Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that presents an enterprise-level danger for businesses vulnerable to an attack. Versions of ransomware like the Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict destruction. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus frequent as yet unnamed newcomers, not only encrypt on-line critical data but also infect all available system restores and backups. Files synchronized to cloud environments can also be rendered useless. In a poorly designed system, it can render automatic recovery hopeless and basically sets the network back to square one.

Getting back on-line applications and information after a crypto-ransomware event becomes a race against time as the targeted organization tries its best to stop the spread and cleanup the virus and to resume business-critical operations. Due to the fact that ransomware requires time to spread, penetrations are usually launched on weekends and holidays, when successful penetrations are likely to take more time to recognize. This multiplies the difficulty of promptly assembling and orchestrating a knowledgeable response team.

Progent makes available an assortment of services for protecting Birmingham businesses from crypto-ransomware attacks. These include team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of modern security solutions with artificial intelligence technology to automatically detect and extinguish zero-day threats. Progent also offers the services of veteran crypto-ransomware recovery engineers with the skills and commitment to rebuild a breached network as urgently as possible.

Progent's Ransomware Recovery Services
Subsequent to a ransomware event, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will respond with the codes to decrypt any or all of your data. Kaspersky Labs estimated that 17% of crypto-ransomware victims never recovered their data after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to piece back together the vital elements of your Information Technology environment. Without access to complete system backups, this requires a wide range of skill sets, well-coordinated project management, and the ability to work non-stop until the recovery project is complete.

For decades, Progent has provided professional IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded high-level industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial systems and ERP applications. This breadth of experience affords Progent the skills to quickly identify critical systems and organize the surviving pieces of your Information Technology system after a crypto-ransomware penetration and assemble them into a functioning network.

Progent's ransomware team of experts deploys powerful project management applications to orchestrate the sophisticated recovery process. Progent appreciates the urgency of working rapidly and in unison with a client's management and IT staff to assign priority to tasks and to put the most important services back online as fast as possible.

Customer Story: A Successful Ransomware Intrusion Restoration
A small business engaged Progent after their network was taken over by the Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean state cybercriminals, suspected of adopting approaches leaked from Americaís National Security Agency. Ryuk attacks specific companies with little room for disruption and is among the most profitable iterations of ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area and has about 500 workers. The Ryuk intrusion had paralyzed all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (more than $200,000) and praying for good luck, but ultimately brought in Progent.

"I cannot thank you enough in regards to the help Progent provided us throughout the most critical period of (our) businesses existence. We most likely would have paid the cybercriminals if not for the confidence the Progent team provided us. That you were able to get our e-mail and essential servers back quicker than a week was beyond my wildest dreams. Every single expert I talked with or messaged at Progent was amazingly focused on getting us back on-line and was working 24 by 7 on our behalf."

Progent worked with the client to quickly determine and assign priority to the mission critical services that needed to be restored in order to resume company operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • MRP System
To get going, Progent adhered to AV/Malware Processes event response industry best practices by stopping the spread and clearing up compromised systems. Progent then started the work of bringing back online Active Directory, the key technology of enterprise systems built on Microsoft Windows technology. Exchange email will not operate without Windows AD, and the businessesí financials and MRP applications utilized Microsoft SQL, which needs Windows AD for security authorization to the database.

Within 48 hours, Progent was able to re-build Active Directory services to its pre-attack state. Progent then assisted with reinstallations and storage recovery on needed systems. All Exchange Server ties and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to locate intact OST files (Outlook Offline Data Files) on various workstations to recover mail information. A recent offline backup of the customerís accounting/ERP systems made it possible to restore these essential applications back available to users. Although a lot of work was left to recover completely from the Ryuk attack, critical systems were restored rapidly:

"For the most part, the production operation ran fairly normal throughout and we made all customer sales."

During the following month important milestones in the restoration project were made in close collaboration between Progent engineers and the client:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • 90% of the user workstations were functioning as before the incident.

"A huge amount of what transpired during the initial response is nearly entirely a haze for me, but my management will not soon forget the dedication each and every one of the team accomplished to help get our business back. I have been working together with Progent for the past ten years, possibly more, and every time Progent has outperformed my expectations and delivered. This event was no exception but maybe more Herculean."

A possible business extinction catastrophe was dodged through the efforts of results-oriented professionals, a wide range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware attack detailed here could have been blocked with modern cyber security systems and ISO/IEC 27001 best practices, user education, and well designed incident response procedures for data backup and proper patching controls, the fact is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has extensive experience in ransomware virus defense, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for letting me get rested after we got through the initial push. All of you did an fabulous job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Birmingham
For ransomware recovery consulting in the Birmingham area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progentís Microsoft-certified consultants offer small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or clients to connect to, manage, share and manipulate useful information, files, and software and to interact with one another. It enables quicker and better decisions, more efficient sharing across teams and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available within and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the information theyíve created in a way that makes data easy to locate, retrieve and apply.

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    Progent's Microsoft-certified engineers can help you design, document, implement, administer, and repair a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the important 32-bit applications which you intend to retain plus the new 64-bit versions of software you plan to run.

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    Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

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    If your company runs a Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can assist your whole organization in a broad array of security areas such as security administration practices, security design and models, access control products and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that network security professionals are expected to possess. These accreditations provide executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP certification have the experience and theory to deliver world-class security management and consulting services.

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    Progentís experienced Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to scalable enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, eliminating common OS-specific security holes.

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    Progent can provide the support of BlackBerry-premier professionals who can assist small businesses to design, administer, and troubleshoot BlackBerry technology economically and effectively, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient online support model, provides small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software seamlessly into their IT network.

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    Progentís Microsoft-certified consultants provide small and mid-size companies enterprise-grade consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's solutions for update and deployment management. System Center Configuration Manager is the new title for the update management solution previously known as Systems Management Server. System Center Configuration Manager provides a range of enhancements to SMS Server such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progentís Microsoft certified engineers can help you use SMS Server or Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist you to move smoothly from SMS Server 2003 to System Center Configuration Manager 2007.

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    System Center Configuration Manager automates software deployment and updating, streamlines compliance settings management, keeps track of network resources, guards against corporate data leakage, performs health reporting, enables secure self service, and offers a common point of control for managing multi-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help your organization with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.

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    Progent's Microsoft-certified consultants can assist businesses of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to migrate from an older version of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to optimize and repair your existing SCVMM ecosystem to make sure you realize maximum return on investment.

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    Progentís Microsoft certified consultants provide small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver important software quickly and automatically to specified workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by increasing your knowledge of weak points and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and resource monitoring management including software and hardware inventory.

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    Forefront TMG 2010 builds on the proven security technologies of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that acts as a one-server platform for a variety of security features including an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to lower costs and improve recoverability. Progent's Microsoft engineers can help your company to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent can assist small and mid-size companies to design, configure and troubleshoot the infrastructure to support telecommuters.

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    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and transmit email, search the Exchange global address list, copy addresses, synchronize appointments, and invite people to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are working. Progent also can provide specialized one-on-one Entourage education.

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    Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

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    Progent offers remote and onsite expertise to help your organization with any phase of business intelligence reporting from troubleshooting or enhancing reports to designing and deploying an advanced business intelligence solution. Progent's BI consultants can assist your company to maintain your existing BI system, assist you to migrate reports from an outdated reporting product to a current solution, and provide as-needed remote training tailored to your individual requirements. Progentís management reporting consultants offer expertise in all popular BI reporting and visualization platforms including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

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    Progent offers a variety of IT service packages for small businesses. These information technology outsourcing and server monitoring solutions are built around the proactive problem solving abilities of Operations Manager, a next-generation server and system support software platform that tracks the availability, performance, and security of your network and identifies potential troubles before they can disrupt your network. With Progent's economically priced network support packages, small organizations can select a basic co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Progent offers the services of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management (ERM) strategy following best practices identified by CRISC and crafted to match your company's risk tolerance, business goals, and budgetary guidelines.

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    Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting features that allow you to track all operations, revenues and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can enable you to design reports that let you understand your business more completely, turning raw data into useful management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver custom line-of-business software development and eCommerce applications that integrate seamlessly with Dynamics GP.

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    Progent provides IT support for mid-size businesses with 100 to 250 network clients. The medium size business or office has traditionally been an overlooked segment of the market for IT consulting services. The cost structures and service access practices of major outside service organizations make them excessively expensive for the typical small business or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose advanced technology and capability are frequently similar to the information systems of far larger companies. Progent's service delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 server monitoring, significantly reduces the IT support expenses of an SMB while offering the small organization with enterprise-level service from certified, world-class experts knowledgeable in a wide range of midsized business technologies. If your medium size organization or small business is searching for levels of IT help appropriate by a mid-size office without paying enterprise prices, you need Progent.

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    Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, create an enterprise-wide security strategy, automate IT administration, help with creating applications, and build and validate a DR/BC plan.

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    Progent's Cisco-certified CCIE network infrastructure consultants can help your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software support.

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    Progent offers cost-effective remote and onsite support to help businesses to move any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and allow access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security.

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    Progent's certified professionals offer technical support and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, configuration, administration, and support services for Microsoft Exchange 2003 Server include planning, installation, documentation, onsite and remote technical support, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

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    Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small company's servers in a solution that gives the maximum degree of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management options are built on mature virtualization architectures that allow small and midsize companies with multi- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and IT management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.

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    Cisco's Catalyst family of wireless controllers streamline the management of wireless LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and hardening security by detecting cyber threats and analyzing network traffic based on user type and location. Progent can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.

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    VMware's NSX network virtualization technology enables you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, configure, test and administer a DR solution powered by VMware SRM and VMware NSX.

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    Progent's Apple Mac networking engineers can assist you with a wide array of system infrastructure areas such as network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless networking. For company networks based solely on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the complexity of designing, integrating, and supporting a network infrastructure that is reliable, safe, productive and supportive of your business goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.

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