Immediate Remote Technical Support for Birmingham UNIX or Linux NetworksFor small and midsize companies in Birmingham or anywhere in Alabama, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online support engineers offer excellent value because they have the real-world background and the advanced technology to resolve most information system problems quickly. This lowers direct expenses since service calls require fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.

Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where speedy. minor fixes somehow end up as substantial bills. Progent's skill at solving problems quickly results in your business spending less money.

Progent's Online Support Tools
Over time, Progent has fine tuned a collection of optimized technologies and proven processes that permit the highest degree of effectiveness for remote consulting and repair for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your network remotely without violating system security.

Progent's advanced customer support database application maintains thorough documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each Progent customer by any consultant. This history of anomalies and fixes is stored as a conveniently searchable support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick access to vendors' internal product engineers so Progent's online consulting experts can determine the best solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online technical service engineers have certified skills in a comprehensive array of technologies. This wide range of IT skills permits Progent's engineers to resolve virtually any crisis likely to take place in a small company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help businesses with multi-platform networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote services available from Progent to small businesses in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services cover a wide range of information technology such as network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco CCIE certification is the top recognition for network infrastructure engineers, and validates a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most intractable issues encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value because their deep experience allows them to resolve the most difficult problems rapidly. In many cases, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate support for complex network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your regular computer service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via sophisticated on-line support technology in order to perform quick, safe, and economical analysis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.

  • Certified Microsoft Windows Experts
    MS Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified online service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support engineers who can help you with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full range of online PC desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified System Security Specialists for Birmingham, AlabamaProgent's qualified CISSP and ISSAP security consultants offer a range of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to recover quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses often need. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for small organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent supplement to your existing Help Desk team. Progent's Virtual Call Center can operate as an escalation option for the most difficult technical problems, or be available in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary phone support staff to reinforce your internal Call Center team to handle demanding scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your workers in Birmingham or anywhere in the state of Alabama quick communication with a large technical support resource with years of background offering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major contributor to business productivity, and Progent's goal is to solve instead of merely report technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Project, Word, and Office Excel. For more on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac consultants can nurture the artistic components of Mac systems by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or configuring an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring services centered around Microsoft System Center Operations Manager, enhanced by Progent to suit your business so that your IT support is proactive and automated. By detecting potential problems before they cause downtime, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or environments powered by a combination of platforms.

How Your Birmingham Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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