UNIX, Linux, Solaris, and Apple Mac OS X Online Support Services for

For small companies in Boise Idaho, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.

Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's network remotely without breaching system security.

Progent's sophisticated customer support reporting application includes comprehensive documentation for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services delivered to each Progent customer by every consultant. This archive of anomalies and solutions is structured as an easily accessible internal database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists can determine optimal resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Boise Idaho or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's phone-based support engineers have certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to resolve virtually any problem that may take place in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to companies with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote technical services provided by Progent to customers in Boise include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux support engineers can provide emergency remote help for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most intractable issues occurring in network planning, deployment, administration, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their deep expertise allows them to find solutions for the most difficult problems quickly. In typical instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure issues that are hurting business efficiency but are outside the experience of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your environment using sophisticated on-line troubleshooting tools to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Windows Support
  Progent's Microsoft-expert remote support experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of remote PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.

• CISM and CISSP Premier System Security Professionals
  Progent's qualified CISM and CISSP network security consultants can provide a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recover rapidly following a serious breach. Security support services offered by Progent include: thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Call Center Support
  Progent's Help Desk service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can guide you in building an effective new Help Desk or enhancing your established organization, selecting or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass updates, or installing brand new applications.

  Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Boise Idaho fast contact with a reliable technical support resource with extensive experience delivering telephone-based support and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a key driver of business efficiency, and Progent's policy is to solve rather than simply annotate IT issues.

• Business Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Excel. To learn additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can support the creative facets of Apple Mac environments by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide businesses in Boise Idaho remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your IT support is proactive and automated. By spotting potential issues before they grow into network outages, remote monitoring can head off stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a combination of operating systems.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.