Fast Online Technical Support for Boston Massachusetts Information Networks
Immediate Phone Help for Boston NetworksFor companies located in Boston Massachusetts, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools needed to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to access your company's environment remotely without violating corporate security.

Progent's sophisticated technical support reporting application keeps extensive documentation for all support that Progent's clients have received. Progent's staff consultants have the benefit of the details of services rendered to every client by every Progent consultant. This database of issues and responses is stored as a conveniently searchable internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Online support provided by Progent to businesses in Boston Massachusetts include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be used for this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or revamping your existing one, selecting or customizing Help Desk Call Center software to meet the particular demands of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center resources to handle unusually busy scenarios like software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology consultants offers your customers in Boston Massachusetts immediate communication with an efficient technical support resource with substantial experience delivering telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a major contributor to company performance, and Progent's intent is to fix rather than merely track technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional engineering expertise and education in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Boston Massachusetts online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on multiple OS platforms.
How Your Boston Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Boston Massachusetts, Progent's online computer support engineers are ready to deliver expert and cost-effective system support the instant your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Boston organization has a regular independent support technician or employs an in-house IT staff that can deal with ordinary network issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to solve sudden system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Boston Massachusetts
Progent's online network troubleshooting services enable your Boston business to have the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic value by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in Boston Massachusetts, nearby computer support resources, whether represented by freelance consultants or an in-house IT staff, can handle the majority of technical issues. However, serious problems might strike when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online service specialists provide a convenient, fast, and affordable solution to augment your local resources and to convey valuable knowledge to improve your ability to resolve future issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although freelance service people have less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your business grows, network downtime and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly designed systems need proper analysis, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical education to navigate through an ever more complicated array of product options available for accelerating business success and enhancing productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only world-class IT skills, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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