Fast and Affordable Online Help for Boise Idaho Computer Systems
For businesses located in Boise Idaho, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where quick solutions manage to end up as large bills. Progent's penchant for handling problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and repair for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to interface to your company's network remotely without compromising system security.
Progent's sophisticated service reporting application includes detailed histories describing all support that Progent's customers have received. Progent's team consultants have access to the records of all help provided to every Progent client by any engineer. This history of trouble tickets and repairs is structured as a readily accessible proprietary database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.
Remote support services provided by Progent to customers in Boise Idaho include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to assist you business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle even the most stubborn problems occurring in network design, integration, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs provide excellent value since their broad experience enables them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices by providing consulting services such as:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate quickly after a serious penetration. Security support services available from Progent include: in depth information security and compliance evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad array of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Boise Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Boise Idaho rapid communication with a large support group with years of experience offering phone help and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a crucial driver of company efficiency, and Progent's goal is to fix instead of just report network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Boise Idaho online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they cause full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on multiple platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Boise Idaho, Progent's phone-based computer support specialists can provide expert and economical IT help the moment your company requires it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Boise company has a regular freelance support technician or maintains an in-house organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to deal with unexpected system crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Boise Idaho
Progent's online support services enable your Boise business to enjoy the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Boise Idaho, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical solution to augment your regular help and to convey useful knowledge to improve your ability to handle future problems in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller organizations commonly rely on individual freelance service providers. Although independent service people have less internal costs than larger service companies and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to go without assistance during an emergency. As your business grows, network unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Companies often start with an IT architecture created on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the success of the business. These badly designed systems require careful assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure able to offer the solid foundation to handle critical business demands and simplify downstream expansion.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies need advice and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is motivated to sell a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.