For small companies in Birmingham Alabama, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for dealing with problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to interface to your system without violating system security.
Progent's sophisticated customer support database system includes thorough histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every Progent customer by every Progent engineer. This history of problems and solutions is stored as a readily searchable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham Alabama or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts have advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to address almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to companies in Birmingham include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Progent also offers a full array of online desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Help Desk software products to meet the unique demands of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Birmingham Alabama instant communication with a large network service group with years of background delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant contributor to business efficiency, and Progent's aim is to fix rather than simply track IT problems.
Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by delivering remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Birmingham Alabama online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, system monitoring can avoid inconvenient and expensive network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a mix of platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |