Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Birmingham
ProgentProgent's consulting support for IT service organizations in Birmingham Alabama enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless extension of your in-house IT services group. These services can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to broaden the scope of your IT support practice, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service firms features seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but difficult to set up and manage. Smaller IT support organizations rarely have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is offered throughout the US at extra cost.
  • You keep full control of your clients and billing.
  • Your clients enter incident reports by means of your custom branded web portal, an 800 number, or by sending an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to become a sole point of contact for practically all IT expertise your clients may require. You can grow your team and core IT skills steadily without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service reporting platform to make sure all services delivered are thoroughly described. This enables your IT support organization to transfer account assignments to internal personnel when you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept more opportunities outside your core areas of expertise and open new geographies without assuming the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient remote support saves money and produces quick results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's seasoned roster of certified consultants offers Birmingham, Alabama companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Birmingham, Alabama
For more details about Progent's reseller support for network service organizations in Birmingham, Alabama, call 1-800-993-9400 or see Contact Progent.