Urgent Online Help for Birmingham United Kingdom UNIX or Linux SystemsFor small and midsize businesses in Birmingham United Kingdom, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's online support engineers represent excellent value because they have the practical background and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers direct costs because solutions take up a smaller number of billable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as big invoices. Progent's penchant for handling technical issues efficiently results in your company saving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for small business IT systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's system without violating network security.

Progent's proprietary service database application stores comprehensive records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and fixes is structured as a quickly searchable internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service experts can determine optimal resolutions quickly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's phone-based technical service engineers have certified skills in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to manage virtually any problem that may occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.

To provide assistance to clients with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services available from Progent to small businesses in Birmingham include:

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who don't have the budget to create an internal Help Desk Call Center but who need fast response from a dependable Call Center with professional phone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software to address the special requirements of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources during high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Birmingham United Kingdom immediate access to a large support resource with extensive background delivering phone help and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's goal is to resolve and not just document network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and Office Excel. To read more information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can nurture the imaginative components of Mac computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or building an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Birmingham United Kingdom remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating potential problems before they grow into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.

How Your Birmingham United Kingdom Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and supporting messaging solutions for businesses in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system features protection, service continuity, easy access for off-site and wireless users, time-saving management tools, and seamless integration with telephony. Progent offers expertise and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also assist small or medium companies to migrate to MS Exchange 2016 or MS Exchange 2013.

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    If you are developing Linux-based applications on a network that includes Windows-based processors, desktops, and office productivity products, Progent can provide full-service network support outsourcing that frees you to focus on your field of high-value expertise while avoiding the continual hassle of maintaining your company information system. By using smart server monitoring and by providing remote and on-site support when your company needs it, Progent offers an economical alternative for managing an information system that provides high availability, protection, and performance. Progent's UNIX/Linux developer support offerings include full-service it outsourcing, virtual infrastructure, online and on-site support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center outsourcing.

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    Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and secure communications environment that supports a BYOD computing model with instant messaging, real-time presence, web conferencing with app sharing, as well as IP-based and PSTN telephony across a wide range of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and network integrators can assist you to assess the advantages of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your IT team and users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Microsoft 365 apps including Outlook and PowerPoint.

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    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit simple problems to fester.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or validating business continuity solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent customers who lack sufficient internal resources to assemble proper test environments, the lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.

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    Progent's Cisco-certified Wi-Fi integration experts can help organizations to configure, administer, and debug Cisco Small Business 100/300/500 Wireless APs.

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    Progent's UNIX platform support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient single consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian-GNU and Mandrake.

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    Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progent's security professionals can run thorough penetration checks without the awareness of your company's in-house IT resources. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion detection alerts and event history analysis are properly set up and actively observed. Progent can implement ongoing autonomous penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and dangerous IT product defaults can be combined by hackers into the multi-front attacks common to modern variants of ransomware.

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    Microsoft Windows Server 2008 is an important step forward in making IT networks more secure and available, simpler to virtualize and administer, higher performing, and able to provide an improved environment for web publishing. Progent can assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by providing certified consulting, technical support, training, staffing, monitoring, and security engineering expertise.

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    Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have specific mailboxes hosted at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on time and within budget.

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