Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff are likely to be slower to recognize a penetration and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware can make inside a target's system, the more time it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can help organizations in the Birmingham area to identify and isolate breached devices and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Birmingham
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional payment in exchange for not publishing this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major problem according to the nature of the downloaded data.

The recovery work after a ransomware penetration involves a number of crucial phases, the majority of which can proceed concurrently if the response team has enough people with the necessary experience.

  • Containment: This time-critical first step involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include cutting off infected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's management and network support staff to prioritize tasks and to put essential resources on line again as quickly as possible.
  • Data restoration: The effort required to restore data impacted by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which restore methods are required. Ransomware attacks can destroy key databases which, if not gracefully closed, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For example, non-encrypted OST files may exist on staff PCs and laptops that were not connected during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Deploying modern AV/ransomware defense: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By providing real-time malware filtering, classification, containment, recovery and analysis in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-attack state; and recovering computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the impact and highlights shortcomings in policies or work habits that need to be rectified to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensic analysis is usually given a high priority by the insurance provider. Since forensics can take time, it is vital that other important activities like operational resumption are performed in parallel. Progent maintains a large roster of information technology and cybersecurity experts with the skills needed to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to salvage and integrate the surviving parts of your information system following a ransomware intrusion and rebuild them rapidly into an operational network. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Birmingham
For ransomware recovery services in the Birmingham area, call Progent at 800-462-8800 or see Contact Progent.



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  • Technology Professional Citrix virtual desktops
    Citrix VM desktops Specialists

    Citrix offers a comprehensive line of products that provide enterprise-grade manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to evaluate the strategic advantages of Citrix technology and show you how to design, validate, implement, troubleshoot, and support Citrix virtualization platforms.

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  • Cybersecurity Firm SonicWall Firewall
    SonicWall Gateway Security Suite Security Evaluation

    Progent's certified SonicWall firewall experts can help you deploy, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and design protection into your business processes.

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    At Home Workforce VoIP Support

    Progent can assist small and medium-size companies to implement IP voice solutions to provide their teleworkers the advantage of transparent access to the company phone network.

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    NetDocs and Exchange Server Professional

    NetDocuments (NetDocs) is a cloud-based document management system designed specifically for law practices. Progent can provide remote access to NetDocuments experts to help your law firm to design, deploy, administer, optimize, or troubleshoot a document management system environment powered by NetDocs.

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  • Progent Small Companies On-site Technical Support After Hours Progent Startup Company Networking Companies
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    Progent's short-term IT staffing services allow organizations to meet the need for network support personnel without incurring the costs and delays associated with vetting and hiring experienced technical workers and without adding to your full-time workforce.

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    Microsoft Windows 11 Migration Computer Consultants

    Progent's Microsoft-certified Windows 11 consulting experts offer a range of services for Windows 11 such as Microsoft 365 integration, mobile management and synchronization, telecommuter access, security and compliance, automated deployment, and Help Desk Call Center support services.

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    Urgent Microsoft Exchange and Outlook Small Business IT Consulting Companies

    Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and wireless email access. Progent's Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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  • ISSAP Certified Cybersecurity Architecture Engineers
    Engineers Security Architecture

    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through rigorous testing and significant experience with network security design. ISSAP consultants possess in-depth knowledge of access management systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security experts can help your business with all aspects of secure network architecture.

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    ProSight Email Guard Content Filtering Consult

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.

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  • Top Ranked Aironet 700 Access Point IT Consultant
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    Progent's Cisco CCIE wireless network experts can provide remote or on-premises configuration and debugging services to assist you to design, implement, update, tune, manage and troubleshoot Aironet wireless AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless access points to work with your specific office design, building structure, and anticipated workloads.

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  • SCCM 2012 Policy Settings Computer Consulting SCCM 2012 Policy Settings Remote Consulting

  • Microsoft Office System Security Consulting Services
    Integration Specialists Microsoft Windows

    Progent imposes no initialization charge and requires no monthly commitment for services provided during normal business hours. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit minor problems to fester.

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  • VMware Disaster Recovery Consulting Services
    VMware SRM and NSX Disaster Recovery Consulting Services

    VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.

  • SQL Server 2017 Adaptive Query Processing Technical Support SQL Server 2017 Enterprise Configuration
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  • SQL Server 2017 and VMWare Support and Integration IT Consultants SQL Server 2017 Security and Compliance
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  • Security Audit Services Juniper SRX240 Router Juniper SRX Series Router Network Security Testing
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  • Online Office PowerPoint Instruction
    Microsoft 365 Webinar Specialist

    Progent's webinar training classes offer small businesses the affordability, convenience, and versatility of web-based learning plus the proven pedagogic methods of expert teachers who employ sophisticated technology to emulate real-time, participatory classes. Progent offers webinar education for key desktop software including components of Microsoft Office such as Excel, Word, Publisher, and Outlook: Dynamics business accounting and management software including MS Dynamics GP; plus additional top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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  • Consultant Services XenServer Virtualization
    Top Citrix XenServer Professional

    Progent's Citrix-authorized engineers can help you to evaluate the business benefits of XenServer as well as additional Citrix products, and can assist you to design, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, uptime, and recoverability.

  • Tech Consulting Small and Midsize Office Microsoft Experts Small Office Networking Services
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  • Top Microsoft Entourage for Mac Class Learning Office Outlook for Mac
  • Top Quality Lync Server 2013 and iPad Engineer Expert Microsoft Certified Lync Server 2013 and SQL Server Engineer
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  • Virtual Server Technology Specialist Mission Critical IT Applications Remote Consulting
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  • West Midlands Security Security Companies Emergency Firewall Security Consultant Birmingham

  • Remote Network Support Professionals
    Emergency Information Technology Consulting On-site Support

    For mid-size companies who need network support, Progent offers an array of alternatives including local help, remote assistance, phone-based Help Desk, round-the-clock support with remote network monitoring, temporary staff augmentation, site relocation services, application development, and professional consultation. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides expert onsite help for solving technical issues quickly and economically.

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  • Remote Support Services Mac and Windows
    Apple Mac and Windows coexistence Online Technical Support

    Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into seamless networks with full sharing and collaboration functionality. Enabling efficient cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Windows technology. Progent's background in Windows and Apple service makes it possible to provide world class support to companies that depend on these platforms to keep their competitive edge. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows network.

  • WiFi 6 Professionals Professional WiFi 6/6E Upgrade
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  • Technology Professional ProSight Small Business Private Clouds
    Consultancy ProSight Private Cloud Hosting Services

    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the highest degree of dependability and scalability and is also easy to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization platforms that allow small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.

  • Windows Server 2019 Security and Compliance Support Outsourcing Microsoft Certified Partner Windows Server 2019 USB Drive Witness Consultants

  • Cybersecurity Penetration Testing Cybersecurity Firms
    Cybersecurity Pen Testing Cybersecurity Organization

    Stealth penetration testing is a key component of any comprehensive network security plan. Progent's security professionals can perform thorough penetration checks without the knowledge of your organization's in-house IT resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident warnings and event history analysis are properly configured and consistently observed. Progent can implement ongoing automatic PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks typical of the latest versions of ransomware.

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  • 24-Hour Helpdesk for At Home Workers Support
    Helpdesk for Remote Workforce Network Consulting

    Progent has 20 years of background assisting small and medium-size companies to plan, implement, tune, manage, and debug IT networks that incorporate telecommuters.


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