Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Boston
ProgentProgent’s consulting support for IT service firms in Boston Massachusetts enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent supplement to your in-house network services group. These services can ease the way for you to add to your client base, expand your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have worked as transparent extensions to the support groups of some of the world’s largest IT support firms. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your branding.

Progent is an IT support firm with 20 years of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your clients of world-class IT services. Progent bills your firm directly and works under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not just costly to license and staff, but a hassle to set up and maintain. Smaller IT service companies do not have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your support workload, the diversity of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metro areas is available across the country at additional cost.
  • You keep full control of your customers and billing.
  • Your customers enter incident reports through your branded web portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for virtually all IT expertise your customers may require. You can build your team and core in-house competencies steadily without having to decline new business due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, responding to your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an advanced service reporting platform to make sure all services performed are fully described. This allows you to transfer account assignments to internal personnel once you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core fields of expertise and serve new territories without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT service firm by delivering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can act as a reliable resource for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective online support saves money while delivering quick solutions.
  • Top Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Boston, Massachusetts Organizations
Progent's seasoned roster of certified consultants offers Boston, Massachusetts businesses a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Support for Network Service Providers in Boston, Massachusetts
For additional information about Progent's reseller program for network service organizations in Boston, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.