Immediate Online Technical Support for Boise IT Networks
For companies located in Boise or anywhere in the state of Idaho, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast solutions somehow end up as big bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to connect to your company's network remotely without compromising network security.
Progent's sophisticated technical support database system stores comprehensive records for all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of assistance provided to every Progent customer by any consultant. This archive of issues and resolutions is organized as an easily searchable internal database that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient solutions quickly.
Online technical support services available from Progent to businesses in Boise and throughout the state of Idaho include:
Certified Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development, SharePoint 2016 migration consulting, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist your business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and certifies a consultant's networking knowledge at the master level. CCIEs can handle even the most complex challenges occurring in network infrastructure design, installation, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience enables them to solve problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network using advanced on-line troubleshooting technology to provide quick, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure devices. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs planning and integration services, Cisco WiFi controllers integration consulting, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: in depth information security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies such as system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Boise Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the resources to create an in-house Call Center but who want quick response from a reliable Call Center with proficient phone support plus the expertise to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online personnel to supplement your existing Help Desk team to handle demanding scenarios like software transitions, mass updates, or installing new business software.
Progent's Help Desk team of experienced information technology professionals offers your computer users in Boise or anywhere in the state of Idaho rapid contact with a large technical support resource with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's goal is to solve instead of just record technical issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your IT support is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Boise or anywhere in the state of Idaho, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT help the instant your organization needs it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Boise company works with a local freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve sudden network crises or especially complex integration problems.
Details of Progent's Remote Network Support for Boise
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer companies in Boise or throughout the state of Idaho the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Boise and is also ideal for customers in geographic areas of Idaho that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online help and requires no ongoing retainer for support services provided during normal working hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough information technology solutions that align with the unique requirements of your company.
- Advanced Online Connectivity Software
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal visit. Cutting-edge remote access software and expert engineers combine to allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 support, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.