For companies of any size in Boise Idaho, Progent offers easy, fast, and economical contact with Cisco CCIE-Certified engineers. Cisco CCIEs are world-class network engineers who achieve this elite certification only after strenuous testing by Cisco. CCIE-certified consultants can tackle the most complex issues surrounding network integration, repair, and optimization. Progentís CCIE-qualified professionals operate directly with Cisco's internal engineers in analyzing problems with IOS or NX-OS utilities and developing temporary alternatives or receiving program patches to correct problems. A Cisco-qualified CCIE can isolate the origin of computer network difficulties stemming from hardware or software.

Progent offers fast online access to a CCIE expert so that you has the opportunity to receive high-level help for complex network issues that are impacting business productivity but are beyond the scope of your ordinary network support resources. Progent's Cisco CCIE-Certified network experts can access your system using state-of-the-art remote connectivity utilities in order to provide rapid and affordable analysis and repair of critical network issues.

Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or nationwide ISPs, and consequently their help is not readily available to smaller businesses. Progent is among the rare support organizations to make CCIEs available to help small and medium sized companies. In addition, Progent can provide quick contact with a CCIE by phone so you can get timely support for urgent network issues that are hurting worker efficiency. To learn how to get in touch with a Progent CCIE for immediate help with your network, go to remote network support.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
(208) 506-7006 Boise Network Support Services


Progent has one of the biggest teams of Cisco-certified CCIE experts of any independent consulting company in the U.S. As a result, Progent can provide world-class expertise in delivering network infrastructure solutions based on Cisco products. Since Progent is also a Microsoft Partner and offers expert application help for a wide range of business applications, Progent can deliver end-to-end IT solutions that maximize the business value of your information system.

CCIEs are an exceptional value because their depth of experience allows them to fix the most intractable problems quickly. In many cases, less seasoned engineers can burn up many hours or days wrestling with a task that an experienced CCIE can solve in minutes. Most Progent CCIEs are not only expert at Cisco products, but also have multiple advanced industry certifications such as Microsoft MCSE, and an important security credential such as CISSP or CISA. This allows Progent to provide end-to-end services that address a wide array of IT products without incurring needless expenses and delays managing too many specialists.

In order to find out more concerning Progent's world-class support services for Cisco technology, select a subject:

  • Overview of Progent's Cisco Support
  • Timely Remote Access to a Cisco Certified Internetwork Expert (CCIE) Engineer
  • Cisco Firepower Firewalls: Integration and Troubleshooting Expertise
  • Cisco ASA 5500-X Series Firewall with Cisco Firepower: Consulting and Troubleshooting Expertise
  • Cisco ASA 5500 Firewalls Consulting Assistance
  • Cisco PIX 500 Firewall Maintenance Services
  • Cisco Routers Configuration and Troubleshooting Expertise
  • Cisco Wireless Engineering Support
  • Aironet APs Consulting Help
  • Cisco Small Business WiFi APs Consulting Expertise
  • Cisco Wireless Controllers Integration Consulting
  • Meraki Access Points Engineering Support
  • Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Technical Support
  • Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Consulting and Cisco Wireless IP Phone Configuration
  • Cisco Jabber Deployment Expertise
  • Cisco Catalyst Switches Deployment Expertise
  • Cisco Nexus Switches Consulting and Support Services
  • Cisco Meraki MS Switches Consulting and Support Services
  • Cisco VPN and Security Integration Support
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise
  • Design Solutions for Cisco-based Data Centers
  • Network Design Services for Internet Service Providers
  • Remote Network Management Solutions for Cisco-powered Infrastructure
  • NetApp and Cisco Cloud Architecture Consulting Services Additional Consulting Services Offered by Progent
    In addition to Cisco products and technology, Progent's consultants offer support for a variety of major facets of information systems, enabling Progent's experts to deliver end-to-end IT solutions for companies of any size. A few key disciplines where Progent's IT consultants can provide high-level expertise are: By providing an efficient full-service resource for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the special requirements of businesses in Boise Idaho.



    An index of content::

  • 24 Hour CRISC Risk and Information Systems Control Consulting Services CRISC Certified Risk and Information Systems Control Analyst Specialists
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    Hawaii Network Consulting Firms

    Progentís Technical Response Center provides nationwide extended hours remote troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and online direct network connection to troubleshoot and resolve technical problems rapidly and affordably. The scope of technical expertise represented by Progent's staff of nationwide service engineers makes it possible to escalate even the most difficult problems to qualified specialists as needed. For critical problems, the TRC endeavors to answer your request for service within one hour.

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    Emergency 4000 Router Network Consulting

    Cisco offers an extensive product line of routers that includes routers built to provide the protection, bandwidth, and reliability demanded by customers ranging from branch offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and system availability. Progent can help you select and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including the Cisco 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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    Collocation Network Consultant

    Progentís data center IT services are designed for companies with equipment housed at Internet Data Centers or data center collocation hosting facilities and in need of timely on-site service at the collocation facility plus off-site support from Microsoft and Cisco Premier experts. Progent provides a complete array of data center and IDC and colocation consulting services including network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, design and deployment of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering configurations.

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    ISA 2004 Server Integration Support

    Progent's certified ISA Server consulting experts have long experience developing Microsoft ISA Server-based security installations for information systems with multiple sites, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your information security needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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  • Support and Help Cisco RADIUS Security
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    Cisco's security and remote access solutions for small to mid-size businesses offer a complete array of manageable protection hardware and software to help protect your entire information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your business goals.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your business.

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  • MOM 2005 Case Studies
    Case Study Operations Manager

    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, once users were impacted by them. With the benefit of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent can now ward off network problems before they becomes serious enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before clients are aware that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.

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    Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.

  • Consulting Citrix virtual Windows desktops Consult desktop and application virtualization
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  • Consulting Services Live Communications Server Live Communications Server 2007 Consultant
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  • Small Business Upgrading
    Small Office Small Business Computer Consulting Firms

    Progent provides the services of Microsoft and Cisco-Premier network consulting experts to offer customers economical alternatives to help organizations optimize the value of Microsoft and Cisco products. For networks that span from remote offices to nationwide enterprises, Progent's network consultants can help you enhance your information system's e-mail architecture, protection, availability, throughput, and IT management.

  • Boise, Ada County Immediate Cisco Onsite Computer Services
  • Double-Take Availability Network Consultants Immediate DoubleTake Carbonite Backup Support and Help
  • Dynamics GP Accounting Support and Help Network Consultants Dynamics GP
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  • Dynamics GP/Great Plains Computer Consultants
    Dynamics GP Accounting On-site Support

    Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting products in the Dynamics GP/Great Plains family, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP is simple to install and configure, and with its modular design you are able to license only the capability you currently need, with the option to add users and enlarge functionality in the future. Progentís Dynamics GP/Great Plains Software support experts can help you install, customize and administer Microsoft Dynamics GP 2010 and also older editions of Dynamics GP.

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    Mac Remote Consult

    Progent offers nationwide remote help and consulting services for businesses that operate macOS and OS X networks or whose information systems include a combination of Mac and Microsoft products. Progent's engineers can provide Mac clients a variety of services such as desktop assistance, upgrading to the current version of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also help you with Apple iPhone and Apple iPad integration and management, or moving to iCloud services. Remote network consulting offers maximum return for your information technology dollar by preserving user efficiency and shortening the time billed for computer repair services. Sophisticated online access tools and experienced service specialists and consultants combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In most of cases your IT problems can be remediated over the phone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help you with the most difficult system problems.

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    Citrix VDI Remote Consulting

    For Windows desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that maximizes the business impact of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your IT staff to follow best practices to manage your XenDesktop solution efficiently.

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    The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.

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  • Consultants Lync Server 2013 and SQL Server
    Microsoft Lync Server Instant Messaging Online Consulting

    Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network telephony. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence experts offer online and on-premises support to help you to manage and troubleshoot your current Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.

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    Nagios IT Consultant

    Nagios and MRTG are useful, free monitoring tools that operate under Linux and can be used to monitor UNIX networks, Windows systems, or multi-OS systems where Linux and Microsoft Windows run side by side. The Nagios monitor allows system managers to track system services including POP3, HTTP, FTP, and PING. MRTG permits you to track the bandwidth through SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration experts can assist you to use both these programs to tune and troubleshoot your computer network.

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    Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes network disruption, reduces long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.

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    Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.

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    Progent's ProSight portfolio of managed IT services are designed to offer businesses who maintain small internal network administration and support staffs with low-cost access to world-class management tools and technical expertise. Advantages of Progent's ProSight line of managed services include fixed IT maintenance costs, automation of common management tasks, continual absorption of the latest technology, smooth transition from legacy technology to modern solutions, close alignment of computer technology with business objectives, guidance from seasoned IT experts, and allowing management to concentrate on business issues rather than fast-evolving network technology.

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    The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting team with practical expertise and broad knowledge in planning and building cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progentís consulting support can assist you with designing, deploying, managing, and supporting Windows Server solutions that maximize the productivity of your IT system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

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    Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent version of Microsoft financial software in the Microsoft Dynamics GP family, offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you are able to license only the capability you currently need, with the ability to add clients and increase functionality when necessary. Progentís Microsoft Dynamics GP Software consulting engineers can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP.

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    If you want to update your corporate web site, build internal websites for applications such as human resources or employee education, design a high-impact web presence for a new venture, or write line-of-business, data-driven specialized web applications, Progent can provide skilled and experienced web designers. Progent's experts can also show you how to build and maintain a safe, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to run your web solutions.

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    Even if your company has a minimal network support staff and a limited technology budget, your information system can still have the same high reliability and performance that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified IT consultants, the most recent network management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your mission-critical business applications and servers up and running.

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