In addition to offering rapid contact with top-tier network consultants and subject matter experts to help Boise, Idaho businesses to resolve specific technical problems or strategic projects, Progent can provide short-term supplemental staffing to deliver more generalized assistance like PC support, network management, and Help Desk call center services. On-demand staffing can help organizations to respond to planned or unplanned surges in the need for network services, which may result from situations like company mergers, data center moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory changes. Temporary IT staff augmentation can also cover voids resulting from the loss of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give organizations the versatility to respond to surges in requirements for IT personnel without dealing with the costs and delays that come with reviewing and recruiting professional technical help and without the risk of increasing your full-time head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to seasoned IT professionals
- Simple initiation, termination, and re-engagement of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-service source for network expertise
Progent's shared Call Center program is a specialized on-going staff augmentation alternative that enables IT organizations to share the work of Help Desk support transparently between their internal IT staff and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite network expertise for businesses across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Boise, Idaho Companies
Progent's veteran roster of certified consultants offers Boise, Idaho organizations a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term IT Staffing for Boise, Idaho Companies
To find out more details about Progent's temporary staffing services for Boise, Idaho organizations, call 800-993-9400 or visit Contact Progent.