Consulting Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once among the most popular solutions for maintaining mobile access to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Boise, Idaho companies support from BlackBerry-certified experts who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a current smartphone platform.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective deployment and maintenance of BlackBerry technology has become increasingly challenging. To address issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small businesses frequently resort to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the need for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven online support capabilities, gives small companies an affordable solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and control BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Consulting Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry wireless handsets, offering a centralized platform for controlling critical tasks like smartphone installation, updates, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server offers a wealth of security options starting with automatic data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry BES Server also allows great flexibility in adjusting degrees of protection to meet the special needs of your company's environment. Progent's BlackBerry certified consultants can assist you to select advanced security features and activate them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a smartphone
  • Erase data from a lost or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also offers versatility in determining mechanisms to prevent mobile users from loading or running unsafe or prohibited software. Progent can assist you to choose protective processes such as:

  • List exactly which programs are permitted on the device
  • Block external software from allocating non-volatile memory on the BlackBerry device
  • Determine what resources third-party programs can use on the device
  • Limit the kinds of access third-party programs running on the device can initialize
  • Block all third-party programs from being installed or run on the BlackBerry smartphone

Professional BlackBerry Technical Support Available Online from Progent
Progent's certified BlackBerry engineers are accessible remotely to deliver expert technical help to businesses in the Boise region or throughout the state of Idaho. Progent's seasoned remote technical support team has helped businesses solve computer issues and cut IT service costs in each state in the United States and established a substantial following of satisfied clients. (See Progent's client testimonials.)

Progent can provide online help for a broad selection of technologies related to RIM BlackBerry products including synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can in addition assist your business to resolve a wide array of problems associated with synchronization, handset detection, messaging consistency, web access, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small business networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support costs low and, by resolving problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and assist you to select and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Consultant
In order to ask Progent about consulting support for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.