Immediate Remote Technical Support for Boise Idaho Information Networks
For companies located in Boise Idaho, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve most network problems rapidly. Efficient support lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where quick fixes somehow end up as large bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's system without compromising corporate security.
Progent's powerful customer support database system keeps detailed records describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of assistance provided to each Progent customer by any Progent consultant. This history of issues and resolutions is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service experts can arrive at the most efficient resolutions in the least time.
Online technical services offered by Progent to companies in Boise Idaho include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help you business to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most complex problems surrounding network infrastructure design, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to find solutions for problems quickly. In common cases, less qualified consultants can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via advanced remote troubleshooting tools to perform fast, secure, and economical analysis and remediation.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs offer help for the complete line of Cisco's top-selling family of connectivity appliances by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recuperate rapidly after a serious penetration. Security solutions available from Progent include: comprehensive data security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Boise Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or modifying Help Desk Call Center application software to handle the unique needs of your company, or providing temporary phone support personnel to supplement your internal Help Desk Call Center resources during high-demand events like software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology professionals gives your computer users in Boise Idaho fast access to an efficient technical support resource with years of experience delivering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's aim is to resolve and not simply record network problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts staff can supply online professional engineering support and training in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Boise Idaho online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they cause downtime, system monitoring can minimize inconvenient and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a variety of platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Boise Idaho, Progent's phone-based network support specialists are ready to provide expert and economical IT help whenever your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Boise organization relies on a regular independent support technician or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Businesses in Boise Idaho
Progent's remote network troubleshooting services enable your Boise company to enjoy the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your local IT resources
With most companies in Boise Idaho, nearby network support providers, whether represented by independent consultants or a full-time IT staff, can take care of the majority of network issues. However, serious problems sometimes occur when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service people. In these instances, Progent's online service experts provide a convenient, fast, and budget-friendly way to augment your local resources and to transfer useful knowledge to improve your ability to handle downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent consultants carry less overhead than big support organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup help may require your company to go without help during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network is always up and running.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. These poorly built systems need careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and simplify future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller companies require guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each client. The discipline of documenting and organizing service records allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.