For small and midsize businesses located in Birmingham or anywhere in Alabama, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of network issues quickly. This lowers direct costs because solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where quick fixes somehow end up as substantial invoices. Progent's penchant for solving problems efficiently results in your company conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an array of customized technologies and field-tested methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your company's computer system remotely without violating corporate security.
Progent's highly evolved technical support reporting system maintains thorough records of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of support delivered to each Progent client by every Progent consultant. This history of issues and responses is structured as a readily retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting experts are able to determine the best resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online network support experts offer advanced credentials in an extensive array of products and technologies. This broad scope of technical skills permits Progent's engineers to address practically any problem that may take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-platform environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and indicates a person's technical skills at the master level. Cisco CCIEs know how to handle the most complex challenges occurring in network infrastructure design, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your regular computer service providers. Progent's CCIE support experts can connect to your network by means of state-of-the-art remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's popular family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP security consultants can provide a range of security solutions that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Birmingham Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for smaller businesses who don't have the budget to create an in-house Help Desk but who need fast access to an efficient Help Desk with proficient telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Call Center can act as an escalation resource for complex technical challenges, or be ready in overflow circumstances when your regular support engineers are too busy.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk or enhancing your existing one, selecting or customizing Help Desk application software to meet the particular requirements of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Birmingham or anywhere in the state of Alabama quick access to a large technical support group with extensive background providing telephone-based support and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to solve and not merely record IT issues.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Word, and Office Excel. To find out more information on Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio/video or integrating an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By exposing emerging problems before they result in network outages, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.