Fast and Affordable Online Help for Birmingham Alabama Networks
Urgent Remote Technical Support for Birmingham NetworksFor companies located in Birmingham Alabama, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent value because they possess the practical experience and are equipped with the advanced tools needed to solve most information system issues rapidly. Efficient support lowers immediate expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where quick solutions somehow turn into large invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested processes which ensure the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your system without compromising corporate security.

Progent's proven customer support reporting application includes comprehensive histories describing the support that Progent's customers have been provided. Progent's team consultants have access to the specifics of support delivered to every client by any consultant. This history of trouble tickets and repairs is organized as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to find optimal resolutions promptly.

Online technical services offered by Progent to businesses in Birmingham Alabama include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or modifying Help Desk software products to handle the special needs of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle high-demand scenarios such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals provides your workers in Birmingham Alabama rapid communication with an effective network service resource with years of experience offering telephone-based consulting and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to fix and not simply track technical issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Birmingham Alabama remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting looming trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate a mix of platforms.
How Your Birmingham Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Birmingham Alabama, Progent's phone-based network support engineers can provide professional and cost-effective IT help the instant your organization needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Birmingham business relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to fix sudden system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Birmingham Alabama
Progent's online technical help services allow your Birmingham company to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most companies in Birmingham Alabama, nearby computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can deal with the majority of network issues. However, major troubles may strike when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call service specialists provide a convenient, quick, and economical way to augment your regular resources and to convey valuable information to increase your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance consultants. Although independent service people have less internal costs than larger service organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an emergency. As your network expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These badly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business demands and simplify future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing productivity. They do not need a computer engineer who is motivated to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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