Fast and Affordable Remote Support for Birmingham United Kingdom Computer Networks
For companies in Birmingham United Kingdom, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where fast repairs somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes that permit the highest degree of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to link to your environment without breaching system security.
Progent's advanced customer support reporting system keeps detailed histories for the support that Progent's clients have received. Progent's staff engineers have access to the records of support delivered to every Progent client by any Progent consultant. This archive of problems and fixes is stored as a quickly exploitable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at optimal solutions promptly.
Remote support available from Progent to businesses in Birmingham United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide variety of technology support including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve even the most complex problems surrounding network planning, installation, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide exceptional value because their deep experience allows them to fix problems quickly. In common instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help you to locate and quarantine infected devices and guard clean resources from being penetrated. If your Birmingham system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery consultants can help your Birmingham company to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security specialists have the wide range of skills necessary to reconstruct all vital components of a compromised system quickly and with little data loss. To find out more, visit Progent's ransomware removal and operational continuity expertise.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and fast restoration of vital files, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting tools designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Call Center or enhancing your current one, identifying or enhancing Call Center software products to address the particular demands of your corporation, or adding temporary online personnel to supplement your in-house Help Desk team during demanding scenarios such as software migrations, mass updates, or installing new business software.
Progent's Call Center staff of seasoned network experts offers your customers in Birmingham United Kingdom immediate contact with a large network service group with extensive experience providing telephone-based help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a solid contributor to company efficiency, and Progent's target is to resolve rather than merely annotate IT issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Birmingham United Kingdom remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into network outages, remote monitoring can minimize inconvenient and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on multiple platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Birmingham United Kingdom, Progent's online network support engineers are ready to provide expert and affordable system support the moment your business needs it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Birmingham office deals with a local independent support technician or maintains an in-house organization that can deal with ordinary network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve unexpected network emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Services for Birmingham United Kingdom
Progent's phone support, remote repair, system security expertise, and network administration services offer companies in Birmingham United Kingdom unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can provide your business world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Birmingham United Kingdom and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online service and asks for no ongoing subscription fee for support services delivered during regular business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the unique needs of your business.
- Sophisticated Online Connectivity Tools
Secure remote access permits Progent's support experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise require an expensive onsite visit. Sophisticated online access software and experienced engineers together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote system tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for High System Uptime
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoft's leading server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.