Fast Remote Help for Birmingham Alabama Computer Networks
Urgent Phone Consulting for Birmingham SystemsFor organizations located in Birmingham Alabama, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the highest level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your network remotely without breaching system security.

Progent's advanced service reporting system includes detailed records describing all support that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance rendered to each Progent client by every Progent consultant. This archive of issues and repairs is organized as a conveniently retrievable internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts can arrive at the most efficient resolutions promptly.

Online support services offered by Progent to clients in Birmingham Alabama include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of vital files, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are via a device that only you have and that is accessed using a separate network channel. A wide range of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology professionals offers your workers in Birmingham Alabama rapid access to an effective support group with substantial experience offering phone support and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a major driver of business success, and Progent's aim is to fix instead of just track IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Birmingham Alabama online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize SCOM to fit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Birmingham Alabama, Progent's online network support specialists are ready to deliver effective and economical system help the moment your company needs it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Birmingham office deals with a regular independent consultant or employs a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Birmingham Alabama
Progent's online support services allow your Birmingham company to have the advantages of immediate, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Birmingham Alabama, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, major troubles might occur when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call service professionals offer a convenient, quick, and economical solution to supplement your local help and to pass on useful knowledge to improve your capability to handle downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than larger service companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your company to go without help during an IT crisis. As your network grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the business. Such badly designed systems need proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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