Fast Online Consulting for Birmingham UNIX or Linux NetworksFor small businesses in Birmingham or anywhere in the state of Alabama, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional leverage because they have the real-world experience and the advanced technology to solve most network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where quick repairs manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco Systems, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's online support team to connect to your company's environment without compromising network security.

Progent's advanced technical support reporting application maintains extensive records for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of services provided to every customer by every engineer. This archive of trouble tickets and responses is stored as an easily exploitable support database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to find the most efficient resolutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If your company has an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's remote support engineers offer advanced credentials in an extensive set of technologies. This breadth of IT skills permits Progent's engineers to tackle virtually any crisis likely to take place in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-operating system environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Remote support Offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide range of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn issues encountered in network infrastructure planning, installation, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco Systems' in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional value since their depth of experience allows them to solve even the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or days with identical tasks that a CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent support for serious network infrastructure issues that are crippling worker efficiency but are not within the comfort zone of your ordinary computer service group or consultant. Progent's Cisco CCIE support experts can tie into your environment using the latest on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified remote service engineers can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Certified Network Security Professionals for Birmingham, AlabamaProgent's qualified CISM and CISSP security consultants offer a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your business to recover quickly following a damaging penetration. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the money or time to build and maintain an internal Help Desk but who want fast communication with a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless addition to your current Helpdesk staff. Progent's Virtual Call Center can act as an escalation alternative to resolve the most difficult computer system problems, or be available in overflow instances when your regular support engineers are too busy.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or improving your existing organization, identifying or modifying Call Center software products to handle the unique demands of your company, or providing temporary phone support staff to work with your internal Help Desk resources during demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Call Center team of experienced information technology professionals provides your computer users in Birmingham or anywhere in the state of Alabama fast contact with a large technical support group with years of experience providing phone support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of company productivity, and Progent's intent is to solve and not just document technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and MS Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative elements of Mac computing by offering remote help services and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, online computer system monitoring support powered by MS System Center Operations Manager 2007, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into crashes, system monitoring can head off stressful and expensive service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or environments based on multiple operating systems.

How Your Birmingham Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or email

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