Fast and Affordable Remote Troubleshooting for Boise Idaho IT Networks
For businesses located in Boise Idaho, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the advanced technology needed to resolve most network problems rapidly. Efficient support reduces direct costs because solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid situations where quick solutions somehow end up as major tabs. Progent's penchant for handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and field-proven processes which allow the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent's Technical Response Center can access your system remotely without breaching corporate security.
Progent's powerful technical support database system maintains comprehensive documentation of all service that Progent's customers have received. Progent's staff engineers have access to the history of services rendered to every Progent customer by any consultant. This archive of problems and resolutions is structured as a readily searchable support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service experts are able to arrive at optimal solutions quickly.
Remote support services provided by Progent to clients in Boise Idaho include:
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Certified MS Windows Support
Progent's Microsoft-premier remote service experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop support services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs know how to handle even the most complex problems encountered in network planning, integration, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's Cisco CCIEs offer help for the entire range of Cisco's top-selling family of networking appliances by providing services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist you to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised. If your Boise system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can assist your Boise organization to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of IT security experts bring the broad range of knowledge necessary to rebuild all critical facets of a compromised system quickly and with minimal loss of data. To find out more, visit Progent's ransomware removal and business continuity experts.
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CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection solutions to strengthen the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth data security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert online consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a wide array of computer technologies such as network architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX
BSD
SGI/Irix
Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Service Desk provides a transparent extension of your corporate IT support team. Client interaction with the Help Desk, provision of support services, escalation, ticket creation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your corporate network support organization, by Progent, or both. You have unrestricted versatility to extend or shrink your part of support activity as needed. Progent provides initial installation and onboarding of the professional services automation software plus workflow documentation, validation and training.
To learn more about ProSight Shared Support, go to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
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Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants provides your computer users in Boise Idaho instant communication with a large network service resource with extensive background offering telephone-based support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company success, and Progent's policy is to resolve and not merely annotate IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Boise Idaho online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your environment so your computer support is proactive and automated. By uncovering looming issues before they result in downtime, proactive monitoring can head off stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of OS platforms.
How Your Boise Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Boise Idaho, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support the instant your business requires it. Over 20 years of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Boise business has a local freelance consultant or maintains an in-house IT staff that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or particularly challenging integration problems.
Details of Progent's Online Network Services for Boise Idaho
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services give companies in Boise Idaho the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your office world class network support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Boise Idaho and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online help and asks for no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting services consist of system integration, MS Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Online Access Tools
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive onsite service call. Sophisticated remote connectivity software and experienced technicians together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, in the trenches of IT service, performing a broad variety of technical projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.