For small companies in Birmingham Alabama, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you actually get. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to end up as major tabs. Progent's skill at handling problems efficiently results in your business saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes that ensure the highest level of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your company's network remotely without breaching corporate security.
Progent's proprietary service database system maintains detailed histories of all support that Progent's customers have been provided. Progent's authorized consultants have access to the history of support rendered to each Progent customer by any consultant. This archive of trouble tickets and repairs is structured as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional massive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to find optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Birmingham Alabama or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service experts offer advanced credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to resolve almost any crisis likely to crop up in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To support companies with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to small businesses in Birmingham include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues surrounding network design, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs provide excellent value since their depth of expertise enables them to fix the most difficult problems quickly. In common instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can get urgent assistance for serious network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary network service personnel. Progent's CCIE consultants can communicate with your environment via state-of-the-art remote support technology to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recover quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Birmingham Alabama Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the money or time to create an in-house Help Desk but who require fast access to a dependable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk Call Center software products to address the special needs of your company, or providing temporary online staff to reinforce your internal Help Desk Call Center resources during unusually busy situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Birmingham Alabama immediate contact with an effective support group with extensive experience delivering phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major enabler of company success, and Progent's target is to fix rather than merely track IT issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. To find out more about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative components of Apple Mac environments by delivering phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Birmingham Alabama remote network monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they expand into full-scale emergencies, system monitoring can head off inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State