Immediate Remote Help for Birmingham United Kingdom Networks
Immediate Remote Help for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent offers remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve most network problems rapidly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote support companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.

Progent's proven customer support reporting system includes thorough records for the support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of all help rendered to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a quickly accessible support database that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote service specialists can arrive at the most efficient solutions promptly.

Online technical support services available from Progent to customers in Birmingham United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or adding occasional online staff to supplement your in-house Help Desk resources to deal with high-demand situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts gives your workers in Birmingham United Kingdom immediate assistance from a dependable network service group with years of background offering phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a solid enabler of company efficiency, and Progent's intent is to resolve and not merely annotate network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced engineering support and training in special application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Birmingham United Kingdom remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing emerging issues before they grow into crashes, remote monitoring can ward off inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Birmingham United Kingdom, Progent's phone-based network support specialists are ready to deliver professional and affordable system support the moment your company has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Birmingham company deals with a local freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to solve unexpected system crises or especially complex integration problems.

Details of Progent's Online Network Services for Birmingham United Kingdom
Progent's online support, remote troubleshooting, system security consulting, and system management services offer companies in Birmingham United Kingdom unparalleled leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT knowledge, refined support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network telephony. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications consultants offer remote and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade.

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    Amazon Marketplace Web Service development Expert Development

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, lower their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.

  • Windows Server Hyper-V 2016 Linux Help and Support Top Ranked Hyper-V 2016 Management Integration

  • Top Wireless Site Survey Support Outsourcing
    24x7 Remote Wireless Site Survey Specialist

    Progent's Wi-Fi site survey and predictive modeling assist you to plan, install and troubleshoot a Wi-Fi LAN optimized for your environment, providing your business a WLAN that has the reception, performance, density, Quality of Service, security, and roaming capability your business requires. Wireless site survey services from Progent include remote predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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  • MCSE Expert Certified IT Consulting Windows Server 2016 Multi-domain clusters
    Microsoft Certified Windows Server 2016 Hybrid Integration Specialist

    Progent's certified IT consultants can provide Windows Server 2016 migration consulting to assist organizations of all sizes to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

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