In addition to providing rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to assist Boise, Idaho companies with discrete IT issues or strategic projects, Progent can provide short-term staffing to deal with more broadly defined assistance like PC help, IT administration, and Help Desk response. Short-term staffing makes it possible for businesses to respond to planned or unplanned increases in the need for IT personnel, which may be caused by scenarios like company mergers, site moves, platform upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary supplemental staffing can also fill voids caused by the loss of in-house IT personnel due to vacations, illness, resignation, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services give organizations the flexibility to respond to surges in demand for network personnel without dealing with the costs and hassle associated with reviewing and hiring professional technical help and without the burden of increasing your permanent staff size.
Key aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned network pros
- Easy initiation, termination, and resumption of services
- Transparent extension of your full-time IT staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Close working relationship with a world-class, full-service source for IT expertise
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation option that allows IT groups to share the work of Help Desk support transparently between their internal network staff and Progent's nationwide pool of IT support experts. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a joint support solution powered by the leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for businesses across the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Boise, Idaho Organizations
Progent's veteran roster of certified consultants and technical experts offers Boise, Idaho companies a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staffing Services for Boise, Idaho Companies
To find out more details about Progent's short-term staffing services for Boise, Idaho companies, call 800-993-9400 or visit Contact Progent.