Fast and Affordable Online Troubleshooting for Boise Information Networks
For businesses located in Boise or anywhere in Idaho, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network issues rapidly. Efficient support reduces immediate costs because service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's penchant for handling problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to interface to your computer system remotely without breaching system security.
Progent's powerful customer support database system maintains detailed histories for all service that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to each customer by every Progent engineer. This history of trouble tickets and responses is organized as an easily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.
Remote technical support services available from Progent to customers in Boise and anywhere in the state of Idaho include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help you company to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult issues associated with network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to resolve problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using state-of-the-art on-line troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of networking appliances. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco Security and VPN Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover in depth network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online help troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online engineering services include:
How Your Boise Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to build and maintain an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to advanced engineers.
Progent's Call Center consulting support can guide you in creating an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center application software to address the unique needs of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center team during unusually busy scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of experienced information technology experts gives your workers in Boise or anywhere in the state of Idaho instant access to a dependable network service resource with extensive background offering phone help and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial enabler of business success, and Progent's target is to fix and not merely record network problems.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By spotting possible trouble spots before they evolve into downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on multiple OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Boise or anywhere in the state of Idaho, Progent's phone-based network support engineers can provide effective and economical IT support whenever your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Boise organization deals with a local independent support technician or employs a full time organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system crises or especially complicated integration problems.
Features of Progent's Remote Computer Services for Boise
Progent's phone help, remote repair, network security expertise, and network management services offer businesses in Boise or anywhere in the state of Idaho unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Boise and is also ideal for customers in geographic areas of Idaho that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for online support and imposes no ongoing retainer for support services provided during normal working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Application Development
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that meet the special needs of your business.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's support professionals to observe precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art online access tools and experienced technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Leading VPN Products
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to each customer. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.