Fast and Affordable Online Support for Birmingham Computer Systems
Immediate Remote Technical Support for Birmingham NetworksFor businesses in Birmingham or anywhere in the state of Alabama, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This lowers direct expenses because service calls require minimal billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for online consulting and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to link to your company's network remotely without compromising system security.

Progent's advanced technical support database system includes extensive histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help provided to every Progent client by any Progent engineer. This history of issues and resolutions is structured as a quickly accessible internal knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.

Online services provided by Progent to companies in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to create an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone support plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk or improving your established organization, selecting or customizing Help Desk software products to address the special demands of your corporation, or adding occasional online staff to supplement your in-house Help Desk group to deal with demanding situations such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned network professionals gives your customers in Birmingham or anywhere in the state of Alabama quick access to an effective network service resource with extensive background delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of business performance, and Progent's policy is to solve rather than just document technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your computer support is proactive rather than reactive. By exposing possible issues before they expand into crashes, system monitoring can avoid disruptive and costly information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a variety of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Birmingham or throughout the state of Alabama, Progent's online network support engineers can deliver professional and cost-effective system support the moment your company has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Birmingham office works with a regular independent consultant or employs a full time organization that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to address sudden network emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Businesses in Birmingham
Progent's online support services enable your Birmingham company to experience the advantages of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will derive added business value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Birmingham or anywhere in Alabama, local network service providers, whether represented by freelance consultants or a full-time IT staff, can handle typical network issues. On the other hand, major troubles might spring up when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your regular help and to transfer useful knowledge to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance service providers. While independent consultants have less overhead than larger service firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an IT crisis. As your network expands, system downtime and problems with vital software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a weak foundation. As a company grows, reliability and scalability issues can impede the success of the business. Such poorly built environments require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business growth and improving productivity. They do not need a network engineer who is attempting to resell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.