Immediate Remote Support for Boise Idaho IT Networks
Immediate Remote Technical Support for Boise SystemsFor companies in Boise Idaho, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses since solutions use up minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes somehow turn into large bills. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes that allow the highest degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent's online support team can access your company's system without violating system security.

Progent's sophisticated service database application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help provided to each customer by any consultant. This history of issues and responses is structured as a quickly searchable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online service specialists are able to come up with the most efficient solutions quickly.

Online technical services provided by Progent to clients in Boise Idaho include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health checking, update management, automated remediation, endpoint setup, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your specified IT management personnel and your assigned Progent consultant so potential problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting tools designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a transparent extension of your internal network support team. End user interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your corporate support organization, by Progent's team, or a mix of the two. You have complete versatility to extend or shrink your part of support activity as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and education. To find out more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals offers your clients in Boise Idaho fast assistance from a large technical support group with extensive background delivering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant driver of business productivity, and Progent's aim is to fix rather than merely annotate network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Boise Idaho remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By uncovering potential issues before they expand into network outages, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of operating systems.
How Your Boise Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Boise Idaho, Progent's online network support engineers are ready to provide expert and cost-effective system support whenever your business has to have it. More than 20 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Boise company has a regular freelance support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to deal with sudden network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Boise Idaho
Progent's remote network troubleshooting services allow your Boise organization to realize the advantages of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most offices in Boise Idaho, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises can strike when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call support specialists give you a convenient, fast, and economical way to supplement your regular resources and to transfer useful knowledge to improve your ability to handle downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance consultants. Although freelance consultants carry less internal costs than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your business grows, network downtime and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get piled onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly designed environments require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the solid foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices require advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business success and improving productivity. They do not need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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