Fast Remote Troubleshooting for Boston Massachusetts Computer Systems
Immediate Online Support for Boston SystemsFor businesses located in Boston Massachusetts, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional value because they have the practical background and are equipped with the advanced technology required to solve most network problems quickly. This lowers immediate costs because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-tested methodologies which allow the maximum level of efficiency for remote help and troubleshooting for IT systems of any size. Progent's online support team can access your company's network remotely without compromising system security.

Progent's powerful customer support reporting system maintains thorough documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance delivered to each client by any Progent consultant. This archive of anomalies and fixes is structured as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from vendors' internal support staff so Progent's online service specialists are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to clients in Boston Massachusetts include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable transparent backup and fast restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting tools created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network experts gives your clients in Boston Massachusetts rapid contact with a dependable technical support resource with extensive background offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's policy is to resolve instead of merely report technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Boston Massachusetts online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of OS platforms.
How Your Boston Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Boston Massachusetts, Progent's phone-based network support engineers are ready to provide expert and affordable system support whenever your company needs it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Boston office relies on a local freelance consultant or employs an in-house IT staff that can handle typical computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix sudden system crises or particularly tough integration projects.

Features of Progent's Remote Computer Services for Boston Massachusetts
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Boston Massachusetts unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center services and system management, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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