For small and midsize companies in Boise Idaho, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast repairs manage to turn into large tabs. Progent's penchant for solving technical issues efficiently translates into your company spending less money.
Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for small business information systems. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's highly evolved service database system maintains extensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance provided to every Progent client by any engineer. This history of issues and repairs is structured as a quickly accessible support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Boise Idaho or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote support professionals have certified skills in an extensive set of disciplines. This broad range of capability permits Progent's consultants to address almost any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-operating system environments, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical services provided by Progent to small businesses in Boise include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking consultants, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn problems surrounding network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. CCIEs are an excellent value since their depth of experience allows them to find solutions for the most difficult problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to help small and mid-size companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive urgent support for severe network problems that are impacting business efficiency but are beyond the experience of your regular IT service resources. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recover quickly after a damaging breach. Security support services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Boise Idaho Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the resources to assemble and manage an internal Help Desk but who require fast communication with an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or improving your established organization, identifying or enhancing Call Center software to address the special needs of your company, or adding temporary online staff to supplement your existing Help Desk team during high-demand scenarios like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts provides your computer users in Boise Idaho quick access to an effective network service resource with years of experience providing phone consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a major enabler of company efficiency, and Progent's target is to resolve rather than simply document technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To read more about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can nurture the creative components of Macintosh environments by providing remote help services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Boise Idaho online network and server monitoring services powered by MS System Center Operations Manager network monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By exposing possible issues before they grow into downtime, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area