Fast and Affordable Online Troubleshooting for Birmingham Alabama IT Networks
Urgent Remote Support for Birmingham SystemsFor companies in Birmingham Alabama, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and proven methodologies that ensure the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent's Technical Response Center can interface to your company's environment without violating network security.

Progent's advanced service reporting application keeps extensive documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help delivered to every client by any Progent engineer. This history of issues and solutions is organized as a readily accessible internal database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.

Remote technical support services available from Progent to companies in Birmingham Alabama include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT management personnel and your Progent consultant so potential problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A wide selection of devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service offers a smooth extension of your corporate IT support staff. Client access to the Service Desk, provision of support services, problem escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your core network support group, by Progent's team, or by a combination. Your business has complete versatility to extend or reduce your share of IT support work as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus documentation, testing and training. For details about ProSight Co-Managed Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk software products to address the particular needs of your company, or providing occasional online personnel to reinforce your internal Call Center group during high-demand situations such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals offers your customers in Birmingham Alabama fast access to an efficient technical support group with substantial experience offering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a solid enabler of company productivity, and Progent's intent is to resolve instead of just record network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group offers online and in-depth consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Birmingham Alabama remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your environment so your IT maintenance is proactive rather than reactive. By anticipating looming issues before they grow into downtime, proactive monitoring can avoid disruptive and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate multiple OS platforms.
How Your Birmingham Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Birmingham Alabama, Progent's phone-based computer support specialists can provide expert and economical system help the moment your organization requires it. More than two decades of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Birmingham business relies on a local independent consultant or employs an in-house IT staff that know how to deal with typical network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to address sudden system emergencies or especially challenging integration problems.

Details of Progent's Online Network Services for Birmingham Alabama
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Birmingham Alabama the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, refined support software, and understanding of corporate IT enable businesses to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of network service, performing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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