Consulting and Technical Support for RIM BlackBerry Environments
BlackBerry mobile PDAs from Research in Motion are among todayís most popular products for achieving mobile connectivity to messaging, scheduling, web applications, and other critical business information. As the complexity of small business IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry technology has become more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small organizations frequently resort to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry technology specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's efficient remote support capabilities, provides small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their business information system.
Progent's consultants can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, customize wireless applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.
BlackBerry Enterprise Server (BES) Integration Support
The BlackBerry BES Server offers businesses a single and secure mechanism for integrating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry clients to connect to Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to achieve data consistency for applications such a calendars, address books, tasks, IM, and specialized business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, mobile workers carrying BlackBerry handsets can have effortless access to Exchange messages plus instant messaging-capable applications through Microsoft Communications Server and Lync Server 2010 integration.
Progent's BlackBerry-certified engineers can show you how to plan, deploy, and troubleshoot BlackBerry Enterprise Server (BES) so you can optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the cost of supporting mobile workers.
How Progent's BlackBerry premier Experts Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services span areas from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can also help you to resolve a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop software installation, and Desktop Redirector.
As a top innovator in delivering nationwide online help for small office IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support expenses at a minimum and, by resolving issues quickly, improves the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.
Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
Contact Progent to Get Help from a BlackBerry-Qualified Consultant
To ask Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.