Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular products for achieving location-independent access to email, calendars, web-based programs, and other critical business data. Progent offers Boston, Massachusetts businesses the services of BlackBerry-premier professionals who can help companies to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for organizations of any size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small businesses frequently resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry-based solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, combined with Progent's efficient remote support capabilities, provides small businesses an affordable solution for incorporating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you track and control BlackBerry smartphones across your company, define security policies that make sense for your company, customize mobile software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry smartphones, providing a centralized solution for controlling key jobs like device deployment, upgrades, and retirement and also providing a solid foundation for security and high availability. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry BES Server Integration Help

BES Server features a variety of data protection capabilities beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BES Server also allows excellent versatility in adjusting levels of protection to meet the specific needs of your network. Progent's BlackBerry certified consultants can assist you to choose advanced security features and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe data from a misplaced or stolen device
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining ways to prevent users from installing or running unsecure or unauthorized programs. Progent can assist you to select blocking techniques such as:

  • List precisely which programs are allowed on the device
  • Block external programs from using persistent storage on the device
  • Select which resources external programs can access on the BlackBerry smartphone
  • Limit the types of connections third-party applications running on the smartphone can initialize
  • Block all external applications from being installed or executed on the device

Expert RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are available online to provide expert technical help to businesses in the Boston region or anywhere in Massachusetts. Progent's experienced remote technical support experts have helped businesses solve network issues and reduce IT service costs in each state in the United States and established a substantial base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote assistance for a broad array of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs assessment, solution design, roll-out planning and execution, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, assist you to decide which administration model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning options for software versions, processors and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry expert can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, implement access control lists, manage Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about consulting support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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