Fast and Affordable Remote Support for Birmingham Alabama Computer Systems
Fast Remote Technical Support for Birmingham NetworksFor companies in Birmingham Alabama, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. This lowers direct costs because solutions use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow turn into major invoices. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes which allow the highest level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your environment without breaching network security.

Progent's advanced customer support database application includes comprehensive histories of the support that Progent's customers have received. Progent's authorized consultants have access to the details of all help delivered to every customer by every engineer. This database of issues and solutions is structured as an easily retrievable internal database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient solutions quickly.

Online support services provided by Progent to businesses in Birmingham Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to meet the special demands of your company, or providing temporary online personnel to supplement your existing Help Desk Call Center group to deal with high-demand situations such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Birmingham Alabama rapid contact with a reliable support resource with substantial background providing telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to resolve and not simply document technical issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online professional engineering expertise and education in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Birmingham Alabama online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly information system crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of platforms.
How Your Birmingham Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Birmingham Alabama, Progent's online computer support specialists can deliver professional and economical system help the moment your business needs it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Birmingham office has a local independent support technician or maintains an in-house IT staff that can handle typical network issues, Progent’s Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Birmingham Alabama
Progent's online IT consulting services allow your Birmingham organization to experience the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Birmingham Alabama, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises can spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular resources and to convey useful information to improve your ability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations often depend on independent freelance service providers. While independent service people have less overhead than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of backup help may force your company to go without assistance during an emergency. As your company grows, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly built systems need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can deliver the solid foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations need guidance and technical training to navigate through an increasingly complex maze of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, optimizing and troubleshooting SCOM solutions and can provide companies of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical issues detected by SCOM 2012.

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    • Les Kent has a 35-year history of effective technology integration, business management, sales, and operations. He has demonstrated a talent for creating sophisticated information technology solutions while working as a system designer, application developer, project manager, deployment expert, and problem solver for small companies, start-ups, and major enterprises.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and fixing System Center Operations Manager environments and can provide companies of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems detected by SCOM 2012.

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    Progent offers a selection of IT service bundles for small companies. These information technology outsourcing and server monitoring solutions are based on the proactive problem solving capabilities of Microsoft Operations Manager, a state-of-the-art server and IT support product that monitors the reliability, performance, and security of your network and isolates incipient problems before they can bring down your system. With Progent's economically priced network service programs, small businesses can select a basic co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.

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    Progent's experts offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server expertise, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or earlier editions of OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad management, or migrating to iCloud services. For business networks based solely on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's objectives.

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