Fast Remote Technical Support for Boise IT Networks
For businesses in Boise or anywhere in the state of Idaho, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow turn into large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your environment remotely without violating corporate security.
Progent's powerful customer support reporting system stores extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to each Progent customer by every engineer. This history of trouble tickets and repairs is organized as a quickly searchable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.
Remote technical services available from Progent to businesses in Boise and anywhere in the state of Idaho include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, deployment, management, security, and problem solving. CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their broad expertise permits them to fix problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via the latest on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of infrastructure appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security services to improve the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security support services offered by Progent include: thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad spectrum of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Boise Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Call Center or enhancing your established organization, identifying or enhancing Help Desk application software to meet the unique requirements of your company, or adding temporary phone support personnel to work with your internal Call Center group to deal with high-demand events like software transitions, major updates, or installing new applications.
Progent's Call Center team of seasoned network experts provides your workers in Boise or anywhere in the state of Idaho rapid contact with an efficient support group with substantial experience offering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's policy is to fix instead of merely document IT problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers remote advanced consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Boise, or anywhere in the state of Idaho, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating potential problems before they grow into crashes, automated monitoring can head off disruptive and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Boise or anywhere in the state of Idaho, Progent's online computer support engineers are ready to provide expert and affordable IT help whenever your business requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Boise organization works with a local independent support technician or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden system crises or particularly challenging integration problems.
Features of Progent's Remote Network Support for Boise
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer businesses in Boise or anywhere in the state of Idaho the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Boise and is also ideal for networks in more remote areas of Idaho that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone service and asks for no ongoing subscription fee for services delivered during normal working hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from authorized specialists with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that fit the unique requirements of your business.
- State of the Art Remote Access Software
Protected remote access permits Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly onsite visit. State-of-the-art online connectivity tools and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.