For small and midsize companies located in Boise Idaho, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they have the practical experience and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for solving problems efficiently results in your company conserving cash.
Progent's Online Support Tools
Over time, Progent has developed a set of customized tools and proven processes that allow the maximum level of effectiveness for online technical support and troubleshooting for small business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network without breaching corporate security.
Progent's powerful technical support reporting application stores thorough records describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance delivered to each Progent customer by every consultant. This history of problems and solutions is stored as a quickly exploitable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service experts can arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Boise Idaho or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive set of disciplines. This broad range of IT skills allows Progent's engineers to handle almost any crisis likely to crop up in a small company network. Credentials held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-platform environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to customers in Boise include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency online help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most intractable issues occurring in network planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs represent an excellent value since their depth of experience enables them to fix even the most difficult problems rapidly. In common instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive urgent support for serious network issues that are hurting business productivity but are outside the comfort zone of your ordinary network maintenance providers. Progent's CCIE engineers can communicate with your network using sophisticated on-line support tools to perform efficient, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-premier remote support experts can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to clean up quickly following a serious breach. Security solutions offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Boise Idaho Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the resources to support an internal Help Desk but who need fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your established one, identifying or modifying Call Center application software to meet the particular needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your computer users in Boise Idaho fast assistance from a large technical support group with extensive experience offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's aim is to resolve and not just annotate technical issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based professional engineering support and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. For additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic aspect of Macintosh environments by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Boise Idaho online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area