Fast Online Support for Boise Idaho Computer Networks
For organizations in Boise Idaho, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent value because they possess the real-world background and have access to the advanced tools required to resolve most network problems quickly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast fixes manage to end up as large invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and proven processes which allow the highest level of efficiency for remote help and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to access your company's environment without breaching system security.
Progent's advanced service database system includes comprehensive histories for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of support rendered to every Progent client by any Progent consultant. This database of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive support databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Online support services offered by Progent to clients in Boise Idaho include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most complex challenges associated with network infrastructure planning, deployment, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their deep expertise permits them to solve problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of the latest on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of networking devices by offering services that include:
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP security and compliance experts can provide a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: thorough information security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for remote and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Boise Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software to address the unique demands of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center team during high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your computer users in Boise Idaho quick communication with an effective technical support group with substantial experience offering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's goal is to fix instead of just document IT issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Boise Idaho remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Boise Idaho, Progent's phone-based network support engineers are ready to deliver effective and economical IT support the moment your organization has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Boise company relies on a local independent support technician or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to resolve sudden network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Offices in Boise Idaho
Progent's remote technical help services allow your Boise organization to realize the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will derive added business value by becoming increasingly available, efficient, and secure. Advantages to your company include:
- Seamless virtual extension of your local support resources
For most organizations in Boise Idaho, nearby computer support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with typical network problems. However, serious problems sometimes strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these cases, Progent's on-call support specialists give you a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable information to improve your capability to handle future problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller companies often rely on independent freelance service providers. While freelance service people have smaller internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly built systems require careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the stable foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical education to negotiate an increasingly complex array of product options capable of promoting business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and understanding of enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a broad range of IT projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow minor problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every customer. The practice of documenting and archiving support activity results in more effective support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.