Fast Online Support for Birmingham IT Networks
Urgent Remote Help for Birmingham SystemsFor businesses in Birmingham or anywhere in the state of Alabama, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve most network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to access your company's computer system remotely without compromising network security.

Progent's advanced customer support reporting system stores extensive histories for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each customer by any engineer. This history of anomalies and responses is organized as a quickly accessible support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts can determine the best solutions promptly.

Remote technical services offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with a reliable Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent’s Virtual Help Desk is intended for larger businesses and serves as a seamless supplement to your current Call Center staff. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult network issues, or be ready in overflow instances when your regular service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Birmingham or anywhere in the state of Alabama rapid contact with a dependable technical support resource with substantial background providing telephone-based help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial driver of business efficiency, and Progent's intent is to resolve instead of merely annotate network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or environments based on a mix of platforms.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Birmingham or throughout the state of Alabama, Progent's online computer support engineers can provide effective and economical system help the instant your company needs it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Birmingham organization works with a local freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Support for Birmingham
Progent's online help, remote repair, network security consulting, and network management services give offices in Birmingham or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.