Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Boston, Massachusetts businesses the services of BlackBerry-certified professionals who can assist companies to manage their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the complexity of small company networks has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the norm for businesses of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small organizations frequently turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the requirement for an internal BlackBerry technology expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote support model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry products productively into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you track and control BlackBerry devices throughout your business, define security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Boston Metro Area

City Street Address Contact Information
Boston 201 Washington Street
Boston, Massachusetts 02108
Sales Phone: 857-770-0339

Link: Boston Network Support Services
Lawrence 800 Turnpike Street
Suite 300
North Andover, Massachusetts 01845
Sales Phone: 978-989-6597

Link: Lawrence Network Support Services
Waltham 233 Needham Street
Suite 300
Newton, Massachusetts 02464
Sales Phone: 617-581-0770

Link: Waltham Network Support Services

Integration Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted during transit to provide maximum data protection. BES Server also simplifies a broad variety of critical administrative tasks ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-premier consultants can show you how to utilize RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to perform important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and report on the health of your BlackBerry system

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available online to provide expert technical help to businesses in the Boston region or anywhere in the state of Massachusetts. Progent's experienced online technical support team has helped IT organizations resolve network problems and cut IT service expenses in every state in the country and built a substantial following of loyal clients. (See Progent's customer testimonials.)

Progent offers remote help for a wide array of issues related to BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can also help you to troubleshoot a wide range of issues concerning synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a leader in providing countrywide remote help for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support expenses low and, by dealing with issues quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to define and implement sensible security configurations.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, control Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, roll-out planning and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which management model and equipment meet your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about consulting support for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.