Birmingham Consulting Services for Network Service Companies
Seamless Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Birmingham
Progent’s consulting services for IT service organizations in Birmingham Alabama allows your company to provide your clients Progent's consulting and Help Desk support with your own branding as a transparent extension of your regular network services group. This can ease the way for you to grow your client base, expand your service catalog, create happy customers, and improve your profits.
Progent's roster of network engineers, desktop support technicians, IT administrators, and data security professionals have acted as seamless supplements to the IT staffs of some of the world’s biggest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network support firm with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's reseller program for IT service providers features transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing systems are not just costly to license and staff, but also difficult to configure and maintain. Smaller IT service companies rarely have the required resources. Progent's Call Center and ticketing program offers IT service firms an affordable way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support organizations include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite service in major metros is offered throughout the country at extra cost.
- You have full control of your clients and invoicing.
- Your clients submit incident reports by means of your branded Internet portal, an 800 phone number, or by directing an email to your designated mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without being forced to decline opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, under your coordination, and bills your firm instead of your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Documentation: Progent uses an enterprise-class reporting system to ensure that all IT services delivered are thoroughly documented. This enables your IT support organization to shift service assignments to internal consultants once you have sufficient people and relevant technical skills.
- Safely Expand Your Service Business: You can easily and affordably take on more jobs outside your main fields of expertise and serve new geographies without assuming the risks involved with expanding your head count too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more solutions to more customers under your own company name.
- Add to Your Services Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
- Fast Problem Escalation: Thanks to a large team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
- Online Support Professionals: For 20 years, Progent has delivered online network support from Call Center support to high-level consulting. Efficient remote support cuts costs while delivering quick results.
- Top Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Birmingham, Alabama Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Birmingham, Alabama companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Work from Home Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Android Phone Integration
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Program for IT Service Organizations in Birmingham, Alabama To learn more details about Progent's consulting support for IT service firms in Birmingham, Alabama, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Consulting Microsoft Windows
Largest Microsoft Windows 8.1 Consultant
Microsoft Windows 8.1 is designed to run on computers ranging from smartphones and tablets to engineering workstations. A wealth of innovative features, including touch screen interface and signature live tiles GUI, provide a broad range of advantages for companies who understand how to put them to work. Progent's Windows experts can help get your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum competitive value from the product's many technical enhancements.
Top Rated VPN Integration
Cisco VPN Online Consulting
Cisco's security and remote access solutions for small to medium sized companies offer a complete range of manageable security hardware and software to help protect your entire network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your business goals.
Troubleshooting SCDPM 2012 Deduplication
Data Protection Manager 2012 Network Consultants
Progent's Microsoft-certified consultants offer online or in-person support to assist organizations of any size to design, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier versions of SCDPM or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for resolving particularly challenging problems, or full project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Power BI Mobile Apps Design Firm
Coder Power BI Management
Progent's Power BI consultants can help you to plan, install, maintain, enhance or debug your Power BI solution. Progent's database experts can assist you to organize your source data for Power BI reports and dashboards. Progent can help you build and manage a local, cloud based, or hybrid architecture for Power BI.
Consultant Microsoft SQL Server
SQL Server Support and Setup
SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to network users, reducing the difficulty of designing, deploying, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and wide knowledge in designing and building data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Professional Polycom Video Conferencing
Engineers Radvision Telepresence
Progent offers the services of a certified engineer with an extensive background integrating technology from the major telepresence vendors including Cisco, Polycom, and LifeSize and can assist your company to design, install, upgrade, or troubleshoot a telepresence environment that protects your current investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of network infrastructure engineers able to assist companies of all sizes to create and maintain a network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.
Network Management Services Endpoint Management
Top Quality System Center Configuration Manager Small Business Computer Consulting Companies
Progent's Microsoft-certified consultants can assist your company to streamline desktop update and patch deployment by delivering support for management solutions such as Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.
Cisco Firepower 2000 Series Firewalls Technical Support
Cisco ASA 5500-X with Firepower Online Technical Support
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, administer and troubleshoot firewall solutions based on ASA firewalls with Firepower Services.
Les Kent has a 35-year history of successful network integration, corporate administration, marketing, and operations. He has shown a talent for creating elegant information technology solutions while working as a system designer, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major enterprises.
Amazon MWS Development Group
Amazon MWS integration Coder
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.
Setup and Support Altaro VM Backup and vCenter
24x7x365 Altaro VM Backup Deduplication Remote Support Services
Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for specific files and emails, support for Windows Server CSV and VMware vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.
Stealth Penetration Testing Security Certification
Cybersecurity Team Stealth Penetration Testing
Stealth intrusion checking is an important part of any comprehensive network security plan. Progent’s security experts can run thorough intrusion checks without the knowledge of your company's internal network support staff. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection warnings and event log monitoring are properly set up and actively observed.
Meraki Switch Configuration Consultants
Meraki Switch Network Engineer
Cisco's Meraki MS line of access and distribution switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting expertise to help your company to design and implement an efficient network solution that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain compliance, develop and validate a disaster preparedness strategy, and troubleshoot issues related to any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking solution.
Cisco Help Desk Engineer
Remote Network Support Help Desk IT Consultant
The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center gives small and midsize businesses an effective option to reliance on independent consultants by offering broad expertise shared by numerous engineering teams, optional round-the-clock availability of emergency assistance, fast escalation to appropriate engineers for handling the most intractable problems, service consistency and dependability, prompt follow-up overseen by veteran IT service managers, a choice of convenient ways for initiating support tasks, plus a high level of progress transparency enabled by ticket tracking and accessible through a web-based portal.
Remote CCIE Expert Certified Network Assessments Microsoft Windows 7 Upgrade
Consultancy Windows 7 Upgrade
Progent's Microsoft certified engineers can help your company to assess
MOM 2016 Computer Consultant
Microsoft Expert Monitoring and Reporting Integration
Medium-size companies can get all the advantages of Microsoft Operations Manager and have quick availability of Progent’s Microsoft and Cisco Premier Certified IT consulting professionals. With Progent's economically priced network support packages, mid-size businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, automated warnings, in-depth system analysis, Help Desk Call Center, and remote service. For businesses with line-of-business applications who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to provide mid-size business information systems enterprise-class availability, protection and productivity.
Immediate Windows 8.1 Wireless Computer Consultant
Support and Integration Microsoft Windows 8.1 Migration
Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of all sizes to deploy, administer, and support networks that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help create test labs to assess Microsoft Windows 8.1 and develop and execute Windows 8.1 deployment plans based on industry best practices.
Hosting for Virtual Servers Professionals
Virtual Server Private Cloud Hosting Engineer
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small company's servers in a solution that delivers the highest level of dependability and scalability and is also easy to move to another host. Progent's Private Cloud Hosting and Management services are built on proven virtualization techniques that enable small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and IT administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
Online Technical Support Windows Server 2008 Hyper-VI
Immediate Specialist Microsoft Windows 2008 R2
Windows Server 2008 R2 features high levels of speed, security, availability, expandability, and versatility that accelerate output of local, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide affordable online engineering, troubleshooting, and training services to help your company to plan, implement, and manage Windows Server 2008 R2 in order to add substantial business value to your information system.
Microsoft SMS Onsite Technical Support
Microsoft SMS Server Outsourcing
Progent’s Microsoft certified experts offer small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install important applications quickly and automatically to specified workers, lower software expense and stay compliant by understanding patterns of usage, enhance Windows protection by increasing your awareness of vulnerability and by installing critical patches, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by efficiently exploiting the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and resource monitoring management including software and appliance inventory.
SharePoint Excel Services Remote Consulting
SharePoint Web Parts Remote Consulting
Progent's Microsoft engineers offer cost-effective remote technical support and development services to help you to plan, deploy, administer, and troubleshoot SharePoint 2010 installations that can involve web sites able to function as intranets, extranets, document and media management applications, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other utilities to support and enhance collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop applications like Excel, Word, PowerPoint, and Project. Progent can help you to migrate from previous versions of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Catalyst Switch IPv6 Professionals
Largest Catalyst Switch VSS Specialists
With Cisco Catalyst switches for small and mid-size companies, Cisco allows companies to gain all the benefits of bringing intelligent services to their IT infrastructures. Cisco's switching product line allows you to deploy capabilities to make your network infrastructure highly available to handle real-time needs, scalable to facilitate future growth, secure enough to protect confidential data, and designed for prioritizing and controlling all traffic to optimize system performance. Progent's CCIE and CCNP certified engineers can show you how to select and integrate Cisco switches appropriate for your company. In addition, Progent's CISSP certified security specialists can show you how to develop a comprehensive security plan and configure Cisco switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Top Rated Services Documentation Help and Support
Service Database On-site Technical Support
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of documenting and organizing support records results in more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who won’t release vital service information.
Double-Take Replication Manager Online Troubleshooting
DoubleTake Carbonite Software Support Outsourcing
DoubleTake/Carbonite Software publishes a family of products intended to deliver small businesses a range of cost-effective alternatives for backing up and recovering vital workloads including Exchange, SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning experts have extensive experience integrating DoubleTake/Carbonite technology into small company information systems to create a high state of fault tolerance and disaster recovery readiness at an affordable cost.
UNIX Online Network Security Consultant
Linux Remote Consultant
Progent offers national urgent help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Online technical support provides maximum return for your information technology dollar by extending user productivity and limiting the time billed for computer analysis and repair. Advanced online access technology and skilled service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In most of situations your network issues can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP premier security specialists to assist with the toughest network issues.
Tracking Service Costs Information Technology Consulting
Open Now Microsoft Experts Configuration Service Reports
Progent uses a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and organizing support activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.
Home Based Microsoft Certified Career
Home Based Network Engineers Job
Progent is convinced that a carefully designed and implemented network is a vital piece for enabling any firm's success, and we apply this belief in our own system environment. We have built a fault-tolerant virtual office infrastructure that allows our staff engineers and authorized contractors to deliver fast and effective service, collaborate closely on challenging projects, and experience professional and private growth by acting as part of a dynamic business culture of personal drive and freedom.
Red Hat Linux Outsourcing
Slackware Linux Engineers
Progent's Linux consulting experts provide small businesses and software developers assistance with managing and supporting Linux computers that coexist with Microsoft-based networks. Progent can give your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of expertise offers you a convenient one-stop source to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
After Hours Consulting Services Microsoft Windows Server 2008 Clustering
Clustered Server Professionals
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small and mid-size organizations to reduce system downtime by providing affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, data backup and restore systems, and transparent system maintenance. Progent’s business continuity experts can assist your company to plan and test an efficient business continuity plan that matches your business goals and budget. Progent’s disaster recovery engineers can assist you to architect, deploy, and manage resilient technologies such as redundant Internet connectivity, virtualization, clustering, load balancing, continual off-site backup, and geographically dispersed data centers.
IT Services Exchange 2019 Edge Transport Server
Troubleshooting Exchange 2019 SharePoint Integration
Progent can assist you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook clients.
Expert Microsoft Certified SharePoint Server 2003 Consultants
Microsoft Office SharePoint Server 2003 Engineer
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently connecting people, groups and data. Microsoft SharePoint Server provides a central spot for your workers or clients to access, manage, distribute and manipulate useful information, files, and software and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the data they’ve developed in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint experts can assist you to maintain your existing SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.
Setup and Support Microsoft 365 PST migration
Help and Support Microsoft 365 integration with on-premises environments
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on schedule and on budget.
Integration Support IOS Software
Emergency Computer Consulting 1800 ISR Router
Cisco has developed an extensive array of routers that includes routers designed to deliver the security, bandwidth, and availability required by organizations ranging from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Cisco Firepower NGIPS Technology Consulting
Cisco Firepower Configuration Professionals
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of advanced security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally control IT ecosystems that span local offices, data centers, and cloud resources.
Integration Support Altaro VM Backup and VMware ESXi
CISSP Certified Security Altaro VM Backup with Exchange Technical Support
Altaro VM Backup software provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports low-cost cloud backup to Microsoft Azure storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery options for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger deployments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to assist you to design, deploy, manage and troubleshoot a backup/restore solution based on Altaro VM Backup.
Live Online Office Publisher Train
Top Online Crystal Reports Training Consulting Services
Progent's webinar training classes provide small companies the cost savings, simplicity, and versatility of virtual learning plus the effective pedagogic methods of expert teachers who employ the latest collaboration software to reproduce live, interactive classrooms. Progent can provide webinar education for popular desktop applications including elements of Microsoft Office such as Office Excel, Word, PowerPoint, and Outlook: Dynamics business accounting and management solutions including Microsoft Dynamics GP; as well as other leading desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Microsoft Financial Software Network Consultant
Network Engineer Dynamics GP/Great Plains
Dynamics GP 2010 software is a comprehensive business management and analytics platform that unifies data and operations across your company, communicates easily with other applications, and connects employees, clients and suppliers regardless of time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver functionality for accounting, management reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
Professionals ProSight certificate expiration management
Services SSL management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of the time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it.
Emergency Microsoft Windows Cluster Computer Engineer
Non-stop Clustered Servers Online Technical Support
Progent provides Windows Cluster Server assistance to help your business deploy non-stop server clusters that can deliver 24x7 operation. Windows cluster servers for zero-downtime networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By showing you how too design non-stop clustered server environments powered by Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows professionals make sure that your high availability server clusters are configured to maximize the business value of your information system.
Biggest IT Services Wi-Fi RF Spectrum Analysis for Wi-Fi
Wireless LAN Site Survey Online Consulting
Progent's wireless site survey services assist you to design, implement and troubleshoot a Wi-Fi LAN optimized for your facilities, providing you a wireless solution that has the coverage, performance, density, security, and roaming ability your company needs.
ransomware removal and restore Specialist
ransomware removal and data restore Technology Professional
Progent's proven ransomware recovery experts can help you to reconstruct a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Hyper-V Consultant
Microsoft Hyper-V Server Consolidation Technology Consulting
Progent's network consultants can help you analyze the potential advantages of Hyper-V-based server virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business software, assess your network infrastructure for smooth performance with virtualization solutions, assist you in moving to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, provide world-class consulting support for enhancing the protection of your virtual servers, establish and test disaster recovery processes that optimize system uptime, and provide ongoing consulting and maintenance including low-cost online repair and turn-key Help Desk outsourcing.
SCCM 2012 Application Deployment Setup and Support
SCCM 2012 Planning Online Support Services
Progent's Microsoft-certified consultants can help your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from an older change management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can help you to create an infrastructure that fully supports SCCM 2012 by providing expertise with related Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and IIS.
24x7 Consultants CRISC Certified Risk and Information Systems Control Systems Engineer
Top Rated CRISC Certified Risk and Information Systems Control Specialist
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and deploy an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.
After Hours Microsoft Operations Manager Professional
Microsoft Expert Remote Monitoring and Reporting Computer Consultant
Medium-size businesses can enjoy all the benefits of System Center Operations Manager and have quick access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's affordably priced IT support programs, mid-size businesses can select a simple co-sourcing package built around Operations Manager 2007 with server monitoring, automated alerts, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to provide mid-size company networks world-class availability, protection and performance.
System Center 2016 Orchestrator Remote Consulting
System Center 2016 Azure Integration Technology Consulting Services
Progent has more than 10 years of background deploying, and supporting the core components that make up System Center and can help you to design, configure, maintain, and repair your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent can assist you to migrate to the latest edition of System Center from a previous release or from another IT management platform to provide the benefits of enterprise-class provisioning, centralized management, security, plus datacenter and application performance monitoring.
Immediate Sun Solaris Professional
Small Office Network Consultant NetBSD
Progent's UNIX platform consulting services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Mandrake.
