Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Boston
ProgentProgent’s consulting support for network service organizations in Boston Massachusetts allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house network services group. This can help you grow your revenue, flesh out your service portfolio, create happy customers, and improve your profits.

Progent’s nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's largest IT service firms. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent’s close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT service firms rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is available throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your clients submit incident reports through your branded web portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all IT expertise your customers may require. You can build your team and strategic IT skills at your own pace without being forced to say no to new business due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class reporting platform to ensure that all services delivered are fully described. This enables your IT support organization to shift account responsibilities to internal personnel once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities beyond your main fields of excellence and open new geographies without assuming the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center support to high-level consulting. Effective remote support saves money while delivering quick solutions.
  • Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Boston, Massachusetts Companies
Progent's nationwide roster of certified engineers can provide Boston, Massachusetts organizations a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Boston, Massachusetts
For additional details about Progent's consulting program for network service firms in Boston, Massachusetts, call 1-800-993-9400 or see Contact Progent.