For small and midsize businesses located in Birmingham Alabama, Progent provides technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of network issues quickly. This reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.
Progent's advanced technical support database application keeps detailed histories describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services provided to each Progent customer by any Progent engineer. This history of anomalies and fixes is stored as an easily accessible internal knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts can determine the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Birmingham Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive set of technologies. This broad range of capability permits Progent's engineers to handle almost any crisis that may crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-platform networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support services provided by Progent to clients in Birmingham include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems within UNIX/Linux networks based on popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges occurring in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value because their depth of experience allows them to resolve the most intractable problems quickly. In many cases, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are lowering business productivity but are outside the experience of your regular computer support personnel. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly after a serious penetration. Security solutions available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Birmingham Alabama Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for smaller organizations who lack the resources to create an internal Help Desk but who require quick communication with a dependable Call Center with professional telephone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center software to handle the unique requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk resources to deal with demanding situations like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced information technology professionals offers your workers in Birmingham Alabama instant communication with a dependable technical support group with extensive experience offering telephone-based support and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to fix rather than merely track technical issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative components of Mac computing by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Birmingham Alabama online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your network support is proactive and automated. By detecting emerging trouble spots before they result in crashes, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State