Urgent Remote Support for Birmingham United Kingdom UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Birmingham United Kingdom, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. Unlike many online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and proven processes that permit the maximum level of effectiveness for online consulting and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's online support team to link to your company's environment without violating network security.

Progent's sophisticated technical support reporting system keeps thorough documentation of the support that Progent's clients have been provided. Progent's staff engineers have access to the records of services delivered to every Progent client by every Progent engineer. This archive of issues and fixes is organized as an easily exploitable support database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal support staff so Progent's online service specialists are able to arrive at the best solutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical service engineers offer certified skills in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any problem that may take place in a small business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help customers with multi-platform environments, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online support services provided by Progent to clients in Birmingham include:

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often need. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who don't have the money or time to create an internal Help Desk but who want fast response from an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting support can guide you in building an effective new Call Center or improving your current organization, selecting or modifying Help Desk application software to handle the particular demands of your company, or providing temporary phone support staff to work with your in-house Help Desk team to handle demanding events like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Birmingham United Kingdom instant contact with an effective technical support resource with years of experience delivering telephone-based help and online repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's aim is to fix and not just document IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote advanced engineering support and education in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by delivering remote help services and training in graphics, audio, and video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide companies in Birmingham United Kingdom online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.

How Your Birmingham United Kingdom Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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    Altaro VM Backup from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to design, install, optimize and debug a modern backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.

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    Server growth wreaks havoc on IT budgets and management resources. Server reduction through a virtual architecture offers lower TCO of hardware and faster ROI, more leveraged utilization of physical computers, simplified operations, increased system uptime, and easier management. Typical usage scenarios for virtual servers are hardware consolidation, economical hosts for mission-critical legacy software based on obsolete operating systems, and inexpensive quarantine of software development or pilot testing environments from production systems.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and significant experience with information security design. ISSAP consultants have in-depth understanding of access management systems and methodologies, phone system and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security specialists can assist your company with all aspects of secure network architecture.

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    Progent's ProSight portfolio of managed IT services are intended to provide businesses who have small internal network support teams with affordable help from enterprise-class management tools and technical expertise. Benefits of the ProSight line of managed IT services include predictable IT management costs, automation of common management tasks, ongoing absorption of new technology, smooth migration from legacy systems to up-to-date solutions, close fit between information technology with strategic goals, guidance from seasoned network experts, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Microsoft-certified engineers can provide advanced expertise in deploying, operating and debugging any edition of Microsoft Project Server and can provide a broad variety of cost-effective online consulting services following industry best practices to assist businesses of any size to get all the benefits of this leading project management solution. Services available from Progent include solution planning, installation and upgrades, strategies for secure collaboration among local and offsite users, network infrastructure optimization, and customized online training classes.

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    Remote server management cards give IT managers complete control of a server without the requirement for an on-site visit. Through these server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, deploy, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical support. Progent is familiar with a number of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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    Progent's Microsoft certified engineers can help your company to test Windows 7 to verify application and driver compatibility and to determine its speed and stability working in your environment. Progent's consultants can also show you how to assess the potential strategic advantages of moving to Windows 7. If Microsoft Windows 7 fits your business, Progent can assist your IT organization to design and implement a smooth upgrade to Windows 7 from a an older version of Windows.

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    Our compensation model is based on contribution, so similar to working as an independent contractor, your earnings are directly tied to your generated revenue. Some of our consultants stress quality of life and choose to work at an easy pace, utilizing our flexible schedule to follow individual pursuits like hiking, motorcycle racing, skiing, fishing, travel, or sharing free time with family and acquaintances. Others take advantage of the opportunity to earn major bucks via hard work and long days. Progent completely supports both sides of the spectrum plus any point in between.

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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    Progent provides several essential types of Helpdesk support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your customers convenient access to a reliable support group with extensive experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's concentration is on earning the support Call Center a respected image as a key contributor to business productivity. Progent's target is to resolve rather than merely report problems.

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    Progent can supply small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate sensible IT products to improve business processes so they match better with your corporate goals. Your company can create and implement a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer.

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    Remote management cards offer network managers full control over a server without the need for an on-site visit. Through remote server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a high-availability company network that includes remote management cards and Progent can use these remote management cards to deliver efficient off-site technical support. Progent has experience with a number of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to design, deploy, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of SCDPM or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for fixing especially challenging issues, or comprehensive project management support. Progent's consultants can also help your business to design SCDPM 2012 into a comprehensive disaster recovery plan.

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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced 24x7 remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital devices.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide variety of online support services to help your organization to plan, program, pilot test, install, administer, and troubleshoot business applications powered by any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel applications to the latest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android phones and tablets, and fix compatibility problems between different releases of Office Excel. Progent can provide on-demand support to clients who need a quick solution to a specific problem related to Excel and Progent also offers comprehensive project management services for upgrading or creating mission-critical applications based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to address the special requirements of individuals or teams.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to plan, install, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup technology.

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    Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of network experts based in the Tampa area, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran DRBC planning consultants. Progent can also assist your business to design and execute a move to the Flexential facility with services like designing solution configuration, recommending hardware components, system setup and validation, troubleshooting, streamlining online management, and training your network support team.

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    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to create a next-generation security environment that spans your data center and cloud-based resources and guards any user anywhere with any endpoint device.

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