Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Birmingham
Progent's consulting support for network service organizations in Birmingham Alabama allows you to provide your clients Progent's consulting and Help Desk support using your own branding as a seamless supplement to your regular network support group. This can put you on the fast track to grow your client base, expand your service catalog, create happy clients, and increase your profits.
Progent's team of network engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your branding.
Progent is a network support company with two decades of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT support firms rarely have the necessary resources. Progent's Call Center and ticketing program gives IT service firms an economical way to retain their company branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing services allow you to increase your support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Birmingham, Alabama Organizations
Progent's seasoned roster of certified engineers can provide Birmingham, Alabama businesses a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:
Find Out More Details About Progent's Reseller Support for IT Service Firms in Birmingham, Alabama To learn more details about Progent's consulting program for network service firms in Birmingham, Alabama, call 1-800-993-9400 or visit Contact Progent.