Fast Online Support for Birmingham IT Networks
Urgent Remote Help for Birmingham SystemsFor businesses in Birmingham or anywhere in the state of Alabama, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve most network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to access your company's computer system remotely without compromising network security.

Progent's advanced customer support reporting system stores extensive histories for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each customer by any engineer. This history of anomalies and responses is organized as a quickly accessible support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available other massive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote service experts can determine the best solutions promptly.

Remote technical services offered by Progent to customers in Birmingham and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to create an internal Help Desk but who want fast access to a reliable Call Center with professional phone assistance plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk application software to address the unique requirements of your business, or providing temporary phone support staff to reinforce your in-house Help Desk group to handle unusually busy scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of experienced network professionals offers your clients in Birmingham or anywhere in the state of Alabama quick communication with a dependable network service group with years of experience offering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a key contributor to company performance, and Progent's intent is to resolve instead of merely document network problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they grow into downtime, remote monitoring can avoid stressful and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks based on a variety of platforms.
How Your Birmingham Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Birmingham or throughout the state of Alabama, Progent's phone-based computer support specialists can provide professional and cost-effective system support whenever your company requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Birmingham company has a local freelance consultant or maintains a full time IT staff that can handle common network issues, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to resolve sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Birmingham
Progent's online network troubleshooting services enable your Birmingham company to experience the advantages of on-call, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire added business worth by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Birmingham and throughout Alabama, local network support resources, whether consisting of independent consultants or an in-house IT staff, can solve typical network problems. However, major troubles can occur when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service experts give you an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to increase your ability to resolve future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. Although independent service people have smaller overhead than larger consulting firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of backup help may require your company to go without assistance during an emergency. As your business expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your network remains up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the organization. Such badly built environments need proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.