Mobile Technology Consulting

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most successful products for maintaining mobile access to messaging, calendars, web-based programs, and other critical business information. Progent can provide Boston, Massachusetts companies the expertise of BlackBerry-premier professionals who can help companies to maintain existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for companies of any size, successful deployment and support of RIM BlackBerry solutions has grown increasingly challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry environments affordably and effectively, doing away with the need for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, gives small businesses an affordable solution for integrating BlackBerry technology productively into their IT network.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, offering a single platform for handling critical jobs like smartphone installation, upgrades, and retirement and also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus messaging servers and BlackBerry users and supports wireless synchronization.

BES Server includes a variety of security options starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry Enterprise Server also permits great flexibility in adjusting degrees of security to match the special requirements of your network. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and activate them remotely. Samples of these over-the-air selectable security features are:

• Lock down a BlackBerry device
• Wipe information from a missing or stolen smartphone
• Lock out Bluetooth functionality
• Enable built-in protection against malicious attacks

BES Server also provides versatility in determining ways to prevent BlackBerry users from loading or running unsecure or unauthorized applications. Progent can assist you to select protective processes like:

• Specify exactly what applications are allowed on the device
• Block third-party applications from using non-volatile memory on the BlackBerry device
• Determine which resources external software can access on the BlackBerry device
• Restrict the types of access third-party programs running on the BlackBerry smartphone can initialize
• Block all external software from being loaded or run on the smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, system design, deployment strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management approach and equipment meet your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry expert can help you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
To ask Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.