For small businesses in Boise Idaho, Progent offers support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues quickly. This lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of optimized tools and field-proven processes that permit the highest degree of efficiency for remote consulting and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's online support team to access your network remotely without violating network security.
Progent's advanced customer support reporting application includes extensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to every Progent customer by every consultant. This database of anomalies and responses is structured as a quickly accessible support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Boise Idaho or to learn additional information about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's phone-based support experts possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's consultants to address virtually any crisis that may occur in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online services Offered by Progent to clients in Boise include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Progent in addition can deliver a wide range of online desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software to address the particular requirements of your company, or providing temporary online staff to supplement your existing Help Desk Call Center group to handle high-demand situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of experienced information technology consultants provides your workers in Boise Idaho instant contact with an efficient technical support resource with substantial background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of company efficiency, and Progent's target is to fix rather than just report technical issues.
Progent's Mac consultants can promote the imaginative elements of Mac systems by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Boise Idaho remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting looming issues before they expand into network outages, system monitoring can minimize disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of platforms.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
City | Address | Phone | Link |
Boise | 702 W. Idaho Street, Suite 1100 Boise, ID 83702 United States |
(208) 506-7006 | Boise Network Support Services |