For small and midsize businesses in Birmingham United Kingdom, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's online support engineers represent excellent value because they have the practical background and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers direct costs because solutions take up a smaller number of billable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as big invoices. Progent's penchant for handling technical issues efficiently results in your company saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for small business IT systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's system without violating network security.
Progent's proprietary service database application stores comprehensive records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to every Progent client by every Progent consultant. This history of problems and fixes is structured as a quickly searchable internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service experts can determine optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to learn more about Progent's online support programs, call Progent at
Online Support Services Available from Progent
Progent's phone-based technical service engineers have certified skills in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to manage virtually any problem that may occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to small businesses in Birmingham include:
Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX including:
Progent in addition can deliver a full range of remote PC desktop support services including Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software to address the special requirements of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources during high-demand scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Birmingham United Kingdom immediate access to a large support resource with extensive background delivering phone help and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's goal is to resolve and not just document network issues.
Progent's Mac experts can nurture the imaginative components of Mac computing by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or building an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Birmingham United Kingdom remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating potential problems before they grow into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a combination of operating systems.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |