Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless PDAs were once among the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web programs, and other critical business data. Progent offers Boise, Idaho companies support from BlackBerry-certified professionals who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of any size, effective integration and maintenance of BlackBerry technology has grown increasingly difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small organizations frequently resort to external support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery model, gives small companies an economical alternative for incorporating BlackBerry products productively into their IT network.

Progent's consultants can assist your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management support, and Microsoft Exchange setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can track and support BlackBerry devices throughout your company, define security policies that are right for your company, customize wireless software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services


BlackBerry Enterprise Server (BES) Consulting and Technical Support
The BlackBerry BES Server offers companies a centralized and safe source for incorporating BlackBerry smartphones into their email, groupware, and application environment. BlackBerry Enterprise Server (BES) allows wireless BlackBerry users to access Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to achieve up-to-date information for applications such a calendars, address books, to-do lists, notes, and custom business programs. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers with BlackBerry handsets have push-based connectivity with Exchange email as well as to IM-enabled applications via Microsoft Communications Server and Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-premier consultants can show you how to plan, install, and maintain BlackBerry Enterprise Server (BES) so you can optimize the efficiency of BlackBerry users, streamline the administration of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs analysis, solution design, deployment strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to decide which administration model and physical components match your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to run company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
To ask Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Online Help Cisco ASA Firewall VPN

    The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a seamless extension of your network consulting team.

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    Progent's Windows consultants can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent include Return on Investment estimates, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker access, security and compliance, streamlined deployment and administration, network optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and end users, and ongoing consulting support.

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    Progent offers national urgent phone support and troubleshooting services for companies that run environments powered by variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Online technical support provides optimum return for your information technology dollar by extending client productivity and limiting the time charged for computer repair services. Advanced remote support utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network issues without squandering time and expense by going to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a mix of telephone help and online access. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to assist with the toughest network issues.

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    Microsoft Windows 2003 Support and Help

    Progent's certified Windows 2003 Server engineers offer computer help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows 2003 upgrade, configuration, update, and support offerings include network design, installation, project management, in-person and remote network support and troubleshooting, Call Center services, expert security services, turn-key outsourcing, and expert co-sourcing.

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    Progent's certified SQL Server 2022 experts can assist you to assess the advantages for migrating to SQL Server 2022 and can deliver fast online or onsite contact with experts in system planning and deployment, software programming, database administration, and cybersecurity.

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    Progent's Duo managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.

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    Progent's Citrix experts can help your business to design, deploy, manage, and troubleshoot a virtualized Windows application delivery solution based on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can help your organization to manage and support a remote datacenter that offers high availability, enhanced security, and rapid recovery.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity.

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