For small and midsize companies located in Birmingham Alabama, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs somehow turn into major tabs. Progent's skill at solving technical issues quickly results in your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has refined an array of optimized technologies and field-proven methodologies which allow the highest level of efficiency for remote consulting and troubleshooting for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to access your network remotely without compromising system security.
Progent's sophisticated customer support database system keeps detailed records describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help delivered to every Progent customer by any Progent engineer. This archive of trouble tickets and repairs is stored as a readily searchable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to determine the best solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Birmingham Alabama or to find out additional information about Progent's online support programs, contact Progent at
Online Support Services Available from Progent
Progent's online network support professionals offer credentials in an extensive set of disciplines. This breadth of IT skills allows Progent's consultants to resolve almost any emergency likely to take place in a small business network. Certifications earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To help customers with mixed-platform networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to customers in Birmingham include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Progent also offers a wide range of remote PC desktop consulting and support services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center software products to handle the unique requirements of your corporation, or adding occasional online personnel to supplement your existing Help Desk resources to deal with high-demand situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of seasoned network experts provides your customers in Birmingham Alabama rapid contact with an efficient network service resource with extensive background offering phone consulting and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's aim is to resolve and not just annotate network issues.
Progent's Mac professionals can nurture the imaginative facets of Mac environments by delivering remote consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Birmingham Alabama online computer system monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By uncovering potential problems before they expand into crashes, remote monitoring can minimize stressful and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a variety of OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |