Fast and Affordable Online Troubleshooting for Birmingham Computer Networks
Immediate Online Support for Birmingham SystemsFor organizations located in Birmingham or anywhere in Alabama, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value because they have the practical background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. This reduces immediate costs because solutions use up minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding network downtime and associated losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions somehow turn into large bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for online help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to interface to your company's environment remotely without compromising system security.

Progent's powerful technical support reporting system maintains thorough histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the specifics of assistance rendered to every Progent client by any Progent consultant. This database of problems and resolutions is stored as a conveniently accessible support database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting experts can find optimal resolutions promptly.

Remote technical support services available from Progent to clients in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight suite of outsourced network management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Call Center software to meet the particular requirements of your business, or adding temporary phone support personnel to reinforce your in-house Call Center resources during unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network professionals gives your customers in Birmingham or anywhere in the state of Alabama instant communication with a dependable support resource with years of background delivering phone support and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a crucial driver of business productivity, and Progent's intent is to solve instead of simply annotate IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers online advanced engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your network maintenance is proactive and automated. By exposing potential problems before they evolve into network outages, remote monitoring can avoid disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple operating systems.
How Your Birmingham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Birmingham or anywhere in the state of Alabama, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help the instant your organization has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Birmingham company has a regular independent support technician or maintains an in-house IT staff that know how to handle day-to-day network issues, Progent’s Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Birmingham
Progent's online support services allow your Birmingham business to realize the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Birmingham and throughout Alabama, nearby network service resources, whether consisting of independent consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises can occur when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support professionals give you a convenient, fast, and affordable solution to supplement your regular resources and to transfer useful information to improve your ability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent consultants have less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an IT system created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly built systems require careful assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the solid foundation to handle vital business demands and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical education to negotiate an ever more complicated maze of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, executing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.