Fast and Affordable Remote Support for Birmingham United Kingdom Computer Networks
For businesses located in Birmingham United Kingdom, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. This lowers direct costs because service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs somehow end up as big bills. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to access your system remotely without violating system security.
Progent's proven technical support database application maintains detailed histories describing the service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to each client by any Progent consultant. This database of anomalies and solutions is organized as a quickly exploitable proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting specialists can find the most efficient solutions promptly.
Online support available from Progent to customers in Birmingham United Kingdom include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals offer network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and validates a person's network technology skills at the master level. CCIEs know how to resolve the most complex problems associated with network planning, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise enables them to fix problems rapidly. In common cases, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your network via state-of-the-art on-line support tools to provide fast, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of security services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to recuperate rapidly after a serious breach. Security services available from Progent include: comprehensive information security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to address a broad array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your established organization, selecting or modifying Call Center software to handle the special needs of your company, or adding temporary phone support staff to reinforce your in-house Call Center team to handle demanding events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network consultants offers your workers in Birmingham United Kingdom fast assistance from a reliable technical support group with substantial background providing telephone-based consulting and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to fix rather than merely annotate IT problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Birmingham United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By detecting looming problems before they result in full-scale emergencies, system monitoring can head off stressful and expensive information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Birmingham United Kingdom, Progent's phone-based computer support specialists can provide expert and affordable IT help the moment your company requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Birmingham organization relies on a local freelance consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected network crises or especially tough integration projects.
Advantages of Progent's IT Support for Companies in Birmingham United Kingdom
Progent's remote technical help services allow your Birmingham organization to experience the advantages of timely, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your local IT resources
With most organizations in Birmingham United Kingdom, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can solve typical technical issues. However, IT crises sometimes spring up when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service specialists give you an easy, fast, and economical way to augment your regular resources and to pass on valuable information to improve your capability to deal with downstream issues in-house.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people carry smaller overhead than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of reserve help may force your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your network stays up and running.
- Create a Solid Basis for Smooth Growth
Companies often start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the organization. Such poorly designed environments need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business demands and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices need guidance and technical training to negotiate an increasingly complex maze of product options available for accelerating business growth and improving productivity. These companies hardly need a computer consultant who is motivated to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended
solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.