Consulting Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were once one of the most popular products for achieving mobile connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide Boston, Massachusetts companies the services of BlackBerry-premier professionals who can help companies to manage existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the standard for organizations of all sizes, effective integration and support of BlackBerry solutions has become more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses often turn to outside support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry environments affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones across your company, define security policies that make sense for your business, develop custom mobile applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Lotus, or Novell GroupWise users to send and receive emails that are encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also streamlines a broad selection of critical management tasks that span from smartphone setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Configuration Help

Progent's BlackBerry-certified consultants can show you how to use RIM BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage client settings with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also assist your company to use BlackBerry Enterprise Server to perform important tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Professional BlackBerry Technical Support Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver expert assistance to companies in the Boston region or anywhere in Massachusetts. Progent's experienced online consulting team has helped IT organizations resolve computer problems and reduce support costs in each state in the country and built a substantial base of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a broad selection of issues associated with BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can also help your company to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs at a minimum and, by handling problems promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
To ask Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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