Urgent Online Help for Birmingham United Kingdom UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Birmingham United Kingdom, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's online support engineers represent exceptional value because they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where fast repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently results in your business spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has refined an array of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for remote technical support and troubleshooting for small company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to link to your network remotely without compromising corporate security.

Progent's powerful technical support database application stores comprehensive documentation describing all service that Progent's customers have received. Progent's team consultants have the benefit of the details of assistance delivered to each Progent customer by any Progent engineer. This history of trouble tickets and responses is organized as a readily exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers possess advanced credentials in an extensive array of products and technologies. This wide range of capability enables Progent's consultants to manage almost any emergency likely to crop up in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical services provided by Progent to clients in Birmingham include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Birmingham United KingdomThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and validates an individual's technical skills at the master level. CCIEs know how to deal with even the most complex issues associated with network infrastructure design, integration, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their depth of experience enables them to resolve the most complex problems quickly. In common cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a CCIE so your company can get urgent support for severe network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your ordinary computer service personnel. Progent's CCIE support experts can connect to your computer system using advanced on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized Windows Expertise
    MS Windows Experts for Birmingham United KingdomProgent's Microsoft-expert remote service engineers can deliver network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Premier System Security Specialists
    CISSP Premier Network Security Consultants for Birmingham United KingdomProgent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex tasks to high-level consultants.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to address the special demands of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network consultants provides your computer users in Birmingham United Kingdom immediate assistance from an efficient network service resource with substantial experience offering telephone-based help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to solve and not just annotate network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To learn more concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the imaginative facets of Mac computing by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or building an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide businesses in Birmingham United Kingdom remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they grow into crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of OS platforms.

How Your Birmingham United Kingdom Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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