Urgent Online Consulting for Birmingham Alabama UNIX or Linux NetworksFor small and midsize businesses located in Birmingham Alabama, Progent provides technical support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of network issues quickly. This reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.

Progent's advanced technical support database application keeps detailed histories describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of services provided to each Progent customer by any Progent engineer. This history of anomalies and fixes is stored as an easily accessible internal knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts can determine the best solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Birmingham Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.

Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in a comprehensive set of technologies. This broad range of capability permits Progent's engineers to handle almost any crisis that may crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with multi-platform networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support services provided by Progent to clients in Birmingham include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems within UNIX/Linux networks based on popular variants of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Engineers for Birmingham AlabamaThe Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges occurring in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value because their depth of experience allows them to resolve the most intractable problems quickly. In many cases, less qualified service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are lowering business productivity but are outside the experience of your regular computer support personnel. Progent's Cisco CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Expertise
    Windows Support for Birmingham AlabamaProgent's Microsoft-premier online support professionals can provide network problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Premier Network Security Consultants for Birmingham AlabamaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly after a serious penetration. Security solutions available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for smaller organizations who lack the resources to create an internal Help Desk but who require quick communication with a dependable Call Center with professional telephone support as well as the available expertise to escalate complex problems to high-level consultants.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center software to handle the unique requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk resources to deal with demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Birmingham Alabama instant communication with a dependable technical support group with extensive experience offering telephone-based support and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to fix rather than merely track technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the creative components of Mac computing by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Birmingham Alabama online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your network support is proactive and automated. By detecting emerging trouble spots before they result in crashes, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple platforms.

How Your Birmingham Alabama Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services

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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

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    Progent can deliver a variety of low-cost remote and onsite consulting services to help you to configure, manage, and troubleshoot workstations and handhelds powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.

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    Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to finish your move rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including planning HA architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Cisco offers a full product line of routers that includes routers designed to deliver the security, performance, and reliability demanded by organizations ranging from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to expand as you support new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.

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    Progent provides a selection of network service packages for small businesses. These information technology outsourcing and network monitoring services are built around the anticipatory problem solving capabilities of System Center Operations Manager 2007, a state-of-the-art server and IT support product that monitors the reliability, throughput, and security of your information system and identifies incipient troubles before they can bring down your system. With Progent's affordably priced network service programs, small companies can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.

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    Windows Active Directory requires significant practical experience to configure optimally across an enterprise. Progentís Microsoft Certified engineers are skilled in planning, integrating, and supporting complex Microsoft Enterprise AD installations. Progentís fields of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in production Active Directory environments, and repair of unsuccessful installations of Active Directory and AD-integrated applications.

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    Progent can assist you in any facet of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook.

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    Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, develop an enterprise-wide security strategy, streamline network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Cisco's Catalyst wireless controllers streamline the administration of wireless LANs by unifying the configuration and control of wireless access points, tuning Wi-Fi performance by reducing the effect of RF congestion, enhancing wireless availability with fast failover, and strengthening data security by detecting cyber threats and filtering network traffic according to user class and locale. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern wireless controller solutions.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security designs for IT networks with many locations, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small business design and deploy a configuration of Microsoft ISA Server 2004 that meets your information security requirements without restricting your productivity.

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    Progent's Cisco-premier CCIE network engineers can assist your company to maintain your current PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to expand with your changing business requirements. Progentís Cisco-Premier network experts support Ciscoís complete family of hardware and software aimed at eliminating data theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you integrate Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

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    Progent offers Microsoft Windows 2003 Cluster Server consulting to help your organization deploy non-stop clustered servers that can provide 100% uptime. Windows cluster servers for non-stop networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By helping you design high availability clustered server environments based on Microsoft Windows Server 2003 Cluster, Progentís Certified Windows professionals make sure that your zero-downtime clustered servers are configured to maximize the business advantage of your IT system.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks.

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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect key IT areas like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT team to manage your Exchange 2013 environment. Progent also offers ongoing remote support and management services for Microsoft Exchange 2013.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most popular office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can support networks that mix Mac with Windows computers with extensive resource sharing, or networks which carefully restrict sharing between Mac and Windows systems.

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    Progent believes that a well architected and implemented network can be a pivotal factor for accelerating a firm's growth, and we follow this philosophy in our own network infrastructure. Progent has created a fault-tolerant virtual office infrastructure that enables our in-house consultants and authorized contractors to offer rapid and efficient support, cooperate easily on complex projects, and experience professional and private growth by being a member of an exciting business ethos of personal drive and freedom.

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