Fast and Affordable Online Help for Birmingham Alabama IT Networks
Urgent Phone Technical Support for Birmingham SystemsFor organizations located in Birmingham Alabama, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the advanced tools needed to resolve most information system problems rapidly. Efficient support reduces immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick repairs somehow turn into major bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies which permit the maximum degree of effectiveness for online consulting and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's system remotely without breaching corporate security.

Progent's sophisticated service reporting application stores comprehensive records of the service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help rendered to every Progent customer by any Progent engineer. This database of problems and repairs is structured as an easily retrievable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up other extensive support databases and permit fast response from vendors' in-house product engineers so Progent's online consulting specialists can find the best solutions promptly.

Online services available from Progent to companies in Birmingham Alabama include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you�re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or improving your current organization, identifying or modifying Call Center software to address the particular requirements of your company, or providing occasional phone support staff to supplement your internal Help Desk team to deal with demanding events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network professionals gives your clients in Birmingham Alabama instant access to a dependable network service group with substantial background providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's target is to resolve rather than merely record network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager for your business so your network support is proactive rather than reactive. By detecting potential issues before they grow into crashes, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks powered by a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Birmingham Alabama, Progent's phone-based network support engineers can provide effective and affordable system support the moment your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Birmingham organization works with a local independent support technician or maintains a full time organization that can handle common computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to fix sudden system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Birmingham Alabama
Progent's online network troubleshooting services allow your Birmingham company to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Birmingham Alabama, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can resolve typical network issues. However, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support people. In these instances, Progent's on-call service specialists provide an easy, fast, and economical solution to supplement your regular resources and to convey useful information to increase your ability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While independent consultants have smaller internal costs than big consulting firms and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an emergency. As your network expands, network downtime and problems with critical software become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often start with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These badly built systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progents team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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