Fast and Affordable Remote Troubleshooting for Boise Idaho Computer Systems
Fast Online Consulting for Boise NetworksFor organizations located in Boise Idaho, Progent provides remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast solutions manage to turn into major invoices. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and field-proven processes which allow the maximum level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent's online support team can interface to your system remotely without compromising network security.

Progent's advanced technical support database system keeps detailed documentation for all service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance delivered to every Progent client by any engineer. This history of problems and repairs is structured as a conveniently accessible support knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft make available additional massive support databases and permit priority response from vendors' internal support staff so Progent's remote consulting experts can arrive at the best solutions quickly.

Online technical support services offered by Progent to businesses in Boise Idaho include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of critical files/folders, applications, system images, plus VMs. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are on a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals provides your workers in Boise Idaho immediate communication with a large support group with years of experience offering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's intent is to resolve instead of simply document technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Boise Idaho online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support multiple platforms.
How Your Boise Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Boise Idaho, Progent's online computer support engineers are ready to provide professional and affordable system help the instant your company requires it. Over 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Boise office relies on a regular freelance support technician or maintains a full time organization that can deal with ordinary network issues, Progent's Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Boise Idaho
Progent's remote IT consulting services allow your Boise organization to realize the advantages of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Boise Idaho, local computer support resources, whether represented by outside consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, serious problems might spring up when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online service experts give you a convenient, fast, and economical way to supplement your local help and to convey valuable information to improve your capability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. While independent service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your business grows, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to make sure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically begin with an information system implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. These poorly designed systems need proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complex array of product options available for accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by each consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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