Fast Phone Consulting for Birmingham Alabama UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Birmingham Alabama, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online technical support engineers represent exceptional value because they have the real-world experience and the advanced tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at disposing of problems quickly results in your company conserving money.

Progent's Remote Service Technologies
Over time, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small business information networks. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your environment without breaching corporate security.

Progent's advanced technical support reporting system includes thorough histories of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to every customer by any consultant. This history of trouble tickets and responses is organized as a readily retrievable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Birmingham Alabama or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support engineers offer credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to handle virtually any problem that may crop up in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote services Offered by Progent to customers in Birmingham include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the resources to create an internal Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your established organization, identifying or modifying Call Center software products to meet the special needs of your company, or providing occasional phone support staff to work with your existing Call Center group to handle high-demand scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Birmingham Alabama rapid access to an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's policy is to solve rather than simply document technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can promote the imaginative facets of Apple Mac environments by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Birmingham Alabama online network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, automated monitoring can minimize stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks based on a mix of OS platforms.

How Your Birmingham Alabama Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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    Progent's team of application experts can provide advanced consulting, software development, integration help, and online classes for popular business applications that address vital areas including ERP and MRP, financials, management analytics, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with years of experience providing advanced consulting services remotely, Progent can assist clients anywhere in the U.S. to eliminate the lost productivity and expense related to travel and on-premises activity without sacrificing the high quality of consulting support.

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    Progent's private cloud hosting service allows small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can take advantage of Progent's private cloud to eliminate large capital costs for the purchase, upkeep, and operation of computer hardware and data center facilities while achieving world-class levels of network reliability and physical security.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for key platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs running on Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to design, deploy, administer, and repair an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional guidance to resolve challenging issues or deliver comprehensive project management services to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

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    Progent can deliver a broad array of affordable consulting and support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or remote help for individual machines or notebooks or help your business to plan and implement a large-scale rollout of new or revised OS software and business applications. Progent can also supply engineers and technicians to assist your company to plan for and implement an office relocation or consolidation designed to cause minimal interruption to your business.

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