Fast and Affordable Remote Troubleshooting for Birmingham United Kingdom IT Networks
For businesses in Birmingham United Kingdom, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven processes which allow the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to link to your company's environment remotely without breaching system security.
Progent's proven service database system maintains comprehensive histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of support provided to every Progent client by every engineer. This archive of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's online consulting experts are able to determine the most efficient resolutions promptly.
Online technical support services provided by Progent to customers in Birmingham United Kingdom include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most challenging challenges surrounding network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using sophisticated remote support technology to perform quick, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points deployment services, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly after a serious penetration. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a broad array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of vital files, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Birmingham Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Birmingham United Kingdom fast contact with an efficient technical support resource with extensive background delivering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a crucial driver of company performance, and Progent's intent is to fix and not simply annotate network problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers online advanced consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Birmingham United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By detecting looming trouble spots before they grow into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Birmingham United Kingdom, Progent's online computer support specialists can provide professional and affordable system help whenever your company requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Birmingham business relies on a local freelance consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Birmingham United Kingdom
Progent's online help, remote repair, network security expertise, and network administration services give companies in Birmingham United Kingdom the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Birmingham United Kingdom and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for online service and imposes no monthly retainer for services provided during normal working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Support and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that match the special requirements of your business.
- State of the Art Online Access Tools
Secure remote access permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive onsite service call. Effective online connectivity tools and expert technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious offices whose workers require immediate access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.