UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize businesses located in Birmingham United Kingdom, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at handling technical issues quickly results in your company saving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which permit the highest degree of efficiency for remote engineering help and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's system without breaching network security.

Progent's proprietary service database system maintains thorough records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance provided to every client by every Progent consultant. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority response from manufacturers' in-house product engineers so Progent's online service specialists can find the best resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Birmingham United Kingdom or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical support experts offer advanced credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's engineers to manage almost any crisis likely to take place in a small company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical support services Offered by Progent to companies in Birmingham include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX and Linux consultants can offer emergency remote help for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a consultant's networking skills at the master level. Cisco CCIEs can handle even the most complex problems encountered in network design, installation, management, protection, and repair. CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an excellent value since their depth of expertise permits them to solve even the most complex problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get urgent help for complex network issues that are lowering business productivity but are outside the comfort zone of your regular IT maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of the latest remote troubleshooting tools to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote support engineers offer computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad array of remote desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

• CISSP and ISSAP Certified System Security Professionals
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to recover rapidly following a damaging breach. Security support services available from Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Services
  Progent's Call Center service options for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who require fast response from an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk Call Center software to address the unique demands of your business, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy events like software transitions, major updates, or rolling out new business software.

  Progent's Help Desk staff of seasoned network consultants gives your clients in Birmingham United Kingdom fast communication with a large network service resource with extensive experience offering phone help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a solid enabler of business productivity, and Progent's intent is to solve rather than just annotate technical problems.

• Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting Team provides phone-based advanced consulting support and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To read additional information on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can nurture the creative facets of Apple Mac systems by delivering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Birmingham United Kingdom remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, proactive monitoring can ward off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.