Immediate Remote Technical Support for Birmingham Alabama Information Networks
Urgent Remote Help for Birmingham NetworksFor organizations located in Birmingham Alabama, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve most network issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes which ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to link to your network without compromising system security.

Progent's sophisticated customer support database application keeps comprehensive documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance rendered to every Progent customer by every engineer. This archive of problems and fixes is organized as a conveniently exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support databases and permit quick response from manufacturers' in-house support staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Online services provided by Progent to businesses in Birmingham Alabama include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight series of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files, applications, system images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can support you in creating an efficient new Call Center or enhancing your existing organization, selecting or enhancing Help Desk software to address the special demands of your company, or adding temporary online staff to supplement your existing Help Desk team to deal with high-demand events such as software migrations, major upgrades, or installing new business software.

    Progent's Call Center team of experienced information technology experts provides your clients in Birmingham Alabama fast assistance from a reliable support resource with extensive experience delivering telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to business efficiency, and Progent's aim is to fix rather than merely record network problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Birmingham Alabama remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By spotting emerging issues before they evolve into crashes, remote monitoring can avoid disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate multiple OS platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Birmingham Alabama, Progent's phone-based computer support specialists can provide effective and cost-effective IT support the instant your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Birmingham office relies on a regular independent consultant or maintains a full time organization that know how to handle typical network problems, Progent's Microsoft certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in Birmingham Alabama
Progent's online support services enable your Birmingham organization to realize the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Birmingham Alabama, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical technical problems. However, serious problems may strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual support people. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful information to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often rely on independent freelance consultants. Although freelance consultants carry less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle critical business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical education to negotiate an increasingly complicated maze of product options available for accelerating business success and improving productivity. They hardly need a computer engineer who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

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    Progent's Microsoft-certified consultants can assist your organization to maintain System Center 2007 Configuration Manager to simplify operations, enhance security and compliance, and boost productivity by ensuring that critical applications are always current, managing product licenses, and monitoring usage profiles to help you make informed purchasing decisions. When your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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    Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact vital areas such as ease of administration, high availability (HA), security, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, create a cost-effective validation and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management services for Microsoft Exchange 2013.

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    Progent’s Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently connecting people, groups and data. SharePoint provides a central location for your workers or clients to access, manage, share and interact with useful data, documents, and applications and to communicate with other people. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they’ve developed in a way that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to manage your existing SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.
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