Immediate Online Help for Boston Information Networks
Fast Phone Consulting for Boston NetworksFor organizations located in Boston or anywhere in the state of Massachusetts, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many online support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick repairs somehow turn into major tabs. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-tested processes that promote the highest degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's system without violating system security.

Progent's proven service reporting application stores thorough records for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of support delivered to each client by any Progent consultant. This archive of issues and solutions is stored as a quickly accessible proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's online service experts are able to determine the best resolutions quickly.

Online technical services offered by Progent to companies in Boston and anywhere in the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the resources to assemble and manage an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progent’s Virtual Call Center is designed for bigger businesses and acts as a seamless supplement to your current Call Center staff. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex network problems, or be ready in overflow circumstances when your regular resources are swamped.

    Progent's Help Desk staff of seasoned information technology consultants gives your workers in Boston or anywhere in the state of Massachusetts fast access to an effective network service resource with substantial background providing phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a crucial driver of business efficiency, and Progent's aim is to fix instead of simply document IT issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your network support is proactive rather than reactive. By detecting potential issues before they expand into crashes, automated monitoring can avoid inconvenient and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Boston Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Boston or anywhere in the state of Massachusetts, Progent's online computer support specialists are ready to provide professional and cost-effective system help the moment your organization requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Boston organization has a regular independent support technician or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Remote Computer Support for Boston
Progent's online help, Internet-based repair, system security consulting, and network administration services offer offices in Boston or anywhere in the state of Massachusetts the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.