Fast and Affordable Remote Troubleshooting for Boise Idaho Computer Systems
Urgent Remote Technical Support for Boise NetworksFor businesses located in Boise Idaho, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as large invoices. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to communicate with your computer system remotely without breaching corporate security.

Progent's sophisticated technical support database system stores detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support provided to every Progent client by every Progent engineer. This history of anomalies and resolutions is organized as a readily exploitable proprietary database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available additional massive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at the best solutions promptly.

Online technical support services provided by Progent to customers in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, system images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services allow your IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you�re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your existing organization, identifying or modifying Help Desk software to address the unique needs of your company, or adding occasional phone support personnel to reinforce your internal Help Desk group to deal with demanding events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology experts offers your clients in Boise Idaho quick contact with an effective network service resource with years of background delivering phone consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a solid enabler of business performance, and Progent's intent is to solve and not merely track technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online professional consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Boise Idaho online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your business so your computer support is proactive and automated. By detecting looming problems before they result in downtime, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of platforms.
How Your Boise Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Boise Idaho, Progent's online computer support engineers are ready to deliver professional and affordable system help the moment your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Boise company relies on a regular freelance consultant or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Organizations in Boise Idaho
Progent's online technical help services enable your Boise company to have the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most companies in Boise Idaho, nearby network support providers, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical technical issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals give you a convenient, fast, and economical solution to supplement your local resources and to convey valuable knowledge to improve your capability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. While independent consultants have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network stays available.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems need proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to deliver the stable foundation to handle critical business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complex array of product options capable of promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, executing a wide variety of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    • SharePoint Portal Server Technology Consulting Services
    Windows SharePoint Services Online Support

    Progent’s Microsoft-certified consultants can provide small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a central spot for your employees or clients to connect to, manage, distribute and interact with relevant data, files, and applications and to communicate with other people. It allows quicker and more intelligent decisions, more effective sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and outside a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they’ve developed in a manner that makes data convenient to find, download and apply.

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    Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to safeguard your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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    Immediate Spora ransomware recovery Professionals

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    MSP360 Ultimate Backup Remote Consulting

    Progent's data protection experts can help you to create, deploy and troubleshoot a backup/restore plan based on MSP360 technology. MSP360 offers file or image-based backup/recovery for VMs and physical machines, supports all popular public clouds, and allows you to create a data protection solution with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to protect against data loss resulting from user mistakes, system errors, ill-intentioned users, and external assaults such as ransomware. For more information, go to ProSight DPS 360 Backup services.

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    Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit less critical problems to fester. .

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    Cisco Small Business On-Call Services

    Progent provide organizations of all sizes world-class network online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security expertise for companies ranging from the small office to the global enterprise.

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    Progent's ProSight Virtual Hosting combines proven virtualization architecture, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a comprehensive IT outsourcing solution that enhances network dependability and protection, reduces management hassle, and lowers expenses. With Private Cloud Hosting, a smaller business can have all of its software platforms and critical application servers hosted in a secure and reliable facility on a fast, non-stop virtual machine configured and supported by Progent's network service experts.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that allow small companies with multi- platform IT systems to save significantly on the expense of capital equipment, system support, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device built by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup protects vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help you to plan, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless availability with rapid auto-failover, and hardening data security by identifying cyber threats and filtering traffic content according to user type and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller technology.

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    Progent's Cisco certified wireless networking experts offer economical online and onsite support for both legacy and modern Wave 2 Aironet Wi-Fi APs and Progent can assist your business to plan and maintain Wi-Fi environments that incorporate indoor and outdoor/industrial Aironet access points.

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    Our compensation structure is built on revenue sharing, so similar to working as an independent consultant, your income is entirely driven by your generated revenue. Some of our consultants stress lifestyle issues and choose to work at a more relaxed pace, utilizing our flexible schedule to pursue individual pursuits like mountain biking, motorcycle racing, snow boarding, fishing, vacations, or sharing free time with family and friends. Others use the opportunity to make big dollars through hard effort and extended days. Progent fully supports both sides of the spectrum and any point in between.

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    Progent has put together two ultra-affordable service bundles intended to allow small businesses to receive an impartial network security assessment from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from outside your company firewall to uncover potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from a secure machine inside your company firewall to evaluate the risk to internal assaults. The two security inventory packages are configured and run from a secured external location.

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    The server cluster feature set incorporated into the Datacenter and Enterprise editions of Windows Server 2008 has been dramatically redesigned to streamline the installation, configuration, and maintenance of clusters that offer greater levels of system availability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster Validation, easier setup and installation, unified cluster management, new cluster infrastructure for maximum availability, hardened security and quorum structure, fewer failure points, more disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of Windows clustering, design and implement a deployment, train your IT personnel to manage your cluster environment, deliver continuing consulting and support services, and produce and validate a business continuity plan.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, tune your network infrastructure for local, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security plan, automate network administration, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent's Cisco CCIE wireless network consultants offer remote or onsite integration and troubleshooting services to help you to plan, implement, update, tune, manage and troubleshoot Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to accommodate your specific workplace design, construction, and anticipated workloads.

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    Cisco's Meraki family of switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to assist you to design and implement a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-based management architecture, define policies to ensure security and compliance, develop and validate a disaster preparedness strategy, and troubleshoot issues related to any aspect of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking solution.

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    Progent’s Cisco-Certified technology consultants provide experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management solutions. Progent’s network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Help Desk management and co-management service programs help companies to reduce costs and increase productivity.

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    If you are developing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that allows you to focus on your area of high-value expertise without the constant hassle of maintaining your business network. Through the use of automated server monitoring and by delivering online and in-person support as your business needs it, Progent represents an affordable solution for supporting an information network that provides excellent reliability, security, and performance. Progent's Linux developer support services feature comprehensive it outsourcing, virtual infrastructure, online and on-site support and repair, network monitoring, and Helpdesk services.

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    Progent can help your business to evaluate the wealth of subscription options available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

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    Progent's Cisco certified network infrastructure experts have extensive experience helping ISPs to design, implement, administer, tune, and troubleshoot high-availability, scalable network solutions suitable for shared public networks.

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    Progent can assist businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce hardware investments. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent’s Microsoft-expert consultants can assist you to update your workstations from 32 to 64 bits. Progent can help you to calculate the risks and benefits of upgrading to 64-bit desktop processing, design an efficient migration strategy that minimizes operational interruptions, and deliver economical, expert online help to assist your organization to install 64-bit desktop software and application programs on your existing hardware.

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    Progent offers affordable online access to a certified Oracle DBA consultant or an Oracle software developer. Progent can provide advanced database administration services for all versions of Oracle's RDBMS platform and can also help design, create, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard and Streams replication tools and Oracle Database Resource Manage.

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    Years of background providing Microsoft support and Cisco technology consulting has enabled Progent to develop an unmatched ability for supporting branch offices that need network service with the responsiveness common to with small firms but which includes professional client interaction, complete documentation, and adherence to corporate IT standards. If your enterprise maintains a sales office situated anywhere in California or any region covered by Progent's engineers, Progent can provide a broad range of onsite and off-site network support services and network architecture expertise.

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    • Information Assurance Consultants
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    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of network security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the network security services covered within GIAC certification such as auditing infrastructure vulnerability, event handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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