Wireless Consulting Support

Consulting Support Services for RIM BlackBerry Environments
BlackBerry mobile PDAs from Research in Motion are among today’s most successful products for achieving anytime-anywhere access to email, scheduling, web-based programs, and other vital business information. As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, reliability, and recoverability has become the norm for businesses of any size, successful integration and maintenance of BlackBerry technology has grown more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses often turn to external support firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, gives small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their business information system.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined administration utilities so you can monitor and administer BlackBerry devices across your business, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and thoroughly.

BlackBerry BES Server Technical Services
The BlackBerry Enterprise Server (BES) gives companies a single and safe source for integrating BlackBerry smartphones into their email, collaboration, and application environment. BlackBerry BES Server allows mobile BlackBerry users to connect to Microsoft Exchange, Lotus, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to ensure data consistency for collaborative programs like schedules, address books, tasks, IM, and custom business programs. Thanks to BlackBerry Enterprise Server integration with Exchange Server, users with BlackBerry handsets have push-based connectivity with Exchange messages as well as instant messaging-enabled applications via Microsoft Office Live Communications Server and Lync Server integration.

Progent's BlackBerry-premier consultants can assist you to design, configure, and troubleshoot BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the cost of maintaining a mobile workforce.

How Progent's BlackBerry certified Consultants Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, modifying user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of problems concerning synchronization, handset detection, messaging reconciliation, web access, mobile connections, IM, desktop application installation, and Desktop Redirector.

As a leader in providing countrywide online help for small office IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs at a minimum and, by solving problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs analysis, system design, deployment strategy and execution, performance optimization, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to contact Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.