Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Birmingham
Progent's consulting support for network service organizations in Birmingham Alabama allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, flesh out your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's biggest IT support firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your company's brand.
Progent is a network consulting company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their company branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's veteran roster of certified engineers can deliver Birmingham, Alabama organizations a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Find Out More About Progent's Reseller Program for Network Service Firms in Birmingham, Alabama To learn more details about Progent's consulting program for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.