For small companies in Birmingham Alabama, Progent provides support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where quick solutions somehow turn into substantial bills. Progent's skill at handling technical issues efficiently results in your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for online help and repair for small business computer networks. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's computer system without breaching network security.
Progent's proprietary service reporting application keeps thorough histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of support delivered to each client by every consultant. This history of issues and solutions is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to find optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Birmingham Alabama or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's remote support professionals have credentials in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's engineers to resolve virtually any crisis likely to crop up in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to small businesses in Birmingham include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide array of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with the most intractable challenges encountered in network infrastructure design, deployment, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience enables them to fix the most complex problems rapidly. In many instances, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get timely assistance for severe network problems that are crippling worker productivity but are outside the scope of your regular network support personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support including Microsoft Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Birmingham Alabama Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the money or time to assemble and manage an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to handle the special demands of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center group during high-demand scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your customers in Birmingham Alabama immediate access to a dependable network service resource with extensive background offering telephone-based help and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a major contributor to business performance, and Progent's policy is to fix instead of just record technical issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides online professional engineering support and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, Project, MS Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can nurture the creative facets of Mac systems by offering remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Birmingham Alabama online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your network support is proactive rather than reactive. By uncovering looming problems before they evolve into crashes, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State