Fast Remote Troubleshooting for Birmingham Alabama Networks
For organizations located in Birmingham Alabama, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISSP-certified security experts to help with advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. In contrast to many online service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor solutions somehow turn into large bills. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that permit the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's network remotely without compromising network security.
Progent's proven customer support reporting system stores detailed records of all service that Progent's customers have been provided. Progent's team service personnel have access to the records of services delivered to every customer by any Progent engineer. This history of problems and solutions is organized as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's online consulting experts can find the best solutions quickly.
Online technical services provided by Progent to customers in Birmingham Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of platform support such as Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help you business to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network infrastructure design, integration, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional value because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using the latest remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure devices. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs consulting expertise, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of security solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security support services available from Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and fast recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different network channel. A wide range of devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or customizing Help Desk application software to address the unique needs of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center resources to handle demanding situations like software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network consultants offers your customers in Birmingham Alabama rapid communication with a dependable support resource with years of experience offering phone support and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business performance, and Progent's policy is to solve instead of simply record network problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting support and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Birmingham Alabama online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By spotting emerging problems before they grow into downtime, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a mix of platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Birmingham Alabama, Progent's online computer support engineers can provide expert and cost-effective system support the instant your company has to have it. More than two decades of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Birmingham office relies on a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to resolve unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Services for Birmingham Alabama
Progent's phone support, remote troubleshooting, system security expertise, and system management services offer companies in Birmingham Alabama the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Birmingham Alabama and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone service and asks for no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that meet the specific requirements of your company.
- Advanced Remote Access Software
Protected online access permits Progent's support professionals to see exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require an expensive onsite service call. Effective remote access software and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For businesses with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose clients need instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined support software, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent offers world-class support for Microsoft's popular server products with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.