Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Boston
ProgentProgent's consulting services for IT service organizations in Boston Massachusetts enables you to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as transparent adjuncts to the support groups of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting company with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of professional services. Progent invoices your firm directly and performs under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT service companies do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your support volume, the diversity of technologies your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit requests through your custom branded web portal, an 800 phone number, or by directing a message to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Documentation: Progent utilizes an advanced documentation system to make sure all services delivered are thoroughly documented. This allows support group to shift account responsibilities to internal consultants once you have enough people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and affordably take on more jobs outside your main fields of excellence and open new territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Efficient online service saves money and produces quick solutions.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Boston, Massachusetts Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Boston, Massachusetts organizations a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Firms in Boston, Massachusetts
For additional information about Progent's reseller support for IT service organizations in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.