Fast Remote Technical Support for Birmingham UNIX, Linux, or Solaris SystemsFor small and midsize companies in Birmingham or anywhere in the state of Alabama, Progent offers support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's online technical support services offer exceptional leverage because they have the practical experience and the sophisticated technology to solve most network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing prevent situations where quick fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving cash.

Progent's Online Service Tools
Over time, Progent has developed an array of optimized tools and proven methodologies which allow the maximum degree of effectiveness for remote consulting and repair for small business computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's proprietary service reporting application stores comprehensive records describing the support that Progent's customers have been provided. Progent's staff consultants have access to the history of services rendered to every customer by every Progent consultant. This archive of anomalies and fixes is stored as an easily exploitable proprietary database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to vendors' internal product engineers so Progent's online service specialists are able to come up with the best solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's phone support in Birmingham or anywhere in Alabama or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have a critical need for network help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote consulting experts offer credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to address virtually any crisis likely to crop up in a small business network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support customers with mixed-platform networks, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to companies in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a broad array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can offer emergency online help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Engineers for Birmingham, AlabamaThe Cisco CCIE credential is the premier accreditation for networking professionals, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most difficult problems occurring in network infrastructure design, deployment, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco Systems' in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to fix even the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Few support providers make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco Systems authorized CCIE so your company can get timely support for severe network problems that are lowering worker productivity but are beyond the experience of your regular network support group or consultant. Progent's CCIE consultants can interface to your network using the latest remote support technology to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus VPN technology.

  • Certified Microsoft Windows Expertise
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-qualified online service engineers offer computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can help you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a broad range of remote desktop consulting and support services such as Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified System Security Specialists for Birmingham, AlabamaProgent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up rapidly following a serious penetration. Security solutions available from Progent cover in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on time. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the resources to support an in-house Help Desk but who want fast response from a dependable Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest technical problems, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk application software to handle the particular needs of your company, or adding occasional phone support staff to reinforce your internal Call Center group to handle demanding scenarios such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology experts gives your computer users in Birmingham or anywhere in the state of Alabama rapid communication with an efficient support resource with extensive background providing telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a key contributor to business productivity, and Progent's policy is to fix and not just annotate network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and education in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Word, and MS Office Excel. For more about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the artistic aspect of Apple Mac systems by providing remote help services and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or integrating an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, remote network and server monitoring support powered by MS System Center Operations Manager, customized by Progent for your business so your computer support is proactive rather than reactive. By exposing potential trouble spots before they result in crashes, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or networks that incorporate a mix of platforms.

How Your Birmingham Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or email

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