For small companies in Boise Idaho, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's network remotely without breaching system security.
Progent's sophisticated customer support reporting application includes comprehensive documentation for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services delivered to each Progent customer by every consultant. This archive of anomalies and solutions is structured as an easily accessible internal database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists can determine optimal resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Boise Idaho or to learn more about Progent's online support programs, call Progent at
Phone-based Support Services Offered Progent
Progent's phone-based support engineers have certified skills in a comprehensive array of products and technologies. This broad range of capability enables Progent's consultants to resolve virtually any problem that may take place in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to customers in Boise include:
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Progent also can deliver a broad range of remote PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an effective new Help Desk or enhancing your established organization, selecting or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Boise Idaho fast contact with a reliable technical support resource with extensive experience delivering telephone-based support and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a key driver of business efficiency, and Progent's policy is to solve rather than simply annotate IT issues.
Progent's Apple Mac consultants can support the creative facets of Apple Mac environments by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Boise Idaho remote network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your IT support is proactive and automated. By spotting potential issues before they grow into network outages, remote monitoring can head off stressful and costly information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a combination of operating systems.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
City | Address | Phone | Link |
Boise | 702 W. Idaho Street, Suite 1100 Boise, ID 83702 United States |
(208) 506-7006 | Boise Network Support Services |