Fast Remote Support for Boston IT Networks
Fast Online Consulting for Boston NetworksFor businesses located in Boston or anywhere in Massachusetts, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick fixes manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your network remotely without breaching system security.

Progent's sophisticated technical support reporting system includes extensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services delivered to every customer by every Progent consultant. This database of issues and responses is organized as a conveniently searchable proprietary knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the best resolutions in the least time.

Online services offered by Progent to companies in Boston and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to address the particular demands of your company, or providing temporary phone support staff to supplement your existing Help Desk team to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran information technology professionals offers your customers in Boston or anywhere in the state of Massachusetts fast communication with an effective technical support group with years of experience providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to company performance, and Progent's target is to resolve instead of merely annotate technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing possible issues before they result in downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of operating systems.
How Your Boston Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to provide professional and economical system help the instant your business needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Boston organization works with a local freelance support technician or employs an in-house IT staff that can handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Computer Services for Boston
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer offices in Boston or throughout the state of Massachusetts the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.