Fast Remote Support for Birmingham Alabama Information Networks
Immediate Online Support for Birmingham NetworksFor businesses located in Birmingham Alabama, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced tools required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to access your environment remotely without violating corporate security.

Progent's advanced technical support database application maintains comprehensive histories for all support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help delivered to each client by every engineer. This database of issues and resolutions is structured as a readily exploitable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts can determine the best solutions promptly.

Remote technical services offered by Progent to companies in Birmingham Alabama include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, system images, and VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent’s Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Birmingham Alabama immediate contact with an effective network service resource with substantial experience providing telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a solid contributor to company efficiency, and Progent's policy is to fix instead of merely record network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth consulting support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Birmingham Alabama remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into network outages, remote monitoring can avoid stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a combination of platforms.
How Your Birmingham Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Birmingham Alabama, Progent's online computer support engineers are ready to deliver professional and economical IT support whenever your business needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Birmingham office relies on a local freelance support technician or maintains an in-house IT staff that can handle ordinary network problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle sudden system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Birmingham Alabama
Progent's online network troubleshooting services enable your Birmingham company to experience the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    For most offices in Birmingham Alabama, local network service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support specialists give you an easy, fast, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance service providers. While freelance service people have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your company grows, network downtime and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the success of the organization. These badly built systems need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture that can provide the solid foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complicated array of product options capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to resell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a wide range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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