Fast and Affordable Online Troubleshooting for Birmingham Alabama Computer Networks
Immediate Remote Technical Support for Birmingham NetworksFor companies located in Birmingham Alabama, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions use up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where quick fixes somehow turn into major tabs. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that promote the maximum degree of efficiency for online technical support and repair for computer networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your company's environment without violating network security.

Progent's advanced service reporting application stores comprehensive histories for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to each Progent client by any engineer. This history of problems and resolutions is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can arrive at the most efficient resolutions promptly.

Remote technical services available from Progent to customers in Birmingham Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your established organization, selecting or enhancing Call Center software to address the unique requirements of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to handle unusually busy situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced network experts gives your computer users in Birmingham Alabama instant access to a dependable network service resource with extensive background offering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's goal is to solve instead of just record IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Birmingham Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing emerging issues before they grow into full-scale emergencies, system monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Birmingham Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Birmingham Alabama, Progent's phone-based computer support engineers are ready to provide professional and affordable system help the moment your company needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Birmingham company works with a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day network problems, ProgentÔŅĹs Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially tough integration projects.

Advantages of Progent's Network Help for Businesses in Birmingham Alabama
Progent's remote network troubleshooting services allow your Birmingham business to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most organizations in Birmingham Alabama, local computer service resources, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, serious problems can strike when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service personnel. In these situations, Progent's online support professionals offer a convenient, fast, and economical way to supplement your local help and to transfer useful information to improve your ability to handle future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than larger consulting firms and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Organizations often start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a company grows, stability and scalability issues can impede the success of the organization. These badly designed environments need careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to meet current business demands and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business success and improving efficiency. They do not need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.



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    Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should adopt the latest firewall technology from Cisco. Progent's Cisco technology specialists can help you plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progentís Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to integrate, manage, monitor and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces important new features as well as a redesigned structure. These enhancements affect key areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of migrating to Exchange Server 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.

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    Progent's Microsoft-certified consultants can assist you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can help you to build an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services.

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