Immediate Online Consulting for Birmingham UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Birmingham or anywhere in Alabama, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.

Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs because solutions take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your network remotely without breaching corporate security.

Progent's advanced customer support reporting application maintains comprehensive documentation of the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help provided to each Progent customer by every Progent engineer. This archive of trouble tickets and solutions is organized as an easily searchable internal knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the best solutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote services in Birmingham or anywhere in Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's remote consulting engineers possess credentials in an extensive set of disciplines. This breadth of IT skills enables Progent's consultants to resolve virtually any problem that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help companies with multi-OS environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based services available from Progent to companies in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services address a broad range of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Birmingham, AlabamaThe Cisco CCIE certification is the highest accreditation for network engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs can handle the most difficult challenges occurring in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco Systems' internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value because their deep expertise allows them to fix even the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a CCIE so you can get immediate assistance for severe network issues that are crippling business productivity but are not within the comfort zone of your regular IT support providers. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support technology in order to perform quick, secure, and economical analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified online support professionals can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server application development, Lync Server 2010 implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Certified Network Security Professionals for Birmingham, AlabamaProgent's accredited CISM and CISSP security engineers offer a range of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses often request. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who don't have the budget to build and maintain an internal Call Center but who want fast access to an effective Help Desk with professional telephone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your current Call Center staff. Progent's Virtual Help Desk can act as an escalation option for complex technical challenges, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your established one, identifying or enhancing Help Desk Call Center application software to meet the special demands of your company, or adding occasional online staff to supplement your existing Call Center resources to deal with demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology experts provides your workers in Birmingham or anywhere in the state of Alabama fast assistance from a large support group with substantial background delivering phone consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a key enabler of business success, and Progent's target is to solve and not simply annotate network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To read more on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the imaginative aspect of Macintosh systems by offering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, remote computer system monitoring support based on Microsoft Operations Manager, adapted by Progent for your business so your IT support is proactive and automated. By detecting emerging problems before they grow into network outages, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft environments, or environments based on a mix of OS platforms.

How Your Birmingham Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or e-mail

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