Fast and Affordable Remote Support for Birmingham Alabama Computer Systems
For companies in Birmingham Alabama, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. This lowers direct costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow turn into major invoices. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which allow the highest level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your environment without breaching network security.
Progent's advanced customer support database application includes comprehensive histories of the support that Progent's customers have received. Progent's authorized consultants have access to the details of all help delivered to every customer by every engineer. This database of issues and solutions is structured as an easily retrievable internal database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient solutions quickly.
Online support services provided by Progent to businesses in Birmingham Alabama include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve the most challenging challenges associated with network design, integration, management, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs are an excellent value since their depth of expertise enables them to resolve problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art remote support technology to perform quick, secure, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of networking devices. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to recover quickly following a serious breach. Security support services available from Progent include: in depth data security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to address a broad range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help diagnosing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Birmingham Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to meet the special demands of your company, or providing temporary online personnel to supplement your existing Help Desk Call Center group to deal with high-demand situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Birmingham Alabama rapid contact with a reliable support resource with substantial background providing telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to resolve and not simply document technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online professional engineering expertise and education in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Birmingham Alabama online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly information system crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Birmingham Alabama, Progent's online computer support specialists can deliver professional and economical system help the moment your business needs it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Birmingham office has a local independent support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially challenging integration projects.
Advantages of Progent's IT Support for Companies in Birmingham Alabama
Progent's online IT consulting services allow your Birmingham organization to experience the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Birmingham Alabama, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises can spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular resources and to convey useful information to improve your ability to deal with future problems locally.
- Less Dependence on Freelance Consultants
For network support, smaller organizations often depend on independent freelance service providers. While independent service people have less overhead than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your company grows, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system remains available.
- Build a Scalable Foundation for Seamless Growth
Companies typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly built systems need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can deliver the solid foundation to meet current business demands and ease downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations need guidance and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.