Urgent Remote Help for Boise Idaho UNIX or Linux SystemsFor small and midsize businesses in Boise Idaho, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers offer exceptional value because they have the practical background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's penchant for solving problems efficiently translates into your company spending less money.

Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the highest degree of efficiency for online help and repair for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system without violating system security.

Progent's sophisticated customer support reporting application stores detailed documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every Progent client by any Progent consultant. This database of issues and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts are able to find the best solutions quickly.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Boise Idaho or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based consulting professionals have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to address virtually any emergency that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services Offered by Progent to customers in Boise include:

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to create an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center software to handle the unique needs of your company, or providing occasional phone support personnel to reinforce your internal Help Desk team during unusually busy events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran network professionals gives your workers in Boise Idaho rapid access to a reliable technical support group with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant enabler of business performance, and Progent's intent is to fix instead of just record technical issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Word, and Microsoft Excel. To read additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the artistic elements of Macintosh computing by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or building an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers companies in Boise Idaho remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By detecting possible issues before they grow into crashes, remote monitoring can head off inconvenient and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of OS platforms.

How Your Boise Idaho Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services




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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.

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    Progent's Citrix experts can help you to assess the business value of the available editions of Essentials for Hyper-V, assist you to use Citrix management tools in your Hyper-V environment, and show you how to use Citrix Essentials to improve the responsiveness, uptime, consistency, and recoverability of your virtualized network while reducing the cost of equipment and operations and streamlining administrative tasks.

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    Progent's Juniper Networks-certified network engineer can help you to plan and implement Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from outdated products to current releases. Progent's Junos OS consultants can offer expertise with Juniper's flagship network control software to help your business to simplify the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.

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    Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting. Progent has a group of network consultants based in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran DRBC preparedness experts. Progent can also help you to plan and carry out a move to the Flexential data center by providing services such as designing solution architecture, recommending hardware, system configuration and validation, troubleshooting, setting up online network management, and educating your network staff.

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    Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of network experts located in the Tampa area, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity preparedness experts. Progent can also help your business to plan and carry out a move to the Flexential facility by providing services such as designing system configuration, specifying hardware components, system configuration and testing, debugging, setting up online management, and educating your IT support team.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major improvements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent's Microsoft-certified consultants can assist your business to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security and compliance, and increase worker output by making sure that operating systems and applications are always current, tracking licensing, and monitoring resource usage patterns so you can make smart buying decisions. Once you are ready to update your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out a smooth migration to SCCM 2012.

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