For small and midsize businesses located in Birmingham Alabama, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve most network issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow end up as major bills. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and repair for small and midsize company information systems. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to communicate with your computer system without compromising network security.
Progent's advanced customer support reporting system stores extensive documentation of all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance rendered to each client by every engineer. This archive of anomalies and fixes is organized as a readily searchable internal database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical databases and permit quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can come up with optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Birmingham Alabama or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote technical support professionals have credentials in an extensive array of disciplines. This broad scope of capability enables Progent's engineers to resolve almost any problem likely to occur in a small company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical support services Offered by Progent to customers in Birmingham include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a consultant's network technology knowledge at the expert level. CCIEs can handle the most stubborn challenges associated with network design, integration, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating program updates. Cisco CCIEs offer exceptional value since their depth of expertise permits them to solve the most intractable problems quickly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so you can receive immediate help for severe network infrastructure problems that are crippling worker productivity but are beyond the experience of your local computer maintenance resources. Progent's CCIE engineers can tie into your computer system by means of sophisticated on-line support tools to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment,
Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers can provide a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help you to recuperate rapidly following a serious breach. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Birmingham Alabama Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the budget to create an internal Help Desk but who need quick access to an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or improving your existing organization, evaluating or customizing Call Center software products to address the unique requirements of your company, or providing temporary phone support staff to reinforce your internal Help Desk resources during high-demand scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your customers in Birmingham Alabama instant contact with a reliable support resource with substantial experience offering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a solid contributor to business productivity, and Progent's target is to fix and not merely track IT issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative aspect of Macintosh environments by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Birmingham Alabama remote network and server monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By exposing emerging problems before they grow into crashes, remote monitoring can avoid disruptive and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of operating systems.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State