Consulting and Technical Support for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile smartphones were once among the most successful products for maintaining anytime-anywhere access to messaging, calendars, web applications, and other vital business information. Progent can provide Boise, Idaho companies the services of BlackBerry-premier professionals who can assist companies to maintain existing BlackBerry deployments or migrate smoothly to a modern mobile platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has become the norm for companies regardless of size, successful integration and maintenance of BlackBerry technology has become more challenging. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses often turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven remote support capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry smartphones, providing a single solution for controlling key tasks like smartphone installation, updates, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry BES Server includes a wealth of security options beginning with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in adjusting levels of security to meet the special requirements of your mobile network. Progent's BlackBerry certified engineers can assist you to select advanced security functions and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to keep mobile users from installing or executing unsecure or prohibited software. Progent can help you to select protective techniques like:

  • List precisely what applications are allowed on the device
  • Block third-party software from using persistent memory on the BlackBerry device
  • Select which resources third-party software can access on the BlackBerry device
  • Limit the kinds of access third-party applications running on the smartphone can establish
  • Prevent all third-party software from being installed or run on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can in addition assist your business to resolve a wide array of issues associated with synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs low and, by resolving issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the MDS and IM, implement access control lists, control Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a RIM BlackBerry-Qualified Specialist
To ask Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.