Fast Online Help for Boston Massachusetts Computer Systems
Urgent Online Support for Boston SystemsFor businesses in Boston Massachusetts, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they have the real-world background and have access to the advanced technology required to resolve most information system problems quickly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and proven processes that promote the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to connect to your system without breaching corporate security.

Progent's sophisticated service database system includes extensive records of the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services rendered to each Progent client by any consultant. This archive of trouble tickets and solutions is stored as a readily accessible proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote services available from Progent to businesses in Boston Massachusetts include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast restoration of critical files/folders, applications, system images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk Call Center application software to meet the special requirements of your corporation, or adding occasional online staff to reinforce your in-house Call Center group during high-demand situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Boston Massachusetts immediate assistance from a large network service resource with extensive background offering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a significant driver of business productivity, and Progent's goal is to fix and not merely document technical problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Boston Massachusetts online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing possible trouble spots before they evolve into downtime, system monitoring can head off inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a variety of operating systems.
How Your Boston Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Boston Massachusetts, Progent's phone-based network support engineers can provide effective and cost-effective system support whenever your business requires it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Boston organization has a regular freelance support technician or employs a full time organization that can deal with common computer problems, Progent's Microsoft certified consultants are available to provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Boston Massachusetts
Progent's phone support, remote troubleshooting, system security expertise, and network administration services give companies in Boston Massachusetts the greatest leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the front lines of network support, performing a broad variety of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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