Fast Remote Help for Birmingham United Kingdom UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Birmingham United Kingdom, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online support services offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues quickly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs somehow end up as big invoices. Progent's penchant for solving problems quickly translates into your company saving money.

Progent's Remote Support Tools
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's network without violating system security.

Progent's highly evolved customer support database system includes comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have access to the history of all help delivered to every client by every engineer. This history of anomalies and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from manufacturers' internal product engineers so Progent's remote consulting experts can determine the best resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's online technical support engineers offer credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based support services available from Progent to small businesses in Birmingham include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Birmingham United KingdomThe Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates an individual's technical skills at the expert level. CCIEs can deal with the most stubborn issues surrounding network infrastructure planning, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value because their broad expertise permits them to solve even the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate assistance for complex network problems that are lowering business productivity but are beyond the experience of your local IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your network using the latest remote support tools to perform efficient, safe, and affordable analysis and remediation. Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Birmingham United KingdomProgent's Microsoft-expert remote support engineers offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full range of online PC desktop services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Premier System Security Consultants for Birmingham United KingdomProgent's certified CISM and CISSP network security consultants can provide a range of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recover quickly following a serious breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses often request. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are well suited for small businesses who lack the budget to create an in-house Call Center but who require quick access to an effective Help Desk with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to address the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of experienced network professionals gives your clients in Birmingham United Kingdom rapid contact with a large technical support group with substantial experience offering telephone-based support and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's target is to solve and not just record network issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online professional engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. For additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the artistic elements of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or building an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Birmingham United Kingdom remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive and automated. By anticipating potential trouble spots before they cause crashes, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.

How Your Birmingham United Kingdom Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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    With Catalyst switches for small and mid-size businesses, Cisco enables companies to realize all the benefits of bringing intelligent services to their networks. Cisco's switching technology makes it possible to enable features to make your network infrastructure sufficiently robust to accommodate time-critical requirements, scalable to facilitate growth, safe enough to guard restricted data, and designed for differentiating and controlling all traffic to streamline system operations. Progent's CCIE certified consultants can show you how to select and integrate Cisco switches that make sense for your business. In addition, Progent's CISM and CISSP certified security specialists can help you develop a strategic security plan and configure Cisco switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.

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    Progent's support experts in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows systems into cohesive environments with resource sharing and workgroup support. Enabling productive cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to offer expert assistance to businesses that depend on these platforms to maintain their strategic advantage. Progent's consultants can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Progent can help you design, configure, manage, and repair a viable Wi-Fi network architecture, select sensible hardware and software, and integrate access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you build a complete wireless system security strategy that is well integrated with the security plan for your overall business network.

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    Progentís Microsoft-certified consultants offer small and midsize businesses IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a central location for your employees or customers to access, organize, share and interact with useful data, documents, and applications and to communicate with one another. It enables faster and more intelligent decisions, more effective access across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and without a business network. Windows SharePoint Services join employees, customers, teams and projects with the knowledge theyíve created in a way that makes data easy to locate, download and re-use.

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    Progent's certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent can assist your company to design, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits you to create a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss resulting from user miscues, computer glitches, ill-intentioned users, and malware assaults such as ransomware.

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    Progent can help you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified experts can provide a range of consulting services to help organizations of all sizes to install, administer, and support IT systems that incorporate desktops, laptops, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create test labs to evaluate Windows 8.1 and plan and manage Windows 8.1 migration projects following proven methodologies.

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    Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large bills for fast solutions so you will not be tempted to allow minor problems to fester.

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    Lync Server 2013 PSTN Gateway Services

    Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) calling. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified unified communications consultants offer online and on-premises support services to assist you to maintain and repair your existing Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business migration.

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    24 Hour MOM 2007 Computer Engineer

    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco certified IT support experts. With Progent's economically priced IT support programs, mid-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small company networks world-class reliability, security and performance.

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    Progent's Citrix-certified experts can assist you to design, deploy, manage, and support a virtualized Windows application delivery system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to manage and maintain an off-site datacenter that offers high availability, enhanced protection, and rapid disaster recovery.

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    Progent's experienced ransomware recovery experts can assist your business to restore an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    Progent can help you to support Microsoft System Center 2007 Configuration Manager to streamline operations, enhance security, and boost productivity by making sure that operating systems and applications are always current, tracking product licenses, and monitoring usage patterns so you can make smart buying decisions. Once your organization is ready to update your SCCM 2007 configuration management solution, Progent can assist you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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    Progent's Power BI experts can help you to plan, install, manage, enhance or debug your Power BI solution. Progent's database experts can help you to prep your target data for Power BI reports and dashboards. Progent can help you build and manage an onsite, cloud based, or hybrid network model to run Power BI.

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    Progent can help you in any and all phases of your upgrade to Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent offers the expertise of a veteran specialist with extensive experience configuring, managing, and upgrading telepresence systems from leading vendors including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network management group, your Internet Service Provider, and your telepresence platform supplier to help your company maximize the strategic value of your video conferencing ecosystem.

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    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small organization's servers in an environment that delivers the maximum degree of availability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization platforms that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent's Private Cloud Hosting service provides complete hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is also simple to move to any data center. Progent's Private Cloud Hosting and Management options are built on proven virtualization technologies that enable small companies with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.

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    Progentís wireless consultants can help small businesses design, select, pilot, install and support secure building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a degree of security that matches or exceeds wireline interfaces. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to select and install the wireless connectivity technology that fit best with your company needs.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Cisco-certified Wi-Fi networking experts can provide remote and on-premises consulting and troubleshooting services to assist your organization to plan, configure, administer, optimize, and repair wireless networks that utilize Cisco's Meraki APs. Progent can also help you to plan and implement hybrid networks that integrate on-premises and cloud-hosted resources and that deliver seamless connectivity, advanced protection, unified management, and consistent performance for all your mobile and desktop devices.

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    Progent's expert application designers and programmers can help your company to create enhancements to Microsoft Dynamics GP/Great Plains that address the unique requirement of your organization without losing the benefits of Windows integration. Progent can also offer expertise with a variety of development technologies that can be utilized to create user-interface and data integrations with Microsoft GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Progent's Microsoft certified engineers offers offsite and onsite support services to assist you to manage, maintain, and troubleshoot computers based on Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, disaster recovery, online connectivity, mobile device integration, wireless network design, and 24x7 system monitoring.

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    In performing consulting projects for enterprise customers, Progent uses a structured methodology based on defined milestones so as to achieve financial, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and expert implementation. All facets are recorded to provide a comprehensive description of IT services performed and to help in downstream system support.

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