Immediate Remote Support for Boise Idaho IT Networks
For companies located in Boise Idaho, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs manage to end up as major tabs. Progent's penchant for solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to access your environment without breaching system security.
Progent's advanced customer support database system stores detailed documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support provided to every client by every Progent consultant. This database of issues and repairs is organized as an easily accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts can determine the most efficient resolutions in the least time.
Online technical support services provided by Progent to clients in Boise Idaho include:
Certified MS Windows Support
Progent's Microsoft-premier online support professionals can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn issues associated with network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs represent an excellent value because their deep expertise allows them to find solutions for problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art remote support tools to perform efficient, secure, and economical analysis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity devices by offering services that include:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security solutions available from Progent include: thorough information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent remote help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Boise Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced information technology experts offers your computer users in Boise Idaho instant contact with a large network service group with years of background providing telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a major enabler of business success, and Progent's goal is to fix rather than just annotate IT issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Boise Idaho online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they grow into crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Boise Idaho, Progent's online network support engineers can deliver expert and cost-effective IT help the instant your business requires it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Boise business relies on a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network crises or especially challenging integration projects.
Features of Progent's Remote Computer Services for Boise Idaho
Progent's phone help, remote repair, network security consulting, and network management services give offices in Boise Idaho the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Boise Idaho and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online support and imposes no ongoing retainer for services delivered during normal working hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services consist of system integration, Microsoft Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Help
Amazon MWS Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that fit the specific requirements of your business.
- Advanced Remote Access Software
Protected remote connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal visit. Sophisticated remote access tools and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT support, executing a wide variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to each client. The practice of documenting and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.