Immediate Online Technical Support for Birmingham UNIX or Linux SystemsFor small and midsize businesses located in Birmingham or anywhere in the state of Alabama, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced technology to solve most network issues quickly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast fixes manage to turn into large bills. Progent's penchant for solving problems quickly results in your company conserving cash.

Progent's Online Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote help and troubleshooting for small and midsize company IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your computer system remotely without breaching corporate security.

Progent's sophisticated service reporting system maintains thorough documentation for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services provided to every client by any consultant. This database of issues and resolutions is organized as an easily exploitable proprietary database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and formal relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham or anywhere in Alabama or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's remote support experts possess certified skills in a comprehensive array of technologies. This breadth of IT skills allows Progent's engineers to address virtually any crisis that may take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco Systems certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help clients with multi-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP consultants.

Remote services Offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad range of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Consultants for Birmingham, AlabamaThe Cisco CCIE credential is the top recognition for network infrastructure professionals, and validates an individual's networking skills at the master level. Cisco CCIEs can resolve the most stubborn challenges encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco Systems' internal product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to resolve the most complex problems quickly. In common cases, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so your company can receive timely support for severe network issues that are impacting business efficiency but are not within the experience of your regular IT support providers. Progent's Cisco CCIE support experts can interface to your environment by means of advanced remote support technology to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN technology.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified remote support engineers offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 design, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Qualified Network Security Specialists for Birmingham, AlabamaProgent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate quickly following a damaging breach. Security services available from Progent include: thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; securing your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for small organizations who lack the money or time to support an in-house Call Center but who require quick response from an effective Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation resource to resolve the toughest network challenges, or be available in overflow instances when your ordinary resources are swamped.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center application software to handle the unique needs of your company, or providing occasional online personnel to reinforce your in-house Help Desk Call Center group during demanding situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned network professionals gives your workers in Birmingham or anywhere in the state of Alabama instant access to a large technical support resource with years of experience delivering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a significant contributor to company productivity, and Progent's target is to resolve and not simply track network issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To read additional information concerning Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic elements of Macintosh computing by delivering phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or setting up an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring support centered around MS Operations Manager 2007, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or environments that support multiple OS platforms.

How Your Birmingham Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

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