Wireless Technology Consulting

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless smartphones were at one time one of the most popular products for achieving location-independent connectivity to email, calendars, web applications, and other vital business data. Progent offers Boston, Massachusetts companies the expertise of BlackBerry-certified professionals who can help businesses to manage existing BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry technology has become more difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small organizations frequently turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, manage, and repair BlackBerry-based solutions affordably and efficiently, eliminating the requirement for an internal BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their business information network.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to track and support BlackBerry devices throughout your business, define security policies that make sense for your company, customize wireless software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Technical Support for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange Server, Lotus, or Novell GroupWise users to send and receive messages that are encrypted in transit to ensure optimum data protection. BES Server also simplifies a wide variety of critical administrative jobs that span from BlackBerry configuration and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier consultants can show you how to utilize RIM BlackBerry BES Server to perform routine tasks like:

• Deploy and manage applications
• Schedule smartphone, application, and policy updates
• Update BlackBerry smartphone firmware wirelessly
• Control user configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to perform important procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

• Install and manage BlackBerry's high-availability architecture using virtual servers
• Install BlackBerry smartphones wirelessly
• Establish custom administration roles
• Monitor and analyze the health of your solution

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also help you to use management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs analysis, solution design, roll-out planning and implementation, performance optimization, design of a fault-tolerant architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help you to decide which management approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software editions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to perform network-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
To ask Progent about professional support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.