Fast Online Help for Birmingham Alabama IT Networks
Immediate Phone Technical Support for Birmingham SystemsFor businesses located in Birmingham Alabama, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-accredited security experts to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they possess the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike typical online service firms, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick solutions somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to link to your company's network without breaching network security.

Progent's advanced customer support reporting application maintains detailed records describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of support rendered to every Progent customer by any consultant. This archive of anomalies and resolutions is organized as a readily accessible support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online service experts can find the best resolutions promptly.

Online services offered by Progent to businesses in Birmingham Alabama include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of network management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk Call Center software products to handle the special demands of your company, or adding occasional online personnel to supplement your internal Call Center group to handle demanding scenarios such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology experts gives your computer users in Birmingham Alabama instant contact with a dependable support group with years of background delivering phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a key enabler of business performance, and Progent's goal is to resolve rather than just report network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting support and education in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Birmingham Alabama remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, automated monitoring can avoid inconvenient and expensive network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a combination of platforms.
How Your Birmingham Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Birmingham Alabama, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT help the instant your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Birmingham organization has a local independent support technician or employs an in-house IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Birmingham Alabama
Progent's online technical help services enable your Birmingham company to experience the advantages of on-call, world-class network support without the expense of managing an in-house IT organization. Your network will derive greater strategic worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Birmingham Alabama, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems might occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call service specialists offer a convenient, quick, and economical way to augment your local help and to transfer useful information to improve your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller companies often depend on individual freelance service providers. While independent service people have smaller overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business grows, system downtime and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can hinder the success of the organization. Such poorly built environments need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture that can provide the stable foundation to handle vital business requirements and ease future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies need guidance and technical education to navigate through an ever more complex maze of product alternatives available for promoting business success and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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