Fast and Affordable Online Troubleshooting for Birmingham IT Networks
Immediate Phone Support for Birmingham NetworksFor businesses in Birmingham or anywhere in Alabama, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the services that you receive. Unlike many online service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where quick repairs manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-proven processes that allow the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your system remotely without compromising system security.

Progent's powerful customer support database application keeps thorough documentation describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of support rendered to each Progent customer by any Progent engineer. This archive of problems and solutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions in the least time.

Online technical services provided by Progent to companies in Birmingham and throughout the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology experts provides your clients in Birmingham or anywhere in the state of Alabama rapid assistance from a dependable network service resource with substantial experience providing phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a crucial driver of business productivity, and Progent's aim is to fix and not simply annotate IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so your network maintenance is proactive rather than reactive. By exposing looming problems before they evolve into network outages, proactive monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by multiple platforms.
How Your Birmingham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Birmingham or throughout the state of Alabama, Progent's phone-based computer support engineers are ready to deliver effective and affordable system support the instant your business requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Birmingham company has a local freelance consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progent’s Microsoft certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the time or the expertise to resolve sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Birmingham
Progent's online technical help services enable your Birmingham company to have the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Birmingham and throughout Alabama, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can handle typical network problems. On the other hand, major troubles sometimes strike when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals provide an easy, fast, and economical way to supplement your local resources and to convey valuable knowledge to improve your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly rely on independent freelance consultants. While independent service people carry less overhead than big service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an information architecture created on a modest budget. Lacking a robust infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such badly designed environments require proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined support software, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the forefront of network support, performing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.