Fast Remote Technical Support for Boise Information Networks
Urgent Online Support for Boise NetworksFor companies in Boise or anywhere in Idaho, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. Unlike many online support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent situations where quick fixes somehow end up as substantial bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and proven methodologies which promote the highest level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising corporate security.

Progent's powerful service reporting application maintains detailed documentation describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the details of services provided to each customer by every Progent engineer. This history of problems and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with optimal resolutions quickly.

Remote support provided by Progent to customers in Boise and throughout the state of Idaho include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the money or time to build and maintain an in-house Call Center but who want quick response from an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software to meet the unique demands of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center team to deal with high-demand events like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network professionals offers your computer users in Boise or anywhere in the state of Idaho fast contact with an effective support group with substantial background delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a solid contributor to company efficiency, and Progent's policy is to fix rather than simply track network issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and education in special application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Boise, or anywhere in the state of Idaho, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive rather than reactive. By exposing potential issues before they cause network outages, automated monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a combination of platforms.
How Your Boise Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Boise or anywhere in the state of Idaho, Progent's online computer support engineers are ready to deliver professional and affordable system help the instant your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Boise company works with a regular freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft certified consultants can still offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Boise
Progent's online IT consulting services allow your Boise business to experience the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive greater business value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Boise and throughout Idaho, nearby network service resources, whether consisting of independent consultants or an in-house maintenance staff, can solve typical technical problems. However, major troubles might occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these cases, Progent's on-call service professionals give you an easy, fast, and affordable solution to supplement your local resources and to convey useful knowledge to increase your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies often rely on individual freelance service providers. While freelance consultants carry smaller internal costs than larger service organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an IT crisis. As your network grows, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network is always available.

  • Build a Solid Basis for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These badly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to meet current business demands and simplify future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complex array of product options capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.