Immediate Online Support for Birmingham UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Birmingham or anywhere in Alabama, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls require fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick repairs manage to end up as large tabs. Progent's skill at dealing with problems quickly results in your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your environment without breaching system security.

Progent's powerful technical support database application keeps comprehensive records for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance provided to every Progent customer by every consultant. This database of issues and resolutions is organized as a readily retrievable internal database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close partnerships with important vendors such as Cisco Systems and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's online service experts are able to come up with the best solutions quickly.

Get Online UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Birmingham or anywhere in Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's remote network support engineers possess advanced credentials in an extensive array of products and technologies. This breadth of technical skills allows Progent's engineers to handle practically any emergency likely to take place in a small or midsize business network. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with mixed-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to small businesses in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a wide spectrum of information technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates an individual's network technology skills at the master level. CCIEs can handle the most complex issues encountered in network design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco System's internal support staff in analyzing problems with IOS network administration utilities and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to fix the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes.

    Few consulting firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco Systems authorized CCIE so your company can get timely support for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced remote support technology in order to perform quick, secure, and economical diagnosis and repair.

    Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Microsoft Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified remote support experts can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support including Windows 2012 Server migration and integration consulting, Windows Server 2008 installation, Microsoft Exchange 2010 deployment, SharePoint Server application development, Microsoft Lync implementation and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2008 development and Microsoft SQL Server 2012 migration, Systems Center Operations Manager reporting, Project Server planning, and Small Business Server 2011 consulting.

    Progent in addition can deliver a broad range of remote PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Certified Network Security Professionals for Birmingham, AlabamaProgent's accredited CISSP and ISSAP network security engineers offer a variety of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies often request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for smaller companies who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick access to an effective Help Desk with proficient phone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent extension of your existing Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the most difficult network problems, or be available in those instances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or enhancing your current one, identifying or enhancing Call Center software to handle the unique requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk team during high-demand situations like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Birmingham or anywhere in the state of Alabama instant contact with a dependable network service resource with substantial background offering phone consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's focus is to give the Call Center recognition as a key driver of business success, and Progent's intent is to fix and not just annotate technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff provides remote advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Word, and Microsoft Office Excel. To read more information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the imaginative aspect of Apple Mac systems by providing remote help support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring support powered by Microsoft Operations Manager, adapted by Progent for your business so that your computer support is proactive rather than reactive. By exposing emerging issues before they grow into network outages, automated monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that support a variety of platforms.

How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or email

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