Fast Remote Support for Birmingham Alabama Computer Systems
Fast Online Consulting for Birmingham SystemsFor businesses in Birmingham Alabama, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced technology required to resolve most information system problems quickly. Efficient support lowers direct costs because solutions require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven processes which allow the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's computer system remotely without breaching corporate security.

Progent's sophisticated technical support database application maintains thorough histories of all support that Progent's clients have received. Progent's authorized engineers have access to the records of all help rendered to every client by every engineer. This history of problems and solutions is structured as an easily retrievable support database that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists can come up with the most efficient solutions promptly.

Remote technical services offered by Progent to customers in Birmingham Alabama include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A broad range of devices can be utilized for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or improving your current organization, identifying or modifying Help Desk software to address the special demands of your company, or adding temporary phone support staff to work with your existing Call Center resources to deal with high-demand situations like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center staff of veteran information technology consultants provides your workers in Birmingham Alabama immediate assistance from an effective technical support resource with years of experience offering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a solid contributor to company performance, and Progent's goal is to solve rather than simply report network problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For more on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Birmingham Alabama remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they result in network outages, automated monitoring can head off stressful and costly service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a combination of OS platforms.
How Your Birmingham Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Birmingham Alabama, Progent's phone-based network support specialists can deliver effective and economical IT help the instant your company has to have it. Over 20 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Birmingham office relies on a local independent support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Birmingham Alabama
Progent's online support services enable your Birmingham business to enjoy the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Birmingham Alabama, local computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your local service people. In these situations, Progent's online service professionals provide a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to increase your capability to resolve downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance consultants. While freelance consultants carry less internal costs than larger consulting companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your company grows, network downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system is always up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such poorly designed systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle current business demands and ease future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical education to negotiate an increasingly complex maze of technology options available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a broad variety of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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