Fast Online Help for Boston Massachusetts Networks
Fast Phone Consulting for Boston SystemsFor businesses in Boston Massachusetts, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This lowers direct expenses since solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick fixes manage to end up as major invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online help and troubleshooting for IT systems of any size. Progent's online support team can interface to your company's computer system remotely without compromising system security.

Progent's proven service database system includes thorough histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to each Progent customer by every engineer. This history of problems and fixes is structured as a readily exploitable internal knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the best solutions quickly.

Online support services offered by Progent to companies in Boston Massachusetts include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT staff and your Progent consultant so that potential issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, applications, images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a transparent extension of your core support organization. Client interaction with the Service Desk, provision of support, issue escalation, ticket creation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house support staff, by Progent's team, or both. You have complete flexibility to extend or reduce your part of support activity as required. Progent provides startup installation and onboarding of the professional services PSA software plus documentation, testing and training. For details about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center application software to meet the special demands of your business, or adding occasional online personnel to reinforce your in-house Call Center team to deal with high-demand events such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of veteran information technology experts gives your clients in Boston Massachusetts quick contact with an effective technical support resource with substantial background providing phone consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a key driver of company performance, and Progent's target is to fix rather than simply document technical problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To find out more about Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Boston Massachusetts remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting possible problems before they grow into downtime, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support multiple operating systems.
How Your Boston Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Boston Massachusetts, Progent's phone-based computer support specialists can provide effective and affordable system support whenever your organization has to have it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Boston office relies on a local independent support technician or maintains a full time IT staff that can deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Boston Massachusetts
Progent's online help, Internet-based repair, network security expertise, and system administration services give businesses in Boston Massachusetts the greatest leverage for your IT investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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