Fast and Affordable Online Help for Birmingham Alabama IT Networks
Urgent Remote Support for Birmingham SystemsFor companies in Birmingham Alabama, Progent offers online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to resolve most network issues quickly. This reduces direct costs since solutions use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to communicate with your system without compromising corporate security.

Progent's proven customer support database system includes detailed records for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance delivered to every customer by every consultant. This database of problems and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit fast access to manufacturers' internal support staff so Progent's online service experts are able to come up with the most efficient resolutions promptly.

Remote technical support services available from Progent to companies in Birmingham Alabama include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting support can assist you in building an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk application software to handle the special needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources during demanding situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Birmingham Alabama quick communication with an efficient network service resource with substantial background providing phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of business success, and Progent's policy is to solve and not merely annotate IT issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers online professional engineering support and education in key application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Birmingham Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting possible problems before they expand into downtime, proactive monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Birmingham Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Birmingham Alabama, Progent's phone-based computer support specialists can deliver professional and affordable IT support whenever your business requires it. Over 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Birmingham company works with a local freelance consultant or maintains a full time organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Birmingham Alabama
Progent's remote technical help services allow your Birmingham organization to experience the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by being more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most offices in Birmingham Alabama, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. However, IT crises may spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call service specialists provide an easy, quick, and affordable solution to augment your local help and to transfer useful information to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. Although independent service people carry less overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your business grows, system downtime and problems with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. These poorly designed systems need careful analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle current business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated array of product options available for accelerating business success and improving productivity. Businesses hardly need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the forefront of network support, executing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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