Fast Remote Troubleshooting for Birmingham United Kingdom Computer Systems
Immediate Remote Technical Support for Birmingham SystemsFor businesses in Birmingham United Kingdom, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value because they possess the practical background and have access to the advanced tools required to solve most information system problems rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes that promote the highest degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your system remotely without breaching corporate security.

Progent's sophisticated customer support reporting system stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to every customer by every Progent engineer. This database of issues and solutions is organized as a conveniently searchable internal knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the best solutions in the least time.

Remote support services provided by Progent to customers in Birmingham United Kingdom include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or customizing Call Center application software to address the unique needs of your business, or providing temporary phone support personnel to supplement your in-house Call Center team to handle unusually busy events such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network professionals offers your clients in Birmingham United Kingdom rapid contact with a large technical support resource with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to solve and not just track IT issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Birmingham United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they cause downtime, proactive monitoring can head off inconvenient and costly information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support multiple operating systems.
How Your Birmingham Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Birmingham United Kingdom, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT help the moment your company has to have it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Birmingham business has a local freelance support technician or maintains an in-house IT staff that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to resolve sudden system crises or especially challenging integration problems.

Benefits of Progent's IT Support for Businesses in Birmingham United Kingdom
Progent's remote IT consulting services enable your Birmingham company to enjoy the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Birmingham United Kingdom, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. However, serious problems can occur when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's on-call support specialists provide an easy, fast, and economical way to supplement your regular resources and to pass on useful knowledge to improve your ability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These poorly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's ProSight family of managed IT services are intended to provide businesses who maintain small internal network support teams with low-cost access to world-class management platforms and technical expertise. Benefits of the ProSight line of managed IT services include predictable IT maintenance costs, automation of routine management tasks, continual absorption of new information technology, smooth migration from older systems to up-to-date solutions, improved fit between information technology with strategic goals, access to seasoned IT consultants, and freeing up management to focus on business instead of ever-changing computer technology.

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