Immediate Online Technical Support for Birmingham United Kingdom Computer Networks
For companies in Birmingham United Kingdom, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. This lowers immediate expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes manage to turn into big bills. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system without violating network security.
Progent's powerful customer support database application stores detailed records of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help provided to every client by every consultant. This archive of anomalies and responses is organized as a quickly accessible internal knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Remote support available from Progent to clients in Birmingham United Kingdom include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can handle the most difficult issues occurring in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to find solutions for problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system via sophisticated remote troubleshooting tools in order to perform fast, safe, and affordable analysis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly after a serious penetration. Security support services offered by Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to handle the particular demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center group during demanding scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Birmingham United Kingdom fast communication with a dependable network service resource with extensive experience offering phone consulting and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a major driver of company performance, and Progent's intent is to fix and not merely report technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Birmingham United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, remote monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Birmingham United Kingdom, Progent's phone-based computer support engineers can provide professional and affordable IT support whenever your company requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Birmingham company relies on a regular independent support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly tough integration problems.
Details of Progent's Online Computer Services for Birmingham United Kingdom
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Birmingham United Kingdom unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Birmingham United Kingdom and is also ideal for networks in geographic areas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online service and asks for no periodic subscription fee for services delivered during normal business hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized specialists with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Application Development
Amazon MWS Programming and Debugging
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that address the unique needs of your company.
- Sophisticated Online Access Tools
Protected remote access permits Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal service call. State-of-the-art remote connectivity software and experienced engineers together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each client. The practice of detailing and archiving support records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.