Immediate Phone Technical Support for Birmingham UNIX or Linux NetworksFor small and midsize companies in Birmingham or anywhere in the state of Alabama, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system issues rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where fast solutions somehow end up as major tabs. Progent's penchant for dealing with problems quickly translates into your company conserving money.

Progent's Online Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco Systems, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your company's network remotely without violating corporate security.

Progent's sophisticated customer support database system includes detailed records of the service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each customer by any Progent consultant. This database of issues and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco Systems and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find optimal resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote support in Birmingham or anywhere in Alabama or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service engineers possess credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's consultants to manage almost any emergency likely to take place in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To help companies with multi-OS networks, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online services available from Progent to clients in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services address a broad spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most stubborn issues occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent value because their broad experience permits them to find solutions for even the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes.

    Few consulting firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can get timely help for complex network infrastructure problems that are crippling business efficiency but are outside the experience of your regular network service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated remote support technology to perform efficient, safe, and economical analysis and remediation.

    Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.

  • Authorized Microsoft Windows Support
    Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified remote support engineers can provide network repair and consulting help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and integration support services, Windows Server 2008 installation, Microsoft Exchange 2013 design and configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Microsoft Lync implementation and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server programming and SQL Server 2012 migration, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server 2010 planning, and SBS Server consulting.

    Progent also offers a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Certified System Security Consultants for Birmingham, AlabamaProgent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help you to recuperate quickly after a damaging breach. Security solutions available from Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; securing your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who don't have the money or time to support an internal Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest technical challenges, or be available in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or improving your established one, identifying or customizing Call Center software to handle the particular demands of your corporation, or providing occasional online personnel to supplement your internal Help Desk Call Center team to handle high-demand events like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network experts gives your customers in Birmingham or anywhere in the state of Alabama rapid assistance from a large network service group with years of experience offering phone support and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's policy is to solve rather than merely document IT problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Excel. To read more information concerning Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the artistic components of Mac systems by offering phone-based consulting support and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring services based on MS System Center Operations Manager, enhanced by Progent for your environment so your IT support is proactive and automated. By detecting emerging issues before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or environments based on a variety of operating systems.

How Your Birmingham Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or send email to

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