UNIX and Linux Remote Support for

For small and midsize businesses in Birmingham Alabama, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online technical support engineers represent exceptional value because they have the real-world experience and the advanced tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at disposing of problems quickly results in your company conserving money.

Progent's Remote Service Technologies
Over time, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small business information networks. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your environment without breaching corporate security.

Progent's advanced technical support reporting system includes thorough histories of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to every customer by any consultant. This history of trouble tickets and responses is organized as a readily retrievable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Birmingham Alabama or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support engineers offer credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to handle virtually any problem that may crop up in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote services Offered by Progent to customers in Birmingham include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer emergency online assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE certification is the highest recognition for network consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve the most stubborn issues surrounding network design, integration, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent value since their broad expertise enables them to solve even the most difficult problems quickly. In many instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive urgent assistance for complex network problems that are hurting worker efficiency but are not within the experience of your local computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment using advanced on-line support tools to perform quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

• Certified Windows Experts
  Progent's Microsoft-certified remote support engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of platform support services such as Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide range of online PC desktop support services such as Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier Network Security Engineers
  Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile access; protecting your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

• Call Center Services
  Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the resources to create an internal Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your established organization, identifying or modifying Call Center software products to meet the special needs of your company, or providing occasional phone support staff to work with your existing Call Center group to handle high-demand scenarios like software transitions, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Birmingham Alabama rapid access to an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's policy is to solve rather than simply document technical issues.

• Business Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Consulting staff can supply online and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac professionals can promote the imaginative facets of Apple Mac environments by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Birmingham Alabama online network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, automated monitoring can minimize stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks based on a mix of OS platforms.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.