Fast and Affordable Online Help for Boise Idaho Networks
Immediate Remote Support for Boise NetworksFor organizations in Boise Idaho, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they have the real-world background and are equipped with the advanced technology required to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent's remote service group can connect to your computer system without compromising corporate security.

Progent's advanced customer support reporting system keeps extensive histories describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services rendered to each client by every Progent engineer. This archive of anomalies and fixes is stored as a conveniently retrievable internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to come up with optimal solutions promptly.

Remote support services available from Progent to customers in Boise Idaho include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so emerging problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For more information about Duo identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk provides a transparent extension of your in-house IT support organization. User interaction with the Help Desk, delivery of support services, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the service database are cohesive whether issues are taken care of by your in-house IT support resources, by Progent's team, or by a combination. You have complete flexibility to expand or reduce your share of technical support activity as needed. Progent takes care of initial deployment and provisioning of the professional services automation software plus documentation, validation and training. For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology experts gives your workers in Boise Idaho fast access to a dependable technical support group with years of experience providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major contributor to company performance, and Progent's aim is to solve and not just track network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Boise Idaho remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager for your business so that your network maintenance is proactive and automated. By detecting possible problems before they cause downtime, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a mix of platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boise Idaho, Progent's phone-based computer support engineers can deliver professional and economical system help the moment your business has to have it. More than 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Boise business works with a local independent consultant or employs a full time organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Offices in Boise Idaho
Progent's remote IT consulting services allow your Boise organization to enjoy the benefits of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most companies in Boise Idaho, local computer service resources, whether consisting of independent consultants or an internal IT staff, can resolve the majority of technical problems. However, major troubles sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these cases, Progent's on-call support experts provide an easy, quick, and economical solution to supplement your local help and to convey useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants have less overhead than larger support firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your company to wait for help during an emergency. As your business expands, network downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network stays available.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed systems need careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure that can provide the stable foundation to handle critical business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. They do not need a computer engineer who is motivated to resell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT help, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Cisco has designed a full product line of routers including appliances built to provide the security, performance, and availability required by organizations from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises services to help you to plan, deploy, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup.

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    Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing, and both IP and PSTN calling enabled for a broad range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help you to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or mixed model suitable for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your management staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with key Microsoft 365 apps including Outlook and PowerPoint.

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    For replies to common questions about becoming employed by Progent, visit Employment at Progent Frequently Asked Questions.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's Duo service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices.

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    Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the common errors small organizations make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and to manage Apple iOS devices and Google Android handhelds.

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    Progent can assist small and mid-size companies to set up security protection solutions and deliver mitigation services for remote workers.

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    Progent's Check Point Software firewall experts can show you how to design, integrate, and administer firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's cloud-based security services. Progent can also assist you maintain older Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.

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    Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft ISA Server 2006 and offers a centrally managed web gateway that acts as a one-server solution for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting capabilities, allows customized reporting powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft consultants can assist your company to plan and carry out test and production deployments; integrate Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help your organization to migrate economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's Juniper Networks-authorized network consultants can assist you to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued products to the latest releases. Progent's Junos OS consultants can also offer support for Juniper's flagship network operating system to help your business to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain environments that include a combination of Juniper's OS platforms.

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    Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to permit minor problems to fester.

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    Progent can assist you in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.

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    Progent's Ekahau-certified Wi-Fi consultants can help your business to plan, install, enhance, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal measurement.

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