Fast and Affordable Remote Support for Birmingham Computer Networks
Immediate Remote Consulting for Birmingham NetworksFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they have the practical background and have access to the advanced tools necessary to solve the majority of network issues rapidly. This lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and proven methodologies that allow the maximum level of efficiency for online consulting and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to connect to your company's network without breaching system security.

Progent's powerful technical support database system maintains detailed histories describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support delivered to each customer by any Progent consultant. This archive of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find the most efficient resolutions in the least time.

Remote support provided by Progent to clients in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient telephone support as well as the ability to escalate complex tasks to high-level consultants.

    Progent’s Virtual Call Center is intended for larger companies and operates as a seamless supplement to your current Call Center staff. Progent's Virtual Help Desk can serve as a an escalation resource for the toughest technical issues, or be available in those circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Birmingham or anywhere in the state of Alabama immediate access to an effective support group with years of experience offering telephone-based support and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a major enabler of business performance, and Progent's goal is to resolve instead of merely record IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, proactive monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support multiple OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Birmingham or throughout the state of Alabama, Progent's online network support engineers can deliver professional and cost-effective IT support whenever your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Birmingham organization deals with a local freelance support technician or maintains a full time IT staff that can handle common computer issues, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden system crises or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Birmingham
Progent's online IT consulting services allow your Birmingham company to realize the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will acquire added business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Birmingham or anywhere in Alabama, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can resolve the majority of network problems. However, major troubles might spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local support personnel. In these instances, Progent's online service specialists offer a convenient, fast, and budget-friendly solution to augment your local help and to transfer useful information to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies commonly depend on individual freelance consultants. Although freelance service people have less overhead than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the lack of fallback help may require your business to go without help during an emergency. As your network grows, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an information system created on a shoestring budget. Without a proper framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to offer the solid foundation to handle current business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology options capable of accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.













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