Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful products for achieving mobile access to email, scheduling, web-based applications, and other vital business information. Progent can provide Boston, Massachusetts companies the expertise of BlackBerry-premier experts who can help organizations to maintain their BlackBerry environments or transition efficiently to a modern smartphone platform.

As the sophistication of small company networks has expanded, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, effective deployment and support of BlackBerry technology has become increasingly difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations frequently turn to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online support model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Consulting Support Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, Domino, or Novell GroupWise users to send and receive emails that are encrypted in transit to provide maximum data protection. BES Server also streamlines a broad variety of crucial administrative tasks that span from smartphone deployment and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control client settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform key tasks not available with the less advanced BES Server Express. These procedures include:

  • Set up and support BlackBerry's fault-tolerant architecture using virtualization
  • Install BlackBerry smartphones remotely
  • Set specialized administration roles
  • Monitor and report on the integrity of your system

Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available remotely to deliver expert technical help to companies in the Boston area or anywhere in Massachusetts. Progent's experienced remote technical support experts have helped businesses resolve network problems and cut IT service costs in every state in the United States and built a substantial following of loyal clients. (See Progent's client testimonials.)

Progent can provide online help for a wide array of technologies related to RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's seasoned experts can in addition help you to resolve a broad array of problems associated with synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support costs low and, by dealing with problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to define and implement appropriate security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

Call or Email Progent for Support from a BlackBerry-Certified Expert
If you wish to ask Progent about engineering support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.



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