For small companies in Birmingham or anywhere in Alabama, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote technical support services represent excellent value because they have the real-world experience and the advanced technology to solve most network problems rapidly. This reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where fast solutions somehow turn into big invoices. Progent's skill at handling problems quickly translates into your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of optimized tools and proven processes that permit the maximum level of efficiency for online help and repair for small company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.
Progent's highly evolved technical support database application includes detailed records of all service that Progent's clients have been provided. Progent's team engineers have access to the details of support rendered to each Progent client by any consultant. This database of anomalies and repairs is structured as a readily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in an extensive array of disciplines. This broad range of IT skills allows Progent's engineers to handle virtually any crisis likely to occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to small businesses in Birmingham and throughout the state of Alabama include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, installation, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to fix even the most complex problems rapidly. In typical cases, less experienced engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can receive urgent assistance for serious network infrastructure issues that are lowering business productivity but are beyond the comfort zone of your ordinary computer service providers. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support tools to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and configuration,
Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly following a serious penetration. Security solutions available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Birmingham Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are designed for small companies who don't have the resources to create an in-house Help Desk but who want quick communication with an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk software to address the unique requirements of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to deal with unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology consultants provides your computer users in Birmingham or anywhere in the state of Alabama quick communication with an effective support resource with substantial background offering telephone-based consulting and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's target is to fix and not just annotate IT problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as CRM, MS Project, Word, and Office Excel. For more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic facets of Apple Mac systems by offering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a variety of OS platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.