Fast and Affordable Online Help for Birmingham United Kingdom IT Networks
For companies located in Birmingham United Kingdom, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly important in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick fixes somehow end up as large invoices. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the highest level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to access your network without compromising system security.
Progent's advanced customer support database application includes extensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to every Progent client by any consultant. This history of anomalies and solutions is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can find optimal solutions promptly.
Remote services offered by Progent to companies in Birmingham United Kingdom include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of technology support services such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and validates an individual's technical knowledge at the master level. CCIEs can deal with even the most challenging issues surrounding network design, integration, administration, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their broad expertise enables them to fix problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced remote troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances by delivering services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recuperate rapidly following a damaging breach. Security services available from Progent include: thorough information security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency online help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced network consultants gives your clients in Birmingham United Kingdom immediate assistance from an efficient network service resource with years of experience delivering telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve and not simply document technical issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides online professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Birmingham United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering potential problems before they expand into network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of operating systems.
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Birmingham United Kingdom, Progent's online network support specialists are ready to deliver professional and affordable IT support the instant your company requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Birmingham company works with a local freelance consultant or maintains an in-house IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or particularly tough integration problems.
Details of Progent's Online Network Support for Birmingham United Kingdom
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Birmingham United Kingdom unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Birmingham United Kingdom and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online support and asks for no monthly subscription fee for support services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that meet the special requirements of your business.
- State of the Art Remote Access Tools
Protected remote connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require a costly onsite service call. Effective online access software and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients require instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, at the forefront of network service, performing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.