Immediate Online Support for Boise Idaho Information Networks
For companies located in Boise Idaho, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and proven processes that permit the maximum degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's sophisticated technical support database application stores comprehensive documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any Progent consultant. This archive of trouble tickets and responses is structured as a readily accessible support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Remote support services available from Progent to clients in Boise Idaho include:
Authorized Windows Support
Progent's Microsoft-certified remote service professionals can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience permits them to fix problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and remediation.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs offer help for the complete line of Cisco's popular selection of networking devices by providing services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help you to clean up rapidly following a damaging penetration. Security solutions available from Progent cover in depth data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers expert remote consulting services to help businesses of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad array of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Boise Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk Call Center software products to address the particular needs of your corporation, or providing temporary phone support personnel to work with your internal Help Desk group to deal with demanding scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of veteran network experts offers your clients in Boise Idaho immediate assistance from an effective technical support group with substantial experience providing telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business efficiency, and Progent's policy is to resolve instead of just record network problems.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Boise Idaho online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Boise Idaho, Progent's online computer support engineers can provide expert and affordable IT help whenever your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.
Even if your Boise office works with a local independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.
Features of Progent's Remote Computer Support for Boise Idaho
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Boise Idaho unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Boise Idaho and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone service and imposes no periodic subscription fee for services provided during normal business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL DBA Services and Application Programming
Apple Macintosh Support
Amazon MWS Application Development
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that address the special needs of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity allows Progent's service professionals to see exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge remote access software and expert technicians combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for Maximum System Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained offices whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.