Cisco Certified Remote and Onsite Computer Network Support Services
Boston Enterprise and Small Business IT Systems
For offices of any size in Boston Massachusetts, Progent can provide easy, fast, and affordable contact with Cisco CCIE-certified engineers. CCIEs are world-class networking engineers who earn this prestigious certification only after strenuous testing overseen by Cisco. CCIE-qualified engineers can tackle the most complex issues associated with network deployment, repair, and configuration. Progent's CCIEs work closely with Cisco's internal staff in analyzing anomalies with IOS or NX-OS software and coming up with workarounds or obtaining program patches to correct problems. A Cisco-qualified CCIE can pinpoint the source of computer network problems stemming from network appliances or software.
Progent can provide affordable online contact with a CCIE specialist so you can obtain timely assistance for complex network problems that are impacting productivity but are outside the experience of your ordinary IT maintenance organization. Progent's Cisco CCIE-certified engineers can examine your system using state-of-the-art remote support utilities in order to provide rapid and cost-effective diagnosis and resolution of serious network problems.
Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or nationwide ISPs, and consequently their help is not readily available to smaller organizations. Progent is one of the few consulting firms to make CCIEs accessible to assist small and medium sized businesses. Also, Progent can provide fast contact with a CCIE by phone so you can get timely help for complex network problems that are reducing business productivity. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Progent's remote network troubleshooting.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
| City | Address | Phone | Link |
| Boston | 201 Washington Street Boston, MA 02108 United States |
(857) 770-0339 | Boston Network Support Services |
| Lawrence | 280 Merrimack St, Ste 315 - Fl 3 Lawrence, MA 01843 United States |
(978) 989-6597 | Lawrence Network Support Services |
| Manchester | 1087 Elm Street, Suite 201 Manchester, NH 03101 United States |
(603) 463-0063 | Manchester Network Support Services |
| Providence | 166 Valley Street Providence, RI 02909 United States |
(401) 354-1881 | Providence Network Support Services |
| Waltham | 303 Wyman Street Waltham, MA 02451 United States |
(617) 581-0770 | Waltham Network Support Services |
Cisco's large family of both new and legacy networking appliances supported by Progent includes ASA 5500 Firewalls and PIX 500 Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, Aironet and Meraki wireless access points, Meraki cloud-managed Wi-Fi access points and aggregation switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus series switches, plus data protection and VPN technology. With the resources of one of the largest groups of Cisco-certified CCIE consultants of any independent consulting company, Progent has privileged access to Cisco's internal experts and the latest training resources to stay at the leading edge of network solutions.
Patch Management for Cisco Infrastructure Appliances
Software update management is an essential and complex task. Prompt and properly managed patching optimizes security, regulatory compliance, availability, and capability. Haphazard patch management can result in security gaps, compatibility issues, sluggish or erratic performance, needless offline stretches, or unavailability of key functions. Patching entails more than periodic updates of an OS and apps for servers and user machines. Firmware patches can be as vital for infrastructure appliances like switches, firewalls, and wireless access points.
Progent has delivered top-level assistance for Cisco infrastructure products for more than two decades and Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. To find out about Progent's service options for patch management, see Progent's software update management solutions.
In order to learn more about Progent's consulting support services for Cisco network infrastructure, select a topic:
- Introduction to Progent's Cisco Engineering Services
- Fast and Affordable Online Help from a Cisco Certified Internetwork Expert (CCIE) Engineer
- Cisco Firepower Firewalls: Configuration and Management Support
- Cisco ASA 5500-X Series Firewall with Cisco Firepower Services: Integration and Troubleshooting Expertise
- Cisco ASA 5500 Series Firewall Troubleshooting Expertise
- PIX 500 Firewall Upgrade. Migration Assistance
- Cisco Routers Consulting Expertise
- Cisco Wireless Deployment Services
- Cisco Aironet APs Design Support
- Cisco Small Business WiFi Access Points System Design Expertise
- Cisco Catalyst 802.11ax Wi-Fi 6/6E Wireless Access Points Solution Design, Deployment and Troubleshooting Support
- Cisco WiFi Controllers Support Services
- Cisco Meraki Wireless APs Engineering Expertise
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Technical Support
- Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Expertise and Cisco Wireless IP Phone Integration
- Cisco Jabber Integration Expertise
- Cisco Catalyst Switches Deployment Services
- Nexus Switches Configuration and Maintenance Expertise
- Cisco Meraki Switches Consulting and Support Services
- Cisco VPN Engineering Assistance
- SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
- Cisco Duo MFA Two-factor Authentication (2FA) Services for Teleworkers
- Infrastructure Design for Cisco-based Datacenters
- Data Center Optimization Expertise for Internet Service Providers
- Centralized Cloud-based and Hybrid Management Techniques for Cisco-based Environments
- NetApp and Cisco Cloud Architecture Consulting
In addition to Cisco networking, Progent's consultants offer advanced support for a variety of major facets of IT systems, making it possible for Progent to provide full-featured business solutions for companies of all sizes. A sampling vital fields where Progent can deliver high-level support are:
- Microsoft Windows Server 2022 Planning and Migration Expertise
- Windows Server 2019 Migration Consulting
- Microsoft Windows Server 2016 Hybrid Cloud/On-premises Solutions
- Windows Server Migration
- ProSight WAN Watch Network Infrastructure Management Services
- Microsoft Exchange 2010 Integration
- Penetration Testing with NodeZero from Horizon3.ai
- Security Vulnerability Assessment and Problem Remediation
- Business Continuity Planning
- Microsoft SQL 2019 Solution Design, Microsoft SQL Server 2017 Migration and Application Development and Microsoft SQL Server 2016 Integration
- SharePoint Setup and Programming
- Oracle Database Administration and Programming and MySQL Application Design and Development
- Windows Hyper-V Consulting
- Windows Hyper-V Integration
- VMware vSphere Configuration and Troubleshooting
- VMware Site Recovery Manager (SRM) Application Continuity Planning
- VMware NSX Network Virtualization Architecture and Management
- Citrix XenApp and XenDesktop Virtualization Expertise
- Project Management Consulting
- Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud Integration Expertise
An index of content::
Microsoft Windows 11 Professionals
Microsoft Windows 11 Upgrade Tech Support For Small Business
Progent's Microsoft-certified Windows 11 experts offer a range of services for Windows 11 such as Microsoft 365 solutions, mobile management, at-home workforce access, security and compliance, streamlined deployment, and Help Desk services.
Desktop Technology Small Business IT Outsourcing Companies
PC Desktop Small Business Computer Consulting Company
Progent can deliver a broad array of affordable consulting and support services to help you to install, integrate, repair, and manage desktop PCs and notebooks based on Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or online help for single computers or laptops or work with you to plan and carry out a large-scale migration to new or updated OS platforms and applications. Progent can also provide consultants and technicians to assist your company to plan for and implement an office relocation or consolidation designed to produce the least possible disruption of your productivity.
After Hours Gentoo Linux Network Consulting
CentOS Linux Technology Consulting
If your company is developing Linux-based software in an environment that includes Microsoft Windows-based processors, desktops, and office applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of strategic expertise without the continual hassle of maintaining your business network. By using smart network monitoring and by providing online and on-site assistance when your company needs it, Progent offers an economical alternative for managing an information network that features high reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance services feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Contact Center outsourcing.
Support and Integration Apple Mac Infrastructure
Consultants Apple Mac Architecture
Progent's Mac support consultants can help you with a wide range of system infrastructure areas such as system architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the complexity of designing, integrating, and maintaining a system infrastructure that is reliable, safe, productive and supportive of your corporate objectives. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Microsoft Exchange Upgrade Troubleshooting
Exchange Server 2003 Consultant
Progent's expert support team can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, reduces ongoing service demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
Consulting Support for IT Service Firms Help and Support
Network Consultants Consulting Support for IT Service Firms
Progent's Reseller Program for IT Service Firms lets you use Progent's consulting engineers under your own service brand as a transparent extension of your network services team.
Consulting SCDPM 2012 and Azure
SCDPM 2012 Backup and Recovery Network Consultants
Progent's Microsoft-certified consultants can provide remote or onsite support to help businesses of any size to design, deploy, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent offers as-needed help for resolving especially challenging problems, or comprehensive project management services. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Microsoft Office Computer Consultants
Biggest Microsoft Support Outsourcing Services
Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Progent's small granularity eliminates big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed. .
Aironet 4800 Access Point Computer Consultants
Top Cisco Prime Infrastructure Remote Support Services
Progent's Cisco certified wireless networking experts offer economical remote and onsite support for legacy and modern Wave 2 Aironet Wi-Fi APs and Progent can assist your business to design and manage Wi-Fi solutions that incorporate indoor and outdoor/industrial Aironet access points.
Expert Cisco Certified CCIE
Cisco Firewall Small Office IT Support
Progent's Cisco CCIE network infrastructure experts can assist your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software support.
Backup Consultancy
BackupAssist Technology Professional
Progent can provide affordable online access to engineers skilled in a broad array of utilities and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent can provide help for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can assist your company to implement, enhance, or maintain backup solutions for a range of topologies including local, remote, cloud-based, or hybrid.
Microsoft Certified Partner IT Consulting Group Project Methodology
PC Consulting Planning Phase: Design and Architecture Proposals
In performing IT projects for corporate customers, Progent uses a structured approach based on specified milestones in order to achieve budgetary, timing and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design tuning, and expert deployment. All facets are recorded to make available a detailed description of technical services delivered and to assist in downstream network support.
Helpdesk for Remote Workers Online Troubleshooting
IT Consultant At Home Workers
Progent has two decades of experience assisting small and mid-size businesses to design, implement, tune, manage, and troubleshoot IT networks that support telecommuters.
24x7 Microsoft Windows 2003 Remote Consulting
Windows 2003 Server Integration Support
Progent's certified Windows 2003 Server consultants offer network help and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows Server 2000. Progent's Windows 2003 migration, integration, administration, and support services include system design, deployment, project management, on-premises and off-site technical support and repair, Call Center services, expert security consulting, turn-key outsourcing, and expert co-sourcing.
After Hours Windows and Solaris Online Help
Professionals Solaris with Windows
If your business computer system mixes UNIX, Linux or Solaris platforms with MS Windows, Progent can help you to integrate your IT resources into a unified network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high availability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence support offerings include network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.
Information Technology Consulting Forefront Network Inspection System
Threat Management Gateway 2010 Consulting
Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that acts as a single-server solution for an array of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits customized reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified engineers can assist you to plan and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server.
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