Urgent Online Consulting for Birmingham UNIX or Linux NetworksFor small businesses in Birmingham or anywhere in Alabama, Progent provides support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct costs since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. In contrast to typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently translates into your company spending less cash.

Progent's Remote Support Tools
Over the years, Progent has developed a collection of customized tools and proven methodologies that promote the highest level of effectiveness for online engineering help and repair for small business IT networks. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to connect to your company's computer system without breaching corporate security.

Progent's advanced technical support database system includes extensive documentation describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance delivered to each Progent customer by any Progent engineer. This history of anomalies and responses is organized as a conveniently searchable internal database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco Systems and Microsoft permit access to other massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting specialists can determine optimal solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote support in Birmingham or anywhere in Alabama or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's online network support experts offer advanced credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's engineers to tackle almost any crisis likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote support services provided by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco CCIE certification is the top recognition for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most intractable problems occurring in network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco Systems' internal engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to resolve the most intractable problems quickly. In common cases, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can get timely support for serious network infrastructure issues that are lowering worker productivity but are beyond the scope of your ordinary network support resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of sophisticated remote support technology in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified remote service experts offer computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad range of remote desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified Network Security Specialists for Birmingham, AlabamaProgent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly after a damaging breach. Security consulting services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; defending your email system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Enterprise Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who lack the budget to create an internal Call Center but who need quick communication with a reliable Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent addition to your current Call Center staff. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest technical problems, or be available in those instances when your regular resources are too busy.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your current organization, selecting or modifying Call Center software to handle the special demands of your corporation, or adding temporary online staff to work with your in-house Call Center resources during high-demand scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Birmingham or anywhere in the state of Alabama rapid contact with a reliable network service group with years of background providing telephone-based support and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a crucial driver of company success, and Progent's goal is to solve and not merely annotate network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft Word, and MS Office Excel. To find out more information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac consultants can nurture the creative aspect of Apple Mac computing by providing remote consulting support and education in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or setting up an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online network and server monitoring services based on Microsoft Operations Manager, enhanced by Progent for your business so your computer support is proactive rather than reactive. By spotting potential problems before they expand into crashes, automated monitoring can head off stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems that incorporate a variety of OS platforms.

How Your Birmingham Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or email information@progent.com.

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