Fast and Affordable Online Support for Birmingham IT Networks
For companies in Birmingham or anywhere in the state of Alabama, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick solutions manage to turn into large bills. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which ensure the highest degree of effectiveness for remote help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to communicate with your computer system remotely without compromising network security.
Progent's sophisticated customer support reporting system stores detailed histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support delivered to each client by any engineer. This database of issues and responses is stored as a quickly accessible internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal solutions in the least time.
Online support offered by Progent to businesses in Birmingham and anywhere in the state of Alabama include:
Authorized Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates a person's network technology skills at the expert level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network infrastructure design, integration, maintenance, security, and problem solving. CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness because their deep experience permits them to fix problems quickly. In common instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of advanced remote troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide help for the entire range of Cisco's market leading selection of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly after a serious breach. Security support services offered by Progent include: in depth information security assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide range of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Birmingham Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to create an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your current one, evaluating or modifying Help Desk Call Center software products to address the unique requirements of your corporation, or adding occasional phone support personnel to work with your existing Help Desk resources during unusually busy scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Birmingham or anywhere in the state of Alabama immediate access to a large technical support group with years of background delivering phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a solid driver of business success, and Progent's target is to resolve and not just document technical problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your computer support is proactive rather than reactive. By exposing potential issues before they cause downtime, system monitoring can head off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of platforms.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Birmingham or anywhere in the state of Alabama, Progent's online network support specialists are ready to provide professional and economical IT support the moment your business has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Birmingham office works with a local independent consultant or employs a full time organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden system crises or especially tough integration projects.
Benefits of Progent's IT Support for Businesses in Birmingham
Progent's online IT consulting services allow your Birmingham business to enjoy the advantages of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most businesses in Birmingham and throughout Alabama, nearby computer support resources, whether made up of independent consultants or an in-house IT staff, can handle typical network problems. On the other hand, serious problems might occur when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service experts provide a convenient, quick, and economical solution to augment your regular help and to convey valuable information to increase your ability to deal with future problems locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller companies often depend on independent freelance service providers. While freelance consultants have less internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your company grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support experts to make sure your network stays available.
- Build a Scalable Basis for Seamless Growth
Organizations typically begin with an IT system implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly built systems need proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller offices need advice and technical education to navigate through an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is built around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.