Immediate Online Help for Birmingham United Kingdom Information Networks
Immediate Online Consulting for Birmingham SystemsFor organizations in Birmingham United Kingdom, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. This lowers immediate expenses because solutions use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to connect to your environment without breaching system security.

Progent's powerful service reporting application includes comprehensive records of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of services delivered to each client by every consultant. This archive of problems and responses is organized as a quickly accessible proprietary database that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists are able to find the best solutions in the least time.

Remote support services available from Progent to companies in Birmingham United Kingdom include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software to meet the special demands of your business, or providing occasional phone support personnel to supplement your existing Call Center group to deal with demanding scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced information technology experts offers your computer users in Birmingham United Kingdom immediate communication with an efficient technical support group with substantial experience delivering phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's target is to solve rather than just record network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Birmingham United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager to suit your business so that your network support is proactive and automated. By exposing potential problems before they evolve into crashes, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a combination of platforms.
How Your Birmingham Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Birmingham United Kingdom, Progent's phone-based computer support engineers can provide expert and cost-effective system support the instant your business has to have it. Over 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Birmingham office has a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to solve sudden system emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Birmingham United Kingdom
Progent's phone support, remote troubleshooting, system security expertise, and network administration services give offices in Birmingham United Kingdom the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk call center services and system management, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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