Immediate Remote Technical Support for Birmingham United Kingdom Computer Networks
Fast Online Consulting for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major bills. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system remotely without breaching network security.

Progent's sophisticated customer support database application includes comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services provided to every Progent client by every Progent engineer. This history of issues and repairs is structured as a quickly searchable internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions quickly.

Online support available from Progent to businesses in Birmingham United Kingdom include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your existing one, identifying or enhancing Call Center application software to address the particular needs of your company, or providing temporary online personnel to work with your existing Help Desk team during high-demand situations like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center team of veteran information technology consultants gives your workers in Birmingham United Kingdom instant assistance from an effective network service resource with substantial experience providing telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a significant driver of business success, and Progent's intent is to fix and not simply track IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Birmingham United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they cause crashes, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on a combination of operating systems.
How Your Birmingham Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Birmingham United Kingdom, Progent's online computer support specialists can provide expert and affordable IT help the instant your business requires it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Birmingham business works with a local freelance consultant or maintains a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Birmingham United Kingdom
Progent's online network troubleshooting services enable your Birmingham company to enjoy the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will derive added strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Birmingham United Kingdom, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals offer an easy, quick, and economical solution to supplement your regular help and to pass on useful information to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller offices often depend on individual freelance consultants. Although independent consultants carry smaller overhead than big support firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to wait for help during an emergency. As your company expands, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly built systems require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and ease future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent is one of the most qualified network support firms for creating e-mail solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get all the advantages of Microsoft Exchange Server 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.

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    To provide cost-effective IT support for small companies, Progent offers full-service computer outsourcing plans that offer small organizations quick access to technical help without forcing you to hire, train, and maintain an expensive in-house computer support team. Progentís IT outsourcing packages offer you an economical way for building a secure and robust environment for your favorite Microsoft Windows business productivity applications including Microsoft Office XP and Office 2003.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer affordable remote or onsite expertise to assist businesses to migrate efficiently to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

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    Server growth wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient utilization of physical computers, simplified operations, increased network availability, and easier management. Common uses for virtual servers are resource consolidation, economical platforms for mission-critical legacy software based on obsolete operating systems, and affordable quarantine of program development or pilot testing systems from on-line systems.

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    Progentís Shared Help Desk service allows your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

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    Progent offers consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.

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    Progent's certified Windows Server 2019 consultants can help your organization to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, resilience, and container support.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services such as system design, configuration, management, remediation, and application development expertise to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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    The Help Desk support delivery model adopted by Progent's Technical Response Center offers small and midsize organizations an efficient alternative to dependence on independent consultants by offering broad technical knowledge accessible to multiple support groups, optional round-the-clock availability of emergency help, fast escalation to top-level experts for solving even the most complex problems, support consistency and reliability, prompt follow through enforced by seasoned IT service administrators, a variety of convenient ways for requesting support tasks, and a high level of process transparency enabled by trouble ticket updates and accessible via a web-based portal.

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    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to help your organization to plan, install, administer, tune, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist you to design and deploy hybrid environments that combine local and cloud-hosted resources and that deliver easy access, enhanced protection, streamlined management, and consistent performance for all your wired and wireless devices.

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    Progent's SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security experts can show you how to incorporate SonicWall security gateways into a complete security plan and design protection into your business practices.

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    The Helpdesk service delivery structure used by Progent's Technical Response Center gives small and midsize organizations an dependable alternative to dependence on independent consultants by offering broad technical knowledge accessible to numerous support teams, optional 24x7 access to emergency assistance, fast escalation to world-class experts for handling the most difficult problems, service consistency and reliability, prompt follow through enforced by seasoned service administrators, a variety of easy-to-use mechanisms for requesting support tasks, and a high level of progress transparency made possible by trouble ticket tracking and available through a web-based portal.

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    Progent can assist your organization to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from a legacy device management platform or help you to modify your existing SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering expertise with related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and broad knowledge in designing and building seamless, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic goals. Progentís IT services can assist you with planning, installing, managing, and troubleshooting Windows Server systems that maximize the productivity of your computer network. Progentís consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to help businesses of all sizes to plan, deploy, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier versions of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing especially challenging issues, or full project management services. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Small companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

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    Progent's CISM-certified security staff can help you secure your Apple Mac environment through expert services such as performing security tests, recovery from virus and worm attacks, configuring firewalls, integrating secure off-site and mobile connectivity, deploying automated programs for protection against viruses, spam, and malware, and developing a comprehensive security plan adapted for the specific objectives of your business network.

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    Remote continuous monitoring, automated alerts, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can get a degree of network stability that was previously limited to large enterprises. Progent can provide several RMM options available as low-cost services created to assist your company to detect and fix a most network problems before they can disrupt productivity.

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    Progent's Microsoft-certified consulting experts can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 offered by Progent include ROI estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management and synchronization, telecommuter access, data and identity security, streamlined deployment and administration, network design, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration consulting support.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

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    System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for critical platforms such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to plan, deploy, administer, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to resolve challenging issues or provide comprehensive project management services to make sure you complete your SCDPM 2016 initiative on time and on budget.

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    Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your project rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Cisco's PIX firewalls have reached end of life and Cisco may no longer support these devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to adopt next generation firewall products available from Cisco. Progent's Cisco-certified experts can help you plan and implement an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.

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