Birmingham Consulting Expertise for IT Service Companies
Transparent Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Birmingham
Progent's consulting support for network service firms in Birmingham Alabama enables you to offer your clients Progent's consulting and Help Desk Call Center support with your company's brand as a transparent augmentation of your in-house network services group. These services can help you add to your revenue, close gaps in your service offerings, create happy clients, and improve your profits.
Progent's roster of network engineers, PC support technicians, network administrators, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progent's range of expertise enables you to widen the scope of your IT support practice, and Progent's transparency lets you promote and protect your branding.
Progent is an IT support firm with 20 years of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but a hassle to set up and maintain. Small or niche IT service firms rarely have the required resources. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at extra cost.
- Optional onsite support in major metro areas is offered throughout the US at additional cost.
- You keep complete control of your customers and invoicing.
- Your customers submit requests through your custom branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your team and strategic IT skills steadily without having to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Extensive Reporting: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully documented. This makes it easy for you to transfer service assignments to internal consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and safely accept additional jobs beyond your main areas of expertise and serve new territories without the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more services to more customers using your own brand.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
- Fast Escalation: With a sizable roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
- Online Technical Support Professionals: For 20 years, Progent has provided online IT support from Help Desk support to advanced consulting. Efficient remote service saves money and produces fast solutions.
- Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran team of certified engineers can provide Birmingham, Alabama companies a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud Platform
- Online IT Support
- Telecommuter Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Experts
- Cybersecurity Consultants
- Pentesting with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Program for IT Service Firms in Birmingham, Alabama To learn additional details about Progent's reseller support for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.
An index of content::
Best password management Services
network infrastructure documentation management Professional
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.
Microsoft Windows 2000 Technical Support Services
Windows Server 2000 Migration Consulting
Progent's certified Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2000 Servers and can simplify system administration, provide technical support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and execute a plan to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in designing pilot installations to reduce the obstacles involved with moving to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
Integration Services Windows 10 Training
Microsoft Windows 10 Assessment and Deployment Kit Engineer
Progent's Microsoft-certified consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker access, security and compliance, streamlined deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and post-migration Call Center support services.
Power BI and SSRS Developer
Microsoft Experts Power BI Query Editor Programming
Progent's Power BI experts can assist your business to design, deploy, maintain, enhance or troubleshoot your Power BI environment. Progent's database experts can help you to prepare your target data for Power BI reports and dashboards. Progent can help you implement and administer a local, cloud based, or hybrid architecture for Power BI.
Apple iPad and Windows integration IT Consulting
Apple Mac and Windows coexistence Configuration
Progent's support specialists in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows systems into seamless environments with resource sharing and workgroup support. Enabling productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows calls for extensive knowledge of and experience with Mac and Windows products. Progent's background in Windows and Apple service makes it possible to offer expert assistance to companies that rely on these platforms to keep their strategic edge. Progent can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
UNIX with Windows Support and Help
Consult Solaris with Windows
If your company has a UNIX, Linux, or Sun Solaris network or a multi-OS network, Progent's CISA and CISM-certified consultants can help your whole enterprise in a wide array of security areas such as security management practices, security design and models, connection management systems and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP define the core skills and worldwide standards of performance that information security professionals are required to possess. These accreditations offer executive management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the background and knowledge to deliver effective security management and consulting services.
Services Documentation Computer Consulting
Tracking Service Costs Troubleshooting
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Immersive Telepresence Network Consultants
Technology Professional Radvision Telepresence
Progent can provide the services of an accredited consultant with an extensive background integrating products from the major telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a video conferencing solution that preserves your current investment and optimizes the business value of your IT system. Progent also offers the services of network infrastructure consultants able to assist companies of any size to build and maintain a communications network that provides the performance, reliability, protection, and expandability required to accommodate your telepresence solution.
Network Engineer Office 365
Microsoft 365 Hybrid Solutions Remote Consulting
Microsoft 365, formerly called Office 365, is Microsoft's extensive suite of client productivity apps and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in an array of subscription plans targeted at customers ranging from individuals and households to enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can help you to understand the wealth of subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly combine local and cloud resources.
SharePoint Excel Services Technology Consulting
Expert Microsoft Certified SharePoint Foundation Network Consulting
Progent's Microsoft-certified engineers offer cost-effective online technical support and development services to help your business to plan, implement, manage, and maintain Microsoft SharePoint 2010 installations that can include web sites that can function as portals, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's popular office productivity applications like Excel, Word, Outlook, and Project. Progent can assist you to migrate from previous releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
24/7/365 Computer Consultants Hyper-V 3.0 Shared Nothing Live Migration
Windows Server 2012 R2 Hyper-V 3.0 Consultant Services
Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in key areas including multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT costs and improve availability.
24x7 Amazon cloud integration Development Company
24-7 Amazon AWS integration Outsourced Programming
Progent offers affordable remote support to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.
Intune SCCM Integration Support Services
Intune and Windows 10 Computer Consulting
Progent's Intune consultants can assist your company to understand the business value of utilizing Microsoft Intune for managing your mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent can help you to define policies, plan and deploy test environments to evaluate the appropriateness of Intune for your environment, install Intune throughout your enterprise, combine Intune with SCCM for single-console change management, and troubleshoot your Intune solution.
24/7 Apple Mac and Windows coexistence IT Services
Support Outsourcing Apple macOS and Windows
Progent's service experts in Mac and Windows technology can show you how to combine Mac and Windows systems into cohesive environments with resource sharing and workgroup functionality. Enabling efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Macintosh service makes it possible to provide world class assistance to businesses that depend on these technologies to maintain their strategic advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Consult SentinelOne Singularity Complete Integration
24x7x365 SentinelOne Ransomware Protection Consultancy
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Support and Setup Exchange 2007 Edge Server
Remote Support Services Exchange Server 2007
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Consultant Services SCCM 2016
IT Consultant System Center 2016 Service Manager
Small to middle size companies can now get all the advantages of Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced IT support programs, small businesses can select a simple Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small company information systems world-class availability, security, and productivity.
Microsoft Operations Manager Technology Consulting Services
System Center Operations Manager Remote Support
Medium-size companies can derive all the benefits of System Center Operations Manager and have fast availability of Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced IT service programs, medium-size businesses can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide mid-size company networks world-class availability, security and performance.
24-Hour Network Consultant Microsoft ISA Server 2006
ISA 2006 Technology Consulting Services
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet applications while enabling enhanced efficiency by making these applications accessible to legitimate remote or mobile users. ISA Server helps guard corporate applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server consultants can show you how to plan, install, set up, and maintain Internet Security and Acceleration Server on your network so your business benefits from a highly functional and economical combination of protection, productivity, and performance.
24-Hour SharePoint 2013 Excel Services IT Consultants
SharePoint 2013 eDiscovery Center Network Consulting
Progent has been delivering SharePoint support since the initial SharePoint product was published more than two decades ago, and Progent has the breadth and depth of technical know-how to assist businesses of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an in-house, online or hybrid deployment is most sensible for your organization; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can assist in specific tasks related to your SharePoint 2013 migration.
Remote Support Office 365 Outlook Integration
Computer Consulting Microsoft 365 Integration
Progent can help you to evaluate the wealth of subscription options available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.
Apple Mac Network Consult
OS X Infrastructure Specialist
Progent's Mac networking engineers can assist you with a broad array of system foundation areas including system architecture, remote and mobile access, internetwork communication, security, and emerging technologies such as VoIP and fast wireless networking. For business networks built exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the challenge of designing, configuring, and supporting a network architecture that is reliable, secure, efficient and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also provide skilled experts to help you with Cisco routers and switches.
Cisco Security Consultancies
Largest Cisco Computer Support Consultants
Progent's Cisco CCIE-certified networking consultants have extensive background assisting Internet Service Providers to design, implement, manage, optimize, and troubleshoot high-availability, scalable network environments suitable for public networks.
24-7 Technical Support Services Microsoft Exchange 2003
Exchange Server 2003 Upgrade Consulting
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent has the experience to finish your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
SharePoint 2019 PowerApps Computer Engineer
SharePoint 2019 Migration Technical Support Services
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and onsite expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive intranet solution.
Top SQL Server 2016 SSRS Online Support Services
SQL Server 2016 Always Encrypted Online Technical Support
SQL Server 2016 offers major improvements in performance, capacity, data security, availability, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to help organizations of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
24-7 Microsoft SCOM Resource Pools Consultant
Emergency Microsoft Certified Expert System Center 2007 Integration Support
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager solutions and can provide companies of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Duo Two-factor Authentication (2FA) Support and Setup
Duo Identity Authentication Remote Technical Support
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
XenServer Network Engineer
Citrix Virtualization Professional
Progent's Citrix-certified engineers can assist you to evaluate the business benefits of XenServer as well as additional Citrix platforms, and can help your IT organization to design, validate, execute, troubleshoot, and support a XenServer solution. Progent can in addition assess your current XenServer environment and help you to optimize resource utilization, responsiveness, protection, uptime, and disaster recovery.
Integration Services Fortinet Firewall Application Control
Consultants Fortinet 100 Series Firewalls
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall experts can assist you to deploy your Fortinet firewalls to safeguard your IT assets at the network perimeter, within the data center, at branches, and in the cloud.
Small Business WAP131 IT Consulting
On-site Support Small Business WAP561
Cisco's Small Business series of APs are Linux-powered devices designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide online or onsite integration and debugging support to assist you to plan, implement, update, optimize, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or topology.
Technical Consultant Exchange 2013 Compliance
Exchange 2013 Migration Consultant
Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements favorably impact vital IT areas like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Exchange 2013.
Microsoft Dynamics GP ERP Outsourcing
Support and Integration Great Plains Accounting Software
Dynamics GP/Great Plains 2010 accounting software is a full-featured business management platform that unifies data and processes across your business, interfaces seamlessly with other solutions, and connects employees, customers and vendors unrestricted by time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a reliable, secure computer and network environment to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
24 Hour CISM Security Management Services
Consultancy Security Management
Progent offers the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and global standards of performance that IT security professionals are required to learn. It gives business management the assurance that those who have earned their CISM certification have the experience and knowledge to provide effective security management and consulting consulting.
Specialist ransomware removal and restore
Dharma ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to halt the progress of an active ransomware attack. Call 800-462-8800
24 Hour Windows 11 Pilot Testing Support Outsourcing
Microsoft Certified Windows 11 and TPM Computer Consultant
Progent's Microsoft-certified Windows 11 consulting experts offer a range of services for Windows 11 including cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, centralized provisioning, and Help Desk Call Center support services.
Onsite Technical Support Cisco VoIP phones Single Number Reach
VoIP Phone System Integration Services
Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Integration Services Aironet 1700 Access Point
802.11 6/6E Access Point On-site Support
Progent's Cisco-certified wireless integration consulting experts can help you to deploy, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Emergency Contract Cisco Consulting Contract Job Opportunities
Immediate Network Engineering Job Opportunities
Progent is looking for a variety of on-staff workers including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE credentials; and specialists in advanced system architecture with backgrounds in mobile connectivity, wireless integration, high-availability environments, business continuity solutions, data preservation, and server virtualization. Progent is also hiring workstation support technicians, off-site troubleshooting specialists, and CISSP or CISM certified security consultants. We are also hiring experienced managers able to perform effectively in our high-growth, virtual office environment. Progent contracts freelance consultants who have specialized knowledge and hands-on experience in crucial information technology areas outside Progent's primary service concentration. Progent's Experts Group hires independent consultants who offer consulting and development support for strategic solutions that include MRP, Enterprise Resource Planning, or CRM; have deep knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Solaris, or offer world-class skills in areas such as telecommunications, web site design, EDI, web commerce, or database management. Freelance contractors premier by us coordinate with our staff consultants to deliver comprehensive IT services for small company networks.
Antivirus Subscription
24 Hour Anti-Spam Technical Support
E-Mail Guard represents a complete solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by offering constantly updated spam and virus blocking, policy administration, content testing, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and reporting utilities as well as outbound email filtering to let you repair your email environment and specify and regulate company security policy.
Windows Server 2012R2 Security Setup and Support
Windows 2012R2 Online Troubleshooting
Progent's certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security plan, streamline IT administration, help with application development, and build and test a disaster recovery/business continuity plan.
Windows 11 Power Automate Online Consulting
Microsoft Windows 11 Migration Support and Help
Progent's Windows 11 consultants can provide a range of services to support Windows 11 such as cloud and hybrid solutions, mobile management and synchronization, at-home workforce access, security and compliance, automated deployment, and Call Center support services.
Open Now Database Specialists
Database Administration Technology Professional
Progent's Microsoft-certified relational database consultants can provide businesses of any size online support for leading database platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support offered by Progent include software installation and configuration, database architecture and programming, management support, replication solutions, capacity planning, performance tuning, data migration, information security, backup and recovery systems, problem solving, and training.
Network Security Auditor Cybersecurity Penetration Testing
Stealth Penetration Testing Evaluation
Stealth intrusion checking is an important part of any overall network security strategy. Progent's security professionals can run extensive intrusion checks without the awareness of your organization's in-house network support staff. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion incident warnings and event history analysis are correctly configured and consistently monitored. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and dangerous product defaults can be chained together by hackers into the multi-front attacks typical of the latest strains of ransomware.
NetDocs Configuration Specialists
NetDocs Consultancy
NetDocuments (NetDocs) is a cloud-based document management system built specifically for legal workflows. Progent can provide online guidance from NetDocuments consultants who can help legal departments and law firms to design, deploy, administer, tune, or troubleshoot a document management system environment powered by NetDocuments.
SentinelOne Active Security Monitoring Professional
SentinelOne XDR Professionals
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response.
Largest Windows Server 2008 Active Directory IT Consultants
Microsoft Windows 2008 R2 Setup and Support
Progent's Microsoft-certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop pilot systems and migration plans, integrate Windows Server 2008 with your network environment and applications, train your support staff how to run enhanced management tools, and deliver ongoing consulting and support via budget-friendly alternatives including Contact Center service and remote technical assistance.
Hornetsecurity Altaro VM Backup Integration IT Consulting
Hornetsecurity Altaro VM Backup Restore Computer Consultant
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to help you to design, deploy, manage and debug a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Juniper SA6500 SSL VPN Security Team
Juniper SA6500 SSL VPN Firewall Audit
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Windows Server 2012 R2 Online Troubleshooting
24/7/365 Technical Consultant Windows Server 2019
The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on expertise and broad knowledge in planning and building seamless, comprehensive network technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent's consulting support can assist you with planning, deploying, managing, and supporting Windows Server systems that increase the productivity of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
24 Hour Network Consulting Windows 2008 R2
Microsoft Windows Server 2008 R2 Professionals
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Windows Server 2008 for your business, create pilot programs and migration plans, install Windows Server 2008 with your network infrastructure and applications, educate your IT personnel how to run new administration tools, and provide continuing consulting and support via affordable alternatives including Contact Center support and remote technical support.
Consultant Ekahau Wi-Fi RF Coverage Maps
Ekahau Wi-Fi Troubleshooting Setup and Support
Progent's Ekahau-certified Wi-Fi network design experts can help your business to plan, implement, optimize, manage and debug a Wi-Fi network optimized for your venue. Progent can provide remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for managing the health of multiple Wi-Fi sites.
Hyper-V 2016 Shielded VMs Support
Network Consultants Windows Hyper-V 2016 Management
Windows Hyper-V 2016 utilizes key features first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, train your IT management and technical support personnel, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you maximum business value.
