Fast Online Technical Support for Birmingham Alabama Computer Systems
Fast Online Technical Support for Birmingham SystemsFor organizations in Birmingham Alabama, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. This reduces immediate expenses because service calls require minimal billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your network without violating network security.

Progent's sophisticated technical support reporting application keeps detailed records for the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by any consultant. This archive of problems and responses is structured as a conveniently searchable internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best solutions in the least time.

Remote technical support services provided by Progent to businesses in Birmingham Alabama include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in building an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk application software to handle the special requirements of your business, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources during unusually busy situations such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Birmingham Alabama quick access to a dependable technical support group with substantial background providing phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a key contributor to company efficiency, and Progent's aim is to fix and not just annotate technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Birmingham Alabama online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Birmingham Alabama, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the instant your company requires it. More than 20 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Birmingham organization has a local freelance support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft certified engineers can provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with sudden network emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Services for Birmingham Alabama
Progent's online help, Internet-based repair, network security consulting, and network management services give businesses in Birmingham Alabama unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your business world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a broad variety of IT projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information.

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  • Hornetsecurity Altaro 365 Total Backup Onsite Technical Support
    Altaro Microsoft 365 Total Mailbox Backup On-site Support

    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.


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