Fast and Affordable Online Support for Birmingham Alabama IT Networks
For businesses located in Birmingham Alabama, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This reduces immediate costs because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes somehow end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which permit the highest degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's network without violating network security.
Progent's proven technical support reporting system includes comprehensive histories for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to every Progent customer by every consultant. This database of problems and repairs is stored as an easily retrievable support database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can determine the most efficient solutions quickly.
Remote support services offered by Progent to clients in Birmingham Alabama include:
Authorized Windows Experts
Progent's Microsoft-premier online service experts can provide computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems surrounding network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their depth of expertise permits them to resolve problems quickly. In common cases, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recover quickly after a serious penetration. Security support services available from Progent include: in depth data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad array of computer technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Birmingham Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the special needs of your corporation, or providing occasional online staff to work with your internal Help Desk group to deal with high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology experts offers your clients in Birmingham Alabama instant access to an effective technical support group with extensive background delivering telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's aim is to solve instead of just record network issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides remote professional engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive and automated. By exposing possible problems before they result in network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Birmingham Alabama, Progent's online network support engineers can deliver effective and cost-effective system support the moment your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Birmingham organization works with a local freelance consultant or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Birmingham Alabama
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services offer companies in Birmingham Alabama the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Birmingham Alabama and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone help and requires no ongoing subscription fee for services delivered during normal working hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services include system integration, Microsoft Exchange expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Application Programming
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that align with the special requirements of your business.
- Advanced Online Access Software
Protected online access permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. Cutting-edge online access software and expert technicians together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained offices whose clients require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to every client. The practice of detailing and archiving support records allows more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.