Fast and Affordable Remote Support for Birmingham Computer Networks
Immediate Remote Consulting for Birmingham NetworksFor organizations in Birmingham or anywhere in the state of Alabama, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they have the practical background and have access to the advanced tools necessary to solve the majority of network issues rapidly. This lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and proven methodologies that allow the maximum level of efficiency for online consulting and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to connect to your company's network without breaching system security.

Progent's powerful technical support database system maintains detailed histories describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support delivered to each customer by any Progent consultant. This archive of anomalies and fixes is stored as a conveniently exploitable support database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find the most efficient resolutions in the least time.

Remote support provided by Progent to clients in Birmingham and anywhere in the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for companies who lack the money or time to build and maintain an internal Call Center but who need quick access to an effective Help Desk with proficient telephone assistance plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk software to meet the special demands of your company, or providing temporary online staff to supplement your internal Help Desk team during unusually busy events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Birmingham or anywhere in the state of Alabama instant assistance from an efficient technical support group with extensive background delivering telephone-based consulting and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's aim is to fix and not merely report IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Birmingham, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they cause downtime, system monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a combination of OS platforms.
How Your Birmingham Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Birmingham or anywhere in the state of Alabama, Progent's phone-based computer support specialists can deliver expert and cost-effective IT support the instant your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to repair network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Birmingham business relies on a regular freelance consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Birmingham
Progent's online technical help services allow your Birmingham business to enjoy the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Birmingham or anywhere in Alabama, local network support providers, whether represented by independent consultants or a full-time IT staff, can deal with typical network issues. On the other hand, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online service specialists offer an easy, fast, and budget-friendly solution to augment your regular help and to pass on valuable information to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent consultants have less overhead than larger consulting firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of backup personnel may require your business to go without assistance during an IT crisis. As your business expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your IT system stays available.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the success of the business. These poorly built environments need careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle current business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical education to navigate through an ever more complex array of technology options capable of promoting business growth and improving efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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