Immediate Remote Support for Birmingham Alabama IT Networks
Immediate Online Consulting for Birmingham NetworksFor companies located in Birmingham Alabama, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote help and repair for computer networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your environment without compromising system security.

Progent's advanced technical support reporting system includes extensive histories describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support provided to each Progent client by any consultant. This history of issues and responses is organized as a readily searchable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting experts can determine the most efficient solutions quickly.

Online support services offered by Progent to businesses in Birmingham Alabama include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast recovery of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of experienced network consultants offers your computer users in Birmingham Alabama instant communication with an efficient technical support resource with substantial background providing phone help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's target is to resolve rather than simply document network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they grow into downtime, proactive monitoring can avoid inconvenient and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on multiple operating systems.
How Your Birmingham Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Birmingham Alabama, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your company needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Birmingham office has a local freelance support technician or employs a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to handle sudden system crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Birmingham Alabama
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give companies in Birmingham Alabama the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of network service, executing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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