Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were at one time one of the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web applications, and other critical business data. Progent can provide Boston, Massachusetts companies the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the standard for organizations regardless of size, successful integration and support of BlackBerry technology has grown more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small organizations often resort to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the need for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's efficient online support model, gives small companies an affordable solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration tools so you can track and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered quickly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services

Integration Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, offering a centralized solution for handling key jobs like device installation, upgrades, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BES Server includes a wealth of data protection capabilities beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting degrees of security to meet the specific needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Lock down a device
  • Erase information from a misplaced or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also offers versatility in selecting how to keep BlackBerry users from installing or executing unsecure or unauthorized software. Progent can help you to choose blocking techniques such as:

  • List exactly which programs are permitted on the device
  • Prevent external software from using non-volatile storage on the smartphone
  • Determine what resources external programs can use on the smartphone
  • Limit the kinds of connections third-party software running on the device can establish
  • Prevent all external software from being installed or run on the device

How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can in addition help you to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web access, mobile connections, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support costs at a minimum and, by resolving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help your company to define and install appropriate security options.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to contact Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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