For small and midsize businesses in Boise Idaho, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they have the practical background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast repairs somehow turn into large invoices. Progent's penchant for solving problems efficiently translates into your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the highest degree of efficiency for online help and repair for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system without violating system security.
Progent's sophisticated customer support reporting application stores detailed documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every Progent client by any Progent consultant. This database of issues and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available other massive support databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts are able to find the best solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Boise Idaho or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based consulting professionals have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to address virtually any emergency that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to customers in Boise include:
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology including system architecture, email systems, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to handle even the most intractable challenges associated with network design, installation, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value because their depth of expertise enables them to solve the most intractable problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can get immediate support for complex network issues that are impacting business efficiency but are not within the comfort zone of your local IT support resources. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art on-line support technology in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
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Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support including Microsoft Windows Server 2022 solution design and migration consulting,
Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online PC desktop services such as Windows 11 migration help and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help you to recover quickly after a serious breach. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special online engineering services include:
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Help Desk Services
Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small companies who lack the money or time to create an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or revamping your existing organization, selecting or customizing Call Center software to handle the unique needs of your company, or providing occasional phone support personnel to reinforce your internal Help Desk team during unusually busy events such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network professionals gives your workers in Boise Idaho rapid access to a reliable technical support group with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant enabler of business performance, and Progent's intent is to fix instead of just record technical issues.
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Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Word, and Microsoft Excel. To read additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Macintosh computing by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Boise Idaho remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so that your IT maintenance is proactive and automated. By detecting possible issues before they grow into crashes, remote monitoring can head off inconvenient and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of OS platforms.
How Your Boise Idaho Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area