For small businesses in Birmingham or anywhere in the state of Alabama, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of network problems rapidly. This reduces direct expenses since service calls take up a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at dealing with technical issues quickly results in your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to interface to your system without breaching system security.
Progent's sophisticated technical support reporting system maintains detailed documentation describing all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help delivered to each customer by any engineer. This archive of issues and repairs is organized as a conveniently accessible internal database that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting specialists can find the best solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Birmingham or anywhere in Alabama or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's online support professionals possess credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to manage almost any problem that may crop up in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to small businesses in Birmingham and anywhere in the state of Alabama include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX including:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates an individual's technical skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn challenges surrounding network planning, installation, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to solve even the most intractable problems quickly. In typical instances, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so your company can get timely support for serious network problems that are impacting worker efficiency but are beyond the comfort zone of your regular network support resources. Progent's Cisco CCIE support experts can tie into your environment via sophisticated remote support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server design,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers offer a range of security solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover quickly after a serious breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Birmingham Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are intended for small organizations who lack the resources to support an in-house Call Center but who need quick access to a reliable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or improving your current one, evaluating or modifying Help Desk application software to meet the unique demands of your company, or adding occasional online staff to work with your internal Help Desk group to deal with unusually busy scenarios such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Birmingham or anywhere in the state of Alabama immediate assistance from a large network service resource with substantial background providing phone consulting and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a key driver of business efficiency, and Progent's aim is to resolve and not simply document IT problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional engineering support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative components of Macintosh environments by offering remote help support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio/video or building an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to fit your environment so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they result in network outages, proactive monitoring can minimize stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.