Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Boston
ProgentProgent's consulting services for IT service firms in Boston Massachusetts enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless supplement to your in-house network support group. This can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent adjuncts to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network consulting company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also a hassle to configure and maintain. Small or niche IT service companies seldom have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to expand your support workload, the diversity of technical issues your firm can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal service hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metro areas is available throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter requests using your own branded web portal, a toll-free phone number, or by directing a message to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT expertise your clients may need. You can build your staff and strategic in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, responding to your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Reporting: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are thoroughly documented. This allows support group to transfer service assignments to internal consultants once you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities beyond your core areas of excellence and serve additional geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support provider by delivering more services to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: With a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective online support cuts costs and produces quick results.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Boston, Massachusetts Organizations
Progent's seasoned team of certified engineers can provide Boston, Massachusetts companies a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Boston, Massachusetts
To learn additional details about Progent's consulting support for network service organizations in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.