For small and midsize businesses in Birmingham United Kingdom, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent value due to the fact that they have the practical experience and the advanced technology to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for dealing with problems quickly translates into your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that allow the highest degree of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.
Progent's proprietary technical support database application keeps detailed documentation describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of support delivered to every client by every engineer. This database of issues and solutions is structured as a readily retrievable support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the best resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical support engineers have certified skills in an extensive set of disciplines. This wide range of capability allows Progent's consultants to resolve practically any problem likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To help clients with multi-operating system networks, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to clients in Birmingham include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology including system architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network consultants, and indicates an individual's technical skills at the expert level. Cisco qualified CCIEs can deal with the most complex problems surrounding network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to resolve the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few support organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive immediate assistance for complex network infrastructure issues that are crippling worker productivity but are outside the experience of your local network service providers. Progent's Cisco CCIE consultants can connect to your environment by means of the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support such as Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your business to clean up quickly following a damaging breach. Security services available from Progent include: thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Birmingham United Kingdom Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small organizations who lack the budget to create an internal Call Center but who require fast response from an effective Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or revamping your established one, evaluating or modifying Help Desk application software to address the unique demands of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team during high-demand scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology consultants offers your customers in Birmingham United Kingdom rapid assistance from a reliable technical support resource with extensive background delivering phone support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a solid contributor to company performance, and Progent's policy is to fix instead of just annotate IT problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To learn more about Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative components of Macintosh environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Birmingham United Kingdom online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into crashes, proactive monitoring can avoid disruptive and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a mix of OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State