For small companies in Birmingham Alabama, Progent offers support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional value because they have the practical experience and the sophisticated technology to resolve most network issues quickly. This reduces direct costs because service calls take up a smaller number of billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently results in your business conserving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's remote service group to access your computer system remotely without violating network security.
Progent's powerful service reporting application maintains comprehensive records for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support delivered to each Progent client by any Progent engineer. This database of anomalies and solutions is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Birmingham Alabama or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online support professionals possess certified skills in a comprehensive array of disciplines. This broad scope of capability allows Progent's engineers to tackle practically any emergency that may occur in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to clients in Birmingham include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing problems within UNIX/Linux systems based on popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to fix even the most complex problems rapidly. In common cases, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a CCIE so you can receive timely help for complex network infrastructure issues that are crippling worker efficiency but are outside the experience of your regular computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated on-line support technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up rapidly following a serious breach. Security consulting services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; defending your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online engineering solutions include:
How Your Birmingham Alabama Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk support programs for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are designed for small companies who don't have the resources to assemble and manage an internal Help Desk but who require quick access to an efficient Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can support you in building an effective new Call Center or revamping your current organization, selecting or enhancing Help Desk Call Center application software to address the unique demands of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to handle unusually busy events like software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of experienced information technology professionals provides your customers in Birmingham Alabama quick communication with an effective support resource with substantial experience delivering phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a key contributor to company productivity, and Progent's aim is to resolve instead of just document network issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Office Project, Word, and Excel. To learn more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative facets of Mac systems by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Birmingham Alabama online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By spotting looming issues before they result in crashes, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of operating systems.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State