Greater Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Boston Metro Area.
Progent locations in the Greater Boston Metro Area
Fast and Affordable Remote Troubleshooting for Boston Computer Networks
For organizations located in Boston or anywhere in the state of Massachusetts, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools required to solve the majority of information system problems quickly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the highest degree of efficiency for online consulting and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without violating system security.
Progent's powerful service database application maintains thorough records of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help delivered to every client by every Progent consultant. This history of trouble tickets and fixes is organized as a quickly retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.
Remote services provided by Progent to businesses in Boston and anywhere in the state of Massachusetts include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies a consultant's network technology skills at the master level. CCIEs can handle even the most complex issues associated with network infrastructure design, installation, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional value since their broad experience allows them to resolve problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can connect to your environment via advanced remote support tools to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer help for the entire range of Cisco's popular selection of infrastructure devices by delivering consulting services that include:
CISM and CISSP Qualified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up rapidly following a serious breach. Security services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
How Your Boston Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to assemble and manage an internal Help Desk but who need quick access to a reliable Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk consulting expertise can support you in creating an efficient new Call Center or revamping your current one, selecting or enhancing Help Desk software products to address the particular demands of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team during demanding events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of experienced network professionals provides your computer users in Boston or anywhere in the state of Massachusetts quick assistance from an efficient technical support resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's intent is to resolve instead of merely annotate technical issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your IT maintenance is proactive and automated. By detecting looming trouble spots before they grow into downtime, proactive monitoring can head off disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a mix of operating systems.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Boston or throughout the state of Massachusetts, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help whenever your organization has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Boston office works with a local freelance consultant or maintains a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to solve sudden system crises or particularly tough integration problems.
Details of Progent's Remote Network Services for Boston
Progent's phone help, remote troubleshooting, system security expertise, and system management services give companies in Boston or throughout the state of Massachusetts the greatest leverage for your support budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Boston and is also ideal for customers in more remote regions of Massachusetts that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for online service and imposes no ongoing retainer for services delivered during normal business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of technology integration, MS Exchange expertise, system security design, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that meet the unique needs of your company.
- State of the Art Online Connectivity Tools
Protected online connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal visit. Cutting-edge remote access tools and expert engineers combine to allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.