Fast Remote Troubleshooting for Birmingham United Kingdom Information Networks
Fast Phone Consulting for Birmingham SystemsFor companies in Birmingham United Kingdom, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to solve most information system problems rapidly. This lowers direct expenses since service calls accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike many online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast fixes manage to turn into major bills. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that allow the maximum level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's computer system remotely without compromising system security.

Progent's powerful customer support database system keeps detailed records of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support delivered to each Progent customer by every consultant. This history of trouble tickets and fixes is organized as an easily accessible proprietary database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.

Remote services provided by Progent to businesses in Birmingham United Kingdom include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files, applications, system images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or revamping your existing one, selecting or enhancing Call Center software products to address the special needs of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center team to handle unusually busy scenarios such as software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced information technology consultants offers your clients in Birmingham United Kingdom fast assistance from an effective network service resource with extensive experience providing telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's aim is to resolve instead of merely document IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based professional consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To read additional information on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Birmingham United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they grow into crashes, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple platforms.
How Your Birmingham Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Birmingham United Kingdom, Progent's online network support engineers can deliver expert and affordable system help the instant your organization needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Birmingham organization relies on a local freelance support technician or employs an in-house organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle unexpected system crises or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Birmingham United Kingdom
Progent's remote support services enable your Birmingham company to enjoy the advantages of immediate, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire added business value by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Birmingham United Kingdom, nearby computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can handle typical network problems. On the other hand, serious problems may spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service people. In these instances, Progent's online service professionals offer an easy, quick, and affordable solution to augment your regular help and to transfer valuable knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. Although freelance consultants have less overhead than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to insure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often begin with an information architecture implemented on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices require advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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