Fast Online Technical Support for Birmingham United Kingdom IT Networks
Immediate Online Help for Birmingham SystemsFor businesses in Birmingham United Kingdom, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support lowers immediate expenses since solutions use up fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you pay only for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast fixes manage to end up as substantial bills. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to interface to your environment remotely without compromising corporate security.

Progent's sophisticated service database application maintains detailed histories for all support that Progent's clients have been provided. Progent's team engineers have access to the records of support delivered to each Progent client by every consultant. This database of anomalies and resolutions is structured as an easily exploitable internal database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions quickly.

Remote services offered by Progent to businesses in Birmingham United Kingdom include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals provides your clients in Birmingham United Kingdom rapid contact with an efficient technical support group with years of experience delivering phone consulting and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a major driver of business productivity, and Progent's target is to solve rather than just record network issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth engineering support and training in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Birmingham United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive and automated. By uncovering emerging problems before they cause full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a mix of operating systems.
How Your Birmingham Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Birmingham United Kingdom, Progent's phone-based network support engineers can deliver expert and affordable system help the moment your company requires it. Over two decades of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Birmingham office has a regular independent consultant or employs a full time organization that can handle common computer problems, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially complex integration projects.

Details of Progent's Remote Network Services for Birmingham United Kingdom
Progent's phone help, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Birmingham United Kingdom the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, refined support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, in the trenches of network service, performing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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