Birmingham Consulting for IT Service Organizations
Seamless Short-Term IT Support Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Birmingham
Progent’s consulting services for IT service firms in Birmingham Alabama allows your company to offer your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless extension of your in-house IT support group. These services can put you on the fast track to add to your client base, flesh out your service portfolio, satisfy your clients, and improve your profits.
Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the world’s largest IT support firms. Progent’s range of expertise allows you to widen the scope of your IT support business, and Progent’s close integration with your support team helps you elevate and protect your company's brand.
Progent is a network consulting firm with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Services With Your Branding
Progent's consulting program for network service providers features transparent resale to your clients of professional services. Progent bills you exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of a successful Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service providers rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an economical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support volume, the range of technologies your business can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite service in major metros is offered throughout the US at additional cost.
- You keep complete control of your customers and invoicing.
- Your customers submit incident reports using your branded Internet portal, an 800 number, or by directing a request to your assigned mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a sole source for practically all IT expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to turn down opportunities owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house support group, responding to your management, and bills your firm instead of your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Extensive Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all services performed are fully documented. This allows support group to transfer service responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and efficiently accept additional opportunities beyond your main areas of excellence and serve new territories without assuming the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network service firm by offering more services to more customers under your own company name.
- Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: With a large team of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Make Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center services to advanced consulting. Effective remote service cuts costs and produces quick solutions.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's nationwide team of certified consultants can deliver Birmingham, Alabama companies a broad range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Microsoft 365 Integration
- Dynamics GP Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Support
- Work from Home Integration
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Experts
- Security and Compliance Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Program for IT Service Providers in Birmingham, Alabama For more details about Progent's reseller program for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Windows 2012 Clustering Computer Consulting
Microsoft Certified Partner Microsoft Windows Server Failover Cluster Network Consultant
Progent's Microsoft-certified failover clustering consultants can assist you to assess the benefits of utilizing Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery solution, help your organization to design and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and show you how to automate the administration of clustered servers.
SCVMM 2012 Live Migration Support Services
SCVMM Integration Support
Progent can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist you to upgrade from an earlier release of SCVMM or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem so you realize maximum return on investment.
Dynamics GP eConnect Specialist
Microsoft Dynamics GP Consultant
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized mission-critical applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that allow you to analyze your business more effectively, transforming uncooked information into useful understanding of your company and customers.
wireless VoIP phone integration Remote Support
Cisco Certified wireless IP phones and CUCM IT Consultants
Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Cisco Security Networking Specialist
Cisco Certified CCIE Technical Support Organization
Progent's Cisco-certified CCIE network infrastructure experts can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Juniper Junos os Network Security Test
Juniper Junos J-Web Security Firms
Progent's Juniper Networks-authorized network engineer can assist your company to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to the latest releases. Progent's Junos OS consultants can also provide support for Juniper's flagship network operating system to help your business to streamline the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain environments that incorporate a mix of Juniper's OS platforms.
Remote Server Management Consult
American Megatrends MegaRAC Specialist
Remote server management cards offer network administrators full control over a server without the requirement for an on-site presence. Using these server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, deploy, and manage a high-availability company network that includes remote server management cards and Progent can use these remote server management cards to deliver low-cost off-site technical help. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Pennsylvania Small Business Computer Consulting Services
Ohio Designer
Progent’s Technical Response Center offers nationwide extended hours remote help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone help and online direct network access to isolate and resolve network problems quickly and affordably. The breadth of technical experience represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent experts as required. For critical problems, the Technical Response Center endeavors to respond to your request for support in less than one hour.
BlackBerry Wireless Network Consultant
RIM Blackberry Computer Consulting
Progent offers the support of BlackBerry-certified professionals who can assist small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the need for an internal BlackBerry specialist and reducing the cost and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of knowledge, combined with Progent's proven remote service delivery model, offers small and mid-size businesses a cost-effective option for integrating BlackBerry technology productively into their IT system.
Best ProSight domain expiration management Specialists
24x7x365 SSL certificate management Consulting Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
Chief Information Officer Computer Consulting
Emergency Chief Information Officer Support and Help
Progent can provide the temporary services of a seasoned Chief Information Officer to provide strategic direction to assist your company pick and maintain network technology appropriate for your present needs and that can serve as a firm foundation for your growth. Progent's part-time or temporary CIO services offer financial leverage to companies who want to maximize the benefits from their IT expenditures but who are unable or unwilling to add another executive-level manager to their full-time staff. Because Progent is vendor-neutral, with a large team of consultants certified to maintain all major operating systems and connectivity technologies plus a wide range and application software, Progent is in an ideal position to offer unbiased advice as well as expert technical help for developing information systems that match the special needs of your business.
Ekahau Wi-Fi RF Coverage Maps IT Services
Ekahau On-premises Wi-Fi Site Survey On-site Technical Support
Progent's Ekahau-certified Wi-Fi site design consultants can help you to plan, install, optimize, manage and debug a Wi-Fi solution optimized for your venue. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for troubleshooting RF problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi networks.
Extended Service Desk Configuration
Largest Virtual Support Desk Technical Support Services
Progent’s Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Consultant Services Dynamics GP VBA
Dynamics GP Web Services Professionals
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that let you analyze your business more thoroughly, turning raw data into useful insights into your company and customers.
Microsoft Exchange Upgrade Support and Help
Microsoft Exchange 2003 Troubleshooting
Progent's Microsoft Certified engineers can provide expert consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange rollouts or updates and can supply onsite personnel to assist enterprises with deployments of Microsoft Exchange in the or any area covered by Progent's engineers.
Technical Support Remote Monitoring and Reporting
MOM 2007 Technical Support
Remote continuous monitoring, automated alerts, and periodic analytical reporting are vital to preserving the health of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can get a level of protection that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as low-cost services created to assist you to detect and resolve a an array of IT network problems before they can disrupt your business.
Cisco and Microsoft Certified Expert Technical Consultant Part-Time CIO
Online Support Chief Information Officer
Progent offers the part-time services of a veteran Chief Information Officer who can offer a broad perspective to assist your company select and maintain network solutions to meet your present needs and that can serve as a firm basis for your future growth. Progent's part-time or temporary CIO consulting services provide financial advantages to companies who want to maximize the impact of their IT expenditures but who are unable or unwilling to add one more executive-level manager to their head count. Since Progent is vendor-neutral, with a large staff of engineers certified to maintain all major operating systems and networking technologies plus a broad range and application software, Progent is in a unique situation to provide objective advice along with advanced technical support for building and maintaining IT solutions that match the particular requirements of your organization.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Remote Troubleshooting
Top Catalyst Wireless AP Consultant Services
Progent's Cisco-certified Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point consultants can provide economical online and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Windows 2000 Online Troubleshooting
Online Help Windows 2000 Server
Progent's Microsoft-certified Windows Server 2000 consultants can provide computer help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, optimization, and troubleshooting services include network design, deployment, documentation, local and off-site support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
System Center 2016 and NetApp Integration Computer Engineer
System Center 2016 Disaster Recovery Technical Support
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or onsite technical support to help you to remediate critical problems uncovered by SCOM 2012.
Small Business Network Network Consultant
Small Business Network Outsourcing
If you have a company IT system with 10 to 50 network clients, Progent's network outsourcing services free your business from over-reliance on an individual independent service provider while giving you affordable and reliable access to enterprise-class technical expertise. By providing network support help when you need it, providing specialized knowledge for critical technologies, offering value-added services such as automated network monitoring, and billing only for support you receive, Progent gives you an economical way for optimizing the business value of your small business network. Progent is the smart way for small organizations to build and maintain a robust and safe information network and to benefit from fast access to the experienced support ordinarily available only to enterprises who are able to support a large internal IT organization.
Private Cloud Virtual Datacenter Hosting Consultant
Immediate ProSight VM Hosting Technology Professional
Progent's ProSight Virtual hosting services provide small and midsize companies a variety of benefits including reduced capital expenditures, reductions in operational expense, improved executive focus, enterprise-class security, enhanced fault tolerance, and business continuity.
Consult Citrix Server Management
Consulting Services Citrix XenCenter
Progent's Citrix-authorized engineers can assist you to evaluate the business benefits of XenServer and additional Citrix platforms, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can also analyze your existing XenServer environment and help you to enhance resource utilization, responsiveness, protection, availability, and recoverability.
Microsoft SQL Server Information Technology Outsourcing Companies
SQL 2008 Reporting Services Integration Companies
Progent's Microsoft-certified SQL Server programmers and DBAs can provide online expertise to help businesses of any size to build, administer, and maintain applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server experts can provide support for any element of the application life cycle in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.
Juniper Junos Security Consulting
Juniper Junos CLI Technology Consulting
Progent's Juniper-authorized network engineer can help your company to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS engineers can also provide support for Juniper's premier network control software to help you to streamline the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help you manage networks that incorporate a combination of Juniper's OS platforms.
Specialists Microsoft Windows Server 2008 R2
Online Support Windows Server 2008 DirectAccess
Windows Server 2008 R2 features high levels of speed, security, availability, scalability, and flexibility that improve output of local, branch office, and mobile workers. Progent's Microsoft-certified experts can provide cost-effective remote consulting, troubleshooting, and training services to help you to design, implement, and maintain Microsoft Windows Server 2008 R2 to add substantial business value to your network.
LifeSize Telepresence Consulting Services
Cisco VTC Engineers
Progent can provide the support of a senior consultant with years of hands-on experience configuring, maintaining, and upgrading video conferencing platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network management team, your ISP, and your video conferencing technology vendor to assist your organization maximize the business value of your video conferencing ecosystem.
Technology Consulting Services Microsoft Exchange Server 2016 Upgrade Planning
Microsoft Certified Support Services Exchange 2016 Migration
Progent can assist your business in all phases of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Microsoft and Cisco Authorized Expert Amazon enterprise hybrid cloud solutions Contract Development
Amazon S3 integration Expert Development
Progent can provide cost-effective online support to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to create all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed consulting to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.
Telecommuting Consulting
Remote Workforce Computer Engineer
Progent has 20 years of background assisting small and mid-size businesses to design, install, tune, manage, and debug information networks that support telecommuters.
Support and Integration Microsoft CRM
CRM Information Technology Consulting
Microsoft CRM helps small companies nurture profitable customer interactions. Integrated Sales and Customer Service modules allow employees to share data to help improve selling success and offer consistent, effective customer service. Progent can set up the most sensible network infrastructure, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer support databases.
Double-Take Replication Outsourcing
DoubleTake Carbonite Backup and Restore IT Consultants
DoubleTake/Carbonite Software offers a selection of tools intended to deliver small companies a range of cost-effective alternatives for backing up and recovering business-critical workloads such as Exchange Server, Microsoft SQL, Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced state of fault tolerance and business continuity readiness at an affordable cost.
Specialists Microsoft AD DS
Active Directory Admin Center Integration Services
Progent can assist you to plan and carry out an efficient migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity and access services for both onsite and cloud assets.
Mandrake Linux Consultant Services
Mandrake Linux Technology Professional
Progent's Linux consulting services offer small and mid-size companies and software developers help with managing and maintaining Linux computers that run with Microsoft-based networks. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you an easy one-stop source to help you create and manage a secure and robust mixed-platform network and communications solution that supports Linux and Microsoft interoperability by combining Windows with major Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Microsoft Certified ISA 2006 Online Troubleshooting
ISA 2006 Firewall Services
Secure Application Publishing with ISA Server 2006 provides more protection of intranet resources while supporting enhanced productivity by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server helps guard business applications, services, and data throughout all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, install, configure, and maintain ISA Server 2006 on your network so your company achieves a smart and economical balance of security, productivity, and speed.
Database Application Development Specialist
Top Quality Database Administration Consulting Services
Progent's certified database developers can provide businesses of any size remote DBA and programming services for popular database products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include software installation and configuration, application design and programming, administration services, synchronization solutions, capacity planning, performance optimization, migration, information security, backup and recovery options, problem solving, and webinar training.
24-Hour Microsoft Exchange Server 2003 Management
Spam Filtering Remote Technical Support
Progent's Microsoft-certified professionals have more than 10 years of background delivering messaging solutions for companies that range from small businesses to global corporations. Progent provides affordable support for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate remote and mobile email access. Progent’s Microsoft Exchange consulting services can assist you in planning and carrying out a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent also provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can help you integrate Microsoft Outlook Web App for all major web browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.
Consulting Redhat Linux
Gentoo Linux Network Consultant
Progent's Linux consulting services offer small companies and developers assistance with administering and maintaining Linux computers that run with Microsoft-based technology. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and robust mixed-platform network and communications environment that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Top Ranked Android and Windows Server integration Remote Troubleshooting
Android DNS Remote Support
Progent's seasoned team of IT consultants and subject matter specialists have extensive background providing remote and on-premises assistance for organizations of all sizes who want to incorporate Android phones into their IT systems so that users can work together from anywhere. Progent has the range of know-how to solve technical issues that span numerous vendors and that represent a mix of older and up-to-date technology. Progent offers cost-effective online consulting to assist you with any stage of planning, configuring, managing and maintaining your BYOD environment. Progent can provide occasional support to assist you to resolve particularly stubborn IT issues, or Progent can provide comprehensive project management services to ensure that you complete strategic IT initiatives on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid networks and offers expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or individual training sessions to help you manage and use Android phones and tablets to maximize their business value.
Zero Downtime Network Remote Support
High Availability Networks On-site Technical Support
Progent’s fault tolerant network consultants offer non-stop computing consulting, disaster recovery planning, system load balancing, high-availability interoffice access, 24x7 Internet architecture design, fault-tolerant data center services, and other high-availability networking consulting to show your company design a 24x7 network for strategic applications. Progent has the experience to develop affordable, non-stop networks by utilizing the evolving suite of Windows Cluster servers including Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent network load balancing.
Microsoft Dynamics GP Web Services Professionals
Dynamics GP ODBC Engineer
Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to analyze your business more thoroughly, transforming raw data into valuable understanding of your company and customers.
24x7x365 SharePoint Workspace 2010 Support and Setup
24/7 Microsoft Onsite Technical Support SharePoint 2010
Progent's Microsoft consultants offer affordable online technical support and programming services to help your business to plan, implement, manage, and maintain Microsoft SharePoint 2010 installations that can feature web sites able to function as intranets, extranets, document and media management tools, blogs, data warehouses, business analytics, enterprise search engines, workflows, and other utilities to support and enhance information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular desktop applications including Office Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from previous versions of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 solution.
CISM Certified Cybersecurity Management Engineer
Security Management Professionals
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of skill that information security managers are required to master. CISM gives executive management the assurance that consultants who have earned their CISM certification have the background and capability to provide efficient security administration and consulting services.
SCVMM 2012 and VMware Remote Support
SCVMM 2012 Specialists
Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your company to move from an older version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM environment to make sure you get maximum business value.
Services Database Administration
Database Programming Integration
Progent's certified database developers can provide businesses of any size online DBA and programming services for leading RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include installation and integration, database architecture and coding, administration support, replication strategies, capacity planning, performance optimization, migration, information security, backup and recovery options, troubleshooting, and training.
Consulting Services SharePoint Server
Microsoft Office SharePoint Server 2007 Technology Consulting
Progent’s Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, teams and information. SharePoint provides a central location for your employees or clients to access, organize, distribute and interact with relevant data, documents, and applications and to communicate with other people. SharePoint enables quicker and better decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the information they’ve created in a manner that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can help you to maintain your existing SharePoint ecosystem or migrate to the current release of SharePoint.
SQL Server 2016 Remote Support
Microsoft Experts SQL Server 2016 Enterprise Specialists
SQL Server 2016 introduces significant improvements in performance, capacity, security, high-availability, BOYD integration, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and onsite expertise to assist organizations of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).
MFA and Single Sign-on Online Help
Duo Multi-factor Authentication Network Consultant
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
System Center Operations Manager Configuration
Comprehensive Event Management Network Consultant
Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and repairing SCOM solutions and can provide organizations of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate serious issues detected by SCOM 2012.
