Immediate Online Troubleshooting for Birmingham United Kingdom IT Networks
Urgent Remote Technical Support for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve the majority of network issues quickly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid situations where quick solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your system without violating network security.

Progent's proven technical support database system stores detailed records describing the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to each customer by every Progent consultant. This database of anomalies and repairs is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Online support offered by Progent to companies in Birmingham United Kingdom include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of veteran information technology professionals offers your customers in Birmingham United Kingdom quick assistance from a reliable support group with years of background offering telephone-based help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's policy is to resolve rather than merely record technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Birmingham United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible trouble spots before they cause crashes, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of platforms.
How Your Birmingham Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Birmingham United Kingdom, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help whenever your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Birmingham office has a local freelance consultant or employs a full time IT staff that can handle common network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Birmingham United Kingdom
Progent's online help, remote repair, network security consulting, and network administration services offer businesses in Birmingham United Kingdom unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN calling. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support services to assist you to manage and troubleshoot your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to plan and carry out a smooth Skype for Business upgrade.

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    Progent’s Microsoft certified consultants provide small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and internal sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through experienced design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can assist your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.

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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for protecting the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server consultants can help you design, cost-justify, pilot, install, configure and manage the Standard or Enterprise edition of ISA Server on your network.

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    Progent's UNIX platform support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you a convenient single source to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Slackware.

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    Progent’s Microsoft-certified experts can provide organizations of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for efficiently coordinating people, groups and information. SharePoint provides a central location for your employees or clients to connect to, organize, distribute and manipulate useful information, documents, and applications and to communicate with other people. SharePoint enables quicker and more intelligent decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the information they’ve created in a manner that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can assist your organization to support your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.

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