Fast Online Help for Boise Information Networks
Fast Remote Help for Boise NetworksFor businesses in Boise or anywhere in the state of Idaho, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated technology required to resolve the majority of network issues quickly. Efficient support lowers direct expenses since solutions use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where fast fixes somehow turn into major bills. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to access your company's computer system without breaching system security.

Progent's sophisticated customer support reporting application keeps detailed histories for the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance rendered to every client by every engineer. This database of anomalies and fixes is structured as a readily exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with optimal resolutions quickly.

Remote technical services available from Progent to companies in Boise and anywhere in the state of Idaho include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent’s Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your current Call Center staff. Progent's Virtual Help Desk can operate as a an escalation resource to handle the toughest network problems, or be ready in hectic instances when your regular support engineers are swamped.

    Progent's Call Center team of veteran network experts offers your customers in Boise or anywhere in the state of Idaho immediate contact with a large network service group with years of experience providing phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company success, and Progent's goal is to solve rather than just document IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based advanced consulting expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Boise, or anywhere in the state of Idaho, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT maintenance is proactive and automated. By uncovering looming issues before they expand into downtime, automated monitoring can ward off stressful and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Boise Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Boise or anywhere in the state of Idaho, Progent's phone-based computer support specialists can deliver professional and economical system support the instant your organization requires it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Boise office works with a local independent consultant or employs a full time organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Boise
Progent's online network troubleshooting services allow your Boise organization to realize the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will acquire added strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Boise or anywhere in Idaho, nearby computer service providers, whether made up of outside consultants or an internal IT staff, can solve typical technical issues. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on useful knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve help may require your company to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system remains available.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an IT architecture implemented on a modest budget. Lacking a scalable framework, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complex maze of product options capable of promoting business growth and enhancing productivity. They do not need a computer engineer who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This ensures that you get not only expert IT help, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.