Fast and Affordable Remote Help for Boise Networks
For companies in Boise or anywhere in Idaho, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and proven processes which permit the highest level of efficiency for online help and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to access your environment without compromising corporate security.
Progent's sophisticated technical support reporting system includes extensive histories for the service that Progent's customers have received. Progent's team service personnel have access to the specifics of support provided to every Progent client by any Progent engineer. This archive of trouble tickets and responses is stored as a readily retrievable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best resolutions quickly.
Online support offered by Progent to companies in Boise and anywhere in the state of Idaho include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult problems surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value since their depth of expertise permits them to solve problems quickly. In many cases, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system via advanced on-line troubleshooting technology to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to recuperate quickly following a damaging breach. Security services available from Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a broad array of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Boise Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or enhancing your existing organization, selecting or enhancing Call Center software to address the unique needs of your corporation, or providing temporary phone support personnel to work with your existing Help Desk group to handle high-demand events like software transitions, major updates, or installing new applications.
Progent's Call Center team of seasoned network consultants offers your clients in Boise or anywhere in the state of Idaho rapid contact with an efficient technical support resource with substantial background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a key enabler of business success, and Progent's target is to resolve instead of merely document IT issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting potential issues before they expand into network outages, remote monitoring can avoid inconvenient and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support a combination of operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Boise or anywhere in the state of Idaho, Progent's online network support engineers can deliver expert and cost-effective IT help the instant your company has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Boise business deals with a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to deal with sudden system crises or especially complicated integration projects.
Features of Progent's Remote Computer Services for Boise
Progent's phone support, Internet-based repair, system security consulting, and network management services offer companies in Boise or anywhere in the state of Idaho the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Boise and is also ideal for networks in more remote regions of Idaho that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for online service and asks for no periodic subscription fee for services provided during normal business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the special needs of your business.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's support professionals to see exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise require an expensive onsite visit. Sophisticated online connectivity software and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High System Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every client. The discipline of documenting and archiving support records allows more efficient support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.