Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Birmingham
ProgentProgent's consulting support for network service organizations in Birmingham Alabama allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's biggest IT support firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their company branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metros is offered across the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers enter service requests via your custom branded Internet portal, an 800 phone number, or by sending an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal support team, responding to your direction, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to make sure all services delivered are fully documented. This enables support group to transfer service responsibilities to internal personnel once you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and affordably take on additional jobs beyond your main areas of excellence and open additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by offering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
  • Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's veteran roster of certified engineers can deliver Birmingham, Alabama organizations a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Program for Network Service Firms in Birmingham, Alabama
To learn more details about Progent's consulting program for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.