For small and midsize businesses located in Birmingham United Kingdom, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent exceptional value because they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where fast repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to link to your network remotely without compromising corporate security.
Progent's powerful technical support database application stores comprehensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the details of assistance delivered to each Progent customer by any Progent engineer. This history of trouble tickets and responses is organized as a readily exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to learn additional information about Progent's online support programs, call Progent at
Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive array of products and technologies. This wide range of capability enables Progent's consultants to manage almost any emergency likely to crop up in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to clients in Birmingham include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Progent also can deliver a broad array of online desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to address the special demands of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network consultants provides your computer users in Birmingham United Kingdom immediate assistance from an efficient network service resource with substantial experience offering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to solve and not just annotate network issues.
Progent's Apple Mac professionals can support the imaginative facets of Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Birmingham United Kingdom remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they grow into crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |