Fast Online Troubleshooting for Birmingham Alabama IT Networks
Fast Online Technical Support for Birmingham NetworksFor businesses in Birmingham Alabama, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast solutions manage to end up as large invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the maximum level of efficiency for remote consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's powerful customer support database system includes detailed records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help provided to each Progent customer by every consultant. This database of trouble tickets and repairs is stored as a quickly searchable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other vast support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the best solutions quickly.

Online services available from Progent to customers in Birmingham Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can assist you in building an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center application software to meet the unique demands of your company, or adding occasional phone support staff to reinforce your existing Call Center group to handle unusually busy situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology consultants gives your customers in Birmingham Alabama rapid communication with an effective support resource with substantial background delivering phone support and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's intent is to resolve rather than simply report network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Birmingham Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so that your computer support is proactive rather than reactive. By anticipating possible problems before they result in downtime, automated monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Birmingham Alabama, Progent's phone-based network support engineers are ready to deliver expert and affordable system support the instant your organization has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Birmingham organization deals with a local independent support technician or employs a full time IT staff that can handle typical computer problems, Progent’s Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Computer Support for Birmingham Alabama
Progent's phone help, remote repair, network security expertise, and network management services give offices in Birmingham Alabama unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, in the trenches of IT support, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's Microsoft engineers can provide in-depth support in implementing, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide variety of affordable online support services following proven best practices to help businesses of all sizes to receive all the benefits of this powerful platform. Consulting support offered by Progent include system planning, installation and migration, strategies for secure file and status sharing among onsite and remote or mobile users, network optimization, and specialized webinar training.

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    Our compensation model is based on revenue sharing, so similar to working as an independent contractor, your earnings are directly driven by your work effort. Certain of our consultants stress quality of life and choose to work at an easy pace, utilizing our flexible schedule to pursue personal pursuits such as mountain biking, motorcycle racing, snow boarding, surfing, travel, or sharing free time with family and acquaintances. Others take advantage of the opportunity to earn major bucks through lots of effort and extended days. Progent fully supports either side of the spectrum and everything in the middle.

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    Citrix has developed a comprehensive line of products that provide advanced manageability, scalability, and responsiveness for server virtualization and for centralized delivery of Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the business benefits of Citrix technology and help you plan, test, implement, optimize, and maintain Citrix virtualization platforms.

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    Progent provide businesses of any size world-class network online or in-person consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security expertise for companies ranging from the small office to the global enterprise.

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    Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps that include Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST solutions for survivability.

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    Check Point NGFW Firewalls Cybersecurity Group

    Progent's Check Point experts can show you how to choose and configure Check Point Firewall and VPN utilities and hardware powered by Check Point Software's technology to provide an economical and effective security defense for your business network. Progent can also show you how to configure other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and offer a single source for on-going technical support, administration, education, and design services.

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    Progent's team of application experts can provide in-depth consulting, custom programming, deployment help, and webinar classes for popular applications covering key areas including ERP, financials, business analytics, web application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting services remotely, Progent can assist clients anywhere in the U.S. to eliminate the time and fees associated with travel and on-site activity without compromising the effectiveness of consulting services.

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    VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly recover the complete virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    Cisco has developed a full product line of routers that includes routers built to provide the security, bandwidth, and reliability demanded by customers from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent's temporary IT staffing services enable businesses to respond to sudden increases in demand for network support personnel without dealing with the expense and delays that come with identifying and recruiting experienced technical help and without adding to your full-time head count.

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    Progent's webinar training classes provide small companies the affordability, ease, and flexibility of virtual seminars plus the proven training methods of expert instructors who utilize sophisticated collaboration software to reproduce live, interactive classrooms. Progent offers remote training for popular desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Outlook: Dynamics business accounting and management information software such as MS Dynamics GP (Great Plains); plus other popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

  • Onsite Technical Support Microsoft Exchange Upgrade Microsoft Certified Expert Exchange 2000 Server Integration
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    Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management strategy following best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and IT budget.

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    Progent's veteran team of IT consultants and subject matter specialists have years of background providing remote and on-premises assistance for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that users can communicate and collaborate from anywhere. Progent offers the breadth of know-how to resolve technical problems that involve multiple vendors and that represent a mix of legacy and up-to-date technology. Progent provides cost-effective online technical support to help you with any stage of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to handle especially stubborn IT issues, or Progent can provide comprehensive project management support to ensure that you complete strategic network initiatives on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones securely and productively.

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    Virtual Machine Hosting Professionals

    Progent's ProSight Virtual Hosting combines proven virtual server architecture, a world-class data center, and the support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive information technology outsourcing solution that enhances network dependability and security, reduces management distraction, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical business application servers hosted in a secure and fault tolerant data center on a high-performance, non-stop virtual machine set up and maintained by Progent's computer support professionals.

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    Microsoft Dynamics GP 2015 R2 features a new design that enhances cloud integration, works with the most popular handheld devices, permits single sign-on with Microsoft Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad knowledge and experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

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    Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has provided system integration, software development, training, and debugging since the product's original release. Progent offers top-tier expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can assist you to plan, test, and carry out a cost-effective migration from a an outdated version to the current version of Dynamics GP.

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    Progent's Microsoft-certified Intune consultants can help your organization to understand the business case for utilizing Intune for managing your web-facing mobile devices including notebooks, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can help your company to define policies, plan and deploy test systems to evaluate the benefits of Intune for your network, deploy Intune across your enterprise, combine Intune with SCCM for unified change management, and maintain your Intune solution.

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    Progent can help you to evaluate the many subscription options offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid networks that seamlessly combine local and cloud products and services.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.

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    Progent's consultants can help you with any stage of Azure cloud integration including needs analysis, prerequisites evaluation, system architecture, pilot testing, deployment, centralized administration, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to set up a hybrid cloud environment that transparently integrates on-premises datacenters with Azure-based resources.

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    Progent's Cisco certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    The Progent Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, creating efficient system upgrade procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent customers without adequate in-house resources to assemble effective pilot environments, the lab cuts capital outlay and technical risk and helps keep vital IT initiatives on schedule.

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    Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide online or on-premises configuration and troubleshooting services to assist your organization to design, implement, update, tune, manage and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to accommodate your unique workplace layout, construction, and anticipated network traffic.

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    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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