Fast Online Troubleshooting for Birmingham Alabama Information Networks
For companies located in Birmingham Alabama, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick solutions somehow end up as major bills. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes that permit the highest degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your computer system without violating corporate security.
Progent's sophisticated customer support database application maintains comprehensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any engineer. This history of anomalies and responses is structured as a quickly searchable internal database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine the best solutions promptly.
Remote services provided by Progent to businesses in Birmingham Alabama include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of technology support services including Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to handle even the most difficult problems associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest remote support technology in order to provide efficient, safe, and economical diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of networking products by delivering consulting services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist you to identify and isolate breached servers and endpoints and protect clean resources from being penetrated. If your Birmingham network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery experts can assist your Birmingham company to restore a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists have the broad range of skills necessary to rebuild all critical facets of a targeted network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware removal and operational continuity services.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover quickly after a serious breach. Security services available from Progent cover comprehensive network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a broad range of information technologies including network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent online help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants offers your workers in Birmingham Alabama instant assistance from a reliable support group with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company success, and Progent's target is to solve and not just annotate technical issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your IT maintenance is proactive and automated. By exposing possible issues before they grow into downtime, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Birmingham Alabama, Progent's online network support specialists can deliver expert and affordable system support the moment your company requires it. Over two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Birmingham business has a regular independent support technician or maintains an in-house IT staff that can deal with typical computer issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system crises or particularly challenging integration projects.
Details of Progent's Online Computer Services for Birmingham Alabama
Progent's online help, remote troubleshooting, system security expertise, and network management services give offices in Birmingham Alabama the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Birmingham Alabama and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online help and requires no periodic retainer for support services provided during regular working hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Development
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the specific requirements of your company.
- State of the Art Remote Access Tools
Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly onsite service call. Effective remote connectivity tools and experienced engineers together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.