Fast Remote Consulting for Birmingham UNIX or Linux SystemsFor small and midsize companies located in Birmingham or anywhere in the state of Alabama, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional value due to the fact that they have the real-world experience and the advanced tools to resolve most network problems rapidly. This lowers direct expenses since solutions require fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay only for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes manage to turn into big tabs. Progent's skill at dealing with problems efficiently results in your company spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies which allow the maximum level of effectiveness for remote engineering help and repair for small and midsize business IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's network remotely without violating network security.

Progent's advanced technical support database system maintains thorough documentation of the service that Progent's clients have received. Progent's authorized service personnel have access to the records of all help delivered to every Progent client by every Progent consultant. This archive of anomalies and solutions is organized as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close partnerships with major technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote service experts can come up with the best resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote support professionals have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills allows Progent's consultants to tackle virtually any emergency that may crop up in a small company information system. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-operating system networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Online technical support services Offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide array of information technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from older systems to current MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex problems surrounding network design, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise permits them to fix even the most difficult problems quickly. In common cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can receive urgent support for complex network problems that are hurting worker efficiency but are not within the comfort zone of your local network support resources. Progent's Cisco CCIE engineers can tie into your environment via advanced on-line troubleshooting tools to perform fast, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Support
    MS Windows Experts for Birmingham, AlabamaProgent's Microsoft-certified online service experts can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server application development, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop support including Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Experts for Birmingham, AlabamaProgent's qualified CISM and CISSP network security consultants can provide a variety of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile access; guarding your email infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for smaller organizations who don't have the budget to support an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as an escalation option for complex computer system challenges, or be ready in overflow situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your established organization, identifying or modifying Call Center software products to address the particular demands of your company, or providing temporary phone support personnel to work with your internal Help Desk resources during high-demand events like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals gives your computer users in Birmingham or anywhere in the state of Alabama immediate communication with an efficient support group with extensive experience providing phone consulting and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's policy is to resolve and not just report technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Word, and Office Excel. To read more information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac experts can support the imaginative components of Mac computing by delivering remote consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or setting up an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Birmingham, or anywhere in the state of Alabama, online network monitoring services based on MS Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into network outages, automated monitoring can ward off stressful and costly network crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or networks that incorporate a variety of operating systems.

How Your Birmingham Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.

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