Fast Online Troubleshooting for Boise Information Networks
For organizations in Boise or anywhere in the state of Idaho, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that promote the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to access your computer system without breaching network security.
Progent's sophisticated technical support database application maintains comprehensive documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This database of trouble tickets and resolutions is organized as an easily retrievable proprietary database that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists can come up with the most efficient resolutions promptly.
Remote services provided by Progent to customers in Boise and throughout the state of Idaho include:
Certified MS Windows Experts
Progent's Microsoft-expert online support experts can provide network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help you company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and certifies a consultant's technical skills at the master level. CCIEs know how to handle even the most challenging problems occurring in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent value because their broad experience allows them to resolve problems quickly. In many cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via the latest on-line support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices by delivering services such as:
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can bolster the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly after a serious penetration. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Progent can provide expert online consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide array of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online help troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Boise Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing one, identifying or modifying Help Desk application software to meet the particular demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants provides your customers in Boise or anywhere in the state of Idaho quick access to an efficient network service resource with extensive background providing phone help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's policy is to fix rather than just document IT issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering expertise and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your network support is proactive and automated. By spotting possible issues before they evolve into network outages, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a variety of OS platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Boise or anywhere in the state of Idaho, Progent's online network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Boise office deals with a local independent support technician or employs an in-house organization that know how to handle common network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Computer Support for Boise
Progent's phone support, remote repair, network security expertise, and network administration services give offices in Boise or anywhere in the state of Idaho the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Boise and is also ideal for networks in geographic regions of Idaho that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online service and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the special needs of your business.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High Network Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose clients require instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of detailing and archiving support activity allows more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.