Fast Online Support for Boise Idaho IT Networks
For businesses in Boise Idaho, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues rapidly. This lowers direct costs since solutions use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes manage to end up as substantial tabs. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to link to your company's environment remotely without violating system security.
Progent's proven customer support database system maintains detailed records for the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help rendered to each Progent client by every Progent consultant. This history of problems and responses is organized as an easily accessible internal knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.
Online technical support services offered by Progent to businesses in Boise Idaho include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of technology support such as Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 planning and migration assistance and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's networking knowledge at the master level. CCIEs can deal with the most difficult issues occurring in network design, installation, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience allows them to fix problems quickly. In typical cases, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading selection of networking appliances by providing services that include:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover quickly following a damaging penetration. Security consulting services available from Progent cover in depth information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote consulting to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration solutions with local Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid recovery of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk team of seasoned network consultants provides your workers in Boise Idaho rapid assistance from a dependable technical support resource with substantial experience providing telephone-based help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid contributor to company performance, and Progent's aim is to solve and not merely document network issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff provides remote professional consulting support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Boise Idaho remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they cause downtime, remote monitoring can head off inconvenient and expensive service failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a combination of platforms.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Boise Idaho, Progent's phone-based computer support engineers are ready to provide effective and affordable system support whenever your organization needs it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Boise company relies on a local freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to address unexpected system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Services for Boise Idaho
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give offices in Boise Idaho unparalleled leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk support and network management, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Boise Idaho and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for phone service and imposes no periodic retainer for services provided during normal business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists who have skill in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of system integration, Microsoft Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Application Design
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that fit the specific needs of your company.
- Advanced Online Connectivity Software
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise require an expensive personal service call. Sophisticated online access software and experienced engineers combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoft's powerful server platforms with services that include Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to each customer. The practice of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.