Immediate Remote Support for Boise Idaho IT Networks
Urgent Online Consulting for Boise NetworksFor companies located in Boise Idaho, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs manage to end up as major tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to access your environment without breaching system security.

Progent's advanced customer support database system stores detailed documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support provided to every client by every Progent consultant. This database of issues and repairs is organized as an easily accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts can determine the most efficient resolutions in the least time.

Online technical support services provided by Progent to clients in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts offers your computer users in Boise Idaho instant contact with a large network service group with years of background providing telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a major enabler of business success, and Progent's goal is to fix rather than just annotate IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Boise Idaho online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they grow into crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
How Your Boise Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Boise Idaho, Progent's online network support engineers can deliver expert and cost-effective IT help the instant your business requires it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Boise business relies on a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network crises or especially challenging integration projects.

Features of Progent's Remote Computer Services for Boise Idaho
Progent's phone help, remote repair, network security consulting, and network management services give offices in Boise Idaho the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT support, executing a wide variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The practice of documenting and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to help you to design, integrate, manage and repair a backup and disaster recovery system based on Barracuda technology.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your business.

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    If your organization does not require emergency online help but expects to need assistance with your information system soon, you can save time and expenses and guarantee that the right IT skill will be ready when you want it by contacting a Progent sales agent and registering as a client. For more information, call 800-993-9400 or send email to

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    If your business network mixes Solaris platforms with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent information exchange, high availability, enhanced throughput, and strong protection. Progent's Solaris and MS Windows integration support offerings include network architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and management, online network help and repair, in-person technical support, and Help Desk Call Center support.

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