Fast Online Support for Birmingham IT Networks
For organizations in Birmingham or anywhere in the state of Alabama, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your network remotely without compromising system security.
Progent's sophisticated customer support database system keeps thorough histories of all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support delivered to each Progent client by any Progent engineer. This database of anomalies and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions quickly.
Online support offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges associated with network planning, integration, administration, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to resolve problems quickly. In many instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using sophisticated remote support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking devices. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points engineering expertise, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover rapidly after a serious penetration. Security solutions offered by Progent include: in depth data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies such as system architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Birmingham Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Birmingham or anywhere in the state of Alabama quick communication with a reliable technical support group with substantial experience offering phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's target is to fix rather than simply report network problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides online professional consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's online computer support specialists can provide professional and economical IT help the moment your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Birmingham business relies on a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially tough integration problems.
Features of Progent's Online Computer Support for Birmingham
Progent's online help, Internet-based repair, system security consulting, and system administration services offer companies in Birmingham or anywhere in the state of Alabama the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Birmingham and is also ideal for networks in more remote regions of Alabama that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online service and imposes no periodic subscription fee for services delivered during regular working hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, Microsoft Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Software Programming
MySQL Management Support and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for IT generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your company.
- State of the Art Online Access Software
Secure remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite service call. State-of-the-art remote access software and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of documenting and organizing service records results in more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.