Fast Online Troubleshooting for Boise Idaho Computer Networks
For businesses located in Boise Idaho, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced tools needed to resolve most information system issues quickly. This reduces immediate expenses since solutions use up fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's system remotely without violating network security.
Progent's advanced service reporting system keeps extensive histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of all help provided to each client by every Progent engineer. This archive of anomalies and fixes is structured as a readily accessible support database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at optimal resolutions in the least time.
Remote support available from Progent to companies in Boise Idaho include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and validates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most difficult problems encountered in network planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to fix problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment via the latest on-line support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate rapidly following a serious breach. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of information technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Boise Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk Call Center software products to meet the particular demands of your corporation, or adding occasional online staff to reinforce your internal Call Center resources to handle demanding events such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your clients in Boise Idaho instant contact with a large technical support resource with substantial background providing phone help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to resolve rather than just annotate IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Boise Idaho online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your IT support is proactive and automated. By detecting emerging trouble spots before they result in network outages, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a variety of platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Boise Idaho, Progent's phone-based network support engineers are ready to provide effective and affordable system help the moment your business requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Boise organization has a local independent consultant or employs an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to resolve unexpected network emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Companies in Boise Idaho
Progent's online IT consulting services allow your Boise company to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local IT resources
With most offices in Boise Idaho, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, serious problems can strike when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service professionals provide a convenient, fast, and affordable solution to supplement your regular resources and to transfer useful knowledge to improve your ability to handle future issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices commonly rely on independent freelance service providers. While independent service people have less overhead than big service companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of reserve help may require your business to go without assistance during an emergency. As your company expands, system unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your network stays up and running.
- Build a Scalable Foundation for Seamless Expansion
Companies often start with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These poorly designed environments require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a network architecture that can provide the solid foundation to meet current business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to every client. The practice of documenting and archiving service records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.