Immediate Remote Technical Support for Birmingham UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Birmingham or anywhere in Alabama, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow end up as major bills. Progent's skill at solving technical issues efficiently results in your business conserving money.

Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized tools and field-tested processes which allow the highest degree of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco Systems, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your network remotely without compromising system security.

Progent's advanced customer support database application stores comprehensive records describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help rendered to every Progent client by every Progent consultant. This history of anomalies and fixes is structured as a readily accessible support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close partnerships with key vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine the best solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's phone services in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If your company has a critical need for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's online network support engineers possess advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's engineers to tackle almost any crisis likely to take place in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To help customers with multi-OS environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Remote support provided by Progent to customers in Birmingham and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Consultants for Birmingham, AlabamaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a person's technical knowledge at the master level. CCIEs can resolve the most stubborn challenges surrounding network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to fix even the most difficult problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.

    Few support organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely assistance for severe network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your local network maintenance personnel. Progent's CCIE support experts can interface to your computer system using sophisticated on-line support tools in order to perform quick, safe, and affordable analysis and repair.

    Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Expertise
    MS Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified remote support professionals can provide network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 installation, Microsoft Exchange Server 2013 design and configuration, Microsoft Exchange Server 2010 support, SharePoint 2010 design, Lync 2010 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server programming and SQL Server 2012 upgrades, Systems Center Operations Manager reporting, Project Server planning, and SBS Server 2011 consulting.

    Progent in addition offers a wide range of online desktop support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Certified System Security Consultants for Birmingham, AlabamaProgent's certified CISSP and ISSAP security consultants can provide a range of security services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly following a serious penetration. Security services available from Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile access; securing your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation resource for the most difficult computer system issues, or be available in hectic instances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or improving your existing organization, identifying or enhancing Call Center software products to meet the unique needs of your corporation, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to deal with demanding situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Birmingham or anywhere in the state of Alabama immediate access to an efficient support resource with extensive experience offering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company efficiency, and Progent's target is to resolve and not merely record technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To find out more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can support the imaginative elements of Apple Mac systems by providing phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide companies in Birmingham, or anywhere in the state of Alabama, online network monitoring services powered by Microsoft Operations Manager, enhanced by Progent for your business so your IT support is proactive rather than reactive. By detecting looming issues before they result in crashes, automated monitoring can minimize disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks that support a mix of operating systems.

How Your Birmingham Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or send email to

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