For small businesses located in Birmingham Alabama, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional value because they have the real-world experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions somehow end up as major tabs. Progent's penchant for handling technical issues efficiently results in your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your company's network remotely without compromising corporate security.
Progent's highly evolved customer support database system includes extensive records for all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services provided to each Progent customer by any consultant. This database of anomalies and repairs is structured as an easily exploitable support knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can find optimal solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Birmingham Alabama or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's online technical service engineers offer credentials in an extensive array of products and technologies. This wide range of IT skills permits Progent's consultants to handle virtually any emergency likely to occur in a small business network. Credentials held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-operating system environments, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to companies in Birmingham include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for complex network infrastructure problems that are impacting business efficiency but are outside the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE engineers can tie into your environment using the latest on-line troubleshooting technology to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support services including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security consultants offer a range of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly after a damaging breach. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Birmingham Alabama Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who lack the money or time to support an internal Help Desk Call Center but who need fast response from an effective Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk software products to meet the particular requirements of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with demanding events such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants offers your customers in Birmingham Alabama quick access to an effective network service resource with substantial experience offering phone consulting and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major contributor to business productivity, and Progent's target is to solve and not simply report technical issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Project, Microsoft Word, and Microsoft Excel. For more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the creative facets of Macintosh computing by offering phone-based help support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Birmingham Alabama online network monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive and automated. By uncovering emerging issues before they result in full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on multiple operating systems.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State