For small and midsize companies in Birmingham United Kingdom, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced tools to resolve most network issues rapidly. This lowers immediate costs because solutions take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at dealing with problems quickly results in your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which promote the highest level of effectiveness for remote engineering help and repair for small business information networks. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to connect to your company's computer system remotely without breaching network security.
Progent's proprietary customer support database system keeps detailed records describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of services delivered to each Progent client by any consultant. This history of issues and fixes is stored as an easily searchable internal database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online service experts can come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone support in Birmingham United Kingdom or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive set of technologies. This broad range of capability enables Progent's engineers to tackle virtually any crisis likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help customers with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support services provided by Progent to companies in Birmingham include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and migration from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and indicates a person's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges occurring in network planning, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can receive immediate assistance for severe network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your regular IT service providers. Progent's Cisco-qualified CCIE engineers can connect to your environment using sophisticated remote support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP network security consultants offer a range of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to clean up rapidly following a damaging penetration. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Birmingham United Kingdom Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are designed for small organizations who lack the money or time to support an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your current one, selecting or customizing Call Center software to address the particular needs of your business, or adding occasional online staff to reinforce your existing Call Center resources to handle demanding situations such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced network consultants provides your clients in Birmingham United Kingdom fast contact with a large network service group with extensive experience providing telephone-based help and online troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's aim is to fix rather than merely record technical problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers remote advanced consulting support and education in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To read more information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the creative aspect of Macintosh systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's consultants offer help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Birmingham United Kingdom online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your computer maintenance is proactive and automated. By detecting looming problems before they grow into crashes, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a combination of operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State