Fast Remote Help for Birmingham UNIX, Linux, or Sun Solaris NetworksFor small companies in Birmingham or anywhere in Alabama, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems rapidly. Efficient support reduces direct expenses since solutions require a smaller number of billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently results in your business conserving money.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote help and repair for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to access your computer system remotely without compromising network security.

Progent's proprietary service reporting system maintains thorough records of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support provided to every customer by any Progent consultant. This history of problems and fixes is structured as an easily accessible support database that permits Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft make available other extensive technical databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's online technical support experts possess certified skills in a comprehensive array of technologies. This broad range of IT skills permits Progent's engineers to handle practically any problem that may occur in a small company network. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help companies with multi-OS environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services available from Progent to clients in Birmingham and throughout the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a broad array of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems affecting UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can handle the most intractable problems surrounding network infrastructure design, installation, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve even the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive immediate assistance for serious network infrastructure problems that are hurting business efficiency but are beyond the experience of your ordinary computer service resources. Progent's CCIE engineers can connect to your environment using advanced remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.

  • Certified Windows Experts
    MS Windows Support for Birmingham, AlabamaProgent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified Network Security Engineers for Birmingham, AlabamaProgent's certified CISM and CISSP security consultants offer a variety of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recover quickly following a serious penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile access; guarding your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies often request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller organizations who lack the budget to assemble and manage an internal Help Desk but who need fast access to a reliable Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless reinforcement of your existing Helpdesk resources. Progent's Virtual Call Center can act as an escalation resource for the most difficult technical challenges, or be available in those instances when your other resources are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or revamping your established one, identifying or enhancing Call Center software to meet the particular requirements of your company, or providing temporary online personnel to supplement your existing Help Desk resources to deal with demanding events like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants provides your computer users in Birmingham or anywhere in the state of Alabama quick communication with a dependable network service group with substantial experience providing phone support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's aim is to solve and not merely annotate technical problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff provides online advanced engineering support and training in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. For additional information on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the creative facets of Macintosh environments by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio/video or integrating an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring support powered by Microsoft Operations Manager, customized by Progent for your environment so that your computer support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or environments that incorporate a variety of platforms.

How Your Birmingham Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

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