UNIX and Linux Online Consulting for

For small businesses located in Birmingham Alabama, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support services represent excellent value because they have the real-world background and the sophisticated technology to resolve most information system problems rapidly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where fast solutions somehow turn into major tabs. Progent's skill at solving problems quickly translates into your company spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized tools and proven methodologies that allow the highest level of efficiency for remote consulting and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your system without compromising system security.

Progent's sophisticated service database application maintains detailed documentation for all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by every engineer. This history of anomalies and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional massive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Birmingham Alabama or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's phone-based network support engineers possess certified skills in a comprehensive set of technologies. This broad range of capability allows Progent's consultants to handle virtually any crisis likely to take place in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help companies with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical support services Offered by Progent to clients in Birmingham include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older systems to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer emergency remote assistance for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier accreditation for network consultants, and validates a person's technical skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems occurring in network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. CCIEs offer exceptional value since their depth of expertise permits them to fix the most complex problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so your company can get urgent support for serious network infrastructure problems that are crippling business efficiency but are beyond the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line support tools in order to perform fast, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Certified Windows Support
  Progent's Microsoft-premier remote support professionals can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of remote desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

• CISM and CISSP Certified Network Security Engineers
  Progent's certified CISSP and ISSAP security consultants can provide a variety of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote support services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Call Center Expertise
  Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the resources to build and maintain an in-house Call Center but who require fast response from a dependable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk software to address the particular needs of your company, or adding occasional phone support staff to work with your internal Help Desk group to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.

  Progent's Help Desk Call Center staff of seasoned network experts gives your customers in Birmingham Alabama quick assistance from a reliable technical support resource with extensive background offering phone consulting and online repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's goal is to resolve rather than merely track IT issues.

• Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Experts staff offers online advanced consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Word, and Microsoft Excel. For additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac consultants can support the creative components of Macintosh systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals offer help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or putting together an audio/video production studio.

  Online Network Monitoring Support
  Progent can provide businesses in Birmingham Alabama online computer system monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of platforms.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.