Fast and Affordable Remote Technical Support for Birmingham United Kingdom IT Networks
Fast Online Support for Birmingham NetworksFor businesses in Birmingham United Kingdom, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools needed to resolve most network issues quickly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick solutions somehow end up as major invoices. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven processes which allow the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to communicate with your environment remotely without violating system security.

Progent's sophisticated technical support database application maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to each Progent client by every consultant. This database of anomalies and fixes is stored as a quickly searchable support knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions quickly.

Online technical support services available from Progent to clients in Birmingham United Kingdom include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight line of network management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and fast restoration of important files, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk software products to address the special requirements of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk Call Center group to handle unusually busy events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Birmingham United Kingdom immediate access to a dependable technical support group with years of experience delivering telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of company productivity, and Progent's aim is to resolve instead of simply document network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team offers remote and in-depth consulting expertise and education in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Birmingham United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting looming issues before they evolve into network outages, remote monitoring can minimize disruptive and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Birmingham United Kingdom, Progent's online computer support engineers are ready to provide expert and affordable IT support the moment your organization has to have it. More than two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Birmingham office relies on a local freelance support technician or employs a full time organization that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Support for Birmingham United Kingdom
Progent's online support, remote repair, network security expertise, and system management services give businesses in Birmingham United Kingdom the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide range of IT projects for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by each staff member to every customer. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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