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Fast and Affordable Remote Troubleshooting for Boise IT Networks
For organizations in Boise or anywhere in Idaho, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the real-world background and have access to the advanced technology required to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls require minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs manage to turn into substantial invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your system without violating system security.

Progent's powerful customer support reporting system maintains comprehensive histories for all support that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to every Progent client by any consultant. This database of trouble tickets and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting specialists can come up with the best resolutions promptly.

Online support services provided by Progent to customers in Boise and throughout the state of Idaho include:

• Certified Windows Experts
  Progent's Microsoft-qualified remote support engineers can deliver network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of platform support services such as Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Microsoft Office Access Development and Training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of affordable PC desktop services to assist you business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most challenging problems occurring in network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent value because their broad expertise permits them to find solutions for problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of the latest remote troubleshooting technology to provide quick, secure, and economical diagnosis and repair.

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of networking devices. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• CISSP, ISSAP, and CISM Qualified Network Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to strengthen the defenses of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up quickly after a damaging penetration. Security support services offered by Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.

  Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to address a wide spectrum of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can provide urgent remote help diagnosing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Operating System
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX
  

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

• Call Center Support
  Progent's Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the budget to build and maintain an in-house Help Desk but who want fast communication with an effective Help Desk with professional phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

  Progent’s Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the most difficult computer system problems, or be ready in hectic instances when your other service providers are swamped.

  Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Boise or anywhere in the state of Idaho rapid access to a dependable network service group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's goal is to solve instead of just report network problems.

• Applications Services: Training, Customization, and Troubleshooting
  Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

• Centralized and Automated Administration of Hybrid Cloud Networks
  System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver businesses in Boise, or anywhere in the state of Idaho, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By uncovering looming trouble spots before they cause downtime, proactive monitoring can head off stressful and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a variety of operating systems.

Even if your Boise organization relies on a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progent’s Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially complex integration problems.

Features of Progent's Remote Network Support for Boise
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer offices in Boise or anywhere in the state of Idaho unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

• Fast Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Boise and is also ideal for networks in geographic regions of Idaho that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.

• Per Minute Billing to Reduce Expenses
  Progent provides online help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online support and asks for no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for simple fixes.

• Access to Cisco Network Architecture Specialists
  Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for local and remote networking.

• Application Experts Consulting
  Progent's basic support services include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
  — Dynamics GP/Great Plains Consulting and Programming
  — Microsoft Office Project and Project Online Expertise
  — Office 365 solutions consulting
  — Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Office Word and Microsoft Office 365 Word Support
  — Business Information (BI) Reporting Development and Troubleshooting
  — BI Reporting Consulting and Training
  — UNIX, Linux and Solaris Help
  — MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
  — Oracle Management and Software Development
  — MySQL Database Administration and Software Programming
  — Apple Mac Integration
  — Amazon Marketplace Web Service Application Development

  By providing a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your company.

• Advanced Remote Access Software
  Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require an expensive onsite service call. Cutting-edge remote access tools and expert engineers combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

• 24-hour Support for Maximum Network Uptime
  For offices with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk service with expert phone support and complete escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit simple problems to fester.

• Complete Records of IT Services
  Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.