Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Boston
ProgentProgentís consulting services for network service firms in Boston Massachusetts allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless augmentation of your in-house IT support group. These services can ease the way for you to grow your revenue, fill out your service catalog, satisfy your clients, and increase your profits.

Progentís nationwide team of network engineers, PC support technicians, network admins, and cybersecurity professionals have worked as seamless supplements to the IT staffs of some of the worldís largest IT support firms. Progentís breadth and depth of expertise enables you to broaden the scope of your IT support practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Small or niche IT service firms rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service organizations an economical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow you to expand your support workload, the range of technologies your business can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service times are 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metro areas is available throughout the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit service requests using your branded Internet portal, an 800 phone number, or by directing a request to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all IT expertise your clients may require. You can grow your team and core IT skills steadily without having to say no to new business due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, under your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced documentation system to make sure all services delivered are thoroughly described. This enables support group to transfer account assignments to in-house personnel when you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably take on additional opportunities beyond your main fields of excellence and serve additional geographies without the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service firm by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a sizable team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Efficient remote support cuts costs and produces fast results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Boston, Massachusetts companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Organizations in Boston, Massachusetts
To learn more details about Progent's reseller program for network service organizations in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.