Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Birmingham
ProgentProgent's consulting support for network service organizations in Birmingham Alabama allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular network support group. This can help you grow your revenue, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT consulting company with two decades of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not just costly to license and staff, but also a hassle to configure and maintain. Smaller IT service firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service firms an affordable way to keep their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your support workload, the diversity of technical issues your business can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metro areas is available throughout the country at extra cost.
  • You keep full control of your clients and billing.
  • Your clients enter service requests via your branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, under your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service reporting system to make sure all IT services performed are thoroughly described. This enables your IT support organization to shift service responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional jobs beyond your core fields of excellence and serve new territories without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a large roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to advanced consulting. Effective remote support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's nationwide roster of certified consultants offers Birmingham, Alabama businesses a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Program for IT Service Providers in Birmingham, Alabama
To learn more information about Progent's consulting program for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or visit Contact Progent.