Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Birmingham
Progent's consulting services for IT service organizations in Birmingham Alabama allows you to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless augmentation of your in-house network support team. This can help you grow your client base, close gaps in your service offerings, create happy customers, and increase your profits.
Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity professionals have acted as transparent extensions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise allows you to add to the scope of your IT service business, and Progent's transparency lets you elevate and preserve your branding.
Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but difficult to set up and manage. Smaller IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your business can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support companies include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without having to turn down new business owing to a gap in expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Birmingham, Alabama Organizations
Progent's seasoned team of certified consultants and technical experts can provide Birmingham, Alabama companies a broad range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
Find Out More About Progent's Reseller Support for IT Service Providers in Birmingham, Alabama To learn more details about Progent's reseller support for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.