Fast and Affordable Remote Troubleshooting for Birmingham United Kingdom IT Networks
Fast Phone Consulting for Birmingham NetworksFor businesses in Birmingham United Kingdom, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven processes which allow the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to link to your company's environment remotely without breaching system security.

Progent's proven service database system maintains comprehensive histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of support provided to every Progent client by every engineer. This archive of anomalies and solutions is stored as an easily exploitable internal knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Online technical support services provided by Progent to customers in Birmingham United Kingdom include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of vital files, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Birmingham United Kingdom fast contact with an efficient technical support resource with extensive background delivering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a crucial driver of company performance, and Progent's intent is to fix and not simply annotate network problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers online advanced consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Birmingham United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By detecting looming trouble spots before they grow into crashes, system monitoring can avoid stressful and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Birmingham United Kingdom, Progent's online computer support specialists can provide professional and affordable system help whenever your company requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Birmingham business relies on a local freelance consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progent’s Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially challenging integration problems.

Details of Progent's Online Computer Services for Birmingham United Kingdom
Progent's online help, remote repair, network security expertise, and network administration services give companies in Birmingham United Kingdom the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent’s Technical Response Center provides nationwide extended hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide after-hours telephone help and online secure network connection to isolate and resolve network problems rapidly and affordably. The scope of IT expertise available from Progent's team of nationwide support engineers allows Progent to escalate even the most difficult problems to qualified specialists as needed. For critical problems, the TRC endeavors to answer your call for service within one hour.

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    Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive backup for critical workloads like Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to plan, deploy, manage, and troubleshoot an enterprise-wide backup/restore system built around SCDPM 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through challenging issues or deliver comprehensive project management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

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    Progent's Microsoft-certified Intune consultants can assist your organization to understand the business value of utilizing Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can assist your company to define security and compliance policies, set up test systems to evaluate the appropriateness of Intune for your environment, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

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    Progent's Cisco-certified wireless networking consulting experts can help organizations of all sizes to design, implement, administer and repair Cisco Aironet wireless access point solutions to provide the performance, range, capacity, scale, security compliance and manageability required for transparent connectivity between Wi-Fi and wired networks. Progent offers efficient remote and on-premises support for both end-of-life and current 802.11ac Aironet access points and Progent can help you plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.

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    Microsoft Dynamics GP/Great Plains accounting includes analysis and reporting capabilities that allow you to track all business processes, revenues and spending, and sales trends with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support services can help you create reports that let you analyze your business more thoroughly, converting uncooked data into useful business information. Progent is able to improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer specialized business application development and web commerce applications that work seamlessly with Dynamics GP/Great Plains.

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    Widows Server 2012 R2 Hyper-V improves server virtualization in important areas such as multitenancy, flexible infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to deploy and maintain virtual servers to reduce IT costs and enhance availability.

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    For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help you to plan a XenDesktop solution that maximizes the business value of your information system; configure XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; upgrade your older desktop virtualization software to current versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to adhere to best practices to maintain XenDesktop effectively.

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