For small and midsize businesses located in Boise Idaho, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues quickly translates into your company spending less money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to interface to your company's system remotely without violating network security.
Progent's advanced service database application maintains thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of all help rendered to every Progent client by any Progent engineer. This database of problems and fixes is stored as a conveniently accessible internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Boise Idaho or to learn additional information about Progent's online support options, call Progent at
Online Technical Services Available from Progent
Progent's phone-based support engineers possess credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to handle virtually any crisis that may take place in a small business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-OS networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support provided by Progent to small businesses in Boise include:
Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Progent also can deliver a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the unique needs of your company, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network consultants provides your clients in Boise Idaho quick communication with a large network service group with years of background providing telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's target is to solve instead of simply document network problems.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac systems by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Boise Idaho online network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off stressful and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
City | Address | Phone | Link |
Boise | 702 W. Idaho Street, Suite 1100 Boise, ID 83702 United States |
(208) 506-7006 | Boise Network Support Services |