Fast and Affordable Online Technical Support for Birmingham United Kingdom Computer Systems
For companies located in Birmingham United Kingdom, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools necessary to resolve the majority of network problems rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick repairs manage to end up as large invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that allow the highest degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to access your company's network remotely without breaching network security.
Progent's sophisticated customer support database system stores detailed histories describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of support provided to each Progent customer by any engineer. This history of problems and resolutions is organized as a readily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can come up with the best solutions promptly.
Online technical services offered by Progent to companies in Birmingham United Kingdom include:
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Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a broad range of technology support services such as Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 11 planning and migration consulting and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most stubborn challenges surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value because their broad experience allows them to find solutions for problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of the latest on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure appliances. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points consulting support, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses to locate and isolate infected servers and endpoints and guard undamaged assets from being penetrated. If your Birmingham system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Birmingham organization to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of IT security specialists have the broad range of skills required to reconstruct all critical facets of a compromised system quickly and with minimal data loss. To find out more, see Progent's ransomware cleanup and business restoration experts.
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CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover quickly following a damaging breach. Security solutions offered by Progent cover thorough data security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
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Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online assistance analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time reporting tools created to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
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Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your customers in Birmingham United Kingdom quick contact with a reliable technical support resource with substantial experience offering phone help and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's aim is to solve and not simply report technical issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers phone-based advanced consulting support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Birmingham United Kingdom online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your business so that your IT support is proactive and automated. By exposing potential issues before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments based on a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Birmingham United Kingdom, Progent's online network support specialists can deliver professional and economical IT help whenever your company has to have it. Over two decades of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Birmingham organization deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to address unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Birmingham United Kingdom
Progent's remote technical help services allow your Birmingham organization to realize the advantages of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being increasingly available, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
For most offices in Birmingham United Kingdom, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, IT crises sometimes spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's online service specialists give you a convenient, fast, and budget-friendly way to augment your local resources and to transfer valuable knowledge to increase your capability to handle future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. While independent service people carry less internal costs than larger support organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your business expands, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system remains available.
- Build a Solid Basis for Smooth Growth
Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These badly designed systems need careful assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle critical business requirements and simplify future growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require guidance and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business growth and improving efficiency. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server platforms with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.