Fast Online Troubleshooting for Birmingham United Kingdom IT Networks
Urgent Online Support for Birmingham NetworksFor companies in Birmingham United Kingdom, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve most information system issues quickly. This lowers immediate costs since solutions use up minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies that promote the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your network without compromising system security.

Progent's sophisticated service database system keeps comprehensive histories describing the service that Progent's clients have been provided. Progent's team consultants have access to the details of assistance provided to each Progent client by any consultant. This archive of issues and repairs is stored as a conveniently retrievable internal database that allows Progent's remote support engineers to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the best solutions quickly.

Remote support services provided by Progent to customers in Birmingham United Kingdom include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Birmingham United Kingdom immediate assistance from a large network service resource with substantial background delivering telephone-based consulting and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve instead of merely record network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced consulting support and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Birmingham United Kingdom online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your business so your network support is proactive rather than reactive. By anticipating potential issues before they cause network outages, system monitoring can minimize stressful and costly information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of platforms.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Birmingham United Kingdom, Progent's online computer support specialists are ready to provide expert and affordable IT help whenever your business requires it. More than 20 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Birmingham office works with a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day network problems, Progent's Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle sudden network crises or especially tough integration problems.

Details of Progent's Remote Computer Services for Birmingham United Kingdom
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer companies in Birmingham United Kingdom unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of IT support, executing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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