Immediate Online Help for Boise Idaho Networks
For businesses located in Boise Idaho, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools necessary to resolve most information system issues quickly. Efficient support lowers direct costs because service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions manage to turn into big invoices. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to access your company's network without violating corporate security.
Progent's proven customer support reporting system includes detailed histories for all service that Progent's customers have received. Progent's team engineers have access to the records of all help provided to each client by any engineer. This database of anomalies and fixes is organized as a conveniently retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' internal product engineers so Progent's online consulting experts can arrive at the best solutions in the least time.
Online services provided by Progent to clients in Boise Idaho include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide range of technology support such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and indicates an individual's network technology skills at the master level. CCIEs can deal with even the most difficult challenges associated with network design, installation, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recuperate rapidly following a damaging breach. Security solutions available from Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of information technologies such as network architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid recovery of vital files/folders, applications, images, and virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Boise Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of experienced information technology consultants offers your workers in Boise Idaho instant contact with an efficient support group with years of experience providing phone support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a major enabler of business performance, and Progent's intent is to fix instead of just report IT problems.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Boise Idaho online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to suit your business so your computer support is proactive and automated. By spotting emerging problems before they grow into full-scale emergencies, system monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Boise Idaho, Progent's phone-based computer support specialists can deliver effective and economical IT help whenever your organization has to have it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Boise business has a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected system emergencies or particularly complex integration projects.
Features of Progent's Remote Computer Support for Boise Idaho
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in Boise Idaho the greatest leverage for your IT budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center support and system management, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Boise Idaho and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and asks for no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the unique needs of your business.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly onsite service call. Cutting-edge remote connectivity tools and experienced engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Support for Maximum System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious offices whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoft's powerful server platforms with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.