Fast Remote Technical Support for Boston Information Networks
Urgent Phone Help for Boston SystemsFor companies in Boston or anywhere in the state of Massachusetts, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve the majority of network problems quickly. This reduces direct expenses because solutions use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more in indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where quick fixes somehow end up as big invoices. Progent's skill at solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum degree of effectiveness for remote consulting and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to access your environment remotely without breaching corporate security.

Progent's advanced service database application keeps extensive documentation for all support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance provided to each customer by every consultant. This archive of trouble tickets and solutions is structured as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical databases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.

Remote support offered by Progent to clients in Boston and throughout the state of Massachusetts include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your current one, identifying or modifying Call Center application software to handle the special requirements of your company, or adding temporary online personnel to work with your existing Call Center group to deal with high-demand situations like software migrations, major updates, or installing new business software.

    Progent's Call Center team of experienced network consultants provides your customers in Boston or anywhere in the state of Massachusetts instant assistance from an efficient support resource with years of experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business performance, and Progent's aim is to resolve instead of just annotate technical problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Boston, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they result in network outages, remote monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a combination of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Boston or throughout the state of Massachusetts, Progent's phone-based network support specialists can provide professional and economical system support the moment your organization needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Boston organization works with a regular independent support technician or maintains an in-house IT staff that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially tough integration problems.

Features of Progent's Remote Network Services for Boston
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Boston or anywhere in the state of Massachusetts unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.