Fast Online Consulting for Birmingham Alabama UNIX or Linux SystemsFor small companies located in Birmingham Alabama, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system issues quickly. Efficient support lowers direct expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as major invoices. Progent's penchant for solving technical issues efficiently translates into your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which permit the maximum degree of efficiency for remote technical support and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.

Progent's advanced technical support database application stores comprehensive documentation for the service that Progent's clients have received. Progent's team service personnel have access to the records of services delivered to each customer by any Progent consultant. This archive of anomalies and repairs is organized as a quickly accessible internal database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Birmingham Alabama or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to manage virtually any emergency likely to take place in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help clients with mixed-platform networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote support services available from Progent to clients in Birmingham include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems within UNIX/Linux networks based on leading versions of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Birmingham AlabamaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to resolve the most difficult issues surrounding network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their broad expertise permits them to fix even the most complex problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker productivity but are not within the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated on-line support technology to perform fast, secure, and affordable analysis and repair. Progent's CCIEs offer assistance with all of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Expertise
    MS Windows Expertise for Birmingham AlabamaProgent's Microsoft-certified online support experts can provide network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide range of online PC desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier Network Security Consultants
    CISSP Premier Network Security Engineers for Birmingham AlabamaProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly after a serious breach. Security solutions available from Progent include: comprehensive network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small companies who don't have the resources to build and maintain an in-house Call Center but who need fast response from an efficient Help Desk with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk application software to handle the particular requirements of your company, or adding occasional online personnel to work with your internal Call Center resources to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants gives your computer users in Birmingham Alabama quick assistance from a dependable support group with extensive background offering telephone-based help and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a major contributor to company success, and Progent's target is to resolve instead of just report network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the creative aspect of Mac environments by offering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Services
    Progent offers businesses in Birmingham Alabama online network monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into downtime, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.

How Your Birmingham Alabama Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services




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    Progent offers technical services for medium size businesses with 100 to 250 system users. The medium size company or work group has traditionally been an overlooked segment of the market for network consulting expertise. The cost structures and service delivery models of major outside service firms make them too expensive for the ordinary small company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an information network whose complexity and capability are often comparable to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and 24x7 server monitoring, dramatically reduces the IT maintenance costs of a small-medium business while offering the small organization with big-company service from professional, world-class consultants knowledgeable in a broad range of small business network solutions. If your mid-sized company or small business is looking for levels of IT support needed by a mid-size organization without paying big-company prices, contact Progent.

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    E-Mail Guard from Postini provides constantly upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard anti-spam and virus protection service offering. Progentís expert email protection consultants can show you how to develop an email safety plan that features anti-spam and virus defense products and processes.

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    Progent can help your organization to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.

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    Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop a unique capability for serving branch offices that need network help with the responsiveness associated with with small organizations but which includes professional communications, complete documentation, and compliance with corporate IT standards. If your enterprise has a sales office located anywhere in California or any area served by Progent's consultants, Progent can provide a wide range of on-premises and remote IT consulting services and network design assistance.

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    Small to mid-sized companies can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft Premier IT support experts. With Progent's economically priced network service programs, small and midsize organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small company networks world-class reliability, security, and productivity.

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    Progentís Microsoft-premier engineers can help you to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of migrating to 64-bit processing, design an efficient migration process that reduces business interruptions, and deliver economical, expert remote help to assist your company to configure 64-bit operating systems and application programs on your existing hardware.

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    Progentís Technical Response Center (TRC) provides low-cost national after-hours remote support for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers offer 24x7 telephone support and online direct network access to isolate and repair technical problems rapidly and economically.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to integrate your Fortinet FortiGate firewalls to protect all your digital resources at the enterprise edge, within the data center, at branches, and in the cloud.

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    Cisco has designed an extensive product line of routers that includes appliances built to provide the security, bandwidth, and reliability demanded by customers from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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    Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management strategy based on leading practices promoted by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.

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    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and also have fast access to Progentís Microsoft and Cisco Premier network consulting professionals. With Progent's economically priced IT support packages, small and midsize organizations can choose a simple Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small business information systems enterprise-class reliability, protection, and productivity.

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    Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery strategy in case of an IT system catastrophe. Progent can help you define a complete disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, non-stop network solution that addresses reliability issues covering a wide range of network technologies and processes.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide online and onsite consulting and support services to assist you to plan, configure, manage, tune, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also help you to plan and deploy hybrid networks that combine on-premises and cloud-based services and that deliver easy access, advanced protection, unified management, and dependable operation for all your mobile and desktop devices.

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    Progent's UNIX platform consulting services provide small and mid-size companies and software developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise offers you an easy one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports UNIX and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progent provides small organizations a pair of ultra-affordable network security inventory scanning packages that provide, for a set fee, remotely managed scans of your security profile which are analyzed by expert information security engineers who interpret the results of the remote scan, present objective summaries of your current network security, and offer recommendations for remediation. Progent has developed two complementary network security evaluation packages for external and internal security scanning that are priced to meet the budgetary realities of small businesses while providing enterprise-quality assessments of your network's exposure to attack.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows more control over intranet applications while supporting enhanced productivity by making these resources available to legitimate remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information throughout all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can show you how to plan, install, set up, and maintain Internet Security and Acceleration Server on your network so your business benefits from a smart and economical balance of protection, convenience, and performance.

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, agile network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to install and maintain virtual servers to cut network costs and enhance availability.

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    Progentís Microsoft certified experts provide small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver critical applications rapidly and reliably to specified workers, lower software expense and adhere to licensing agreements by determining usage profiles, enhance Windows protection by improving your awareness of vulnerability and by delivering critical updates, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently utilizing the administrative functions built into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including software and hardware inventory.

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    Even if your business has a minimal computer support group and a limited IT budget, your information network can still have the same high reliability and responsiveness that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT consultants, the latest system management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your mission-critical network applications and hardware operating.

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    Progentís IT outsourcing packages offer affordable network consulting for medium-size companies. Whether it includes designing network infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or developing a web-based business solution, outsourcing your network technical services can smooth out expenses and minimize risks, allowing IT support budgets to grow in a more moderate and manageable manner than is possible by amassing a bulky, all-purpose in-house network support organization. Progentís Outsourcing White Paper and flyers show how Progent can help you build a protected and robust system foundation for your vital Windows-powered business software including Windows 2008, Exchange Server 2007, and Microsoft SQL Server.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent believes that a carefully designed and executed network can be a vital factor for accelerating any firm's success, and we apply this philosophy in our corporate network infrastructure. We have created a fault-tolerant virtual office infrastructure that allows our in-house consultants and authorized contractors to deliver fast and effective support, collaborate closely on challenging projects, and experience career and personal growth by being a member of an exciting company culture of personal drive and independence.

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    Progent has a long background delivering a broad range of online network support and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in providing expert remote network support and has provided IT solutions to organizations in all 50 states. Online support eliminates travel expenses and solves problems faster than on-premises service calls.

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    Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the business case for migrating to SQL Server 2019 and can provide rapid online or onsite access to experts in system planning and integration, application programming, database administration, and cybersecurity.

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    Progent's Microsoft-certified Intune consultants can help you to assess the business case for utilizing Intune for managing your portable devices including notebooks, smartphones, and tablets based on Windows, iOS, and Google Android. Progent can assist your company to configure security policies, plan and deploy test environments to evaluate the appropriateness of Intune for your network, deploy Intune across your enterprise, combine Intune with SCCM for single-console change management, and maintain your Intune solution.

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