Fast Remote Technical Support for Birmingham United Kingdom Computer Networks
For organizations located in Birmingham United Kingdom, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional value because they possess the practical background and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support reduces immediate expenses since solutions use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and proven processes which permit the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to link to your system without compromising system security.
Progent's sophisticated service database system includes comprehensive records for all service that Progent's clients have received. Progent's authorized engineers have access to the records of services provided to each Progent customer by every Progent consultant. This database of issues and repairs is organized as an easily searchable internal database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up other massive technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.
Remote support offered by Progent to companies in Birmingham United Kingdom include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 integration support services plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges occurring in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to solve problems quickly. In common instances, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network using the latest on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices by offering consulting services such as:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly after a damaging penetration. Security services available from Progent include: in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide array of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Birmingham Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network professionals gives your customers in Birmingham United Kingdom quick contact with a large network service group with substantial experience offering phone support and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's target is to fix rather than simply report IT issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online and in-depth engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Birmingham United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in crashes, proactive monitoring can avoid disruptive and expensive network crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that support multiple OS platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Birmingham United Kingdom, Progent's phone-based computer support specialists can deliver effective and affordable system help the instant your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Birmingham business relies on a regular freelance support technician or maintains an in-house IT staff that can deal with common computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to solve sudden network emergencies or especially complicated integration problems.
Features of Progent's Online Network Support for Birmingham United Kingdom
Progent's phone support, Internet-based repair, system security expertise, and system administration services give offices in Birmingham United Kingdom unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your business world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Birmingham United Kingdom and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and imposes no monthly retainer for services delivered during normal business hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.
- Advanced Remote Access Tools
Secure remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive personal visit. State-of-the-art remote access tools and expert engineers combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High Network Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose workers require instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the forefront of IT service, performing a broad range of IT tasks for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.