For small and midsize businesses located in Birmingham United Kingdom, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at handling technical issues quickly results in your company saving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which permit the highest degree of efficiency for remote engineering help and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's system without breaching network security.
Progent's proprietary service database system maintains thorough records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to every client by every Progent consultant. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists can find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Birmingham United Kingdom or to learn more about Progent's online support options, call Progent at
Phone-based Technical Services Available from Progent
Progent's remote technical support experts offer advanced credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's engineers to manage almost any crisis likely to take place in a small company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services Offered by Progent to companies in Birmingham include:
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Progent in addition can deliver a broad array of remote desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to address the unique demands of your business, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy events like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants gives your clients in Birmingham United Kingdom fast communication with a large network service resource with extensive experience offering phone help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to solve rather than just annotate technical problems.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac systems by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Birmingham United Kingdom remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, proactive monitoring can ward off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
|Birmingham||Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
|(205) 882-5100||Birmingham Network Support Services|
|Mobile||202 Government St
Mobile, AL 36602
|(251) 303-8282||Mobile Network Support Services|
|Montgomery||8436 Crossland Loop, Suite 204
Montgomery, AL 36117
|(334) 557-8818||Montgomery Network Support Services|