Immediate Online Technical Support for Boise IT Networks
Urgent Remote Support for Boise SystemsFor companies located in Boise or anywhere in the state of Idaho, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast solutions somehow end up as big bills. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to connect to your company's network remotely without compromising network security.

Progent's sophisticated technical support database system stores comprehensive records for all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of assistance provided to every Progent customer by any consultant. This archive of issues and resolutions is organized as an easily searchable internal database that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient solutions quickly.

Online technical support services available from Progent to businesses in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the resources to create an in-house Call Center but who want quick response from a reliable Call Center with proficient phone support plus the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software to meet the unique demands of your company, or providing temporary online personnel to supplement your existing Help Desk team to handle demanding scenarios like software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of experienced information technology professionals offers your computer users in Boise or anywhere in the state of Idaho rapid contact with a large technical support resource with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's goal is to solve instead of just record technical issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your IT support is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a combination of OS platforms.
How Your Boise Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Boise or anywhere in the state of Idaho, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT help the instant your organization needs it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Boise company works with a local freelance consultant or maintains a full time organization that can deal with typical computer issues, Progent’s Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve sudden network crises or especially complex integration problems.

Details of Progent's Remote Network Support for Boise
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer companies in Boise or throughout the state of Idaho the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.