Fast Online Support for Birmingham IT Networks
Urgent Online Technical Support for Birmingham SystemsFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your network remotely without compromising system security.

Progent's sophisticated customer support database system keeps thorough histories of all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This database of anomalies and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions quickly.

Online support offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Birmingham or anywhere in the state of Alabama quick communication with a reliable technical support group with substantial experience offering phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's target is to fix rather than simply report network problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team provides online professional consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's online computer support specialists can provide professional and economical IT help the moment your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Birmingham business relies on a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progent’s Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially tough integration problems.

Features of Progent's Online Computer Support for Birmingham
Progent's online help, Internet-based repair, system security consulting, and system administration services offer companies in Birmingham or anywhere in the state of Alabama the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.