Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular solutions for achieving mobile connectivity to email, scheduling, web programs, and other vital business data. Progent can provide Boston, Massachusetts businesses the services of BlackBerry-premier experts who can help businesses to manage existing BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and support of BlackBerry solutions has grown increasingly difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small organizations frequently resort to external support firms who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry-based solutions affordably and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven online service delivery model, gives small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, providing a single platform for handling key jobs such as smartphone deployment, upgrades, and retirement and providing a solid foundation for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry users and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BES Server offers a wealth of data protection options starting with advanced encryption of messages transmitted between a BlackBerry device and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in selecting degrees of protection to meet the special requirements of your mobile network. Progent's BlackBerry authorized engineers can help you to select advanced security features and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a smartphone
  • Wipe information from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep mobile users from loading or executing unsecure or prohibited programs. Progent can help you to choose blocking processes like:

  • Specify precisely which programs are permitted on the device
  • Block third-party applications from allocating persistent memory on the device
  • Determine which resources third-party applications can access on the smartphone
  • Restrict the types of connections third-party applications running on the BlackBerry smartphone can establish
  • Prevent all third-party applications from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-premier Support is Fast and Economical
For companies in Boston, Massachusetts who want fast and affordable access to a certified BlackBerry consultant, Progent delivers efficient remote assistance from a seasoned network support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Online consulting services avoids travel expense and enables specialists to resolve problems quickly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer expert support in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can also assist your business to resolve a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, PC application installation, and Desktop Redirector.

As a top innovator in providing countrywide remote help for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by solving problems quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to decide which management model and physical components match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
In order to contact Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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