Fast Online Troubleshooting for Birmingham Alabama IT Networks
For businesses in Birmingham Alabama, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast solutions manage to end up as large invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the maximum level of efficiency for remote consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your network without compromising corporate security.
Progent's powerful customer support database system includes detailed records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help provided to each Progent customer by every consultant. This database of trouble tickets and repairs is stored as a quickly searchable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the best solutions quickly.
Online services available from Progent to customers in Birmingham Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and indicates an individual's technical skills at the expert level. CCIEs know how to deal with even the most difficult problems encountered in network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software patches. CCIEs offer exceptional value because their depth of expertise allows them to solve problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of networking products. Cisco networking consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points planning and integration support, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to clean up quickly after a serious penetration. Security support services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Birmingham Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can assist you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center application software to meet the unique demands of your company, or adding occasional phone support staff to reinforce your existing Call Center group to handle unusually busy situations like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of experienced information technology consultants gives your customers in Birmingham Alabama rapid communication with an effective support resource with substantial background delivering phone support and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's intent is to resolve rather than simply report network issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Birmingham Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your computer support is proactive rather than reactive. By anticipating possible problems before they result in downtime, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Birmingham Alabama, Progent's phone-based network support engineers are ready to deliver expert and affordable system support the instant your organization has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Birmingham organization deals with a local independent support technician or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.
Features of Progent's Remote Computer Support for Birmingham Alabama
Progent's phone help, remote repair, network security expertise, and network management services give offices in Birmingham Alabama unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Birmingham Alabama and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for phone support and imposes no periodic subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting services consist of system integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise in specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that match the specific needs of your company.
- State of the Art Remote Access Tools
Protected online access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require a costly personal service call. Sophisticated remote access software and expert technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for Maximum System Availability
For businesses with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, in the trenches of IT support, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.