Fast Online Help for Boise IT Networks
For businesses located in Boise or anywhere in Idaho, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions use up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. Unlike many online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid situations where fast repairs somehow end up as large tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to access your company's computer system remotely without compromising network security.
Progent's sophisticated customer support reporting application keeps extensive histories of all support that Progent's clients have been provided. Progent's staff consultants have access to the history of services delivered to every Progent client by any consultant. This database of issues and fixes is organized as a readily searchable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting experts can find the best solutions promptly.
Online services available from Progent to customers in Boise and throughout the state of Idaho include:
Authorized MS Windows Support
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex issues occurring in network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to solve problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via advanced remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs offer help for the complete line of Cisco's market leading family of networking products by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to enhance the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent include: comprehensive information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Boise Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the budget to create an internal Help Desk but who require quick response from an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless addition to your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the most difficult network challenges, or be available in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your computer users in Boise or anywhere in the state of Idaho rapid assistance from a dependable support group with extensive background delivering phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's target is to fix instead of just track IT problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff provides remote professional consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause full-scale emergencies, remote monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Boise or throughout the state of Idaho, Progent's online network support engineers can provide expert and economical IT help the instant your company requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Boise business works with a local independent support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to fix unexpected system crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Boise
Progent's online network troubleshooting services enable your Boise organization to enjoy the benefits of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most companies in Boise and throughout Idaho, local network service providers, whether made up of outside consultants or a full-time IT staff, can handle the majority of network problems. On the other hand, major troubles sometimes strike when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals offer a convenient, fast, and budget-friendly solution to supplement your regular resources and to convey valuable knowledge to improve your capability to resolve future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations often rely on independent freelance service providers. While freelance consultants have smaller overhead than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your company grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to insure your IT system stays up and running.
- Create a Solid Foundation for Seamless Growth
Organizations often start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.