Fast and Affordable Online Technical Support for Boston Information Networks
Fast Remote Support for Boston SystemsFor companies in Boston or anywhere in Massachusetts, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where fast solutions manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies that allow the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to interface to your company's computer system without violating corporate security.

Progent's sophisticated service database application stores detailed records of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support provided to every customer by any Progent engineer. This history of problems and solutions is structured as a conveniently accessible proprietary knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service specialists are able to arrive at optimal resolutions in the least time.

Online technical services available from Progent to clients in Boston and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts offers your computer users in Boston or anywhere in the state of Massachusetts instant contact with an effective technical support group with extensive experience offering phone consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business productivity, and Progent's policy is to resolve rather than simply track technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Boston, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By detecting potential trouble spots before they expand into network outages, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that support a variety of operating systems.
How Your Boston Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Boston or throughout the state of Massachusetts, Progent's online network support specialists are ready to provide expert and cost-effective system support whenever your organization has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Boston business has a regular independent consultant or employs a full time IT staff that can handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix unexpected network crises or especially tough integration projects.

Features of Progent's Online Network Services for Boston
Progent's online help, Internet-based repair, network security consulting, and system management services give businesses in Boston or throughout the state of Massachusetts the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the front lines of network service, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.