Fast Online Help for Boise Idaho IT Networks
For businesses in Boise Idaho, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's remote support engineers offer excellent value because they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote support firms, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's network remotely without violating network security.
Progent's advanced customer support database system stores thorough records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to every customer by any engineer. This database of problems and fixes is organized as an easily searchable support database that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to find the most efficient solutions quickly.
Remote technical services offered by Progent to businesses in Boise Idaho include:
Certified Windows Support
Progent's Microsoft-certified remote support experts can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop support services to assist you company to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to handle the most difficult problems occurring in network planning, deployment, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs offer exceptional value because their deep expertise enables them to resolve problems rapidly. In common cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated on-line troubleshooting technology to perform fast, secure, and economical analysis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure products by offering consulting services that include:
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your company to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive information security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Boise Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of experienced information technology experts provides your workers in Boise Idaho instant access to a large support resource with years of background providing telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a significant enabler of business success, and Progent's goal is to fix rather than merely document IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Boise Idaho remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your IT support is proactive and automated. By exposing emerging issues before they evolve into network outages, system monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support multiple OS platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Boise Idaho, Progent's phone-based computer support specialists can deliver effective and affordable IT support the instant your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Boise organization relies on a regular freelance support technician or employs an in-house IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to handle unexpected system crises or particularly complicated integration problems.
Details of Progent's Remote Network Support for Boise Idaho
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give offices in Boise Idaho the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Boise Idaho and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for online support and asks for no ongoing subscription fee for services provided during normal working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your company.
- Advanced Online Connectivity Software
Protected remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal visit. Sophisticated online connectivity software and expert technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for High System Availability
For organizations with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.