Immediate Online Technical Support for Birmingham United Kingdom Computer Networks
Fast Remote Technical Support for Birmingham NetworksFor companies in Birmingham United Kingdom, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. This lowers immediate expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes manage to turn into big bills. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system without violating network security.

Progent's powerful customer support database application stores detailed records of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of all help provided to every client by every consultant. This archive of anomalies and responses is organized as a quickly accessible internal knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.

Remote support available from Progent to clients in Birmingham United Kingdom include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to handle the particular demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center group during demanding scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Birmingham United Kingdom fast communication with a dependable network service resource with extensive experience offering phone consulting and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a major driver of company performance, and Progent's intent is to fix and not merely report technical issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Birmingham United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, remote monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Birmingham United Kingdom, Progent's phone-based computer support engineers can provide professional and affordable IT support whenever your company requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Birmingham company relies on a regular independent support technician or maintains an in-house IT staff that can handle typical network issues, Progent’s Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly tough integration problems.

Details of Progent's Online Computer Services for Birmingham United Kingdom
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Birmingham United Kingdom unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Nagios and MRTG are useful, free monitoring tools that run with the Linux OS and can be deployed to analyze UNIX environments, Windows networks, or mixed-platform systems in which the Linux OS and Windows coexist. Nagios allows network support engineers to track network services such as POP3, HTTP, FTP, and PING. MRTG allows you to graph the bandwidth in and out of SNMP network devices including servers, routers, and switches. Progent's system monitoring experts can assist you to use both these utilities to streamline and repair your system.

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    Our compensation structure is based on revenue sharing, so just like being an independent contractor, your earnings are directly driven by your work effort. Some Progent consultants focus on quality of life and elect to consult at an easy pace, utilizing our self-determined schedule to follow individual enthusiasms like mountain biking, car racing, skiing, fishing, vacations, or sharing private time with family and acquaintances. Other consultants use the opportunity to make major dollars through lots of work and long hours. Progent fully encourages both sides of the spectrum and any point in the middle.

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    The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft technology, assures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your business goals. Progent can also help you with planning, installing, administering and troubleshooting sophisticated information technology solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help you to upgrade from an earlier edition of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible business value.

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    Windows Hyper-V 2016 incorporates core features first developed for and refined on Azure, among the world's biggest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, availability, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration strategy, educate your IT administration and technical support staff, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers the highest possible business benefit.

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    Progent's Microsoft certified consultants can assist your company to pilot Windows 7 to confirm application and driver compatibility and to check its speed and stability working in your environment. Progent's consultants can also show you how to evaluate the likely strategic benefits of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can assist you to plan and implement a non-disruptive deployment of Microsoft Windows 7 from a previous version of Windows.

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    Progent's Solaris platform support services provide small and mid-size businesses and developers help with administering and maintaining Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of experience provides you with an easy one-stop source to show you how to build and maintain a secure and robust mixed-platform network and communications solution that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Hyper-V 2016 utilizes key technologies first developed for and refined on Azure, one of the world's largest public clouds. This dramatically enhances the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to support your critical workloads, design an efficient network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade strategy, train your IT management and support personnel, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

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    Progent can help you in any and all facets of your upgrade to Exchange 2016 such as designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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