Immediate Remote Support for Boise Idaho Information Networks
Fast Remote Support for Boise SystemsFor organizations in Boise Idaho, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they possess the practical background and have access to the sophisticated tools required to solve the majority of network problems quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect costs by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your environment without compromising system security.

Progent's advanced service reporting application stores detailed histories describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of assistance rendered to each customer by every Progent consultant. This database of trouble tickets and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at the best solutions promptly.

Remote support services offered by Progent to businesses in Boise Idaho include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and fast restoration of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progents Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progents shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Boise Idaho quick communication with a dependable network service resource with substantial experience delivering telephone-based help and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to solve and not just document network problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote advanced engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Boise Idaho remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they expand into crashes, remote monitoring can ward off disruptive and costly service failures. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support multiple OS platforms.
How Your Boise Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Boise Idaho, Progent's phone-based network support specialists can provide expert and affordable system help the instant your business requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Boise business relies on a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants can offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Boise Idaho
Progent's remote technical help services allow your Boise organization to experience the advantages of timely, enterprise-class network support without the cost of managing an in-house IT organization. Your network will derive added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Boise Idaho, local computer service providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, major troubles can strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support specialists provide an easy, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to increase your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies commonly rely on independent freelance service providers. While independent consultants carry smaller overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your network expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your network remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Without a robust framework, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the organization. These badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture able to provide the solid foundation to meet vital business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to resell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to protect your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.

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    Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the configuration and control of wireless APs, tuning Wi-Fi performance by reducing the impact of RF congestion, improving wireless availability with fast failover, and hardening data security by detecting threats and analyzing traffic content according to user type and locale. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller technology.

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    E-Mail Guard from Postini offers continually updated spam and virus filtering, data filtering, and protection from email-based DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your business is too small to qualify for a standard Postini license, you can still get access to Postinis Perimeter Management services via Progents E-Mail Guard anti-spam and antivirus service program. Progents certified email protection consultants can show you how to devise an email protection plan that includes spam filtering and antivirus products and processes.

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    Progent's certified SQL Server 2019 consultants can help you to evaluate the advantages for migrating to SQL Server 2019 and can provide rapid online or onsite access to experts in solution planning and deployment, software programming, database administration, and network security.

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    Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and fixing SCOM environments and offer companies of any size expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or onsite technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-certified Windows Server 2000 experts offer computer support and IT consulting services for the complete line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and troubleshooting offerings include system design, installation, project management, on-site and remote support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of availability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization techniques that enable small and midsize companies with mixed- platform IT systems to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class reliability and an unmatched level of vendor flexibility.

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    Progent can help your business in any and all phases of your migration to Exchange Server 2016 such as designing HA system topology for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and logs; setting up HLB for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Altaro VM Backup offers small organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is an Altaro partner and can provide a broad array of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    Progent's Microsoft-certified consultants can deliver affordable online and on-premises help to carry out your migration to Microsoft Exchange Server 2010, produce thorough documentation of your upgraded messaging environment, train your network support staff and end users to get them up to speed quickly on Exchange Server 2010, and offer ongoing management services and technical support. Progent can also help you upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    Progents IT outsourcing services offer affordable computer consulting for medium-size companies. Whether it includes planning network architecture, setting up an in-house Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or creating a web-based business solution, outsourcing your IT technical services can smooth out costs and eliminate risks, permitting IT support expenses to increase in a more moderate and manageable manner than is feasible by assembling a large, all-purpose in-house IT organization. Progents Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust system foundation for your critical Windows-based applications including Windows Server 2008, Exchange Server, and Microsoft SQL Server 2008.

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    For businesses that have a combination of Apple Mac and Windows desktops, there are two popular alternatives for using Windows-only applications on an Apple Mac: remote access to an actual Windows PC or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a remote Microsoft Windows-powered PC to use Windows software and share network resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you can use Windows software locally. Progent's Mac technology support experts can help you to maintain these products for running Windows programs on your Macs and can also help your organization to evaluate and configure other products for Microsoft Windows PC simulation.

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    Progent's UNIX family support services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you a convenient one-stop source to help you create and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings control, inventories network resources, protects against corporate data leakage, provides network health reporting, enables safe self service, and offers a single point of control for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help you with any aspect of designing, implementing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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    Microsoft Windows 8.1 is designed to run on computers ranging from smartphones and slates to engineering workstations. A wealth of innovative features, including touch screen support and signature tile GUI, provide a broad selection of advantages for organizations who know how to exploit them. Progent's Microsoft-certified experts can help bring your organization up to speed with Windows 8.1 and make sure you gain significant competitive advantage from the operating system's many technical enhancements.

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    Progents Shared Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progents Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

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    Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to fester. .


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