Expanding your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Boston company to pick the right technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Boston, Massachusetts companies to succeed with any facet of creating a high-functioning remote work ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support an at-home work environment can be particularly challenging if you have to accommodate a mix of worker-owned equipment such as desktop computers and laptops, routers, and wireless appliances from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's experience providing remote help for both legacy and modern IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making essential upgrades. Services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe tunnel for authenticated at-home workers to access IT assets located at your company datacenter or in the cloud. Progent's consultants can assist you to configure and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a remote PC's desktop. This provides IT managers more control over the digital environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent offers expert remote consulting for configuring home routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often supporting the whole family and guests, are commonly utilized by at-home employees to connect to their router for work. This can cause performance and security issues. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point integration help.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the company network. Business-critical applications might require backup Internet connections in case the primary connection breaks. Progent can provide guidance for picking ISPs, choosing appropriate service bundles, and integrating high-availability Internet access. See Internet access integration services.

IP Voice Integration for Telecommuters
Extending the company phone system to accommodate teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric VoIP platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of any size to plan or maintain a remote IP voice environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these solutions and deliver as-needed deployment and troubleshooting services.

Voice/Video Conferencing for Teleworkers
A broad range of voice/video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and at-home workers. Many companies utilize multiple products to meet the needs of their various partners and customers. Progent can assist you to manage your current voice/video conferencing environment and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist your business to tune your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of applications that deliver a consistent user experience for sharing information across a corporate network and on a broad range of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange Server since their initial publication and can help your company to configure these critical collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint uses web sites to allow collaboration and information sharing by providing policy-based delivery of data, business processes, and tools for looking through company-wide business data. SharePoint permits you to create secure portals that enables remote workers to view and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration expertise for Microsoft Exchange Server.

Microsoft Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Edits made offline are synced when you reconnect to the Internet. To learn about Progent's support services for OneDrive, see Onedrive configuration experts.

Cloud Integration Services for Teleworkers
Progent offers advanced remote support for enabling businesses to create, maintain and troubleshoot cohesive hybrid network architectures that combine internal data centers, remote workers, branch offices, plus cloud resources. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud connectivity, authentication, and security.

Microsoft Azure Integration for At-Home WorkersAzure is a popular platform for public cloud software and services that enables you to utilize infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of client productivity applications and cloud services offered on a subscription basis. Microsoft apps and services are marketed in a selection of bundles intended for users ranging from students and households to major enterprises. Progent can provide fast and affordable remote access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed assistance to guide you past tough IT roadblocks and can also provide comprehensive project management services to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, see Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent offers rapid and economical online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture to make sure your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Integration Services for TeleworkersGoogle Cloud Platform is a leading collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify identity management for remote workers with Google Cloud Identity. Progent's experts can also help your business to use GCP's unified management technology to control and monitor your Google Cloud environment. For information, go to Google Cloud Platform (GCP) integration support.

Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their current trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service enables you to expand your existing Call Desk organization by splitting delivery of Help Desk Call Center support transparently between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your telecommuters, go to Progent's Call Desk augmentation Services.

Security and Compliance for Teleworkers
At-home staff members commonly use their personal computing devices and often operate in an unsecured physical space. This situation increases their susceptibility to malware threats and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user education, and the development of policies based on best practices. Progent's veteran team of IT security solutions consultants can assist you to plan, deploy and maintain an effective cybersecurity solution that guards vital IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely utilized by local users and by telecommuters, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall devices permit you to configure and manage appropriate access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as network attacks become more complex. Progent works with both new and older firewall devices from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, visit firewall integration and support expertise.

Remote Endpoint Monitoring for TelecommutersRemote Endpoint Security Monitoring makes it easy to track the disparate computers utilized by an at-home workforce and either reject or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect zero-day attacks on arrival. When an attack is spotted, ProSight ASM immediately isolates the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and internal security threats for a network that includes teleworkers. Progent can deploy remote, automated cybersecurity inventory scanning for rapidly and economically detecting a wide variety of security gaps that can be found over the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with advanced certifications such as CISA, CISSP, and GIAC, can help your company to audit your procedures and governance policies and review your WAN architecture to allow you to implement the highest level of security for your teleworkers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution and your internal and perimeter networks so you can uncover, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can assist you to use NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your current security posture. Progent can also help you to harden your network security and can assist you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's vulnerability analysis services based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper about key areas to concentrate on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering vital information in order to avoid data loss and reduce restoration time and effort in case of storage failures resulting from hardware issues, programming hiccups, operator mistakes, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must address diverse kinds of personally owned endpoints. Progent can provide quick online help from consultants knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features granular recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies commonly anticipate circumstances that require a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can assist your business to produce, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a unified solution for safeguarding corporate data by controlling local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Remote endpoint computers can be personally owned or company owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to provision and validate apps on managed devices, push patches and certificates, configure rules for permission to access data and resources, set passwords, create VPN connections, control how telecommuters share data, establish threat protection, verify security compliance, and delete corporate data from lost, stolen or deactivated devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. For information about Intune and to find out how Progent can help you to use this platform to administer the endpoint devices of your teleworkers, visit Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Key features of Workspace ONE include rapid remote deployment of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Boston, Massachusetts business, call 1-800-993-9400 or go to Contact Progent.