Fast Remote Technical Support for Birmingham United Kingdom Computer Systems
Urgent Phone Technical Support for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve the majority of information system problems rapidly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing save you from situations where fast fixes manage to turn into big tabs. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that permit the highest level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to connect to your network remotely without violating network security.

Progent's advanced customer support reporting application keeps comprehensive histories describing the service that Progent's clients have been provided. Progent's team consultants have access to the details of services delivered to every Progent customer by any engineer. This archive of issues and responses is structured as a readily accessible internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online service specialists are able to determine optimal solutions in the least time.

Online technical services offered by Progent to companies in Birmingham United Kingdom include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected online account and give your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities created to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software products to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your in-house Call Center team to deal with demanding situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network experts provides your computer users in Birmingham United Kingdom rapid contact with an effective technical support group with extensive background providing phone help and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a significant contributor to company efficiency, and Progent's target is to solve and not simply document IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Birmingham United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause downtime, system monitoring can minimize disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on a mix of operating systems.
How Your Birmingham Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Birmingham United Kingdom, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Birmingham office relies on a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to address sudden network emergencies or especially complex integration projects.

Features of Progent's Online Computer Services for Birmingham United Kingdom
Progent's online help, remote repair, network security expertise, and network administration services offer offices in Birmingham United Kingdom unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your company world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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