Fast and Affordable Remote Technical Support for Boise Information Networks
For organizations located in Boise or anywhere in the state of Idaho, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast fixes manage to turn into large bills. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's system remotely without compromising system security.
Progent's advanced customer support database application stores detailed documentation of all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of all help provided to each client by any Progent engineer. This database of issues and resolutions is structured as a readily searchable support knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.
Online services available from Progent to clients in Boise and throughout the state of Idaho include:
Certified Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for networking professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most stubborn problems encountered in network design, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional value since their deep experience permits them to find solutions for problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet APs consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services that can bolster the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad range of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to handle the unique needs of your corporation, or providing occasional phone support personnel to supplement your existing Call Center resources during demanding events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Boise or anywhere in the state of Idaho immediate communication with an effective support group with extensive background offering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a key contributor to business success, and Progent's target is to fix rather than simply report technical problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote and in-depth consulting support and education in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Boise, or anywhere in the state of Idaho, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they expand into downtime, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a combination of OS platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Boise or throughout the state of Idaho, Progent's phone-based computer support engineers are ready to provide expert and affordable system support whenever your company has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Boise organization works with a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to deal with unexpected system emergencies or especially tough integration problems.
Features of Progent's Remote Computer Support for Boise
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services give businesses in Boise or throughout the state of Idaho the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Boise and is also ideal for customers in more remote regions of Idaho that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone service and imposes no periodic subscription fee for support services provided during regular working hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's core support services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Development
Apple Mac Consulting
Amazon MWS Application Development
By providing a convenient centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly onsite visit. Effective online connectivity tools and experienced technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High System Availability
For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.