Immediate Online Help for Boston Massachusetts Computer Systems
Urgent Remote Help for Boston NetworksFor companies located in Boston Massachusetts, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that permit the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your environment remotely without compromising system security.

Progent's advanced technical support database system includes thorough documentation for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of all help delivered to each Progent client by every Progent engineer. This history of anomalies and repairs is structured as a quickly searchable internal database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Remote support services provided by Progent to clients in Boston Massachusetts include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk application software to handle the particular requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk resources to deal with high-demand situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts provides your workers in Boston Massachusetts fast communication with a dependable technical support group with substantial experience offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a crucial driver of company efficiency, and Progent's target is to fix rather than simply document technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Boston Massachusetts online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so your IT support is proactive and automated. By uncovering potential problems before they grow into crashes, proactive monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of operating systems.
How Your Boston Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Boston Massachusetts, Progent's phone-based computer support engineers can deliver professional and economical system help whenever your company has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Boston company has a local freelance support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Boston Massachusetts
Progent's remote network troubleshooting services enable your Boston business to experience the benefits of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will derive added business worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Boston Massachusetts, local computer support providers, whether represented by outside consultants or a full-time maintenance staff, can take care of typical network problems. However, major troubles can occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service people. In these instances, Progent's online support experts offer an easy, quick, and economical way to supplement your local resources and to transfer valuable information to improve your capability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller internal costs than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your business grows, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed environments need proper assessment, smart long-term planning, and wide technical expertise to evolve to a network architecture that can deliver the stable foundation to handle vital business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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