Fast and Affordable Remote Technical Support for Boise Idaho Computer Systems
For businesses in Boise Idaho, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve most network issues quickly. This reduces direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor solutions somehow turn into large bills. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent's online support team can connect to your computer system without compromising corporate security.
Progent's advanced customer support reporting system stores detailed records describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support delivered to each Progent customer by every Progent engineer. This history of issues and responses is organized as a quickly exploitable support database that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive support databases and permit fast response from vendors' internal support staff so Progent's online service experts can determine optimal solutions quickly.
Remote services available from Progent to businesses in Boise Idaho include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of platform support services including Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to help your company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. Cisco CCIEs can resolve the most difficult issues occurring in network infrastructure design, deployment, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating program updates. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network via advanced remote troubleshooting tools to perform quick, safe, and economical diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist businesses to identify and quarantine breached devices and guard undamaged resources from being compromised. If your Boise system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can assist your Boise business to reconstruct a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of cybersecurity specialists have the broad range of skills required to rebuild all critical facets of a compromised system quickly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and operational restoration services.
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CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to clean up rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive information security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
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Cloud Integration Solutions

Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with local Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
Solaris
IBM AIX Operating System
HP-UX
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT staff and your assigned Progent consultant so that potential issues can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid restoration of vital files, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.
- ProSight Shared Support: Outsourced and Shared Call Desk Services
Progent's Shared Service Desk offers a smooth supplement to your in-house network support team. Client interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, efficiency measurement, and maintenance of the service database are consistent regardless of whether incidents are resolved by your core network support organization, by Progent, or by a combination. You have complete flexibility to extend or shrink your part of technical support activity as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as documentation, testing and education.
To find out more about ProSight Co-Managed Support, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
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Help Desk Support
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or improving your established organization, evaluating or enhancing Help Desk Call Center software products to meet the unique needs of your corporation, or providing occasional online personnel to supplement your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in Boise Idaho quick assistance from a reliable technical support resource with extensive background providing telephone-based help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial driver of company performance, and Progent's aim is to resolve and not just document network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers online and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For more information on Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Boise Idaho online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By anticipating potential trouble spots before they result in network outages, automated monitoring can ward off inconvenient and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of OS platforms.
How Your Boise Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Boise Idaho, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your business has to have it. Over 20 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Boise business has a local freelance consultant or employs a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to address sudden network crises or especially tough integration problems.
Details of Progent's Online Network Support for Boise Idaho
Progent's online help, remote repair, network security consulting, and network management services offer offices in Boise Idaho the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Boise Idaho and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone help and imposes no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Software Development
Mac Help
Amazon MWS Application Development
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the specific requirements of your company.
- Sophisticated Remote Connectivity Tools
Protected online connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite visit. Sophisticated remote access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to each client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.