Consulting Support Services for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were at one time among the most popular products for maintaining location-independent access to messaging, calendars, web programs, and other vital business data. Progent offers Boston, Massachusetts businesses support from BlackBerry-certified consultants who can help companies to maintain their BlackBerry deployments or migrate efficiently to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small organizations often resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the need for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's proven remote support capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined management tools so you can track and control BlackBerry devices across your business, recommend security policies that make sense for your business, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered rapidly and safely.

Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.

Boston Onsite IT Consulting
Progent locations in the Boston Metro Area

City Street Address Contact Information
Boston 201 Washington Street
Boston, Massachusetts 02108		 Sales Phone: 857-770-0339

Link: Boston Network Support Services
Lawrence 800 Turnpike Street
Suite 300
North Andover, Massachusetts 01845		 Sales Phone: 978-989-6597

Link: Lawrence Network Support Services
Waltham 233 Needham Street
Suite 300
Newton, Massachusetts 02464		 Sales Phone: 617-581-0770

Link: Waltham Network Support Services

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a centralized solution for controlling key jobs like smartphone installation, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange, Novell GroupWise, or Lotus messaging servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server features a variety of security capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in adjusting degrees of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security settings are:

  • Lock down a device
  • Erase data from a lost BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malware

BES Server also provides versatility in determining ways to prevent users from loading or running unsafe or unauthorized programs. Progent can assist you to choose blocking processes like:

  • Specify precisely which applications are permitted on the device
  • Block third-party software from using non-volatile storage on the BlackBerry smartphone
  • Determine which functions third-party software can use on the smartphone
  • Limit the types of access third-party applications running on the device can initialize
  • Block all external applications from being loaded or executed on the BlackBerry device

Professional RIM BlackBerry Consulting Support Available Online from Progent
Progent's authorized BlackBerry support specialists are available remotely to deliver expert assistance to businesses in the Boston region or anywhere in the state of Massachusetts. Progent's seasoned remote technical support team has helped IT organizations resolve computer problems and reduce IT service expenses in every state in the United States and established a large base of loyal customers. (See Progent's client testimonials.)

Progent offers remote help for a wide array of technologies associated with BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also help you to troubleshoot a broad range of issues concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support costs at a minimum and, by handling problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution architecture, installation strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can help you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to run company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
To ask Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.