Fast Remote Support for Birmingham UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Birmingham or anywhere in the state of Alabama, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces direct costs because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the services that you receive. Unlike typical online service firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick solutions somehow end up as large invoices. Progent's penchant for solving problems efficiently results in your business conserving money.

Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your environment without compromising corporate security.

Progent's highly evolved technical support reporting system stores detailed documentation of the service that Progent's clients have received. Progent's team service personnel have access to the records of support provided to every customer by any consultant. This database of problems and resolutions is stored as an easily accessible support database that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close partnerships with important vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists can arrive at the most efficient solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote services in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote network support experts have advanced credentials in an extensive array of technologies. This broad scope of technical skills permits Progent's consultants to resolve virtually any crisis that may occur in a small company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help companies with multi-operating system networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to companies in Birmingham and throughout the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a wide array of computer technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the premier recognition for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex issues encountered in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco Systems' internal support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating software updates. CCIEs offer excellent value since their broad expertise allows them to resolve even the most intractable problems quickly. In many instances, less seasoned service providers can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get urgent support for severe network problems that are hurting worker efficiency but are beyond the experience of your local network maintenance group or consultant. Progent's CCIE engineers can communicate with your network via state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical diagnosis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN solutions.

  • Authorized Windows Experts
    Microsoft Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified remote support professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of remote PC desktop support including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Qualified Network Security Professionals for Birmingham, AlabamaProgent's qualified CISM and CISSP security engineers can provide a range of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly after a serious breach. Security services offered by Progent cover in depth network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often need. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for small organizations who lack the resources to build and maintain an internal Help Desk but who require quick access to an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex computer system challenges, or be available in those circumstances when your other resources are swamped.

    Progent's Help Desk consulting services can aid you in building an effective new Help Desk or improving your existing one, evaluating or modifying Help Desk software products to meet the unique demands of your company, or adding temporary phone support staff to work with your in-house Call Center group during unusually busy scenarios such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of experienced network consultants offers your customers in Birmingham or anywhere in the state of Alabama fast contact with a reliable technical support resource with substantial experience offering telephone-based support and remote repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's target is to solve rather than simply report network problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply online advanced engineering expertise and training in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To read additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the imaginative elements of Apple Mac environments by offering remote help support and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring support powered by Microsoft Operations Manager 2007, customized by Progent to fit your business so your computer support is proactive and automated. By spotting possible issues before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or environments based on a combination of OS platforms.

How Your Birmingham Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.















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