For small companies in Boise or anywhere in Idaho, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services offer exceptional leverage because they have the practical experience and the sophisticated tools to resolve most network issues quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into major bills. Progent's penchant for handling technical issues efficiently results in your business saving cash.
Progent's Online Service Technologies
Over time, Progent has developed a set of optimized technologies and proven processes that allow the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your computer system remotely without violating corporate security.
Progent's powerful customer support database application keeps detailed documentation describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of assistance provided to each Progent client by any Progent consultant. This database of problems and fixes is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to determine optimal resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Boise or anywhere in Idaho or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's online network support experts offer advanced credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's engineers to handle virtually any crisis that may take place in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to clients in Boise and throughout the state of Idaho include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges associated with network infrastructure design, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to fix even the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate support for serious network problems that are lowering business efficiency but are beyond the experience of your ordinary network service group or consultant. Progent's Cisco CCIE consultants can tie into your environment by means of the latest on-line support tools to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support professionals can provide computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help you to recover quickly after a damaging penetration. Security consulting services available from Progent cover thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Boise Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who lack the resources to create an internal Help Desk but who want fast access to a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software to meet the unique needs of your company, or providing temporary phone support personnel to work with your internal Help Desk resources during demanding events like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of experienced information technology professionals provides your clients in Boise or anywhere in the state of Idaho fast communication with an effective support group with substantial background delivering phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to fix rather than merely document technical issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative facets of Mac environments by delivering remote help services and training in imaging, audio, and video. Progent's consultants can provide help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Boise, or anywhere in the state of Idaho, online computer system monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a variety of operating systems.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.