Fast Remote Technical Support for Birmingham Networks
Fast Remote Consulting for Birmingham SystemsFor companies in Birmingham or anywhere in Alabama, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and proven methodologies that promote the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your company's system without breaching system security.

Progent's advanced service reporting system stores comprehensive histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance rendered to every client by every Progent engineer. This database of trouble tickets and resolutions is stored as an easily accessible internal database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online service specialists can come up with the best resolutions in the least time.

Remote services available from Progent to clients in Birmingham and anywhere in the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center software to meet the particular needs of your company, or providing occasional phone support staff to supplement your in-house Help Desk Call Center group to deal with high-demand scenarios such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts gives your clients in Birmingham or anywhere in the state of Alabama fast contact with an efficient network service group with substantial experience offering phone help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major driver of business productivity, and Progent's target is to fix and not merely annotate network problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, proactive monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a combination of operating systems.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Birmingham or throughout the state of Alabama, Progent's online computer support engineers can provide expert and cost-effective system help the moment your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Birmingham office has a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progent’s Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Birmingham
Progent's remote technical help services enable your Birmingham organization to have the advantages of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in Birmingham or anywhere in Alabama, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of network issues. However, serious problems can spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. Although independent consultants have less overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup help may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system stays available.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices require guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. These companies hardly need a network consultant who is trying to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.