Immediate Remote Help for Boston Massachusetts Computer Networks
For companies in Boston Massachusetts, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve most network issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where fast repairs manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching network security.
Progent's proven service database system includes extensive documentation for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of assistance provided to every Progent client by every consultant. This archive of trouble tickets and resolutions is structured as an easily exploitable support knowledge base that enables Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' internal engineering staff so Progent's online service specialists are able to arrive at optimal resolutions promptly.
Online services offered by Progent to customers in Boston Massachusetts include:
Certified Windows Support
Progent's Microsoft-premier online support professionals can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help your company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs can handle the most challenging issues surrounding network design, integration, administration, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management tools and coming up with workarounds or locating software patches. CCIEs represent an excellent value since their depth of experience allows them to find solutions for problems rapidly. In common cases, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of infrastructure devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to recover quickly after a damaging breach. Security consulting services offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile communication; defending your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced remote support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Boston Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can aid you in creating an efficient new Call Center or improving your current one, evaluating or enhancing Call Center software to handle the particular needs of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center group to deal with demanding situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants offers your customers in Boston Massachusetts immediate assistance from an effective support group with substantial experience offering phone consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve and not merely track technical issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group offers phone-based professional consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Boston Massachusetts remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Boston Massachusetts, Progent's phone-based network support specialists are ready to provide expert and cost-effective system support whenever your company has to have it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Boston organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with common computer issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Computer Support for Boston Massachusetts
Progent's online help, remote troubleshooting, system security expertise, and network management services give offices in Boston Massachusetts the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Boston Massachusetts and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone support and asks for no periodic retainer for services delivered during normal business hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Support and Programming
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Software Design
Apple Macintosh Support
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the special requirements of your business.
- Advanced Remote Connectivity Software
Protected remote access allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal visit. Sophisticated remote connectivity software and expert engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network support, performing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The practice of detailing and organizing support activity allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.