Fast and Affordable Remote Technical Support for Boston Massachusetts Information Networks
Urgent Remote Technical Support for Boston NetworksFor companies in Boston Massachusetts, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with incidental costs by reducing or eliminating system outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into big tabs. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to connect to your network remotely without breaching corporate security.

Progent's sophisticated customer support database system includes comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services delivered to every client by every Progent consultant. This history of anomalies and resolutions is structured as a conveniently searchable proprietary database that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow priority response from manufacturers' in-house support staff so Progent's online service specialists are able to determine the best solutions promptly.

Remote support services provided by Progent to clients in Boston Massachusetts include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned network experts gives your computer users in Boston Massachusetts fast assistance from a large technical support group with years of background providing phone support and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a crucial driver of company productivity, and Progent's policy is to resolve and not just annotate network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Boston Massachusetts online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network support is proactive and automated. By spotting potential issues before they evolve into crashes, automated monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a combination of OS platforms.
How Your Boston Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Boston Massachusetts, Progent's online computer support engineers can provide professional and affordable system help the instant your organization requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Boston company works with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to deal with unexpected system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Offices in Boston Massachusetts
Progent's remote technical help services enable your Boston business to realize the benefits of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Boston Massachusetts, local network support resources, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, serious problems might spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's on-call service professionals offer a convenient, quick, and affordable solution to augment your local help and to pass on valuable knowledge to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices often rely on independent freelance consultants. While freelance consultants have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an emergency. As your company expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the success of the business. Such badly built systems need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical education to negotiate an ever more complicated array of technology options capable of promoting business success and improving efficiency. They do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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