Immediate Online Technical Support for Birmingham UNIX or Linux NetworksFor small and midsize businesses located in Birmingham or anywhere in the state of Alabama, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services represent exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve most information system problems quickly. This lowers direct expenses because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for handling problems quickly results in your business spending less cash.

Progent's Online Service Tools
Over time, Progent has developed a set of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote help and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your network without violating corporate security.

Progent's advanced technical support database system includes thorough documentation for the service that Progent's clients have received. Progent's authorized consultants have access to the details of services provided to every customer by any Progent consultant. This history of trouble tickets and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close partnerships with key technology companies including Cisco and Microsoft permit access to additional vast support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To access Progent's phone support in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's phone-based consulting engineers possess certified skills in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's engineers to resolve almost any emergency likely to occur in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To support companies with multi-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services Offered by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a wide spectrum of information technology including system architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult problems occurring in network infrastructure design, integration, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to find solutions for the most complex problems quickly. In common instances, less qualified consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive timely assistance for complex network infrastructure issues that are impacting worker productivity but are outside the experience of your regular computer support providers. Progent's CCIE consultants can tie into your computer system using the latest on-line support technology to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Support
    Windows Support for Birmingham, AlabamaProgent's Microsoft-qualified online service professionals can deliver network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote desktop support services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified Network Security Experts for Birmingham, AlabamaProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quickly after a damaging breach. Security services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses often need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for small businesses who lack the resources to support an internal Call Center but who require quick access to an effective Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as an escalation option for complex network issues, or be available in overflow situations when your other resources are overwhelmed.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your established organization, identifying or enhancing Call Center software products to handle the special requirements of your business, or adding occasional phone support staff to work with your existing Call Center resources to handle unusually busy situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of experienced network consultants gives your clients in Birmingham or anywhere in the state of Alabama fast communication with an efficient network service resource with years of experience providing telephone-based support and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a major contributor to business efficiency, and Progent's target is to fix and not just track IT problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. For more on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can support the imaginative components of Apple Mac computing by offering remote consulting support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online computer system monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they evolve into crashes, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or systems based on a mix of OS platforms.

How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

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