Fast and Affordable Remote Troubleshooting for Birmingham Computer Systems
For companies located in Birmingham or anywhere in Alabama, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to solve most information system issues rapidly. This reduces immediate costs because solutions use up fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay just for the support that you receive. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions somehow turn into large invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your network remotely without violating corporate security.
Progent's sophisticated technical support database application includes extensive documentation for the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of support rendered to each Progent client by any Progent consultant. This archive of anomalies and fixes is stored as a readily accessible support database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient resolutions promptly.
Online technical support services available from Progent to customers in Birmingham and anywhere in the state of Alabama include:
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn problems associated with network design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying software updates. CCIEs represent an exceptional value since their broad experience enables them to resolve problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment by means of state-of-the-art on-line support technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading family of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover thorough data security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad range of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Birmingham Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk Call Center application software to meet the particular requirements of your company, or providing temporary phone support staff to reinforce your internal Help Desk Call Center resources to handle unusually busy events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology consultants provides your workers in Birmingham or anywhere in the state of Alabama fast assistance from an efficient network service resource with extensive background providing phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business performance, and Progent's intent is to fix rather than just report network problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Birmingham, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they grow into network outages, automated monitoring can head off stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a combination of operating systems.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Birmingham or throughout the state of Alabama, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help the instant your organization needs it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Birmingham office has a local freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the experience to address unexpected system crises or especially complicated integration problems.
Advantages of Progent's Network Help for Organizations in Birmingham
Progent's remote support services allow your Birmingham business to experience the advantages of on-call, expert network support without the expense of managing an in-house IT organization. Your network will derive greater business value by being more reliable, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most businesses in Birmingham or anywhere in Alabama, nearby network service providers, whether consisting of outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service specialists give you a convenient, quick, and economical way to augment your local help and to transfer useful information to improve your capability to deal with downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants have less overhead than larger service organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system is always available.
- Create a Solid Basis for Seamless Growth
Businesses often start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly built systems require proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network architecture able to offer the stable foundation to meet current business requirements and simplify future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical training to negotiate an increasingly complicated maze of product options available for accelerating business success and improving productivity. These companies hardly need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to every client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.