Birmingham Consultants for Network Service Companies
Short-Term Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Birmingham
Progent’s consulting support for IT service firms in Birmingham Alabama allows you to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular network services team. These services can ease the way for you to grow your client base, flesh out your service offerings, satisfy your customers, and increase your bottom line.
Progent’s nationwide team of network engineers, desktop support technicians, IT administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the country's largest IT support firms. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is an IT support firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you directly and works under your direction to deliver your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop support group delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Standard service times are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite service in major metros is available across the country at additional cost.
- You have full control of your customers and billing.
- Your customers enter service requests via your custom branded web portal, a toll-free number, or by directing a message to your specified mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole source for practically all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to decline new business owing to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your in-house support team, under your direction, and bills you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services delivered are thoroughly documented. This enables you to shift account assignments to in-house consultants once you have enough staff and relevant skill sets.
- Safely Expand Your Service Practice: You can quickly and efficiently accept additional opportunities outside your core areas of excellence and open new geographies without exposure to the risks associated with increasing your head count too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
- Add to Your Services Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can be a dependable resource for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a large roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
- Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
- Online Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient remote support saves money while delivering fast results.
- Major Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Birmingham, Alabama businesses a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Security and Compliance Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Program for IT Service Firms in Birmingham, Alabama To learn additional details about Progent's reseller program for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft ISA Server Remote Support Services
Microsoft ISA Server Support Outsourcing
Progent's certified ISA Server consulting experts have broad experience creating Microsoft-based security designs for IT networks with multiple sites, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
Nephilim ransomware recovery Professionals
Biggest Engineer ransomware cleanup and restore
Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Technology Consulting Catalyst MPLS
Integration Services Catalyst 6500 Switch
With Cisco Catalyst switches for small and medium-sized companies, Cisco allows companies to realize the full benefits of adding smart traffic control to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to deploy capabilities to make your IT network sufficiently robust to accommodate time-critical requirements, scalable to facilitate future growth, safe enough to protect restricted data, and capable of differentiating and controlling traffic flows to optimize system operations. Progent's CCIE certified consultants can show you how to pick out and integrate Catalyst switches appropriate for your business. Also, Progent's CISM certified security specialists can show you how to create a comprehensive protection policy and set up Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Hybrid Office 365 and Exchange Technology Consulting
Office 365 IDFix Support
Progent can help you to evaluate the many subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid networks that transparently integrate local and cloud resources.
Support Specialist Cisco Planning
Cisco Access Point Computer Companies
Progent's CCIE-certified networking consultants have extensive background helping Internet Service Providers to architect, implement, administer, optimize, and debug high-availability, extensible network solutions suitable for public networks.
SQL Server Cluster Remote Support
Non-stop Clustered Servers Engineer
Progent offers Microsoft Windows 2003 Cluster Server expertise to help your company utilize non-stop clustered servers designed to deliver 100% uptime. Clustered Windows servers for fault-tolerant systems include Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Server Cluster. By assisting you t design zero-downtime server clustering environments around Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows engineers ensure that your fault-tolerant clustered servers are configured to maximize the competitive value of your IT network.
SharePoint Server 2007 Support and Integration
SharePoint 2007 Consulting Services
Progent’s Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and information. Microsoft SharePoint Server offers a common spot for your employees or clients to access, organize, share and manipulate relevant information, documents, and software and to interact with one another. SharePoint allows quicker and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge they’ve developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can help your organization to maintain your current SharePoint environment or migrate to the current release of SharePoint.
ProSight domain expiration management Consulting
IT asset management Specialists
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of the time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it.
Network Architect Information Technology Consulting Firm
Microsoft and Cisco Certified Relocation Specialist
For enterprises with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Certified network support experts and certified Cisco system consultants offer a variety of IT support services including project planning, Sarbanes Oxley compliance, site relocations, corporate security, system architecture, local or remote emergency support, and technical support for data center hosting environments. A Progent IT architect can help you plan a multi-site information system that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Premier consultants can help major enterprises plan, integrate and maintain major rollouts of updated releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s CCIE and CCNP consultants can assist you to deploy Cisco technology for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Cisco VoIP Computer Consulting
Computer Network Support Group Cisco VoIP
Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid foundation for your local, cloud-centric, or hybrid data center and streamline operations in key areas including hardware consolidation, security and compliance, manageability, availability, and recoverability.
ASA 5500 Consulting Services
Open Now On-site Technical Support Cisco Firewall and IPS
Progent's Cisco certified networking consultants can help you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Immediate CRISC Certified Information Risk and Information Systems Control Officer Technology Professional
CRISC Certified Risk and Information Systems Control Manager Consult
Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.
Aironet Wireless AP Onsite Technical Support
Aironet Wi-Fi Access Point Online Support Services
Progent's Cisco certified Wi-Fi experts can provide economical remote and onsite help for both legacy and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to design and maintain wireless environments that include indoor and outdoor/industrial Aironet APs.
Microsoft Exchange 2000 Professional
Online Troubleshooting Exchange Server 2000
Progent is one of the most qualified information technology support firms for creating e-mail solutions based on Microsoft Exchange 2000. Progent is skilled in helping small businesses get all the advantages of Microsoft Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Virtual Service Desk Network Consulting
Configuration Shared Help Desk Ticketing
Progent’s Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading shared PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
SCOM 2012 Microsoft Azure Monitoring Professional
Online Consulting Microsoft SCOM 2012 Migration
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, optimizing and repairing Microsoft SCOM solutions and offer organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012.
Capacity Planning Test Lab Specialists
VLAN Test Lab Specialist
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and tuning performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without adequate internal resources to assemble proper test systems, the lab cuts capital outlay and technical risk and helps keep critical network projects on schedule.
F5 Networks BIG-IP Network Consulting
Non-stop Load Balancing IT Services
Progent provides high availability load balancing consulting that addresses network load balancing, load balanced applications, network backbone routing, and content delivery products such as Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.
Remote Troubleshooting Microsoft Operations Manager
Application Monitoring Professionals
Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can afford a level of network stability that was previously reserved for enterprises. Progent can provide several RMM options delivered as low-cost service packages designed to assist your company to identify and fix a an array of network problems before they can hurt productivity.
Top SharePoint Server 2007 Onsite Technical Support
MCSE Expert Certified Technical Support SharePoint 2007
Progent’s Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web technology for intelligently coordinating people, teams and data. Microsoft SharePoint offers a central spot for your workers or customers to access, organize, share and manipulate relevant information, files, and software and to communicate with other people. Microsoft SharePoint allows faster and more intelligent decisions, more effective access across groups and more economical business practices. Windows SharePoint Services join workers, customers, teams and projects with the data they’ve created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint experts can assist you to manage your current SharePoint solution or upgrade to the current release of SharePoint.
Microsoft Small Business Server 2008 On-site Technical Support
Microsoft SBS Premium Add-on Online Consulting
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that offers the foundation for a powerful but easy-to-manage information. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server 2011 calls for a computer support expert with hands-on experience designing and building cohesive, comprehensive business network environments. Progent's Small Business Server professionals have an average of over 10 years of background integrating computer networks founded on Microsoft technology. This experience assures you success in deploying, administering, and repairing network solutions that incorporate the Small Business Server suite of servers and productivity software.
Support Services 8540 wireless controller
Wave 2 wireless controller Remote Support Services
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning wireless throughput by reducing the impact of RF congestion, improving wireless availability with rapid failover, and hardening security by identifying cyber threats and analyzing traffic content according to user type and location. Progent can assist you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller technology.
24x7 SIP Trunk Failover Consulting Services
Cisco SIP Infrastructure Solutions Help and Support
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective remote or on-premises expertise to assist businesses to migrate smoothly to a modern unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.
Computer Network Support Company Cisco CCIE Remote
24/7 Cisco Planning Service
Progent's Cisco CCIE network infrastructure experts can help your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software support.
After Hours EMail Virus Computer Support Company
Microsoft EMail IT Consulting
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and integrated email/telephony solutions for companies. Progent provides affordable Exchange Server consulting services to enhance email security and virus defense, achieve high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support services can assist you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Online Cisco Certified CCIE Small Business Computer Consultant
Cisco CCIE Online Computer Outsourcing Consultant
Progent's Cisco certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, implement, manage, optimize, and troubleshoot high-availability, extensible network solutions appropriate for public networks.
Solaris Services
Solaris Technology Professional
Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to create and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Microsoft Report Builder Programmer
Microsoft Management Reporter Outsourced Programming
Progent can provide online and onsite consulting to help you with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing applications to designing and implementing a comprehensive BI environment. Progent's management reporting experts can assist your company to support your current BI environment, help you to migrate reports from a discontinued reporting product to a modern one, and deliver as-needed online training to meet your individual needs. Progent’s business reporting and analytics professionals can provide experience in all popular BI reporting platforms including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Microsoft MCP Remote Support Job
Cisco CCDP Careers
Progent wants to find fulltime, results-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system engineers who have Cisco CCNP or CCIE certification; security consultants who have CISSP or CISM or comparable security credentials; and advanced system architecture experts with experience in mobile solutions, wireless networking, high uptime, business continuity, data preservation, and server virtualization. Progent also is looking for employees who can work on Progent's team of helpdesk support technicians and remote troubleshooting professionals. In addition, Progent is seeking talented managers who can operate effectively in our high-growth, virtual office culture.
On-site Support Windows Server Hyper-V 2016 Management
24-Hour Hyper-V 2016 Migration Integration
Hyper-V 2016 incorporates key technologies first developed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network topology for a cloud-centric or hybrid deployment, develop and carry out a smooth migration plan, educate your IT administration and support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Microsoft Small Business Server 2008 Support
Emergency Small Business Server 2008 Specialists
Microsoft Small Business Server is an affordable suite of server products that provides the foundation for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with hands-on background and broad experience in planning and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting IT environments powered by the SBS suite of servers and programs.
Support Services Aironet Wave 2 Wi-Fi Access Point
Remote Aironet Wi-Fi Access Point Help and Support
Progent's Cisco certified Wi-Fi consultants can provide affordable online and onsite support for end-of-life and current Wave 2 Aironet wireless access points (APs) and Progent can help you to design and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
Office Word Technology Professional
Emergency Microsoft Certified Office Word 2003 Consulting Services
Progent's certified Office Word and Office 365 Word experts offer a wide range of economical online consulting services to assist you to manage and troubleshoot your current Microsoft Office Word solution or assist you to move to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA software development, identifying and resolving compatibility issues between various versions of Office Word, interfacing Word with different Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and remote training classes tailored for your special requirements.
Local Government Cisco Engineers
School District Consultant
Progent has a long background providing a full-spectrum of remote IT consulting and urgent repair services to local governments and schools across the United States. Progent is one of the pioneers in providing advanced remote IT support and has provided IT support to clients in every state. Remote support saves travel expenses and resolves issues faster than onsite service calls.
Biggest Network Consultant Service Reports
Engineer Services Documentation
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of documenting and archiving service records allows more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Lync Server 2013 and Exchange UM Server Consultant
Microsoft Lync Server 2013 IM Network Consultants
Lync 2013, now called Skype for Business, allows organizations of any size to build a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and future plans, deploy Lync 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your management team and end users. Progent offers expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Monitoring and Reporting Specialists
System Center Operations Manager Support
Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the proper operation of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has advanced to the point that businesses of all sizes can afford a level of network stability that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as low-cost services created to assist you to identify and fix a an array of IT network problems before they can hurt productivity.
SCCM Azure Integration Support Outsourcing
Consultant Services SCCM Planning
Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings control, keeps track of network assets, protects against company data leakage, provides health monitoring, enables secure end-user self service, and offers a single point of control for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, operating and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.
VPN Security Cybersecurity Consultancies
Intrusion Protection Systems Technical Support
Progent offers small and medium size companies expert consulting for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and Symantec. Progent can show you how to create a detailed security plan and select appropriate technologies from a variety of suppliers to support your security goals while sticking within your spending restraints.
Windows 2003 Server Integration
Emergency Microsoft Windows 2019 Computer Consulting
The sophistication and integration requirements of Microsoft Windows Servers requires an IT consulting firm with practical expertise and in-depth familiarity with planning and building cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent’s IT support can assist you with planning, deploying, managing, and supporting Windows Server systems that maximize the productivity of your IT system. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Consultants Windows Server 2012R2 Security
Windows Server 2012 R2 Multitenancy Support Services
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT management staff, develop an enterprise-wide security strategy, automate network administration, assist with application development, and build and test a disaster recovery/business continuity plan.
wi-fi controller Computer Consultant
3504 wireless controller Support Outsourcing
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning wireless throughput by reducing the effect of RF congestion, improving wireless uptime with fast failover, and strengthening security by detecting threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.
Dynamics GP Engineer
Microsoft Financial Software Remote Support
Dynamics GP 2010 accounting is a full-featured business management and analytics platform that integrates information and operations throughout your company, interfaces seamlessly with other applications, and brings together workers, customers and vendors unrestricted by time or location. Designed for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to install and maintain a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Consultancy Email White Lists
Technology Professional ProSight Email Spyware Protection
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.
Cisco Switch Service
Cisco Firewall Solutions Provider
Progent offers fast online access to Cisco CCIE networking experts. Progent's CCIE consultants can connect to your environment via advanced remote support utilities to deliver fast and affordable troubleshooting and remediation of critical network infrastructure issues.
