For small and midsize companies in Birmingham Alabama, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's online technical support services offer exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions manage to end up as large tabs. Progent's penchant for handling problems quickly translates into your company spending less cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest level of efficiency for online consulting and troubleshooting for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to communicate with your environment remotely without violating corporate security.
Progent's highly evolved service database application maintains extensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services provided to each Progent client by any engineer. This history of problems and responses is structured as a readily exploitable support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Birmingham Alabama or to learn more about Progent's online support programs, call Progent at
Online Support Services Available from Progent
Progent's phone-based consulting engineers offer certified skills in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to handle virtually any problem likely to crop up in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To support businesses with mixed-OS environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services provided by Progent to customers in Birmingham include:
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Progent also can deliver a full range of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
Progent's Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or enhancing your established one, evaluating or enhancing Call Center software products to handle the particular needs of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group during unusually busy events like software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of experienced information technology experts gives your clients in Birmingham Alabama immediate assistance from a reliable network service group with extensive background offering telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major driver of company success, and Progent's policy is to solve rather than simply report IT problems.
Progent's Apple Mac professionals can nurture the creative aspect of Apple Mac systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Birmingham Alabama remote network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your IT support is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |