Fast Remote Troubleshooting for Boise Idaho Information Networks
Urgent Online Consulting for Boise NetworksFor companies in Boise Idaho, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast solutions manage to end up as substantial tabs. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and proven methodologies that permit the highest level of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent's online support team can connect to your company's computer system remotely without compromising system security.

Progent's advanced technical support database system stores comprehensive histories for the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services rendered to each Progent client by any Progent engineer. This database of issues and responses is organized as a readily retrievable internal database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast technical databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions promptly.

Remote services offered by Progent to businesses in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are via a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals provides your computer users in Boise Idaho immediate assistance from a reliable technical support group with substantial experience offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's target is to solve rather than simply report technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply remote professional consulting expertise and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out more information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Boise Idaho remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM for your environment so your computer maintenance is proactive and automated. By detecting emerging trouble spots before they cause downtime, system monitoring can head off inconvenient and costly service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple platforms.
How Your Boise Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Boise Idaho, Progent's online network support specialists can deliver effective and cost-effective IT support whenever your company needs it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve computer problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Boise office works with a regular independent consultant or employs an in-house organization that know how to deal with typical computer issues, Progent's Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Boise Idaho
Progent's online network troubleshooting services allow your Boise business to experience the advantages of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Boise Idaho, local computer service resources, whether made up of independent consultants or an in-house IT staff, can deal with typical network issues. However, major troubles might strike when local resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online service specialists give you an easy, quick, and affordable solution to augment your local help and to transfer useful information to improve your capability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller companies often rely on individual freelance consultants. Although freelance consultants have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your company to wait for assistance during an emergency. As your network grows, network downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always available.

  • Create a Scalable Basis for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a proper framework, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. Such poorly designed environments require proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle current business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, in the trenches of network support, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to assist you to design, install, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.

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