Besides offering rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Boise, Idaho businesses with discrete technical problems or longer-term initiatives, Progent can provide short-term staff augmentation to deliver more broadly defined assistance such as desktop support, IT management, and Help Desk response. Temporary staffing makes it possible for organizations to respond to anticipated or surprise peaks in demand for network personnel, which may be caused by situations such as company mergers, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also fill gaps resulting from the absence of in-house IT personnel because of scheduled vacations, illness, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give organizations the ability to respond to surges in requirements for network services without being saddled with the expense and delays that come with identifying and hiring reliable technical personnel and without the burden of adding to your permanent staff size.

Important aspects of Progent's short-term staff augmentation services include:

  • Rapid availability of proven network pros
  • Simple initiation, cessation, and resumption of services
  • Seamless augmentation of your in-house network support staff
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Strong relationship with a top-level, full-service source for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Call Center program is a specialized flexible staff expansion option that enables IT groups to share the responsibilities of Help Desk support transparently between their full-time network staff and Progent's nationwide pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a joint support alternative based on by the leading shared PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Boise, Idaho Companies
Progent's seasoned team of certified consultants can deliver Boise, Idaho businesses a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Boise, Idaho Organizations
To find out more details about Progent's short-term staffing services for Boise, Idaho companies, call 800-993-9400 or visit Contact Progent.