Fast Remote Support for Boise Computer Systems
For organizations in Boise or anywhere in the state of Idaho, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to solve the majority of network problems quickly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor solutions manage to end up as major bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and proven methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to communicate with your company's environment without breaching corporate security.
Progent's proven service reporting system includes extensive documentation for all service that Progent's customers have received. Progent's staff service personnel have access to the history of all help provided to each Progent customer by every Progent engineer. This archive of trouble tickets and fixes is organized as a readily searchable internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.
Online support offered by Progent to clients in Boise and throughout the state of Idaho include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide range of platform support including
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and indicates an individual's network technology knowledge at the master level. CCIEs can resolve the most challenging issues occurring in network infrastructure planning, integration, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience allows them to resolve problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network by means of advanced on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of connectivity devices by delivering consulting services that include:
CISSP and ISSAP Qualified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Boise Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick response from an efficient Help Desk with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk can serve as a an escalation option to handle the most difficult computer system problems, or be available in those situations when your regular support engineers are overwhelmed.
Progent's Call Center team of seasoned information technology professionals provides your clients in Boise or anywhere in the state of Idaho fast communication with an effective support resource with extensive background offering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a solid contributor to business success, and Progent's target is to resolve rather than simply track IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team provides phone-based professional consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they cause downtime, automated monitoring can head off disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks based on multiple OS platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Boise or throughout the state of Idaho, Progent's online computer support specialists are ready to deliver expert and affordable system support the instant your company requires it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Boise organization relies on a local independent support technician or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with sudden network crises or particularly complicated integration projects.
Details of Progent's Online Computer Services for Boise
Progent's phone support, Internet-based repair, system security consulting, and network administration services give offices in Boise or anywhere in the state of Idaho the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Boise and is also ideal for customers in more remote areas of Idaho that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online service and imposes no ongoing retainer for services provided during regular business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services include system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
SQL Server 2016 Software Programming and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Design
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that meet the specific needs of your company.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise require an expensive personal visit. Sophisticated remote connectivity tools and experienced engineers together enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each customer. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.