Fast and Affordable Remote Support for Birmingham Alabama Networks
Immediate Phone Technical Support for Birmingham SystemsFor companies in Birmingham Alabama, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the practical background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow end up as major invoices. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven methodologies which promote the highest degree of efficiency for online technical support and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your company's system without violating network security.

Progent's proven customer support reporting system includes comprehensive histories of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help provided to every customer by every consultant. This database of trouble tickets and responses is stored as a readily exploitable internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote service experts are able to determine optimal solutions quickly.

Online technical support services provided by Progent to clients in Birmingham Alabama include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or revamping your established one, evaluating or modifying Help Desk software to handle the special requirements of your corporation, or providing occasional online personnel to supplement your internal Call Center resources during unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Birmingham Alabama immediate access to an effective network service resource with substantial background delivering phone support and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a key contributor to company performance, and Progent's goal is to solve instead of just document technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Birmingham Alabama online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer support is proactive rather than reactive. By uncovering emerging issues before they evolve into full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of operating systems.
How Your Birmingham Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Birmingham Alabama, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system support the instant your business needs it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Birmingham business has a local independent support technician or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Birmingham Alabama
Progent's online network troubleshooting services enable your Birmingham company to realize the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most offices in Birmingham Alabama, local computer service resources, whether represented by independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals offer a convenient, fast, and economical way to augment your regular resources and to pass on useful knowledge to increase your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance service providers. While freelance service people have smaller internal costs than big service companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup support experts to insure your network stays available.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly built environments require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system architecture able to offer the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical training to negotiate an ever more complex maze of technology options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, in the trenches of network service, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Certified network support experts. With Progent's affordably priced network service programs, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small business information systems world-class availability, protection, and performance.

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