Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Boston
ProgentProgent's consulting services for network service organizations in Boston Massachusetts allows your company to provide your clients Progent's consulting and Help Desk support using your company's brand as a seamless supplement to your regular IT support group. These services can help you add to your revenue, flesh out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network experts, PC integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent adjuncts to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the heart of an efficient IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT support firms an economical way to keep their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients submit service requests via your branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information on Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Reporting: Progent uses an enterprise-class reporting platform to make sure all IT services delivered are fully documented. This enables support group to shift service responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently accept additional jobs beyond your core fields of expertise and serve additional geographies without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk services to high-level consulting. Effective remote service saves money and produces fast results.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Boston, Massachusetts Companies
Progent's veteran team of certified consultants can provide Boston, Massachusetts businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Boston, Massachusetts
To learn additional information about Progent's reseller program for IT service organizations in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.