Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were once among the most successful products for maintaining anytime-anywhere access to email, scheduling, web-based applications, and other critical business information. Progent can provide Boston, Massachusetts companies support from BlackBerry-certified professionals who can assist businesses to manage existing BlackBerry environments or transition smoothly to a more popular smartphone platform.
As the sophistication of small company IT technology has increased, and as the need for world-class protection, dependability, and recoverability has become the norm for businesses of all sizes, successful integration and support of BlackBerry solutions has become more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small businesses frequently turn to external support firms who offer expertise in BlackBerry installation and maintenance.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small businesses an economical solution for incorporating BlackBerry technology productively into their IT system.
Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and control BlackBerry devices across your company, define security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and safely.
Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to send and receive emails that are encrypted in wireless transit to provide maximum data protection. BlackBerry BES Server also simplifies a wide variety of critical management jobs that span from BlackBerry setup and upgrades to wireless security and fault tolerance.
Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to perform basic tasks such as:
- Deploy and manage applications
- Schedule device, program, and IT policy updates
- Upgrade BlackBerry device software remotely
- Control user settings with BlackBerry's vast library of policies
Progent's BlackBerry-certified engineers can also help your company to use BES Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:
- Configure and support BlackBerry's fault-tolerant infrastructure based on VMware
- Deploy BlackBerry smartphones remotely
- Set custom administration roles
- Automatically track and report on the health of your system
Progent's Online BlackBerry-Qualified Support is Fast and Economical
For businesses in Boston, Massachusetts who need fast and economical access to an authorized BlackBerry support expert, Progent delivers efficient online help from a veteran network support team who have delivered IT solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)
Online consulting services avoids travel costs and lets engineers fix technical issues quickly, so you reduce lost productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert help in fields such as fixing synchronization issues, setting up BlackBerry Enterprise Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also assist you to resolve a wide array of problems concerning synchronization, handset recognition, email consistency, web access, mobile connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.
As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support costs low and, by resolving issues quickly, optimizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry engineers can also help you to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to define and implement sensible security options.
Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps, and generate management reports based on SNMP data.
Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, solution design, installation strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, server hardware and mass storage, network topology, and application set up.
To optimize system protection, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.
Contact Progent for Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about professional assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.