Immediate Phone Technical Support for Birmingham UNIX, Linux, or Solaris NetworksFor small and midsize companies in Birmingham or anywhere in the state of Alabama, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and business continuity planning.

Progent's online technical support services represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. This lowers direct expenses since solutions require a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently translates into your company conserving money.

Progent's Online Service Technologies
Over the years, Progent has refined an array of optimized tools and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for small company computer networks. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco Systems, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to connect to your environment without compromising system security.

Progent's highly evolved customer support database application includes comprehensive histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of services delivered to every Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently exploitable proprietary database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close partnerships with key industry leaders including Cisco and Microsoft permit access to other massive technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to determine the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical service engineers offer credentials in an extensive set of technologies. This broad range of capability allows Progent's consultants to manage practically any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.

To help customers with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services Offered by Progent to companies in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide range of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Birmingham, AlabamaThe Cisco CCIE certification is the top recognition for networking professionals, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle even the most complex problems occurring in network infrastructure design, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value since their deep expertise enables them to solve the most intractable problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so you can receive timely assistance for serious network infrastructure problems that are hurting business efficiency but are beyond the comfort zone of your regular network service group or consultant. Progent's CCIE engineers can connect to your environment by means of sophisticated remote support tools in order to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified Windows Experts
    Microsoft Windows Support for Birmingham, AlabamaProgent's Microsoft-qualified online service engineers offer network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Lync Server 2010 integration and Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified System Security Engineers for Birmingham, AlabamaProgent's accredited CISM and CISSP network security engineers can provide a range of security services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover quickly following a damaging penetration. Security consulting services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses often need. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the money or time to support an in-house Call Center but who require quick communication with a dependable Help Desk with professional phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for complex technical challenges, or be ready in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center software to meet the particular demands of your company, or providing temporary phone support staff to reinforce your existing Help Desk Call Center group to handle unusually busy situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of experienced network professionals provides your computer users in Birmingham or anywhere in the state of Alabama immediate access to a dependable technical support group with substantial background offering telephone-based support and online repair service for networks powered by UNIX, Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft products. Progent's mission is to give the Call Center perception as a crucial contributor to company efficiency, and Progent's goal is to solve rather than merely track technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides online advanced engineering support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Word, and MS Office Excel. For more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the imaginative facets of Apple Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring services powered by MS System Center Operations Manager, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or systems based on a mix of platforms.

How Your Birmingham Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or e-mail

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