Immediate Online Support for Boise Idaho IT Networks
Fast Online Support for Boise NetworksFor organizations located in Boise Idaho, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you receive. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into big bills. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested processes which allow the highest degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent's online support team can access your computer system without compromising corporate security.

Progent's proven service database application maintains thorough histories of all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support delivered to every customer by any engineer. This database of trouble tickets and fixes is structured as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available other massive technical databases and allow fast response from vendors' in-house engineering staff so Progent's remote service specialists are able to find the best resolutions promptly.

Online technical services offered by Progent to customers in Boise Idaho include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT staff and your assigned Progent technical consultant so that emerging issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and fast recovery of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk offers a smooth supplement to your corporate support staff. User interaction with the Service Desk, delivery of support services, escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are consistent whether incidents are resolved by your internal IT support resources, by Progent's team, or both. You have complete versatility to expand or shrink your part of support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and education. To learn more about ProSight Co-Managed Support, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Boise Idaho quick assistance from a large support group with years of background delivering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a significant driver of company efficiency, and Progent's goal is to resolve instead of simply annotate IT problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting expertise and training in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Boise Idaho online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By exposing looming trouble spots before they cause crashes, proactive monitoring can avoid stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
How Your Boise Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Boise Idaho, Progent's online network support engineers can deliver expert and affordable system support the instant your organization has to have it. Over two decades of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Boise organization relies on a local freelance consultant or employs an in-house organization that can handle day-to-day network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in Boise Idaho
Progent's remote IT consulting services enable your Boise business to experience the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Boise Idaho, nearby network support providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of technical problems. However, IT crises can strike when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these situations, Progent's online service specialists provide a convenient, fast, and affordable way to augment your regular help and to transfer useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance consultants. Although freelance service people have smaller internal costs than big support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your business to wait for help during an emergency. As your business grows, system downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a proper framework, band-aid fixes can get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such poorly designed systems need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to provide the solid foundation to meet current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of technology options capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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