For small and midsize businesses located in Birmingham United Kingdom, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because solutions take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to many remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and repair for small company information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's online support team to access your network remotely without breaching network security.
Progent's advanced customer support database system stores extensive records for the support that Progent's clients have received. Progent's authorized engineers have access to the history of all help delivered to every Progent customer by every consultant. This archive of problems and solutions is structured as an easily searchable support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Birmingham United Kingdom or to find out more about Progent's phone support options, call Progent at
Online Technical Services Available from Progent
Progent's phone-based support professionals have advanced credentials in an extensive array of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any problem likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to customers in Birmingham include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Progent in addition can deliver a full array of remote desktop support and troubleshooting services including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your business, or providing occasional phone support personnel to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Birmingham United Kingdom fast assistance from an effective technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a major contributor to business efficiency, and Progent's intent is to fix instead of simply report network issues.
Progent's Apple Mac consultants can support the artistic elements of Mac computing by delivering remote consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Birmingham United Kingdom online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support multiple OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |