Boston Specialists for Network Support Companies
Seamless Temporary Support Team Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Boston
Progent's consulting services for IT service firms in Boston Massachusetts allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your in-house IT support team. These services can put you on the fast track to add to your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the support groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to add to the scope of your IT service business, and Progent's close integration with your support team lets you promote and preserve your branding.
Progent is an IT support company with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service providers features transparent resale to your customers of professional services. Progent invoices your firm directly and performs under your direction to deliver your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to configure and manage. Smaller IT support firms do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metro areas is available throughout the US at extra cost.
- You retain complete control of your clients and billing.
- Your clients submit service requests through your custom branded web portal, an 800 number, or by directing a request to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows your support team to become a single point of contact for practically all technical expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to say no to new business due to a gap in in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your coordination, and invoices your firm instead of your customer.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Reporting: Progent utilizes an advanced service documentation system to make sure all services performed are fully documented. This allows support group to transfer account responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
- Safely Expand Your Service Business: You can quickly and affordably take on more jobs beyond your main areas of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more services to more clients under your own company name.
- Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
- Fast Problem Escalation: Thanks to a sizable roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
- Online Support Experts: For two decades, Progent has delivered remote IT support from Help Desk support to high-level consulting. Efficient remote support saves money while delivering fast solutions.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's veteran roster of certified consultants offers Boston, Massachusetts organizations a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Experts
- Security and Compliance Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Rapid, Low-cost .NET Application Development.
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Management
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Program for Network Service Firms in Boston, Massachusetts To learn more information about Progent's consulting program for network service organizations in Boston, Massachusetts, call 1-800-993-9400 or see Contact Progent.
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SQL Server Business Intelligence Support and Setup
Microsoft SQL Server 2017 Remote Troubleshooting
Progent's Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy development of enterprise-class business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Work from Home Security Integration Support
Offsite Employees Cybersecurity Computer Engineer
Progent can assist small and mid-size businesses to set up security protection systems and deliver mitigation expertise needed to support at-home workers.
Mac and Windows Technical Consultant
Mac and Windows Consulting
Progent's service specialists in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with full sharing and workgroup support. Allowing efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows requires extensive knowledge of and experience with Mac and Microsoft products. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to businesses that rely on these platforms to maintain their competitive advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads with your Windows network.
Technical Support Dynamics GP/Great Plains
MCSE Expert Certified Dynamics GP/Great Plains Computer Engineer
Microsoft Dynamics GP/Great Plains 2010 financial software is a full-featured business management and analytics solution that integrates data and processes across your business, communicates easily with other solutions, and connects workers, clients and vendors regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can help you install and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Microsoft Experts Remote Consulting Dynamics GP Power BI
Immediate Dynamics GP Technical Support Services
Progent's Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and integrate, and with its segmented design you can purchase only the capability you currently need, with the ability to add users and increase functionality in the future. Progent's Dynamics GP/Great Plains consulting experts can help you deploy, configure and administer the current release of Microsoft Dynamics GP or migrate smoothly from an older edition.
DopplePaymer ransomware hot line Consultants
Specialists NotPetya ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the progress of an active ransomware breach. Call 800-462-8800
Mid-size Company Network Engineers
Microsoft and Cisco Certified Expert Mid-size Office IT Consulting Firms
Progent offers network support for medium size businesses who have 100 to 250 system users. The medium size company or work group has typically been an underserved segment of the market for network consulting services. The overhead and service access models of major third-party support firms make them too expensive for the ordinary mid-size business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently comparable to the networks of much larger companies. Progent's support delivery model, which takes full advantage of remote service, virtual network technology and 24x7 network monitoring, significantly reduces the IT support expenses of an SMB while offering the mid-size organization with enterprise-level service from certified, world-class consultants knowledgeable in a wide array of midsized business network solutions. If your medium size company or small business is searching for the quality of IT help needed by a medium size organization without budgeting big-company costs, contact Progent.
Virtual Server Administration Website IT Consultant
Microsoft Hyper-V Server Virtualization Engineer
Progent's certified consultants can help you analyze the possible benefits of Hyper-V-powered server virtualization for your business, conduct pilot implementations to verify Hyper-V's compatibility with your production applications, evaluate your network architecture for optimal performance with virtualization technology, assist you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, provide expert consulting help for improving the security of your virtual machines, establish and test business continuity procedures that maximize network availability, and provide continuing consulting and maintenance including low-cost remote repair and comprehensive Help Desk services.
