UNIX and Linux Remote Support Services for
Boise Small Company Network Systems
For small and midsize companies located in Boise Idaho, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent excellent value because they have the practical experience and the advanced technology to solve the majority of information system problems quickly. Efficient support lowers direct costs since service calls take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for solving problems efficiently results in your company conserving cash.
Progent's Online Support Tools
Over time, Progent has developed a set of customized tools and proven processes that allow the maximum level of effectiveness for online technical support and troubleshooting for small business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network without breaching corporate security.
Progent's powerful technical support reporting application stores thorough records describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance delivered to each Progent customer by every consultant. This history of problems and solutions is stored as a quickly exploitable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service experts can arrive at optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Boise Idaho or to find out more about Progent's online support options, call Progent at
Phone-based Support Services Offered Progent
Progent's phone-based network support experts have advanced credentials in a comprehensive set of disciplines. This broad range of IT skills allows Progent's engineers to handle almost any crisis likely to crop up in a small company network. Credentials held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-platform environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to customers in Boise include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.Progent's UNIX and Linux consultants can offer emergency online help for diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most intractable issues occurring in network planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs represent an excellent value since their depth of experience enables them to fix even the most difficult problems rapidly. In common instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive urgent support for serious network issues that are hurting business productivity but are outside the comfort zone of your ordinary network maintenance providers. Progent's CCIE engineers can communicate with your network using sophisticated on-line support tools to perform efficient, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.
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Certified MS Windows Support
Progent's Microsoft-premier remote support experts can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
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CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to clean up quickly following a serious breach. Security solutions offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
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Help Desk Services
Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the resources to support an internal Help Desk but who need fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your established one, identifying or modifying Call Center application software to meet the particular needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your computer users in Boise Idaho fast assistance from a large technical support group with extensive experience offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's aim is to resolve and not just annotate technical issues.
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Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based professional engineering support and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. For additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.Progent's Apple Mac professionals can promote the artistic aspect of Macintosh environments by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Boise Idaho online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
| City | Address | Phone | Link |
| Boise | 702 W. Idaho Street, Suite 1100 Boise, ID 83702 United States |
(208) 506-7006 | Boise Network Support Services |
An index of content::
Catalyst 2960 Switch Computer Consulting
Support and Help Catalyst Switch IPv6
Progent's Cisco-certified CCIE experts can help you to set up, manage, update, optimize and debug Cisco Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and migrate smoothly from legacy switches to current models.
Offsite Workforce Technical Consultant
Engineer Telecommuting
Progent has 20 years of background assisting small and mid-size companies to design, install, tune, manage, and troubleshoot computer networks that incorporate a remote workforce.
SQL Server 2012 Reporting Services Outsourcing
SQL Server 2012 Migration Help and Support
Progent can provide the expertise of certified consultants as well as experienced database application programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security consultants to assist you to assess the potential advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Microsoft Teams online training Consultants
Microsoft Teams with SharePoint Online Services
Progent can assist your organization to plan a migration to Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Security Consultant Consultant Rates
Business Computer Server Companies Consulting Hourly Rate
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
Service Database Setup and Support
Support and Help Tracking Service Costs
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each customer. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who won’t release vital service information.
Cisco Expert IT Consulting Firepower Services
Emergency Cisco Firepower Support and Help
The new Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, optimize, manage and troubleshoot firewall environments built around ASA firewalls with Firepower Services.
Consult Infor SyteLine CloudSuite Job Costing
Infor SyteLine CloudSuite Production Control Consultancy
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of background assisting manufacturing, distribution and service organizations to simplify complicated supply chains and improve the efficiency of critical business processes in order to get products to market quickly and adhere to customer commitments dependably. Progent offers the expertise of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that can range from occasional guidance to comprehensive solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, training, and DBA services.
Top Quality Amazon MWS integration training Contract Development
Amazon MWS integration training Development Company
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.
64-bit Processing Consult
64-bit Processing Consultancy
Progent’s Microsoft-expert engineers can help your organization to enhance your application servers and/or desktops from 32 to 64 bits. Progent can help your company to understand the costs and advantages of migrating to 64-bit computing, plan an efficient upgrade strategy that minimizes operational interruptions, and provide economical, professional online help to assist your organization to configure 64-bit software and application programs on your current computers.
Forefront TMG Consultant
Forefront TMG Integration Support
Microsoft Forefront TMG 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that acts as a one-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can help you to design and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Consultancy Windows Server 2012 R2 Hyper-V 3.0
24x7 Engineer Microsoft Hyper-V 3.0 Server Consolidation
Widows Server 2012 R2 Hyper-V improves server virtualization in important areas such as multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce IT costs and enhance productivity.
Amazon Web Services hybrid cloud solutions Development Firm
Amazon AWS hybrid cloud solutions Design
Progent offers cost-effective remote consulting to help businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid cloud ecosystems that efficiently integrate Amazon AWS services. Progent can provide as-needed expertise to help you to overcome technical roadblocks or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS platform on time and on budget.
1800 ISR Router Remote Troubleshooting
Support Outsourcing Core Routers
Cisco has developed a full product line of routers including routers built to provide the protection, bandwidth, and availability required by customers ranging from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can help you select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, such as the Cisco 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Routers.
Emergency Outlook for Mac Technical Support
Help and Support Entourage and Exchange
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and transmit email, examine the GAL, import addresses, sync up calendars, and invite fellow workers to meetings with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage education.
Microsoft Project Server 2013 Technology Consulting
Consultants Project Server 2013
Progent's Microsoft engineers can provide advanced expertise in implementing, managing and troubleshooting all versions of Microsoft Project Server and can deliver a wide variety of affordable online support services following proven best practices to assist organizations of all sizes to receive all the advantages of this leading project management solution. Consulting support available from Progent include system planning, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
Remote Employees Data Protection Specialist
Award Winning Network Consultant Offsite Employees Data Protection
Progent can help small and mid-size businesses to design, deploy, validate and maintain data protection solutions required for teleworkers.
Security Organization Check Point Power-1 Firewall
Check Point 23000 Firewalls Network Security Auditor
Progent's Check Point firewall consultants can show you how to plan, deploy, and administer firewall environments that rely on Check Point Next Generation security gateways and Check Point's subscription-based security services. Progent's consultants can also assist you maintain legacy Check Point firewalls or upgrade efficiently to Check Point's modern firewalls.
Support Desk Sharing Consultants
Shared Network Support Help Desk Network Consultant
Progent’s Co-managed Call Center service makes it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading shared PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Internet Security and Acceleration Server 2006 Computer Consulting
Microsoft Certified Internet Security and Acceleration Server 2006 Configuration
Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified Internet Security and Acceleration Server experts can help you design, rationalize, pilot, implement, customize and manage the any version of ISA Server on your network.
Open Now Infor SyteLine CloudSuite Amazon AWS Integration Specialists
Professional Infor SyteLine CloudSuite Purchasing Management
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates more than 25 years of experience helping manufacturing, distribution and service companies to simplify complicated supply chains and streamline critical business processes to bring products to market fast and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises services that can range from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Windows 7 Backup and Restore Network Consultant
24x7 Consultant Windows 7 Backup and Restore
Progent's Microsoft certified engineers can help you to pilot
Double-Take Replication IT Services
24/7 DoubleTake Carbonite Software Backup Computer Consulting
DoubleTake/Carbonite Software offers a selection of products intended to deliver small and midsize companies a variety of cost-effective solutions for replicating and restoring vital applications such as Exchange, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to create an advanced level of availability and disaster recovery capability at an affordable cost.
ISA 2000 Server Integration
24-Hour Network Consulting Internet Security and Acceleration Server
Progent's certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security solutions for information systems with multiple offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security needs without adversely restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Network System Support Consultant Small Business
Small Office Technology Consulting
Progent is a leading innovator in affordably providing enterprise-class network support to small companies. Progent's achievement in handling the network service needs of the historically underserved small company sector is the cumulative result of key technical and operational innovations that have removed a great deal of the traditional expenses out of managing network service, injected unmatched professional skill into the IT service system, and dramatically accelerated the repair cycle.
Top Quality Shared Helpdesk Remote Support Services
Service Desk Sharing Consulting Services
Progent provides several basic kinds of Call Center support : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals offers your clients convenient access to a reliable support group with extensive experience providing phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Helpdesk a respected reputation as a key contributor to company performance. Progent's target is to resolve and not simply record problems.
Co-managed Help Desk Support and Setup
Online Technical Support Co-managed Call Center
Progent's Network Call Center Outsourcing Support Services for desktop support are designed specifically for small organizations who require immediate availability of a Help Desk Service Center with expert telephone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Award Winning Windows Server 2012 R2 Configuration Manager Professionals
Online Support Services Windows Server 2012R2 Server Manager
Progent's certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, team, create a corporate-wide security strategy, streamline network management, help with application development, and generate and validate a disaster recovery/business continuity plan.
Apple Mac IT Consulting
iCloud Consultant Services
Progent's experts offer Mac users a range of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email help, security services, and custom education. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of OS X and Progent can provide help with Apple Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud. For business networks based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, integrating and supporting a network environment that is available, safe, efficient and able to achieve your organization's business goals.
Citrix VDI Computer Consultant
Citrix HDX Professionals
For desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can assist your company to design a XenDesktop solution that improves the strategic impact of your IT network; configure XenDesktop technology with your servers, user computers, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive online technical support. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop efficiently.
Jabber IM and Presence Service Computer Consultants
Jabber Contact Search Setup and Support
Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for the technologies that make up building a cohesive Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.
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