Fast Online Troubleshooting for Boise Information Networks
Fast Phone Technical Support for Boise NetworksFor organizations in Boise or anywhere in the state of Idaho, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions somehow end up as major invoices. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that promote the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to access your computer system without breaching network security.

Progent's sophisticated technical support database application maintains comprehensive documentation for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This database of trouble tickets and resolutions is organized as an easily retrievable proprietary database that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists can come up with the most efficient resolutions promptly.

Remote services provided by Progent to customers in Boise and throughout the state of Idaho include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or revamping your existing one, identifying or modifying Help Desk application software to meet the particular demands of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology consultants provides your customers in Boise or anywhere in the state of Idaho quick access to an efficient network service resource with extensive background providing phone help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's policy is to fix rather than just document IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced engineering expertise and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your network support is proactive and automated. By spotting possible issues before they evolve into network outages, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a variety of OS platforms.
How Your Boise Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Boise or anywhere in the state of Idaho, Progent's online network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Boise office deals with a local independent support technician or employs an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration projects.

Details of Progent's Online Computer Support for Boise
Progent's phone support, remote repair, network security expertise, and network administration services give offices in Boise or anywhere in the state of Idaho the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.