For small and midsize businesses in Birmingham United Kingdom, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues quickly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs somehow end up as big invoices. Progent's penchant for solving problems quickly translates into your company saving money.
Progent's Remote Support Tools
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's network without violating system security.
Progent's highly evolved customer support database system includes comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have access to the history of all help delivered to every client by every engineer. This history of anomalies and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts can determine the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's online technical support engineers offer credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to small businesses in Birmingham include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates an individual's technical skills at the expert level. CCIEs can deal with the most stubborn issues surrounding network infrastructure planning, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value because their broad expertise permits them to solve even the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are lowering business productivity but are beyond the experience of your local IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your network using the latest remote support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP network security consultants can provide a range of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recover quickly following a serious breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses often request. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Birmingham United Kingdom Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are well suited for small businesses who lack the budget to create an in-house Call Center but who require quick access to an effective Help Desk with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to address the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Birmingham United Kingdom rapid contact with a large technical support group with substantial experience offering telephone-based support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's target is to solve and not just record network issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers online professional engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. For additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic elements of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Birmingham United Kingdom remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive and automated. By anticipating potential trouble spots before they cause crashes, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State