Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Birmingham
ProgentProgent's consulting support for network service organizations in Birmingham Alabama allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent supplement to your regular IT services team. This can help you grow your client base, expand your service offerings, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop support specialists, network administrators, and data security consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT consulting firm with two decades of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to set up and manage. Smaller IT service firms do not have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their company branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to increase your physical and virtual support workload, the range of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metro areas is available throughout the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers enter incident reports using your branded Internet portal, an 800 phone number, or by sending a request to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your coordination, and invoices you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services performed are fully described. This allows you to shift service assignments to internal personnel once you have sufficient staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on more opportunities beyond your main areas of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
  • Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Effective online support cuts costs while delivering quick solutions.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's veteran team of certified consultants can deliver Birmingham, Alabama companies a wide range of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Birmingham, Alabama
To learn additional details about Progent's reseller support for IT service organizations in Birmingham, Alabama, call 1-800-993-9400 or visit Contact Progent.