Wireless Consulting Support
Online and On-premises Help for Business Networks BlackBerry Consulting
Consulting and Technical Support for Research In Motion BlackBerry Solutions
BlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for maintaining anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business data. As the sophistication of small company networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for companies regardless of size, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses often turn to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, dispensing with the requirement for an in-house BlackBerry technology expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online service delivery model, provides small businesses an affordable alternative for incorporating BlackBerry technology productively into their information network.
Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined administration utilities so you can monitor and control BlackBerry smartphones across your business, define security policies that make sense for your company, develop custom wireless software, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.
BlackBerry BES Server Integration Support
The BlackBerry Enterprise Server gives businesses a single and safe mechanism for incorporating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry BES Server enables wireless BlackBerry clients to connect to Exchange, Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for applications such a calendars, contact lists, tasks, notes, and specialized business software. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange, mobile workers with BlackBerry smartphones have push-based access to Exchange email plus IM-enabled applications through Microsoft Office Live Communications Server and Lync Server integration.
Progent's BlackBerry-certified engineers can help you design, install, and troubleshoot BlackBerry BES Server so that you optimize the efficiency of BlackBerry clients, streamline the administration of a BlackBerry environment, and lower the cost of supporting a mobile workforce.
How Progent's BlackBerry premier Experts Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can also assist you to resolve a wide range of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.
As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses at a minimum and, by resolving problems promptly, improves the output of your BlackBerry smartphone clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, install access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
Call or Email Progent to Get Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, call
An index of content::
Windows Server 2016 Disaster Recovery Troubleshooting
Computer Consultants Windows Server 2016 Stretch Clusters
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
SCCM 2012 Asset Inventory Onsite Technical Support
Consulting SCCM 2012 Policy Settings
Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to build a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Immediate Developer Custom Application
Great Plains Integration
For custom application development, Progent can provide software design experts to produce business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
password management Consultant Services
ProSight SSL certificate management Consultant
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
MRTG IT Consulting
Linux Network Monitoring Troubleshooting
Network monitoring typically involves tracking a network’s resource usage to help uncover data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can show you how to use both these programs to tune and repair your network. Progent's UNIX consulting services offer small businesses and programmers assistance with administering and supporting UNIX and Linux networks that work with Microsoft-based products.
ProSight Virtual Machine Security Consulting Services
Online Troubleshooting ProSight ESP Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware.
Dynamics GP/Great Plains Features Help and Support
Online Troubleshooting Dynamics GP/Great Plains
Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics GP so that you preserve your information, strengthen your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce custom business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Service Database Remote Technical Support
Support and Integration Service Database
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Nagios for Linux Consulting
Emergency Linux Network Monitoring, Nagios and MRTG Consulting Services
Nagios and MRTG are powerful, license-free monitoring utilities that operate on Linux and can be deployed to monitor UNIX environments, Microsoft Windows systems, or multi-OS situations in which Linux and Microsoft Windows run side by side. Nagios allows network support engineers to track network services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you track the bandwidth through SNMP network appliances such as servers, routers, and switches. Progent's network integration consultants can help you utilize both these tools to tune and troubleshoot your network.
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