Immediate Remote Help for Boise Computer Networks
Urgent Remote Support for Boise NetworksFor businesses in Boise or anywhere in Idaho, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve most information system problems quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick repairs manage to turn into substantial invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes which allow the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to link to your network without compromising corporate security.

Progent's advanced technical support database system includes thorough histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to each Progent customer by every consultant. This history of trouble tickets and solutions is organized as a conveniently searchable support database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's online service specialists are able to find the best resolutions quickly.

Online technical support services provided by Progent to clients in Boise and throughout the state of Idaho include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of experienced network experts offers your customers in Boise or anywhere in the state of Idaho quick communication with a reliable network service resource with extensive background delivering phone consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a crucial enabler of business success, and Progent's goal is to resolve instead of merely document IT problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Boise, or anywhere in the state of Idaho, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of OS platforms.
How Your Boise Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Boise or anywhere in the state of Idaho, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT support the moment your company needs it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Boise organization works with a local freelance consultant or maintains a full time IT staff that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve sudden system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Boise
Progent's remote network troubleshooting services enable your Boise company to enjoy the benefits of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic value by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most companies in Boise and throughout Idaho, local network support resources, whether made up of independent consultants or an in-house maintenance staff, can handle the majority of network problems. On the other hand, major troubles may strike when local support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support professionals provide an easy, quick, and affordable way to augment your regular resources and to convey valuable knowledge to improve your ability to resolve future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have smaller overhead than larger service organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your company to wait for assistance during an IT crisis. As your business grows, system downtime and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Companies often start with an information architecture created on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed environments need careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can offer the stable foundation to handle critical business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical training to navigate through an increasingly complex array of product options capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.