Fast and Affordable Remote Technical Support for Birmingham Alabama Computer Networks
For businesses located in Birmingham Alabama, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve most network issues quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to interface to your company's computer system remotely without breaching corporate security.
Progent's sophisticated service reporting application keeps thorough histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help rendered to every Progent client by every consultant. This archive of anomalies and resolutions is stored as an easily searchable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow fast access to vendors' in-house support staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.
Remote services provided by Progent to customers in Birmingham Alabama include:
Certified Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help your company to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn issues encountered in network planning, deployment, maintenance, security, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to fix problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your environment using the latest on-line troubleshooting technology to provide fast, safe, and economical diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's market leading family of connectivity devices by providing services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recover rapidly following a serious breach. Security solutions available from Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Birmingham Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced information technology professionals gives your workers in Birmingham Alabama instant contact with a reliable network service resource with years of background delivering telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a key contributor to business efficiency, and Progent's aim is to solve rather than simply record IT issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Birmingham Alabama remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Birmingham Alabama, Progent's online computer support specialists are ready to deliver effective and cost-effective system help whenever your business has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Birmingham office deals with a local independent consultant or employs an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to solve sudden system crises or especially complicated integration problems.
Details of Progent's Online Network Support for Birmingham Alabama
Progent's phone help, remote troubleshooting, system security consulting, and system administration services give companies in Birmingham Alabama the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Birmingham Alabama and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone help and asks for no monthly subscription fee for services delivered during regular business hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support services consist of technology integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for critical application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Database Administration and Application Design
Apple Mac Support
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that address the special needs of your company.
- Sophisticated Remote Connectivity Software
Protected online connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise require a costly personal visit. State-of-the-art online access software and expert technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 migration, Windows 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every client. The discipline of detailing and organizing support records allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.