For small and midsize companies located in Birmingham United Kingdom, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and proven processes that permit the maximum level of effectiveness for online consulting and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to link to your company's environment without violating network security.
Progent's sophisticated technical support reporting system keeps thorough documentation of the support that Progent's clients have been provided. Progent's staff engineers have access to the records of services delivered to every Progent client by every Progent engineer. This archive of issues and fixes is organized as an easily exploitable support database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal support staff so Progent's online service specialists are able to arrive at the best solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out additional information about Progent's online support programs, call Progent at
Remote Support Services Available from Progent
Progent's phone-based technical service engineers offer certified skills in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any problem that may take place in a small business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help customers with multi-platform environments, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to clients in Birmingham include:
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent in addition offers a broad array of remote desktop support including Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or improving your current organization, selecting or modifying Help Desk application software to handle the particular demands of your company, or providing temporary phone support staff to work with your in-house Help Desk team to handle demanding events like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Birmingham United Kingdom instant contact with an effective technical support resource with years of experience delivering telephone-based help and online repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's aim is to fix and not just document IT issues.
Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by delivering remote help services and training in graphics, audio, and video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Birmingham United Kingdom online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |