Besides providing rapid access to high-level network professionals and subject matter experts (SBEs) to help Boise, Idaho companies to resolve discrete IT problems or strategic initiatives, Progent offers short-term supplemental staffing to deal with more generalized services like desktop help, IT management, and Call Center response. On-demand staffing can help businesses to respond to expected or surprise increases in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover gaps resulting from the loss of full-time staff members because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staffing Program
Progent's short-term staff augmentation services offer businesses the versatility to respond to surges in requirements for IT personnel without being saddled with the costs and delays associated with identifying and recruiting reliable IT help and without the burden of adding to your in-house head count.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Fast availability of proven IT professionals
- Easy initiation, termination, and resumption of services
- Seamless extension of your in-house IT team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk service is a specialized flexible staff expansion option that allows IT organizations to share the work of Call Center support seamlessly between their in-house IT staff and Progent's extensive team of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative support alternative based on by the leading group PSA tool for streamlining, service calls, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT services for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Boise, Idaho Organizations
Progent's seasoned team of certified consultants can deliver Boise, Idaho businesses a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staffing Services for Boise, Idaho Organizations
To learn more details about Progent's temporary supplemental staffing services for Boise, Idaho businesses, call 800-993-9400 or visit Contact Progent.