Fast Online Troubleshooting for Birmingham Alabama Information Networks
Immediate Online Support for Birmingham SystemsFor companies located in Birmingham Alabama, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick solutions somehow end up as major bills. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your computer system without violating corporate security.

Progent's sophisticated customer support database application maintains comprehensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any engineer. This history of anomalies and responses is structured as a quickly searchable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine the best solutions promptly.

Remote services provided by Progent to businesses in Birmingham Alabama include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants offers your workers in Birmingham Alabama instant assistance from a reliable support group with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company success, and Progent's target is to solve and not just annotate technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your IT maintenance is proactive and automated. By exposing possible issues before they grow into downtime, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a mix of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Birmingham Alabama, Progent's online network support specialists can deliver expert and affordable system support the moment your company requires it. Over two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Birmingham business has a regular independent support technician or maintains an in-house IT staff that can deal with typical computer issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Computer Services for Birmingham Alabama
Progent's online help, remote troubleshooting, system security expertise, and network management services give offices in Birmingham Alabama the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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