Wireless Technology Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most popular products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent offers Boston, Massachusetts companies support from BlackBerry-premier experts who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the need for world-class security, reliability, and disaster recovery has become the norm for businesses of all sizes, effective deployment and maintenance of BlackBerry technology has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses often resort to external support firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the need for an internal BlackBerry solutions expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small businesses an economical solution for integrating BlackBerry technology productively into their business information system.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Consulting Support for BlackBerry BES Server
Research in Motion's advanced platform for administering large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Exchange Server, Domino, or Groupwise users to transmit and receive emails that stay encrypted in transit to provide optimum security. BES Server also simplifies a wide variety of critical administrative tasks that span from smartphone configuration and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can help you use RIM BlackBerry BES Server to perform routine jobs like:

• Deploy and manage applications
• Schedule device, application, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Control user and group settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-premier consultants can also assist your company to use BlackBerry Enterprise Server to implement important tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

• Configure and manage BlackBerry's fault-tolerant architecture based on virtualization
• Deploy BlackBerry smartphones remotely
• Establish specialized administration roles
• Automatically track and analyze the integrity of your BlackBerry solution

Progent's Remote BlackBerry-premier Technical Support is Quick and Affordable
For businesses in Boston, Massachusetts who want fast and economical help from an authorized RIM BlackBerry support expert, Progent delivers efficient online help from a veteran support staff who have delivered network solutions to companies in every state in the United States. (See Progent's customer testimonials.)

Online consulting services avoids travel expense and lets engineers solve problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide professional support in areas such as resolving synchronization problems, configuring BlackBerry BES Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs assessment, solution architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist you to decide which administration model and hardware products match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security engineers to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about consulting expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.