Fast and Affordable Remote Support for Birmingham United Kingdom IT Networks
Immediate Phone Support for Birmingham NetworksFor organizations located in Birmingham United Kingdom, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network issues quickly. This lowers immediate expenses since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many online service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent's online support team can communicate with your company's environment without compromising system security.

Progent's proven technical support database system stores comprehensive documentation for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help delivered to each Progent customer by any Progent engineer. This archive of trouble tickets and resolutions is stored as a readily exploitable proprietary database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from vendors' internal engineering staff so Progent's online service experts are able to find the most efficient solutions promptly.

Online technical services available from Progent to clients in Birmingham United Kingdom include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and fast recovery of critical files, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your in-house network support team. User access to the Help Desk, delivery of support, escalation, ticket generation and tracking, performance metrics, and management of the support database are consistent whether incidents are taken care of by your in-house support staff, by Progent, or both. Your business has complete versatility to expand or shrink your part of support activity as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and training. For more information about ProSight Co-Managed Call Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Birmingham United Kingdom quick assistance from an efficient network service resource with substantial background providing phone support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to business performance, and Progent's target is to fix rather than simply annotate technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Birmingham United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, proactive monitoring can head off stressful and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of platforms.
How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Birmingham United Kingdom, Progent's phone-based computer support specialists can deliver professional and affordable system support the moment your company has to have it. Over two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Birmingham business deals with a local freelance support technician or employs an in-house organization that know how to handle typical computer issues, Progent's Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to fix sudden system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Offices in Birmingham United Kingdom
Progent's remote technical help services allow your Birmingham business to have the benefits of immediate, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most offices in Birmingham United Kingdom, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of technical problems. On the other hand, serious problems might strike when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these situations, Progent's online support experts provide an easy, fast, and economical solution to augment your local help and to pass on useful information to increase your capability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes can get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure that can provide the solid foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices need advice and technical training to negotiate an ever more complicated array of technology options capable of accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the forefront of IT service, executing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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    Progent's Microsoft certified experts provide small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver important applications rapidly and automatically to specified users, reduce product costs and adhere to licensing agreements by understanding usage profiles, improve Windows security by improving your knowledge of weak points and by delivering targeted patches, manage your mobile workforce through industry standards independent of connection or location, and lower operational costs by efficiently utilizing the management functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including software and hardware inventory.

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    Progent's Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy creation of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent's Ekahau-certified Wi-Fi network design consultants can help your business to design, deploy, tune, manage and debug a Wi-Fi network optimized for your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.

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    Cisco offers an extensive array of routers including routers built to provide the protection, bandwidth, and availability required by customers from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to build a solid foundation for your network and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.

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    Progent's Cisco Jabber consultants can provide online or on-premises expertise to help businesses of all sizes to plan, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for the products, technologies and services that go into creating an end-to-end Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a cohesive collaboration solution.

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    In performing consulting tasks for enterprise clients, Progent follows a phased methodology driven by specified milestones in order to meet financial, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All phases are recorded to provide a detailed summary of technical services performed and to help in ongoing system support.

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    Progent's Data Center engineers can help you select high availability data centers that match the particular requirements of your company. Fault tolerant Internet Data Centers are especially appealing to small companies due to of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Trying to build an on-site data center with even a minimum level of fault tolerance is too costly for most small organizations. Progent is ready to show you how to get all the advantages of high availability data centers and fault tolerant colo sites by offering a complete range of consulting and maintenance services.

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