Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may be slower to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to manage inside a target's network, the more time it will require to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist businesses in the Birmingham area to locate and isolate infected devices and guard clean resources from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Birmingham
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee for the decryption tools needed to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional settlement for not posting this information or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The restoration work after a ransomware attack has several crucial phases, the majority of which can proceed concurrently if the response team has enough members with the required experience.

  • Quarantine: This time-critical initial step involves arresting the sideways spread of ransomware across your IT system. The more time a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the network to a basic acceptable degree of capability with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the complex recovery process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a client's managers and network support staff to prioritize tasks and to put vital services on line again as fast as possible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware assault varies according to the state of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can destroy key databases which, if not properly closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted OST files may exist on employees' desktop computers and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the identical AV technology implemented by many of the world's largest enterprises such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, identification, containment, recovery and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning computers and software services.
  • Forensics: This activity involves discovering the ransomware assault's progress across the targeted network from start to finish. This history of the way a ransomware assault travelled through the network helps your IT staff to assess the impact and highlights shortcomings in security policies or processes that need to be corrected to prevent later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is commonly given a top priority by the cyber insurance carrier. Because forensics can take time, it is critical that other important recovery processes like business resumption are performed in parallel. Progent has an extensive roster of IT and security professionals with the knowledge and experience needed to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP software. This breadth of skills gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with top cyber insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Birmingham
For ransomware cleanup services in the Birmingham area, phone Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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    Progent's private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup and restore. Smaller organizations can use Progent's private cloud to eliminate major capital costs for the acquisition, upkeep, and operation of network equipment and data center facilities while benefiting the highest levels of system availability and security.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of wireless access points, optimizing wireless performance by limiting the impact of RF congestion, improving Wi-Fi availability with fast failover, and strengthening security by detecting cyber threats and analyzing network traffic according to user class and locale. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.

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