Urgent Phone Consulting for Birmingham UNIX or Linux SystemsFor small businesses located in Birmingham or anywhere in the state of Alabama, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote support services represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike typical online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at disposing of technical issues efficiently results in your business conserving cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for small company computer systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco Systems, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's network remotely without compromising corporate security.

Progent's powerful service database application stores extensive documentation for all service that Progent's clients have received. Progent's authorized engineers have access to the records of assistance provided to every customer by every Progent consultant. This history of trouble tickets and resolutions is structured as an easily exploitable internal database that enables Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close partnerships with major industry leaders such as Cisco and Microsoft permit access to other vast support databases and permit fast response from vendors' internal support staff so Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote services in Birmingham or anywhere in Alabama or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote technical service engineers possess advanced credentials in an extensive set of disciplines. This wide range of capability allows Progent's consultants to address practically any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco Systems credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help companies with multi-OS environments, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to customers in Birmingham and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a broad array of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems powered by popular versions of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Birmingham, AlabamaThe Cisco CCIE certification is the top recognition for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to handle the most difficult issues surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco System's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.

    Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco Systems authorized CCIE so your company can get urgent assistance for severe network problems that are lowering business efficiency but are not within the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your environment via sophisticated remote troubleshooting technology to provide quick, secure, and affordable analysis and repair.

    Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    Microsoft Windows Expertise for Birmingham, AlabamaProgent's Microsoft-certified online service experts can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of platform support such as Windows Server 2012 R2 planning and integration support, Windows Server 2008 installation, Microsoft Exchange 2013 design and deployment, Exchange 2010 support, SharePoint Server development, Lync implementation and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2008 programming and Microsoft SQL Server 2012 migration, Operations Manager monitoring, Project Server training, and Small Business Server 2011 support.

    Progent in addition offers a wide range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified System Security Consultants for Birmingham, AlabamaProgent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to recover rapidly after a damaging penetration. Security solutions offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the money or time to create an internal Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can serve as an escalation option to resolve the most difficult network problems, or be ready in those circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your existing organization, evaluating or modifying Call Center application software to handle the special requirements of your corporation, or providing temporary phone support personnel to supplement your internal Call Center resources during high-demand events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network consultants provides your customers in Birmingham or anywhere in the state of Alabama fast contact with a large technical support resource with years of background delivering telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a solid enabler of business success, and Progent's intent is to solve instead of merely track IT problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team can supply remote professional consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Project, MS Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac consultants can promote the creative components of Mac environments by delivering remote help services and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Birmingham, or anywhere in the state of Alabama, remote network monitoring services centered around Microsoft Operations Manager 2007, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By spotting potential issues before they evolve into network outages, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments that support a variety of OS platforms.

How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or send email to information@progent.com.

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