Fast Phone Support for Birmingham UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Birmingham or anywhere in Alabama, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco Systems CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.

Progent's online technical support services represent excellent value because they have the practical experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many remote support companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at disposing of technical issues quickly translates into your company spending less money.

Progent's Remote Support Tools
Over time, Progent has refined an arsenal of customized technologies and proven processes which promote the maximum level of effectiveness for remote technical support and repair for small company IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your system remotely without breaching corporate security.

Progent's highly evolved customer support reporting system maintains thorough records of all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance provided to every Progent client by every consultant. This archive of problems and resolutions is stored as a quickly accessible internal knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with important vendors such as Cisco Systems and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting experts can come up with the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If your company has a critical need for IT help, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's online technical service professionals offer certified skills in a comprehensive array of technologies. This broad range of IT skills permits Progent's consultants to tackle almost any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.

To help businesses with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to companies in Birmingham and throughout the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad spectrum of computer technology such as network architecture, messaging systems, network and process security, UNIX and Windows integration, VMware technologies for server economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco CCIE credential is the highest recognition for networking consultants, and validates an individual's technical skills at the expert level. CCIEs can deal with the most intractable challenges encountered in network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent value since their deep experience allows them to resolve the most complex problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate assistance for serious network infrastructure problems that are hurting business efficiency but are outside the experience of your regular computer service resources. Progent's Cisco CCIE engineers can interface to your computer system using sophisticated on-line support technology in order to perform fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Expertise
    Windows Support for Birmingham, AlabamaProgent's Microsoft-qualified online support professionals can provide computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2012 programming and Microsoft SQL Server 2014 migration, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of online desktop consulting and support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified Network Security Specialists for Birmingham, AlabamaProgent's accredited CISSP and ISSAP security consultants offer a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who don't have the budget to support an internal Call Center but who need quick access to an effective Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex network challenges, or be ready in hectic situations when your regular resources are overwhelmed.

    Progent's Help Desk consulting services can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Call Center application software to handle the special requirements of your company, or providing occasional phone support personnel to work with your existing Help Desk team to handle high-demand events like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your customers in Birmingham or anywhere in the state of Alabama fast assistance from a large technical support resource with substantial background offering telephone-based consulting and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's intent is to resolve rather than simply track technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the creative components of Apple Mac systems by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring services based on MS System Center Operations Manager 2007, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By detecting potential trouble spots before they cause network outages, system monitoring can avoid stressful and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or systems based on a mix of operating systems.

How Your Birmingham Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or e-mail

© 2002-2016 Progent Corporation. All rights reserved.