For small companies in Boise Idaho, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing save you from situations where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and proven methodologies that ensure the maximum degree of efficiency for remote consulting and repair for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to connect to your system remotely without breaching system security.
Progent's advanced service database system stores detailed documentation of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance rendered to every Progent client by every engineer. This history of issues and repairs is stored as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and allow priority response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Boise Idaho or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote technical service experts have certified skills in a comprehensive array of disciplines. This wide range of capability allows Progent's consultants to manage practically any crisis that may take place in a small business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To help customers with multi-OS environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to companies in Boise include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and certifies a person's network technology skills at the expert level. CCIEs know how to deal with the most stubborn challenges encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their broad experience enables them to solve even the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive timely assistance for severe network problems that are crippling worker productivity but are beyond the scope of your ordinary IT service personnel. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line support tools to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Certified Windows Support
Progent's Microsoft-premier remote service engineers offer computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly following a damaging breach. Security consulting services available from Progent include: in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Boise Idaho Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who lack the budget to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk software to address the special needs of your corporation, or providing temporary online staff to reinforce your in-house Call Center team to handle high-demand scenarios like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology consultants provides your computer users in Boise Idaho rapid contact with a dependable technical support resource with years of background offering telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a solid driver of business productivity, and Progent's policy is to fix instead of just document IT issues.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply phone-based advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To learn more concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the artistic components of Apple Mac computing by delivering phone-based help services and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Boise Idaho online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into network outages, automated monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on multiple operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area