For small businesses located in Boise Idaho, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the services that you receive. Unlike many remote support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to end up as major bills. Progent's penchant for solving technical issues quickly results in your company conserving cash.
Progent's Online Service Technologies
Over the years, Progent has developed a set of optimized tools and proven processes which permit the maximum degree of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's system remotely without violating system security.
Progent's powerful technical support database application maintains detailed documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of services provided to every client by any consultant. This archive of trouble tickets and solutions is stored as a conveniently exploitable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to determine the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Boise Idaho or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical support experts have credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to tackle virtually any emergency that may occur in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support customers with multi-OS networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to clients in Boise include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology including system architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE
- Debian GNU/Linux
- Slackware
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and validates a consultant's technical knowledge at the master level. CCIEs can handle the most difficult challenges associated with network design, integration, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value because their broad experience enables them to fix the most complex problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so your company can get timely assistance for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE engineers can interface to your network using sophisticated on-line troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
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Authorized Windows Support
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of platform support such as Windows Server 2022 solution design and migration consulting,
Microsoft Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support services such as Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.
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CISM and CISSP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
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Help Desk Expertise
Progent's Help Desk Call Center support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who don't have the resources to create an in-house Call Center but who require fast access to a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in creating an effective new Call Center or revamping your existing one, selecting or modifying Call Center software to address the special demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center team to handle high-demand scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced network professionals offers your computer users in Boise Idaho immediate contact with a reliable network service group with extensive background delivering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's target is to resolve instead of simply track technical issues.
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Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based professional consulting support and training in key business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and MS Excel. To read additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative elements of Apple Mac systems by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Boise Idaho remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing looming problems before they expand into downtime, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple OS platforms.
How Your Boise Idaho Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area