Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Birmingham
ProgentProgent's consulting support for IT service organizations in Birmingham Alabama enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your regular network support team. This can put you on the fast track to add to your client base, expand your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have worked as transparent supplements to the support staffs of some of the world's largest IT service firms. Progent's range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network consulting company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent bills you directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to configure and manage. Smaller IT support providers rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while delivering their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support volume, the range of technical issues your business can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is offered across the US at additional cost.
  • You keep full control of your clients and billing.
  • Your clients enter incident reports using your custom branded web portal, a toll-free number, or by directing an email to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all technical expertise your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, responding to your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class documentation platform to make sure all services delivered are fully documented. This allows you to shift account responsibilities to in-house personnel when you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely accept additional jobs outside your core fields of excellence and serve new geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad range of technologies and can be a dependable resource for expanding your IT service business.
  • Fast Problem Escalation: With a large roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient online service saves money and produces quick solutions.
  • Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Businesses
Progent's seasoned team of certified consultants and technical experts can deliver Birmingham, Alabama companies a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Birmingham, Alabama
For more information about Progent's reseller program for network service firms in Birmingham, Alabama, call 1-800-993-9400 or visit Contact Progent.