For small businesses located in Boise or anywhere in the state of Idaho, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent leverage because they have the practical experience and the sophisticated technology to solve the majority of network problems rapidly. This lowers direct costs since service calls require a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for solving technical issues quickly translates into your business conserving money.
Progent's Online Support Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that permit the maximum degree of effectiveness for remote consulting and repair for small business information systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your computer system without breaching network security.
Progent's proprietary service reporting application includes thorough documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help delivered to every customer by every engineer. This history of issues and repairs is stored as a readily exploitable proprietary database that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical databases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts can arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Boise or anywhere in Idaho or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote consulting professionals offer credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's consultants to resolve virtually any problem likely to take place in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to customers with mixed-platform networks, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to clients in Boise and throughout the state of Idaho include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates an individual's technical skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn challenges associated with network infrastructure design, integration, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience permits them to solve even the most intractable problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are lowering business efficiency but are beyond the scope of your ordinary network support providers. Progent's Cisco CCIE engineers can interface to your environment using sophisticated remote troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service professionals offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support services including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM and CISSP security engineers offer a range of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to clean up rapidly following a serious penetration. Security services available from Progent include: thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Boise Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small businesses who don't have the budget to support an in-house Call Center but who need fast access to an effective Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your existing Helpdesk team. Progent's Virtual Call Center can operate as an escalation alternative to handle the toughest computer system challenges, or be ready in those instances when your other service providers are swamped.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software products to meet the unique demands of your company, or adding occasional online staff to work with your existing Call Center group during demanding scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Boise or anywhere in the state of Idaho instant assistance from an efficient technical support resource with substantial background providing telephone-based consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's aim is to fix rather than just track technical issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft business applications including CRM, Project, Microsoft Word, and Excel. To learn more information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the creative aspect of Macintosh computing by providing remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Boise, or anywhere in the state of Idaho, online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your computer support is proactive and automated. By exposing possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support multiple OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.