Fast Remote Support for Boston IT Networks
For businesses located in Boston or anywhere in Massachusetts, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is especially helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick fixes manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your network remotely without breaching system security.
Progent's sophisticated technical support reporting system includes extensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services delivered to every customer by every Progent consultant. This database of issues and responses is organized as a conveniently searchable proprietary knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the best resolutions in the least time.
Online services offered by Progent to companies in Boston and throughout the state of Massachusetts include:
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates an individual's network technology skills at the expert level. CCIEs know how to resolve even the most difficult challenges encountered in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value since their deep expertise enables them to fix problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of advanced on-line support technology to provide fast, safe, and affordable analysis and remediation.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recuperate rapidly following a serious breach. Security support services available from Progent cover thorough data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to cover a broad spectrum of information technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Boston Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to address the particular demands of your company, or providing temporary phone support staff to supplement your existing Help Desk team to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of veteran information technology professionals offers your customers in Boston or anywhere in the state of Massachusetts fast communication with an effective technical support group with years of experience providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to company performance, and Progent's target is to resolve instead of merely annotate technical issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing possible issues before they result in downtime, remote monitoring can minimize disruptive and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Boston or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to provide professional and economical system help the instant your business needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Boston organization works with a local freelance support technician or employs an in-house IT staff that can handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to fix unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Computer Services for Boston
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer offices in Boston or throughout the state of Massachusetts the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Boston and is also ideal for networks in more remote areas of Massachusetts that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone help and imposes no ongoing subscription fee for support services delivered during regular business hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals with experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of system integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Help
Amazon MWS Programming
By providing a convenient centralized source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the unique requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online access permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly personal visit. Sophisticated online connectivity software and expert technicians together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to each customer. The practice of detailing and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.