Fast Remote Technical Support for Birmingham Computer Networks
For companies located in Birmingham or anywhere in the state of Alabama, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. This reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast fixes manage to end up as large tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and proven methodologies which ensure the highest level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to access your environment remotely without violating system security.
Progent's sophisticated service database application keeps comprehensive histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to each client by every Progent consultant. This archive of anomalies and fixes is organized as an easily exploitable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote service experts can determine the best resolutions promptly.
Remote services provided by Progent to companies in Birmingham and throughout the state of Alabama include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist you business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. CCIEs know how to resolve even the most stubborn challenges surrounding network infrastructure design, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional value because their depth of experience permits them to find solutions for problems quickly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your network by means of state-of-the-art on-line troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances by offering consulting services such as:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide range of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance troubleshooting anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Birmingham Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Birmingham or anywhere in the state of Alabama instant communication with a dependable support group with years of experience offering telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a key driver of business success, and Progent's aim is to fix and not merely report technical problems.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting support and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your network support is proactive rather than reactive. By detecting possible problems before they grow into network outages, remote monitoring can minimize disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Birmingham or anywhere in the state of Alabama, Progent's phone-based computer support engineers are ready to provide professional and affordable system support whenever your company requires it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Birmingham business deals with a regular independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix sudden system emergencies or especially complex integration problems.
Details of Progent's Remote Network Support for Birmingham
Progent's online help, remote repair, system security consulting, and system management services offer offices in Birmingham or anywhere in the state of Alabama unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Birmingham and is also ideal for customers in more remote areas of Alabama that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone support and requires no periodic subscription fee for support services provided during normal working hours. This saves you from paying big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Application Design
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that meet the unique requirements of your company.
- Sophisticated Online Connectivity Tools
Protected remote access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal service call. State-of-the-art online access tools and expert engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for High Network Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients require instant access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of IT support, executing a wide variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.