Immediate Online Support for Birmingham UNIX or Linux SystemsFor small businesses in Birmingham or anywhere in the state of Alabama, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer excellent leverage because they are equipped with the practical experience and the advanced tools to solve most information system issues quickly. This reduces immediate expenses since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing model for online support is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco Systems, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's online support team to access your company's system without violating corporate security.

Progent's sophisticated service database application includes comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance rendered to each client by any Progent engineer. This archive of trouble tickets and responses is stored as a readily searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and formal partnerships with important vendors such as Cisco Systems and Microsoft make available other vast support knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online service experts can come up with the most efficient solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Birmingham or anywhere in Alabama or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote support experts possess advanced credentials in a comprehensive array of technologies. This breadth of IT skills enables Progent's engineers to handle practically any crisis that may occur in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help customers with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based technical services Offered by Progent to small businesses in Birmingham and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide range of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges encountered in network infrastructure design, installation, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's internal support staff in isolating anomalies with IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience allows them to find solutions for the most intractable problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.

    Few support providers make CCIEs available to assist small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get urgent assistance for complex network problems that are impacting worker productivity but are outside the comfort zone of your regular network service providers. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation.

    Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Windows Support
    Microsoft Windows Experts for Birmingham, AlabamaProgent's Microsoft-qualified remote support professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 installation, Exchange 2013 design and configuration, Exchange Server 2010 support, SharePoint Server 2010 application development, Lync implementation and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server programming and Microsoft SQL Server 2012 migration, Operations Manager reporting, Project Server 2010 training, and SBS Server support.

    Progent in addition offers a broad range of remote desktop support such as Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Certified Network Security Engineers for Birmingham, AlabamaProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security services offered by Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who lack the resources to support an in-house Call Center but who want quick access to an effective Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the most difficult computer system challenges, or be ready in overflow instances when your regular resources are overwhelmed.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Call Center software products to address the special requirements of your business, or providing temporary phone support personnel to work with your existing Help Desk group to deal with unusually busy events like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Birmingham or anywhere in the state of Alabama fast contact with an efficient support group with substantial background offering telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's intent is to solve and not just report technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online advanced engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Word, and MS Office Excel. For more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac experts can support the artistic aspect of Apple Mac environments by providing phone-based consulting support and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring support based on Microsoft Operations Manager, customized by Progent for your business so that your IT maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize stressful and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or networks powered by a mix of platforms.

How Your Birmingham Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or send email to

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