Immediate Remote Help for Birmingham United Kingdom Information Networks
Urgent Online Technical Support for Birmingham SystemsFor companies in Birmingham United Kingdom, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast fixes manage to turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and field-proven methodologies that ensure the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to communicate with your company's computer system remotely without compromising network security.

Progent's powerful customer support database system stores detailed documentation of all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance provided to each client by every Progent consultant. This archive of trouble tickets and resolutions is organized as an easily exploitable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' internal support staff with the result that Progent's remote service specialists can come up with the best resolutions promptly.

Online support services available from Progent to customers in Birmingham United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT network, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology experts offers your customers in Birmingham United Kingdom fast access to a dependable technical support group with years of experience providing telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's target is to fix instead of merely record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team provides online professional consulting expertise and education in special business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Birmingham United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to fit your business so that your IT support is proactive and automated. By exposing emerging problems before they expand into downtime, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a mix of platforms.
How Your Birmingham Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Birmingham United Kingdom, Progent's phone-based computer support engineers are ready to deliver effective and affordable system help whenever your organization has to have it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Birmingham business deals with a regular independent consultant or employs an in-house organization that know how to handle the majority of network problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Birmingham United Kingdom
Progent's remote technical help services allow your Birmingham company to experience the advantages of on-call, expert IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Birmingham United Kingdom, local network service resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call support specialists offer a convenient, quick, and budget-friendly way to supplement your regular resources and to convey useful information to increase your capability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices often rely on individual freelance consultants. While freelance service people have smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your network expands, system unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get thrown onto an unstable foundation. When a company grows, stability and scalability issues can impede the success of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system architecture that can provide the stable foundation to meet vital business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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