Immediate Online Support for Boise Idaho Computer Systems
Urgent Online Consulting for Boise NetworksFor businesses located in Boise Idaho, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers provide excellent value because they have the practical background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast solutions manage to turn into big invoices. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the highest degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to access your computer system without breaching corporate security.

Progent's powerful service reporting application keeps comprehensive histories describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every client by every engineer. This history of trouble tickets and resolutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions in the least time.

Online technical services provided by Progent to companies in Boise Idaho include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and allow non-disruptive backup and rapid recovery of critical files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center resources to handle demanding events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Boise Idaho instant access to a large support resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a solid driver of company performance, and Progent's goal is to solve instead of merely document network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Boise Idaho online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible issues before they evolve into network outages, system monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
How Your Boise Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Boise Idaho, Progent's phone-based network support specialists can deliver expert and affordable IT help whenever your business needs it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Boise business deals with a local freelance consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Boise Idaho
Progent's remote support services allow your Boise organization to have the advantages of timely, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most offices in Boise Idaho, local network service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve the majority of network problems. However, major troubles can occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call support professionals offer an easy, fast, and economical solution to augment your regular help and to transfer useful knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance consultants. Although freelance consultants carry less overhead than big service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your business grows, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the business. These badly built systems require proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to offer the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    For smaller companies, computer security and regulatory compliance can be excessively complicated to stay ahead of yet too dangerous to overlook. The largest biggest institutions have been breached, and the top cloud service providers have occasionally been knocked out. It seems as though there's nowhere to run. Progent has made it affordable for small and midsize companies to carry out critical IT security projects successfully by providing the benefit of billable time to the nearest minute with no minimum billing for online support. You have access to a world-class information expert to deliver just the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any level of system security including security audits, malware defense and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and creating a complete security plan.

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