Fast Online Technical Support for Boston Massachusetts IT Networks
For businesses in Boston Massachusetts, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers immediate expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many online service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs manage to end up as major invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized tools and field-proven processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to interface to your system without breaching network security.
Progent's advanced technical support reporting system stores detailed records of all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support delivered to each client by every consultant. This archive of trouble tickets and responses is structured as an easily searchable support knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists can come up with the best resolutions quickly.
Remote support services provided by Progent to clients in Boston Massachusetts include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of platform support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help your company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 11 system design and migration consulting and Windows 10 integration support, plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs can deal with the most complex challenges associated with network design, deployment, management, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to fix problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your computer system via the latest on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling selection of networking devices by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to carry out the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses to locate and isolate infected devices and guard clean resources from being penetrated. If your Boston network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Boston organization to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of IT security specialists bring the wide selection of knowledge required to reconstruct all critical facets of a compromised network rapidly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity expertise.
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CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your company to clean up quickly following a serious penetration. Security support services available from Progent include: thorough information security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; securing your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
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Cloud Integration

Progent offers advanced online consulting support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration with local Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be used as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
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Help Desk Support
Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced information technology experts provides your computer users in Boston Massachusetts immediate access to a large support resource with years of background providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a major contributor to business performance, and Progent's aim is to fix and not merely report network issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Boston Massachusetts online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager to suit your environment so your computer support is proactive and automated. By detecting emerging issues before they grow into crashes, proactive monitoring can avoid disruptive and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Boston Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Boston Massachusetts, Progent's phone-based network support specialists are ready to deliver professional and economical system support whenever your business needs it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Boston office has a regular independent support technician or maintains a full time organization that can handle common network problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to address sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Network Services for Boston Massachusetts
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer companies in Boston Massachusetts the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Boston Massachusetts and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online support and requires no periodic retainer for services delivered during regular working hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon MWS Programming
By providing a full service centralized source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated online connectivity software and experienced technicians together allow Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose workers need immediate access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to every customer. The practice of detailing and organizing support activity allows more efficient service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.