Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Birmingham
ProgentProgent's consulting services for IT service organizations in Birmingham Alabama allows you to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless augmentation of your in-house network support team. This can help you grow your client base, close gaps in your service offerings, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity professionals have acted as transparent extensions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise allows you to add to the scope of your IT service business, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but difficult to set up and manage. Smaller IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your business can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metros is available throughout the US at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter requests using your custom branded web portal, an 800 phone number, or by directing an email to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without having to turn down new business owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, under your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are thoroughly documented. This allows support group to shift account assignments to in-house consultants when you have enough staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your core areas of expertise and open additional territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT support provider by offering more solutions to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class support in a wide range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: With a large team of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Effective remote service cuts costs and produces quick results.
  • Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Organizations
Progent's seasoned team of certified consultants and technical experts can provide Birmingham, Alabama companies a broad range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Providers in Birmingham, Alabama
To learn more details about Progent's reseller support for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.