Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most popular products for maintaining anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business information. Progent offers Boston, Massachusetts businesses the expertise of BlackBerry-premier experts who can help companies to manage their BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies regardless of size, successful integration and maintenance of BlackBerry solutions has become more difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small businesses often resort to outside consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry-based solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient remote support model, provides small companies an affordable solution for integrating BlackBerry technology productively into their business information network.

Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email systems work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry devices across your company, define security policies that make sense for your business, develop custom mobile applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Onsite IT Consulting
Progent locations in New England

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
United States
(857) 770-0339 Boston Network Support Services
Lawrence 280 Merrimack St, Ste 315 - Fl 3
Lawrence, MA 01843
United States
(978) 989-6597 Lawrence Network Support Services
Manchester 1087 Elm Street, Suite 201
Manchester, NH 03101
United States
(603) 463-0063 Manchester Network Support Services
Providence 166 Valley Street
Providence, RI 02909
United States
(401) 354-1881 Providence Network Support Services
Waltham 303 Wyman Street
Waltham, MA 02451
United States
(617) 581-0770 Waltham Network Support Services


Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, providing a centralized solution for controlling critical jobs such as smartphone deployment, upgrades, and retirement and offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry BES Server Configuration Support

BlackBerry Enterprise Server offers a wealth of data protection options beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of protection to meet the special needs of your company's network. Progent's BlackBerry authorized engineers can help your company to select powerful security functions and activate them wirelessly. Examples of these over-the-air selectable security settings are:

  • Disable a BlackBerry device
  • Erase data from a misplaced or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to prevent BlackBerry users from installing or running unsafe or prohibited applications. Progent can assist you to choose blocking processes like:

  • Specify exactly which applications are permitted on the device
  • Block external programs from using persistent storage on the BlackBerry smartphone
  • Determine which resources external applications can use on the BlackBerry smartphone
  • Restrict the kinds of connections third-party applications running on the BlackBerry device can initialize
  • Block all third-party software from being loaded or run on the device

Progent's Remote BlackBerry-certified Technical Support is Fast and Affordable
For companies in Boston, Massachusetts who need quick and affordable access to an authorized BlackBerry support expert, Progent offers efficient remote help from a seasoned network support team who have provided IT solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services eliminates travel expense and allows consultants to resolve technical issues rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and offer expert support in areas including resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and IM, implement push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, solution architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and hardware products match your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can help you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Specialist
In order to get in touch with Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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