Immediate Remote Technical Support for Birmingham United Kingdom Computer Networks
For companies located in Birmingham United Kingdom, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major bills. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system remotely without breaching network security.
Progent's sophisticated customer support database application includes comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services provided to every Progent client by every Progent engineer. This history of issues and repairs is structured as a quickly searchable internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions quickly.
Online support available from Progent to businesses in Birmingham United Kingdom include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to help your business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most difficult problems surrounding network infrastructure planning, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs offer excellent value because their deep experience enables them to fix problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your environment via the latest remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading selection of networking appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a serious breach. Security solutions available from Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide spectrum of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Birmingham Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your existing one, identifying or enhancing Call Center application software to address the particular needs of your company, or providing temporary online personnel to work with your existing Help Desk team during high-demand situations like software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of veteran information technology consultants gives your workers in Birmingham United Kingdom instant assistance from an effective network service resource with substantial experience providing telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a significant driver of business success, and Progent's intent is to fix and not simply track IT problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Birmingham United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they cause crashes, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on a combination of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Birmingham United Kingdom, Progent's online computer support specialists can provide expert and affordable IT help the instant your business requires it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Birmingham business works with a local freelance consultant or maintains a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Birmingham United Kingdom
Progent's online network troubleshooting services enable your Birmingham company to enjoy the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will derive added strategic value by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your on-site IT resources
For most businesses in Birmingham United Kingdom, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. However, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals offer an easy, quick, and economical solution to supplement your regular help and to pass on useful information to improve your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller offices often depend on individual freelance consultants. Although independent consultants carry smaller overhead than big support firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to wait for help during an emergency. As your company expands, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.
- Create a Solid Foundation for Smooth Expansion
Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a robust framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These badly built systems require proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and ease future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.