Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Boston
ProgentProgent's consulting support for network service firms in Boston Massachusetts enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular network services group. These services can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's team of network engineers, desktop support technicians, network admins, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the country's largest IT support firms. Progent's range of expertise allows you to widen the capabilities of your IT service business, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is a network support firm with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but challenging to configure and maintain. Small or niche IT support firms do not have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to keep their custom branding while providing their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metro areas is available across the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients enter requests through your own branded web portal, an 800 phone number, or by sending a request to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to decline new business due to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your direction, and invoices you instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class documentation platform to make sure all IT services delivered are thoroughly documented. This allows your IT support organization to shift account responsibilities to in-house consultants once you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently accept more opportunities beyond your main fields of excellence and serve additional geographies without the risks associated with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service provider by delivering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a broad array of technologies and can be a dependable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Support Experts: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective online support saves money and produces quick results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Boston, Massachusetts Companies
Progent's nationwide roster of certified consultants and technical experts can provide Boston, Massachusetts businesses a broad array of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Boston, Massachusetts
To learn more details about Progent's consulting support for IT service organizations in Boston, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.