Fast Phone Support for Birmingham Alabama UNIX or Linux SystemsFor small and midsize companies in Birmingham Alabama, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery planning.

Progent's online technical support services offer exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. This lowers direct costs because service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions manage to end up as large tabs. Progent's penchant for handling problems quickly translates into your company spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes which promote the highest level of efficiency for online consulting and troubleshooting for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's online support team to communicate with your environment remotely without violating corporate security.

Progent's highly evolved service database application maintains extensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services provided to each Progent client by any engineer. This history of problems and responses is structured as a readily exploitable support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Birmingham Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based consulting engineers offer certified skills in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to handle virtually any problem likely to crop up in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To support businesses with mixed-OS environments, Progent also offers the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical support services provided by Progent to customers in Birmingham include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux platforms for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Birmingham AlabamaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can handle even the most intractable problems occurring in network infrastructure design, deployment, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional value since their deep experience permits them to fix the most intractable problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Few support organizations make CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive urgent support for serious network issues that are lowering worker productivity but are outside the experience of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest on-line support tools in order to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Certified Windows Support
    MS Windows Expertise for Birmingham AlabamaProgent's Microsoft-premier remote support professionals can provide computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Certified System Security Consultants for Birmingham AlabamaProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recuperate quickly after a serious breach. Security support services available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk service options for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who lack the resources to build and maintain an in-house Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or enhancing your established one, evaluating or enhancing Call Center software products to handle the particular needs of your business, or adding temporary phone support staff to reinforce your existing Help Desk Call Center group during unusually busy events like software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of experienced information technology experts gives your clients in Birmingham Alabama immediate assistance from a reliable network service group with extensive background offering telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major driver of company success, and Progent's policy is to solve rather than simply report IT problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative aspect of Apple Mac systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Birmingham Alabama remote network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your IT support is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.

How Your Birmingham Alabama Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
United States
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
United States
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
United States
(334) 557-8818 Montgomery Network Support Services

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