Immediate Remote Help for Boise Idaho Computer Networks
For organizations located in Boise Idaho, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of network issues quickly. This reduces immediate costs because service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs manage to turn into major invoices. Progent's skill at handling technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to interface to your network without violating network security.
Progent's proven customer support database system includes thorough histories describing the service that Progent's customers have received. Progent's team engineers have access to the details of assistance delivered to each Progent customer by every Progent consultant. This history of problems and resolutions is stored as a readily retrievable support database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to find optimal resolutions in the least time.
Online services provided by Progent to customers in Boise Idaho include:
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Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of platform support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and validates a person's networking skills at the expert level. Cisco CCIEs can deal with the most complex issues encountered in network design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value since their broad experience permits them to resolve problems rapidly. In typical instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using state-of-the-art on-line support tools to provide fast, secure, and affordable analysis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated. If your Boise system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery experts can help your Boise organization to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity experts have the broad range of knowledge required to reconstruct all vital components of a compromised network quickly and with minimal loss of data. To learn more, visit Progent's ransomware removal and business restoration services.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts offer a range of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to clean up quickly following a damaging breach. Security services offered by Progent cover in depth network security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
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Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
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Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Boise Idaho instant contact with a large technical support resource with years of experience providing phone help and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's intent is to solve and not merely record IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Group offers phone-based advanced engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Boise Idaho remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they result in crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a mix of OS platforms.
How Your Boise Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Boise Idaho, Progent's online computer support engineers are ready to provide expert and cost-effective system support the instant your company requires it. Over two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Boise business works with a regular independent support technician or employs an in-house organization that know how to deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to solve unexpected system crises or particularly challenging integration problems.
Details of Progent's Online Network Services for Boise Idaho
Progent's online support, Internet-based repair, system security expertise, and network management services give businesses in Boise Idaho unparalleled leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Boise Idaho and is also ideal for networks in geographic regions that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and imposes no periodic retainer for services delivered during regular business hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support services include system integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive personal service call. Sophisticated remote connectivity tools and expert technicians together enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each staff member to every customer. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.