Immediate Remote Help for Birmingham United Kingdom UNIX or Linux SystemsFor small and midsize companies located in Birmingham United Kingdom, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers direct costs since service calls take up fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions manage to turn into big bills. Progent's penchant for disposing of technical issues quickly results in your company saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that permit the highest level of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's system remotely without breaching network security.

Progent's proprietary technical support reporting application maintains comprehensive histories describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of support provided to each Progent client by any engineer. This archive of trouble tickets and fixes is organized as a readily searchable internal database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's online consulting specialists can come up with the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Birmingham United Kingdom or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based consulting experts possess certified skills in an extensive array of products and technologies. This breadth of capability enables Progent's engineers to handle almost any problem that may take place in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To support companies with multi-platform environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support services provided by Progent to small businesses in Birmingham include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Birmingham United KingdomThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an excellent value since their broad expertise enables them to find solutions for even the most intractable problems quickly. In many cases, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Few consulting organizations make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can get urgent support for severe network infrastructure problems that are impacting worker productivity but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco CCIE support experts can tie into your environment by means of advanced remote support technology to perform fast, secure, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • Certified Microsoft Windows Expertise
    Windows Support for Birmingham United KingdomProgent's Microsoft-premier remote support professionals can provide computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of remote desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified System Security Consultants for Birmingham United KingdomProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection services to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover quickly following a damaging breach. Security services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies frequently need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the budget to create an internal Help Desk but who need quick access to an effective Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk software to address the unique requirements of your corporation, or adding occasional online staff to reinforce your existing Help Desk Call Center team to deal with demanding situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Birmingham United Kingdom quick contact with an efficient technical support group with years of experience delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company success, and Progent's goal is to solve instead of simply record network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Project, MS Office Word, and Office Excel. For more information on Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can support the imaginative components of Mac environments by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Birmingham United Kingdom online network monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive and automated. By detecting emerging problems before they evolve into crashes, system monitoring can ward off stressful and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of operating systems.

How Your Birmingham United Kingdom Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services

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