Fast and Affordable Online Help for Boise Idaho Computer Systems
For companies in Boise Idaho, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces direct expenses because solutions require minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where quick repairs manage to turn into large invoices. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-proven methodologies that ensure the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to interface to your system without breaching corporate security.
Progent's powerful service reporting system stores extensive documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services provided to every Progent customer by every Progent engineer. This history of problems and responses is structured as a conveniently accessible support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key vendors including Cisco and Microsoft open up other vast technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.
Remote support available from Progent to businesses in Boise Idaho include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of platform support such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most difficult issues surrounding network design, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using state-of-the-art on-line troubleshooting technology to provide fast, secure, and affordable diagnosis and repair.
Boise Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boise Metro Area.
Progent locations in Boise Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of networking devices. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs consulting services, Cisco WiFi controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses to locate and quarantine infected servers and endpoints and guard clean assets from being compromised. If your Boise network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Boise business to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity experts bring the broad range of skills required to reconstruct all vital facets of a targeted network quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and business restoration services.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover quickly after a damaging breach. Security support services offered by Progent cover in depth network security and compliance audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
How Your Boise Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your business, or providing temporary online staff to supplement your in-house Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals gives your clients in Boise Idaho rapid assistance from a reliable technical support resource with substantial experience providing telephone-based help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to resolve rather than merely annotate technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Boise Idaho remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in downtime, remote monitoring can minimize disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of OS platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Boise Idaho, Progent's online network support engineers can deliver professional and economical system support the moment your organization requires it. More than two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Boise company works with a regular freelance consultant or employs a full time IT staff that can deal with ordinary computer problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or particularly tough integration problems.
Details of Progent's Remote Network Support for Boise Idaho
Progent's phone support, remote repair, network security expertise, and system administration services give companies in Boise Idaho unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Boise Idaho and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers online support on a by-the-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for online service and imposes no monthly retainer for services delivered during normal working hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include system integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Programming
By offering a full service centralized source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that match the special requirements of your business.
- Advanced Online Connectivity Tools
Protected online access allows Progent's service experts to observe precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Effective online connectivity software and expert engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of IT support, executing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.