In addition to providing rapid contact with top-tier IT professionals and subject matter experts to assist Boise, Idaho organizations to resolve specific technical problems or strategic projects, Progent offers temporary staff augmentation to deliver more broadly defined services such as desktop help, IT management, and Help Desk call center services. Short-term staffing makes it possible for businesses to respond to expected or unexpected increases in the need for network personnel, which may result from situations like mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also fill gaps caused by the loss of in-house staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's temporary staffing services give businesses the flexibility to respond to surges in demand for IT personnel without being saddled with the expense and hassle that come with identifying and hiring appropriate IT personnel and without the risk of increasing your full-time head count.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Program
- Rapid access to proven IT professionals
- Easy initiation, termination, and re-engagement of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong relationship with a world-class, full-spectrum source for network expertise
Progent's co-managed Help Desk service is a specialized flexible staff augmentation option that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive team of technical support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service requests, ticketing, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Boise, Idaho Companies
Progent's seasoned roster of certified engineers offers Boise, Idaho organizations a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Boise, Idaho Companies
To find out more details about Progent's short-term supplemental staffing services for Boise, Idaho businesses, call 800-993-9400 or visit Contact Progent.