Fast and Affordable Online Troubleshooting for Boise Information Networks
Immediate Remote Technical Support for Boise SystemsFor businesses located in Boise or anywhere in Idaho, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to interface to your computer system remotely without breaching system security.

Progent's powerful customer support database system maintains detailed histories for all service that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to each customer by every Progent engineer. This history of trouble tickets and responses is organized as an easily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Remote technical support services available from Progent to customers in Boise and anywhere in the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center application software to address the unique needs of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center team during unusually busy scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Boise or anywhere in the state of Idaho instant access to a dependable network service resource with extensive background offering phone help and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial enabler of business success, and Progent's target is to fix and not merely record network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By spotting possible trouble spots before they evolve into downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on multiple OS platforms.
How Your Boise Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Boise or anywhere in the state of Idaho, Progent's phone-based network support engineers can provide effective and economical IT support whenever your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Boise organization deals with a local independent support technician or employs a full time organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system crises or especially complicated integration problems.

Features of Progent's Remote Computer Services for Boise
Progent's phone help, remote repair, network security expertise, and network management services offer businesses in Boise or anywhere in the state of Idaho unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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