Immediate Remote Support for Boston Massachusetts Information Networks
Urgent Online Consulting for Boston NetworksFor organizations in Boston Massachusetts, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs manage to end up as major invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for online help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's proven technical support reporting application maintains detailed histories describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to every customer by any Progent engineer. This archive of anomalies and resolutions is structured as an easily searchable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists can come up with optimal resolutions quickly.

Remote technical support services offered by Progent to companies in Boston Massachusetts include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Boston Massachusetts fast contact with a large support group with substantial experience offering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a solid contributor to company success, and Progent's aim is to resolve and not merely record network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Boston Massachusetts online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause network outages, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a mix of operating systems.
How Your Boston Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Boston Massachusetts, Progent's phone-based network support specialists are ready to provide professional and economical system help the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Boston office relies on a regular independent support technician or maintains a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve unexpected network crises or especially tough integration projects.

Advantages of Progent's IT Support for Businesses in Boston Massachusetts
Progent's remote network troubleshooting services allow your Boston organization to have the advantages of immediate, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Boston Massachusetts, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance service providers. While independent service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with vital software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These poorly designed systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to handle vital business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business growth and improving efficiency. These companies hardly need a network engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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