Immediate Phone Support for Birmingham UNIX or Linux SystemsFor small businesses located in Birmingham or anywhere in the state of Alabama, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced technology to resolve most information system problems quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where quick fixes manage to end up as big bills. Progent's penchant for disposing of technical issues quickly results in your company spending less cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's system without breaching network security.

Progent's advanced customer support database application keeps comprehensive documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the history of assistance delivered to each Progent customer by every consultant. This archive of problems and solutions is stored as a readily accessible support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close partnerships with key industry leaders such as Cisco Systems and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service experts are able to find optimal resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone support in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If your company has an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in an extensive array of technologies. This wide range of IT skills allows Progent's consultants to handle virtually any crisis likely to crop up in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-OS networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services Offered by Progent to companies in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide array of information technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems affecting UNIX/Linux systems based on leading versions of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the top recognition for network professionals, and validates a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco System's internal product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to resolve the most difficult problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.

    Few consulting organizations make CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate assistance for complex network infrastructure issues that are hurting business efficiency but are beyond the scope of your local network support providers. Progent's Cisco CCIE engineers can connect to your environment via sophisticated remote troubleshooting tools to provide quick, safe, and affordable analysis and remediation.

    Progent's CCIEs can provide expertise in all of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified online service experts can provide computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support services including Windows Server 2012 R2 migration and deployment support, Windows Server 2008 installation, Microsoft Exchange Server 2013 design and configuration, Exchange Server 2010 maintenance, SharePoint Server 2010 application development, Lync 2010 implementation and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2008 development and SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server 2010 planning, and SBS Server 2011 support.

    Progent also offers a broad array of remote PC desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified System Security Professionals for Birmingham, AlabamaProgent's certified CISM and CISSP network security consultants offer a range of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for small companies who don't have the resources to assemble and manage an internal Call Center but who require fast communication with an effective Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk can act as an escalation resource for complex network problems, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your current one, evaluating or modifying Help Desk software to handle the unique demands of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center group to deal with high-demand situations such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of veteran information technology professionals gives your computer users in Birmingham or anywhere in the state of Alabama rapid contact with a large support group with substantial background delivering telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's target is to fix instead of merely annotate network problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering expertise and training in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like capturing or digitizing audio/video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring services based on Microsoft System Center Operations Manager, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By spotting potential problems before they evolve into crashes, proactive monitoring can ward off inconvenient and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or environments that support a variety of OS platforms.

How Your Birmingham Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or e-mail

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