Fast Remote Technical Support for Boise IT Networks
Fast Phone Consulting for Boise SystemsFor businesses in Boise or anywhere in the state of Idaho, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow turn into large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your environment remotely without violating corporate security.

Progent's powerful customer support reporting system stores extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to each Progent customer by every engineer. This history of trouble tickets and repairs is organized as a quickly searchable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.

Remote technical services available from Progent to businesses in Boise and anywhere in the state of Idaho include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Call Center or enhancing your established organization, identifying or enhancing Help Desk application software to meet the unique requirements of your company, or adding temporary phone support personnel to work with your internal Call Center group to deal with high-demand events like software transitions, major updates, or installing new applications.

    Progent's Call Center team of seasoned network experts provides your workers in Boise or anywhere in the state of Idaho rapid contact with an efficient support group with substantial experience offering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's policy is to fix instead of merely document IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote advanced consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Boise, or anywhere in the state of Idaho, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By anticipating potential problems before they grow into crashes, automated monitoring can head off disruptive and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that support a combination of OS platforms.
How Your Boise Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Boise or anywhere in the state of Idaho, Progent's online computer support engineers are ready to provide expert and affordable IT help whenever your business requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Boise organization works with a local independent support technician or maintains an in-house organization that know how to handle typical network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden system crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Boise
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer businesses in Boise or anywhere in the state of Idaho the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can deliver your business world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.