Urgent Phone Technical Support for Birmingham UNIX or Linux NetworksFor small businesses in Birmingham or anywhere in Alabama, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco Systems CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity planning.

Progent's online support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. This lowers immediate costs because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick repairs manage to end up as big tabs. Progent's skill at handling technical issues quickly translates into your business spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which promote the maximum level of effectiveness for online help and repair for small and midsize company computer systems. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco Systems, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's system without breaching system security.

Progent's powerful customer support reporting application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the records of services delivered to each client by every consultant. This history of issues and resolutions is organized as an easily searchable support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close partnerships with key technology companies such as Cisco Systems and Microsoft permit access to additional vast support databases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote services in Birmingham or anywhere in Alabama or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of products and technologies. This wide range of capability enables Progent's engineers to resolve practically any crisis that may take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco Systems certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.

To support companies with mixed-operating system environments, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online services available from Progent to companies in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services address a wide array of information technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Birmingham, AlabamaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to deal with even the most intractable issues associated with network planning, deployment, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional value since their deep experience allows them to find solutions for the most complex problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive immediate assistance for severe network problems that are lowering worker efficiency but are outside the scope of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using sophisticated remote troubleshooting technology in order to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Lync integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, SQL Server 2012 programming and SQL Server 2014 upgrades, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a broad range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Consultants
    CISSP Qualified System Security Professionals for Birmingham, AlabamaProgent's qualified CISM and CISSP security consultants can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recover rapidly following a serious breach. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can operate as an escalation option to handle the most difficult computer system problems, or be available in overflow situations when your regular resources are swamped.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk software products to address the particular requirements of your business, or providing occasional online staff to supplement your existing Call Center resources to deal with demanding situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced network experts offers your clients in Birmingham or anywhere in the state of Alabama instant communication with an efficient network service group with years of experience providing telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's target is to solve and not merely document network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in special business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the creative elements of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online network and server monitoring services centered around MS System Center Operations Manager, adapted by Progent to accommodate your environment so your IT maintenance is proactive and automated. By anticipating potential problems before they result in network outages, system monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or systems powered by a combination of operating systems.

How Your Birmingham Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or e-mail information@progent.com.

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