Immediate Online Help for Birmingham Alabama Computer Networks
Urgent Remote Support for Birmingham NetworksFor businesses in Birmingham Alabama, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the practical experience and have access to the advanced technology needed to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer networks of all sizes. Progent's remote service group can connect to your network without violating corporate security.

Progent's proven technical support database system maintains thorough histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to each Progent client by any Progent consultant. This archive of anomalies and solutions is organized as an easily retrievable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.

Remote technical support services available from Progent to companies in Birmingham Alabama include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of seasoned network experts provides your clients in Birmingham Alabama instant assistance from an efficient network service resource with years of background offering phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a significant enabler of company success, and Progent's target is to resolve and not merely annotate IT issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote professional consulting support and education in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Birmingham Alabama online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so that your IT support is proactive rather than reactive. By spotting looming trouble spots before they evolve into crashes, automated monitoring can avoid disruptive and expensive network failures. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of OS platforms.
How Your Birmingham Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Birmingham Alabama, Progent's phone-based computer support engineers can provide effective and affordable system help whenever your organization needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Birmingham business deals with a local freelance consultant or employs an in-house IT staff that know how to deal with common computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to deal with unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Birmingham Alabama
Progent's remote network troubleshooting services enable your Birmingham business to experience the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Birmingham Alabama, local network support resources, whether represented by freelance consultants or a full-time IT staff, can take care of the majority of network issues. However, IT crises might spring up when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's online support professionals provide an easy, fast, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to improve your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without help during an emergency. As your business expands, network downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to offer the stable foundation to meet current business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of product alternatives capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



An index of content::

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    certificate expiration management Consulting

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it.

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    SQL Server Reporting Services Support

    Progent's Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy development of enterprise-class business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you migrate from earlier versions of SQL Server to Microsoft SQL Server 2005.

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    Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components bundled with Small Business Server 2011 requires a network support expert with real-world experience designing and building cohesive, end-to-end business technology solutions. Progent's Small Business Server professionals have an average of more than 10 years of background integrating business systems powered by Microsoft platforms. This background ensures you success in deploying, administering, and repairing IT solutions that incorporate the Microsoft Small Business Server suite of servers and applications.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft Premier network support experts. With Progent's economically priced network service packages, small businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small company information systems world-class reliability, protection, and performance.

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