Crypto-Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an extinction-level danger for businesses of all sizes vulnerable to an attack. Different iterations of ransomware like the CryptoLocker, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still cause damage. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with more unnamed malware, not only perform encryption of on-line critical data but also infect all accessible system restores and backups. Files synchronized to the cloud can also be rendered useless. In a vulnerable system, this can render any recovery useless and basically knocks the network back to square one.

Getting back online programs and data after a ransomware outage becomes a sprint against time as the victim struggles to stop the spread, eradicate the crypto-ransomware, and restore mission-critical operations. Due to the fact that ransomware needs time to spread throughout a network, assaults are often sprung at night, when penetrations may take more time to detect. This multiplies the difficulty of rapidly assembling and coordinating an experienced response team.

Progent provides an assortment of support services for protecting Birmingham businesses from crypto-ransomware events. These include staff education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to identify and suppress zero-day malware attacks. Progent in addition can provide the services of experienced ransomware recovery professionals with the track record and perseverance to rebuild a compromised system as soon as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will provide the keys to unencrypt all your data. Kaspersky Labs estimated that 17% of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The other path is to re-install the critical parts of your Information Technology environment. Absent access to complete data backups, this calls for a broad range of IT skills, top notch project management, and the capability to work continuously until the job is over.

For two decades, Progent has made available expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of expertise affords Progent the capability to efficiently determine necessary systems and integrate the remaining components of your Information Technology system following a crypto-ransomware penetration and assemble them into a functioning network.

Progent's recovery group has top notch project management tools to orchestrate the complicated recovery process. Progent understands the urgency of acting quickly and together with a customer's management and Information Technology resources to prioritize tasks and to get critical systems back on-line as fast as possible.

Customer Story: A Successful Ransomware Penetration Recovery
A small business sought out Progent after their company was taken over by the Ryuk ransomware. Ryuk is generally considered to have been created by North Korean government sponsored cybercriminals, possibly using algorithms exposed from America's NSA organization. Ryuk goes after specific companies with little or no room for disruption and is among the most lucrative versions of ransomware viruses. Major organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturer headquartered in Chicago and has about 500 employees. The Ryuk event had brought down all essential operations and manufacturing processes. Most of the client's backups had been on-line at the beginning of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and praying for good luck, but ultimately brought in Progent.

"I cannot tell you enough in regards to the care Progent gave us throughout the most critical period of (our) businesses existence. We may have had to pay the cyber criminals except for the confidence the Progent team provided us. That you were able to get our messaging and production servers back faster than seven days was amazing. Every single staff member I talked with or e-mailed at Progent was absolutely committed on getting us operational and was working day and night on our behalf."

Progent worked together with the client to rapidly get our arms around and assign priority to the most important systems that had to be recovered in order to continue company operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes penetration response industry best practices by isolating and cleaning up infected systems. Progent then started the task of restoring Microsoft Active Directory, the key technology of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not operate without AD, and the customer's accounting and MRP system used Microsoft SQL Server, which depends on Active Directory services for security authorization to the data.

Within 2 days, Progent was able to recover Active Directory to its pre-virus state. Progent then initiated setup and storage recovery on key applications. All Exchange schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to collect non-encrypted OST files (Outlook Offline Data Files) on various workstations in order to recover mail data. A recent offline backup of the client's manufacturing systems made it possible to return these essential services back online for users. Although significant work was left to recover totally from the Ryuk virus, core systems were restored rapidly:

"For the most part, the assembly line operation ran fairly normal throughout and we did not miss any customer shipments."

During the following month critical milestones in the recovery project were achieved through tight cooperation between Progent team members and the customer:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server exceeding four million historical emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were completely restored.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Most of the user PCs were fully operational.

"So much of what went on in the early hours is mostly a fog for me, but we will not forget the commitment each and every one of your team put in to give us our business back. I have been working with Progent for the past ten years, maybe more, and every time Progent has come through and delivered. This time was a life saver."

A potential business catastrophe was avoided with dedicated experts, a wide range of technical expertise, and close collaboration. Although in post mortem the ransomware penetration detailed here could have been identified and blocked with up-to-date security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and well thought out security procedures for information protection and applying software patches, the fact remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's team of experts has substantial experience in ransomware virus defense, removal, and information systems disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for letting me get some sleep after we got through the initial push. All of you did an impressive job, and if any of your team is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Birmingham
For ransomware system recovery consulting services in the Birmingham metro area, call Progent at 800-462-8800 or see Contact Progent.

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