Besides offering fast access to top-tier IT consultants and subject matter experts to assist Boise, Idaho organizations with discrete technical problems or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services such as PC help, network management, and Help Desk response. Short-term staffing can help organizations to deal with expected or unexpected surges in the need for network services, which may be caused by scenarios like company mergers, site moves, platform upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill voids left by the loss of in-house staff members due to scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give businesses the versatility to respond to surges in requirements for network services without being saddled with the expense and delays that come with identifying and recruiting appropriate IT personnel and without the burden of increasing your full-time head count.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven IT professionals
- Easy engagement, termination, and re-engagement of services
- Transparent extension of your in-house network support team
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Strong relationship with a world-class, full-service resource for network expertise
Progent's shared Help Desk program is a specialized on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their internal network staff and Progent's extensive team of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk program is a joint support alternative based on by the leading shared PSA tool for managing, service calls, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for organizations across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Boise, Idaho Organizations
Progent's seasoned roster of certified consultants and technical experts offers Boise, Idaho companies a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Boise, Idaho Organizations
To learn more details about Progent's short-term supplemental staffing services for Boise, Idaho businesses, call 800-993-9400 or visit Contact Progent.