Fast Online Technical Support for Birmingham Alabama Information Networks
Immediate Remote Consulting for Birmingham SystemsFor companies located in Birmingham Alabama, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology needed to resolve most network problems rapidly. This lowers immediate expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your company's computer system remotely without violating system security.

Progent's sophisticated technical support reporting system keeps detailed documentation for all support that Progent's customers have been provided. Progent's staff engineers have access to the records of all help provided to every Progent customer by any Progent consultant. This archive of anomalies and repairs is stored as a conveniently searchable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional vast technical support databases and allow priority response from vendors' in-house support staff so Progent's online service experts are able to find the most efficient solutions quickly.

Remote technical services provided by Progent to companies in Birmingham Alabama include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software products to address the special needs of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center group during demanding scenarios such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of experienced network professionals gives your customers in Birmingham Alabama fast communication with a large technical support group with substantial background offering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key contributor to company productivity, and Progent's aim is to resolve and not simply record network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's expertise, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Birmingham Alabama remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By detecting looming trouble spots before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Birmingham Alabama, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support the instant your company requires it. More than two decades of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Birmingham business has a local independent support technician or maintains an in-house IT staff that can handle typical network problems, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to resolve unexpected system crises or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Birmingham Alabama
Progent's online IT consulting services allow your Birmingham organization to experience the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in Birmingham Alabama, nearby computer support providers, whether made up of outside consultants or a full-time IT staff, can solve the majority of technical issues. However, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's online service experts provide a convenient, quick, and affordable way to augment your local resources and to pass on valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance consultants. While independent consultants have less overhead than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to meet current business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical training to negotiate an ever more complicated maze of product options capable of accelerating business growth and enhancing productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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