Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Boston
ProgentProgent’s consulting services for IT service firms in Boston Massachusetts allows your company to provide your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your regular network support team. These services can ease the way for you to grow your client base, close gaps in your service catalog, create happy clients, and increase your profits.

Progent's roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have worked as transparent supplements to the support groups of some of the country's largest IT support businesses. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional IT services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also a hassle to set up and maintain. Small or niche IT support companies do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an economical way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the country at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit requests via your custom branded Internet portal, an 800 phone number, or by directing a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all technical expertise your customers may need. You can grow your team and core in-house competencies steadily without having to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced service documentation system to make sure all IT services delivered are thoroughly described. This enables support group to shift account assignments to internal consultants once you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely accept more jobs beyond your main areas of excellence and open additional geographies without exposure to the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Rapid Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient remote service saves money while delivering quick solutions.
  • Top Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Boston, Massachusetts Organizations
Progent's seasoned team of certified engineers offers Boston, Massachusetts businesses a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Boston, Massachusetts
To learn more information about Progent's reseller program for IT service firms in Boston, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.