Immediate Online Help for Boise Computer Systems
Urgent Online Technical Support for Boise SystemsFor organizations in Boise or anywhere in the state of Idaho, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve most information system problems rapidly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many online support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast repairs manage to turn into major invoices. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-tested processes which permit the maximum level of efficiency for remote consulting and repair for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to interface to your network remotely without breaching system security.

Progent's proven technical support database system keeps thorough histories describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of services delivered to every Progent client by every Progent consultant. This database of problems and fixes is structured as an easily searchable proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service experts can find optimal solutions quickly.

Online technical services provided by Progent to clients in Boise and anywhere in the state of Idaho include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk team of seasoned network experts provides your computer users in Boise or anywhere in the state of Idaho instant assistance from an effective technical support group with years of experience offering telephone-based support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's aim is to resolve instead of simply annotate network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network support is proactive rather than reactive. By exposing emerging trouble spots before they result in downtime, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a variety of OS platforms.
How Your Boise Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Boise or throughout the state of Idaho, Progent's online computer support specialists can deliver professional and affordable system support whenever your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Boise business relies on a regular freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to address unexpected system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Businesses in Boise
Progent's online IT consulting services enable your Boise organization to experience the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your network will acquire greater business value by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Boise or anywhere in Idaho, local network support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of technical problems. However, major troubles sometimes spring up when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support people. In these situations, Progent's online service experts give you an easy, fast, and economical solution to augment your regular help and to transfer useful information to increase your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance service people carry smaller internal costs than big support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may force your company to go without help during an IT crisis. As your business expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies require advice and technical training to negotiate an ever more complex maze of product options available for promoting business growth and improving efficiency. They do not need a network engineer who is attempting to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, refined remote support software, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the forefront of network support, performing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The practice of documenting and archiving service activity allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.