Urgent Phone Support for Birmingham UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Birmingham or anywhere in the state of Alabama, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's remote support engineers offer excellent value because they have the practical experience and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses since solutions take up a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay just for the services that you receive. Unlike many online support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving technical issues efficiently translates into your company conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of customized tools and proven processes that ensure the maximum degree of efficiency for remote help and troubleshooting for small business IT systems. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to communicate with your network remotely without compromising corporate security.

Progent's sophisticated service reporting system keeps comprehensive records for all support that Progent's clients have received. Progent's staff service personnel have access to the details of services delivered to each Progent customer by every Progent consultant. This history of issues and solutions is organized as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close partnerships with key vendors including Cisco and Microsoft make available other massive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone services in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote consulting professionals possess advanced credentials in an extensive array of disciplines. This broad scope of capability allows Progent's consultants to tackle practically any crisis that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help companies with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support Offered by Progent to clients in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for analyzing anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can handle the most stubborn issues encountered in network planning, installation, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness since their deep expertise permits them to resolve the most intractable problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are crippling business productivity but are not within the scope of your local network maintenance group or consultant. Progent's CCIE engineers can interface to your environment by means of the latest on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus VPN solutions.

  • Certified MS Windows Expertise
    Windows Support for Birmingham, AlabamaProgent's Microsoft-qualified online service professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server application development, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified System Security Experts for Birmingham, AlabamaProgent's qualified CISSP and ISSAP network security engineers offer a variety of security services to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your business to recuperate rapidly after a damaging penetration. Security solutions offered by Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; guarding your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often request. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who don't have the budget to create an in-house Call Center but who want fast communication with an effective Call Center with proficient telephone support plus the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless extension of your existing Call Center organization. Progent's Virtual Help Desk can serve as an escalation resource to resolve complex technical problems, or be ready in those situations when your regular resources are overwhelmed.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or improving your existing one, selecting or customizing Call Center application software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk group to handle demanding scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of veteran information technology experts gives your clients in Birmingham or anywhere in the state of Alabama quick assistance from an efficient network service resource with years of background offering phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a solid contributor to company success, and Progent's goal is to resolve rather than just document technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the artistic elements of Apple Mac computing by delivering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production studio.

    Online Network Monitoring Services
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT support is proactive and automated. By uncovering possible trouble spots before they result in downtime, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.

How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.

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