Greater Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Greater Boston Metro Area

City Street Address Contact Information
Boston, MA 201 Washington Street
Boston, Massachusetts 02108
Sales Phone: 857-770-0339

Link: Boston Network Support Services

Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent offers Boston, Massachusetts businesses support from BlackBerry-certified experts who can assist companies to maintain existing BlackBerry environments or transition smoothly to a more popular mobile platform.

As the sophistication of small business networks has expanded, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the norm for organizations of any size, effective deployment and support of RIM BlackBerry solutions has become more difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently resort to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven remote support model, gives small businesses an affordable solution for incorporating RIM BlackBerry technology productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and safely.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a single solution for handling key tasks like device deployment, upgrades, and deactivation and also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server provides a wealth of security options beginning with advanced encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great versatility in adjusting degrees of security to meet the special needs of your company's network. Progent's BlackBerry certified consultants can help you to select advanced security features and enable them wirelessly. Examples of these wirelessly selectable security features are:

  • Disable a smartphone
  • Wipe information from a lost or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining ways to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can help you to select protective processes such as:

  • List precisely which applications are permitted on the device
  • Block external applications from allocating persistent storage on the BlackBerry device
  • Determine what functions third-party programs can use on the BlackBerry device
  • Restrict the types of access third-party software running on the BlackBerry smartphone can establish
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can in addition help your company to resolve a wide range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small company networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses low and, by handling problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Consultant
In order to get in touch with Progent about professional help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.
















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