For small and midsize businesses located in Birmingham United Kingdom, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and repair for small company information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's online support team to access your network remotely without breaching network security.
Progent's advanced customer support database system stores extensive records for the support that Progent's clients have received. Progent's authorized engineers have access to the history of all help delivered to every Progent customer by every consultant. This archive of problems and solutions is structured as an easily searchable support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support professionals have advanced credentials in an extensive array of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any problem likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to customers in Birmingham include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology such as system architecture, messaging systems, system and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a person's network technology knowledge at the master level. CCIEs know how to handle the most difficult problems occurring in network design, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value because their deep experience allows them to fix even the most difficult problems quickly. In many instances, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive urgent help for serious network infrastructure problems that are impacting business productivity but are not within the experience of your regular IT maintenance providers. Progent's CCIE engineers can interface to your computer system using the latest on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Windows Support
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recover quickly following a serious breach. Security solutions available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often need. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Birmingham United Kingdom Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your business, or providing occasional phone support personnel to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Birmingham United Kingdom fast assistance from an effective technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's intent is to fix instead of simply report network issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Word, and Microsoft Excel. For more information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic elements of Mac computing by delivering remote consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Birmingham United Kingdom online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support multiple OS platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State