Immediate Remote Help for Boston Massachusetts Computer Networks
Fast Online Support for Boston SystemsFor companies in Boston Massachusetts, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve most network issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where fast repairs manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's proven service database system includes extensive documentation for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance provided to every Progent client by every consultant. This archive of trouble tickets and resolutions is structured as an easily exploitable support knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' internal engineering staff so Progent's online service specialists are able to arrive at optimal resolutions promptly.

Online services offered by Progent to customers in Boston Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your current one, evaluating or enhancing Call Center software to handle the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center group to deal with demanding situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network consultants offers your customers in Boston Massachusetts immediate assistance from an effective support group with substantial experience offering phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve and not merely track technical issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Boston Massachusetts remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple platforms.
How Your Boston Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Boston Massachusetts, Progent's phone-based network support specialists are ready to provide expert and cost-effective system support whenever your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Boston organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with common computer issues, Progent’s Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Boston Massachusetts
Progent's online help, remote troubleshooting, system security expertise, and network management services give offices in Boston Massachusetts the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of detailing and organizing support activity allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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    Progent provides small organizations two ultra-affordable network security evaluation scanning packages that include, at a preset fee, remotely managed inventory scans of your security profile which are evaluated by professional information security specialists who assess the data collected by the scan, present objective summaries of your existing security vulnerability, and offer suggestions for enhancements. Progent offers two non-overlapping network security inventory scanning packages for external and internal scanning that are priced to meet the budgets of small companies while delivering enterprise-class assessments of your network's exposure to attack.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to assist businesses of all sizes to design, deploy, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid datacenters. Progent can provide as-needed help for resolving particularly stubborn problems, or comprehensive project management services. Progent's consultants can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Small to middle size businesses can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network consulting experts. With Progent's economically priced IT support programs, small and midsize businesses can choose a simple Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business networks world-class availability, security, and performance.

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    For smaller organizations, network security and regulatory compliance is excessively complex to stay ahead of yet too dangerous to ignore. The world's largest institutions have been breached, and the leading cloud service providers have occasionally been taken down. It looks like there's nowhere to hide. Progent makes it economical for small and midsize companies to carry out vital security tasks successfully by providing the benefit of billable time to the nearest minute without any minimum billing for online support. This means you can have the help of a seasoned information expert to provide precisely the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any level of network security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a comprehensive security plan.

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    Progent's Microsoft-certified consultants offer online or in-person support to help businesses of all sizes to design, deploy, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of SCDPM or from another backup system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially challenging problems, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of the time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.

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