Fast Remote Troubleshooting for Birmingham Alabama Computer Networks
Urgent Online Consulting for Birmingham SystemsFor businesses in Birmingham Alabama, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast repairs somehow end up as major bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes that ensure the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent's online support team can connect to your company's network without breaching network security.

Progent's powerful technical support database system maintains extensive documentation of all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to every Progent client by any Progent consultant. This archive of issues and solutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient solutions promptly.

Remote services available from Progent to companies in Birmingham Alabama include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so potential problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your core support group. End user access to the Help Desk, delivery of support, issue escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the service database are cohesive whether incidents are resolved by your internal support staff, by Progent, or a mix of the two. You have complete versatility to extend or shrink your share of support work as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as workflow documentation, validation and training. For more information about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network consultants gives your customers in Birmingham Alabama rapid communication with a reliable network service resource with years of experience delivering phone help and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a crucial enabler of company productivity, and Progent's goal is to solve and not merely record technical issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides online advanced consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Birmingham Alabama online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive and automated. By anticipating looming problems before they expand into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a mix of operating systems.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Birmingham Alabama, Progent's phone-based network support specialists are ready to provide effective and affordable system help whenever your company needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Birmingham organization has a regular freelance support technician or employs a full time IT staff that know how to deal with typical computer problems, Progent's Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system crises or especially complicated integration problems.

Details of Progent's Remote Computer Support for Birmingham Alabama
Progent's phone help, remote troubleshooting, system security expertise, and system management services offer businesses in Birmingham Alabama unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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