Besides offering fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to help Boise, Idaho businesses to resolve discrete IT problems or longer-term initiatives, Progent can provide temporary staffing to deal with more generalized services such as desktop help, IT administration, and Help Desk services. Temporary staffing makes it possible for businesses to respond to planned or unplanned increases in the need for IT services, which may result from situations like company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also cover voids left by the loss of in-house IT personnel because of vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the versatility to respond to increases in requirements for IT personnel without being saddled with the expense and hassle that come with vetting and hiring appropriate technical help and without the risk of increasing your full-time head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to proven IT pros
- Easy initiation, termination, and resumption of services
- Seamless augmentation of your full-time network support team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong working relationship with a world-class, full-service source for network support
Progent's shared Help Desk service is a proven on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative service alternative based on by the leading group professional services (PSA) tool for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing online and on-premises network services for businesses across the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Boise, Idaho Businesses
Progent's seasoned roster of certified consultants can provide Boise, Idaho organizations a broad array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staffing Services for Boise, Idaho Companies
To learn more details about Progent's short-term staffing services for Boise, Idaho businesses, call 800-993-9400 or visit Contact Progent.