Urgent Online Technical Support for Boise Idaho UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Boise Idaho, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues quickly. This reduces immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle employees, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for handling technical issues quickly results in your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your system without compromising system security.

Progent's sophisticated customer support reporting system stores thorough histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the records of all help provided to every client by every Progent consultant. This archive of issues and fixes is structured as an easily accessible support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts can find optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Boise Idaho or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote consulting engineers offer credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to handle almost any emergency that may crop up in a small or midsize business network. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help customers with multi-OS networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services provided by Progent to clients in Boise include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Boise IdahoThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can deal with the most complex problems associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to fix the most difficult problems rapidly. In common cases, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get immediate support for severe network issues that are impacting worker efficiency but are not within the experience of your ordinary computer support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line support tools to perform quick, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    Microsoft Windows Expertise for Boise IdahoProgent's Microsoft-premier online support experts can provide computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified System Security Professionals for Boise IdahoProgent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recuperate quickly after a serious penetration. Security solutions offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; defending your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who lack the resources to support an internal Help Desk Call Center but who require fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or improving your current organization, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or adding temporary phone support personnel to work with your internal Help Desk group during unusually busy events such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your workers in Boise Idaho rapid communication with a dependable network service group with extensive background offering phone consulting and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company productivity, and Progent's aim is to resolve instead of simply track network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth engineering support and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac experts can support the artistic aspect of Macintosh computing by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.

    Online Network Monitoring Support
    Progent offers companies in Boise Idaho online computer system monitoring support centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By spotting emerging issues before they grow into network outages, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a combination of operating systems.

How Your Boise Idaho Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services




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    Progent can help businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you avoid the typical errors small organizations make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.

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    The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting team with hands-on experience and broad knowledge in planning and integrating seamless, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progent's consulting services can assist you with designing, deploying, administering, and troubleshooting Windows Server systems that maximize the productivity of your IT network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent provides the help of Microsoft and Cisco-Premier network consulting experts to offer clients economical ways to help companies optimize the benefits of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's network consultants can show you how to enhance your information system's e-mail architecture, security, reliability, performance, and IT administration.

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    Progent's consultants can help you with any phase of Microsoft Azure integration such as requirements analysis, prerequisites evaluation, solution architecture, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so that your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based resources.

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    Microsoft Windows Server Update Services enables network administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft Windows Server Update Services deployment, setting up client's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.

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    Progent's Technical Response Center offers affordable nationwide extended hours online support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide 24x7 phone support and remote secure computer access to troubleshoot and repair network problems rapidly and economically.

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    Progent's Check Point Software experts can help you choose and configure Check Point Software Firewall and VPN utilities and hardware based on Check Point Software's technology to offer an affordable and effective security solution for your business network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security products from other suppliers and offer a central stop for on-going network support, administration, training, and consulting expertise.

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    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

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    Progent's Cisco-certified Wi-Fi technology consultants can help organizations to deploy, manage, and debug Cisco Small Business Wireless Access Points.

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    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a feature-rich but manageable information. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a network support expert with real-world experience planning and building cohesive, comprehensive business network environments. Progent's Small Business Server consultants have an average of more than a decade of experience supporting business systems built on Microsoft platforms. This experience assures you results in deploying, administering, and troubleshooting network solutions that incorporate the Microsoft SBS Server suite of servers and applications.

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    For answers to common enquiries concerning becoming a consultant at Progent, see Consulting at Progent Q&A.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.

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    Progent's certified Cisco IT security consultants provide expert PIX and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable gigabit products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security gaps.

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    Progent can help your organization in any phase of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; configuring HLB; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.

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