accessible system protection. Files synched to off-site disaster recovery sites can also be rendered useless. In a poorly designed system, it can make automatic recovery impossible and basically knocks the entire system back to zero.

Getting back programs and data after a ransomware event becomes a race against time as the targeted organization fights to stop lateral movement and eradicate the virus and to restore mission-critical operations. Due to the fact that crypto-ransomware requires time to replicate, penetrations are frequently sprung at night, when attacks tend to take longer to discover. This multiplies the difficulty of promptly mobilizing and organizing a knowledgeable response team.

Progent provides a variety of services for securing Birmingham organizations from crypto-ransomware events. Among these are staff education to help identify and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to detect and disable zero-day malware attacks. Progent also offers the assistance of experienced crypto-ransomware recovery engineers with the track record and commitment to reconstruct a compromised system as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware attack, even paying the ransom in cryptocurrency does not provide any assurance that merciless criminals will provide the needed codes to unencrypt any or all of your information. Kaspersky Labs determined that 17% of ransomware victims never restored their data even after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to piece back together the key components of your Information Technology environment. Without access to full data backups, this calls for a wide range of skills, professional team management, and the capability to work 24x7 until the recovery project is finished.

For decades, Progent has offered certified expert IT services for companies throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP applications. This breadth of experience affords Progent the capability to quickly identify critical systems and consolidate the surviving components of your Information Technology environment following a ransomware attack and rebuild them into an operational network.

Progent's ransomware team deploys top notch project management tools to orchestrate the sophisticated recovery process. Progent appreciates the importance of working rapidly and in unison with a client's management and Information Technology resources to prioritize tasks and to put critical systems back on-line as fast as possible.

Case Study: A Successful Ransomware Virus Recovery
A small business sought out Progent after their company was brought down by the Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored hackers, suspected of using approaches leaked from the United States National Security Agency. Ryuk attacks specific businesses with little room for disruption and is one of the most profitable examples of ransomware malware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area and has around 500 employees. The Ryuk attack had brought down all business operations and manufacturing capabilities. Most of the client's system backups had been on-line at the time of the attack and were damaged. The client was pursuing financing for paying the ransom demand (exceeding $200K) and wishfully thinking for good luck, but in the end reached out to Progent.

"I cannot say enough about the support Progent gave us during the most stressful time of (our) businesses survival. We would have paid the cybercriminals if not for the confidence the Progent group gave us. The fact that you could get our e-mail and key applications back on-line in less than five days was something I thought impossible. Each expert I worked with or communicated with at Progent was totally committed on getting us back online and was working 24/7 on our behalf."

Progent worked together with the customer to rapidly get our arms around and assign priority to the key applications that had to be addressed to make it possible to restart company operations:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To start, Progent followed ransomware penetration mitigation industry best practices by halting lateral movement and cleaning up infected systems. Progent then initiated the task of restoring Microsoft Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server email will not operate without Windows AD, and the customer's MRP system utilized SQL Server, which requires Active Directory for access to the databases.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then assisted with reinstallations and hard drive recovery of key systems. All Microsoft Exchange Server data and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Off-Line Data Files) on user PCs and laptops to recover email messages. A not too old offline backup of the client's financials/ERP systems made it possible to return these required programs back available to users. Although a lot of work remained to recover completely from the Ryuk attack, core services were restored quickly:

"For the most part, the manufacturing operation did not miss a beat and we did not miss any customer deliverables."

During the next month key milestones in the recovery process were made in close cooperation between Progent team members and the client:

  • Self-hosted web applications were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory modules were 100% operational.
  • A new Palo Alto 850 security appliance was installed and configured.
  • Ninety percent of the user desktops were fully operational.

"So much of what went on in the early hours is mostly a blur for me, but we will not soon forget the countless hours each of your team accomplished to help get our company back. I've been working with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This time was the most impressive ever."

A potential business-killing disaster was evaded due to dedicated professionals, a broad array of technical expertise, and close teamwork. Although in retrospect the ransomware virus penetration described here would have been identified and prevented with modern security solutions and ISO/IEC 27001 best practices, team education, and appropriate security procedures for data backup and proper patching controls, the reality remains that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware incident, remember that Progent's team of experts has a proven track record in ransomware virus defense, removal, and data disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thank you for allowing me to get rested after we made it past the initial fire. All of you did an fabulous job, and if anyone that helped is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Birmingham
For ransomware recovery expertise in the Birmingham metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    The Contact Center service model adopted by Progent's Technical Response Center gives small and midsize companies an affordable alternative to reliance on independent consultants by offering broad technical knowledge shared by numerous support teams, optional 24x7 availability of emergency help, escalation capability to top-level experts for solving even the most complex issues, service consistency and dependability, prompt follow through enforced by veteran IT service administrators, a variety of easy-to-use mechanisms for initiating support jobs, plus excellent progress visibility enabled by ticket tracking and available via a web-based portal.

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    Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features as well as a revamped structure. These enhancements favorably impact key facets of IT including ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Exchange 2013, create an efficient test and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.

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    Even if your business has a small computer support staff and a limited IT budget, your information network can still have the same high reliability and responsiveness that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT professionals, the most recent system management software for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital network applications and hardware up and running.

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    The new ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your current PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, tune, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent can assist small and mid-size companies to implement collaborative solutions to permit their remote workforce to benefit from productive interaction with colleagues and customers.

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    Progent's Power BI consultants can assist you to plan, install, maintain, enhance or debug your Power BI environment. Progent can also help you to prepare your source data for Power BI visualizations. Progent can help you implement and manage an on-premises, cloud based, or hybrid network model to run Power BI.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Progent's IT outsourcing services for small businesses include designing Server 2003, .NET, and BackOffice systems, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and in-person repair, resolving stubborn IT issues, and creating a comprehensive security plan. Progent can help you enhance network reliability and performance via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for major upgrades and can help with requirements assessment, resource inventory, BOM development, sourcing selection, procurement coordination, and professional documentation. Progent's IT outsourcing service also features training for office productivity products such as Microsoft Office XP.

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    Progent is a leader in affordably delivering enterprise-class IT support to small companies. Progent's achievement in addressing the IT service requirements of the historically underserviced small business market is the combined outcome of major technical and operational innovations that have eliminated a great deal of the conventional costs out of administering IT support, added unmatched professional skill into the IT service system, and dramatically streamlined the repair cycle.

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    MS Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package featuring enhanced protection, seamless integration with popular Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers lower costs and improved operational efficiencies, enhanced individual productivity, and better IP security. Microsoft Communications Server 2007 has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide online and on-premises support and mediation help for your Office Communications Server deployment and can assist you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and carry out a smooth upgrade that will add significant strategic value to your IT system

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