Fast Online Support for Birmingham United Kingdom Networks
Urgent Remote Support for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls use up minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing avoid scenarios where fast repairs somehow end up as major invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that allow the maximum degree of efficiency for online consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to link to your computer system remotely without breaching corporate security.

Progent's proven service reporting application maintains extensive documentation for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of support provided to each customer by any engineer. This database of issues and fixes is structured as an easily exploitable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up other massive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts can come up with the best resolutions in the least time.

Online technical services offered by Progent to companies in Birmingham United Kingdom include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting services can guide you in building an effective new Help Desk or revamping your current organization, selecting or customizing Help Desk software products to address the special demands of your company, or adding temporary online staff to supplement your in-house Help Desk group during high-demand events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran network consultants offers your clients in Birmingham United Kingdom rapid communication with a dependable technical support group with extensive experience providing phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant contributor to business productivity, and Progent's aim is to fix rather than simply annotate IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Birmingham United Kingdom online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By exposing possible issues before they result in crashes, automated monitoring can head off inconvenient and costly network failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of operating systems.
How Your Birmingham Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Birmingham United Kingdom, Progent's online network support specialists are ready to provide effective and economical system support whenever your company has to have it. More than two decades of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Birmingham organization deals with a regular independent consultant or maintains an in-house organization that can handle the majority of network problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system crises or especially tough integration problems.

Features of Progent's Online Network Services for Birmingham United Kingdom
Progent's online support, Internet-based repair, network security expertise, and network administration services give offices in Birmingham United Kingdom the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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