Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel may be slower to become aware of a breach and are least able to mount a quick and forceful response. The more lateral progress ransomware can make within a target's network, the more time it will require to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can help organizations in the Birmingham metro area to locate and isolate infected devices and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Birmingham
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and basically throws the IT system back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to recover encrypted data. Ransomware assaults also attempt to exfiltrate information and hackers require an extra ransom in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves a number of distinct phases, the majority of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical first step requires arresting the sideways spread of ransomware within your network. The more time a ransomware assault is permitted to run unrestricted, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes consist of cutting off affected endpoint devices from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible delay. This process is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration process. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get vital services back online as quickly as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted OST files may have survived on employees' desktop computers and laptops that were off line during the ransomware attack.
  • Deploying modern AV/ransomware protection: Progent's Active Security Monitoring gives small and mid-sized businesses the benefits of the identical AV technology implemented by many of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for working closely with the victim and the insurance provider, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and connecting drives to match exactly their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware attack travelled through the network helps your IT staff to evaluate the impact and uncovers gaps in rules or processes that need to be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is usually given a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other important recovery processes such as operational resumption are pursued in parallel. Progent has a large team of information technology and security experts with the knowledge and experience required to carry out activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This broad array of skills allows Progent to identify and integrate the surviving pieces of your information system following a ransomware assault and reconstruct them quickly into an operational system. Progent has worked with top cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Birmingham
For ransomware cleanup consulting services in the Birmingham area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    The QTS (formerly Herakles) Colocation Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS data center as a colocation site or if your company is considering moving your primary or offsite backup system to Herakles/QTS, Progent can provide a variety of cost-effective consulting services including colocation migration, system installation and upgrades, infrastructure optimization, project management services, virtualization expertise, remote monitoring, centralized system management, application development, disaster recovery/business continuity planning, security evaluation, and the support of Progent's Test Lab.

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    Progent can assist small companies to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower equipment investments. Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure you sidestep the common errors small organizations make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Android smartphones and tablets.

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    VMware's NSX network virtualization technology allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly recover the complete virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM and VMware NSX.

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    Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the basis for a powerful but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on background and broad knowledge in planning and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and servicing IT environments powered by the SBS line of servers and programs.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist organizations of all sizes to design, deploy, administer, and repair a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older versions of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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