Urgent Phone Consulting for Birmingham UNIX, Linux, or Solaris NetworksFor small businesses in Birmingham or anywhere in the state of Alabama, Progent provides help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network problems rapidly. This lowers immediate costs because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you receive. Unlike many online service firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into substantial bills. Progent's skill at handling technical issues efficiently results in your company spending less money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies which promote the highest degree of efficiency for online consulting and troubleshooting for small company computer systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your company's network without violating system security.

Progent's sophisticated customer support reporting system maintains extensive records of the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of support rendered to every client by every Progent engineer. This history of anomalies and responses is structured as a conveniently exploitable internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco Systems and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote service specialists are able to find the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive array of technologies. This broad range of IT skills allows Progent's consultants to tackle almost any problem likely to occur in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To support companies with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Online technical services available from Progent to clients in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the premier accreditation for network consultants, and validates an individual's technical skills at the master level. CCIEs know how to resolve even the most difficult problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional value since their deep experience enables them to resolve even the most intractable problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely support for serious network issues that are impacting business efficiency but are not within the experience of your ordinary computer service resources. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as VPN products.

  • Certified MS Windows Support
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified online support engineers offer computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified Network Security Consultants for Birmingham, AlabamaProgent's certified CISM and CISSP security engineers can provide a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help you to recover quickly following a damaging breach. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure techniques for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract projects that small companies often need. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to support an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless extension of your established Helpdesk organization. Progent's Virtual Call Center can act as an escalation resource to handle complex network problems, or be available in overflow circumstances when your other service providers are swamped.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to meet the special requirements of your company, or providing occasional online personnel to reinforce your existing Help Desk resources to handle demanding situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Birmingham or anywhere in the state of Alabama instant assistance from an effective technical support group with extensive experience delivering phone help and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's intent is to resolve instead of simply document technical issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. For more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative components of Mac environments by providing remote consulting support and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or establishing an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, remote network monitoring services based on MS Operations Manager, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By uncovering potential problems before they evolve into downtime, remote monitoring can avoid disruptive and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft systems, or environments that incorporate a mix of platforms.

How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or e-mail information@progent.com.















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