Fast Remote Help for Boston Massachusetts Networks
Urgent Phone Support for Boston NetworksFor companies in Boston Massachusetts, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve the majority of information system problems quickly. Efficient support reduces direct expenses since solutions accumulate minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick repairs somehow end up as major bills. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven processes which allow the maximum degree of efficiency for online technical support and repair for information systems of any size. Progent's online support team can access your computer system remotely without compromising system security.

Progent's advanced customer support database application includes comprehensive documentation for the service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to each customer by every engineer. This history of anomalies and solutions is stored as a quickly accessible support knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at optimal solutions in the least time.

Online support provided by Progent to businesses in Boston Massachusetts include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT staff and your assigned Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup operations and enable transparent backup and fast recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service offers a smooth extension of your in-house IT support group. End user access to the Help Desk, provision of support, issue escalation, ticket creation and tracking, performance measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your in-house network support organization, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or reduce your part of support work as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned information technology professionals offers your customers in Boston Massachusetts rapid contact with a large network service resource with years of background delivering telephone-based help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major contributor to company productivity, and Progent's aim is to solve instead of just record IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Boston Massachusetts online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By uncovering potential issues before they result in downtime, remote monitoring can head off inconvenient and costly service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by a combination of operating systems.
How Your Boston Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Boston Massachusetts, Progent's phone-based network support engineers can deliver expert and cost-effective system support the instant your organization requires it. More than 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Boston office relies on a local freelance support technician or maintains an in-house IT staff that know how to deal with typical computer issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to address unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Boston Massachusetts
Progent's online technical help services allow your Boston company to experience the advantages of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic value by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most companies in Boston Massachusetts, nearby network service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of technical issues. However, IT crises might spring up when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists provide an easy, quick, and budget-friendly solution to augment your local resources and to pass on useful knowledge to increase your ability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. Although independent consultants carry less internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your network grows, network unavailability and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. They hardly need a network engineer who is trying to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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