Fast and Affordable Online Technical Support for Birmingham Alabama Computer Systems
Fast Remote Help for Birmingham SystemsFor companies located in Birmingham Alabama, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This lowers immediate costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote consulting know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike many online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven processes which promote the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can connect to your system remotely without breaching system security.

Progent's advanced service reporting application stores detailed records describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support provided to each customer by every engineer. This database of issues and repairs is stored as an easily retrievable support knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.

Remote technical support services provided by Progent to businesses in Birmingham Alabama include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your core support staff. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the service database are consistent whether incidents are taken care of by your core network support resources, by Progent, or a mix of the two. You have unrestricted versatility to expand or shrink your part of IT support work as required. Progent takes care of startup installation and onboarding of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Birmingham Alabama instant access to an effective technical support group with years of experience providing phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's goal is to resolve rather than just annotate technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Birmingham Alabama remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By spotting emerging trouble spots before they grow into crashes, remote monitoring can minimize disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of OS platforms.
How Your Birmingham Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Birmingham Alabama, Progent's phone-based computer support engineers can deliver professional and cost-effective system help whenever your organization needs it. Over two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Birmingham business works with a regular independent support technician or maintains a full time organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Birmingham Alabama
Progent's online network troubleshooting services allow your Birmingham company to experience the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive added business worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Birmingham Alabama, nearby computer service providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local support people. In these cases, Progent's online service experts provide a convenient, quick, and affordable solution to supplement your local help and to transfer useful information to improve your capability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed systems need careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture able to deliver the stable foundation to meet critical business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business success and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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