Fast and Affordable Remote Troubleshooting for Birmingham United Kingdom Networks
Urgent Remote Support for Birmingham NetworksFor companies located in Birmingham United Kingdom, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces direct costs because solutions accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which allow the highest degree of effectiveness for remote consulting and repair for IT systems of any size. Progent's remote service group can connect to your environment without violating corporate security.

Progent's advanced customer support reporting system maintains extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the records of assistance provided to every Progent client by every Progent engineer. This database of issues and responses is stored as a quickly exploitable internal database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit fast access to vendors' internal product engineers so Progent's online service specialists can find the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Birmingham United Kingdom include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These can include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT personnel and your assigned Progent technical consultant so that potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting plug-ins created to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk offers a smooth extension of your in-house network support team. Client interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are resolved by your internal support group, by Progent's team, or both. You have complete versatility to expand or shrink your share of support activity as needed. Progent takes care of startup deployment and provisioning of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Shared Call Desk, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk software to meet the particular demands of your business, or adding temporary phone support personnel to reinforce your internal Help Desk team to deal with unusually busy situations like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts provides your customers in Birmingham United Kingdom fast access to a dependable technical support group with extensive experience delivering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business performance, and Progent's intent is to fix and not simply document technical issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Birmingham United Kingdom remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in downtime, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support multiple platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Birmingham United Kingdom, Progent's online computer support engineers are ready to deliver professional and economical system help whenever your company needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Birmingham company relies on a regular independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the experience to solve sudden system crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for Birmingham United Kingdom
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer companies in Birmingham United Kingdom the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's Citrix-certified consultants can assist you to assess the potential strategic value of the available editions of Essentials for Hyper-V, assist you to use Citrix management tools in your Hyper-V environment, and show you how to deploy Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and recoverability of your virtual network while lowering the cost of resources and support and streamlining management tasks.

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    Progent's Microsoft Premier engineers can provide world-class consulting for enterprise-wide deployments of Microsoft Exchange 2007. Progent's experts can help you prepare for multi-location Exchange Server installations or upgrades and can supply local personnel to help large companies with installations of Exchange Server in the or any region covered by Progent's engineers.

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    Progent's CISSP-certified network security experts can assist organizations of any size with any aspect of IT security. Progent can help create cost-effective security systems that protect a small office against advanced malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support onsite, online, and mobile clients accessing IT resources spread over multiple physical sites and various clouds.

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    Our compensation model is based on contribution, so similar to being a freelance contractor, your earnings are entirely tied to your work effort. Certain Progent support staff stress quality of life and choose to work at a more relaxed pace, using our self-determined calendar to pursue personal enthusiasms like mountain biking, car racing, skiing, surfing, travel, or sharing private time with relatives and friends. Others take advantage of the chance to earn major bucks via hard work and long hours. Progent fully encourages either side of the spectrum and any point in between.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, works with the most popular smart phones and tablets, permits single login with Microsoft Azure AD, and tightens security. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to resolve the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.

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    important features of Dynamics GP software include a modular design that lets you buy just the functionality you require, a standards-based foundation built on Microsoft technologies to protect your investment and provide a tightly integrated environment, enhanced reporting capabilities that allow you to track all operations, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to integrate data from virtually any db software or workstation software into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create specialized applications. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP consultants to help you turn the powerful features of Microsoft Dynamics GP accounting into a productive business solution.

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    Widows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to install and manage virtual servers to reduce IT expenses and improve productivity.

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    Progent's computer outsourcing support offerings for small businesses include designing Windows XP, Microsoft .NET Server, and BackOffice environments, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises repair, resolving chronic IT problems, and creating a company-wide security strategy. Progent can help you enhance system availability and performance with zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also offers project management help for major upgrades and can help with needs assessment, product inventory, BOM production, vendor selection, procurement coordination, and complete documentation. Progent's IT outsourcing help also features education for office productivity software such as Office XP.

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    Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any aspect of information system security. Progent can help implement cost-effective security systems that guard a small business against modern threats or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources spread over multiple physical datacenters and various clouds.

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    Progent provides three essential kinds of Help Desk support : Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals offers your clients instant access to a reliable technical group with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to company performance. Progent's target is to resolve rather than simply record problems.

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