Fast and Affordable Online Support for Birmingham Alabama IT Networks
Fast Phone Consulting for Birmingham SystemsFor businesses located in Birmingham Alabama, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes somehow end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which permit the highest degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's network without violating network security.

Progent's proven technical support reporting system includes comprehensive histories for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to every Progent customer by every consultant. This database of problems and repairs is stored as an easily retrievable support database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient solutions quickly.

Remote support services offered by Progent to clients in Birmingham Alabama include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the special needs of your corporation, or providing occasional online staff to work with your internal Help Desk group to deal with high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology experts offers your clients in Birmingham Alabama instant access to an effective technical support group with extensive background delivering telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's aim is to solve instead of just record network issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides remote professional engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive and automated. By exposing possible problems before they result in network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Birmingham Alabama, Progent's online network support engineers can deliver effective and cost-effective system support the moment your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Birmingham organization works with a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly complex integration projects.

Details of Progent's Online Computer Support for Birmingham Alabama
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services offer companies in Birmingham Alabama the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    important characteristics of Dynamics GP accounting include a modular structure that lets you license only the components you require, a standards-based architecture built on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting capabilities that permit you to monitor all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to business data, the ability to integrate information from virtually any database or workstation software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to create specialized programs. Progent can help you set up and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to convert the powerful features of Microsoft Dynamics GP/Great Plains accounting into a high-value business solution.

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    Progent's Wi-Fi IP phone configuration and troubleshooting experts can provide remote and onsite support to help your organization create and administer a Cisco Wi-Fi VoIP phone solution by delivering integration services that range from troubleshooting the set up of an IP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

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    Progent's Check Point Software experts can help you choose and configure Check Point Firewall/VPN software and hardware based on Check Point Software's technology to provide an affordable and efficient security solution for your business network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and offer a central source for continuing network support, maintenance, training, and consulting expertise.

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    VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Microsoft Virtual Server 2005, run on the Windows Server platform and powered by technology originally produced by Connectix, delivers the power needed to accomplish server consolidation, application migration, and server quarantine tasks through virtualization techniques in an enterprise-ready computing environment with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies wishing to improve ROI in application development and testing, upgrading from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server consultants can help your company to evaluate and deploy Microsoft Virtual Server 2005.

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    Progent’s Help Desk Co-management service allows your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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    Remote server management cards offer IT managers full control of a server without the need for a personal presence. Through remote management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a fault-tolerant business network that includes remote management cards and Progent can use these remote server management cards to provide low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

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    Progent's Check Point consultants can help you choose and configure Check Point Software Firewall and VPN utilities and hardware powered by Check Point's security platform to offer an economical and efficient security defense for your corporate network. Progent can also show you how to integrate other Check Point products such as ZoneAlarm and Check Point UTM-1 appliances with security products from other suppliers and offer a central source for continuing network support, maintenance, training, and design expertise.

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    GIAC was established in 1999 to validate the knowledge of computer security professionals. GIAC certifications are recognized by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the network security services addressed within GIAC certification such as auditing infrastructure vulnerability, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of any size to plan, implement, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent can provide occasional support for resolving especially challenging problems, or full project management services. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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