Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel may take longer to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral progress ransomware is able to make within a target's network, the more time it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Birmingham area to identify and isolate infected devices and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Birmingham
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system recovery almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an extra ransom for not posting this data on the dark web. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a major issue according to the sensitivity of the downloaded information.

The recovery work after a ransomware attack has a number of distinct phases, most of which can proceed in parallel if the response team has a sufficient number of members with the necessary experience.

  • Containment: This urgent first response requires arresting the lateral progress of the attack within your IT system. The more time a ransomware attack is allowed to run unchecked, the longer and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities consist of isolating affected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful degree of functionality with the shortest possible delay. This process is typically the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access management. Progent's recovery experts use advanced workgroup platforms to organize the complex recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get vital resources on line again as fast as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not properly shut down, may need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work may be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. Immutable storage provides an extra level of protection and restoration ability in case of a ransomware breach.
  • Deploying modern AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same AV technology used by some of the world's largest corporations including Netflix, Citi, and Salesforce. By delivering real-time malware filtering, detection, mitigation, recovery and forensics in a single integrated platform, ProSight ASM cuts TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if there is one. Services include establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline across the network from start to finish. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to evaluate the damage and uncovers gaps in policies or processes that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Because forensics can take time, it is essential that other key activities such as business resumption are performed concurrently. Progent has an extensive team of information technology and data security professionals with the skills needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your network following a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Birmingham
For ransomware recovery consulting services in the Birmingham area, call Progent at 800-462-8800 or visit Contact Progent.



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