Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Birmingham
ProgentProgentís consulting support for IT service organizations in Birmingham Alabama allows you to offer your clients Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your in-house network services group. This can put you on the fast track to add to your client base, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to add to the scope of your IT service practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is a network support company with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT service firms seldom have the required resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing solution enable your IT service firm to expand your support volume, the diversity of technologies your company can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers submit incident reports through your custom branded web portal, a toll-free phone number, or by directing a message to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an advanced documentation platform to make sure all services delivered are fully described. This makes it easy for your IT support organization to shift service assignments to internal personnel once you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs beyond your core fields of excellence and open additional geographies without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class support in a wide range of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large team of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective online support saves money and produces fast results.
  • Top Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Birmingham, Alabama Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Birmingham, Alabama businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Birmingham, Alabama
For more information about Progent's reseller support for network service firms in Birmingham, Alabama, call 1-800-993-9400 or visit Contact Progent.