Fast Phone Technical Support for Birmingham UNIX or Linux SystemsFor small and midsize businesses located in Birmingham or anywhere in the state of Alabama, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This lowers direct costs because service calls take up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly results in your business conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which promote the highest degree of efficiency for online help and troubleshooting for small business IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco Systems, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's online support team to connect to your company's computer system without compromising corporate security.

Progent's proprietary service database application stores thorough records for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help rendered to each Progent customer by any Progent consultant. This history of issues and fixes is stored as a conveniently exploitable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone support in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based consulting professionals possess advanced credentials in an extensive set of technologies. This broad range of capability allows Progent's engineers to manage practically any problem that may take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to customers with multi-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to customers in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies a consultant's technical skills at the expert level. CCIEs can handle even the most stubborn issues occurring in network planning, integration, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco Systems' in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to fix the most intractable problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.

    Few consulting providers make CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a CCIE so you can receive immediate support for severe network problems that are hurting worker efficiency but are outside the comfort zone of your regular computer support personnel. Progent's CCIE consultants can connect to your computer system by means of sophisticated remote support technology to perform efficient, secure, and affordable analysis and repair.

    Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified remote support professionals can provide computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 migration and integration support, Windows Server 2008 installation, Microsoft Exchange 2013 design and configuration, Microsoft Exchange Server 2010 support, SharePoint Server application development, Lync Server 2010 implementation and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server programming and SQL Server 2014 migration, Systems Center Operations Manager (SCOM) system monitoring, Project Server 2010 planning, and Small Business Server consulting.

    Progent also can deliver a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Experts
    CISSP Certified Network Security Engineers for Birmingham, AlabamaProgent's qualified CISSP and ISSAP network security consultants offer a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly after a damaging breach. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who don't have the budget to create an internal Call Center but who need fast communication with an efficient Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless extension of your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve the toughest network challenges, or be ready in those circumstances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to address the unique demands of your corporation, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center team during unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network professionals gives your workers in Birmingham or anywhere in the state of Alabama immediate communication with an effective network service group with years of background providing telephone-based consulting and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to earn the Call Center perception as a major contributor to business efficiency, and Progent's policy is to fix rather than simply track IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting support and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the artistic components of Macintosh systems by providing phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online computer system monitoring services centered around MS Operations Manager 2007, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they evolve into downtime, system monitoring can minimize stressful and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or networks based on a variety of platforms.

How Your Birmingham Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or e-mail

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