Fast and Affordable Online Help for Birmingham United Kingdom IT Networks
Immediate Phone Technical Support for Birmingham SystemsFor companies located in Birmingham United Kingdom, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly important in environments that rely on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where quick fixes somehow end up as large invoices. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the highest level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to access your network without compromising system security.

Progent's advanced customer support database application includes extensive documentation describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to every Progent client by any consultant. This history of anomalies and solutions is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can find optimal solutions promptly.

Remote services offered by Progent to companies in Birmingham United Kingdom include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced network consultants gives your clients in Birmingham United Kingdom immediate assistance from an efficient network service resource with years of experience delivering telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a key contributor to business productivity, and Progent's target is to resolve and not simply document technical issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides online professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Birmingham United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering potential problems before they expand into network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of operating systems.
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Birmingham United Kingdom, Progent's online network support specialists are ready to deliver professional and affordable IT support the instant your company requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Birmingham company works with a local freelance consultant or maintains an in-house IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or particularly tough integration problems.

Details of Progent's Online Network Support for Birmingham United Kingdom
Progent's online support, remote repair, network security consulting, and system administration services offer companies in Birmingham United Kingdom unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, at the forefront of network service, performing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Progent’s Cisco-Certified network experts provide professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, speed and reliability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent’s Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a broad range of products and technologies and can deliver that expertise online anywhere in the U.S. or in person in select cities throughout the country and anywhere in California. Progent offers remote help for networks powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network engineers for complex connectivity issues, plus the support of CISSP and CISM-qualified security consultants to handle high-level security planning and problem solving. Progent has provided online network support to businesses in all 50 states in the United States.

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    Progent's Cisco CCIE-certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent can help you in all facets of your migration to Exchange Server 2016 including planning HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent can assist businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud networking models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure you avoid the typical errors small organizations make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Microsoft Exchange and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, enabling Mac users to get and transmit email, examine the Exchange global address list, import addresses, synchronize calendars, and invite people to meetings via your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage training.

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    Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2003 migration plan that avoids productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.

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