For small companies located in Boise Idaho, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve most network problems rapidly. Efficient support reduces direct costs since solutions take up fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to turn into big tabs. Progent's skill at handling problems quickly results in your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a collection of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your system remotely without breaching network security.
Progent's sophisticated technical support database application maintains thorough records of the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance delivered to every Progent client by every Progent consultant. This archive of issues and responses is structured as a conveniently exploitable internal database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote consulting experts can come up with the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Boise Idaho or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive set of technologies. This broad range of capability allows Progent's engineers to manage almost any emergency likely to crop up in a small company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to customers in Boise include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can deal with even the most complex problems occurring in network infrastructure design, deployment, maintenance, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value because their depth of experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few support firms make CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can get urgent support for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your ordinary network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment via sophisticated remote troubleshooting technology in order to perform fast, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Expertise
Progent's Microsoft-certified online service experts can provide network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to clean up quickly following a serious penetration. Security services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Boise Idaho Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small businesses who lack the budget to assemble and manage an in-house Help Desk but who require quick access to a dependable Call Center with professional phone support as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk application software to address the unique needs of your corporation, or providing temporary online staff to supplement your internal Call Center team to handle high-demand scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of experienced network consultants offers your customers in Boise Idaho immediate access to an efficient support resource with substantial background offering telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a solid driver of company efficiency, and Progent's aim is to fix and not just record technical issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting staff offers phone-based professional engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the imaginative elements of Apple Mac environments by offering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Boise Idaho remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into network outages, remote monitoring can avoid disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area