24x7 Birmingham Immediate Ransomware
Virus Identification and Removal Experts
For Critical IT Networks
Case Study: Crypto Malware Removal and Business Continuity
Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware has become an escalating cyberplague that presents an existential threat for businesses of all sizes vulnerable to an assault. Versions of ransomware such as Reveton, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for years and still inflict destruction. Recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim, as well as daily as yet unnamed malware, not only encrypt on-line critical data but also infect many configured system backups. Information synched to the cloud can also be encrypted. In a poorly designed system, it can render automatic restoration hopeless and basically sets the entire system back to square one.
Getting back online services and data after a crypto-ransomware outage becomes a race against the clock as the victim fights to stop the spread and remove the ransomware and to restore enterprise-critical operations. Since ransomware requires time to spread, penetrations are often sprung on weekends and holidays, when penetrations in many cases take longer to identify. This multiplies the difficulty of quickly marshalling and coordinating a qualified mitigation team.
Progent makes available a range of help services for securing businesses from ransomware attacks. These include team member education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security solutions with artificial intelligence technology from SentinelOne to discover and quarantine day-zero threats automatically. Progent in addition provides the services of expert ransomware recovery consultants with the skills and commitment to reconstruct a breached environment as quickly as possible.
Progent's Crypto-Ransomware Restoration Support Services
Following a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not ensure that criminal gangs will return the needed keys to decrypt any of your files. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be around $13,000. The fallback is to piece back together the critical elements of your IT environment. Absent access to full data backups, this calls for a wide range of IT skills, top notch project management, and the willingness to work continuously until the task is finished.
For twenty years, Progent has offered professional IT services for businesses in Birmingham and throughout the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience provides Progent the skills to rapidly identify critical systems and organize the remaining components of your IT environment after a ransomware event and configure them into a functioning network.
Progent's security group has top notch project management systems to orchestrate the sophisticated restoration process. Progent knows the importance of acting rapidly and in unison with a customer's management and IT resources to assign priority to tasks and to put essential applications back on line as fast as humanly possible.
Client Case Study: A Successful Ransomware Attack Recovery
A client escalated to Progent after their company was brought down by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by Northern Korean state sponsored hackers, suspected of adopting algorithms exposed from America's NSA organization. Ryuk targets specific companies with little tolerance for disruption and is one of the most profitable iterations of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area with around 500 employees. The Ryuk attack had disabled all business operations and manufacturing capabilities. Most of the client's data protection had been online at the time of the attack and were damaged. The client considered paying the ransom (in excess of $200K) and wishfully thinking for the best, but in the end utilized Progent.
Progent worked together with the client to rapidly assess and prioritize the most important applications that had to be restored to make it possible to resume departmental functions:
- Active Directory
- Electronic Mail
- Accounting and Manufacturing Software
Within two days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then accomplished rebuilding and hard drive recovery on needed systems. All Microsoft Exchange Server ties and configuration information were intact, which facilitated the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Outlook Off-Line Folder Files) on staff PCs and laptops in order to recover email data. A recent off-line backup of the customer's financials/ERP systems made them able to return these essential applications back servicing users. Although major work still had to be done to recover totally from the Ryuk damage, core systems were returned to operations rapidly:
During the following few weeks key milestones in the restoration project were accomplished in close collaboration between Progent engineers and the client:
- In-house web sites were returned to operation without losing any data.
- The MailStore Microsoft Exchange Server containing more than 4 million historical messages was brought online and available for users.
- CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control functions were 100 percent operational.
- A new Palo Alto Networks 850 security appliance was brought online.
- Nearly all of the user workstations were being used by staff.
Conclusion
A likely business extinction catastrophe was evaded due to dedicated experts, a wide range of technical expertise, and close collaboration. Although upon completion of forensics the crypto-ransomware attack detailed here could have been stopped with modern cyber security solutions and ISO/IEC 27001 best practices, team training, and well thought out security procedures for data backup and keeping systems up to date with security patches, the reality is that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of professionals has substantial experience in ransomware virus defense, remediation, and data recovery.
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Crypto-Ransomware Protection Services Available from Progent
Progent offers companies in Birmingham a range of remote monitoring and security assessment services designed to help you to minimize your vulnerability to ransomware. These services include modern AI capability to detect zero-day variants of crypto-ransomware that can get past traditional signature-based anti-virus solutions.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to guard physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering. - ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting. - ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service. - Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. Progent ASM services protect on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ransomware defense and cleanup services. - Progent's Outsourced/Shared Service Center: Call Center Managed Services
Progent's Support Center services enable your IT staff to outsource Support Desk services to Progent or split activity for support services transparently between your in-house support team and Progent's nationwide pool of IT service engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a seamless supplement to your internal network support resources. Client interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket generation and updates, performance measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your internal support staff, by Progent, or both. Learn more about Progent's outsourced/co-managed Call Desk services. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A wide selection of devices can be used as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
An index of content::
WatchGuard Firebox Security Auditor
WatchGuard Firebox M-Series Firewall IT Services
Progent provides support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall product that fits your security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Virtual Office Microsoft Consultants Subcontractor
Customer Documentation Consulting Open Positions
Progent's company culture will allow you to become a more capable consulting professional by improving your information technology skills and increasing the satisfaction of your customers. Progent delivers this promise by recruiting the best consulting talent for you to operate with, offering a state-of-the-art system infrastructure, using custom application utilities to deliver the highest quality of support, and by optimizing our operational structures for finding and retaining customers.
CISM Security Consultancies
CISM Computer Security
Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security managers are required to learn. CISM provides business management the confidence that those who have earned their CISM credential possess the background and knowledge to deliver effective security management and consulting consulting.
Shared Support Desk Economics IT Services
Computer Consultants Extended Call Desk Costs
Progent's Helpdesk management and co-management services help companies to save money and increase productivity.
Best Microsoft Windows 2008 R2 Consulting Services
Windows 2008 R2 Network Consultants
Microsoft Windows Server 2008 is a major step forward in making IT networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to offer a better platform for web publishing. Progent can help your company get the most from the enhancements built into Windows Server 2008 by providing certified consulting, technical support, training, staffing, network monitoring, and security engineering services.
Remote Support Services Microsoft Exchange
Exchange 2019 Mailbox Migration Technical Support
Progent can help you in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.
Microsoft 365 Word and Access Professional
Microsoft 365 Word and PDF Specialist
Progent's Microsoft Office Word and Microsoft 365 Word consultants can provide a broad range of affordable online consulting services to help your organization to manage your legacy Microsoft Office Word environment or assist you to migrate to a current release of Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between various releases of Word, integrating Word with other Office applications like Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training classes customized for individuals or groups.
Top CloudSuite 9.01 Consulting Services
Infor SyteLine CloudSuite Customization Consultancy
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing, distribution and service companies to simplify complex supply chains and improve the efficiency of critical processes in order to bring products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP specialist with more than 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises services that can range from as-needed guidance to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Microsoft 365 integration, training, and database administration.
Information Technology Consulting Postini
Anti-Virus Consultants
Email Guard by Postini offers constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a regular Postini license, you can still have the use of Postini's Perimeter Management services via Progent's E-Mail Guard anti-spam and virus defense aggregation program. Progent's certified e-mail security professionals can show you how to develop an email defense strategy that incorporates anti-spam and antivirus technologies and policies.
Microsoft GP/Great Plains Technology Consulting
Dynamics GP Network Engineer
Progent's Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is an accounting and business analysis tool based, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently require, with the ability to expand clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP support experts can help you install, customize and manage the current release of Microsoft Dynamics GP or upgrade efficiently from an earlier edition.
Specialist Email Virus Fingerprint
24-7 ProSight Email Guard Spam Filtering Consultants
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.
FRx Report Developer
Custom e-Commerce Development Firm
For custom program creation, Progent can provide programming experts to write business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
scom 2016 SharePoint integration Information Technology Consulting
IT Consultant scom 2016 management packs
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for critical workloads by offering centralized, cross-platform monitoring of IT resources installed across on-premises systems and private and public clouds. Progent's SCOM consulting group can provide advanced online and onsite expertise to assist organizations of any size to design, integrate, tune, enhance and repair Operations Manager 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older versions of Operations Manager or from other monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Remote Support Services Active Directory Office 365
Active Directory Microsoft 365 IT Consulting
Progent's consultants can assist you to plan and implement a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD DS and Azure AD Connect to unify identity services across onsite and cloud resources.
Specialist Clustered Server
Non-stop Clustered Servers Support Services
Progent provides Microsoft Windows 2003 Cluster Server expertise to help your organization deploy high availability server clusters designed to provide 24x7 uptime. Windows cluster servers for zero-downtime systems include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you design high availability clustered server environments based on Windows Server Cluster 2003, Progent's Premier Windows experts make sure that your fault-tolerant clustered servers are configured to maximize the competitive advantage of your IT system.
Immediate Consulting Juniper SA6500 SSL VPN
Juniper SSL VPN Router Consultants
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Remote Troubleshooting SQL Server 2017 Database Migration
24-7 SQL Server 2017 Development Information Technology Consulting
Progent's Microsoft-certified SQL Server 2017 experts can help you to plan and implement a cost-effective migration from your current SQL Server environment to SQL Server 2017.
Extended Support Desk Cost Savings Remote Troubleshooting
Top Call Center Sharing Economics Remote Support
Progent's Help Desk outsourcing and co-sourcing service programs help businesses to reduce costs and enhance productivity.
Top Quality Amazon hybrid cloud solutions Developer Firm
Amazon EC2 AMI Reports
Progent offers affordable online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security.
MRTG for Linux Professionals
Support and Integration Linux Network Monitoring
Network monitoring ordinarily consists of observing a system's resource usage in order to uncover throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux and can be used to observe mixed-platform environments where UNIX and Windows operate together. Progent's system integration consultants can help you take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX support services offer small companies and programmers help with administering and servicing UNIX and Linux networks that work with Windows-based technology.
Consulting Services UNIX
UNIX Services
Progent's Sun Solaris platform support experts provide small and mid-size companies and software developers support for managing and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent can give your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with an easy single source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
Top Nephilim ransomware hot line Specialists
After Hours Ryuk ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to contain the progress of an active ransomware breach. Call 800-462-8800
Anti-Spam Reseller
Antivirus Subscription
E-Mail Guard is Progent's affordable antispam and virus defense managed service that gives small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other varieties of email-borne assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a full library of web-based antispam and virus defense services that defuse email attacks before they are able to breech the company firewall. Perimeter Manager also allows administrators monitor and manage their email systems, irrespective of server vendor, hardware type, or geographic location.
Linux Professionals
Ubuntu Linux Consulting
Progent's Linux consulting experts offer small and mid-size businesses and software developers support for managing and supporting Linux computers that run with Microsoft-powered networks. Progent offers your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience provides you with a convenient one-stop consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.
MSP360 VM Backup Technical Support Services
MSP360 Backup Remote Support
Progent can help your company to create, implement and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image-based backup/restore for VMs and physical machines, works with all popular public clouds, and permits businesses to build a backup ecosystem with a minimum RTO and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by user miscues, system glitches, malicious users, and external attacks such as ransomware.
Top Rated Remote Workers Cloud Integration Online Consulting
Work at Home Cloud Integration Onsite Technical Support
Progent can help small and medium-size businesses to provision their offsite employees with transparent access to cloud resources.
iPad Connectivity On-site Technical Support
Mac VoIP Network Consultant
Progent's Apple Mac networking engineers can help you with a wide array of system foundation issues such as network architecture, remote and mobile access, internetwork compatibility, protection, and emerging technologies such as Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of planning, configuring, and supporting a network infrastructure that is robust, secure, productive and aligned with your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan SAN solution. Progent can also provide certified experts to help you with Cisco routers and switches.
Data Center Onsite Technical Support
Co-Location Specialists
Progent's data center support services are intended for companies with equipment housed at Internet Data Centers or data center colocation hosting sites and requiring on-demand in-person assistance at the colo facility plus off-site help from Microsoft and Cisco Certified experts. Progent provides a full range of IDC and data center and colo support services including network architecture evaluation, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, design and installation of high availability configurations, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server clustering configurations.
Network Security Scan Specialist
Security Scan Consult
Progent offers small businesses two specially designed network security evaluation scanning packages that provide, at a preset fee, remotely administered scans of your security profile which are evaluated by certified information security engineers who assess the data collected by the scan, present objective evaluations of your existing network security, and make suggestions for remediation. Progent has developed two non-overlapping network security inventory scanning packages for external and internal security testing that are priced to meet the restricted budgets of small businesses while providing enterprise-class evaluations of your IT network's vulnerability to assault.
Largest Configuration Cisco Firepower Configuration
24 Hour ASA with Firepower Help and Support
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified control of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Online Support Services Cisco VoIP Phones and Collaboration
IP Communications Remote Technical Support
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Engineer SQL Server 2016 Mobile Reports
24-7 Support and Integration SQL Server 2016 Enterprise
SQL Server 2016 introduces significant enhancements in speed, capacity, data security, availability, BOYD integration, and integrated BI. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Reports, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to help organizations of any size to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.
Skype for Business Back End Server Professional
Skype for Business 2015 Network Consultants
Progent's consultants offer online and on-premises expertise for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms like Cisco UC. Progent's certified data security consultants can assist you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory requirements.
Troubleshooting Data Protection Manager 2016 and Hyper-V
24/7 Data Protection Manager 2016 Cloud Backup Support and Setup
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery capabilities for Microsoft networks. SCDPM 2016 offers application-sensitive protection for critical platforms such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, administer, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver as-needed guidance to resolve technical bottlenecks or deliver end-to-end project management support to help you complete your Data Protection Manager 2016 deployment on time and within your budget.
Microsoft Exchange IT Services
Biggest Exchange 2007 Server Consulting Services
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, reduces long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.
Linux Network Monitoring, Nagios and MRTG Consultants
Consultant Nagios for Linux
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be deployed to analyze UNIX/Linux networks, Windows networks, or multi-platform systems where Linux and Windows coexist. The Nagios monitor allows system managers to monitor network services such as SMTP, HTTP, FTP, and PING. MRTG allows you to graph the bandwidth in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's system integration consultants can show you how to utilize both these utilities to tune and repair your system.
Top Data Center Onsite Technical Support
Network Consultants Internet Data Center
Progent's colocation center IT services are intended for companies with equipment housed at IDCs or data center colocation hosting sites and in need of on-demand on-site service at the colo facility plus remote support from Microsoft and Cisco Premier professionals. Progent provides a complete array of IDC and IDC and co-location support services such as system architecture analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, development and installation of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and planning high-availability server and storage cluster systems.
NetApp SnapMirror Technology Professional
Consultants NetApp MetroCluster
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's roster of veteran IT experts can help you to plan, configure, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and regulatory mandates.
Hornetsecurity 365 Total Backup Consultant Services
Support Services Altaro 365 Total Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
MS Certified Help and Support Microsoft Windows 2008 Cluster Server
Windows Server 2008 Failover Clustering Online Help
The cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 has been radically re-engineered to streamline the deployment, setup, and maintenance of server clusters that offer improved levels of system availability, security, performance, and versatility. New or improved capabilities include automated cluster Validation, easier setup and installation, improved cluster management, redesigned cluster infrastructure for maximum uptime, hardened security and quorum structure, minimization of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, plan and implement a deployment, train your IT personnel to administer your cluster environment, deliver ongoing consulting and support services, and create and test a disaster recovery procedure.
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