Fast and Affordable Online Technical Support for Birmingham United Kingdom Computer Systems
Immediate Phone Technical Support for Birmingham SystemsFor businesses located in Birmingham United Kingdom, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools required to solve most network issues rapidly. Efficient support lowers immediate expenses since solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick solutions somehow turn into big tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and proven processes that ensure the highest degree of efficiency for remote help and repair for information networks of any size. Progent's Technical Response Center can access your company's system without breaching system security.

Progent's powerful service database application keeps thorough histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance delivered to each client by any consultant. This history of issues and resolutions is structured as a readily accessible proprietary database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online consulting experts can find the best resolutions in the least time.

Online support offered by Progent to companies in Birmingham United Kingdom include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT personnel and your Progent consultant so that potential problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service provides a smooth extension of your internal IT support organization. Client interaction with the Service Desk, provision of support services, problem escalation, trouble ticket generation and updates, performance metrics, and management of the support database are cohesive regardless of whether incidents are taken care of by your internal network support organization, by Progent, or both. Your business has unrestricted flexibility to expand or shrink your share of technical support work as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and training. To learn more about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts gives your customers in Birmingham United Kingdom rapid contact with a reliable support group with extensive background providing telephone-based consulting and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's policy is to solve instead of simply document technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Birmingham United Kingdom remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can ward off stressful and costly service failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of OS platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Birmingham United Kingdom, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your organization needs it. Over 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Birmingham organization relies on a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Birmingham United Kingdom
Progent's online network troubleshooting services allow your Birmingham company to realize the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Birmingham United Kingdom, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these instances, Progent's online support experts provide a convenient, quick, and economical way to supplement your local help and to pass on useful information to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent service people carry smaller internal costs than big support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve support expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information system created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These badly designed systems need careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical education to navigate through an ever more complicated array of product options capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, executing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This means that you get not just world-class technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    • Les Kent has a 35-year history of effective technology integration, corporate administration, sales, and operations. He has shown a talent for creating elegant IT solutions in his roles as as a network designer, programmer, project manager, implementation consultant, and problem solver for small companies, start-ups, and major corporations.

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    • MOM 2016 Specialists
    24-Hour Remote Monitoring and Reporting Computer Consultants

    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and troubleshooting SCOM solutions and can provide companies of any size expert online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to fix critical issues uncovered by SCOM 2012.
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