Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT staff may be slower to recognize a break-in and are less able to organize a quick and coordinated response. The more lateral progress ransomware can manage within a target's network, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help businesses in the Birmingham metro area to identify and quarantine breached servers and endpoints and protect clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Birmingham
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery nearly impossible and basically knocks the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware attack, insist on a ransom payment in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra ransom for not publishing this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the nature of the downloaded data.

The recovery process subsequent to ransomware penetration has a number of distinct stages, most of which can proceed concurrently if the response team has enough people with the required skill sets.

  • Quarantine: This urgent first step involves arresting the sideways spread of ransomware across your IT system. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the network to a basic useful degree of functionality with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and secure remote access management. Progent's ransomware recovery experts use advanced workgroup tools to organize the complex recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and network support staff to prioritize activity and to put critical services back online as quickly as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware attack varies according to the condition of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can take down key databases which, if not carefully shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were not connected at the time of the ransomware attack.
  • Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring gives small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, detection, mitigation, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption utility; debugging decryption problems; building a clean environment; mapping and reconnecting datastores to reflect precisely their pre-attack condition; and recovering computers and services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress across the network from beginning to end. This audit trail of how a ransomware attack travelled through the network helps your IT staff to assess the damage and brings to light vulnerabilities in policies or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is usually given a high priority by the insurance carrier. Since forensics can be time consuming, it is vital that other key activities such as operational resumption are pursued in parallel. Progent maintains an extensive roster of IT and cybersecurity professionals with the skills needed to perform activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into a functioning system. Progent has worked with top cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Birmingham
For ransomware recovery services in the Birmingham metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements favorably impact key facets of IT such as ease of administration, availability, security, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote consulting and management for Exchange Server 2013.

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    Progent's Microsoft consultants offer in-depth support in deploying, managing and debugging any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide range of affordable remote support services following industry best practices to assist businesses of any size to receive all the advantages of this powerful platform. Support services offered by Progent include system planning, installation and migration, setting up safe collaboration among local and offsite users, network optimization, and customized webinar training.

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    Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and versatility of web-based seminars plus the effective training methods of expert teachers who utilize advanced collaboration software to emulate live, interactive classes. Progent can provide remote education for key desktop applications including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Outlook: Dynamics business accounting and analytics solutions including MS Dynamics GP; plus other leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Windows Hyper-V 2016 utilizes key technologies initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your critical applications, design an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a smooth migration plan, train your IT administration and technical support staff, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.

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    Progent's Microsoft and Cisco authorized Consultants offer three service programs to help medium-size and large organizations create an efficient and productive in-house Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help businesses analyze the various top level Help Desk application programs on the market and decide what packages might be too expensive, lack critical capabilities, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to augment their internal Help Desk team for occasional projects or to fill in for vacationing or indisposed workers.

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    Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, network backbone routing, and content dispatching products such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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    Before Progentís Microsoft Operations Manager solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, automated alerts and trend analyses created by MOM, Progent can now fix system problems before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can resolve incipient problems before clients know that the problems are there. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.

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    Progent's team of application experts offer in-depth support, software development, deployment help, and online classes for leading applications that address vital areas including ERP, general accounting, business analytics, web application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting and troubleshooting support remotely, Progent can assist clients anywhere in the U.S. to avoid the lost productivity and expense associated with travel and on-premises visits without sacrificing the effectiveness of consulting services.

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    Progent can provide cost-effective remote consulting services for all editions of Office Access including desktop and browser-based versions and offers expert support for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar training for Office Access application programming and database management.

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    Progent's UNIX platform consulting services provide small and mid-size companies and developers support for administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise offers you an easy one-stop source to show you how to build and manage a secure and reliable mixed-platform network and communications solution that allows UNIX and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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