Immediate Remote Troubleshooting for Boise Idaho Networks
Fast Remote Help for Boise NetworksFor organizations located in Boise Idaho, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast fixes somehow end up as big invoices. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote technical support and repair for information networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to connect to your company's network without breaching corporate security.

Progent's proven technical support database system includes comprehensive records describing the support that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance rendered to each Progent client by any engineer. This database of problems and solutions is organized as a conveniently retrievable proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up other massive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's online service specialists can arrive at the most efficient solutions promptly.

Online technical services available from Progent to clients in Boise Idaho include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you log into a protected application and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network experts offers your workers in Boise Idaho rapid access to a reliable support group with substantial experience providing phone support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's intent is to fix rather than simply document technical problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Boise Idaho online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to suit your environment so your network support is proactive and automated. By uncovering potential problems before they evolve into downtime, remote monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of OS platforms.
How Your Boise Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boise Idaho, Progent's online network support specialists are ready to provide effective and cost-effective system help the instant your organization requires it. Over 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Boise company deals with a local freelance consultant or maintains an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft certified engineers can still provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to address sudden network emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Boise Idaho
Progent's remote IT consulting services enable your Boise company to experience the advantages of timely, world-class network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic worth by being increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most companies in Boise Idaho, nearby network support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. However, serious problems might occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online service experts give you a convenient, quick, and budget-friendly solution to supplement your local resources and to pass on valuable information to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on individual freelance service providers. While independent service people carry smaller internal costs than big service firms and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may require your company to go without help during an emergency. As your network grows, network unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. These poorly designed systems need proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture able to offer the solid foundation to handle critical business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Progent offers cost-effective online and on-premises consulting to assist businesses of any size to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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    Progent's Cisco-certified wireless consultants can help businesses of any size to design, deploy, administer and troubleshoot Cisco Aironet wireless AP solutions to provide the performance, range, density, scale, security and ease of management needed for transparent connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient online and on-premises consulting services for both end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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    Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are mobile within campus, warehouse, retail or other venues where management requires portable phones that provide more control, security and durability than is possible with the BYOD mode of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune many components of your Wi-Fi infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and network management software. Progent's certified experts can provide remote and onsite support to help your organization build and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.

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    Progent has put together two ultra-affordable service packages designed to enable small businesses to receive an impartial security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewall to uncover potential risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from a secure computer inside your company firewall to evaluate the risk to internal threats. The two security inventory packages are configured and executed from a secured remote site.

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    Microsoft Lync 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and protected communications ecosystem that permits a BYOD computing model with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 consultants and network architects can assist you to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your IT team and end users. Progent has expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.

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    Small to mid-sized companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft Certified network support professionals. With Progent's economically priced network support packages, small organizations can select a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small company information systems world-class availability, protection, and performance.

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    With Catalyst switches for small and mid-size companies, Cisco allows companies to gain all the advantages of adding intelligence to their networks. Cisco's switching technology makes it possible to deploy capabilities that make your IT network sufficiently available to accommodate real-time requirements, scalable to facilitate growth, safe enough to protect confidential data, and designed for prioritizing and controlling all traffic to optimize network performance. Progent's CCIE certified consultants can show you how to pick out and deploy Cisco Catalyst switches that make sense for your business. Also, Progent's CISM and CISA certified security consultants can help you create a comprehensive security policy and set up Cisco switches so they help support your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.

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    The QTS (formerly Herakles) Internet Data Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation facility or if you are planning on moving your primary or disaster recovery system to Herakles/QTS, Progent offers a variety of affordable consulting services that include data center migration, equipment installation and upgrades, network improvements, project management services, virtualization expertise, offsite monitoring, centralized system management, software development, disaster recovery/business continuity planning, security evaluation, and the use of the Progent Test Lab.

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