Fast Online Support for Boise Idaho IT Networks
Immediate Phone Consulting for Boise SystemsFor businesses in Boise Idaho, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues rapidly. This lowers direct costs since solutions use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes manage to end up as substantial tabs. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to link to your company's environment remotely without violating system security.

Progent's proven customer support database system maintains detailed records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help rendered to each Progent client by every Progent consultant. This history of problems and responses is organized as an easily accessible internal knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.

Online technical support services offered by Progent to businesses in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid recovery of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of seasoned network consultants provides your workers in Boise Idaho rapid assistance from a dependable technical support resource with substantial experience providing telephone-based help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid contributor to company performance, and Progent's aim is to solve and not merely document network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff provides remote professional consulting support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Boise Idaho remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they cause downtime, remote monitoring can head off inconvenient and expensive service failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a combination of platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Boise Idaho, Progent's phone-based computer support engineers are ready to provide effective and affordable system support whenever your organization needs it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Boise company relies on a local freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected system emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Services for Boise Idaho
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give offices in Boise Idaho unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Altaro VM Backup provides small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular restore capability for specific files and emails, support for Windows CSV and for VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is an Altaro partner and can provide a broad array of consulting services to assist you to plan, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.

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    Progent's Apple Mac networking engineers can assist you with a broad range of network foundation issues such as network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to handle the challenge of planning, configuring, and supporting a network architecture that is reliable, secure, productive and supportive of your business objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN systems. Progent can also give you access to skilled professionals to support Cisco routers and switches.

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    Progent's Microsoft-certified engineers can deliver affordable remote and on-premises help to implement your migration to Exchange 2010, produce comprehensive documentation of your new email system, educate your network support team and end users to get them up to speed quickly on Microsoft Exchange 2010, and provide continuing management services and engineering help. Progent can also assist you to upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent can assist your business in all phases of your migration to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines, databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Network monitoring commonly involves observing a network's resource utilization to help uncover data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that run under Linux and can be used to observe multi-OS networks where Linux and Windows operate together. Progent's network support engineers can help you use both these programs to optimize and troubleshoot your network. Progent's Linux support professionals provide small companies and programmers help with managing and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    Progent has been delivering SharePoint support since the initial SharePoint product was published more than a decade ago, and Progent has the scope of technical knowledge to help organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; determine whether an on-premises, online or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in individual tasks related to your SharePoint 2013 deployment.

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    Progent's experts offer Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email expertise, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from OS X or other earlier versions of OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad synchronization, or migrating to iCloud services. For business environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and maintaining a network environment that is reliable, secure, fast and able to achieve your company's business goals.

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    Progent offers cost-effective remote access to an Oracle MySQL DBA or application developer and can help businesses of all sizes to configure and maintain MySQL in a dependable IT infrastructure that provides advanced speed, scalability, and protection. Progent also has experience assisting businesses port databases from Oracle to MySQL.

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    Progent's network professionals can assist you to analyze the possible advantages of Hyper-V-powered virtualization for your business, conduct test implementations to validate Hyper-V's compatibility with your production applications, assess your network infrastructure for smooth performance with virtual server technology, assist you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management staff to track and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and deliver continuing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

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    Progent's Microsoft-certified consultants can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Progent's IT outsourcing packages provide budget-friendly computer support for small businesses. Whether it involves designing system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your system, or building an on-line business solution, outsourcing your IT technical services can contain costs and eliminate risks, permitting IT service expenses to increase in a more moderate and controlled manner than is possible by building up a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust network foundation for your vital business software based on Windows such as Office XP, Office 2003, and Office 2000.

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