For small companies located in Boise or anywhere in Idaho, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they have the practical background and the advanced tools to resolve most information system issues quickly. This reduces direct costs because solutions take up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has developed an array of optimized tools and field-proven processes which permit the maximum level of efficiency for online consulting and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to access your computer system without violating system security.
Progent's proprietary customer support database application stores extensive histories for all service that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance provided to every Progent client by every Progent consultant. This history of trouble tickets and solutions is stored as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to find the best solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Boise or anywhere in Idaho or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's phone-based support experts possess certified skills in a comprehensive array of technologies. This breadth of IT skills permits Progent's consultants to address virtually any problem likely to take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to small businesses in Boise and throughout the state of Idaho include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older systems to current Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and indicates a consultant's network technology skills at the master level. CCIEs can handle even the most stubborn problems surrounding network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate assistance for complex network problems that are crippling worker productivity but are beyond the scope of your ordinary IT service resources. Progent's Cisco-qualified CCIE support experts can communicate with your network via sophisticated on-line troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote support experts can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2013 application development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISM and CISSP security engineers can provide a range of security solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up quickly following a serious penetration. Security solutions available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; building secure architectures for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Boise Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for smaller organizations who lack the resources to support an internal Help Desk but who want quick response from a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve the toughest technical problems, or be available in those circumstances when your ordinary resources are swamped.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center software products to address the special needs of your corporation, or adding occasional phone support personnel to work with your internal Help Desk team during demanding scenarios such as software transitions, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology professionals gives your computer users in Boise or anywhere in the state of Idaho immediate access to a dependable network service group with extensive background providing telephone-based help and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's policy is to solve instead of merely annotate technical issues.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides remote advanced engineering support and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To learn additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can support the creative components of Macintosh systems by delivering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Boise, or anywhere in the state of Idaho, remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a mix of platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.