Fast and Affordable Remote Support for Birmingham Alabama Computer Systems
For businesses in Birmingham Alabama, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve the majority of information system problems rapidly. This reduces direct costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested processes which ensure the maximum degree of effectiveness for remote help and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your company's system without breaching system security.
Progent's powerful service database application keeps thorough histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of support rendered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently retrievable support database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other massive support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal solutions promptly.
Remote technical support services offered by Progent to companies in Birmingham Alabama include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers can deliver network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support including Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to help your business to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges surrounding network infrastructure design, integration, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value since their broad experience permits them to solve problems quickly. In many cases, less qualified consultants can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using advanced remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity appliances by offering services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate rapidly after a damaging breach. Security support services available from Progent cover thorough data security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with local installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide array of information technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and rapid recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Birmingham Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of veteran information technology experts offers your customers in Birmingham Alabama immediate communication with a dependable network service group with extensive experience offering telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a solid enabler of business productivity, and Progent's goal is to fix instead of simply record IT issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group can supply remote advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Birmingham Alabama online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your computer support is proactive rather than reactive. By spotting looming problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Birmingham Alabama, Progent's online network support specialists are ready to deliver effective and affordable system support whenever your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Birmingham organization works with a regular freelance support technician or maintains a full time IT staff that can handle ordinary computer problems, ProgentÔŅĹs Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Services for Birmingham Alabama
Progent's phone support, Internet-based repair, system security consulting, and network management services give offices in Birmingham Alabama the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Birmingham Alabama and is also ideal for networks in more remote regions that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online service and asks for no monthly retainer for support services delivered during normal business hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the special needs of your company.
- Advanced Remote Access Software
Protected online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive personal visit. State-of-the-art online connectivity tools and expert technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each client. The discipline of detailing and archiving service records allows more effective service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.