For small companies in Boise or anywhere in the state of Idaho, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage because they have the real-world background and the advanced technology to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls take up fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are billed only for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at solving problems efficiently translates into your company spending less cash.
Progent's Online Support Tools
Over the years, Progent has developed a set of optimized tools and field-tested methodologies that permit the highest level of effectiveness for remote help and troubleshooting for small company computer systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.
Progent's powerful technical support reporting system keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of all help rendered to each Progent client by any engineer. This archive of issues and fixes is organized as a quickly searchable support database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Boise or anywhere in Idaho or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's online support engineers possess credentials in a comprehensive set of products and technologies. This breadth of IT skills enables Progent's engineers to manage practically any crisis that may occur in a small business information system. Credentials awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-platform environments, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to clients in Boise and anywhere in the state of Idaho include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology including system infrastructure, email systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most intractable problems encountered in network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program updates. CCIEs offer exceptional value because their broad expertise enables them to find solutions for the most difficult problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone access to a CCIE so your company can get urgent support for serious network infrastructure problems that are hurting worker productivity but are beyond the experience of your ordinary IT service personnel. Progent's Cisco CCIE engineers can interface to your computer system by means of advanced remote troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of remote desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who don't have the money or time to build and maintain an in-house Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless reinforcement of your established Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the most difficult computer system issues, or be ready in those situations when your regular resources are swamped.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or revamping your current organization, evaluating or modifying Call Center software products to meet the unique requirements of your company, or providing temporary online staff to supplement your in-house Help Desk resources during unusually busy events like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts offers your clients in Boise or anywhere in the state of Idaho quick assistance from a reliable network service resource with years of experience offering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key driver of business efficiency, and Progent's policy is to fix rather than merely report network issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the creative components of Apple Mac systems by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Boise, or anywhere in the state of Idaho, remote network monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting possible trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a mix of platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.