Fast Phone Consulting for Birmingham UNIX or Linux NetworksFor small and midsize businesses in Birmingham or anywhere in the state of Alabama, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and the advanced tools to resolve most network issues rapidly. Efficient support reduces immediate expenses because solutions take up fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many remote support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to turn into large bills. Progent's skill at handling problems efficiently results in your company spending less cash.

Progent's Online Service Technologies
Over the years, Progent has refined a set of customized tools and field-tested processes which ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to interface to your network remotely without breaching corporate security.

Progent's proprietary customer support database application stores comprehensive histories describing all support that Progent's clients have received. Progent's team consultants have the benefit of the records of support delivered to every Progent customer by every Progent consultant. This history of anomalies and fixes is structured as a conveniently retrievable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with important industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online consulting experts can arrive at the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's phone services in Birmingham or anywhere in Alabama or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to handle virtually any emergency likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with multi-operating system networks, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Online technical support services available from Progent to clients in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services address a wide array of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can handle even the most difficult problems surrounding network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to find solutions for even the most difficult problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can get immediate help for serious network issues that are lowering worker efficiency but are not within the experience of your regular network support resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced remote support technology to provide quick, safe, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Windows Experts
    Windows Experts for Birmingham, AlabamaProgent's Microsoft-certified online service experts can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified System Security Professionals for Birmingham, AlabamaProgent's certified CISM and CISSP security engineers offer a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who lack the money or time to assemble and manage an in-house Help Desk but who need fast response from an efficient Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the toughest technical challenges, or be available in those instances when your regular resources are too busy.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Call Center software products to handle the special needs of your corporation, or adding occasional online personnel to reinforce your internal Call Center resources during high-demand events like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned network professionals offers your customers in Birmingham or anywhere in the state of Alabama fast access to a dependable network service group with years of experience delivering phone support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a major enabler of business performance, and Progent's aim is to resolve instead of merely track IT issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Excel. For more about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the imaginative components of Apple Mac environments by delivering phone-based consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring services centered around MS Operations Manager 2007, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By detecting looming issues before they expand into downtime, automated monitoring can ward off inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments based on multiple platforms.

How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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