Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Birmingham
ProgentProgentís consulting services for network service firms in Birmingham Alabama enables your company to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a transparent supplement to your in-house IT services team. These services can help you add to your revenue, expand your service portfolio, satisfy your clients, and increase your profits.

Progentís nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the country's biggest IT support businesses. Progentís range of expertise allows you to add to the scope of your IT support practice, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network consulting company with two decades of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and manage. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an economical way to keep their own branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow you to increase your support volume, the diversity of technologies your company can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered across the US at extra cost.
  • You have full control of your customers and billing.
  • Your clients enter service requests by means of your custom branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies steadily without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your management, and bills you rather than your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are fully documented. This enables support group to transfer service assignments to internal consultants when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and affordably accept more opportunities outside your main areas of expertise and open new geographies without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can be a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Efficient online support saves money while delivering quick results.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran team of certified consultants offers Birmingham, Alabama organizations a wide range of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Providers in Birmingham, Alabama
To learn more details about Progent's consulting support for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.