Fast Remote Support for Birmingham United Kingdom Computer Networks
For companies in Birmingham United Kingdom, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes that allow the highest level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to link to your network without compromising system security.
Progent's sophisticated service reporting application maintains extensive histories of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services delivered to each client by any consultant. This history of trouble tickets and responses is structured as a quickly retrievable proprietary knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available other vast technical support databases and allow fast response from vendors' in-house engineering staff so Progent's online service experts can come up with optimal solutions promptly.
Remote technical services offered by Progent to businesses in Birmingham United Kingdom include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most challenging challenges surrounding network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software updates. CCIEs offer exceptional value since their broad expertise permits them to find solutions for problems quickly. In common cases, less qualified service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your network using advanced remote troubleshooting technology in order to perform quick, secure, and economical analysis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recover rapidly following a damaging penetration. Security support services available from Progent include: comprehensive data security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad range of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Birmingham Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary phone support staff to work with your existing Help Desk Call Center resources to deal with high-demand events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network professionals gives your computer users in Birmingham United Kingdom instant access to a large technical support group with substantial experience providing telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business performance, and Progent's goal is to resolve rather than merely document IT problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Birmingham United Kingdom remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they result in downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that support a combination of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Birmingham United Kingdom, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support whenever your company needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Birmingham company deals with a regular freelance consultant or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or particularly complex integration projects.
Benefits of Progent's Network Help for Offices in Birmingham United Kingdom
Progent's online network troubleshooting services enable your Birmingham business to enjoy the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more available, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
For most businesses in Birmingham United Kingdom, local computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, major troubles can spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service experts give you a convenient, fast, and budget-friendly way to augment your regular resources and to transfer useful information to improve your ability to handle future problems in-house.
- Reduced Dependence on Freelance Service Providers
For network support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to insure your network is always available.
- Build a Solid Foundation for Seamless Growth
Companies often start with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a weak foundation. As a network grows, stability and scalability issues can impede the success of the business. Such poorly built systems require proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller businesses require guidance and technical education to negotiate an ever more complex maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the recommended
solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to each customer. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.