For small and midsize businesses located in Boise Idaho, Progent offers support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they have the real-world experience and the advanced tools to resolve the majority of network issues quickly. This reduces immediate expenses since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs manage to turn into large invoices. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your company's network without breaching system security.
Progent's highly evolved technical support database system maintains comprehensive histories of the service that Progent's clients have received. Progent's team engineers have access to the history of services rendered to each Progent customer by every Progent consultant. This history of issues and resolutions is organized as an easily retrievable support knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Boise Idaho or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support experts have certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to address virtually any problem likely to take place in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help customers with mixed-operating system networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical support services available from Progent to companies in Boise include:
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology including system architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
- Apple macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE
- Debian-GNU
- Slackware
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues encountered in network design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to solve the most difficult problems quickly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get timely support for serious network issues that are crippling worker productivity but are beyond the comfort zone of your local computer maintenance providers. Progent's CCIE support experts can connect to your network via the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
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Certified MS Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and integration consulting,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.
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CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP security engineers can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recuperate quickly after a serious penetration. Security consulting services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
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Call Center Services
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who need quick communication with a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to handle the special needs of your corporation, or adding temporary online staff to reinforce your existing Help Desk Call Center team to deal with demanding situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your workers in Boise Idaho rapid communication with an efficient network service resource with years of background offering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a key driver of company performance, and Progent's intent is to fix and not merely track technical issues.
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Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply remote professional engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and Excel. To find out additional information on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the creative aspect of Apple Mac systems by providing remote consulting support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Boise Idaho remote network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering emerging trouble spots before they evolve into network outages, automated monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple OS platforms.
How Your Boise Idaho Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area