Fast Remote Troubleshooting for Birmingham Information Networks
Immediate Online Technical Support for Birmingham NetworksFor companies located in Birmingham or anywhere in the state of Alabama, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your company's computer system without violating corporate security.

Progent's advanced customer support database system includes detailed records describing the support that Progent's clients have received. Progent's team service personnel have access to the records of support delivered to every client by every Progent consultant. This archive of trouble tickets and responses is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Online services provided by Progent to clients in Birmingham and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to support an in-house Help Desk but who want fast access to an effective Help Desk Call Center with professional telephone support plus the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex technical problems, or be ready in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Birmingham or anywhere in the state of Alabama quick access to a reliable technical support resource with substantial background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a significant enabler of business performance, and Progent's policy is to solve and not simply report IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By anticipating emerging problems before they cause network outages, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a variety of OS platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's online network support specialists are ready to deliver expert and affordable system support the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Birmingham business has a local freelance support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system emergencies or especially tough integration projects.

Details of Progent's Online Computer Support for Birmingham
Progent's phone support, remote troubleshooting, system security consulting, and network administration services give offices in Birmingham or throughout the state of Alabama the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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