Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Boston
Progent's consulting services for IT service organizations in Boston Massachusetts enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house network support group. This can ease the way for you to add to your revenue, flesh out your service offerings, satisfy your customers, and increase your bottom line.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as seamless expansions to the support staffs of some of the world's biggest IT support businesses. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.
Progent is an IT consulting company with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Small or niche IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their company branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without being forced to turn down opportunities due to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Boston, Massachusetts Organizations
Progent's nationwide roster of certified consultants and technical experts offers Boston, Massachusetts organizations a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Learn More Details About Progent's Consulting Program for IT Service Organizations in Boston, Massachusetts To learn more information about Progent's consulting support for IT service organizations in Boston, Massachusetts, call 1-800-993-9400 or visit Contact Progent.