For small and midsize businesses in Birmingham Alabama, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional value because they have the real-world experience and the advanced tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at disposing of problems quickly results in your company conserving money.
Progent's Remote Service Technologies
Over time, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small business information networks. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your environment without breaching corporate security.
Progent's advanced technical support reporting system includes thorough histories of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance delivered to every customer by any consultant. This history of trouble tickets and responses is organized as a readily retrievable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Birmingham Alabama or to learn more about Progent's phone support programs, call Progent at
Online Support Services Provided by Progent
Progent's online support engineers offer credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's engineers to handle virtually any problem that may crop up in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support customers with multi-OS networks, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote services Offered by Progent to customers in Birmingham include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Progent in addition offers a wide range of online PC desktop support services such as Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or revamping your established organization, identifying or modifying Call Center software products to meet the special needs of your company, or providing occasional phone support staff to work with your existing Call Center group to handle high-demand scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Birmingham Alabama rapid access to an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's policy is to solve rather than simply document technical issues.
Progent's Mac professionals can promote the imaginative facets of Apple Mac environments by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Birmingham Alabama online network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, automated monitoring can minimize stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks based on a mix of OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |