For small and midsize businesses located in Birmingham or anywhere in the state of Alabama, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical background and the advanced technology to resolve most network problems rapidly. Efficient support reduces immediate costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies which allow the highest degree of effectiveness for online technical support and repair for small company information networks. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to link to your company's network without violating network security.
Progent's powerful service database system includes comprehensive histories for all support that Progent's clients have received. Progent's authorized engineers have access to the history of support rendered to each Progent client by any consultant. This archive of trouble tickets and resolutions is structured as an easily exploitable proprietary database that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to other vast technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts are able to find the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to tackle virtually any emergency that may crop up in a small company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with multi-platform environments, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services available from Progent to customers in Birmingham and anywhere in the state of Alabama include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult challenges associated with network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs are an exceptional value because their depth of experience permits them to find solutions for even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent assistance for severe network issues that are hurting worker efficiency but are not within the comfort zone of your local network maintenance group or consultant. Progent's CCIE engineers can interface to your environment by means of state-of-the-art on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can provide network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to clean up quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are well suited for small companies who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast access to an effective Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center software to address the unique needs of your corporation, or adding temporary phone support staff to reinforce your internal Call Center team during high-demand events like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network consultants provides your customers in Birmingham or anywhere in the state of Alabama immediate access to an effective technical support resource with extensive background delivering phone help and online diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a crucial driver of business success, and Progent's policy is to solve instead of just track technical issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Microsoft Word, and Office Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the imaginative facets of Apple Mac environments by providing phone-based help services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in crashes, proactive monitoring can head off disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.