Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to be slower to recognize a break-in and are least able to organize a quick and forceful defense. The more lateral progress ransomware can achieve inside a victim's system, the longer it will require to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Birmingham metro area to identify and quarantine breached servers and endpoints and protect clean assets from being compromised.
If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Birmingham
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a big issue depending on the nature of the stolen information.
The restoration process after a ransomware incursion involves several crucial phases, most of which can be performed concurrently if the response workgroup has enough members with the necessary skill sets.
- Quarantine: This time-critical initial step requires blocking the sideways progress of the attack within your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes consist of cutting off infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This involves bringing back the network to a minimal acceptable level of capability with the shortest possible delay. This process is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical applications, network topology, and safe endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's management and network support staff to prioritize tasks and to get essential resources back online as quickly as feasible.
- Data recovery: The work necessary to recover files damaged by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators.
- Deploying advanced antivirus/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the same anti-virus technology used by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, containment, restoration and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; receiving, learning, and using the decryption utility; debugging decryption problems; creating a clean environment; mapping and connecting drives to reflect precisely their pre-encryption state; and reprovisioning machines and services.
- Forensic analysis: This activity involves discovering the ransomware attack's storyline throughout the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps you to assess the impact and uncovers shortcomings in policies or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other key recovery processes like operational continuity are pursued in parallel. Progent has a large team of information technology and security experts with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This breadth of expertise gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware assault and rebuild them quickly into a viable system. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Services in Birmingham
For ransomware recovery expertise in the Birmingham area, phone Progent at 800-462-8800 or visit Contact Progent.