UNIX and Linux Phone-based Consulting for

For small businesses in Boise Idaho, Progent offers support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues quickly. This lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.

Progent's Online Service Technologies
Over time, Progent has developed a collection of optimized tools and field-proven processes that permit the highest degree of efficiency for remote consulting and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's online support team to access your network remotely without violating network security.

Progent's advanced customer support reporting application includes extensive documentation describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance provided to every Progent customer by every consultant. This database of anomalies and responses is structured as a quickly accessible support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Boise Idaho or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based support experts possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's consultants to address virtually any crisis that may occur in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to businesses with mixed-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Online services Offered by Progent to clients in Boise include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology including system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco CCIE certification is the highest accreditation for network engineers, and validates an individual's technical knowledge at the expert level. CCIEs can handle the most stubborn problems encountered in network design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value because their deep expertise enables them to solve even the most complex problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so you can receive immediate assistance for severe network problems that are crippling business efficiency but are beyond the comfort zone of your regular IT service group or consultant. Progent's Cisco CCIE engineers can connect to your network by means of the latest remote troubleshooting tools to perform efficient, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN technology.

• Authorized MS Windows Support
  Progent's Microsoft-premier remote service professionals offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration expertise, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

• CISM and CISSP Premier System Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover rapidly following a damaging penetration. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; building safe architectures for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for smaller organizations who lack the resources to build and maintain an internal Help Desk but who need fast access to an efficient Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software to address the particular requirements of your company, or providing temporary online staff to supplement your existing Help Desk Call Center group to handle high-demand situations such as software migrations, mass upgrades, or rolling out new business software.

  Progent's Call Center team of experienced information technology consultants provides your workers in Boise Idaho instant contact with an efficient technical support resource with substantial background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial enabler of company efficiency, and Progent's target is to fix rather than just report technical issues.

• Business Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Excel. For additional information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

  Progent's Mac consultants can promote the imaginative elements of Mac systems by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video post production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Boise Idaho remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting looming issues before they expand into network outages, system monitoring can minimize disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of platforms.

Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.