Immediate Online Support for Boise Idaho Networks
Immediate Online Support for Boise NetworksFor businesses located in Boise Idaho, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate costs since solutions use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven methodologies which allow the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to link to your system without breaching network security.

Progent's sophisticated customer support database system stores comprehensive documentation of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services rendered to each client by every consultant. This archive of trouble tickets and solutions is stored as a readily exploitable proprietary knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick access to vendors' internal support staff with the result that Progent's online service experts can find the best resolutions quickly.

Online support services offered by Progent to companies in Boise Idaho include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals gives your workers in Boise Idaho fast access to a reliable network service resource with extensive background offering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a significant driver of company success, and Progent's policy is to solve rather than merely record network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Boise Idaho online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive and automated. By spotting potential problems before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a variety of operating systems.
How Your Boise Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Boise Idaho, Progent's online network support engineers can provide expert and economical system support the moment your organization needs it. Over two decades of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Boise office relies on a local freelance support technician or employs a full time organization that can handle ordinary computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to address unexpected system crises or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Boise Idaho
Progent's remote network troubleshooting services enable your Boise organization to have the benefits of immediate, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most organizations in Boise Idaho, local network service providers, whether made up of freelance consultants or an in-house IT staff, can solve typical network issues. However, major troubles may spring up when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's online support experts give you a convenient, quick, and budget-friendly way to supplement your regular resources and to convey valuable information to increase your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people carry smaller overhead than big service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system remains available.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an IT system implemented on a modest budget. Without a proper framework, slap-dash fixes can get piled onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly built systems need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require advice and technical training to negotiate an ever more complex maze of product options capable of promoting business success and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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    Remote 24x7 monitoring, automated alarms, and actionable analytical reporting are vital to maintaining the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can afford a level of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as economical services created to assist your company to identify and resolve a most IT network problems before they can impact your business.

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  • Google GCP Cloud Storage integration Professionals
    Consulting Services Google Cloud firewall integration

    Progent can provide affordable online and on-premises consulting to help companies of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's cutting edge machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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    VPN Security Security Consulting

    Progent provides small and medium size companies professional consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security vendors including Check Point Software, Juniper, and Symantec. Progent can show you how to create a comprehensive security strategy and choose appropriate products from a variety of vendors to support your security goals while staying within your spending limits.

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    CCDP Certified wireless IP phones and CUCM Support and Help

    Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within campus, hospitality, retail or other environments where IT management requires portable phones that offer more administrative control, security and durability than is achievable with the BYOD mode of mobile communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams set up and optimize numerous components of your Wi-Fi infrastructure including access points, switches, wireless LAN controllers, and call management tools. Progent's certified consultants can provide remote and on-premises support to help you create and administer a Cisco wireless IP phone deployment by providing services that can range from debugging the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

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    Progent's Microsoft certified experts provide a variety of consulting services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and business management tool built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting products in the Dynamics GP line, offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented design you are able to purchase only the capability you currently require, with the option to add clients and increase capabilities when necessary. Progent's Dynamics GP Software support engineers can show you how to install, configure and administer Microsoft Dynamics GP 2010 as well as earlier versions of Dynamics GP.

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    Progent's UNIX family support experts offer small and mid-size businesses and software developers help with administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience provides you with a convenient one-stop source to help you create and manage a protected and robust cross-platform connectivity and communications solution that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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  • Cisco Firepower AMP Remote Support Services
    ASA with Firepower Online Support

    Progent's Cisco-premier CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services

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  • Largest Microsoft 365 and Apple iOS Online Troubleshooting Hybrid Exchange Online and Exchange on-premises Support Outsourcing
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    Meraki 802.11ac Access Point Upgrade Professionals

    Progent's Meraki Wi-Fi access point experts offer online and onsite support services to help businesses of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or computing device.

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  • Work at Home Security Network Engineer
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    Progent can assist small and medium-size businesses to configure endpoint security protection solutions and deliver response expertise to support at-home workers.

  • MCSE Expert Certified 64-bit Server On-site Support 64-bit Upgrade Support and Integration
  • MCSE Expert Certified Exchange Server 2000 Upgrade Professional Technical Support Services Microsoft Exchange
  • Microsoft and Cisco Certified Boise Software Consulting
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  • Mac Application Education Microsoft Entourage for Mac Classes
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    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and robotics.

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  • Microsoft Azure hybrid cloud integration Consulting Microsoft Azure hybrid cloud integration Consult
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  • Microsoft Certified Expert Windows Server 2012R2 Cloud Consultants Support Services Windows Server 2012R2 Storage Spaces
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  • Microsoft Exchange Server 2010 On-site Support Exchange Server 2010 Migration Online Consulting
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    Cybersecurity Assessment Services

    Progent's accredited security and compliance engineers can oversee cybersecurity evaluations of enterprise-wide security to validate your organization's cybersecurity profile adherence to key industry cybersecurity standards. Progent offers ongoing managed services for security monitoring, on-demand network-wide security reviews, and targeted cybersecurity evaluations for critical areas of cybersecurity like Active Directory or cloud applications. Progent's qualified security engineers can also run comprehensive information security tests to determine your organization's compliance with key industry security standards such as HIPAA, NIST, and ISO 17799.

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  • Microsoft Windows 10 Migration Consulting Services
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    Progent's Windows consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, telecommuter access, data and identity security, streamlined deployment and administration, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and post-migration consulting support.

  • Microsoft Expert .NET iOS Development Company Design Firm ASP.NET
  • Microsoft Expert SQL Server 2016 AlwaysOn Availability Groups Information Technology Consulting SQL Server 2016 SSRS Consultants
  • Microsoft Experts Online Technical Support SCVMM 2016 and Hyper-V SCVMM 2016 Disaster Recovery Specialists
  • Microsoft GP/Great Plains Professional Microsoft Certified Partner Dynamics GP Software Technical Support

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    Progent can assist your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can help you to build a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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  • Microsoft Office 2000 Support Group Microsoft Windows Consulting Organization
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    IT Services for Service Firms Technology Consulting Services

    Progent's Support for IT Service Organizations lets you use Progent's information technology engineers under your own brand as a seamless arm of your network services staff.

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  • MobileMe Remote Technical Support Support and Integration macOS and OS X

  • Microsoft Dynamics Power BI Expert Development
    Dynamics GP Analysis Cubes for Excel Professionals

    Dynamics GP software offers analytics and reporting features that let you track all business processes, revenues and spending, and sales patterns with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can enable you to design reports that allow you to analyze your business more completely, turning raw data into valuable business information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

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  • Online Support Services Cisco Firepower NGFW Firewalls Firepower Specialists
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    For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that improves the business impact of your information system; configure XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your existing desktop virtualization software to current releases of XenDesktop; and deliver advanced remote technical support. Progent can also instruct your network managers to follow industry leading practices to maintain XenDesktop effectively.

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    Progent's Microsoft-certified consultants can assist you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device management solution or assist you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT requirements. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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  • SQL Server 2016 and Windows Server 2012 R2 Professionals Online Consulting SQL Server 2016 Performance Tuning

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    Microsoft Windows 8.1 is designed to run on devices from smartphones and slates to engineering workstations. An abundance of innovative capabilities, including touch screen interface and iconic live tiles GUI, provide a wide range of advantages for companies who know how to put them to work. Progent's Windows experts can assist get your organization up the learning curve with Windows 8.1 and show you how to derive maximum competitive value from the operating system's various technical enhancements.

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  • Immediate Technology Professional Multiple cloud integration
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    Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with one or more public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

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  • Troubleshooting Microsoft Hyper-V 3.0 Virtual Server Hyper-V 3.0 Shared Nothing Live Migration Troubleshooting
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  • Award Winning Wireless Integration Case Study
    Case Study Proxim Wireless

    Progent provided a wireless networking solution that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution offered improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it provided protection against outside interference.

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    SQL Server Reporting Services Integration Companies

    Progent can provide remote and onsite consulting to help you with any phase of business intelligence reporting ranging from troubleshooting or modernizing applications to planning and deploying a comprehensive BI solution. Progent's BI consultants can assist your company to support your current reporting system, assist you to upgrade databases and applications from a legacy reporting platform to a modern solution, and provide as-needed online training tailored to your individual needs. Progent's business reporting and analytics consultants can provide experience in the leading BI reporting and visualization tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

  • Urgent Internet Security and Acceleration Server Support Services Microsoft Certified Partner ISA Server Engineer
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  • After Hours Specialists VMware vCloud Suite
    VMware Site Recovery Manager Engineers

    VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system powered by VMware SRM.

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    Progent's Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently coordinating people, teams and data. Microsoft SharePoint Server provides a central spot for your workers or customers to connect to, manage, share and manipulate relevant information, files, and software and to interact with other people. Microsoft SharePoint enables faster and better decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services join workers, customers, workgroups and projects with the data they've created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist you to support your current SharePoint environment or upgrade to the latest version of SharePoint.

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  • Specialist Exchange 2010 Migration
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    Progent's Microsoft-certified network engineers can assist your organization to assess the value of Exchange Server 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick payback by improving your workers' efficiency, cutting the cost of equipment and support, streamlining management, and integrating your key communications platforms.

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  • Windows 11 and TCP Integration Microsoft Online Technical Support Windows 11 and TPM
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  • Developer Firms DotNET Framework
    ASP.NET Core Programming

    If you want to update your corporate web site, create internal websites for purposes such as human resources or worker education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web developers. Progent's consultants can also show you how to design and manage a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web tools.

  • Windows 7 Wireless Consultant Windows 7 Security Network Consulting
  • Windows 8.1 Training Configuration Windows 8.1 Migration Information Technology Integrators
  • Boise, Nampa Computer Support For Small Offices
  • Windows Server 2008 DirectAccess Integration Services Microsoft Windows 2008 R2 Online Support
  • Windows Server 2012 R2 Live Migration Network Consultants Onsite Technical Support Windows Server 2012R2 Virtual Fibre Channel
  • Networking Support Boise, Idaho
  • Windows Server 2016 Network Engineers Boise Windows Server 2016 Network Consultant Boise, ID
  • Windows Server 2022 with Linux Specialist Windows Server 2022 and SCVMM Consultant Services
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  • ransomware cleanup and recovery Technology Professional Sodinokibi ransomware hot line Consulting
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  • web application development Technology Professional Microsoft Access application programming Consultancy

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