Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most successful solutions for achieving mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Boise, Idaho companies the expertise of BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies regardless of size, successful integration and support of BlackBerry solutions has grown more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations often resort to outside support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small businesses to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online service delivery model, provides small companies an economical solution for integrating RIM BlackBerry technology productively into their IT network.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, develop custom mobile software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and safely.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single platform for controlling key jobs like smartphone deployment, updates, and deactivation while also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Integration Support

BlackBerry BES Server provides a variety of security options starting with automatic encryption of information transmitted between a BlackBerry wireless handset and BES Server based on AES or Triple Data Encryption Standard. BES Server also permits great versatility in selecting levels of protection to meet the specific requirements of your mobile environment. Progent's BlackBerry certified consultants can assist you to choose powerful security features and activate them remotely. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a missing or stolen device
  • Disable Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also provides flexibility in determining ways to keep BlackBerry users from installing or running unsecure or prohibited code. Progent can assist you to choose blocking techniques like:

  • Specify exactly which applications are allowed on the device
  • Block external software from allocating non-volatile memory on the BlackBerry device
  • Select which functions external programs can use on the BlackBerry device
  • Limit the types of connections third-party software running on the smartphone can initialize
  • Block all third-party programs from being loaded or executed on the device

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the MDS and IM, install access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, system design, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a mobile wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
To get in touch with Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.