For small and midsize businesses located in Birmingham Alabama, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage because they have the real-world background and the advanced tools to resolve the majority of network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent situations where quick repairs manage to turn into large tabs. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote help and repair for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to connect to your network remotely without breaching system security.
Progent's highly evolved customer support database application maintains extensive histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of services rendered to each customer by any consultant. This archive of anomalies and fixes is stored as an easily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the best resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Birmingham Alabama or to learn more about Progent's online support options, call Progent at
Online Technical Support Services Available from Progent
Progent's online support professionals have certified skills in a comprehensive array of disciplines. This broad range of capability enables Progent's engineers to address almost any crisis likely to take place in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To help customers with multi-OS networks, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services available from Progent to small businesses in Birmingham include:
Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and indicates a person's technical skills at the expert level. CCIEs can resolve even the most intractable problems occurring in network infrastructure design, integration, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing workarounds or locating program patches. CCIEs are an excellent value because their broad experience enables them to find solutions for even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive timely assistance for complex network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your regular IT service providers. Progent's Cisco-qualified CCIE consultants can communicate with your environment via advanced remote support technology to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Progent's Microsoft-certified online service experts can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and migration consulting,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security support services offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the unique needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center team to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran network consultants gives your clients in Birmingham Alabama rapid communication with an effective technical support resource with years of background providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to resolve and not merely record IT issues.
Progent's Mac consultants can support the artistic aspect of Mac environments by delivering remote consulting support and education in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio or video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Birmingham Alabama remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible problems before they expand into downtime, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
| City | Address | Phone | Link |
| Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
| Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
| Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |