Fast and Affordable Remote Technical Support for Boise Idaho Networks
For companies in Boise Idaho, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network problems rapidly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where quick repairs manage to end up as major bills. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can interface to your company's system without violating corporate security.
Progent's powerful service database system keeps detailed documentation for the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance delivered to each customer by every Progent consultant. This history of trouble tickets and repairs is organized as a conveniently searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional massive support databases and allow quick access to vendors' in-house support staff so Progent's online consulting specialists are able to come up with the best resolutions promptly.
Remote support services available from Progent to customers in Boise Idaho include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support such as Microsoft Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can handle the most complex challenges surrounding network infrastructure design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their depth of experience allows them to fix problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of advanced remote support tools to perform quick, safe, and economical diagnosis and remediation.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco CCIEs can provide help for all of Cisco's industry-leading selection of infrastructure products by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and quarantine breached devices and guard clean assets from being compromised. If your Boise network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Boise organization to restore a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts bring the wide selection of knowledge necessary to rebuild all vital components of a targeted network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational restoration experts.
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CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help your company to recuperate quickly after a damaging breach. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to address a wide array of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT staff and your Progent consultant so that potential problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and rapid recovery of vital files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Help Desk: Outsourced and Co-managed Help Center Services
Progent's Shared Service Desk provides a transparent extension of your core network support organization. User access to the Help Desk, delivery of support services, escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are consistent regardless of whether issues are taken care of by your internal IT support group, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your share of support activity as needed. Progent takes care of initial installation and provisioning of the professional services PSA software plus documentation, validation and education.
To find out more about ProSight Shared Help Desk, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
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Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Boise Idaho fast assistance from an effective support group with substantial background providing phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a major enabler of company productivity, and Progent's policy is to fix rather than merely document IT problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides online professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Boise Idaho online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a variety of operating systems.
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Boise Idaho, Progent's phone-based network support engineers can deliver effective and economical IT help the moment your company requires it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Boise organization has a regular freelance consultant or maintains a full time IT staff that can deal with day-to-day network issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix sudden network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Boise Idaho
Progent's remote technical help services enable your Boise business to enjoy the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will derive greater business value by being increasingly available, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your local support resources
For most organizations in Boise Idaho, nearby network service resources, whether represented by freelance consultants or a full-time IT staff, can handle typical network issues. However, IT crises sometimes occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service experts offer a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with downstream issues locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants carry less overhead than big consulting companies and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your IT system stays available.
- Build a Scalable Foundation for Seamless Expansion
Companies typically begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the business. These poorly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to meet critical business requirements and facilitate downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices require guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.