Fast and Affordable Online Technical Support for Birmingham Alabama Computer Systems
Immediate Phone Help for Birmingham NetworksFor companies in Birmingham Alabama, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick repairs manage to turn into big bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies which permit the maximum degree of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to link to your computer system remotely without violating network security.

Progent's sophisticated technical support reporting application stores thorough records describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services provided to each customer by any engineer. This history of anomalies and repairs is organized as a quickly searchable support knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service experts can come up with optimal resolutions promptly.

Online support available from Progent to companies in Birmingham Alabama include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast restoration of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A wide selection of devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your company, or adding temporary phone support staff to reinforce your internal Call Center group to handle high-demand situations such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network consultants offers your clients in Birmingham Alabama rapid contact with an efficient network service group with extensive background delivering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a crucial contributor to company success, and Progent's target is to fix instead of simply annotate network issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Birmingham Alabama remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a combination of platforms.
How Your Birmingham Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Birmingham Alabama, Progent's online computer support engineers are ready to deliver professional and affordable system support the moment your business requires it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Birmingham business relies on a regular freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to address sudden network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Birmingham Alabama
Progent's online IT consulting services enable your Birmingham company to enjoy the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most organizations in Birmingham Alabama, local network service providers, whether made up of outside consultants or an internal IT staff, can resolve the majority of technical issues. However, serious problems sometimes occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly solution to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices often rely on independent freelance consultants. While independent service people carry less internal costs than larger service organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically begin with an IT system created on a modest budget. Without a robust framework, slap-dash fixes often get piled onto an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and enhancing productivity. They hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your existing PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, manage and troubleshoot firewall solutions built around ASA 5500-X firewalls with Firepower Services.

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  • System Center MOM Consultant Services
    System Center Operations Manager Support and Integration

    Even if your company has a minimal computer support group and a limited technology budget, your information network can still feature the same high reliability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and servers up and running.

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    Remote Desktop Information Technology Consulting Firm

    Progent's remote access and wireless synchronization specialists can assist you to design and configure connectivity solutions for remote desktops, laptops, and wireless handhelds so they work seamlessly with your IT network, allowing your business to optimize the efficiency of your off-site workforce.

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  • Microsoft Exchange On-site Support
    Immediate Microsoft Exchange Consulting

    Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the background to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include assistance with the integration of third-party enhancements of Exchange Server 2007 that are best aligned to your business needs.

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  • WatchGuard Firebox M690 Firewall Network Security Testing
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    Progent provides consulting services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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    Remote Cisco RADIUS Security Support

    Cisco's security and offsite connectivity technology for small to medium sized companies represent a full array of manageable protection hardware and software to let you safeguard your entire information system. Cisco's VPN product family includes switches, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.

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  • Windows 11 MDT Consult Microsoft and Cisco Authorized Expert Support Organizations Microsoft Windows 11 Upgrade
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  • Windows Server 2012R2 Clustering Network Consultant Windows Server 2012 R2 Virtual Fibre Channel IT Services
  • Windows Server 2016 Stretch Clusters On-site Technical Support 24 Hour Windows Server 2016 Cluster Operating System Rolling Upgrade Remote Support
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