Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Boise company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Boise, Idaho businesses to succeed with any facet of creating a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from major technology companies support online meetings, video and voice conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can help you to manage your existing conferencing ecosystem and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to support your remote workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's support services for Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your WAN infrastructure to host them.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Boise, Idaho business, phone 1-800-993-9400 or refer to Contact Progent.



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