UNIX and Linux Phone-based Technical Support for
Birmingham Small Office IT Networks
For small companies in Birmingham Alabama, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for dealing with problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to interface to your system without violating system security.
Progent's sophisticated customer support database system includes thorough histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every Progent customer by every Progent engineer. This history of problems and solutions is stored as a readily searchable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham Alabama or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts have advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to address almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to companies in Birmingham include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
- Apple macOS and OS X
- Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most intractable issues associated with network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value since their depth of experience permits them to find solutions for even the most difficult problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get timely help for severe network problems that are crippling business efficiency but are outside the comfort zone of your regular computer support personnel. Progent's CCIE consultants can connect to your computer system via advanced on-line support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
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Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to clean up quickly following a serious breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the resources to assemble and manage an internal Call Center but who require quick access to an efficient Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Help Desk software products to meet the unique demands of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Birmingham Alabama instant communication with a large network service group with years of background delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant contributor to business efficiency, and Progent's aim is to fix rather than simply track IT problems.
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Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Excel. For additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by delivering remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Birmingham Alabama online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, system monitoring can avoid inconvenient and expensive network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a mix of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, call
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
| City | Address | Phone | Link |
| Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
| Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
| Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |
An index of content::
SMS 2003 Upgrade Support and Setup
24-7 Systems Management Server Online Support Services
Progent's certified experts offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution previously called Systems Management Server. Configuration Manager provides a range of new features to SMS Server such as full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progent's certified engineers can help you use SMS 2003 or Configuration Manager economically for automated operating system and application installation, security patch administration, application metering, and software license reconciliation. Progent's engineers can also help you to move smoothly from Microsoft Systems Management Server to System Center Configuration Manager.
Meraki MR53 Access Point Remote Support Services
Meraki AP Management Online Technical Support
Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and troubleshooting services to assist you to plan, install, manage, optimize, and debug Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also help your organization to plan and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, enhanced security, unified management, and consistent operation for all your wired and wireless endpoints.
Remote Support Services Zero Trust Security
Duo Identity Verification Remote Support Services
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
24/7 Catalyst 802.11ax Wireless Integration
CCNP Certified On-site Support Catalyst 802.11ax Wireless
Progent's Cisco-certified Catalyst Wi-Fi 6 WAP consultants offer economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.
Contract Programming Power BI Data Prep
Developer Power BI Gateway
Progent's Power BI consultants can assist your business to design, deploy, maintain, update or debug your Power BI solution. Progent can also help you to organize your target data for Power BI visualizations. Progent can help you implement and manage an onsite, cloud, or hybrid environment for Power BI.
VPN Integration
CCNP Certified Online Help Cisco RADIUS Security
Cisco's network security and remote connection products for small companies offer a comprehensive range of manageable security solutions to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align best with your company objectives.
Largest ProSight Email Spyware Protection Consultants
Email Guard Data Loss Prevention Professionals
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
Cybersecurity Bulletins Security Consultants
Forensics Services Critical Security Threat Bulletins
This page contains current updates on cybersecurity threats, patches, and best practices. Call or email Progent if you need assistance securing your network against the latest IT security threats.
VMware Support and Integration
VMware Cross vCenter NSX Consultancy
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid cloud systems. Progent offers advanced expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.
64-bit Processing Consulting Services
Urgent 64-bit Upgrade Configuration
Progent's Microsoft-premier consultants can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit PC desktop processing, plan an affordable upgrade strategy that minimizes business disruptions, and deliver inexpensive, expert remote support to aid you to configure 64-bit PC desktop software and applications on your existing hardware.
Linux Network Monitoring, Nagios and MRTG Technology Professional
Linux Network Monitoring Computer Consultant
Nagios and MRTG are useful, Open Source monitoring utilities that run with Linux and can be deployed to monitor UNIX/Linux networks, MS Windows systems, or mixed-platform environments where the Linux OS and Windows run side by side. The Nagios monitor lets system managers to track system services such as SMTP, HTTP, SSH, and PING. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network appliances such as servers, routers, and switches. Progent's system integration experts can help you use both these tools to tune and repair your system.
Consulting ransomware removal and data restore
Engineers LockBit ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the progress of an active ransomware attack. Call 800-462-8800
Consultant Services SharePoint Workspace 2010
Online Troubleshooting SharePoint 2010
Progent's Microsoft-certified consultants can provide cost-effective remote support and programming services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document and media management tools, blogs, data warehouses, business analytics, enterprise search engines, Visio-driven workflows, and other tools to promote and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop applications like Office Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from previous versions of SharePoint or move a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.
Exchange 2013 SharePoint integration Support and Help
Microsoft Certified Partner Exchange 2013 Availability Professional
Exchange Server 2013 incorporates major improvements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These improvements favorably impact key facets of IT such as ease of administration, high availability (HA), security, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment strategy, and train your IT staff to manage your Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management for Exchange 2013.
Palo Alto Networks PA-3000 Series Firewalls Protection
Computer Security Palo Alto Networks PA-800 Series Firewalls
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation security environment that extends across your on-premises and cloud resources and protects any user at any location with any device.
Microsoft System Center 2016 Virtual Machine Manager Integration Support
Immediate SCVMM 2016 and vSphere Specialists
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is designed to provide a unified solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from older releases of Virtual Machine Manager, develop workflows for creating and installing VMs and VM hosts, implement high-availability compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you assess the potential advantages of new technologies like Storage Replica and Host Guardian Service. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware vSphere expertise.
Spora ransomware recovery Engineers
ransomware cleanup and recovery Consult
Progent's seasoned ransomware recovery consultants can help your business to restore a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Apple macOS and Windows Information Technology Consulting
Apple iPhone and Windows integration Remote Support Services
Progent's support specialists in Apple OS X and Windows technology can show you how to integrate Mac and Windows systems into seamless environments with full sharing and workgroup support. Enabling efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to offer world class support to companies that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to integrate Apple's iPhones and iPads with your Windows network.
Computer Engineer Exchange 2013 In-Place Hold
After Hours MCSE Expert Certified Exchange 2013 Performance Tuning Network Consulting
Exchange 2013 incorporates significant enhancements to the capabilities of Exchange 2010 and introduces powerful innovations plus a redesigned structure. These improvements affect vital facets of IT including ease of administration, availability, compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and rollout strategy, and educate your IT staff to maintain your Exchange 2013 solution. Progent also offers affordable online consulting and support and management for Exchange 2013.
Small Business WAP150 IT Consulting
Cisco Certified Expert Small Business APs Computer Consulting
Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.
Forefront TMG Security Consultancy
TMG 2010 Firewall Setup
Secure Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting increased efficiency by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server can protect business applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert ISA Server experts can help you design, deploy, configure, and support Internet Security and Acceleration Server on your system so that your company achieves a highly functional and affordable combination of security, convenience, and performance.
ProSight Virtual Hosting Consultants
Consultant Services ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in a solution that delivers the highest degree of dependability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting options are built upon proven virtualization techniques that enable small businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.
Email Image Spam Protection Consultant
24-7 ProSight Email Guard Spam Filtering Services Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Support and Help Branch Offices
Remote Support Branch Office
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to develop a unique ability for supporting branch offices that need network help with the responsiveness common to with small firms but which offers effective client interaction, complete documentation, and adherence to enterprise IT standards. If your corporation has a sales office situated anywhere in California or any area covered by Progent's engineers, Progent can provide a broad array of on-premises and remote network consulting services and network design assistance.
Specialist Lync Server 2013 and SQL Server
Consultant Lync Server 2013 IM
Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN telephony across a broad assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Office and Microsoft 365 apps including Outlook clients and PowerPoint.
Microsoft Chief Information Officer Remote Support Services
Chief Information Officer Online Help
Progent can supply small companies with an IT management expert who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible technology to enhance business processes so they match more closely with your corporate goals. Your company can create and implement a well thought out IT plan without absorbing the cost of a full-time senior IT executive.
Security Contractors WatchGuard Firebox M-Series Firewall
WatchGuard Firebox M370 Firewall Testing
Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.
Specialist Citrix StorageLink
Professionals Citrix StorageLink Gateway
Progent's Citrix consultants can help your organization to assess the business benefits of the various editions of Citrix Essentials for Hyper-V, help you to use Citrix administration utilities in your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials to improve the responsiveness, availability, flexibility, and recoverability of your virtual environment while lowering the cost of equipment and support and simplifying management processes.
Hornetsecurity Altaro VM Backup Replication Integration
Altaro VM Backup Cloud Management Network Consultants
Altaro VM Backup from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises services to help you to design, install, manage and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup technology.
Avaddon ransomware protection and recovery Consulting Services
Maze ransomware protection and recovery Consultant
ProSight Active Security Monitoring (ASM) utilizes next generation behavior machine learning tools by SentinelOne to guard endpoint devices and servers and VMs against known as well as zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Cisco Certified Expert Midsize Office Software Consultant
Cisco and Microsoft Certified Expert Midsized Company Outsourced IT Support
Progent offers technical support for medium size businesses who have 100 to 250 network users. The medium size company or work group has traditionally been an overlooked segment of the market for network support services. The overhead and support delivery models of large third-party support organizations make them too expensive for the ordinary small business or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an IT network whose advanced technology and capability are frequently similar to the information systems of much bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 network monitoring, significantly reduces the IT support expenses of a small-medium business while providing the small organization with enterprise-level service from certified, IT experts with background in a wide array of small business network solutions. If your medium size company or small business is searching for the quality of network help appropriate by a medium size office without budgeting big-company costs, you need Progent.
Windows SharePoint Services Network Consultants
Support SharePoint
Progent's Microsoft-certified consultants offer businesses of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, groups and information. SharePoint Server offers a common spot for your workers or customers to access, manage, distribute and manipulate relevant data, files, and applications and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they've developed in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint environment or upgrade to the latest version of SharePoint.
Remote Support Aironet 3600 Access Point
Top Aironet Wi-Fi Access Point Consultant Services
Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite configuration and debugging services to help you to design, configure, upgrade, optimize, manage and debug Aironet wireless access point deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique office design, building structure, and anticipated network traffic.
Top Ranked SCCM Hybrid Integration Remote Technical Support
Award Winning SCCM Patch Management On-site Support
System Center Configuration Manager automates software provisioning and updating, streamlines security and compliance settings management, keeps track of network resources, guards against company data leakage, performs health monitoring, allows safe self service, and offers a common control mechanism for administering multi-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist you with any aspect of designing, implementing, operating and troubleshooting a SCCM deployment for local, cloud-based, or hybrid networks.
Virtual Service Desk Integration
Service Desk Sharing Consultant Services
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
SCDPM 2012 Reporting Support and Help
SCDPM 2012 and Azure Network Consulting
Progent's Microsoft-certified consultants can provide online or in-person expertise to assist businesses of all sizes to design, deploy, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of SCDPM or from a different backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing particularly challenging problems, or full project management support. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
System Center 2016 Service Manager Technical Support Services
System Center 2016 and Office 365 Integration Support Services
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and repairing SCOM environments and offer organizations of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.
Urgent External Security Inventory Consultant
24-Hour Wireless Security Inventory Consulting Services
Progent has put together two ultra-affordable service bundles designed to allow small businesses to get a professional network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to uncover possible risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional runs a system scan from a secure machine within your company firewall to determine your exposure to internal assaults. The two security inventory packages are configured and executed from a protected remote site.
24-Hour Windows Server 2012R2 Data Deduplication Online Troubleshooting
Support Windows Server 2012 R2 Private Cloud
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support staff, create a corporate-wide security plan, streamline network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Remote Technical Support SCCM Asset Inventory
SCCM Mobile Device Management Network Consultants
Configuration Manager automates software deployment at scale, streamlines compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, enables safe end-user self service, and delivers a single point of control for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist you with any aspect of designing, installing, operating and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.
Case Studies MOM
MOM Example Application
Before Progent's Microsoft Operations Manager solution, system issues were handled reactively, after users were impacted by them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now fix network problems before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before clients are aware that the problems are there. Progent supports MOM 2005 and MOM 2000 to provide small company IT systems enterprise-class reliability, safety and productivity.
CIO On-site Technical Support
Online Consulting CIO
Progent can provide the part-time assistance of a seasoned Chief Information Officer to offer a broad perspective to assist you pick and maintain IT technology to meet your present situation and that can be a solid foundation for your growth. Progent's temporary Chief Information Officer consulting services offer economic leverage to organizations trying to maximize the benefits from their IT investment but who are unable or unwilling to add one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of engineers certified to support all leading operating systems and networking technologies plus a broad range and application software, Progent is in a unique situation to provide objective recommendations as well as expert technical support for developing information solutions that match the special requirements of your business.
IT Consulting Wave 2 Wi-Fi controller
Flex Series Wireless Controller Support and Setup
Cisco's Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the provisioning and management of wireless access points, optimizing wireless throughput by limiting the effect of RF congestion, improving wireless availability with fast auto-failover, and hardening data security by identifying cyber threats and filtering traffic content based on user class and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller technology.
System Center 2016 and Operations Management Suite Support Outsourcing
System Center 2016 Integration
System Center 2016 delivers major improvements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
Top Ranked Dynamics 365 NAV Help and Support
Urgent Dynamics NAV MRP Coder
Progent offers remote and on-premises deployment, upgrade, customization, BI reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Catalyst MPLS Technical Consultant
Catalyst 3850 Switch Support and Help
Progent's Cisco-certified CCIE consultants can help you to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and migrate smoothly from legacy appliances to current devices.
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