For small companies in Birmingham Alabama, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for dealing with problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to interface to your system without violating system security.
Progent's sophisticated customer support database system includes thorough histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every Progent customer by every Progent engineer. This history of problems and solutions is stored as a readily searchable support database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham Alabama or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts have advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to address almost any emergency likely to take place in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to companies in Birmingham include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most intractable issues associated with network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional value since their depth of experience permits them to find solutions for even the most difficult problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get timely help for severe network problems that are crippling business efficiency but are outside the comfort zone of your regular computer support personnel. Progent's CCIE consultants can connect to your computer system via advanced on-line support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to clean up quickly following a serious breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Birmingham Alabama Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the resources to assemble and manage an internal Call Center but who require quick access to an efficient Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Help Desk software products to meet the unique demands of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Birmingham Alabama instant communication with a large network service group with years of background delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant contributor to business efficiency, and Progent's aim is to fix rather than simply track IT problems.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Excel. For additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by delivering remote consulting support and training in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Birmingham Alabama online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, system monitoring can avoid inconvenient and expensive network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a mix of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State