Fast and Affordable Remote Troubleshooting for Boise IT Networks
Urgent Online Help for Boise SystemsFor organizations in Boise or anywhere in Idaho, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the real-world background and have access to the advanced technology required to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls require minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your system without violating system security.

Progent's powerful customer support reporting system maintains comprehensive histories for all support that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to every Progent client by any consultant. This database of trouble tickets and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting specialists can come up with the best resolutions promptly.

Online support services provided by Progent to customers in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the budget to build and maintain an in-house Help Desk but who want fast communication with an effective Help Desk with professional phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the most difficult computer system problems, or be ready in hectic instances when your other service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Boise or anywhere in the state of Idaho rapid access to a dependable network service group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to solve instead of just report network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By uncovering looming trouble spots before they cause downtime, proactive monitoring can head off stressful and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a variety of operating systems.
How Your Boise Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Boise or throughout the state of Idaho, Progent's online network support engineers can deliver expert and economical IT help whenever your business requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Boise organization relies on a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Boise
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer offices in Boise or anywhere in the state of Idaho unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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