Fast Remote Support for Birmingham United Kingdom Computer Networks
Immediate Online Consulting for Birmingham SystemsFor companies in Birmingham United Kingdom, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes that allow the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to link to your network without compromising system security.

Progent's sophisticated service reporting application maintains extensive histories of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services delivered to each client by any consultant. This history of trouble tickets and responses is structured as a quickly retrievable proprietary knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available other vast technical support databases and allow fast response from vendors' in-house engineering staff so Progent's online service experts can come up with optimal solutions promptly.

Remote technical services offered by Progent to businesses in Birmingham United Kingdom include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary phone support staff to work with your existing Help Desk Call Center resources to deal with high-demand events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Birmingham United Kingdom instant access to a large technical support group with substantial experience providing telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business performance, and Progent's goal is to resolve rather than merely document IT problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Birmingham United Kingdom remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they result in downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a combination of operating systems.
How Your Birmingham Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Birmingham United Kingdom, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support whenever your company needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Birmingham company deals with a regular freelance consultant or employs a full time IT staff that can handle day-to-day network problems, Progent’s Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in Birmingham United Kingdom
Progent's online network troubleshooting services enable your Birmingham business to enjoy the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most businesses in Birmingham United Kingdom, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, major troubles can spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service experts give you a convenient, fast, and budget-friendly way to augment your regular resources and to transfer useful information to improve your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to insure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Companies often start with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a weak foundation. As a network grows, stability and scalability issues can impede the success of the business. Such poorly built systems require proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each customer. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    System Center 2016 provides important enhancements for managing hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

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    Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy appropriate technology to improve business operations so they match more closely with your corporate goals. Your company can develop and install a well conceived IT plan without incurring the expense of a full-time senior IT executive.

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    Cisco's Catalyst line of wireless controllers streamline the management of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing wireless performance by reducing the effect of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and strengthening security by identifying cyber threats and filtering traffic content based on user type and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller solutions.

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    Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical errors small companies make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Google Android handhelds.

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    Cisco's Meraki MS family of access and aggregation switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting expertise to help you to plan and implement a productive network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, define policies to maintain security and compliance, develop and validate a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a unified networking solution.

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    If your company has a UNIX or Linux environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole organization in a wide range of security topics including security administration procedures, security design and models, access management systems and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISA and CISM stipulate the core skills and worldwide standards of performance that network security professionals are expected to possess. These accreditations provide executive management the confidence that those who have earned their CISA or CISSP qualification have demonstrated the background and theory to offer effective security support and consulting services.

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    Progent's Cisco-premier CCIE network engineers can help you to maintain your current PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent provide businesses of all sizes world-class IT online or onsite consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security consulting for companies ranging from the small office to the worldwide enterprise.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, optimize, administer and troubleshoot firewall environments built on ASA firewalls with Firepower Services.

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    Microsoft Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade solution offering enhanced security, seamless compatibility with other Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated operational efficiencies, enhanced worker productivity, and better intellectual property protection. MS Communications Server 2007 has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and on-premises configuration support and troubleshooting services for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient migration that will add business value to your IT system

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of experience helping manufacturing, distribution and service companies to manage supply chains and improve the efficiency of key processes in order to get products to market fast and adhere to customer commitments consistently. Progent offers the expertise of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises services that spans from as-needed guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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    Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards critical company data generated on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting services to help you to design, configure, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting services are based upon mature virtualization platforms that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.

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    Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.

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    Progent delivers the services of Microsoft and Cisco-Certified network consulting experts to show customers affordable ways to help businesses maximize the value of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's network consultants can assist you to enhance your network's e-mail infrastructure, security, availability, throughput, and network administration.

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    Progent can provide comprehensive help for each step of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project planning, cost estimates of new software licenses and hardware needed, suggested sourcing, system verification at customer site or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old servers, and training for customer's support group and end users.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Access Point consultants can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless APs.

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    If you have a small business IT system with 10 to 50 network users, Progent's network outsourcing services free your organization from dependence on an individual freelance service provider while giving you cost-effective and reliable access to enterprise-class network expertise. By delivering network support help when you need it, providing advanced expertise for critical applications, offering unique support such as 24x7 server monitoring, and billing only for support you use, Progent offers you an affordable way for optimizing the business value of your small business network. Progent is the intelligent way for small organizations to build and maintain a reliable and safe information network and to have fast access to the skilled help typically available only to enterprises who can afford a large in-house IT group.

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    Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your own storage hardware. Barracuda Backup protects vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to assist your business to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda technology.

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    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information.

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    Progent’s Wireless Consulting Services provide a convenient, affordable option for companies of any size to deploy, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Wireless Consulting Services provide a convenient, affordable option for companies of all sizes to configure, manage, monitor and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of detailing and archiving support records results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

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    Progent's Microsoft-Certified SQL consultants offer an array of services to help small companies to plan, deploy, administer, and repair MS SQL Server 2008 systems so that they get the maximum business benefit from Microsoft's advanced RDBM technology. In addition, Progent can provide assistance with system architecture, enterprise-wide protection, and software programming to increase the strategic value of your computer investment.
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