Fast Remote Support for Birmingham Alabama UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Birmingham Alabama, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.

Progent's online support services offer excellent value due to the fact that they are equipped with the practical background and the advanced tools to solve the majority of network problems quickly. This lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs somehow turn into major tabs. Progent's skill at solving technical issues efficiently results in your business saving cash.

Progent's Remote Service Technologies
Over time, Progent has developed a collection of customized technologies and field-proven processes that ensure the highest level of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's powerful service database application stores comprehensive records for all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance rendered to each Progent client by any consultant. This archive of trouble tickets and responses is organized as a readily exploitable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other massive support databases and permit quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Birmingham Alabama or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's phone-based support experts offer credentials in an extensive set of technologies. This breadth of IT skills enables Progent's engineers to manage virtually any problem that may take place in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-OS environments, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services provided by Progent to clients in Birmingham include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Consultants for Birmingham AlabamaThe Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to handle the most intractable issues surrounding network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs provide excellent cost-effectiveness since their depth of expertise permits them to fix even the most intractable problems quickly. In many instances, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so you can receive urgent support for complex network problems that are crippling business productivity but are beyond the scope of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of advanced remote troubleshooting technology in order to provide quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Authorized Windows Experts
    MS Windows Support for Birmingham AlabamaProgent's Microsoft-premier online support professionals can deliver network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop support services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier Network Security Specialists
    CISSP Premier Network Security Professionals for Birmingham AlabamaProgent's certified CISM and CISSP network security engineers can provide a variety of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; building safe techniques for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the money or time to create an internal Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center application software to address the particular needs of your corporation, or providing temporary online personnel to reinforce your internal Help Desk Call Center group to deal with high-demand scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of veteran network consultants offers your workers in Birmingham Alabama instant assistance from an efficient technical support resource with substantial experience providing phone support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's policy is to fix and not merely report IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and MS Office Excel. To find out more about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the artistic elements of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Birmingham Alabama online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By exposing looming issues before they cause downtime, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by multiple operating systems.

How Your Birmingham Alabama Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services

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    Progent's Microsoft-certified Windows Server 2000 experts can provide computer support and IT consulting services for the entire line of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and support services include network planning, installation, documentation, local and off-site technical support, Help Desk outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.

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    Cisco Nexus switches are designed to deliver the speed, scale, resilience, cloud readiness, capacity, data protection and manageability required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting services to assist your IT staff to create an efficient network topology, build pilot systems to validate your switching solution, deploy Nexus switches, create and implement effective policies, perform security vulnerability evaluations, configure proactive monitoring, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the advanced zero-downtime features incorporated into Nexus switches. Progent's consultants can also assist you to migrate non-disruptively from legacy Nexus switches or Catalyst switches to current Nexus switches.

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    Progent's UNIX family support services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient one-stop consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.

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    Remote continuous monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can get a degree of protection that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical service packages designed to assist you to identify and fix a an array of network issues before they can impact your business.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to help you to design, deploy, optimize and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.

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    Progent's certified Windows 2000 Server experts can provide computer help and information technology consulting services for the entire family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, update, and troubleshooting offerings include network planning, installation, documentation, local and off-site support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for intelligently coordinating people, teams and information. Microsoft SharePoint Server offers a common location for your employees or customers to access, organize, share and manipulate relevant data, files, and software and to interact with other people. SharePoint allows quicker and better decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, customers, teams and projects with the knowledge they've developed in a manner that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your current SharePoint solution or upgrade to the current release of SharePoint.

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    Progent provides a variety of IT service bundles for small companies. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem solving abilities of Operations Manager, a next-generation server and system management product that monitors the availability, throughput, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced network service programs, small organizations can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution.

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    Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business goals.

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