For small companies located in Birmingham Alabama, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system issues quickly. Efficient support lowers direct expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as major invoices. Progent's penchant for solving technical issues efficiently translates into your business saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which permit the maximum degree of efficiency for remote technical support and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's advanced technical support database application stores comprehensive documentation for the service that Progent's clients have received. Progent's team service personnel have access to the records of services delivered to each customer by any Progent consultant. This archive of anomalies and repairs is organized as a quickly accessible internal database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Birmingham Alabama or to learn additional information about Progent's phone support programs, contact Progent at
Phone-based Support Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to manage virtually any emergency likely to take place in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to clients in Birmingham include:
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems within UNIX/Linux networks based on leading versions of UNIX such as:
Progent also offers a wide range of online PC desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk application software to handle the particular requirements of your company, or adding occasional online personnel to work with your internal Call Center resources to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced network consultants gives your computer users in Birmingham Alabama quick assistance from a dependable support group with extensive background offering telephone-based help and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a major contributor to company success, and Progent's target is to resolve instead of just report network issues.
Progent's Apple Mac professionals can promote the creative aspect of Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Birmingham Alabama online network monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into downtime, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |