For small businesses in Birmingham or anywhere in Alabama, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value because they have the practical background and the sophisticated tools to resolve most network issues quickly. This lowers direct costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. Unlike many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as big bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Online Support Technologies
Over time, Progent has developed a set of customized technologies and proven methodologies which permit the highest level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's computer system remotely without breaching network security.
Progent's proprietary customer support reporting system maintains comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to each customer by any Progent consultant. This history of issues and fixes is organized as a conveniently retrievable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service experts are able to find the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers have advanced credentials in an extensive array of disciplines. This breadth of capability permits Progent's consultants to resolve practically any crisis that may crop up in a small business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-platform environments, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services Offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad array of information technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to resolve the most stubborn challenges surrounding network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise allows them to resolve the most intractable problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive immediate support for serious network infrastructure problems that are hurting business productivity but are not within the scope of your regular IT maintenance resources. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art remote support technology in order to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can provide network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's certified CISM and CISSP security consultants offer a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly after a serious breach. Security consulting services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for smaller companies who lack the budget to create an in-house Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource to handle the most difficult computer system challenges, or be available in those situations when your ordinary resources are too busy.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or modifying Help Desk software products to handle the particular demands of your business, or adding occasional online personnel to work with your in-house Help Desk team to handle demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Call Center team of seasoned network professionals offers your computer users in Birmingham or anywhere in the state of Alabama instant assistance from a large network service resource with extensive experience delivering telephone-based support and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's target is to fix rather than merely track IT issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff provides remote advanced engineering support and education in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Word, and MS Office Excel. To read additional information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can promote the creative elements of Mac systems by delivering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Birmingham, or anywhere in the state of Alabama, remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they result in network outages, proactive monitoring can ward off stressful and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate multiple operating systems.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.