Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Boston
Progent’s consulting services for IT service firms in Boston Massachusetts allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your regular IT support group. This can put you on the fast track to add to your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.
Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security professionals have worked as transparent supplements to the IT groups of some of the world’s largest IT support firms. Progent’s range of technical knowledge enables you to widen the capabilities of your IT service business, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT service organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service companies include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and core IT skills steadily without having to decline opportunities owing to a gap in expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's nationwide roster of certified engineers can deliver Boston, Massachusetts companies a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
Find Out More About Progent's Consulting Program for Network Service Organizations in Boston, Massachusetts To learn more details about Progent's reseller program for IT service firms in Boston, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.