Fast Remote Technical Support for Boston Massachusetts IT Networks
Immediate Remote Help for Boston NetworksFor organizations located in Boston Massachusetts, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where quick repairs somehow turn into large invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's proven service reporting application stores thorough records for all support that Progent's clients have been provided. Progent's team consultants have access to the details of support delivered to each client by every consultant. This archive of issues and repairs is structured as a readily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can find optimal solutions in the least time.

Online support provided by Progent to businesses in Boston Massachusetts include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk software to meet the special needs of your company, or adding temporary online personnel to supplement your internal Help Desk resources during demanding scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network professionals gives your customers in Boston Massachusetts immediate communication with a dependable support group with extensive background delivering phone consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to business performance, and Progent's intent is to fix instead of merely track network problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Boston Massachusetts remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into crashes, automated monitoring can ward off inconvenient and costly service failures. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Boston Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Boston Massachusetts, Progent's phone-based network support engineers can deliver professional and cost-effective system support the moment your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Boston organization works with a local independent consultant or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Boston Massachusetts
Progent's online network troubleshooting services enable your Boston business to realize the benefits of on-call, expert network support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Boston Massachusetts, nearby network support providers, whether made up of independent consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's online service specialists offer an easy, quick, and budget-friendly way to supplement your regular help and to pass on valuable information to improve your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although independent consultants carry less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your business to go without help during an emergency. As your network grows, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the business. Such poorly designed systems need careful analysis, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the stable foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies need advice and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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