Immediate Remote Troubleshooting for Boise Idaho Networks
Urgent Phone Support for Boise SystemsFor businesses located in Boise Idaho, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent value because they possess the practical background and have access to the sophisticated technology needed to solve most information system issues quickly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick solutions manage to end up as major invoices. Progent's skill at dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies which promote the maximum degree of efficiency for remote engineering help and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's environment without violating corporate security.

Progent's powerful service reporting application keeps comprehensive records for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support provided to each Progent client by any Progent engineer. This archive of issues and repairs is stored as an easily searchable support knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote service experts are able to come up with the best solutions in the least time.

Online technical services available from Progent to clients in Boise Idaho include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Call Center software products to meet the unique demands of your company, or adding temporary online staff to supplement your in-house Help Desk resources during unusually busy events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Boise Idaho immediate contact with a large support group with extensive background delivering phone help and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a major enabler of business efficiency, and Progent's intent is to resolve rather than merely annotate network issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Boise Idaho remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By anticipating emerging problems before they result in crashes, system monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of platforms.
How Your Boise Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Boise Idaho, Progent's online network support engineers can deliver expert and economical system support the instant your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Boise business works with a local freelance consultant or maintains a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to solve sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Boise Idaho
Progent's online network troubleshooting services enable your Boise company to enjoy the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Boise Idaho, local computer support providers, whether consisting of outside consultants or an in-house IT staff, can solve typical technical issues. On the other hand, serious problems might spring up when local resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call support specialists offer an easy, quick, and affordable way to augment your local resources and to convey useful knowledge to increase your capability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on individual freelance service providers. While independent consultants carry less internal costs than larger consulting companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of fallback help may force your company to go without assistance during an emergency. As your company grows, network downtime and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT system created on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed environments require proper assessment, intelligent long-term planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, in the trenches of IT service, executing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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