Fast Remote Help for Boise Idaho Networks
Fast Online Technical Support for Boise NetworksFor companies in Boise Idaho, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they possess the practical background and have access to the sophisticated tools needed to solve the majority of network issues rapidly. This lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast solutions manage to turn into large tabs. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that promote the highest level of efficiency for online technical support and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to communicate with your network remotely without breaching corporate security.

Progent's sophisticated service reporting system stores thorough histories describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to each customer by every Progent engineer. This archive of problems and resolutions is stored as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft open up other vast technical databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions quickly.

Remote support services provided by Progent to clients in Boise Idaho include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time management reporting utilities created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Call Center software products to meet the special demands of your company, or adding temporary online personnel to work with your in-house Help Desk team to handle high-demand events such as software transitions, mass upgrades, or installing new business software.

    Progent's Call Center staff of veteran information technology professionals gives your workers in Boise Idaho immediate contact with an efficient technical support group with years of experience delivering telephone-based support and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's intent is to solve rather than just report technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Boise Idaho remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they evolve into downtime, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of platforms.
How Your Boise Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Boise Idaho, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT help the moment your business needs it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Boise business has a local independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Boise Idaho
Progent's remote technical help services enable your Boise organization to experience the benefits of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most businesses in Boise Idaho, local network service resources, whether made up of freelance consultants or a full-time IT staff, can deal with the majority of network problems. However, major troubles sometimes occur when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support experts offer an easy, fast, and economical way to augment your local resources and to pass on useful information to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although independent consultants have less overhead than larger service firms and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may require your company to go without help during an emergency. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture able to deliver the solid foundation to handle vital business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business growth and improving productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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