Fast Remote Troubleshooting for Birmingham Information Networks
For companies located in Birmingham or anywhere in the state of Alabama, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your company's computer system without violating corporate security.
Progent's advanced customer support database system includes detailed records describing the support that Progent's clients have received. Progent's team service personnel have access to the records of support delivered to every client by every Progent consultant. This archive of trouble tickets and responses is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.
Online services provided by Progent to clients in Birmingham and throughout the state of Alabama include:
Authorized Windows Experts
Progent's Microsoft-qualified remote support engineers can deliver computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop services to help you business to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most challenging issues encountered in network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value since their deep experience permits them to resolve problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network using the latest on-line support technology to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to enhance the safety of your Windows, macOS and OS X, Linux environment against assaults or assist you to recover quickly following a damaging breach. Security support services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance resolving anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to support an in-house Help Desk but who want fast access to an effective Help Desk Call Center with professional telephone support plus the ability to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex technical problems, or be ready in hectic circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your workers in Birmingham or anywhere in the state of Alabama quick access to a reliable technical support resource with substantial background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a significant enabler of business performance, and Progent's policy is to solve and not simply report IT issues.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By anticipating emerging problems before they cause network outages, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a variety of OS platforms.
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Birmingham or throughout the state of Alabama, Progent's online network support specialists are ready to deliver expert and affordable system support the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Birmingham business has a local freelance support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system emergencies or especially tough integration projects.
Details of Progent's Online Computer Support for Birmingham
Progent's phone support, remote troubleshooting, system security consulting, and network administration services give offices in Birmingham or throughout the state of Alabama the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Birmingham and is also ideal for networks in geographic areas of Alabama that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for online help and imposes no monthly subscription fee for support services delivered during regular business hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that match the specific requirements of your company.
- Sophisticated Online Connectivity Tools
Protected remote access allows Progent's support experts to observe exactly what your users see. This makes it easier to find fast fixes to problems that could otherwise demand an expensive personal service call. Sophisticated online access software and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.