Fast and Affordable Remote Support for Birmingham Alabama Computer Systems
Urgent Remote Support for Birmingham NetworksFor businesses in Birmingham Alabama, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve the majority of information system problems rapidly. This reduces direct costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote help and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your company's system without breaching system security.

Progent's powerful service database application keeps thorough histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of support rendered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently retrievable support database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other massive support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions promptly.

Remote technical support services offered by Progent to companies in Birmingham Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology experts offers your customers in Birmingham Alabama immediate communication with a dependable network service group with extensive experience offering telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a solid enabler of business productivity, and Progent's goal is to fix instead of simply record IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Birmingham Alabama online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your computer support is proactive rather than reactive. By spotting looming problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
How Your Birmingham Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Birmingham Alabama, Progent's online network support specialists are ready to deliver effective and affordable system support whenever your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Birmingham organization works with a regular freelance support technician or maintains a full time IT staff that can handle ordinary computer problems, Progent�s Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Services for Birmingham Alabama
Progent's phone support, Internet-based repair, system security consulting, and network management services give offices in Birmingham Alabama the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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