Immediate Phone Consulting for Boise Idaho UNIX or Linux SystemsFor small businesses in Boise Idaho, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues rapidly. This lowers immediate costs because service calls take up a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently results in your company spending less money.

Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized tools and field-tested processes that promote the maximum degree of efficiency for remote technical support and repair for small business computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your company's computer system without compromising corporate security.

Progent's proprietary technical support database application keeps detailed records for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services delivered to every customer by any consultant. This history of anomalies and repairs is organized as a conveniently accessible proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available other vast technical databases and permit fast access to vendors' in-house engineering staff so Progent's online service experts can arrive at the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Boise Idaho or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's phone-based consulting engineers possess advanced credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to tackle almost any emergency likely to crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To support companies with mixed-OS networks, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online technical services Offered by Progent to clients in Boise include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies within UNIX/Linux systems based on leading versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Boise IdahoThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness because their broad experience permits them to resolve even the most complex problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for complex network infrastructure problems that are lowering business efficiency but are outside the scope of your ordinary computer support personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Boise IdahoProgent's Microsoft-expert online service experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of remote desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified System Security Consultants for Boise IdahoProgent's accredited CISM and CISSP network security engineers can provide a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly following a damaging penetration. Security support services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the money or time to create an in-house Call Center but who need quick response from a dependable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or improving your existing one, identifying or customizing Call Center application software to address the special needs of your corporation, or adding occasional online personnel to reinforce your existing Help Desk team to deal with unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology professionals gives your workers in Boise Idaho rapid communication with a reliable technical support resource with years of background offering telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's policy is to fix and not just document network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. To find out additional information about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the imaginative elements of Apple Mac environments by offering remote consulting services and education in imaging, sound, and video. Progent's consultants offer assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Boise Idaho remote network and server monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your network support is proactive and automated. By exposing emerging problems before they cause network outages, automated monitoring can minimize disruptive and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a combination of OS platforms.

How Your Boise Idaho Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services




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