UNIX and Linux Remote Consulting for

For small businesses in Birmingham Alabama, Progent offers help for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's online support engineers represent excellent leverage because they have the practical background and the advanced technology to solve most information system problems quickly. This lowers direct expenses since solutions accumulate a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused management.

Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where fast repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently translates into your business spending less cash.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to connect to your system without breaching system security.

Progent's proprietary customer support database system includes extensive histories for all service that Progent's customers have received. Progent's team engineers have the benefit of the history of support rendered to every Progent client by every engineer. This database of issues and solutions is structured as a quickly searchable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Birmingham Alabama or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote consulting experts offer certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to address practically any emergency likely to crop up in a small business information system. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to companies with mixed-operating system environments, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based services available from Progent to clients in Birmingham include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. CCIEs know how to deal with even the most complex problems surrounding network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise enables them to find solutions for the most difficult problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get urgent assistance for complex network infrastructure problems that are hurting business efficiency but are beyond the comfort zone of your local IT support providers. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of sophisticated remote support technology to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.

• Certified Microsoft Windows Support
  Progent's Microsoft-premier online service engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of technology support such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad array of remote PC desktop support services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly following a serious penetration. Security solutions offered by Progent include: thorough security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; building safe architectures for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for small businesses who don't have the budget to assemble and manage an internal Call Center but who require fast response from a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk software to meet the special requirements of your business, or adding occasional online personnel to supplement your existing Help Desk Call Center team to handle high-demand scenarios like software transitions, mass upgrades, or installing brand new business software.

  Progent's Help Desk staff of veteran network experts provides your computer users in Birmingham Alabama instant communication with a dependable support resource with years of experience offering phone help and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's intent is to resolve and not simply annotate network problems.

• Business Applications Services: Training, Programming, and Problem Solving
  Progent's Applications Consulting staff provides remote professional engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To find out more information on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Apple Mac experts can support the creative elements of Apple Mac systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or configuring an audio/video production lab.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Birmingham Alabama remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your network maintenance is proactive and automated. By exposing emerging issues before they expand into crashes, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate multiple platforms.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.