Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless smartphones were once one of the most popular products for achieving mobile access to messaging, scheduling, web applications, and other vital business data. Progent can provide Birmingham, United Kingdom companies the expertise of BlackBerry-premier professionals who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the sophistication of small business networks has increased, and as the need for world-class protection, reliability, and disaster recovery has become the norm for organizations of any size, successful deployment and support of BlackBerry solutions has become increasingly challenging. To deal with issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations often turn to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry environments economically and effectively, doing away with the need for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, combined with Progent's proven online support capabilities, gives small companies an economical alternative for integrating RIM BlackBerry products productively into their information system.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, configure streamlined administration tools to enable you to track and support BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and safely.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services


Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange, IBM Lotus Domino, or Groupwise users to transmit and receive messages that are encrypted in transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a wide variety of vital administrative tasks that span from BlackBerry configuration and updates to mobile security and fault tolerance.

BlackBerry BES Server Integration Support

Progent's BlackBerry-premier engineers can help you use RIM BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control user and group settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and analyze the integrity of your system

Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to deliver expert technical help to businesses in the Birmingham region or throughout United Kingdom. Progent's seasoned remote consulting team has helped businesses resolve computer issues and cut support expenses in each state in the country and established a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide online help for a broad array of issues related to RIM BlackBerry software and devices including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can in addition help you to resolve a wide range of issues concerning synchronization, handset recognition, messaging consistency, web access, wireless connections, IM, desktop application installation, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device users, activating passwords, implementing wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry device clients on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs analysis, solution architecture, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Consultant
In order to contact Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Progentís IT outsourcing packages provide economical computer support for small organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or creating an on-line eCommerce application, outsourcing your network technical services can reduce costs and minimize risks, allowing network service budgets to increase in a more linear and manageable manner than is feasible by building up a large, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system foundation for your vital business software based on Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    To see replies to frequent enquiries concerning becoming a consultant at Progent, see Consulting at Progent FAQs.

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    Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information protection needs without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.

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    Progent can deliver a wide array of affordable services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote technical support for individual machines or laptops or work with you to plan and implement a large-scale migration to new or revised OS platforms and applications. Progent can also supply engineers and technicians to assist your company to prepare for and implement a company move or merger organized to cause minimal disruption of your business.

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    Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and onsite services that include system design, configuration, management, troubleshooting, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important updates, or isolating performance issues.

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    Progent's Cisco-certified wireless technology consulting experts can help you to configure, manage, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progentís Microsoft-certified experts offer small and medium size businesses enterprise-grade consulting support for Systems Management Server and Configuration Manager, Microsoft's solutions for update and configuration management. System Center Configuration Manager 2007 is Microsoft's new title for the change management platform previously known as Systems Management Server. Configuration Manager provides a range of new features to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified consulting professionals can show you how to use Systems Management Server or Configuration Manager effectively for streamlined OS and application deployment, security patch administration, software tracking, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from Systems Management Server to System Center Configuration Manager.

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    Progent provides support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.

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    Progent can provide onsite education designed for people who want to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X application software.

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