Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support personnel may take longer to become aware of a break-in and are less able to mount a quick and forceful defense. The more lateral movement ransomware can manage inside a target's network, the more time it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist businesses in the Birmingham metro area to locate and isolate breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Birmingham
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an additional ransom for not publishing this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.

The restoration work after a ransomware penetration has a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Containment: This urgent first step requires arresting the sideways spread of the attack within your IT system. The more time a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities consist of isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal useful level of functionality with the shortest possible delay. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize activity and to put essential services back online as quickly as feasible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and what restore methods are required. Ransomware assaults can destroy key databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files may exist on staff PCs and notebooks that were not connected during the ransomware assault.
  • Setting up advanced AV/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same AV technology implemented by some of the world's largest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ASM lowers TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the network from start to finish. This history of the way a ransomware assault travelled through the network helps you to assess the impact and highlights gaps in policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like business resumption are executed concurrently. Progent has a large roster of information technology and data security professionals with the skills required to perform activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged parts of your IT environment following a ransomware assault and rebuild them quickly into an operational system. Progent has collaborated with leading insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Birmingham
For ransomware system restoration consulting in the Birmingham area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent can show you how to prepare and implement a smooth move to Microsoft Dynamics GP so that you retain your data, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by creating and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom business software and eCommerce solutions that work transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Windows Hyper-V 2016 incorporates key technologies initially designed for and proven on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and carry out a smooth migration plan, educate your IT administration and support staff, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution delivers maximum business value.

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    Windows Hyper-V 2016 incorporates core technologies initially developed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, set up test systems to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, educate your IT administration and support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

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    Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect vital areas such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible business benefits of migrating to Exchange 2013, create an efficient validation and rollout strategy, and educate your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable remote support and management services for Microsoft Exchange Server 2013.

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    Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have some mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to fix critical problems detected by System Center 2012 Operations Manager.

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    Even if your business has a minimal computer support group and a modest technology budget, your information system can still feature the same high reliability and performance that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier IT professionals, the latest system management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your vital network applications and hardware operating.

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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