Mobile Consulting Services

Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time one of the most popular solutions for achieving mobile connectivity to messaging, calendars, web-based programs, and other critical business data. Progent offers Boston, Massachusetts companies the services of BlackBerry-certified consultants who can assist companies to manage their BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the norm for organizations of all sizes, effective deployment and maintenance of BlackBerry solutions has become more challenging. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small businesses often resort to outside support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the need for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's proven online service delivery capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry technology productively into their information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

BlackBerry BES Server Technical Help
The BlackBerry BES Server gives companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and application environment. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to access Microsoft Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve up-to-date information for applications such a calendars, address books, to-do lists, instant messaging, and specialized business programs. Due to BlackBerry BES Server integration with Microsoft Exchange Server, users carrying BlackBerry handsets have push-based access to Exchange messages and to IM-enabled software via Microsoft Communications Server and Microsoft Lync Server 2010 support.

Progent's BlackBerry-premier consultants can show you how to plan, implement, and troubleshoot BlackBerry Enterprise Server (BES) so you can improve the productivity of BlackBerry clients, streamline the administration of a BlackBerry environment, and reduce the cost of supporting mobile workers.

Professional RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to provide prompt technical help to companies in the Boston region or throughout the state of Massachusetts. Progent's seasoned online consulting experts have helped businesses solve computer problems and reduce IT service expenses in every state in the U.S. and built a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a broad array of issues related to BlackBerry products including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can in addition help you to troubleshoot a broad range of issues concerning synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, IM, PC application configuration, and Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small office IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support expenses at a minimum and, by solving issues quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements assessment, system architecture, deployment strategy and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and equipment match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software versions, processors and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run company-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.