Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Boston
ProgentProgentís consulting services for IT service firms in Boston Massachusetts allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your regular IT support group. This can put you on the fast track to add to your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security professionals have worked as transparent supplements to the IT groups of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to widen the capabilities of your IT service business, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network consulting firm with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT service organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite service in major metro areas is available throughout the country at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit incident reports by means of your custom branded Internet portal, a toll-free phone number, or by sending a message to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and core IT skills steadily without having to decline opportunities owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, under your direction, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation system to ensure that all IT services performed are fully described. This enables support group to transfer service responsibilities to in-house consultants once you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your main areas of excellence and serve additional territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's nationwide roster of certified engineers can deliver Boston, Massachusetts companies a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Program for Network Service Organizations in Boston, Massachusetts
To learn more details about Progent's reseller program for IT service firms in Boston, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.