Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful products for achieving mobile connectivity to messaging, calendars, web programs, and other critical business information. Progent can provide Boston, Massachusetts businesses the services of BlackBerry-certified professionals who can help organizations to manage existing BlackBerry environments or migrate efficiently to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry-based environments affordably and efficiently, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support model, provides small companies an economical solution for integrating BlackBerry technology seamlessly into their information network.

Progent's experts can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and control BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of RIM BlackBerry devices, offering a single solution for handling key jobs such as smartphone installation, upgrades, and retirement and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Exchange, Groupwise, or Domino messaging platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Integration Help

BlackBerry Enterprise Server provides a variety of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in selecting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry device
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry Enterprise Server also offers versatility in determining ways to prevent users from loading or executing unsafe or prohibited code. Progent can help you to select protective processes like:

  • Specify precisely which applications are allowed on the device
  • Prevent external programs from allocating persistent storage on the BlackBerry device
  • Select what resources external programs can access on the BlackBerry device
  • Restrict the kinds of connections external software running on the BlackBerry smartphone can initialize
  • Block all third-party applications from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to provide prompt assistance to companies in the Boston region or throughout Massachusetts. Progent's experienced online consulting experts have helped IT organizations solve network problems and reduce IT service costs in every state in the country and built a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a broad selection of issues related to RIM BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can also assist your business to resolve a broad array of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online help for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support expenses at a minimum and, by dealing with issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Microsoft Exchange.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
To ask Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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