For offices of all sizes in Boise Idaho, Progent offers easy, quick, and economical communication with CCIE-Premier network experts. Cisco CCIEs are world-class network professionals who earn this elite certification by completing rigorous examinations administered by Cisco. CCIE-qualified engineers can tackle the most complicated issues surrounding network deployment, repair, and optimization. Progent's CCIE-certified support specialists operate directly with Cisco's internal engineers in analyzing problems with IOS or Cisco NX-OS software and developing temporary alternatives or obtaining program patches to fix problems. A Cisco CCIE knows how to detect the cause of computer network problems stemming from network appliances or applications.

Progent offers fast and affordable online contact with a CCIE expert so that you can receive timely assistance for complex network issues that are affecting productivity but are outside the scope of your ordinary network support resources. Progent's Cisco CCIE-Certified support professionals can examine your network using state-of-the-art remote connectivity utilities in order to perform fast and low-cost analysis and resolution of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by large enterprises or nationwide Internet providers, and so their skills are not easily available to smaller businesses. Progent is among the rare support organizations to make CCIEs accessible to support small and medium sized companies. In addition, Progent can provide quick contact with a CCIE by phone so that you can get immediate help for complex network problems that are reducing worker efficiency. To learn how to get in touch with a Progent CCIE for immediate assistance with your IT infrastructure, visit remote network assistance.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services


Progent has one of the largest rosters of Cisco-certified CCIE engineers of any independent consulting firm in the U.S. Consequently, Progent can provide world-class skill in delivering network infrastructure solutions based on Cisco products. Because Progent is also a Microsoft Certified Partner and provides professional application support for a wide array of popular applications, Progent can help you achieve end-to-end IT solutions that maximize the business value of your network.

CCIEs are an excellent value since their deep experience allows them to resolve the most complex problems rapidly. In many scenarios, less qualified engineers can burn up many hours or days wrestling with a problem that a certified CCIE can resolve in just a few minutes. The majority of Progent CCIEs are not only experienced with Cisco networking solutions, but also have a variety of recognized technical certifications such as Microsoft MCSE, and an important network security credential such as CISA or CISM. This permits Progent to offer complete solutions that incorporate a broad array of technologies without requiring extra costs and interruptions managing multiple consultants.

Software Update Management for Cisco Network Appliances
Software update management is a vital and complicated process. Timely and properly managed updating maximizes cybersecurity, compliance, availability, and functionality. Haphazard software update management can cause security gaps, compatibility issues, slow or erratic performance, needless downtime, or unavailability of key features. Patching entails more than occasional updates of an OS and apps for servers and endpoints. Firmware patches can be as vital for network infrastructure appliances such as switches, firewalls, and wireless access points.

Patch Management Services for Infrastructure Appliances

Progent offers patch management expertise for infrastructure appliances from Cisco and other major vendors

Progent has delivered top-level assistance for Cisco infrastructure products for more than two decades and Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. To find out about Progent's service options for software update management, visit Progent's software update management services.

To learn more details concerning Progent's world-class support services for Cisco technology, choose a topic:

Additional Support Services Offered by Progent
Progent also offers a a wide array of consulting expertise in key practice areas to assist businesses to convert Cisco networking technology into a cohesive information system that delivers strategic advantage. A few of the consulting services offered by Progent's subject matter experts are project management expertise, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization design and management, Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows Server 2016 hybrid cloud solutions, Microsoft Hyper-V consulting, disaster recovery planning and testing, Windows Server 2012 R2 configuration, pentesting with NodeZero from Horizon3.ai, security compliance scanning, DBA and application expertise, and part-time Chief Information Officer services.

Progent can also assist your IT team you to design, implement, administer and troubleshoot enterprise hybrid cloud solutions that incorporate physical and cloud infrastructure and that use Cisco technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud integration consulting.)

By offering an efficient centralized resource for network generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that address the unique needs of companies in Boise Idaho.



An index of content::

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    Progent's seasoned ransomware recovery experts can assist you to rebuild a network victimized by a ransomware virus such as Ryuk, WannaCry, NotPetya, or MongoLock.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft Certified IT support experts. With Progent's economically priced IT service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business information systems world-class availability, security, and productivity.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers important innovations as well as a revamped architecture. These enhancements favorably impact vital facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, design an efficient validation and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and management for Exchange 2013.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology by SentinelOne to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite services to assist you to design, deploy, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.

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  • Wi-Fi 6 wireless controller Integration Support
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    Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless uptime with fast failover, and hardening data security by detecting threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest wireless controller technology.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.

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    Progent is convinced that a well designed and executed network can be a pivotal piece for accelerating a company's success, and Progent applies this philosophy in our corporate network infrastructure. Progent has created a zero-downtime virtual office infrastructure that enables our staff engineers and certified contractors to offer rapid and efficient service, collaborate easily on complex jobs, and gain from professional and personal maturity from being a member of a dynamic company culture of self motivation and freedom.

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    Progent's wireless professionals can help small businesses design, select, evaluate, deploy and maintain secure building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of security that matches or excels wired interfaces. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and install the wireless connectivity technology that align best your business needs.

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  • Remote Troubleshooting RDBMS
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    Progent's certified database application consultants offer small and midsize businesses remote support for leading database platforms including MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and integration, database design and programming, administration support, replication and synchronization solutions, capacity planning, tuning, migration, information security, backup/restore options, troubleshooting, and webinar training.

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  • Solaris Support
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    Progent's Solaris family support services offer small businesses and developers support for administering and maintaining Solaris systems that run with Microsoft-based networks. Progent offers your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise offers you a convenient single consulting firm to show you how to build and manage a protected and reliable mixed-platform connectivity and communications solution that supports Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with fast failover, and strengthening data security by detecting threats and filtering traffic content according to user class and location. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or implement a smooth migration to Cisco's modern Wi-Fi controller solutions.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management and automation of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to create and centrally control network environments that include branch offices, data centers, and cloud resources.

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    Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a easily managed web gateway that acts as a single-server platform for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security reporting features, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and carry out test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist your organization to migrate smoothly to Forefront TMG 2010 from ISA Server.

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    Progent can help you to design, deploy and troubleshoot a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all popular public clouds, and permits businesses to create a data protection ecosystem with a low Recovery Time Objective and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from user mistakes, system errors, ill-intentioned insiders, and external assaults like ransomware.

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    Progent has 20 years of experience assisting small and mid-size businesses to design, install, optimize, administer, and troubleshoot IT networks that support telecommuters.

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    Progent's certified security consultants can perform NodeZero-based threat assessments to verify your security monitoring and protection tools and policies are properly set up and effective.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, mobile workers, and mission-critical web applications. Progent's ISA Firewall experts are available to assist your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of ISA Server.

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    Progent's Intune consultants can assist you to assess the business value of adopting Microsoft Intune for configuring and managing your mobile computers including notebooks, smartphones, and tablets based on Windows, iOS, and Google Android. Progent can assist you to configure policies, plan and deploy pilot environments to confirm the benefits of Intune for your network, deploy Intune across your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune deployment.

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    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, in the trenches of network service, executing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

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    The Help Desk service delivery model used by Progent's Technical Response Center offers small companies an efficient option to dependence on independent service individuals by offering broad expertise shared by multiple engineering groups, optional 24x7 availability of emergency assistance, escalation capability to appropriate engineers for solving the most intractable issues, support consistency and reliability, prompt follow-up enforced by veteran IT service managers, a variety of easy-to-use ways for requesting support tasks, and excellent process transparency enabled by ticket tracking and available through a web portal.

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    Progent's Mac networking engineers can assist you with a wide range of system infrastructure issues including network architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies including VoIP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, configuring, and supporting a network architecture that is robust, secure, efficient and aligned with your business goals. Progent can help you configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of cutting-edge high-end applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    DoubleTake/Carbonite Software publishes a selection of tools intended to provide small and midsize businesses a variety of affordable alternatives for replicating and recovering business-critical workloads including Exchange, SQL, Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business IT systems to create a high state of fault tolerance and business continuity capability at a budget-friendly price.

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    Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery strategy to prepare for an IT system catastrophe. Progent can help you create a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability network solution that takes into account availability issues involving a wide array of network technologies and procedures.

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    Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any aspect of information system security. Progent can help create cost-effective cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients sharing network resources distributed across multiple physical sites and public and private clouds.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Ekahau-certified Wi-Fi network design consultants can help you to design, install, tune, manage and troubleshoot a Wi-Fi network adapted to your building. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.

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    Progent provides support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can help you to maintain outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.

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    Progent provides customized remote training for a range of client applications and environments such as Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the benefits of conventional physical classroom instruction, such as immediate interaction between clients and trainers, but avoids the expenses of travel and the challenge of trying to accommodate the schedules of many trainees. Offered to single students or classes of all sizes, Progent's virtual training permits the teacher to run the class from a remote office and the clients can be spread across an office or across the the U.S. Virtual training deploys powerful teaching aids such as virtual white boards, real-time questions, and collaborative desktops. Sessions can be brief and targeted to specialized topics or longer in time and wider in coverage.

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    Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. You can take advantage of Progent's private cloud to avoid large investments in the purchase, maintenance, and operation of network equipment and data center facilities while achieving world-class levels of system availability and physical security.

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    For custom program development, Progent can provide programming consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent's data center IT services are designed for businesses with equipment housed at Internet Data Centers or data center co-location hosting facilities and requiring on-demand in-person help at the co-location site as well as off-site help from Microsoft and Cisco Certified professionals. Progent offers a full array of Internet Data Centers and IDC and colo consulting services such as network topology evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, development and deployment of zero-downtime configurations, defining and implementing layered security structures, firewall integration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.

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    Progent's application experts can provide advanced support, software programming, integration help, and online training for popular applications covering vital areas including ERP, general accounting, management reporting, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of experience delivering high-level consulting services remotely, Progent can help clients anywhere in the United States to avoid the time and fees related to travel and on-site visits without sacrificing the effectiveness of technical services.

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    Progent's private cloud hosting service enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a secure Tier III data center on fully redundant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can use Progent's private cloud hosting service to eliminate major capital costs for the purchase, maintenance, and management of computer hardware and facilities while achieving the highest levels of system availability and physical security.

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