Urgent Remote Help for Boise Idaho UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Boise Idaho, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote technical support services represent excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues quickly translates into your company spending less money.

Progent's Online Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies which ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to interface to your company's system remotely without violating network security.

Progent's advanced service database application maintains thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of all help rendered to every Progent client by any Progent engineer. This database of problems and fixes is stored as a conveniently accessible internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Boise Idaho or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's phone-based support engineers possess credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to handle virtually any crisis that may take place in a small business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with mixed-OS networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support provided by Progent to small businesses in Boise include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and migration from older applications to current Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • SGI/Irix
    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Boise IdahoThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and validates a person's technical knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues encountered in network design, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide excellent value because their broad experience enables them to find solutions for even the most intractable problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive immediate help for serious network infrastructure issues that are lowering worker productivity but are beyond the experience of your regular IT service group or consultant. Progent's CCIE engineers can communicate with your computer system using the latest on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.

  • Authorized Microsoft Windows Support
    Microsoft Windows Support for Boise IdahoProgent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Certified Network Security Engineers for Boise IdahoProgent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly after a serious penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who don't have the money or time to assemble and manage an in-house Help Desk but who need quick response from a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the unique needs of your company, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned network consultants provides your clients in Boise Idaho quick communication with a large network service group with years of background providing telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's target is to solve instead of simply document network problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers remote advanced consulting expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can nurture the imaginative elements of Mac systems by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Boise Idaho online network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off stressful and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.

How Your Boise Idaho Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.

Onsite IT Consulting
Progent locations in Boise Metro Area

City Address Phone Link
Boise 702 W. Idaho Street, Suite 1100
Boise, ID 83702
United States
(208) 506-7006 Boise Network Support Services

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    Progent's wireless site survey services assist you to design, implement and troubleshoot a Wi-Fi network adapted to your facilities, offering you a wireless solution that has the coverage, speed, capacity, data protection, and hand-off ability your company needs.

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    Configuration Manager automates software provisioning and updating, simplifies compliance settings control, inventories network resources, protects against company data leakage, provides network health reporting, allows secure self service, and delivers a single point of control for managing mixed-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist you with any aspect of planning, installing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid networks.

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    Progent offers clients access to consultants who have earned some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their IT support providers have accredited testing as well as extensive practical field experience so that Progent's customers can engage Progent's service with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts brings priority for significantly better vendor help than is offered to non-certified service providers, allowing Progent to deliver customers a higher class of IT support. In addition, major credentials such as CISM or CISSP for IT security can help corporate customers to demonstrate compliance with regulatory requirements by engaging the services of recognized industry professionals.

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    Microsoft CRM helps mid-market businesses build positive client interactions. Built-in Sales and Customer Service modules enable in-house staff to share data to help promote selling success and offer steady, effective customer service. Progent can configure the most sensible server and communications environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer support data.

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    Progent can help small and mid-size businesses to design, configure, test and troubleshoot backup/restore solutions for at-home workers.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and fixing Microsoft SCOM environments and offer organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to remediate critical issues detected by System Center 2012 Operations Manager.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT consulting experts. With Progent's economically priced IT service packages, mid-size organizations can choose a simple co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small and midsize business information systems world-class reliability, security and performance.

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    Progent's Intune consultants can help your company to understand the strategic case for adopting Intune for configuring and managing your web-facing mobile devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can help your company to configure security and compliance policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and troubleshoot your Intune solution.

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