Besides providing rapid access to top-tier IT consultants and subject matter experts (SMEs) to assist Boise, Idaho companies with specific technical problems or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services such as PC support, network administration, and Help Desk response. Short-term staffing makes it possible for businesses to respond to planned or surprise surges in the need for IT personnel, which may result from situations like company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover voids resulting from the loss of in-house staff members due to vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term supplemental staffing services offer organizations the ability to respond to surges in demand for IT personnel without dealing with the expense and delays that come with vetting and hiring reliable technical help and without the risk of increasing your permanent staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven IT pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close relationship with a top-level, full-spectrum resource for network expertise
Progent's shared Call Center service is a proven on-going staff augmentation option that enables IT organizations to share the work of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's nationwide pool of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk service is a joint service solution based on by the industry's leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network services for businesses across the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Boise, Idaho Businesses
Progent's nationwide roster of certified consultants can deliver Boise, Idaho businesses a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Boise, Idaho Companies
To find out more details about Progent's short-term staffing services for Boise, Idaho businesses, call 800-993-9400 or visit Contact Progent.