Fast and Affordable Remote Help for Birmingham United Kingdom Computer Networks
Urgent Remote Consulting for Birmingham SystemsFor companies in Birmingham United Kingdom, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they have the practical experience and are equipped with the advanced tools needed to resolve the majority of network issues quickly. This reduces immediate expenses because solutions require minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the highest level of efficiency for online consulting and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to link to your company's environment without violating corporate security.

Progent's proven customer support database application includes thorough documentation for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help provided to each client by every Progent consultant. This archive of problems and solutions is structured as a conveniently searchable internal knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine optimal resolutions quickly.

Remote technical services provided by Progent to businesses in Birmingham United Kingdom include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center application software to handle the special requirements of your business, or adding occasional online staff to supplement your in-house Help Desk resources to deal with unusually busy situations like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your customers in Birmingham United Kingdom fast access to an efficient support group with years of experience providing phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's aim is to fix instead of merely annotate technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers online advanced consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Birmingham United Kingdom remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to suit your business so your network support is proactive rather than reactive. By exposing possible trouble spots before they grow into network outages, system monitoring can ward off stressful and costly service failures. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Birmingham United Kingdom, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the moment your business requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Birmingham business has a local independent consultant or employs a full time IT staff that know how to handle common computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Birmingham United Kingdom
Progent's remote IT consulting services allow your Birmingham company to realize the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most offices in Birmingham United Kingdom, nearby network support resources, whether consisting of independent consultants or a full-time IT staff, can solve the majority of technical issues. However, major troubles sometimes spring up when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists offer an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to improve your capability to deal with future issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller companies often depend on independent freelance consultants. Although freelance consultants carry less overhead than big support organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Without a scalable framework, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed systems need proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progents team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of network support, performing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each consultant to every customer. The practice of documenting and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wont release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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  • 24x7x365 UNIX Online Outsourcing Company
    Solaris Remote Technology Professional

    Progent provides nationwide remote help and consulting services for companies who operate Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows products. Remote technical support provides optimum return for your information technology budget by extending client efficiency and shortening the hours billed for computer repair services. Advanced online support utilities and skilled service specialists and engineers combine to enable Progent to solve most network issues without squandering time and money by going to your location. In most of cases your network issues can be dealt with over the phone or through a combination of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISSP premier security professionals to help with the most challenging system problems.


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