Fast and Affordable Online Help for Boston Massachusetts Networks
Immediate Remote Consulting for Boston NetworksFor organizations located in Boston Massachusetts, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value because they have the real-world background and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and proven processes that ensure the maximum degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your environment remotely without violating system security.

Progent's powerful technical support database system stores thorough records of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help provided to every Progent customer by every Progent consultant. This archive of trouble tickets and responses is organized as a quickly exploitable proprietary database that allows Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Remote technical services provided by Progent to companies in Boston Massachusetts include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your customers in Boston Massachusetts immediate access to an efficient network service group with substantial experience providing telephone-based help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a solid enabler of business efficiency, and Progent's aim is to solve and not simply report technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online advanced consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Boston Massachusetts online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your IT support is proactive rather than reactive. By uncovering looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of OS platforms.
How Your Boston Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Boston Massachusetts, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system support the instant your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Boston organization relies on a local freelance support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to deal with sudden system crises or especially tough integration problems.

Details of Progent's Online Computer Services for Boston Massachusetts
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services give offices in Boston Massachusetts unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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