For small and midsize businesses located in Boise or anywhere in the state of Idaho, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online support engineers represent exceptional value because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces immediate expenses because service calls accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where fast solutions somehow end up as large tabs. Progent's skill at dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to connect to your company's network remotely without compromising system security.
Progent's advanced customer support reporting system includes detailed documentation of all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance provided to every Progent customer by any consultant. This archive of issues and repairs is structured as a readily accessible proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can determine optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Boise or anywhere in Idaho or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers offer advanced credentials in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to address virtually any emergency likely to occur in a small company network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-platform networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to clients in Boise and anywhere in the state of Idaho include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology such as network infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle even the most stubborn problems associated with network planning, deployment, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent value because their broad expertise allows them to fix the most complex problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive immediate support for severe network issues that are crippling worker productivity but are outside the comfort zone of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your network using advanced on-line troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP network security consultants offer a range of security services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security support services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; defending your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on time. Progent's project-based remote consulting services include:
How Your Boise Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for smaller companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast response from an efficient Help Desk with professional telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk or revamping your current one, identifying or modifying Call Center application software to address the particular demands of your corporation, or providing occasional online personnel to work with your internal Help Desk group to deal with high-demand situations such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned network consultants offers your clients in Boise or anywhere in the state of Idaho immediate contact with an efficient technical support group with years of experience offering phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a crucial enabler of business performance, and Progent's goal is to resolve and not merely annotate IT problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced consulting support and education in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more on Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can support the imaginative elements of Apple Mac computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Boise, or anywhere in the state of Idaho, remote network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your IT support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.