Fast Remote Support for Boise Idaho Information Networks
For businesses located in Boise Idaho, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to connect to your company's system without compromising network security.
Progent's proven technical support database system includes extensive histories for all service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance provided to each Progent customer by every engineer. This archive of problems and repairs is structured as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to arrive at the best solutions quickly.
Remote services provided by Progent to clients in Boise Idaho include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to assist your company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a person's networking knowledge at the expert level. CCIEs know how to deal with the most stubborn problems associated with network planning, installation, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco CCIEs offer help for the complete line of Cisco's market leading family of networking appliances by delivering services that include:
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover quickly following a serious breach. Security services available from Progent include: comprehensive network security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a wide array of information technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. The ProSight suite of network monitoring and management services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Boise Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals provides your workers in Boise Idaho immediate contact with an effective support resource with years of background providing phone support and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to resolve instead of just track network problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online and in-depth engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Boise Idaho remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, remote monitoring can head off disruptive and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Boise Idaho, Progent's online network support specialists are ready to deliver expert and cost-effective IT support the moment your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Boise business deals with a local freelance consultant or employs a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden system emergencies or particularly complicated integration problems.
Details of Progent's Remote Network Services for Boise Idaho
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Boise Idaho the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Boise Idaho and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone service and requires no periodic subscription fee for support services delivered during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that match the special needs of your business.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's service experts to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise require a costly onsite visit. State-of-the-art online access software and experienced technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose workers require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a broad variety of technical projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be tempted to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of detailing and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.