Immediate Online Troubleshooting for Birmingham United Kingdom IT Networks
For companies located in Birmingham United Kingdom, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve the majority of network issues quickly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where quick solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your system without violating network security.
Progent's proven technical support database system stores detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to each customer by every Progent consultant. This database of anomalies and repairs is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online support offered by Progent to companies in Birmingham United Kingdom include:
Certified MS Windows Support
Progent's Microsoft-certified online support engineers can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and validates a consultant's networking skills at the master level. CCIEs know how to resolve the most difficult problems occurring in network design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to fix problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your computer system using sophisticated on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances by offering consulting services that include:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services that can bolster the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: in depth network security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Birmingham Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk staff of veteran information technology professionals offers your customers in Birmingham United Kingdom quick assistance from a reliable support group with years of background offering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's policy is to resolve rather than merely record technical problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Birmingham United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Birmingham United Kingdom, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help whenever your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Birmingham office has a local freelance consultant or employs a full time IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or particularly complex integration projects.
Details of Progent's Remote Computer Support for Birmingham United Kingdom
Progent's online help, remote repair, network security consulting, and network administration services offer businesses in Birmingham United Kingdom unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Birmingham United Kingdom and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for online support and asks for no monthly subscription fee for services delivered during normal business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized professionals with experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL DBA Services and Application Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that meet the specific needs of your business.
- Sophisticated Online Connectivity Software
Secure remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require a costly personal visit. Sophisticated remote connectivity tools and experienced technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.