For small companies in Birmingham or anywhere in Alabama, Progent offers support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent exceptional value because they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike typical online service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor solutions manage to end up as large bills. Progent's skill at disposing of problems efficiently translates into your company spending less cash.
Progent's Online Support Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested processes which allow the highest level of effectiveness for online consulting and repair for small and midsize business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system maintains extensive records for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance rendered to each customer by any engineer. This archive of issues and solutions is organized as an easily accessible proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online service experts are able to find optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based consulting engineers possess advanced credentials in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to manage almost any problem likely to occur in a small company information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To support clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online services provided by Progent to companies in Birmingham and anywhere in the state of Alabama include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to current MS Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates a person's technical skills at the master level. Cisco qualified CCIEs can deal with the most stubborn challenges surrounding network planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience enables them to solve the most difficult problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive immediate help for complex network infrastructure problems that are impacting business productivity but are not within the comfort zone of your ordinary network maintenance personnel. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line support technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-qualified remote support professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your company to recuperate rapidly after a damaging penetration. Security services available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Birmingham Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center support programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are intended for small companies who don't have the budget to build and maintain an in-house Help Desk but who require fast access to an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation option for the most difficult technical problems, or be ready in hectic situations when your regular resources are swamped.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or enhancing your established one, identifying or customizing Help Desk Call Center software to meet the special needs of your company, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group to handle unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Birmingham or anywhere in the state of Alabama quick communication with an effective network service group with years of background offering phone consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a significant contributor to business performance, and Progent's policy is to fix rather than simply report technical issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Office Excel. To find out more information about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can promote the creative aspect of Apple Mac systems by providing phone-based consulting services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network maintenance is proactive and automated. By uncovering emerging issues before they grow into network outages, proactive monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.