Fast Remote Technical Support for Birmingham United Kingdom Computer Networks
Urgent Online Consulting for Birmingham NetworksFor companies in Birmingham United Kingdom, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve the majority of network issues quickly. This reduces direct costs since solutions require minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent's remote service group can interface to your network without compromising system security.

Progent's powerful service reporting system maintains comprehensive histories for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to every Progent client by any consultant. This database of anomalies and solutions is stored as a quickly accessible proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' internal product engineers so Progent's online service experts are able to arrive at the best solutions quickly.

Online technical services offered by Progent to clients in Birmingham United Kingdom include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting utilities designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Shared Service Desk provides a seamless supplement to your in-house support organization. Client interaction with the Help Desk, provision of support, escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your internal network support organization, by Progent, or a mix of the two. You have complete flexibility to extend or shrink your part of IT support work as required. Progent provides startup installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education. For details about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals offers your computer users in Birmingham United Kingdom instant contact with an effective support resource with years of experience providing telephone-based help and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a significant enabler of company performance, and Progent's goal is to fix instead of simply record network issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Birmingham United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into network outages, remote monitoring can head off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of platforms.
How Your Birmingham Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Birmingham United Kingdom, Progent's online computer support engineers are ready to deliver effective and economical IT help the instant your business needs it. More than two decades of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Birmingham business has a local independent consultant or maintains a full time organization that can deal with typical computer issues, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to resolve unexpected system crises or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Birmingham United Kingdom
Progent's remote support services allow your Birmingham company to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Birmingham United Kingdom, nearby computer support resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical problems. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support professionals give you a convenient, quick, and affordable way to supplement your local help and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller organizations often rely on individual freelance consultants. Although freelance service people have smaller internal costs than big consulting firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business expands, network downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your network remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often start with an IT system created on a modest budget. Without a strong framework, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed environments require proper analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies need advice and technical training to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is trying to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Progent's wireless engineers can help small companies design, select, test, install and support protected building-to-building wireless bridges that integrate transparently into your IT network while offering a level of security that equals or exceeds wireline interfaces. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to select and install the wireless link solutions that fit best with your business requirements.

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    • Windows and Solaris Integration Support
    Professionals Solaris with Windows

    If your company runs a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your whole enterprise in a broad range of security areas such as security management practices, security architecture and models, access management systems and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM and CISSP define the basic skills and worldwide standards of knowledge that network security managers are expected to possess. These certification give IT management the confidence that consultants who have earned their CISA or CISM qualification have the background and knowledge to deliver world-class security management and engineering help.
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