Urgent Phone Consulting for Birmingham UNIX, Linux, or Sun Solaris SystemsFor small businesses in Birmingham or anywhere in Alabama, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most network issues rapidly. This reduces direct costs since service calls take up a smaller number of chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike typical online service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for handling problems efficiently results in your business conserving money.

Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the maximum level of efficiency for online engineering help and repair for small company IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's system without compromising network security.

Progent's advanced technical support database system stores thorough records for all support that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to each client by any Progent consultant. This archive of trouble tickets and fixes is structured as an easily accessible proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close partnerships with key industry leaders including Cisco Systems and Microsoft make available other extensive technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine the best resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in a comprehensive array of disciplines. This broad scope of IT skills enables Progent's consultants to handle practically any emergency that may take place in a small business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support customers with mixed-operating system networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP experts, and ISSAP consultants.

Remote technical support services provided by Progent to small businesses in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online consulting services address a wide array of computer technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide emergency online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the premier accreditation for networking consultants, and certifies an individual's networking skills at the master level. Cisco CCIEs can deal with even the most stubborn problems occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs can cooperate closely with Cisco Systems' internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to resolve the most intractable problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.

    Few service firms make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so your company can get timely support for serious network problems that are crippling business efficiency but are outside the comfort zone of your local computer maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest remote troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.

    Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Expertise
    Windows Support for Birmingham, AlabamaProgent's Microsoft-qualified online support engineers can provide computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of technology support services such as Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 installation, Microsoft Exchange 2013 design and configuration, Microsoft Exchange Server 2010 management, SharePoint Server design, Lync 2010 implementation and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server programming and SQL Server 2012 migration, Operations Manager monitoring, Project Server planning, and Small Business Server 2011 support.

    Progent also can deliver a full array of online PC desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Qualified Network Security Professionals for Birmingham, AlabamaProgent's qualified CISM and CISSP security consultants offer a variety of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recover quickly following a serious penetration. Security consulting services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building secure architectures for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the money or time to support an internal Help Desk Call Center but who require fast response from a dependable Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless supplement to your current Help Desk organization. Progent's Virtual Help Desk can act as an escalation resource for the most difficult network challenges, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software products to handle the special requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk group to handle high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Birmingham or anywhere in the state of Alabama quick assistance from an efficient technical support resource with extensive background providing telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a solid driver of company productivity, and Progent's policy is to fix and not just track IT problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in key business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Excel. To find out more information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the creative components of Macintosh computing by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio or video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, online network and server monitoring services powered by Microsoft System Center Operations Manager 2007, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they result in network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or environments based on a combination of platforms.

How Your Birmingham Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or send email to information@progent.com.

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