Immediate Remote Help for Birmingham United Kingdom Networks
Fast Phone Consulting for Birmingham SystemsFor businesses located in Birmingham United Kingdom, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they possess the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. This reduces immediate costs because service calls use up minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or eliminating system downtime and associated losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent's remote service group can connect to your company's computer system without breaching system security.

Progent's powerful service reporting system includes detailed histories of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help provided to every client by any Progent engineer. This archive of problems and solutions is stored as a conveniently exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting specialists are able to find the best solutions quickly.

Online technical services offered by Progent to clients in Birmingham United Kingdom include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For details about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a transparent extension of your corporate support resources. End user access to the Help Desk, provision of support, problem escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal IT support organization, by Progent, or by a combination. You have unrestricted flexibility to extend or reduce your part of technical support work as circumstances demand. Progent takes care of startup installation and onboarding of the professional services PSA software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Support, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your existing one, identifying or customizing Help Desk Call Center software to meet the special demands of your company, or providing occasional online staff to work with your internal Call Center group to deal with demanding events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran network professionals provides your computer users in Birmingham United Kingdom quick access to a reliable network service group with years of background delivering telephone-based consulting and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a major enabler of company efficiency, and Progent's intent is to resolve instead of merely annotate network issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team offers online advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Birmingham United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they grow into crashes, system monitoring can head off disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Birmingham United Kingdom, Progent's phone-based computer support engineers can deliver effective and economical IT help the instant your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Birmingham office relies on a regular independent consultant or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with unexpected system crises or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Birmingham United Kingdom
Progent's online technical help services enable your Birmingham organization to have the advantages of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your network will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Birmingham United Kingdom, local computer support providers, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, major troubles may strike when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online service professionals offer a convenient, fast, and economical solution to augment your local help and to transfer valuable information to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller overhead than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically start with an information architecture created on a modest budget. Without a strong framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a network infrastructure able to provide the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses require guidance and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The discipline of documenting and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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