Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Boise, Idaho businesses the services of BlackBerry-certified experts who can assist companies to maintain their BlackBerry environments or transition smoothly to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of RIM BlackBerry technology has grown increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses often turn to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the need for an internal BlackBerry technology expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, coupled with Progent's proven online support capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry technology productively into their information system.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and control BlackBerry devices across your business, define security policies that are right for your company, develop custom wireless applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and safely.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services


Technical Services for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Lotus Domino, or Groupwise clients to send and receive emails that are encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide selection of crucial management tasks ranging from BlackBerry setup and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to use BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Update BlackBerry device software wirelessly
  • Manage user settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant infrastructure based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Monitor and report on the health of your BlackBerry system

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can in addition help you to resolve a broad range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online help for small office IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support costs at a minimum and, by resolving problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security options.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, control Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, repair, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs analysis, solution architecture, installation planning and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration approach and physical components meet your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software versions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
To get in touch with Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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