Fast Remote Technical Support for Boise Idaho IT Networks
Immediate Online Help for Boise SystemsFor organizations located in Boise Idaho, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers direct expenses since solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions somehow turn into major bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that allow the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your company's system without breaching network security.

Progent's sophisticated service reporting system includes comprehensive records for all support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help rendered to each customer by every consultant. This history of problems and resolutions is stored as a conveniently exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit priority response from vendors' internal engineering staff so Progent's remote consulting specialists can determine the best resolutions promptly.

Remote support offered by Progent to clients in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and rapid recovery of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. To learn more about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your current organization, identifying or enhancing Call Center software to address the particular needs of your company, or adding occasional phone support staff to reinforce your in-house Call Center team during demanding situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran information technology consultants offers your workers in Boise Idaho instant assistance from an effective support group with substantial background delivering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business performance, and Progent's intent is to resolve and not just annotate technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To find out more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Boise Idaho online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so that your computer support is proactive and automated. By uncovering possible issues before they result in network outages, proactive monitoring can avoid disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems powered by a variety of operating systems.
How Your Boise Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Boise Idaho, Progent's phone-based network support specialists are ready to deliver effective and economical system support the moment your business needs it. More than two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Boise company deals with a regular freelance consultant or employs an in-house IT staff that can deal with common computer problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to address sudden system crises or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Boise Idaho
Progent's online network troubleshooting services allow your Boise organization to have the advantages of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most offices in Boise Idaho, nearby network service providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical network issues. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your network expands, network unavailability and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information system created on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown onto an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture that can provide the solid foundation to handle current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business growth and enhancing productivity. They hardly need a network engineer who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each consultant to every customer. The practice of documenting and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to migrate efficiently from older releases of VMM, develop processes for creating and installing virtual machines and VM hosts, design fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the potential business benefits of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to assist you to design, install, optimize and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.

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