Fast and Affordable Online Troubleshooting for Boston Massachusetts IT Networks
Immediate Phone Support for Boston SystemsFor organizations in Boston Massachusetts, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online help and repair for information systems of any size. Progent's Technical Response Center can interface to your environment without violating system security.

Progent's powerful customer support database system stores detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the history of assistance rendered to each Progent client by any Progent engineer. This database of anomalies and fixes is structured as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft open up other vast support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists can determine the most efficient solutions promptly.

Remote technical services provided by Progent to businesses in Boston Massachusetts include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your designated IT personnel and your Progent consultant so that potential issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide range of devices can be utilized as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your corporate network support team. User interaction with the Help Desk, provision of support, problem escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your internal IT support organization, by Progent's team, or a mix of the two. Your business has complete flexibility to extend or shrink your part of technical support work as required. Progent takes care of initial deployment and provisioning of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Boston Massachusetts quick contact with a dependable technical support resource with substantial background delivering telephone-based support and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of business performance, and Progent's goal is to fix rather than just annotate network problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Boston Massachusetts remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager for your business so your computer maintenance is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of OS platforms.
How Your Boston Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Boston Massachusetts, Progent's phone-based computer support engineers are ready to deliver professional and economical system help whenever your business needs it. Over 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Boston office deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to solve sudden network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Boston Massachusetts
Progent's online support services enable your Boston company to have the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Boston Massachusetts, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises might occur when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these cases, Progent's on-call service specialists offer an easy, quick, and affordable way to supplement your local help and to transfer valuable information to increase your capability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. While freelance service people carry smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network remains available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to offer the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a computer consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, refined support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of IT support, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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