Enlarging your at-home workforce can have a significant effect on IT infrastructure, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Boise organization to pick the right tools and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers services that go from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Boise, Idaho businesses to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Voice/Video Conferencing for Teleworkers
A wide selection of voice/video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat, and screen/content sharing for both local users and at-home workers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can help your organization to manage your existing voice/video conferencing environment and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist your company to deploy and maintain Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's support expertise for Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Office 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist you to optimize your WAN infrastructure to host them.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Boise, Idaho organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent can provide fast access to the expertise of veteran Wi-Fi consultants who can help organizations to determine the value of Ubiquiti UniFi wireless access points for your company and assist you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and place UniFi Wi-Fi APs for optimal coverage and throughput.

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    Progent's certified ISA Server consultants have long experience configuring ISA Server-based security installations for information systems with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network protection needs without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features as well as a redesigned structure. These enhancements favorably impact key areas such as manageability, availability, security, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management services for Exchange Server 2013.

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    wireless IP phone security Support and Help

    Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within campus, hospitality, health-care or other environments where management requires portable phones that provide more control, security and ruggedness than is achievable with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams configure and fine tune many components of your Wi-Fi environment including access points, routers, wireless LAN controllers, and management software. Progent's certified experts offer online and on-premises support to help you build and manage a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

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    Microsoft System Center 2016 provides important improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

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    Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.

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    Progent can help small and mid-size companies to configure and troubleshoot video conferencing platforms to enable their remote workforce to communicate productively with fellow workers and clients.

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    Progent provides high availability load balancing support that addresses system load balancing, load balanced applications, network backbone routing, and content dispatching products including F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's Cisco-certified wireless technology consultants can assist you to configure, manage, and debug Cisco Small Business Wireless APs.

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  • Co-managed Help Desk Online Help
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    Progentís Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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  • Technology Consulting Antivirus
    Antivirus Small Business Subscription

    E-Mail Guard from Postini offers continually upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Management services via Progentís E-Mail Guard antispam and anti-virus aggregation offering. Progentís certified email protection consultants can show you how to create an email safety strategy that incorporates antispam and antivirus products and processes.

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