Immediate Online Consulting for Birmingham UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Birmingham or anywhere in Alabama, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve most information system issues quickly. This reduces immediate costs because solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for handling problems quickly translates into your company spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has developed an array of optimized technologies and proven processes that promote the highest level of effectiveness for online help and repair for small company IT networks. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's system remotely without breaching network security.

Progent's advanced service database system maintains detailed records describing the support that Progent's customers have been provided. Progent's team service personnel have access to the records of all help delivered to each Progent client by every Progent engineer. This archive of anomalies and resolutions is structured as a readily searchable proprietary knowledge base that allows Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote service specialists are able to arrive at optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote support in Birmingham or anywhere in Alabama or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical service experts have credentials in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to tackle virtually any crisis that may occur in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help companies with multi-platform networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Remote support Offered by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a wide array of information technology including network architecture, email systems, system and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Consultants for Birmingham, AlabamaThe Cisco CCIE certification is the premier recognition for networking consultants, and validates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most intractable problems associated with network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco Systems' internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their broad expertise allows them to find solutions for the most intractable problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.

    Few consulting firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so you can receive timely support for severe network issues that are impacting business productivity but are not within the comfort zone of your local computer support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.

    Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Birmingham, AlabamaProgent's Microsoft-certified remote support experts offer computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of platform support services such as Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 installation, Exchange 2013 design and configuration, Microsoft Exchange 2010 support, SharePoint Server development, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server development and SQL Server 2012 migration, Operations Manager monitoring, Project Server planning, and Small Business Server support.

    Progent also can deliver a broad array of online desktop services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified System Security Specialists for Birmingham, AlabamaProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly following a damaging breach. Security support services available from Progent cover thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies frequently need. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can serve as an escalation option for the toughest computer system problems, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk or improving your current organization, identifying or enhancing Help Desk Call Center software products to meet the special needs of your corporation, or adding temporary phone support personnel to work with your existing Help Desk group to handle high-demand situations like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of veteran network professionals offers your customers in Birmingham or anywhere in the state of Alabama rapid contact with a large technical support group with substantial background offering phone consulting and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's focus is to give the Call Center the reputation as a major enabler of business performance, and Progent's goal is to resolve and not merely document IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft business applications including CRM, MS Office Project, MS Office Word, and Office Excel. To read more information about Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac experts can promote the creative components of Macintosh computing by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or building an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring support powered by MS System Center Operations Manager, customized by Progent for your business so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they cause downtime, automated monitoring can minimize inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks powered by a mix of operating systems.

How Your Birmingham Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or e-mail

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