Immediate Online Support for Boise Idaho Information Networks
Urgent Online Consulting for Boise NetworksFor companies located in Boise Idaho, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent leverage because they possess the real-world experience and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and proven processes that permit the maximum degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to connect to your company's system remotely without breaching network security.

Progent's sophisticated technical support database application stores comprehensive documentation for all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every Progent client by any Progent consultant. This archive of trouble tickets and responses is structured as a readily accessible support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.

Remote support services available from Progent to clients in Boise Idaho include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk Call Center software products to address the particular needs of your corporation, or providing temporary phone support personnel to work with your internal Help Desk group to deal with demanding scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your clients in Boise Idaho immediate assistance from an effective technical support group with substantial experience providing telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business efficiency, and Progent's policy is to resolve instead of just record network problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Boise Idaho online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
How Your Boise Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Boise Idaho, Progent's online computer support engineers can provide expert and affordable IT help whenever your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Boise office works with a local independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to solve unexpected network crises or especially complex integration problems.

Features of Progent's Remote Computer Support for Boise Idaho
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Boise Idaho unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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    Our compensation model is built on contribution, so just like being an independent contractor, your income is directly driven by your generated revenue. Certain of our support staff focus on quality of life and elect to work at a more relaxed pace, utilizing our flexible schedule to pursue individual enthusiasms such as mountain biking, motorcycle racing, skiing, fishing, travel, or spending free time with family and friends. Other consultants take advantage of the opportunity to earn big bucks via hard work and long days. Progent completely supports both ends of the spectrum plus any point in the middle.

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    Progent's Microsoft and Cisco-certified network engineers can help your organization to assess the value of Microsoft Exchange Server 2010 for your business and can help you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer quick ROI by improving your workers' efficiency, lowering the expense of equipment and service, streamlining management, and integrating your key communications technologies.

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    Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a disaster recovery solution built around Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using low-cost hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.

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    Progent offers the expertise of certified engineers and seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified security consultants to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and define a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.

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    Progent’s non-stop interoffice connectivity and 24x7 system connection professionals can help small companies achieve non-stop Interoffice connectivity via fully redundant system architectures with transparent failover. Progent’s CCIE engineers can design and deploy fault tolerant Inter-office connections based on zero-downtime EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers economical non-stop interoffice networking.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Progent's experienced ransomware recovery experts can help you to restore an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky.

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    Progent's Cisco-Premier network management consultants can help you to use Cisco's network management utilities alongside a variety of specialized third-party products to create a complete network management solution in order to keep your network running reliably, fully utilize expensive resources, protect your data, revive quickly from device breakdown or deliberate attacks, and enable you to add or repurpose network resources sensibly and economically as your company grows.

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    Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and unified email/telephony solutions for businesses. Progent offers affordable Microsoft Exchange Server consulting services to enhance email security and virus protection, provide fault tolerant email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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    Progent’s IT outsourcing packages offer budget-friendly computer consulting for small companies. Whether it involves planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your network technical services can contain costs and eliminate risks, allowing IT support expenses to increase in a more linear and controlled manner than is feasible by building up a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a protected and highly available network architecture for your vital business software based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    • Online Help Microsoft Exchange 2010
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    Progent's Microsoft-certified professionals have 20 years of background planning, integrating, and maintaining messaging solutions for companies in the and throughout the United States. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email environment features compliance, service continuity, easy connectivity for off-site and wireless users, time-saving administrative tools, and productive integration with telecommunications. Progent provides consulting and integration services for Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, Exchange 2007, Exchange 2003, and Microsoft Exchange 20000 Server. Progent can also help small or mid-size businesses to upgrade to MS Exchange 2016 Server or Microsoft Exchange 2013.

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    Progent's CISSP-premier cybersecurity experts can assist organizations of all sizes with any aspect of IT security. Progent can help implement efficient security systems that guard a small business from advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile users accessing IT resources spread over a mix of physical datacenters and public and private clouds.

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    • Consultants Cybersecurity Scan
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    Progent offers small organizations a pair of ultra-affordable security inventory scanning packages that provide, at a set fee, remotely managed inventory scans of your network security profile which are analyzed by professional information security specialists who interpret the results of the scan, present objective summaries of your existing network security, and make recommendations for remediation. Progent offers two complementary security evaluation packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-class assessments of your network's vulnerability to attack.
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