Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Birmingham
ProgentProgentís consulting support for IT service firms in Birmingham Alabama allows you to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular network services team. These services can ease the way for you to grow your client base, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network engineers, desktop support technicians, IT administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent bills you directly and works under your direction to deliver your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful service desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Smaller IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is available across the country at additional cost.
  • You have full control of your customers and billing.
  • Your customers enter service requests via your custom branded web portal, a toll-free number, or by directing a message to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole source for practically all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to decline new business owing to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support team, under your direction, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services delivered are thoroughly documented. This enables you to shift account assignments to in-house consultants once you have enough staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept additional opportunities outside your core areas of excellence and open new geographies without exposure to the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient remote support saves money while delivering fast results.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Birmingham, Alabama businesses a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Birmingham, Alabama
To learn additional details about Progent's reseller program for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.